Service Delivery Coordinator

Service Delivery Coordinator

Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK.

They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer best of breed services to their clients. Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team.

About the Role

We're looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role, you'll manage scheduling, coordinate resources, and ensure smooth communication between clients and internal teams. If you thrive in a fast-paced environment and enjoy keeping operations running like clockwork, this could be the perfect fit.

Key Responsibilities

• Schedule and coordinate work assignments with engineers
• Manage and track parts inventory
• Maintain and update the job management system
• Support monthly client account reconciliations
• Communicate professionally with clients to ensure service excellence
• Provide administrative support to Service Delivery Managers
• Arrange travel and accommodation for engineers when required

Experience & Skills

• Previous experience in administration or scheduling roles
• Strong proficiency in IT systems and MS365 (Word, Excel, Outlook)
• Excellent organisational and administration skills
• High accuracy in data entry and typing
• Familiarity with office-based administrative tasks
• Professional phone manner and strong communication skills

Why Join Us?

This is an exciting opportunity for someone who enjoys structure, thrives on multitasking, and takes pride in delivering exceptional support. As a Service Delivery Coordinator, you'll play a key role in ensuring our engineering operations run smoothly and efficiently.

If you're ready to bring your skills to a team that values precision and collaboration, we'd love to hear from you.

Job Type: Full-time Location: On-site (Free parking available)

Additional Pay: Bonus scheme