Tier 2 Technician

Job Title: Senior Technical Support EngineerLocation: Manchester Salary: £40,000 - £45,000 basic, plus 20 days holiday, progression, pension,Hours: Full Time, Monday-Friday

About UsWe are a leading provider of security signalling and receiving supplying high-quality solutions to the security industry. Our products are trusted by installers, integrators, and end users across the UK and beyond. We pride ourselves on delivering exceptional customer service and innovative technology.

The RoleAs a Technical Support Engineer, you'll be the first point of contact for customers and field engineers seeking assistance with our products. You'll use your technical knowledge, problem-solving skills, and product expertise to troubleshoot issues, provide clear guidance, and ensure a positive customer experience.

Key Responsibilities:

• Provide technical support via phone, email, and remote assistance tools
• Diagnose and resolve product-related issues for customers and engineers
• Advise on installation, configuration, and maintenance of door entry and access control systems
• Escalate complex cases to the R&D team where necessary
• Keep detailed records of support cases in our CRM system
• Support product testing and documentation when required

What We're Looking For:

• Experience in technical support or engineering, ideally in the security, access control, or related electronics industry
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with a customer-first mindset
• Ability to explain technical information clearly to non-technical users
• Knowledge of electronics, networking, or low-voltage systems is highly desirable

What's In It For You:

• Competitive salary and benefits package
• Full product training from industry experts
• Opportunities for progression within a growing company
• A supportive, collaborative working environment
• The chance to work with innovative products that make a real impact in security and safety

How to ApplyIf you're technically minded, love solving problems, and want to work with cutting-edge access control technology, send us your CV today and join our team.

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