Customer Solutions Specialist

Customer Solutions Specialist

Salary: £30,000 to £35,000 per annum dependent on skills and experience

Location: Leeds HQ office based, 5 days per week

Job type: Full-time

What we offer

At Build Concierge, we want you to feel valued, supported and inspired to grow.

Our benefits include:

• Career growth in a start-up -Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities
• 30 days holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversary
• Wellbeing support confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing tool
• Vibrant workplace atmosphere a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centre
• Celebrations & Team socials from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and small
• Perks that make a difference Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow

At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led by Martin Port, the founder of BigChange and Masternaut, we are a high-growth company with the drive and expertise to scale quickly.

We are at a truly exciting stage in our journey. With a talented and ambitious team already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise.

About the role

We are looking for a Customer Solutions Specialist to join our growing team. This role blends technical skill with strong people skills, helping our customers unlock the full value of our platform.

You will be hands-on with onboarding, guiding clients through setup and ensuring they feel supported from day one. You will work directly with customers to design workflows, support integrations and provide clear technical guidance on areas such as API calls and data handling. At the same time, you will act as a trusted partner, listening, advising and ensuring our clients needs are met at every stage.

Day to day, you will collaborate closely with colleagues across Sales, Product and Engineering, making sure customer feedback is acted upon and solutions are delivered quickly and effectively.

Responsibilities include but not limited to:

• Lead onboarding for new clients, ensuring smooth implementation and adoption.
• Work with customers to design and optimise workflows tailored to their business.
• Provide technical support on integrations, including APIs, webhooks, authentication and data transformation (CSV/Excel).
• Deliver training sessions and create helpful resources to build customer confidence.
• Troubleshoot issues and liaise with Product and Engineering to resolve them quickly.
• Act as a customer advocate, sharing insights and ideas to shape product development.

The ideal candidate

• You will be someone who thrives on problem-solving, enjoys working with technology and takes pride in helping others succeed.

Ideally, you will bring:

• Experience with workflow design or process mapping.
• Knowledge of APIs or system integrations.
• Strong analytical skills and an eye for detail.
• Excellent communication and relationship-building skills.
• A proactive, adaptable and curious approach to your work.

Interested? If you feel that you possess the relevant skills and experience then apply now with your latest CV for this Customer Solutions Specialist opportunity.

INDLS