Technical Support Engineer

Are you an experienced Technical Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.

• Competitive Annual Salary.
• Opportunity to work for a stable and growing business
• Addition holiday, pension scheme, free car parking, 37 hour week (Monday - Friday).

The Role:

The Technical Support Engineer will play a vital role in the company.

• Prepare tool drawings using CAD software for CNC cutting and press knives
• Interpret and create technical drawings with precision
• Provide site support to contractors and customers as needed
• Investigate and report customer complaints, agreeing on corrective actions
• Assist the Technical Manager with daily operations and complex technical enquiries
• Lead research and development projects, including testing and product trials
• Support the Technical Department with various tasks, including customer communication and trade exhibitions

The Candidate:

The ideal candidate for the Technical Support Engineer role will possess:

• Experience with AutoCAD and Solidworks
• An Engineering Degree or equivalent
• Strong IT skills, including Microsoft Office, AutoCAD, and Solidworks
• Ability to read and produce technical drawings
• Strong team ethic and motivation

Our client is a well-established company known for its commitment to quality and innovation. They focus on delivering exceptional products and services to their customers, ensuring that all operations align with high-quality standards. The company values efficiency, safety, and customer satisfaction, making it a great place for professionals to grow and thrive.

If you are interested in roles such as Technical Support Specialist, CAD Engineer, Product Development Engineer, Customer Support Engineer, or Engineering Support Specialist, this Technical Support Engineer position could be a great match for your skills and experience.