Application Support Analyst / Software Support Service Desk / Helpdesk

Service Desk Application Support Analyst

An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You'll work on a busy helpdesk, supporting web-based business applications and developing your technical skills.

If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician.

PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company's bespoke Housing Management Software Application.

SALARY: Competitive + Benefits

LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Desk Application Support Analystto join a friendly and experienced team providing first-class support to software users across the UK and Ireland.

As a Service Desk Application Support Analystyou'll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards.

The Service Desk Application Support Analystrole offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You'll be working within a fast-paced technology environment where no two days are the same.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Application Support include:

• Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone

shooting Issues: Diagnosing and resolving application and system faults

• Monitoring Performance: Ensuring high availability and reliability of supported applications
• Updating Documentation: Maintaining accurate records of support activities and resolutions
• Supporting Upgrades: Assisting in migration from legacy to web-based applications
• Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues
• Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication
• Learning New Systems: Keeping up to date with product developments, updates, and new modules

CANDIDATE REQUIREMENTS

ESSENTIAL

• Proven experience of supporting complex business or software applications
• High level of computer literacy with a logical and analytical mindset
• Strong communication and interpersonal skills
• Dynamic and energetic approach to problem solving
• Ability to work effectively under pressure

DESIRABLE

• Experience in a senior or leadership support role
• Knowledge of MS Windows and Linux operating systems
• Understanding of networking and TCP/IP fundamentals
• Familiarity with Exchange or similar email systems
• Exposure to financial or accounting software systems

BENEFITS

• Competitive salary with performance-related bonus scheme
• 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays)
• Group Life Insurance (after first year)
• Ongoing training and professional development opportunities
• Supportive and inclusive team environment

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13975

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