Service Desk Team Lead

Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract

We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35, covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract.

As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required.

Rate: £250-£320p/day (IIR35)Duration: 3-6 months Based: Liverpool (5 days per week)

Key Responsibilities:

• Lead and mentor a team of Service Desk Analysts.
• Oversee ticket queues and ensure SLAs are consistently met.
• Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications).
• Escalate issues and ensure timely resolution.
• Track and report on KPIs and team performance.
• Implement best practices in IT service delivery.

What We're Looking For:

• Proven experience leading or supervising a Service Desk / IT Support team.
• Strong technical background in 1st and 2nd Line Support.
• Previous experience within the legal sector is desirable but not essential.
• Availability to start within 1-2 weeks.

If this sounds like you, apply now!

Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract

Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy.

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