Service Designer - SC Cleared - Inside IR35Rate: Circa £450/day (Inside IR35)
Location: Remote (UK-based only)
Start Date: ASAP
Contract Length: 3 - 6 months initially
Clearance Required: Active SC clearance
Sector Experience Required: Must have recent HMRC project experience
We're supporting a consultancy partner on a major HMRC-aligned public sector programme and are looking for an experienced
Service Designer to join the team.
This role is Embedded in a multi-disciplinary agile team delivering to GDS standards.
Key responsibilities:- Leading service design activities across the full life cycle
- Mapping user journeys, identifying pain points, and improving end-to-end experiences
- Facilitating workshops and stakeholder engagement to ensure services meet user needs
- Collaborating with researchers, content designers, interaction designers, and product teams
- Producing artefacts such as service blueprints, journey maps, and prototypes
- Supporting service assessments and aligning with GDS service standard requirements
Skills & experience required:- Active SC Clearance
- Strong public sector digital experience, particularly within HMRC
- Deep understanding of service design principles in government
- Experience delivering within agile teams
- Ability to confidently engage stakeholders and contribute to strategic direction
If you're a seasoned Service Designer with HMRC experience and active SC clearance, we'd love to hear from you. Interviews will take place this week - apply now to be considered.