Helpdesk Technician

EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success.

On offer for IT Technician:

• Salary £30,000
• Monday - Friday 9:00am-5:30pm
• Opportunity to work in a growing and innovative IT communications environment.
• Collaborative and supportive Culture
• Professional development opportunities and IT certifications support.
• Company- Sponsored social events and outings
• Near Central Milton Keynes location with easy access to transport links.

Duties for Helpdesk IT Technician:

• Provide 1st & 2nd line support for IT-related issues
• Confident to go and meet Clients and resolve more challenging IT issues
• Troubleshoot and resolve hardware, software, and network problems.
• Escalate complex issues when necessary to 3rd Line necessary
• Maintain and update IT documentation and system logs.
• Assist with IT projects and the implementation of new IT solutions.
• Ensure security protocols are followed.
• Conduct regular system backups and perform data recovery if needed.
• Provide user training and create user guides to reduce the number of support requests.

Ideal Helpdesk Technician:

• Must have a full UK Driving License
• 3 years experience in a 1st & 2nd Line Support role
• An organised and motivated individual