Energy Bureau Analyst Location: Bristol Type: Full-time Permanent Salary: £35,000 - £40,000 + 25 days annual leave (rising to 28) + bank holidays, Option to buy/sell up to 3 days leave per year, Private medical insurance & life assurance + more About My Client My client is a purpose-driven energy and sustainability consultancy helping organisations accelerate their journey to net zero. With a growing team of over 160 professionals across the UK, they deliver data-led solutions across Carbon Impact, Utility Management, and Building Optimisation. The Role My client is seeking a Bureau Analyst to join their expanding team. This role is ideal for someone who enjoys working with data, has a sharp eye for detail, and takes pride in delivering excellent client service. You ll validate energy invoices and meter data, manage tenancy changes, and produce reports that support clients on their sustainability goals. If you re proactive, analytical, and purpose-driven, this is a fantastic opportunity to build your career with a business making a real difference. Key Responsibilities Validate utility invoices (gas, electricity, water) and meter readings Identify and resolve billing anomalies with suppliers Maintain accurate client and energy data in internal systems Produce portfolio reports and present insights to clients Support tenancy changes and onboarding processes Contribute to continuous improvement across bureau operations About You Experience in a bureau, energy, or data-focused finance role (billing/invoicing a plus) Strong analytical skills and confidence with Excel (formulas, data manipulation) Excellent communication and stakeholder management abilities Detail-oriented, organised, and proactive Positive, adaptable team player with a purpose-led mindset Eligible to work in the UK If you are interested in the role, please apply with your CV or call Damien on (phone number removed) SER-IN
09/10/2025
Full time
Energy Bureau Analyst Location: Bristol Type: Full-time Permanent Salary: £35,000 - £40,000 + 25 days annual leave (rising to 28) + bank holidays, Option to buy/sell up to 3 days leave per year, Private medical insurance & life assurance + more About My Client My client is a purpose-driven energy and sustainability consultancy helping organisations accelerate their journey to net zero. With a growing team of over 160 professionals across the UK, they deliver data-led solutions across Carbon Impact, Utility Management, and Building Optimisation. The Role My client is seeking a Bureau Analyst to join their expanding team. This role is ideal for someone who enjoys working with data, has a sharp eye for detail, and takes pride in delivering excellent client service. You ll validate energy invoices and meter data, manage tenancy changes, and produce reports that support clients on their sustainability goals. If you re proactive, analytical, and purpose-driven, this is a fantastic opportunity to build your career with a business making a real difference. Key Responsibilities Validate utility invoices (gas, electricity, water) and meter readings Identify and resolve billing anomalies with suppliers Maintain accurate client and energy data in internal systems Produce portfolio reports and present insights to clients Support tenancy changes and onboarding processes Contribute to continuous improvement across bureau operations About You Experience in a bureau, energy, or data-focused finance role (billing/invoicing a plus) Strong analytical skills and confidence with Excel (formulas, data manipulation) Excellent communication and stakeholder management abilities Detail-oriented, organised, and proactive Positive, adaptable team player with a purpose-led mindset Eligible to work in the UK If you are interested in the role, please apply with your CV or call Damien on (phone number removed) SER-IN
Business Analyst - Revenue, 6 months contract, Inside IR35 £2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around £2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at
06/10/2025
Full time
Business Analyst - Revenue, 6 months contract, Inside IR35 £2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around £2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at
Business Analyst - Revenue, 6 months contract, Inside IR35 2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around 2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
06/10/2025
Contractor
Business Analyst - Revenue, 6 months contract, Inside IR35 2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around 2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Business Analyst - Revenue, 6 months contract, Inside IR35 £2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around £2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
06/10/2025
Contractor
Business Analyst - Revenue, 6 months contract, Inside IR35 £2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around £2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found on our website
LPM Reporting Analyst One of our US law firm clients is seeking a client-service focused and detailed-orientated LPM Reporting Analyst to join their London office. Salary to £60,000 + generous benefits, including a £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (3 days office / 2 days remote) The successful candidate will have a strong interest in financial modelling and reporting. You will closely with Business Services teams to equip Partners and Lawyers with key financial insights and reporting solutions that support strategic, data-driven decision making and enhance matter management and profitability. LPM Reporting Analyst Key Responsibilities: Utilise legal project management software, Excel, and Firm resources to prepare reports, models, and templates to analyse Firm financial metrics on a wide array of legal engagements Review time entry data to ensure proper workstream allocation in alignment with budgets to optimise collections and improve profitability Provide data and analytics to inform timely and accurate budget development Attend, participate in, and lead meetings with lawyers regarding matter statuses, billing expectations and timelines, updates to matter plans, and more Identify and implement process improvements, including opportunities to automate and scale financial reporting and matter tracking initiatives Develop expertise in transactional areas of law and related fee drivers to support strategic planning, financial forecasting, and matter budgeting Maintain project trackers and budget repositories to ensure statuses are up to date to facilitate oversight and reporting LPM Reporting Analyst Skills & Requirements: Previous experience in a practice operations or analyst role within a law firm Bachelor's degree required (or equivalent/relevant experience) Advanced Excel proficiency (i.e., pivot tables, formulas, and data visualisation) and PowerPoint Proficiency with legal budgets, financial reporting, and fee monitoring Exposure to private equity fee structures and pricing models is a plus Familiarity with Power BI, Aderant, Iridium, Foundation or Clocktimizer is a plus
03/10/2025
Full time
LPM Reporting Analyst One of our US law firm clients is seeking a client-service focused and detailed-orientated LPM Reporting Analyst to join their London office. Salary to £60,000 + generous benefits, including a £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (3 days office / 2 days remote) The successful candidate will have a strong interest in financial modelling and reporting. You will closely with Business Services teams to equip Partners and Lawyers with key financial insights and reporting solutions that support strategic, data-driven decision making and enhance matter management and profitability. LPM Reporting Analyst Key Responsibilities: Utilise legal project management software, Excel, and Firm resources to prepare reports, models, and templates to analyse Firm financial metrics on a wide array of legal engagements Review time entry data to ensure proper workstream allocation in alignment with budgets to optimise collections and improve profitability Provide data and analytics to inform timely and accurate budget development Attend, participate in, and lead meetings with lawyers regarding matter statuses, billing expectations and timelines, updates to matter plans, and more Identify and implement process improvements, including opportunities to automate and scale financial reporting and matter tracking initiatives Develop expertise in transactional areas of law and related fee drivers to support strategic planning, financial forecasting, and matter budgeting Maintain project trackers and budget repositories to ensure statuses are up to date to facilitate oversight and reporting LPM Reporting Analyst Skills & Requirements: Previous experience in a practice operations or analyst role within a law firm Bachelor's degree required (or equivalent/relevant experience) Advanced Excel proficiency (i.e., pivot tables, formulas, and data visualisation) and PowerPoint Proficiency with legal budgets, financial reporting, and fee monitoring Exposure to private equity fee structures and pricing models is a plus Familiarity with Power BI, Aderant, Iridium, Foundation or Clocktimizer is a plus
Here at Ruby Energy we're looking for an analytical and detail-oriented Business Analyst to join our team on a 12-month contract. Who are we? At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business's unique energy needs are met with precision. Please note: This is a 12-month fixed-term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role. Benefits : Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits Early Finish Fridays Pay: £35,000.00-£50,000.00 per year Main Responsibilities (but not limited to): Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes. Work with business sponsors and stakeholders to co-create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources. Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor post-implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems. Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows. Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements Requirements to be considered: 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors. A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping . . Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes. Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions. Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations. Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status. Experience with stakeholder management and business change-the ability to work effectively with both technical and non-technical teams, managing expectations and ensuring successful project delivery. Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations. Competencies: Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress. Data analysis & problem-solving skills : Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation. Project management skillset: Including experience in supporting project delivery. Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements. Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisation Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders. Technical proficiency : Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.
03/10/2025
Full time
Here at Ruby Energy we're looking for an analytical and detail-oriented Business Analyst to join our team on a 12-month contract. Who are we? At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business's unique energy needs are met with precision. Please note: This is a 12-month fixed-term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role. Benefits : Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits Early Finish Fridays Pay: £35,000.00-£50,000.00 per year Main Responsibilities (but not limited to): Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes. Work with business sponsors and stakeholders to co-create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources. Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision. Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance. Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation. Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems. Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation. Monitor post-implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems. Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows. Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements Requirements to be considered: 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors. A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping . . Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes. Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions. Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations. Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status. Experience with stakeholder management and business change-the ability to work effectively with both technical and non-technical teams, managing expectations and ensuring successful project delivery. Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations. Competencies: Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress. Data analysis & problem-solving skills : Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation. Project management skillset: Including experience in supporting project delivery. Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements. Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisation Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders. Technical proficiency : Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/10/2025
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/10/2025
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/10/2025
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian's ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/10/2025
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian's ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian's ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/10/2025
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian's ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian's ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
01/10/2025
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £75,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian's ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian , we're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Receivables Analyst (Associate) 12 Month Contract Manchester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile automotive clients based in Crewe. They are currently looking for an IT Project Manager to join them for 12-month contract. Role Responsibilities: Responsible for calculating & reporting account revenues using internal systems and Provide internal and external support for various client billing enquiries, using Microsoft Dynamics 365, emails and MS Teams calls. Provide prompt resolutions to billing When required the Analyst will work with Relationship & Product Managers, as well as internal teams to resolve disputed receivables in accordance with the Treasury Services Charge and Refund approval process. Review & manage outstanding invoices and where necessary, work with Relationship managers to recover unpaid funds. Process systemic and manual refunds in line with TS policies & procedures. Review, investigate and manage account closing requests, debit reject reports and other internal reports to ensure all necessary actions are completed and deadlines are met. Skills & Experience Required: Bachelor's degree in business, accounting, finance, or experience in a related Previous experience in Excellent attention to detail and analytical Fluent in English, both written and verbal with a strong command of grammar and Experience in communicating effectively with a variety of Ability to work independently and as part of a Ability to work under pressure and meet Knowledge of regulatory requirements related to billing and Strong interpersonal and time management Strong analytic and data Location: This is a hybrid working role, with a requirement to work from the clients Manchester office at least 4 days per week. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. Pontoon Solutions are an equal opportunities company
30/09/2025
Full time
Receivables Analyst (Associate) 12 Month Contract Manchester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile automotive clients based in Crewe. They are currently looking for an IT Project Manager to join them for 12-month contract. Role Responsibilities: Responsible for calculating & reporting account revenues using internal systems and Provide internal and external support for various client billing enquiries, using Microsoft Dynamics 365, emails and MS Teams calls. Provide prompt resolutions to billing When required the Analyst will work with Relationship & Product Managers, as well as internal teams to resolve disputed receivables in accordance with the Treasury Services Charge and Refund approval process. Review & manage outstanding invoices and where necessary, work with Relationship managers to recover unpaid funds. Process systemic and manual refunds in line with TS policies & procedures. Review, investigate and manage account closing requests, debit reject reports and other internal reports to ensure all necessary actions are completed and deadlines are met. Skills & Experience Required: Bachelor's degree in business, accounting, finance, or experience in a related Previous experience in Excellent attention to detail and analytical Fluent in English, both written and verbal with a strong command of grammar and Experience in communicating effectively with a variety of Ability to work independently and as part of a Ability to work under pressure and meet Knowledge of regulatory requirements related to billing and Strong interpersonal and time management Strong analytic and data Location: This is a hybrid working role, with a requirement to work from the clients Manchester office at least 4 days per week. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. Pontoon Solutions are an equal opportunities company
Query Resolution Analyst Solihull Hybrid work model- 3 days in the office & 2 days working from home Position Summary We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you'll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company. our Responsibilities Include Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs To work alongside calling specialist team when workload accommodates Ensure timely and accurate reporting to the business as required Any adhoc duties which may arise Attend bi-weekly calls with the Customer Advocacy Team Attend bi-weekly Business Calls and provide support to the Business Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer Ensuring settlement agreement terms are adhered to - working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries Attend Monthly Legal calls providing information to internal and external legal teams Maintain a database of legal claims / cases Be responsible for Liquidation / Administration cases and maintain a database Providing support / information to VP's and Senior Directors as requested Assisting with ME/QE and YE duties where required Knowledge and Skills, You Bring to the Organization Detail focused ensuring they follow up all unresolved matters and record data accurately Legal and Insolvency experience desirable Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage Strong oral and written communication skills Interpersonal skills Decision making Credit Control experience would be desirable but not essential Infor Values: Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM ). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. About Infor Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
19/08/2023
Full time
Query Resolution Analyst Solihull Hybrid work model- 3 days in the office & 2 days working from home Position Summary We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you'll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company. our Responsibilities Include Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs To work alongside calling specialist team when workload accommodates Ensure timely and accurate reporting to the business as required Any adhoc duties which may arise Attend bi-weekly calls with the Customer Advocacy Team Attend bi-weekly Business Calls and provide support to the Business Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer Ensuring settlement agreement terms are adhered to - working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries Attend Monthly Legal calls providing information to internal and external legal teams Maintain a database of legal claims / cases Be responsible for Liquidation / Administration cases and maintain a database Providing support / information to VP's and Senior Directors as requested Assisting with ME/QE and YE duties where required Knowledge and Skills, You Bring to the Organization Detail focused ensuring they follow up all unresolved matters and record data accurately Legal and Insolvency experience desirable Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage Strong oral and written communication skills Interpersonal skills Decision making Credit Control experience would be desirable but not essential Infor Values: Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM ). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. About Infor Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
Are you a recent Graduate looking for an opportunity to make a difference, to make a direct impact on how the company performs? If you are, we have several exciting Graduate Opportunities for you! SALARY: starting at £24,000 per annum + Benefits LOCATION: Hybrid working model where most roles can be undertaken through a combination of home and office working. The office is based in Rattray, Blairgowrie, Perthshire, Scotland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a number of Graduate Opportunities at Castle Water Ltd. We are interested in applicants who should be able to work to a fast pace and fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is in our Data / Business Analytics, Key Account Management, Insolvency / Debt Collection, Operations and Complaints teams. Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market. Our graduate salaries start at £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working. People are at the core of everything we do, so if you're looking for a career and not just a job you've come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE. We can promise you a hardworking and lively environment which will equip you with skills that could take you anywhere across our business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us. When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential. KEY RESPONSIBILITIES (dependant on which area you go into) Acquire and share knowledge and skills as part of your daily tasks Analyse and resolve complex revenue and cash issues, and patterns of customer consumption Investigate and report on data trends Opportunity to increase automation including working on robotic process automation Adding value by analysis and problem solving to advise and assist customers Recommend remedial action by identifying root causes, trends and impacts of complaints Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems Prepare and check customer invoices and ensure these are accurate Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance Deliver fair and consistent outcomes for customers KEY SKILLS & EXPERIENCE Good undergraduate degree (or equivalent), ideally with postgraduate qualifications - for Analyst roles degree discipline should be in a highly numerate subject Experience of working in a demanding environment with the ability to deliver to tight deadlines Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues Must have a keen and excellent eye for detail, with he capability to draft and prepare written documentation Willingness to take ownership of issues and see them through to resolution Strong understanding of Microsoft Office is preferred, and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience of Idea and/or SQL, and any other programming Exceptional organisational skills with the ability to prioritise workload Flourish in a high pressure, challenging and fast paced environment Work independently, but also demonstrate excellent team working skills ABOUT THE COMPANY Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK. Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards. Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly. Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P7756 This job is being advertised by AWD online on behalf of Castle Water
06/01/2022
Full time
Are you a recent Graduate looking for an opportunity to make a difference, to make a direct impact on how the company performs? If you are, we have several exciting Graduate Opportunities for you! SALARY: starting at £24,000 per annum + Benefits LOCATION: Hybrid working model where most roles can be undertaken through a combination of home and office working. The office is based in Rattray, Blairgowrie, Perthshire, Scotland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a number of Graduate Opportunities at Castle Water Ltd. We are interested in applicants who should be able to work to a fast pace and fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is in our Data / Business Analytics, Key Account Management, Insolvency / Debt Collection, Operations and Complaints teams. Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market. Our graduate salaries start at £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working. People are at the core of everything we do, so if you're looking for a career and not just a job you've come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE. We can promise you a hardworking and lively environment which will equip you with skills that could take you anywhere across our business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us. When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential. KEY RESPONSIBILITIES (dependant on which area you go into) Acquire and share knowledge and skills as part of your daily tasks Analyse and resolve complex revenue and cash issues, and patterns of customer consumption Investigate and report on data trends Opportunity to increase automation including working on robotic process automation Adding value by analysis and problem solving to advise and assist customers Recommend remedial action by identifying root causes, trends and impacts of complaints Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems Prepare and check customer invoices and ensure these are accurate Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance Deliver fair and consistent outcomes for customers KEY SKILLS & EXPERIENCE Good undergraduate degree (or equivalent), ideally with postgraduate qualifications - for Analyst roles degree discipline should be in a highly numerate subject Experience of working in a demanding environment with the ability to deliver to tight deadlines Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues Must have a keen and excellent eye for detail, with he capability to draft and prepare written documentation Willingness to take ownership of issues and see them through to resolution Strong understanding of Microsoft Office is preferred, and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience of Idea and/or SQL, and any other programming Exceptional organisational skills with the ability to prioritise workload Flourish in a high pressure, challenging and fast paced environment Work independently, but also demonstrate excellent team working skills ABOUT THE COMPANY Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK. Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards. Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly. Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P7756 This job is being advertised by AWD online on behalf of Castle Water
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/10/2021
Full time
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oracle Application Support Analyst RESPONSIBILITIES Configure, support, and provide subject matter expertise for end-to-end process flows on P2P, R2R, O2C, PTM and have adequate knowledge on one or more of the modules/applications: GL, AP, PO, AR, CM, OM, Agile PLM, PDH, Billing and Revenue Management, Hyperion Understand data models of one or more of above business functions and modules and as recreate SQL queries to perform data analysis and to troubleshoot and fix bugs Triage and resolve production support tickets effectively, accurately and efficiently. Should be aware of the setups and configurations of the one of more modules to debug and root cause issues Support month end period close activities and reconciliation Work in Tandem with Oracle for providing support to resolve any bugs/service requests (SRs) including effectively managing SR's through Oracle support portal, timely updates back to support and DBE team as needed Identify areas for process, organizational, operational, technology enablement improvements Identify risks, deliver clear documentation including mitigation options and potential workaround, and work directly with internal stakeholders and external vendors to resolve escalations. MINIMUM QUALIFICATIONS 6 to 8 years of experience on Oracle ERP with 2+ years on Oracle Fusion Bachelor's Degree. 5+ years of experience in configuring and supporting (Insert business function and applications) 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis. Experience demonstrating understanding business logic.
01/10/2021
Full time
Oracle Application Support Analyst RESPONSIBILITIES Configure, support, and provide subject matter expertise for end-to-end process flows on P2P, R2R, O2C, PTM and have adequate knowledge on one or more of the modules/applications: GL, AP, PO, AR, CM, OM, Agile PLM, PDH, Billing and Revenue Management, Hyperion Understand data models of one or more of above business functions and modules and as recreate SQL queries to perform data analysis and to troubleshoot and fix bugs Triage and resolve production support tickets effectively, accurately and efficiently. Should be aware of the setups and configurations of the one of more modules to debug and root cause issues Support month end period close activities and reconciliation Work in Tandem with Oracle for providing support to resolve any bugs/service requests (SRs) including effectively managing SR's through Oracle support portal, timely updates back to support and DBE team as needed Identify areas for process, organizational, operational, technology enablement improvements Identify risks, deliver clear documentation including mitigation options and potential workaround, and work directly with internal stakeholders and external vendors to resolve escalations. MINIMUM QUALIFICATIONS 6 to 8 years of experience on Oracle ERP with 2+ years on Oracle Fusion Bachelor's Degree. 5+ years of experience in configuring and supporting (Insert business function and applications) 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis. Experience demonstrating understanding business logic.
Sales Operations Analyst Location: London Length: 6 Months Rate: £33.00 - £37.00 per hour (40 hours p/w) Hours: 9am-6pm Workplace is seeking a process-driven and detail-orientated Partner Operations team member to support the daily requirements of Workplace's partner ecosystem. This team member will work cross-functionally with several departments including Sales, Deal Desk, Enablement and Engineering, with the primary objective of providing support and guidance to the Partner Ecosystem team. It is expected over time that this person will develop a sound knowledge of both sales and operational processes in order to both document and guide internal partner sales teams to a fast resolution on sales and operational issues, leveraging cross-functional teams as and when necessary. The ideal candidate will be a strong team player, with a strong analytical and consultative mindset, who is highly organized, data driven and a fast learner. The must be able to proactively manage their time and remain focused on high impact projects, and have the ability to thrive in a face paced environment. Responsibilities: I want and can do that! • Support Workplace management in strategic, operational and financial planning. Ensure decisions are data-driven and optimize resources to maximize growth and ROI • Drive operational excellence in the Workplace business by identifying, establishing and maintaining scalable, repeatable process improvements • Document Partner Sales Processes and ensure partner sales teams are provided with accurate guidance and enablement for such processes • Liaising with Partner Account Managers and Field Sales to monitor business activities and offering deal support. • Support strategic partners with daily operational tasks and process. • Building reports and Dashboards in SFDC and Excel • Become the Go-To-Person for Workplace partner teams on various partner processes related to billing and opportunity management. Knowledge & Skills • Bachelor's degree is required, preferably in an analytical field, (e.e. Engineering, Mather, Computer Science). Masters is a plus. • Experience of 2-4 years in a similar capacity. • Demonstrates excellence with both salesforce.com and Excel, Tableau is a plus • Understanding of Partner Ecosystems preferred • Understanding of Indirect and Direct Sales Motions. • Ability to multitask and prioritize in a fast-paced environment. • Highly organized with attention to detail. • Experience in supporting a dynamic sales organisation. • Strong written, verbal and quantitative skills. • Technology or software background preferred but not required.
10/09/2021
Seasonal
Sales Operations Analyst Location: London Length: 6 Months Rate: £33.00 - £37.00 per hour (40 hours p/w) Hours: 9am-6pm Workplace is seeking a process-driven and detail-orientated Partner Operations team member to support the daily requirements of Workplace's partner ecosystem. This team member will work cross-functionally with several departments including Sales, Deal Desk, Enablement and Engineering, with the primary objective of providing support and guidance to the Partner Ecosystem team. It is expected over time that this person will develop a sound knowledge of both sales and operational processes in order to both document and guide internal partner sales teams to a fast resolution on sales and operational issues, leveraging cross-functional teams as and when necessary. The ideal candidate will be a strong team player, with a strong analytical and consultative mindset, who is highly organized, data driven and a fast learner. The must be able to proactively manage their time and remain focused on high impact projects, and have the ability to thrive in a face paced environment. Responsibilities: I want and can do that! • Support Workplace management in strategic, operational and financial planning. Ensure decisions are data-driven and optimize resources to maximize growth and ROI • Drive operational excellence in the Workplace business by identifying, establishing and maintaining scalable, repeatable process improvements • Document Partner Sales Processes and ensure partner sales teams are provided with accurate guidance and enablement for such processes • Liaising with Partner Account Managers and Field Sales to monitor business activities and offering deal support. • Support strategic partners with daily operational tasks and process. • Building reports and Dashboards in SFDC and Excel • Become the Go-To-Person for Workplace partner teams on various partner processes related to billing and opportunity management. Knowledge & Skills • Bachelor's degree is required, preferably in an analytical field, (e.e. Engineering, Mather, Computer Science). Masters is a plus. • Experience of 2-4 years in a similar capacity. • Demonstrates excellence with both salesforce.com and Excel, Tableau is a plus • Understanding of Partner Ecosystems preferred • Understanding of Indirect and Direct Sales Motions. • Ability to multitask and prioritize in a fast-paced environment. • Highly organized with attention to detail. • Experience in supporting a dynamic sales organisation. • Strong written, verbal and quantitative skills. • Technology or software background preferred but not required.
Staines, Middlesex
Strategic Imperatives
Staines, Middlesex
Strategic Imperatives
We have a superb opportunity for an outstanding Data Analyst / billing support executive with strong SQL skills to join our highly acclaimed service delivery team. The successful candidate will be part of a dynamic team working on high impact projects with responsibilities including support, data conversion, migrations, analysing of complex datasets using SQL and understanding, clarifying and interpreting complex billing rules. Key skills for this Data Analyst role: Strong SQL knowledge - Ability to read and write complex SQL queries is a must Data conversion/migration experience Strong Excel skills Knowledge of scripting is useful (e.g. Perl, Python, Ruby, Bash) but not essential Knowledge of the telecom industry in particular telecom billing is highly desirable Core responsibilities: Data conversion/migration from client's legacy systems onto our platform Create, adapt & maintain SQL based reports 2nd line billing support for customers and other parts of the business Undertaking QA & feature validation function when required This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance. A superb career opportunity and an excellent salary are on offer for the right candidate. -- Unfortunately sponsorship is not available for this position. We are interested in every qualified candidate who is eligible to work in the United Kingdom. No agencies, thank you.
15/02/2019
Staines, Middlesex
Strategic Imperatives
Staines, Middlesex
Strategic Imperatives
We have a superb opportunity for an outstanding Data Analyst / billing support executive with strong SQL skills to join our highly acclaimed service delivery team. The successful candidate will be part of a dynamic team working on high impact projects with responsibilities including support, data conversion, migrations, analysing of complex datasets using SQL and understanding, clarifying and interpreting complex billing rules. Key skills for this Data Analyst role: Strong SQL knowledge - Ability to read and write complex SQL queries is a must Data conversion/migration experience Strong Excel skills Knowledge of scripting is useful (e.g. Perl, Python, Ruby, Bash) but not essential Knowledge of the telecom industry in particular telecom billing is highly desirable Core responsibilities: Data conversion/migration from client's legacy systems onto our platform Create, adapt & maintain SQL based reports 2nd line billing support for customers and other parts of the business Undertaking QA & feature validation function when required This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance. A superb career opportunity and an excellent salary are on offer for the right candidate. -- Unfortunately sponsorship is not available for this position. We are interested in every qualified candidate who is eligible to work in the United Kingdom. No agencies, thank you.
Staines, Middlesex
Strategic Imperatives
We have a superb opportunity for an outstanding Data Analyst / billing support executive with strong SQL skills to join our highly acclaimed service delivery team. The successful candidate will be part of a dynamic team working on high impact projects with responsibilities including support, data conversion, migrations, analysing of complex datasets using SQL and understanding, clarifying and interpreting complex billing rules. Key skills for this Data Analyst role: Strong SQL knowledge - Ability to read and write complex SQL queries is a must Data conversion/migration experience Strong Excel skills Knowledge of scripting is useful (e.g. Perl, Python, Ruby, Bash) but not essential Knowledge of the telecom industry in particular telecom billing is highly desirable Core responsibilities: Data conversion/migration from client's legacy systems onto our platform Create, adapt & maintain SQL based reports 2nd line billing support for customers and other parts of the business Undertaking QA & feature validation function when required This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance. A superb career opportunity and an excellent salary are on offer for the right candidate. -- Unfortunately sponsorship is not available for this position. We are interested in every qualified candidate who is eligible to work in the United Kingdom. No agencies, thank you.
15/02/2019
Staines, Middlesex
Strategic Imperatives
We have a superb opportunity for an outstanding Data Analyst / billing support executive with strong SQL skills to join our highly acclaimed service delivery team. The successful candidate will be part of a dynamic team working on high impact projects with responsibilities including support, data conversion, migrations, analysing of complex datasets using SQL and understanding, clarifying and interpreting complex billing rules. Key skills for this Data Analyst role: Strong SQL knowledge - Ability to read and write complex SQL queries is a must Data conversion/migration experience Strong Excel skills Knowledge of scripting is useful (e.g. Perl, Python, Ruby, Bash) but not essential Knowledge of the telecom industry in particular telecom billing is highly desirable Core responsibilities: Data conversion/migration from client's legacy systems onto our platform Create, adapt & maintain SQL based reports 2nd line billing support for customers and other parts of the business Undertaking QA & feature validation function when required This is an opportunity to join a forward-thinking, truly innovative, rapidly expanding and market leading company that truly values those who contribute to its success. Our environment is friendly and informal with flexible working hours and a strong emphasis on providing a healthy work-life balance. A superb career opportunity and an excellent salary are on offer for the right candidate. -- Unfortunately sponsorship is not available for this position. We are interested in every qualified candidate who is eligible to work in the United Kingdom. No agencies, thank you.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
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