Technician 2

About the roleTech 2 - Remote Early-Life Support Engineer provides critical first-line support to end users during the initial phase of IT deployment and migration. Operating remotely, this role involves responding to queries via phone, troubleshooting issues, and ensuring a smooth transition for users receiving new devices. The engineer must hold valid SC clearance and demonstrate strong technical and communication skills.Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts: Monday to Friday (37.5 hours)Location: Porton Down - SalisburyWorking Hours: 9:00 AM to 5:30 PMContract Duration: 13th October 2025 till 24th October 2025Roles and Responsibilities:

• Provide remote early-life support to end users via phone following device refresh or migration.
• Act as a knowledgeable point of contact for troubleshooting basic hardware and software issues.
• Guide users through setup, login, and configuration steps as needed.
• Escalate unresolved or complex issues to onsite support teams or higher-level engineers.
• Maintain clear and accurate records of support interactions and resolutions.
• Collaborate with the Project Manager and onsite teams to ensure consistent support coverage.
• Adhere to all security protocols and confidentiality requirements associated with SC clearance.

Other stuff we're potentially looking for:

• Valid Security Clearance (SC) is mandatory.
• Proven experience in IT support, preferably in early-life or post-deployment environments.
• Strong verbal communication and customer service skills.
• Ability to troubleshoot common desktop, laptop, and software issues remotely.
• Familiarity with workflow and ticketing systems.
• Reliable internet connection and professional remote working setup.
• Ability to work flexible hours to support in-hours and out-of-hours queries.

What's in it for you? - Our client loves to reward their people for doing a great job.

• This is a 5 day per week onsite contract.
• A per hour, in-scope IR35, of £14.54/hr (PAYE) OR £18.87/hr (via a Hays Approved Umbrella Company).

Next StepOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk