Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
13/11/2025
Full time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security. In this role you will be responsible for the design and execution of technical deliverables for customer projects. This includes providing them with competent technical guidance with a strong focus on Microsoft Defender XDR, Entra ID Security and associated Microsoft security and compliance tools. What will you be doing? Leading the design and implementation of related solutions for our customers. Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. Writing pre and post-delivery documents including statements of works. Working closely with our project management team, ensuring projectmilestones and deadlines are met. Diagnosing and fixing technical challenges for our customers. Why should you apply? At Phoenix, our philosophy is simple we aim to be the UKs leading IT solution and managed service provider and that means we recognise that its our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have significant experience in this sector and will have a deep understanding of Microsoft cloud security tools. Key Skills & Experience: Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist. Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy) Proven experience with design and implementation of related technology solutions. Entra ID Identity and Access Management (Hybrid Identities). Entra ID Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices) Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud) Proven experience working in a project focused role. Proven experience troubleshooting and resolving technical challenges. Excellent technical writing skills Strong decision-making Strong relationship-building Microsoft Certifications: Microsoft Certified: Azure Security Administrator Associate AZ-500 Microsoft Certified: Identity and Access Administrator Associate -SC-300 Microsoft Certified: Security Operations Analyst Associate -SC-200 Microsoft Certified: Microsoft 365 Security Administrator Associate MS-500 Microsoft Certified: Information Protection and Compliance Administrator Associate - SC-400 Microsoft Certified: Azure Administrator Expert AZ-105 (Desirable) Microsoft Certified: Azure Architect Expert AZ-305 (Desirable) Microsoft Certified: Administrator Expert MS-102 (Desirable) Practical stuff Where is the role based? Primary location is our HQ in Pocklington, but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. Have you made it this far? If youre still reading, we think theres a strong chance you might be our kind of person. Heres the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you dont check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. JBRP1_UKTJ
07/12/2025
Full time
Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security. In this role you will be responsible for the design and execution of technical deliverables for customer projects. This includes providing them with competent technical guidance with a strong focus on Microsoft Defender XDR, Entra ID Security and associated Microsoft security and compliance tools. What will you be doing? Leading the design and implementation of related solutions for our customers. Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. Writing pre and post-delivery documents including statements of works. Working closely with our project management team, ensuring projectmilestones and deadlines are met. Diagnosing and fixing technical challenges for our customers. Why should you apply? At Phoenix, our philosophy is simple we aim to be the UKs leading IT solution and managed service provider and that means we recognise that its our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have significant experience in this sector and will have a deep understanding of Microsoft cloud security tools. Key Skills & Experience: Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist. Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy) Proven experience with design and implementation of related technology solutions. Entra ID Identity and Access Management (Hybrid Identities). Entra ID Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices) Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud) Proven experience working in a project focused role. Proven experience troubleshooting and resolving technical challenges. Excellent technical writing skills Strong decision-making Strong relationship-building Microsoft Certifications: Microsoft Certified: Azure Security Administrator Associate AZ-500 Microsoft Certified: Identity and Access Administrator Associate -SC-300 Microsoft Certified: Security Operations Analyst Associate -SC-200 Microsoft Certified: Microsoft 365 Security Administrator Associate MS-500 Microsoft Certified: Information Protection and Compliance Administrator Associate - SC-400 Microsoft Certified: Azure Administrator Expert AZ-105 (Desirable) Microsoft Certified: Azure Architect Expert AZ-305 (Desirable) Microsoft Certified: Administrator Expert MS-102 (Desirable) Practical stuff Where is the role based? Primary location is our HQ in Pocklington, but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. Have you made it this far? If youre still reading, we think theres a strong chance you might be our kind of person. Heres the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you dont check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. JBRP1_UKTJ
NetSuite Administrator Salary: £65,000-£85,000 DOE Contract: Permanent Location: Clapham Junction (SW London) or Central London Working Pattern: Hybrid - 2 days in the office Join a thriving international organisation as a NetSuite Administrator, where you'll play a pivotal role in supporting global finance operations. This is an exciting opportunity to join a collaborative, forward-thinking business with a vibrant team culture, strong values, and a genuine focus on employee development and wellbeing. The company prides itself on an inclusive global environment where innovation and continuous improvement are encouraged. With modern office facilities, hybrid working options, and regular social events, this is a fantastic place to grow your career. Working across multiple time zones, you'll support international teams and help shape the future of key financial systems. The Role: Reporting to the Finance Administration Manager, you'll be the go-to expert for all things NetSuite Administration - from onboarding and troubleshooting through to designing custom workflows and supporting system enhancements. You'll also use your technical skills to build reports and integrations, and work with SuiteScript to automate business processes. Key Responsibilities: Act as first-line support for finance system users across ERP, Accounts Payable, Travel & Expense, and close management platforms (FloQast, Concur). Manage user access, roles, workflows, and system customisations to keep systems running smoothly. Support new user onboarding and deliver training to build system confidence across teams. Create and maintain user guides and training materials. Monitor and troubleshoot data flows and integrations, resolving discrepancies promptly. Design and implement custom workflows, dashboards, and reports to enhance automation and improve reporting. Contribute to financial systems projects, including upgrades, integrations, and new system implementations. Provide support to global teams and contribute to the business's evolving systems roadmap. About You: Ideally, you will bring: 3+ years' experience as a NetSuite Administrator. NetSuite Administrator Certification. Hands-on experience with NetSuite and Coupa (strongly preferred). Familiarity with tools such as Oracle EPM, FloQast, and Concur (advantageous). Strong understanding of finance processes (GL, AP, AR). Strong Excel skills and experience with ticketing systems (ServiceNow, Jira, FreshService). Experience building reports, integrations, and writing code. Proven experience using SuiteScript for customisation and automation. Experience managing NetSuite implementations (configuration, data migration, user training). Excellent communication, troubleshooting and analytical skills. A collaborative mindset with a proactive, can-do attitude. Desirable: Additional systems certifications (e.g., NetSuite Administrator or similar). What's in it for you? Hybrid working with flexibility and trust. A supportive, values-led international team. Exposure to a wide range of financial systems and cross-functional projects. Access to training and strong career development opportunities. Friendly, inclusive culture with regular social events. Benefits include: 28 days' holiday Pension Cycle to Work scheme Length-of-service rewards Electric car lease Gym discounts If you're a systems-savvy finance professional ready to take the next step in your career, apply today and join a dynamic, future-focused organisation!
05/12/2025
Full time
NetSuite Administrator Salary: £65,000-£85,000 DOE Contract: Permanent Location: Clapham Junction (SW London) or Central London Working Pattern: Hybrid - 2 days in the office Join a thriving international organisation as a NetSuite Administrator, where you'll play a pivotal role in supporting global finance operations. This is an exciting opportunity to join a collaborative, forward-thinking business with a vibrant team culture, strong values, and a genuine focus on employee development and wellbeing. The company prides itself on an inclusive global environment where innovation and continuous improvement are encouraged. With modern office facilities, hybrid working options, and regular social events, this is a fantastic place to grow your career. Working across multiple time zones, you'll support international teams and help shape the future of key financial systems. The Role: Reporting to the Finance Administration Manager, you'll be the go-to expert for all things NetSuite Administration - from onboarding and troubleshooting through to designing custom workflows and supporting system enhancements. You'll also use your technical skills to build reports and integrations, and work with SuiteScript to automate business processes. Key Responsibilities: Act as first-line support for finance system users across ERP, Accounts Payable, Travel & Expense, and close management platforms (FloQast, Concur). Manage user access, roles, workflows, and system customisations to keep systems running smoothly. Support new user onboarding and deliver training to build system confidence across teams. Create and maintain user guides and training materials. Monitor and troubleshoot data flows and integrations, resolving discrepancies promptly. Design and implement custom workflows, dashboards, and reports to enhance automation and improve reporting. Contribute to financial systems projects, including upgrades, integrations, and new system implementations. Provide support to global teams and contribute to the business's evolving systems roadmap. About You: Ideally, you will bring: 3+ years' experience as a NetSuite Administrator. NetSuite Administrator Certification. Hands-on experience with NetSuite and Coupa (strongly preferred). Familiarity with tools such as Oracle EPM, FloQast, and Concur (advantageous). Strong understanding of finance processes (GL, AP, AR). Strong Excel skills and experience with ticketing systems (ServiceNow, Jira, FreshService). Experience building reports, integrations, and writing code. Proven experience using SuiteScript for customisation and automation. Experience managing NetSuite implementations (configuration, data migration, user training). Excellent communication, troubleshooting and analytical skills. A collaborative mindset with a proactive, can-do attitude. Desirable: Additional systems certifications (e.g., NetSuite Administrator or similar). What's in it for you? Hybrid working with flexibility and trust. A supportive, values-led international team. Exposure to a wide range of financial systems and cross-functional projects. Access to training and strong career development opportunities. Friendly, inclusive culture with regular social events. Benefits include: 28 days' holiday Pension Cycle to Work scheme Length-of-service rewards Electric car lease Gym discounts If you're a systems-savvy finance professional ready to take the next step in your career, apply today and join a dynamic, future-focused organisation!
Business Central System Administrator Manchester Hybrid Salary up to 50k A leading end user in Manchester is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Manchester Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
05/12/2025
Full time
Business Central System Administrator Manchester Hybrid Salary up to 50k A leading end user in Manchester is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Manchester Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
Nigel Frank International
Newcastle Upon Tyne, Tyne And Wear
Business Central System Administrator Newcastle Hybrid Salary up to 50k A leading end user in Newcastle is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Newcastle Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
05/12/2025
Full time
Business Central System Administrator Newcastle Hybrid Salary up to 50k A leading end user in Newcastle is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Newcastle Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
IT Systems Administrator Basildon Up to £28,000 Mon-Fri, 08:45-16:45 Permanent Are you a tech-savvy problem solver who thrives in a dynamic, client focused environment? Do you enjoy working across a variety of systems and aren't afraid to roll up your sleeves and dig into exciting projects? If you're nodding "yes," we've got the perfect role for you! We are on the lookout for a driven and proactive IT Systems Administrator to join a passionate, fast moving team. You will be the go to person for all things database, software, and client support - playing a key role in helping systems run like a dream. Duties: Provide high quality technical and user support for our company's database systems (web and mobile platforms) Log, track, and manage support requests, escalating to third-party developers where appropriate Coordinate and oversee new system developments and enhancements Draft clear system design specifications for development work Communicate updates, improvements, and changes to clients in a clear and timely manner Creating user guides, help documents and video tutorials to keep things simple for end users Building new database sites using pre-designed smart templates Skills Required: Excellent communication skills (both written and verbal) Experience using Office 365, particularly Word and Excel Working knowledge of SharePoint (essential) High attention to detail and accuracy Ability to manage multiple tasks and prioritise effectively Comfortable working both independently and as part of a team Experience working with data (e.g., cleaning, importing/exporting in Excel) An enthusiastic approach to learning new systems and tools Understanding of GDPR (desirable, but training can be provided) Job Type: Full-time, Permanent Position Area: Basildon, Essex Salary: Up to £28,000 PA Hours: Monday - Friday 8:45 - 16:45 Don't hang around-roles like this don't stay open for long! Call Julie or Aimee at One to One Personnel on Or fire over your CV to or Let's make your next move the best one yet!
05/12/2025
Full time
IT Systems Administrator Basildon Up to £28,000 Mon-Fri, 08:45-16:45 Permanent Are you a tech-savvy problem solver who thrives in a dynamic, client focused environment? Do you enjoy working across a variety of systems and aren't afraid to roll up your sleeves and dig into exciting projects? If you're nodding "yes," we've got the perfect role for you! We are on the lookout for a driven and proactive IT Systems Administrator to join a passionate, fast moving team. You will be the go to person for all things database, software, and client support - playing a key role in helping systems run like a dream. Duties: Provide high quality technical and user support for our company's database systems (web and mobile platforms) Log, track, and manage support requests, escalating to third-party developers where appropriate Coordinate and oversee new system developments and enhancements Draft clear system design specifications for development work Communicate updates, improvements, and changes to clients in a clear and timely manner Creating user guides, help documents and video tutorials to keep things simple for end users Building new database sites using pre-designed smart templates Skills Required: Excellent communication skills (both written and verbal) Experience using Office 365, particularly Word and Excel Working knowledge of SharePoint (essential) High attention to detail and accuracy Ability to manage multiple tasks and prioritise effectively Comfortable working both independently and as part of a team Experience working with data (e.g., cleaning, importing/exporting in Excel) An enthusiastic approach to learning new systems and tools Understanding of GDPR (desirable, but training can be provided) Job Type: Full-time, Permanent Position Area: Basildon, Essex Salary: Up to £28,000 PA Hours: Monday - Friday 8:45 - 16:45 Don't hang around-roles like this don't stay open for long! Call Julie or Aimee at One to One Personnel on Or fire over your CV to or Let's make your next move the best one yet!
Here's a concise, punchy version focused on the key essential technical skills , ideal for LinkedIn or quick-view job boards: ServiceNow Developer - Award-Winning Managed Services Provider Marlow Leeds Manchester (Hybrid) Our client is expanding their ServiceNow capability and is looking for an experienced ServiceNow Developer to help deliver high-quality solutions across enterprise environments. Key Skills & Experience (Essential) Strong experience developing on the ServiceNow platform within enterprise/internal environments. Solid understanding of ServiceNow architecture , data model, and core modules: ITSM, ITOM, CSM, TPSM . Proficient in JavaScript , Flow Designer , UI Policies , Client Scripts , and Business Rules . Hands-on experience with ServiceNow integrations (REST, SOAP, IntegrationHub). Strong knowledge of web technologies and Hub & Spoke integration methodology. Agile delivery experience. ServiceNow Certified System Administrator (CSA) . Why Join? Work with an award-winning MSP committed to innovation and employee development. Hybrid working from modern offices in Marlow, Leeds, or Manchester. Competitive package with strong progression opportunities. If you'd like, I can also create a very short 3-4 line LinkedIn teaser to draw candidates in.
05/12/2025
Full time
Here's a concise, punchy version focused on the key essential technical skills , ideal for LinkedIn or quick-view job boards: ServiceNow Developer - Award-Winning Managed Services Provider Marlow Leeds Manchester (Hybrid) Our client is expanding their ServiceNow capability and is looking for an experienced ServiceNow Developer to help deliver high-quality solutions across enterprise environments. Key Skills & Experience (Essential) Strong experience developing on the ServiceNow platform within enterprise/internal environments. Solid understanding of ServiceNow architecture , data model, and core modules: ITSM, ITOM, CSM, TPSM . Proficient in JavaScript , Flow Designer , UI Policies , Client Scripts , and Business Rules . Hands-on experience with ServiceNow integrations (REST, SOAP, IntegrationHub). Strong knowledge of web technologies and Hub & Spoke integration methodology. Agile delivery experience. ServiceNow Certified System Administrator (CSA) . Why Join? Work with an award-winning MSP committed to innovation and employee development. Hybrid working from modern offices in Marlow, Leeds, or Manchester. Competitive package with strong progression opportunities. If you'd like, I can also create a very short 3-4 line LinkedIn teaser to draw candidates in.
We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator. Role: The Operations Coordinator role is an integral position involving speaking with customers and then resolving their query by scheduling an engineer or booking in a team of engineers accordingly. Duties of the Operations Coordinator will involve: Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger projects Working closely with field based engineers to ensure correct allocation or resources and to maintain a strong line of communication at all time Liaising with customers so they are aware of time scales and next actions Ongoing monitoring of work load which is a constant moving picture Your Background as Operations Coordinator: Although you will not be solving technical issues an interest / aptitude for IT and Telecomms would be advantageous as you will be discussing companies products and services You will also need a high degree of computer literacy to navigate the CRM system You will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts You will have great customer service and be a strong communicator You will also need to demonstrate a high level of initiative The most important aspect for this role is a great can do attitude so may be ideal for a recent graduate with no office experience as well as someone more established in their career looking to join a forward thinking and evolving business Would also suit someone from a Scheduling, Helpdesk, technical administrator or coordinating background Office based role working 08.30am to 5pm Monday to Friday 23 days holiday rising to 25 plus banks Free Parking Please note due the location of the office you will need to have your own transport
05/12/2025
Full time
We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator. Role: The Operations Coordinator role is an integral position involving speaking with customers and then resolving their query by scheduling an engineer or booking in a team of engineers accordingly. Duties of the Operations Coordinator will involve: Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger projects Working closely with field based engineers to ensure correct allocation or resources and to maintain a strong line of communication at all time Liaising with customers so they are aware of time scales and next actions Ongoing monitoring of work load which is a constant moving picture Your Background as Operations Coordinator: Although you will not be solving technical issues an interest / aptitude for IT and Telecomms would be advantageous as you will be discussing companies products and services You will also need a high degree of computer literacy to navigate the CRM system You will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts You will have great customer service and be a strong communicator You will also need to demonstrate a high level of initiative The most important aspect for this role is a great can do attitude so may be ideal for a recent graduate with no office experience as well as someone more established in their career looking to join a forward thinking and evolving business Would also suit someone from a Scheduling, Helpdesk, technical administrator or coordinating background Office based role working 08.30am to 5pm Monday to Friday 23 days holiday rising to 25 plus banks Free Parking Please note due the location of the office you will need to have your own transport
Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
05/12/2025
Full time
Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals Make AWS service improvement recommendations that fit with your customer strategy and architecture Evaluate, analyse and present periodic reviews of operational performance to customers Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Champion and advocate for customer requirements with AWS (e.g. feature request) Participate in customer requested meetings (onsite or via phone) Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with the support team to ensure that customer issues are resolved as expediently as possible Produce and update documentation as required for both internal and customer facing purposes Personal Skills Development An active and contributing member of our internal AWS technical community Build and maintain a strong relationship with partners and internal technical team Keep up-to-date with current and future technologies, products and strategies Build and enhance relationships with peers Continue development of TAM and technical skills Maintain relevant vendor certifications Qualifications and Experience An AWS Technical Account Manager should have the following qualifications and experience: One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline 3+ years of design/ implementation/ operations/ consulting with distributed applications experience 3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements 3+ years' Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment Knowledge, Skills, and Characteristics Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders Strong problem-solving skills with a focus on uncovering root causes Efficiently manages priorities both independently and in team environments Demonstrates sound decision-making while balancing multiple priorities Exercises independent judgment and adheres to deadlines and schedules Strong listening skills and the ability to tailor solutions to client requirements Technically minded, continually learning new technologies to support client partner needs Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
Clear IT Recruitment Limited
Hitchin, Hertfordshire
A fantastic opportunity has arisen for an experienced IT Systems Administrator has arisen to join my clients team in their Hitchin offices on a hybrid basis. Due to continued business growth, my client is looking for an established IT Systems Administrator to join their successful, experienced and expanding team. This varied role in the technical support team will suit someone who is personable, with a minimum of four years' experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up. Main duties and responsibilities: • Administering, monitoring and supporting client hardware, software, IT systems and infrastructure. • Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions. • Configuring, reprovisioning and onboarding devices for clients. • Administering AD, Azure, 365 and other cloud services. • Scheduling and performing proactive system maintenance. • Analysing systems and making recommendations to improve performance. • Performing server backup and recovery operations and restarting systems following outages. • Liaising between users, external suppliers and other members of the team. • Recording support activities via the ticketing system and communicating progress back to the team. • Responding promptly to queries and requests from clients that come in via phone, email or online chat. • Keeping clients updated with progress if an issue cannot be resolved straight away. • Communicating and explaining technical information clearly to a non-technical audience. • Keeping process documentation and client information up to date. • Onsite visits to clients for issues that cannot be resolved remotely. • Configuring and provisioning IT environments for new clients. • Involvement in technical implementation projects from planning to deployment. Benefits • Flexible approach to office/home working • 20 days annual leave plus bank holidays (increasing by 1 day every 2 years, up to 25 days) • Private medical insurance (once probation passed) • Death in service cover (once probation passed) • WorkSave Pension Plan available • Free on-site parking • Training courses encouraged and funded Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
05/12/2025
Full time
A fantastic opportunity has arisen for an experienced IT Systems Administrator has arisen to join my clients team in their Hitchin offices on a hybrid basis. Due to continued business growth, my client is looking for an established IT Systems Administrator to join their successful, experienced and expanding team. This varied role in the technical support team will suit someone who is personable, with a minimum of four years' experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up. Main duties and responsibilities: • Administering, monitoring and supporting client hardware, software, IT systems and infrastructure. • Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions. • Configuring, reprovisioning and onboarding devices for clients. • Administering AD, Azure, 365 and other cloud services. • Scheduling and performing proactive system maintenance. • Analysing systems and making recommendations to improve performance. • Performing server backup and recovery operations and restarting systems following outages. • Liaising between users, external suppliers and other members of the team. • Recording support activities via the ticketing system and communicating progress back to the team. • Responding promptly to queries and requests from clients that come in via phone, email or online chat. • Keeping clients updated with progress if an issue cannot be resolved straight away. • Communicating and explaining technical information clearly to a non-technical audience. • Keeping process documentation and client information up to date. • Onsite visits to clients for issues that cannot be resolved remotely. • Configuring and provisioning IT environments for new clients. • Involvement in technical implementation projects from planning to deployment. Benefits • Flexible approach to office/home working • 20 days annual leave plus bank holidays (increasing by 1 day every 2 years, up to 25 days) • Private medical insurance (once probation passed) • Death in service cover (once probation passed) • WorkSave Pension Plan available • Free on-site parking • Training courses encouraged and funded Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
05/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
The Planet Group has recently partnered with a leading biopharmaceutical organisation to support the recruitment of an IFS Systems Administrator on a permanent basis. (Hybrid working available) with some travel to Cambridge. About us: A forward thinking committed biologics development company who service both early discovery and commercial manufacturing to deliver better treatments to the market. About this Role: We are looking for this individual to serve as a subject matter expert who will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system. This individual will provide functional and technical advice and support to end-users. Duties and Responsibilities: Serves as primary Subject Matter Expert (SME) for the IFS ERP system Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house Establishes and maintain effective working relationships with end users and suppliers Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality Develops and maintains a knowledge base of best practices for end users including user manuals for staff. Ensures strict adherence to software licensing rules and maintains careful records Responds promptly to end user and management needs and meets all SLAs Provide internal and external support to help set up systems or resolve issues Analyses software application issues and determines effective course of action to improve operational functionality Participates in after-hours support during evenings and weekends as needed Leads the evaluation, testing, and implementation of new modules and upgraded software Interfaces with the software vendors for any application bug resolution or application maintenance issues Participates in disaster recovery planning and testing and evaluation of new product features Participates in routine meetings related to the ERP system and core IT Operational systems Proactively anticipate issues and make recommendations operating to the highest of standards complying with company policies and procedures. Relevant skills and experience: Experience operating in a similar role with change management skills to support and drive user adoption. Experience using the ERP system from IFS ideally version 10 IFS cloud migration experience Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities Experience in customer service, strong communication skills and a collaborative approach as part of a team. Working knowledge of GCP, cGMP and/or ICH guidelines If you would like to find out more, please apply in the first instance. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Each company within the Planet Equity Group is a data controller Full details regarding how we hold your data is available within our Privacy Notice accessible at our website.
05/12/2025
Full time
The Planet Group has recently partnered with a leading biopharmaceutical organisation to support the recruitment of an IFS Systems Administrator on a permanent basis. (Hybrid working available) with some travel to Cambridge. About us: A forward thinking committed biologics development company who service both early discovery and commercial manufacturing to deliver better treatments to the market. About this Role: We are looking for this individual to serve as a subject matter expert who will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system. This individual will provide functional and technical advice and support to end-users. Duties and Responsibilities: Serves as primary Subject Matter Expert (SME) for the IFS ERP system Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house Establishes and maintain effective working relationships with end users and suppliers Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality Develops and maintains a knowledge base of best practices for end users including user manuals for staff. Ensures strict adherence to software licensing rules and maintains careful records Responds promptly to end user and management needs and meets all SLAs Provide internal and external support to help set up systems or resolve issues Analyses software application issues and determines effective course of action to improve operational functionality Participates in after-hours support during evenings and weekends as needed Leads the evaluation, testing, and implementation of new modules and upgraded software Interfaces with the software vendors for any application bug resolution or application maintenance issues Participates in disaster recovery planning and testing and evaluation of new product features Participates in routine meetings related to the ERP system and core IT Operational systems Proactively anticipate issues and make recommendations operating to the highest of standards complying with company policies and procedures. Relevant skills and experience: Experience operating in a similar role with change management skills to support and drive user adoption. Experience using the ERP system from IFS ideally version 10 IFS cloud migration experience Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities Experience in customer service, strong communication skills and a collaborative approach as part of a team. Working knowledge of GCP, cGMP and/or ICH guidelines If you would like to find out more, please apply in the first instance. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Each company within the Planet Equity Group is a data controller Full details regarding how we hold your data is available within our Privacy Notice accessible at our website.
IT Systems Administrator Basildon Up to £28,000 Mon Fri, 08 45 Permanent Are you a tech-savvy problem solver who thrives in a dynamic, client focused environment? Do you enjoy working across a variety of systems and aren't afraid to roll up your sleeves and dig into exciting projects? If you're nodding yes, we ve got the perfect role for you! We are on the lookout for a driven and proactive IT Systems Administrator to join a passionate, fast moving team. You will be the go to person for all things database, software, and client support playing a key role in helping systems run like a dream. Duties: Provide high quality technical and user support for our company s database systems (web and mobile platforms) Log, track, and manage support requests, escalating to third-party developers where appropriate Coordinate and oversee new system developments and enhancements Draft clear system design specifications for development work Communicate updates, improvements, and changes to clients in a clear and timely manner Creating user guides, help documents and video tutorials to keep things simple for end users Building new database sites using pre-designed smart templates Skills Required: Excellent communication skills (both written and verbal) Experience using Office 365, particularly Word and Excel Working knowledge of SharePoint (essential) High attention to detail and accuracy Ability to manage multiple tasks and prioritise effectively Comfortable working both independently and as part of a team Experience working with data (e.g., cleaning, importing/exporting in Excel) An enthusiastic approach to learning new systems and tools Understanding of GDPR (desirable, but training can be provided) Job Type: Full-time, Permanent Position Area: Basildon, Essex Salary: Up to £28,000 PA Hours: Monday Friday 8 45 Don t hang around roles like this don t stay open for long! Call Julie or Aimee at One to One Personnel on (phone number removed) Or fire over your CV to (url removed) or (url removed) Let s make your next move the best one yet!
05/12/2025
Full time
IT Systems Administrator Basildon Up to £28,000 Mon Fri, 08 45 Permanent Are you a tech-savvy problem solver who thrives in a dynamic, client focused environment? Do you enjoy working across a variety of systems and aren't afraid to roll up your sleeves and dig into exciting projects? If you're nodding yes, we ve got the perfect role for you! We are on the lookout for a driven and proactive IT Systems Administrator to join a passionate, fast moving team. You will be the go to person for all things database, software, and client support playing a key role in helping systems run like a dream. Duties: Provide high quality technical and user support for our company s database systems (web and mobile platforms) Log, track, and manage support requests, escalating to third-party developers where appropriate Coordinate and oversee new system developments and enhancements Draft clear system design specifications for development work Communicate updates, improvements, and changes to clients in a clear and timely manner Creating user guides, help documents and video tutorials to keep things simple for end users Building new database sites using pre-designed smart templates Skills Required: Excellent communication skills (both written and verbal) Experience using Office 365, particularly Word and Excel Working knowledge of SharePoint (essential) High attention to detail and accuracy Ability to manage multiple tasks and prioritise effectively Comfortable working both independently and as part of a team Experience working with data (e.g., cleaning, importing/exporting in Excel) An enthusiastic approach to learning new systems and tools Understanding of GDPR (desirable, but training can be provided) Job Type: Full-time, Permanent Position Area: Basildon, Essex Salary: Up to £28,000 PA Hours: Monday Friday 8 45 Don t hang around roles like this don t stay open for long! Call Julie or Aimee at One to One Personnel on (phone number removed) Or fire over your CV to (url removed) or (url removed) Let s make your next move the best one yet!
Business Central System Administrator Manchester Hybrid Salary up to 50k A leading end user in Manchester is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Manchester Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
05/12/2025
Full time
Business Central System Administrator Manchester Hybrid Salary up to 50k A leading end user in Manchester is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Manchester Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
Nigel Frank International
Newcastle Upon Tyne, Tyne And Wear
Business Central System Administrator Newcastle Hybrid Salary up to 50k A leading end user in Newcastle is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Newcastle Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
05/12/2025
Full time
Business Central System Administrator Newcastle Hybrid Salary up to 50k A leading end user in Newcastle is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Newcastle Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
We are seeking an experienced NetSuite Administrator to support and optimise our NetSuite ERP environment, implemented via SuiteSelect / SuiteSuccess methodology. The successful candidate will act as the system owner, ensuring stability, scalability, and continuous improvement of our NetSuite platform to meet evolving business needs across finance, operations, and commercial teams. Key Responsibilities Serve as the primary point of contact for all NetSuite administrative and technical matters. Manage user roles, permissions, saved searches, dashboards, workflows, and scripts. Maintain system configuration, data integrity, and documentation. Support ongoing optimisation and enhancements aligned with SuiteSelect best practices. Collaborate with Finance, Operations, and IT teams to identify and implement process improvements. Liaise with NetSuite support and implementation partners to resolve issues and deliver updates. Support integrations between NetSuite and external systems (e.g., CRM, banks, expense tools). Develop and maintain reports, KPIs, and analytics for business stakeholders. Ensure compliance with internal controls and assist during audits. Support periodic upgrades, testing, and user training. Required Skills & Experience Proven experience as a NetSuite Administrator or similar role. Hands-on experience with SuiteSuccess or SuiteSelect implementations. Strong understanding of NetSuite modules: Finance (GL, AP, AR), Procurement, Inventory, and CRM. Experience with workflows, saved searches, dashboards, and SuiteAnalytics. Familiarity with SuiteScript, integrations, and data migration is a plus. Excellent analytical, problem-solving, and communication skills. Ability to translate business needs into technical solutions. NetSuite Administrator or SuiteFoundation Certification preferred.
05/12/2025
Full time
We are seeking an experienced NetSuite Administrator to support and optimise our NetSuite ERP environment, implemented via SuiteSelect / SuiteSuccess methodology. The successful candidate will act as the system owner, ensuring stability, scalability, and continuous improvement of our NetSuite platform to meet evolving business needs across finance, operations, and commercial teams. Key Responsibilities Serve as the primary point of contact for all NetSuite administrative and technical matters. Manage user roles, permissions, saved searches, dashboards, workflows, and scripts. Maintain system configuration, data integrity, and documentation. Support ongoing optimisation and enhancements aligned with SuiteSelect best practices. Collaborate with Finance, Operations, and IT teams to identify and implement process improvements. Liaise with NetSuite support and implementation partners to resolve issues and deliver updates. Support integrations between NetSuite and external systems (e.g., CRM, banks, expense tools). Develop and maintain reports, KPIs, and analytics for business stakeholders. Ensure compliance with internal controls and assist during audits. Support periodic upgrades, testing, and user training. Required Skills & Experience Proven experience as a NetSuite Administrator or similar role. Hands-on experience with SuiteSuccess or SuiteSelect implementations. Strong understanding of NetSuite modules: Finance (GL, AP, AR), Procurement, Inventory, and CRM. Experience with workflows, saved searches, dashboards, and SuiteAnalytics. Familiarity with SuiteScript, integrations, and data migration is a plus. Excellent analytical, problem-solving, and communication skills. Ability to translate business needs into technical solutions. NetSuite Administrator or SuiteFoundation Certification preferred.
IT Specialist & Systems Administrator Cambridge (Hybrid) Up to £55,000 + Benefits Permanent Method resourcing are proud to have partnered with an employer in the medical diagnostics sector, who are recruiting for a new IT Specialist & Systems Administrator. This position will be responsible for the design, administration, and continuous improvement of the company's infrastructure, spanning cloud platforms, internal networks, and cybersecurity frameworks. Working closely with software, data, and laboratory teams, the role ensures technology systems are available, secure, and compliant to regulatory standards. This role will suit an experienced IT professional who enjoys combining hands-on systems management with cloud, automation, and security responsibilities. Key Responsibilities: Provide advanced (Tier 2/3) support to internal users and resolve complex technical incidents. Manage and monitor cloud and on-premise environments (Azure / AWS). Ensure high system availability and performance across core IT services. Implement and oversee security controls including firewalls and endpoint protection. Support compliance with GDPR, ISO 27001, and other data governance frameworks. Collaborate with engineering teams on automation, CI/CD, and containerised deployments. Contribute to infrastructure-as-code initiatives and system monitoring improvements. Required Skills/Experience: Proven background in IT systems administration and cloud platform management Strong technical knowledge across Windows/Linux, networking, and virtualisation Familiarity with containerisation tools (Docker, Kubernetes) Competence in scripting (PowerShell, Bash) and an automation-oriented mindset Understanding of data protection and security compliance requirements RSG Plc is acting as an Employment Agency in relation to this vacancy.
05/12/2025
Full time
IT Specialist & Systems Administrator Cambridge (Hybrid) Up to £55,000 + Benefits Permanent Method resourcing are proud to have partnered with an employer in the medical diagnostics sector, who are recruiting for a new IT Specialist & Systems Administrator. This position will be responsible for the design, administration, and continuous improvement of the company's infrastructure, spanning cloud platforms, internal networks, and cybersecurity frameworks. Working closely with software, data, and laboratory teams, the role ensures technology systems are available, secure, and compliant to regulatory standards. This role will suit an experienced IT professional who enjoys combining hands-on systems management with cloud, automation, and security responsibilities. Key Responsibilities: Provide advanced (Tier 2/3) support to internal users and resolve complex technical incidents. Manage and monitor cloud and on-premise environments (Azure / AWS). Ensure high system availability and performance across core IT services. Implement and oversee security controls including firewalls and endpoint protection. Support compliance with GDPR, ISO 27001, and other data governance frameworks. Collaborate with engineering teams on automation, CI/CD, and containerised deployments. Contribute to infrastructure-as-code initiatives and system monitoring improvements. Required Skills/Experience: Proven background in IT systems administration and cloud platform management Strong technical knowledge across Windows/Linux, networking, and virtualisation Familiarity with containerisation tools (Docker, Kubernetes) Competence in scripting (PowerShell, Bash) and an automation-oriented mindset Understanding of data protection and security compliance requirements RSG Plc is acting as an Employment Agency in relation to this vacancy.
IT Engineer £35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training?This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package.This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth.You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations.This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
05/12/2025
Full time
IT Engineer £35,000 + Training + Progression + Benefits Beccles (Can be located: Norfolk, Suffolk, Norwich, Great Yarmouth, Thetford, Bury St Edmunds, Cambridge, Ipswich) Do you have IT support experience looking to work for a nationally-prestige business offering a technically advanced role coupled with continued training?This is a fantastic opportunity to play a vital role within their companies day-to-day systems and operations. You will have progression opportunities alongside a great benefits package.This highly successful and long-standing company have huge financial backing. This is reinvested into their Tech and Infrastructure to support future growth.You will be based out of a fully equipped and impressive office on a Monday - Friday days basis. You will be responsible for all IT support ranging from Desktop, Hardware, Software and Microsoft package configurations.This position would suit an IT Technician / Engineer or Infrastructure specialist, looking for a stable permanent role, a well-known environment and competitive benefits. The Role: IT Support and Operations for main site. Desktop, Systems and Software Analyst. Monday - Friday office based (37 hours). The Person: IT Background. Technical Support / Technician / Administrator. Commutable to Beccles.
