Our client is seeking a Data Analyst who will drive analytical insights to support transformation initiatives across group operations. Working within the Trading and Operations Transformation team, this role focuses on analysing interaction data to identify digital enhancement opportunities and inform new transformation initiatives.
Key Responsibilities
Digital Transformation Analysis
- Analyse client and operational interaction data to identify transformation opportunities and process friction points
- Evaluate user behaviour and system interactions to uncover areas for digital solutions and automation
- Conduct comprehensive analysis of interaction data to inform and prioritise digital transformation initiatives
Strategic Initiative Support
- Partner with transformation teams to translate data insights into actionable digital strategies
- Support business case development with robust analysis and impact modelling for transformation projects
- Monitor and measure success of implemented initiatives through performance tracking
Cross-Functional Collaboration
- Collaborate with Analytics Engineering and Data Engineering teams to develop and maintain comprehensive dashboards monitoring transformation KPIs, performance metrics and interaction data
- Work with operational teams to understand current processes and identify transformation opportunities
- Strategic Insights & Stakeholder Management
- Present findings and recommendations to stakeholders, translating operational data into clear business cases for improvement initiatives
- Serve as the analytical voice within Operations Transformation, providing data-driven insights to support decision-making processes
- Demonstrate analytical curiosity with proven ability to identify analysis opportunities independently and deliver measurable operational impact
- Influence decision-making through comprehensive data analysis and compelling presentation of insights
Technical Skills
- Proficiency in SQL with experience in Google BigQuery preferred for complex data analysis and reporting
- Advanced data visualization skills using tools such as Tableau, Looker, or similar platforms
- Advanced Excel skills including pivot tables, complex formulas, and data manipulation techniques
- Strong understanding of operational processes with ability to connect metrics to business outcomes
Experience
- Proven experience in operational analytics, business intelligence, or performance analysis with focus on service delivery metrics
- Experience analysing operational workflows and service delivery metrics preferred
- Knowledge of financial services operations preferred
- Demonstrated track record of turning data into actionable improvements and measurable business outcomes