OSS Netcool Solution Architect
- Hirexa Solutions UK
- Newbury, Berkshire
- 06/10/2025
Full time
Information Technology
Telecommunications
Job Description
- Specialized & Niche Skill Set
- Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool.
- The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products).
- The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool.
- High Business Criticality
- Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience.
- Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage.
- Perspective & Industry Best Practices
- An external architect will bring global exposure and best practices from other telcos and technology providers.
- This ensures we don't reinvent existing patterns and instead adopt proven reference architectures for OSS modernization.
- Cross-Domain Integration Needs
- Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems.
- This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos.
- Architecture Governance & Standardization
- We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape.
- External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases.
- Mentorship & Capability Building
- The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer.
- This hybrid model allows us to balance external expertise with internal capacity-building for sustainability.
- Risk Mitigation
- OSS transformation impacts business operations, customer experience, and network reliability.
- An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction.
About Hirexa Solutions UK