Helpdesk Analyst

Our client, a renowned company in the retail sector, is currently seeking a Helpdesk Analyst to join their team on a contract basis. This role is integral to providing exceptional IT support within the bustling retail environment.

• Responding to and resolving IT support requests from retail staff
• Troubleshooting hardware and software issues efficiently and effectively
• Providing guidance and assistance on the use of retail-specific IT systems
• Escalating complex issues to the appropriate departments when necessary
• Maintaining accurate records of support requests and resolutions
• Collaborating with other IT team members to ensure seamless service delivery
• Ensuring a prompt and professional response to all support queries
• Continuously improving IT support processes and procedures

• Experience in an IT support role, preferably within a retail setting
• Strong troubleshooting skills for both hardware and software issues
• Familiarity with retail-specific IT systems and applications
• Excellent communication and customer service skills
• Ability to work well under pressure and manage multiple support requests simultaneously
• Strong attention to detail and organisational skills
• A collaborative team player with a proactive approach to problem-solving
• Relevant IT qualifications or equivalent experience

If you have a passion for providing outstanding IT support and are looking for a new challenge in the retail sector, we would love to hear from you. Apply now to join our client's dedicated team.