IT Assistant / 1st Line IT Support Technician

Job Title: IT Assistant

Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB

Salary: £24,938 to £26,598 per annum

Job Type: Full Time, Permanent

Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key.

As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery.

The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required.

Key Responsibilities:

They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users.

Along with this, the post holder will:

• Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team.
• Ensure that all issues are dealt with within the agreed time constraints.
• Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems.
• Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved.
• Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers.

To achieve this the appointee will need to demonstrate good communication and collaborative practices.

About you:

Essential Requirements:

• GCSE Maths and English Grade 5 or above (A-C)
• Level 2 IT qualification (e.g. ECDL)
• Evidence of successful further education
• Experience in managing sensitive and complex enquiries.
• To be able to work flexibly to meet the demands of the role.
• To be able to work and travel across all sites to carry out the role.
• Ability to work under pressure, when appropriate
• Able to interpret data
• Excellent attention span, with attentive focus for accuracy and detail
• Excellent administrative and organisational skills, with good attention to detail.
• Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others.
• Great resolution skills by managing and prioritising conflicting deadlines
• Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors.
• Versatility and adaptability of role within changing environments
• Customer service experience, with excellent written and verbal communication skills.
• The ability to logically analyse and clearly document problems and decide on the best course of action.
• The ability to explain complex technical issues in language suitable for staff who may not have much computer experience.
• The ability to work effectively in a stressful environment whilst maintaining personal calm and control.
• The ability to maintain good manners and a friendly demeanour at all times.
• Good spoken presentation skills, required for training groups of staff.
• Strong Knowledge competencies with Microsoft applications.
• Good troubleshooting skills, of hardware and software peripherals
• Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets

Beneficial Requirements:

• Experience Working within a Healthcare setting
• Experience working within a project Team
• Knowledge of NHS Systems
• Knowledge of Service Desk
• Experience of scientific investigations and research projects

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.

We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law.

Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.