1st Line Support

IT Support Analyst

Location: Barbican

Salary: £30,000 - £35,000 DOE

Are you an IT Support Analyst looking for your next opportunity?

About the company

A leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support Analyst. The ideal candidate will have great communication skills, a couple months experience and the desire to learn and grow.

Responsibilities

• Provide on-site and remote assistance for clients
• Provide day to day IT troubleshooting and proactive advice
• Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements
• Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems
• Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company's platform

Candidate Requirements

One to two years' experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies.

You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their time.

The ability to manage your own workload and time highly efficiently to manage various day-to-day responsibilities whilst also supporting the Head of IT and technical leads within the team.

Essential Skills and personal qualities

• Microsoft Windows Operating Systems
• Microsoft 365 Suite - Exchange Online, Outlook, Word, Teams, OneDrive, SharePoint etc.
• Mobile Device Management (Intune)
• Configuration of hardware and the deployment of equipment
• Basic networking and communications (LAN/WAN)

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.