UX Researcher

Job Title: Senior UX Researcher - Enterprise
Location: London (Farringdon) & Welwyn Garden City - hybrid with fixed on-site requirement
Employer: One of the UK's largest employers and a leading name in retail

About the Role

As a Senior UX Researcher, you'll play a pivotal role in shaping enterprise-level experiences that help a diverse colleague and supplier community work smarter and collaborate more effectively. This role is very much B2B, not consumer-facing - your focus will be on suppliers, buyers, and propositions, ensuring the supply chain runs smoothly and efficiently.

The Product and Supplier Design team covers a broad array of research across four verticals, with this role leading research in the supply chain vertical. You'll explore how suppliers, buyers, and proposition teams interact, delivering actionable insights that drive the design of enterprise tools and processes used at scale across the business.

You'll collaborate with a multidisciplinary team of UX designers, product managers, engineers, and analysts, while working closely with design managers and the UX research lead to help set and drive the research agenda.

Location & Working Pattern

• 3 days per week on-site (non-negotiable).
• Sites: London Farringdon and Welwyn Garden City.
• Every Tuesday, the team alternates between the two sites - candidates must be flexible and able to work from both locations.

Key Responsibilities

• Own and lead generative and strategic UX research in the enterprise B2B supply chain vertical, focusing on suppliers, buyers, and propositions.
• Understand the needs of internal colleagues (Head Office and Commercial teams) and external suppliers.
• Identify user needs and jobs to be done, spotting opportunities and delivering actionable insights that inform enterprise product and design strategy.
• Scope, plan, and execute research throughout the design lifecycle, with a focus on discovery and strategic direction, as well as post-release validation where required.
• Balance business and user needs, shaping the user experience vision for enterprise supply chain tools and processes.
• Synthesize and communicate insights clearly and persuasively to collaborators at all levels, influencing product roadmaps and priorities.
• Partner with cross-functional teams to ensure research findings drive measurable outcomes in B2B product design.
• Promote user-centred processes and ways of working within Product and Design teams.
• Share expertise, mentor colleagues, and encourage wider participation in UX research activities across all verticals.

About You

• Degree in Human-Computer Interaction (HCI), related discipline, or equivalent professional experience.
• Proven experience as a UX researcher, with a strong focus on discovery and strategic research in enterprise/B2B contexts.
• Strong portfolio demonstrating research impact on product strategy and measurable business outcomes.
• Expertise in a wide range of research methods, particularly generative approaches such as ethnography, in-depth interviews, field studies, user needs analysis, jobs-to-be-done frameworks, and journey mapping, as well as complementary evaluative methods.
• Excellent storytelling, communication, and presentation skills - able to translate complex insights for varied audiences, including senior leadership.
• Ability to work effectively with designers, product managers, developers, and analysts.
• Experience working in agile product development environments; familiarity with lean UX research methods is a plus.

What We're Looking For

• A natural problem solver with strong analytical and design-thinking skills.
• Someone passionate about understanding people - their behaviours, motivations, and challenges - in complex enterprise ecosystems.
• A collaborator who thrives in multidisciplinary environments and can influence decision-making at all levels.
• A determined advocate for user-centred design, always focused on doing what's right for colleagues, suppliers, and buyers.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.