Application Support Analyst

Application Support Analyst - Excel, Power Apps, Power Automate, SQL, ServiceNow, PowerBI

Our global law firm client are currently looking to take on a new Application Support Analyst - (Excel, Power Apps, Power Automate, SQL, ServiceNow, PowerBI) to join their team on a permanent basis. The firm are a very forward thinking and modern firm with flexible working and an autonomous approach to working.

This Application Support Analyst - (Excel, Power Apps, Power Automate, SQL, ServiceNow, PowerBI) will be responsible for the support of compliance systems within the compliance team with a focus on the business applications.

To be considered for this Application Support Analyst - (Excel, Power Apps, Power Automate, SQL, ServiceNow, PowerBI), it's ideal you have:

• Experience supporting business-critical applications, ideally in compliance, legal, or risk environments
• Familiarity with ServiceNow or another ITSM tool for incident and request management
• Understanding of SaaS and on-premise system support models
• Strong troubleshooting, analytical, and communication skills
• Detail-oriented with good documentation practices
• Experience managing vendor relationships and external support escalations
• Experience with Intapp Intake and Conflicts (or similar workflow systems such as Power Automate)
• Good working knowledge of MS Excel and/or Power BI