Technician 2

About the roleTech 2 serves as the Single Point of Contact (SPoC) for the Project Manager and the Customer during onsite IT deployment activities. This role involves leading and coordinating the replacement of desktop PCs, managing Tech 1 support staff, and ensuring smooth handover of laptops and legacy equipment. Tech 2 is responsible for executing tasks based on instructions from the PM and Customer site contact, maintaining high standards of professionalism and accuracy throughout the deployment process.Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.Shifts: Monday to Friday (37.5 hours)Location: The Hayes - CardiffWorking Hours: 9:00 AM to 5:30 PMContract Duration: 5th November 2025Roles and Responsibilities:

• Act as the primary onsite liaison (SPoC) between the Project Manager and the Customer.
• Manage and coordinate Tech 1 staff to support deployment activities where applicable.
• Replace desktop PCs according to specifications provided by the PM and Customer site contact.
• Hand over laptops directly to the designated customer contact; no installation required.
• Handle delivery of PCs, whether boxed or unboxed on trolleys, and ensure proper placement onsite.
• Relocate legacy desktops and laptops to an agreed location onsite as directed by the customer.
• Dispose of packaging materials onsite in accordance with customer instructions.
• Maintain clear communication with all stakeholders to ensure timely and accurate execution of tasks.
• Ensure all activities are documented and reported as per project protocols.

Other stuff we're potentially looking for:

• Proven experience in IT hardware deployment and desktop replacement.
• Strong leadership and coordination skills, with the ability to manage support staff.
• Excellent communication and stakeholder management abilities.
• Familiarity with onsite logistics and handling of IT equipment.
• Ability to follow detailed instructions and adapt to dynamic onsite environments.
• Professional demeanor and commitment to customer satisfaction.

What's in it for you? -Our client loves to reward their people for doing a great job.A per hour, in-scope IR35, of £ 14.54/hr (PAYE) OR £18.87/hr (via a Hays Approved Umbrella Company).Next StepOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.

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