PMO (Program Management Office) Specialist Location: London Contract Type: 12-18 Month Contract 40-45K + Benefits 80% remote Are you a highly organized, detail-oriented, and results-driven professional who thrives in dynamic, fast-paced environments? Do you enjoy working across multiple teams and managing financial, operational, and reporting aspects of complex programs? If so, this could be your next big opportunity. We're looking for a PMO Specialist to join our innovative team and play a critical role in driving forward strategic digital transformation investments. What You'll Be Doing As our PMO Specialist, you will ensure the smooth planning, coordination, execution, and reporting of our new Program across financials, procurement, and project performance. You will act as a key connector between track leaders, project stakeholders, finance, and leadership teams. Your key responsibilities will include: Coordinating all aspects of planning, budgeting, procurement, and project monitoring for the the Program Supporting project teams with financial forecasting, investment tracking, procurement, and reporting Acting as a central point of contact between Track Leaders, Program Leader, and Sub Regional Management Ensuring all activities are executed on time, to standard, and within budget Maintaining and updating key program documents including investment plans, project trackers, procurement records, and performance reports Creating dashboards and reports using Excel and other tools to track bookings, investments, and deliverables Supporting governance activities including board meetings, stakeholder updates, and audit preparation Tracking and reporting on risks, issues, and interdependencies across tracks What You Bring Essential Skills & Experience Exceptional organization skills and attention to detail Strong communication and stakeholder management skills Proficiency in Microsoft Excel (formulas, pivot tables, data cleaning/analysis) Experience in time management and prioritization in an agile environment Demonstrated ability to solve problems and manage risks and issues effectively A collaborative, proactive, and flexible approach to teamwork Desired (Nice-to-Have) Experience managing investment or transformation programs Background in budget, cost management, and reporting Familiarity with Cisco procurement systems/processes Experience with (url removed) or similar for bookings/investments tracking Understanding of project and program management methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
05/12/2025
Contractor
PMO (Program Management Office) Specialist Location: London Contract Type: 12-18 Month Contract 40-45K + Benefits 80% remote Are you a highly organized, detail-oriented, and results-driven professional who thrives in dynamic, fast-paced environments? Do you enjoy working across multiple teams and managing financial, operational, and reporting aspects of complex programs? If so, this could be your next big opportunity. We're looking for a PMO Specialist to join our innovative team and play a critical role in driving forward strategic digital transformation investments. What You'll Be Doing As our PMO Specialist, you will ensure the smooth planning, coordination, execution, and reporting of our new Program across financials, procurement, and project performance. You will act as a key connector between track leaders, project stakeholders, finance, and leadership teams. Your key responsibilities will include: Coordinating all aspects of planning, budgeting, procurement, and project monitoring for the the Program Supporting project teams with financial forecasting, investment tracking, procurement, and reporting Acting as a central point of contact between Track Leaders, Program Leader, and Sub Regional Management Ensuring all activities are executed on time, to standard, and within budget Maintaining and updating key program documents including investment plans, project trackers, procurement records, and performance reports Creating dashboards and reports using Excel and other tools to track bookings, investments, and deliverables Supporting governance activities including board meetings, stakeholder updates, and audit preparation Tracking and reporting on risks, issues, and interdependencies across tracks What You Bring Essential Skills & Experience Exceptional organization skills and attention to detail Strong communication and stakeholder management skills Proficiency in Microsoft Excel (formulas, pivot tables, data cleaning/analysis) Experience in time management and prioritization in an agile environment Demonstrated ability to solve problems and manage risks and issues effectively A collaborative, proactive, and flexible approach to teamwork Desired (Nice-to-Have) Experience managing investment or transformation programs Background in budget, cost management, and reporting Familiarity with Cisco procurement systems/processes Experience with (url removed) or similar for bookings/investments tracking Understanding of project and program management methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Head of Communications Role Summary The Head of Communications role is to grow target audiences (onsite and online), increase revenue generation and build awareness of the Wallace Collection through strategically targeted marketing, influencer, and press campaigns, with a specific focus on exhibitions, revenue programming, and emerging organisational objectives, including the transformative masterplan. The postholder will manage and utilise audience insights to make informed decisions and ensure audience needs are met. The role also oversees the effective management and strategic development of the Collection's digital infrastructure, including CRM, website, ticketing system and platforms including Bloomberg Connects and Google Arts & Culture. As a member of the Heads of Department leadership team at the museum, the Head of Communications has input into strategic museum decisions, particularly in regard to audience development and digital matters. A productive and open relationship with the Collection's other departments is vital. The Wallace Collection is embarking on a transformative Masterplan to future-proof Hertford House (Grade II listed) and deepen engagement with its exceptional collections. Since the 2000 Centenary Project, visitor numbers have doubled, putting pressure on facilities and infrastructure. At the heart of the Masterplan is how, The Wallace Collection can best meet the needs and expectations of both the current and future visitors and learning programme participants to achieve the Collection's strategic priority to broaden and deepen visitor engagement. This position will play a key role in shaping the Communications strategy for the public phase of the fundraising campaign and associated brand development. This role will report to the Director of Development. Role Description Marketing and Press: Devise the Collection's Communications strategy and ensure its implementation through effective management of staff resources and external agencies. Grow target audiences and increase revenue generation by strategically developing and directing effective marketing campaigns, including media planning across print, digital, OOH and onsite, working closely with the Collection's media agency. Build audiences and generate increased revenue for the Collection's exhibitions, programmes (e.g. ticketed events and adult learning programmes, retail) by strategically directing and overseeing delivery of high-impact paid and promoted social media and YouTube campaigns. Create and deliver an influencer strategy (paid and organic) to build awareness of the Wallace Collection, generate revenue and engage key audiences for the museum. Actively seek opportunities to work with external partners on reciprocal social media/PR initiatives. Utilise audience insights and visitor data to ensure campaigns are tailored and effective in attracting target audiences and underpinning the Audience Development Strategy. Working effectively with the Collection's press agency, cultivate relationships with key press and media contacts including editors, journalists, freelancer writers and photographers. Oversee the delivery of press views and early press for the Collection's exhibitions and displays. Owned Channels and Assets: Oversee the delivery of engaging organic content for the Collection's social channels and regular subscriber e-news, ensuring accuracy and consistency of brand and voice. Generate new content opportunities, working with the Learning and Curatorial teams to shape and create new content for social and web. Develop stakeholder relationships within the Collection, ensuring consistency with brand and visual identity across all external outputs. Digital Infrastructure and Audience Insights: Create and implement the Collection's strategy for digital development, consolidating and fully-realising the Collection's potential for digital participation. Oversee the effective management of the museum's digital outputs and infrastructure, including its relationship with third party digital service providers, to maintain and develop the Collection's website, CRM (Microsoft Dynamics) and ticket system (Digitickets), enabling the Collection to maximise its digital potential and engagement with audiences online. Develop the Collection's means of gathering and analysing audience insights, ensuring they are disseminated to enable informed decision making across departments. General: Contribute to exhibition development through Exhibition Project and Review Group meetings, with a focus on audience development, marketing and press. Ensure effective reporting and evaluation of marketing activity, leading on reports to stakeholders and overseeing effective administration and data recording. Line manage the Senior Press and Marketing Officer and Digital and Audiences Officer, ensuring Communications staff work collaboratively with other departments to successfully deliver cross-departmental projects and wider organisational aims. Ensure the Department's proactive compliance with the Collection's policies, including carrying out risk assessments and producing Method Statements. Undertake other duties as reasonably directed by the Collection; be flexible with availability outside normal working hours. Person Specification Essential: Demonstrable experience of devising and delivering Audience Development and/or Communications strategies. Extensive experience of conceiving and delivering effective marketing campaigns for an audience/client-focused organisation, preferably within the culture/heritage/voluntary sector. Extensive experience of working with press agencies and/or working directly with press to achieve national coverage for campaigns and activities. Demonstrable experience of building and executing an influencer and social media (inc. YouTube) strategy. Demonstrable experienced in digital marketing, data analysis and campaign budget management. Demonstrable experience of social platform management and online community cultivation. Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. Strong time management skills with an ability to plan effectively and manage competing priorities successfully. Ability to problem-solve and work on own initiative without close supervision. Experience of managing a range of professional staff, fostering a positive and inclusive work environment. Experience of setting detailed departmental budgets and managing and reporting on financial operations. Good knowledge of Mailchimp and Later/social scheduling tools, as well as mainstream design software e.g. InDesign and administrative packages including CRMs, Microsoft Office365 and Zoom. Desirable: Hold professional qualifications in the field of marketing. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed to by midnight 14/12/2025. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on week commencing, 07/01/2026. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
24/11/2025
Full time
Head of Communications Role Summary The Head of Communications role is to grow target audiences (onsite and online), increase revenue generation and build awareness of the Wallace Collection through strategically targeted marketing, influencer, and press campaigns, with a specific focus on exhibitions, revenue programming, and emerging organisational objectives, including the transformative masterplan. The postholder will manage and utilise audience insights to make informed decisions and ensure audience needs are met. The role also oversees the effective management and strategic development of the Collection's digital infrastructure, including CRM, website, ticketing system and platforms including Bloomberg Connects and Google Arts & Culture. As a member of the Heads of Department leadership team at the museum, the Head of Communications has input into strategic museum decisions, particularly in regard to audience development and digital matters. A productive and open relationship with the Collection's other departments is vital. The Wallace Collection is embarking on a transformative Masterplan to future-proof Hertford House (Grade II listed) and deepen engagement with its exceptional collections. Since the 2000 Centenary Project, visitor numbers have doubled, putting pressure on facilities and infrastructure. At the heart of the Masterplan is how, The Wallace Collection can best meet the needs and expectations of both the current and future visitors and learning programme participants to achieve the Collection's strategic priority to broaden and deepen visitor engagement. This position will play a key role in shaping the Communications strategy for the public phase of the fundraising campaign and associated brand development. This role will report to the Director of Development. Role Description Marketing and Press: Devise the Collection's Communications strategy and ensure its implementation through effective management of staff resources and external agencies. Grow target audiences and increase revenue generation by strategically developing and directing effective marketing campaigns, including media planning across print, digital, OOH and onsite, working closely with the Collection's media agency. Build audiences and generate increased revenue for the Collection's exhibitions, programmes (e.g. ticketed events and adult learning programmes, retail) by strategically directing and overseeing delivery of high-impact paid and promoted social media and YouTube campaigns. Create and deliver an influencer strategy (paid and organic) to build awareness of the Wallace Collection, generate revenue and engage key audiences for the museum. Actively seek opportunities to work with external partners on reciprocal social media/PR initiatives. Utilise audience insights and visitor data to ensure campaigns are tailored and effective in attracting target audiences and underpinning the Audience Development Strategy. Working effectively with the Collection's press agency, cultivate relationships with key press and media contacts including editors, journalists, freelancer writers and photographers. Oversee the delivery of press views and early press for the Collection's exhibitions and displays. Owned Channels and Assets: Oversee the delivery of engaging organic content for the Collection's social channels and regular subscriber e-news, ensuring accuracy and consistency of brand and voice. Generate new content opportunities, working with the Learning and Curatorial teams to shape and create new content for social and web. Develop stakeholder relationships within the Collection, ensuring consistency with brand and visual identity across all external outputs. Digital Infrastructure and Audience Insights: Create and implement the Collection's strategy for digital development, consolidating and fully-realising the Collection's potential for digital participation. Oversee the effective management of the museum's digital outputs and infrastructure, including its relationship with third party digital service providers, to maintain and develop the Collection's website, CRM (Microsoft Dynamics) and ticket system (Digitickets), enabling the Collection to maximise its digital potential and engagement with audiences online. Develop the Collection's means of gathering and analysing audience insights, ensuring they are disseminated to enable informed decision making across departments. General: Contribute to exhibition development through Exhibition Project and Review Group meetings, with a focus on audience development, marketing and press. Ensure effective reporting and evaluation of marketing activity, leading on reports to stakeholders and overseeing effective administration and data recording. Line manage the Senior Press and Marketing Officer and Digital and Audiences Officer, ensuring Communications staff work collaboratively with other departments to successfully deliver cross-departmental projects and wider organisational aims. Ensure the Department's proactive compliance with the Collection's policies, including carrying out risk assessments and producing Method Statements. Undertake other duties as reasonably directed by the Collection; be flexible with availability outside normal working hours. Person Specification Essential: Demonstrable experience of devising and delivering Audience Development and/or Communications strategies. Extensive experience of conceiving and delivering effective marketing campaigns for an audience/client-focused organisation, preferably within the culture/heritage/voluntary sector. Extensive experience of working with press agencies and/or working directly with press to achieve national coverage for campaigns and activities. Demonstrable experience of building and executing an influencer and social media (inc. YouTube) strategy. Demonstrable experienced in digital marketing, data analysis and campaign budget management. Demonstrable experience of social platform management and online community cultivation. Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. Strong time management skills with an ability to plan effectively and manage competing priorities successfully. Ability to problem-solve and work on own initiative without close supervision. Experience of managing a range of professional staff, fostering a positive and inclusive work environment. Experience of setting detailed departmental budgets and managing and reporting on financial operations. Good knowledge of Mailchimp and Later/social scheduling tools, as well as mainstream design software e.g. InDesign and administrative packages including CRMs, Microsoft Office365 and Zoom. Desirable: Hold professional qualifications in the field of marketing. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed to by midnight 14/12/2025. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on week commencing, 07/01/2026. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Job Title Database Officer Location Hybrid Home/London Office, EC4Y Hours of work 9:15 am 5:15 pm (35 hours PW) Salary £30,000 per annum Reporting to Database Manager Are you passionate about creative data solutions, excellent data hygiene, and accuracy in all aspects of your work? Join Premier as a Database Officer and be part of a dynamic team that sits at the heart of this forward-thinking organisation. Premier, Europe s leading Christian Media organisation, is at an exciting juncture in our journey. In this pivotal role, you'll be responsible for creating data solutions, maintaining multiple databases, and providing segmented data files for multiple internal stakeholders. Your efforts will directly contribute to sustaining and advancing Premier s mission, to help people encounter God through media. Role Overview In this role you will: • Import and accurately record all supporter engagement activities into the main database. • Help maintain the quality and integrity of all databases by conducting regular data cleansing, record de-duplication, and implementing updates from data hygiene services. • Work across multiple databases including Raiser s Edge (Fundraising), FiveCRM (Telemarketing), Dot Digital (Email), and in-house solutions (SQL and SharePoint). • Assemble and deliver segmented data files for direct marketing campaigns, including postal mailings, emails, and outbound calls, ensuring all files are accurate, criteria-compliant, and free of duplicates. Why Join Premier? • We offer competitive salary • Hybrid work • Additional leave on your birthday • Extra annual leave in addition to statutory • Competitive sickness absence pay scheme • Life Assurance scheme • Employee Assistance with online GP scheme • Working from home equipment allowance • Eye care scheme • Enhanced Maternity and Paternity leave pay In addition to competitive pay and benefits, Premier offers: • Great place to work, with people that support, encourage and look out for one another. You will love coming into work, both in person and virtually. • Mission-driven work where you make a tangible impact by contributing to a mission that reaches millions worldwide. • Dynamic team culture with supportive, creative, and passionate team that values innovation and collaboration. Please note that the post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims. Ready to make a lasting Impact? Apply now!
06/10/2025
Full time
Job Title Database Officer Location Hybrid Home/London Office, EC4Y Hours of work 9:15 am 5:15 pm (35 hours PW) Salary £30,000 per annum Reporting to Database Manager Are you passionate about creative data solutions, excellent data hygiene, and accuracy in all aspects of your work? Join Premier as a Database Officer and be part of a dynamic team that sits at the heart of this forward-thinking organisation. Premier, Europe s leading Christian Media organisation, is at an exciting juncture in our journey. In this pivotal role, you'll be responsible for creating data solutions, maintaining multiple databases, and providing segmented data files for multiple internal stakeholders. Your efforts will directly contribute to sustaining and advancing Premier s mission, to help people encounter God through media. Role Overview In this role you will: • Import and accurately record all supporter engagement activities into the main database. • Help maintain the quality and integrity of all databases by conducting regular data cleansing, record de-duplication, and implementing updates from data hygiene services. • Work across multiple databases including Raiser s Edge (Fundraising), FiveCRM (Telemarketing), Dot Digital (Email), and in-house solutions (SQL and SharePoint). • Assemble and deliver segmented data files for direct marketing campaigns, including postal mailings, emails, and outbound calls, ensuring all files are accurate, criteria-compliant, and free of duplicates. Why Join Premier? • We offer competitive salary • Hybrid work • Additional leave on your birthday • Extra annual leave in addition to statutory • Competitive sickness absence pay scheme • Life Assurance scheme • Employee Assistance with online GP scheme • Working from home equipment allowance • Eye care scheme • Enhanced Maternity and Paternity leave pay In addition to competitive pay and benefits, Premier offers: • Great place to work, with people that support, encourage and look out for one another. You will love coming into work, both in person and virtually. • Mission-driven work where you make a tangible impact by contributing to a mission that reaches millions worldwide. • Dynamic team culture with supportive, creative, and passionate team that values innovation and collaboration. Please note that the post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims. Ready to make a lasting Impact? Apply now!
Product Manager - Woking - Perm Salary Range: £55,000 - £60,000 + £10k Bonus Working Model: 3 days per week on site Do you want to help shape innovative digital products that make a real difference in people's lives? We are looking for a Product Manager to join a growing team and play a key role in driving the future of our market-leading Digital Experience Platform. The Role As a Product Manager, you'll work closely with our Chief Products & Compliance Officer, Product Board, and cross-functional teams to deliver innovative, robust, and intuitive software products. You'll be involved throughout the full product life cycle - from research and roadmap definition to development, launch, and adoption. Your responsibilities will include: Shaping product strategy through research into customer needs, competitors, market trends and emerging tech (with a strong focus on AI). Leading the development of specifications and managing delivery against time, scope and budget. Supporting Sales and Marketing with positioning, collateral, and customer engagement. Driving adoption and ensuring products are sold effectively with clear value propositions and USPs. Maintaining product performance data to inform strategy and growth About You We're looking for someone who is: Experienced in product management, ideally within software or digital platforms. Entrepreneurial, curious, and highly organised with a "hands-on" approach. Comfortable working across teams and engaging with customers and stakeholders. A problem-solver with a balance of commercial and technical thinking. Motivated by growth, both personal and company-wide. Benefits Competitive salary plus bonus potential. A culture where your ideas matter - real input into product direction. True career progression in a growing company. Rewards and recognition through our Sage Benefits platform. Opportunities to give back via our charitable initiatives. Potential for equity participation (share options) after qualifying period. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
02/10/2025
Full time
Product Manager - Woking - Perm Salary Range: £55,000 - £60,000 + £10k Bonus Working Model: 3 days per week on site Do you want to help shape innovative digital products that make a real difference in people's lives? We are looking for a Product Manager to join a growing team and play a key role in driving the future of our market-leading Digital Experience Platform. The Role As a Product Manager, you'll work closely with our Chief Products & Compliance Officer, Product Board, and cross-functional teams to deliver innovative, robust, and intuitive software products. You'll be involved throughout the full product life cycle - from research and roadmap definition to development, launch, and adoption. Your responsibilities will include: Shaping product strategy through research into customer needs, competitors, market trends and emerging tech (with a strong focus on AI). Leading the development of specifications and managing delivery against time, scope and budget. Supporting Sales and Marketing with positioning, collateral, and customer engagement. Driving adoption and ensuring products are sold effectively with clear value propositions and USPs. Maintaining product performance data to inform strategy and growth About You We're looking for someone who is: Experienced in product management, ideally within software or digital platforms. Entrepreneurial, curious, and highly organised with a "hands-on" approach. Comfortable working across teams and engaging with customers and stakeholders. A problem-solver with a balance of commercial and technical thinking. Motivated by growth, both personal and company-wide. Benefits Competitive salary plus bonus potential. A culture where your ideas matter - real input into product direction. True career progression in a growing company. Rewards and recognition through our Sage Benefits platform. Opportunities to give back via our charitable initiatives. Potential for equity participation (share options) after qualifying period. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
PMO (Program Management Office) Specialist Location: London Contract Type: 12-18 Month Contract 40-45K + Benefits 80% remote Are you a highly organized, detail-oriented, and results-driven professional who thrives in dynamic, fast-paced environments? Do you enjoy working across multiple teams and managing financial, operational, and reporting aspects of complex programs? If so, this could be your next big opportunity. We're looking for a PMO Specialist to join our innovative team and play a critical role in driving forward strategic digital transformation investments. What You'll Be Doing As our PMO Specialist, you will ensure the smooth planning, coordination, execution, and reporting of our new Program across financials, procurement, and project performance. You will act as a key connector between track leaders, project stakeholders, finance, and leadership teams. Your key responsibilities will include: Coordinating all aspects of planning, budgeting, procurement, and project monitoring for the the Program Supporting project teams with financial forecasting, investment tracking, procurement, and reporting Acting as a central point of contact between Track Leaders, Program Leader, and Sub Regional Management Ensuring all activities are executed on time, to standard, and within budget Maintaining and updating key program documents including investment plans, project trackers, procurement records, and performance reports Creating dashboards and reports using Excel and other tools to track bookings, investments, and deliverables Supporting governance activities including board meetings, stakeholder updates, and audit preparation Tracking and reporting on risks, issues, and interdependencies across tracks What You Bring Essential Skills & Experience Exceptional organization skills and attention to detail Strong communication and stakeholder management skills Proficiency in Microsoft Excel (formulas, pivot tables, data cleaning/analysis) Experience in time management and prioritization in an agile environment Demonstrated ability to solve problems and manage risks and issues effectively A collaborative, proactive, and flexible approach to teamwork Desired (Nice-to-Have) Experience managing investment or transformation programs Background in budget, cost management, and reporting Familiarity with Cisco procurement systems/processes Experience with (url removed) or similar for bookings/investments tracking Understanding of project and program management methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/10/2025
Contractor
PMO (Program Management Office) Specialist Location: London Contract Type: 12-18 Month Contract 40-45K + Benefits 80% remote Are you a highly organized, detail-oriented, and results-driven professional who thrives in dynamic, fast-paced environments? Do you enjoy working across multiple teams and managing financial, operational, and reporting aspects of complex programs? If so, this could be your next big opportunity. We're looking for a PMO Specialist to join our innovative team and play a critical role in driving forward strategic digital transformation investments. What You'll Be Doing As our PMO Specialist, you will ensure the smooth planning, coordination, execution, and reporting of our new Program across financials, procurement, and project performance. You will act as a key connector between track leaders, project stakeholders, finance, and leadership teams. Your key responsibilities will include: Coordinating all aspects of planning, budgeting, procurement, and project monitoring for the the Program Supporting project teams with financial forecasting, investment tracking, procurement, and reporting Acting as a central point of contact between Track Leaders, Program Leader, and Sub Regional Management Ensuring all activities are executed on time, to standard, and within budget Maintaining and updating key program documents including investment plans, project trackers, procurement records, and performance reports Creating dashboards and reports using Excel and other tools to track bookings, investments, and deliverables Supporting governance activities including board meetings, stakeholder updates, and audit preparation Tracking and reporting on risks, issues, and interdependencies across tracks What You Bring Essential Skills & Experience Exceptional organization skills and attention to detail Strong communication and stakeholder management skills Proficiency in Microsoft Excel (formulas, pivot tables, data cleaning/analysis) Experience in time management and prioritization in an agile environment Demonstrated ability to solve problems and manage risks and issues effectively A collaborative, proactive, and flexible approach to teamwork Desired (Nice-to-Have) Experience managing investment or transformation programs Background in budget, cost management, and reporting Familiarity with Cisco procurement systems/processes Experience with (url removed) or similar for bookings/investments tracking Understanding of project and program management methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
01/10/2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
About the role We are seeking a proactive and skilled Senior Digital Marketing Officer to join our newly restructured, high-performing, Marketing team. Reporting to the Senior Digital Marketing Manager, you will play a crucial role in shaping and delivering both paid and organic campaigns that attract new supporters, donors, and volunteers to SSAFA. Your efforts will ensure that people feel genuinely connected to our cause and inspired to get involved, working closely with our partner agencies to target and segment supporters based on their interests and engagement with us. As part of the Digital Marketing team, you will monitor the performance of our campaigns across all digital channels, using data and insights to refine our strategies. You will stay abreast of the latest trends in digital marketing, social media, and supporter acquisition, always seeking fresh, innovative ideas to expand our reach and impact. This role offers a fantastic opportunity to grow your skills and experience in digital marketing and paid social, particularly within the charity sector. About the team You'd be joining a small but dynamic group of individuals with strong skillsets across digital marketing, brand and community marketing, and creative development and design. The team prioritise collaboration and are always sharing knowledge and expertise with each other. You will work closely across all directorates within SSAFA, create compelling marcomms campaigns and activities to raise awareness of SSAFA s work. About you With proven experience in digital marketing, particularly in acquisition campaigns, you excel at creating and managing paid media campaigns and social media channels to increase reach and engagement. You are adept at using analytics tools (e.g. Meta Business Manager) to measure and report on campaign performance, and you stay up to date with the latest trends and best practices in digital marketing and social media. About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Sunday 07 September 2025. Interviews: TBC
28/08/2025
Full time
About the role We are seeking a proactive and skilled Senior Digital Marketing Officer to join our newly restructured, high-performing, Marketing team. Reporting to the Senior Digital Marketing Manager, you will play a crucial role in shaping and delivering both paid and organic campaigns that attract new supporters, donors, and volunteers to SSAFA. Your efforts will ensure that people feel genuinely connected to our cause and inspired to get involved, working closely with our partner agencies to target and segment supporters based on their interests and engagement with us. As part of the Digital Marketing team, you will monitor the performance of our campaigns across all digital channels, using data and insights to refine our strategies. You will stay abreast of the latest trends in digital marketing, social media, and supporter acquisition, always seeking fresh, innovative ideas to expand our reach and impact. This role offers a fantastic opportunity to grow your skills and experience in digital marketing and paid social, particularly within the charity sector. About the team You'd be joining a small but dynamic group of individuals with strong skillsets across digital marketing, brand and community marketing, and creative development and design. The team prioritise collaboration and are always sharing knowledge and expertise with each other. You will work closely across all directorates within SSAFA, create compelling marcomms campaigns and activities to raise awareness of SSAFA s work. About you With proven experience in digital marketing, particularly in acquisition campaigns, you excel at creating and managing paid media campaigns and social media channels to increase reach and engagement. You are adept at using analytics tools (e.g. Meta Business Manager) to measure and report on campaign performance, and you stay up to date with the latest trends and best practices in digital marketing and social media. About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Sunday 07 September 2025. Interviews: TBC
Chief Officer
Digital and Communications
Up to £70,276
This exciting opportunity is a pivotal role at Rugby Borough Council, as we evolve and continue to deliver first-class services to the residents and business within the Borough.
As we focus on delivery of our Corporate Strategy and our transformation programme, we need to ensure that our ICT, Communications and Customer Services deliver value for money, are fit for purpose and support the Council and its partners to innovate, enabling us to work with our communities to deliver the following outcomes:
Rugby Borough Council is a responsible, effective and efficient organisation
Rugby has a diverse and resilient economy that benefits all residents
Residents live healthy, independent lives, with the most vulnerable protected
Rugby is an environmentally sustainable place, where we work together to reduce and mitigate the effects of climate change
We are looking to appoint a Chief Officer – Digital & Communications to join our Leadership Team, to navigate the many challenges ahead of us and to lead some of our key services to support delivery across the Council and the Borough.
The Role
Chief Officer Digital & Communications is a fantastic opportunity to drive change and innovation across the service areas, lead a team of service managers and enable the organisation to deliver its strategic plans.
Reporting to our Chief Executive Officer and leading the portfolio, you will deliver a professional and modern ICT service to approximately 500 employees, across five locations through your ICT & Digital team. Corporate Communications and Customer Service are also key service areas within the Digital and Communications portfolio.
You will work with both internal and external stakeholders to deliver service area outcomes and manage a multi-million pound budget to drive increased digitisation and upgrade infrastructure. As a priority you will identify and implement new models of service delivery and embed new structures.
About You
To succeed in this challenging and rewarding role, you will be a credible and experienced leader, already operating at a senior/Director level. You will have a successful track record of leading high performing teams
You will bring strong leadership to challenge the status quo, drive innovation and develop teams, leading transformation and change whilst retaining a sharp customer focus.
An effective communicator, you will be comfortable and competent working with and influencing at all levels
This is a pivotal time for the portfolio and if you are a strong leader who is motivated by developing systems and strategies that make a real difference, this opportunity will inspire you.
If you are passionate about these services and committed to delivering excellent customer service, then we would love to hear from you.
Why Join us?
You will be driving the Digital & Communications strategy for the Council, ensuring that it remains aligned with the overall corporate strategy.
You will be able to showcase your commercial and solution-focused mind set and lead, develop, coach and guide your team and colleagues in the organisation.
You will be able to devise, implement and lead all ICT and Communications strategic initiatives for the organisation and be accountable for their outcomes.
Benefits
Competitive Salary
32 days annual leave + Bank Holidays
Generous pension scheme
Structured Induction Program
Learning and Development opportunities
Regular performance reviews
Payment of professional subscription for approved professionals
Family Friendly Policies
Independent Support for your health & wellbeing
Generous compassionate leave
Cycle to Work scheme
Further details can be found in the role profile. If you would like to have an informal discussion regarding this role, then please contact Judith Hicks on 07580 569774
You will be able to find out more details about this role via our website www.rugby.gov.uk . If you are interested in applying for this role, please submit your CV and supporting statement to recruitment@rugby.gov.uk
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Closing Date: Sunday 5 November 2023
Interviews: Wednesday 15 November and Thursday 16 November 2023
RUGBY BOROUGH COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
11/10/2023
Full time
Chief Officer
Digital and Communications
Up to £70,276
This exciting opportunity is a pivotal role at Rugby Borough Council, as we evolve and continue to deliver first-class services to the residents and business within the Borough.
As we focus on delivery of our Corporate Strategy and our transformation programme, we need to ensure that our ICT, Communications and Customer Services deliver value for money, are fit for purpose and support the Council and its partners to innovate, enabling us to work with our communities to deliver the following outcomes:
Rugby Borough Council is a responsible, effective and efficient organisation
Rugby has a diverse and resilient economy that benefits all residents
Residents live healthy, independent lives, with the most vulnerable protected
Rugby is an environmentally sustainable place, where we work together to reduce and mitigate the effects of climate change
We are looking to appoint a Chief Officer – Digital & Communications to join our Leadership Team, to navigate the many challenges ahead of us and to lead some of our key services to support delivery across the Council and the Borough.
The Role
Chief Officer Digital & Communications is a fantastic opportunity to drive change and innovation across the service areas, lead a team of service managers and enable the organisation to deliver its strategic plans.
Reporting to our Chief Executive Officer and leading the portfolio, you will deliver a professional and modern ICT service to approximately 500 employees, across five locations through your ICT & Digital team. Corporate Communications and Customer Service are also key service areas within the Digital and Communications portfolio.
You will work with both internal and external stakeholders to deliver service area outcomes and manage a multi-million pound budget to drive increased digitisation and upgrade infrastructure. As a priority you will identify and implement new models of service delivery and embed new structures.
About You
To succeed in this challenging and rewarding role, you will be a credible and experienced leader, already operating at a senior/Director level. You will have a successful track record of leading high performing teams
You will bring strong leadership to challenge the status quo, drive innovation and develop teams, leading transformation and change whilst retaining a sharp customer focus.
An effective communicator, you will be comfortable and competent working with and influencing at all levels
This is a pivotal time for the portfolio and if you are a strong leader who is motivated by developing systems and strategies that make a real difference, this opportunity will inspire you.
If you are passionate about these services and committed to delivering excellent customer service, then we would love to hear from you.
Why Join us?
You will be driving the Digital & Communications strategy for the Council, ensuring that it remains aligned with the overall corporate strategy.
You will be able to showcase your commercial and solution-focused mind set and lead, develop, coach and guide your team and colleagues in the organisation.
You will be able to devise, implement and lead all ICT and Communications strategic initiatives for the organisation and be accountable for their outcomes.
Benefits
Competitive Salary
32 days annual leave + Bank Holidays
Generous pension scheme
Structured Induction Program
Learning and Development opportunities
Regular performance reviews
Payment of professional subscription for approved professionals
Family Friendly Policies
Independent Support for your health & wellbeing
Generous compassionate leave
Cycle to Work scheme
Further details can be found in the role profile. If you would like to have an informal discussion regarding this role, then please contact Judith Hicks on 07580 569774
You will be able to find out more details about this role via our website www.rugby.gov.uk . If you are interested in applying for this role, please submit your CV and supporting statement to recruitment@rugby.gov.uk
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Closing Date: Sunday 5 November 2023
Interviews: Wednesday 15 November and Thursday 16 November 2023
RUGBY BOROUGH COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1600 civil society organisations in over 100 countries working in partnership to end child marriage. Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women, and their communities. INTRODUCTION TO THE ROLE The successful applicant will support across our digital channels, including website management, digital content and email. This role sits in the Communications Team and reports to the Communications Manager. You will work closely with external website developers to deliver a website that showcases Girls Not Brides and our role as the global movement to end child marriage. This role will also be responsible for developing and producing performance data, evaluation, and reporting across our digital channels. We are looking for an experienced digital communications professional who has a passion for managing websites, using data to improve performance and engagement, and using digital platforms to drive impactful digital social change and movement building efforts. The ideal candidate is a creative and talented individual who possesses the rights skills and experience required to successfully manage the Girls Not Brides website in English, French and Spanish, including website development, maintenance, continuous improvement planning, infrastructure, architecture, and user journey. Job location London, UK (hybrid with up to three days on site). Includes international travel. KEY RESPONSIBILITIES Girls Not Brides website management (70%) Lead the development and implementation of a website improvement strategy and project plan, with support from the Communications Manager. Recommend and manage changes to the website architecture, front-end design, features, integrations, and user-journey improvements. Manage the day-to-day of activity of Girls Not Brides' website, including uploading content in 3 languages (English, French and Spanish), optimising content for web, updating static pages, and recommending updates and upgrades to the content management systems (CMS). Assume responsibility for managing website projects, including the upgrade, update and support and maintenance pipeline, as well as larger-scale changes to website functionality and architecture, managing external contractors to produce the work required on time and within budget. Research and implement best practices for search engine optimisation (SEO) and search engine marketing (SEM), across website copy and architecture. Produce and manage a clear, well-documented approach to web analytics, producing regular reports, monitoring user behaviour and website traffic, carrying out benchmarking, identifying KPIs and providing actionable insights. Support content writing for the website, including writing website copy and blog posts. Collaborate with the Learning team in development of knowledge and learning hub. Collaborate with the member engagement team to improve member journey and offering. Digital channel evaluation and reporting (20%) Set-up, maintain, and manage website analytics using the Google suite. Monitor and evaluate website success, including functionality, engagement, and traffic, producing regular reports, and providing recommendations. Monitor and evaluate the success of other digital channels, including social media and email marketing, producing regular reports, and providing recommendations. Monitor, evaluate and improve compliance of the website, including GDPR and accessibility best practices. Digital communications support (10%) Lead communications digital knowledge management activity, including internal file systems, and asset management. Manage the email pipeline and support email marketing, including copywriting and content generation for regular newsletters, making recommendations to improve engagement. Make recommendations for our digital tools, ensuring they are fit for purpose and follow the latest trends and best practice. Support digital storytelling, digital content writing, and social media campaigns as required. Wider Organisational Responsibilities Commit to the mission and vision of Girls Not Brides , putting these at the forefront of all planning, work and actions. Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners, and other stakeholders. Comply with Girls Not Brides' policies and processes, with note for safeguarding, diversity and inclusion, the code of conduct and data protection. Ensure that internal databases and monitoring information are kept fully up to date. Commit to ongoing personal development and learning. Fulfil any other reasonable requests for the advancement of Girls Not Brides. PERSON SPECIFICATION Essential experience Degree-level qualification in a relevant area such as digital communications, media, website design or proven experience in a related field. Significant professional experience in a similar level role, ideally in the not-for-profit sector, an international/ intergovernmental organisation, a social movement, research centre, or social enterprise. Significant professional experience in developing and implementing website improvement strategies and coordinating large website development project plans. Significant professional experience in website management, including planning, implementing, monitoring, and upgrading content, architecture, and features. Significant professional experience in developing and implementing evaluation and reporting for website, email marketing and social media channels. Experience in applying best practices in SEO. Experience in writing and developing content for websites. Experience in liaising with and managing external contractors, particularly website developers. Experience of working across other digital channels, including email, social media and other digital storytelling platforms. Essential skills and knowledge Expert knowledge of using CMS to manage websites, ideally with experience of using Wagtail. Expert understanding of the Google Suite for website analysis, including Google Analytics, Google Tag Manager and others. Understanding of website wireframing and design software, ideally Sigma. Understanding of HTML, XHTML, CSS design, cross-browser and cross-platform compatibility. Skilled at using third-party social media and email marketing analytics tools to generate reports and insights. Knowledge of relevant regulations for website compliance, including GDPR and data protection, and accessibility best practices for website. Knowledge of SEO researching and implementing best practices, and skilled use of third-party tools to support data eneration and implementation. Excellent problem-solving and troubleshooting skills. Excellent organisation skills. Excellent attention to detail. Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures. Essential values and attributes Strong commitment to the mission and values of Girls Not Brides and our vision in relation to addressing child marriage and gender justice. Team player spirit, proactive and able to confidently take initiative and make appropriate decisions. Willingness to work flexibly and regularly travel internationally, as necessary. Desirable Understanding of and experience using Adobe Creative Suite. Able to speak a second language, ideally French, Spanish, or Portuguese. Safeguarding Girls Not Brides is committed to safeguarding all children, young people, and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and a criminal records check, which can include but is not limited to: an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable). Diversity at Girls Not Brides Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity, and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. How to apply The closing date for this role is 09:00 BST on Monday 21 August 2023. To apply, submit your CV and a brief cover letter (no more than two pages) demonstrating how you meet the criteria within the Person Specification via the Online Application Portal on the Girls Not Brides website. . click apply for full job details
16/08/2023
Full time
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1600 civil society organisations in over 100 countries working in partnership to end child marriage. Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women, and their communities. INTRODUCTION TO THE ROLE The successful applicant will support across our digital channels, including website management, digital content and email. This role sits in the Communications Team and reports to the Communications Manager. You will work closely with external website developers to deliver a website that showcases Girls Not Brides and our role as the global movement to end child marriage. This role will also be responsible for developing and producing performance data, evaluation, and reporting across our digital channels. We are looking for an experienced digital communications professional who has a passion for managing websites, using data to improve performance and engagement, and using digital platforms to drive impactful digital social change and movement building efforts. The ideal candidate is a creative and talented individual who possesses the rights skills and experience required to successfully manage the Girls Not Brides website in English, French and Spanish, including website development, maintenance, continuous improvement planning, infrastructure, architecture, and user journey. Job location London, UK (hybrid with up to three days on site). Includes international travel. KEY RESPONSIBILITIES Girls Not Brides website management (70%) Lead the development and implementation of a website improvement strategy and project plan, with support from the Communications Manager. Recommend and manage changes to the website architecture, front-end design, features, integrations, and user-journey improvements. Manage the day-to-day of activity of Girls Not Brides' website, including uploading content in 3 languages (English, French and Spanish), optimising content for web, updating static pages, and recommending updates and upgrades to the content management systems (CMS). Assume responsibility for managing website projects, including the upgrade, update and support and maintenance pipeline, as well as larger-scale changes to website functionality and architecture, managing external contractors to produce the work required on time and within budget. Research and implement best practices for search engine optimisation (SEO) and search engine marketing (SEM), across website copy and architecture. Produce and manage a clear, well-documented approach to web analytics, producing regular reports, monitoring user behaviour and website traffic, carrying out benchmarking, identifying KPIs and providing actionable insights. Support content writing for the website, including writing website copy and blog posts. Collaborate with the Learning team in development of knowledge and learning hub. Collaborate with the member engagement team to improve member journey and offering. Digital channel evaluation and reporting (20%) Set-up, maintain, and manage website analytics using the Google suite. Monitor and evaluate website success, including functionality, engagement, and traffic, producing regular reports, and providing recommendations. Monitor and evaluate the success of other digital channels, including social media and email marketing, producing regular reports, and providing recommendations. Monitor, evaluate and improve compliance of the website, including GDPR and accessibility best practices. Digital communications support (10%) Lead communications digital knowledge management activity, including internal file systems, and asset management. Manage the email pipeline and support email marketing, including copywriting and content generation for regular newsletters, making recommendations to improve engagement. Make recommendations for our digital tools, ensuring they are fit for purpose and follow the latest trends and best practice. Support digital storytelling, digital content writing, and social media campaigns as required. Wider Organisational Responsibilities Commit to the mission and vision of Girls Not Brides , putting these at the forefront of all planning, work and actions. Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners, and other stakeholders. Comply with Girls Not Brides' policies and processes, with note for safeguarding, diversity and inclusion, the code of conduct and data protection. Ensure that internal databases and monitoring information are kept fully up to date. Commit to ongoing personal development and learning. Fulfil any other reasonable requests for the advancement of Girls Not Brides. PERSON SPECIFICATION Essential experience Degree-level qualification in a relevant area such as digital communications, media, website design or proven experience in a related field. Significant professional experience in a similar level role, ideally in the not-for-profit sector, an international/ intergovernmental organisation, a social movement, research centre, or social enterprise. Significant professional experience in developing and implementing website improvement strategies and coordinating large website development project plans. Significant professional experience in website management, including planning, implementing, monitoring, and upgrading content, architecture, and features. Significant professional experience in developing and implementing evaluation and reporting for website, email marketing and social media channels. Experience in applying best practices in SEO. Experience in writing and developing content for websites. Experience in liaising with and managing external contractors, particularly website developers. Experience of working across other digital channels, including email, social media and other digital storytelling platforms. Essential skills and knowledge Expert knowledge of using CMS to manage websites, ideally with experience of using Wagtail. Expert understanding of the Google Suite for website analysis, including Google Analytics, Google Tag Manager and others. Understanding of website wireframing and design software, ideally Sigma. Understanding of HTML, XHTML, CSS design, cross-browser and cross-platform compatibility. Skilled at using third-party social media and email marketing analytics tools to generate reports and insights. Knowledge of relevant regulations for website compliance, including GDPR and data protection, and accessibility best practices for website. Knowledge of SEO researching and implementing best practices, and skilled use of third-party tools to support data eneration and implementation. Excellent problem-solving and troubleshooting skills. Excellent organisation skills. Excellent attention to detail. Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures. Essential values and attributes Strong commitment to the mission and values of Girls Not Brides and our vision in relation to addressing child marriage and gender justice. Team player spirit, proactive and able to confidently take initiative and make appropriate decisions. Willingness to work flexibly and regularly travel internationally, as necessary. Desirable Understanding of and experience using Adobe Creative Suite. Able to speak a second language, ideally French, Spanish, or Portuguese. Safeguarding Girls Not Brides is committed to safeguarding all children, young people, and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and a criminal records check, which can include but is not limited to: an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable). Diversity at Girls Not Brides Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity, and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. How to apply The closing date for this role is 09:00 BST on Monday 21 August 2023. To apply, submit your CV and a brief cover letter (no more than two pages) demonstrating how you meet the criteria within the Person Specification via the Online Application Portal on the Girls Not Brides website. . click apply for full job details
JOB TITLE: Press & Campaigns Officer Salary: £26,623 (plus £3,000 London Weighting where applicable) Hours: 37.5 hours per week, 5 days per week (open to alternative working patterns) Contract: Permanent Based: London / open to home-based from other UK locations with ability to travel to London Deadline: 25 September 2022 Provisional Interview Date: 3 October 2022 PURPOSE We re looking for a dynamic and relational Press & Campaigns Officer to join our communications team. This role will support Citizens UK s ability to achieve change by helping to deliver high-impact campaign communications, particularly through media engagement. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK - where local leaders and people experiencing injustice are in the lead. This role will appeal to someone motivated by securing media coverage and excited by the prospect of working with a diverse range of spokespeople across different campaigns - from making London a Living Wage City, to supporting refugees to find a home in the UK, to getting schools and colleges involved in community organising. You will be joining us at an exciting time, entering a growing team delivering a range of activity including proactive and reactive press opportunities; maintaining a database of important publications and media contacts across our different campaigns; and helping to upskill others in press activity and securing local coverage. As well as this press focus, you will support Citizens UK s wider campaigning activity, making sure our press communications are integrated with our communications strategies, adapting content for digital communications channels and aligning communications with public affairs. Across both the press and campaigns elements of this role, you will translate key campaign goals into compelling, public-facing communications which put the communities we work with at the centre. Reporting to the Press & Campaigns Manager, you will play an integral role in helping Citizens UK achieve change by raising the profile of our work and reaching new and growing audiences. Situational Awareness and Research Maintain a press database, mapping key contacts and publications against Citizens UK s main campaigns and objectives Implement tactical press strategies to secure press coverage that leverages key external stakeholders Evaluate the impact of press activities through KPIs Strategy Development Generate new ideas for press stories for Citizens UK proactive press plan, helping reach new press targets and grow awareness of campaigns and the Citizens UK brand Demonstrate ability to adapt strategy to the starting position and interests of the audience Reputational & Risk Management Help with occasional out of hours media activity during significant events, ensuring media enquiries are handled in a timely manner Identify issues related to risk management and reputational risk, ready to respond appropriately (as part of the team) to risks as they emerge Materials Development & Dissemination Write compelling press releases, broadcast notes, blogs and other content to reach Citizens UK s organisational and campaign goals Supervise the work of junior staff or contractors ensuring a high standard of content Digital, social media and website Work with the communications team to develop integrated campaigns, aligning press with digital, marketing and public affairs activity Adapt and create effective content for our digital channels to enhance concurrent press activity Create content to support Citizens UK communications objectives, with a focus on sharing stories from local community leaders External Relationships Proactively develop and maintain close working relationships with journalists across print, digital and broadcast media Manage day-to-day press enquiries through the press inbox With support from the Press & Campaigns Manager, set up media interviews and support spokespeople, including preparing and delivering briefings to ensure on message and impactful interviews Campaign and Events Management Help to maintain a press timeline, aligning press activity with all major campaign moments and events Work closely with the Press & Campaigns Manager and the organising team for the Making London a Living Wage City project to support press activity Deliver key campaign objectives to time and budget; incl. reporting on KPIs. Internal Comms & Knowledge Management Run periodic training/briefings for colleagues and Citizens UK community leaders Support colleagues, chapters and campaigns with their press outreach Champion press success and encourage greater press activity throughout the organisation Internal Relationships Build relationships with leaders and key spokespeople across Citizens UK Periodically update key comms files and assets; ensuring that informed consent is obtained if required Work closely with the wider communications department to make sure press activity is as impactful as possible by integrating press with other tactics to achieve change PERSONAL SPECIFICATION (D) Desirable, (E) Essential Experience: Experience working in a busy, high-pressure press office, marketing/public relations agency or in-house (E) Personal contacts with journalists, PR and marketing professionals (D) Journalistic skills of identifying stories and shaping key media lines (D) Ability to pitch stories to key external contacts and senior media professionals (E) A track record in obtaining media coverage across national, broadcast, regional, trade and consumer media (E) Demonstrable experience of seizing reactive press opportunities (D) KEY SKILLS AND KNOWLEDGE: Ability to pitch stories to key external contacts and senior media professionals (E) Ability to grasp new, complex information quickly and distil into news content for a generalist audience (E) Excellent writing skills - including writing compelling press releases, features and comment pieces (E) Ability to manage external agencies and stakeholder engagement (D) Demonstrable understanding of integrated campaigning tactics (D) A passion for social justice and communities (E) Interested working with diverse people of all backgrounds (E) Inclusive (E) Self-motivated (E) PERSONAL QUALITIES AND VALUES Adaptable and innovative (E) Creative and curious (E) A willingness to learn about and embed the practice of Community Organising (E) A strong team player (E) Accountable (E) Relational (E) Kind (E)
24/09/2022
Full time
JOB TITLE: Press & Campaigns Officer Salary: £26,623 (plus £3,000 London Weighting where applicable) Hours: 37.5 hours per week, 5 days per week (open to alternative working patterns) Contract: Permanent Based: London / open to home-based from other UK locations with ability to travel to London Deadline: 25 September 2022 Provisional Interview Date: 3 October 2022 PURPOSE We re looking for a dynamic and relational Press & Campaigns Officer to join our communications team. This role will support Citizens UK s ability to achieve change by helping to deliver high-impact campaign communications, particularly through media engagement. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK - where local leaders and people experiencing injustice are in the lead. This role will appeal to someone motivated by securing media coverage and excited by the prospect of working with a diverse range of spokespeople across different campaigns - from making London a Living Wage City, to supporting refugees to find a home in the UK, to getting schools and colleges involved in community organising. You will be joining us at an exciting time, entering a growing team delivering a range of activity including proactive and reactive press opportunities; maintaining a database of important publications and media contacts across our different campaigns; and helping to upskill others in press activity and securing local coverage. As well as this press focus, you will support Citizens UK s wider campaigning activity, making sure our press communications are integrated with our communications strategies, adapting content for digital communications channels and aligning communications with public affairs. Across both the press and campaigns elements of this role, you will translate key campaign goals into compelling, public-facing communications which put the communities we work with at the centre. Reporting to the Press & Campaigns Manager, you will play an integral role in helping Citizens UK achieve change by raising the profile of our work and reaching new and growing audiences. Situational Awareness and Research Maintain a press database, mapping key contacts and publications against Citizens UK s main campaigns and objectives Implement tactical press strategies to secure press coverage that leverages key external stakeholders Evaluate the impact of press activities through KPIs Strategy Development Generate new ideas for press stories for Citizens UK proactive press plan, helping reach new press targets and grow awareness of campaigns and the Citizens UK brand Demonstrate ability to adapt strategy to the starting position and interests of the audience Reputational & Risk Management Help with occasional out of hours media activity during significant events, ensuring media enquiries are handled in a timely manner Identify issues related to risk management and reputational risk, ready to respond appropriately (as part of the team) to risks as they emerge Materials Development & Dissemination Write compelling press releases, broadcast notes, blogs and other content to reach Citizens UK s organisational and campaign goals Supervise the work of junior staff or contractors ensuring a high standard of content Digital, social media and website Work with the communications team to develop integrated campaigns, aligning press with digital, marketing and public affairs activity Adapt and create effective content for our digital channels to enhance concurrent press activity Create content to support Citizens UK communications objectives, with a focus on sharing stories from local community leaders External Relationships Proactively develop and maintain close working relationships with journalists across print, digital and broadcast media Manage day-to-day press enquiries through the press inbox With support from the Press & Campaigns Manager, set up media interviews and support spokespeople, including preparing and delivering briefings to ensure on message and impactful interviews Campaign and Events Management Help to maintain a press timeline, aligning press activity with all major campaign moments and events Work closely with the Press & Campaigns Manager and the organising team for the Making London a Living Wage City project to support press activity Deliver key campaign objectives to time and budget; incl. reporting on KPIs. Internal Comms & Knowledge Management Run periodic training/briefings for colleagues and Citizens UK community leaders Support colleagues, chapters and campaigns with their press outreach Champion press success and encourage greater press activity throughout the organisation Internal Relationships Build relationships with leaders and key spokespeople across Citizens UK Periodically update key comms files and assets; ensuring that informed consent is obtained if required Work closely with the wider communications department to make sure press activity is as impactful as possible by integrating press with other tactics to achieve change PERSONAL SPECIFICATION (D) Desirable, (E) Essential Experience: Experience working in a busy, high-pressure press office, marketing/public relations agency or in-house (E) Personal contacts with journalists, PR and marketing professionals (D) Journalistic skills of identifying stories and shaping key media lines (D) Ability to pitch stories to key external contacts and senior media professionals (E) A track record in obtaining media coverage across national, broadcast, regional, trade and consumer media (E) Demonstrable experience of seizing reactive press opportunities (D) KEY SKILLS AND KNOWLEDGE: Ability to pitch stories to key external contacts and senior media professionals (E) Ability to grasp new, complex information quickly and distil into news content for a generalist audience (E) Excellent writing skills - including writing compelling press releases, features and comment pieces (E) Ability to manage external agencies and stakeholder engagement (D) Demonstrable understanding of integrated campaigning tactics (D) A passion for social justice and communities (E) Interested working with diverse people of all backgrounds (E) Inclusive (E) Self-motivated (E) PERSONAL QUALITIES AND VALUES Adaptable and innovative (E) Creative and curious (E) A willingness to learn about and embed the practice of Community Organising (E) A strong team player (E) Accountable (E) Relational (E) Kind (E)
Global Data Protection Officer Location: Cambridge, UK / Macclesfield, UK / Gothenburg, SWE Competitive salary and benefits package The Global Data Protection Officer functions at an advanced level of complexity spanning data processing activities across the enterprise. The role reports to the Head of Operations and Innovation for Global Compliance and has a dotted-line into the Deputy Chief Compliance Officer to ensure direct access to both Senior Management and the Audit Committee of the Board of Directors with respect to data privacy matters. The GDPO serves as the Data Protection Officer for AZ in jurisdictions in which a DPO is a central role to privacy governance, including, but not limited to the EU, UK, Brazil, etc. The GDPO will be the central point of contact for data subjects and supervisory authorities. In addition to EU/UK data protection officer responsibilities, this role is also responsible for global horizon scanning and providing advice and oversight based upon strong subject matter expertise and guidance across the elements of an effective compliance program with respect to data privacy. The GDPO works closely with the rest of the Data Privacy Office and broader compliance organisation to enhance privacy risk management and compliance while embedding and fostering a privacy mindset across AZ. Typical Accountabilities Company representative for data subjects and supervisory authorities: Point of contact for supervisory authorities related to AZ data processing activities and data subjects Maintain required licenses, registrations and other local regulatory requirements to enable compliant processing and transfer of personal data within the AZ Group and among AZ partners/vendors (e.g., Binding Corporate Rules) Oversight of responses to subject access requests Consult with members of the Global Privacy Office when required on data protection impact assessments and serve as contact to authorities as required on data protection impact assessments and other privacy impact assessments Reporting of significant and/or serious breaches (whether requiring external notice or otherwise), including advice on remediation measure, related oversight and trend analysis All Deputy Data Privacy Officers will have a dotted-line to the GDPO to ensure he/she is able to effectively communicate with data subjects and cooperate with supervisory authorities as needed Partner with the Global Assurance team within Global Compliance, Internal Audit and independent auditing resources (where necessary) to monitor compliance with applicable data protection and privacy laws and broader data privacy requirements and provide assurance on effectiveness of our global compliance program with respect to data privacy risk Advisor (in consultation with Global Privacy Officer Leadership, legal, outside counsel and local resources as necessary) for members of the Privacy Office and other Global Compliance personnel in their support of the business and evolution of the global privacy program with respect to: Company policy and implementation Data protection impact assessments Ongoing monitoring and enhancing risk assurance capabilities Evolving expectations of supervisory authorities Remediation and continuous improvement activities Unique, novel or high risk business activities or projects as needed As the leader of AZ Privacy Risk and Assurance function, manage horizon scanning for key jurisdictions globally related to regulatory developments, proposed legislations, expectations of supervisory authorities and best practices (in consultation with legal, external counsel and local resources as needed) Collaborating with the members of the Privacy Office, Data Privacy Forums/DDPOs and broader Global Compliance committee, as well as key stakeholders from IT, HR, and the business, to fulfil his/her responsibilities and to foster a global privacy mindset across AZ. Education, Qualifications, Skills and Experience Essential: Legal degree or qualifications with extensive experience in privacy law and/or Data Privacy Programs. In-depth knowledge of GDPR, EU/EEA local data protection legislation, UK Privacy Act and UK GDPR, familiarity with US, China and other local data privacy regulations Significant experience and knowledge of privacy program elements and best practices/tools Substantial experience working in a multi-national and multi-regional organization in a highly regulated sector Familiarity with data processing operations in the Global Bio- pharmaceutical sector Significant experience in pharmaceuticals or a related industry; corporate governance, health care regulations, laws and standards Excellent analytical, written and oral communications skills Strong collaborative, partnering, and interpersonal skills, ability to influence across different levels and sectors of the organisation Strong experience speaking to and working with senior leaders, including Board members and executive team members Demonstrated ability to work independently High ethical standards, trustworthy, operating with absolute discretion Demonstrated ability to remain independent and objective while collaborating effectively with stakeholders Desirable In-depth knowledge of US federal and state privacy regulations and China privacy/cyber-security regulations IAPP certifications (e.g., CIPP/US, CIPT, CIPM) CIPP certification High degree of digital literacy, familiarity with use of AI, machine learning and automation in across different business applications (e.g., marketing, business services and processes, research and drug development activities) Familiarity with computer security frameworks and technologies Experience interacting with regulatory authorities, auditors, inspectors, and other third external assurance stakeholders Why AstraZeneca? At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare. So, what's next? Are you already imagining yourself joining our team? Good, because we can't wait to hear from you! Where can I find out more? Our Social Media, Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram r Job open date: 09/09/2022 Job closing date: 30/09/2022
23/09/2022
Full time
Global Data Protection Officer Location: Cambridge, UK / Macclesfield, UK / Gothenburg, SWE Competitive salary and benefits package The Global Data Protection Officer functions at an advanced level of complexity spanning data processing activities across the enterprise. The role reports to the Head of Operations and Innovation for Global Compliance and has a dotted-line into the Deputy Chief Compliance Officer to ensure direct access to both Senior Management and the Audit Committee of the Board of Directors with respect to data privacy matters. The GDPO serves as the Data Protection Officer for AZ in jurisdictions in which a DPO is a central role to privacy governance, including, but not limited to the EU, UK, Brazil, etc. The GDPO will be the central point of contact for data subjects and supervisory authorities. In addition to EU/UK data protection officer responsibilities, this role is also responsible for global horizon scanning and providing advice and oversight based upon strong subject matter expertise and guidance across the elements of an effective compliance program with respect to data privacy. The GDPO works closely with the rest of the Data Privacy Office and broader compliance organisation to enhance privacy risk management and compliance while embedding and fostering a privacy mindset across AZ. Typical Accountabilities Company representative for data subjects and supervisory authorities: Point of contact for supervisory authorities related to AZ data processing activities and data subjects Maintain required licenses, registrations and other local regulatory requirements to enable compliant processing and transfer of personal data within the AZ Group and among AZ partners/vendors (e.g., Binding Corporate Rules) Oversight of responses to subject access requests Consult with members of the Global Privacy Office when required on data protection impact assessments and serve as contact to authorities as required on data protection impact assessments and other privacy impact assessments Reporting of significant and/or serious breaches (whether requiring external notice or otherwise), including advice on remediation measure, related oversight and trend analysis All Deputy Data Privacy Officers will have a dotted-line to the GDPO to ensure he/she is able to effectively communicate with data subjects and cooperate with supervisory authorities as needed Partner with the Global Assurance team within Global Compliance, Internal Audit and independent auditing resources (where necessary) to monitor compliance with applicable data protection and privacy laws and broader data privacy requirements and provide assurance on effectiveness of our global compliance program with respect to data privacy risk Advisor (in consultation with Global Privacy Officer Leadership, legal, outside counsel and local resources as necessary) for members of the Privacy Office and other Global Compliance personnel in their support of the business and evolution of the global privacy program with respect to: Company policy and implementation Data protection impact assessments Ongoing monitoring and enhancing risk assurance capabilities Evolving expectations of supervisory authorities Remediation and continuous improvement activities Unique, novel or high risk business activities or projects as needed As the leader of AZ Privacy Risk and Assurance function, manage horizon scanning for key jurisdictions globally related to regulatory developments, proposed legislations, expectations of supervisory authorities and best practices (in consultation with legal, external counsel and local resources as needed) Collaborating with the members of the Privacy Office, Data Privacy Forums/DDPOs and broader Global Compliance committee, as well as key stakeholders from IT, HR, and the business, to fulfil his/her responsibilities and to foster a global privacy mindset across AZ. Education, Qualifications, Skills and Experience Essential: Legal degree or qualifications with extensive experience in privacy law and/or Data Privacy Programs. In-depth knowledge of GDPR, EU/EEA local data protection legislation, UK Privacy Act and UK GDPR, familiarity with US, China and other local data privacy regulations Significant experience and knowledge of privacy program elements and best practices/tools Substantial experience working in a multi-national and multi-regional organization in a highly regulated sector Familiarity with data processing operations in the Global Bio- pharmaceutical sector Significant experience in pharmaceuticals or a related industry; corporate governance, health care regulations, laws and standards Excellent analytical, written and oral communications skills Strong collaborative, partnering, and interpersonal skills, ability to influence across different levels and sectors of the organisation Strong experience speaking to and working with senior leaders, including Board members and executive team members Demonstrated ability to work independently High ethical standards, trustworthy, operating with absolute discretion Demonstrated ability to remain independent and objective while collaborating effectively with stakeholders Desirable In-depth knowledge of US federal and state privacy regulations and China privacy/cyber-security regulations IAPP certifications (e.g., CIPP/US, CIPT, CIPM) CIPP certification High degree of digital literacy, familiarity with use of AI, machine learning and automation in across different business applications (e.g., marketing, business services and processes, research and drug development activities) Familiarity with computer security frameworks and technologies Experience interacting with regulatory authorities, auditors, inspectors, and other third external assurance stakeholders Why AstraZeneca? At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare. So, what's next? Are you already imagining yourself joining our team? Good, because we can't wait to hear from you! Where can I find out more? Our Social Media, Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram r Job open date: 09/09/2022 Job closing date: 30/09/2022
Orbit is a fantastic business and one that's really going places. Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve. Your role at Orbit. We are delighted to announce that we are looking to recruit a brand new position of Digital Customer Marketing Lead. This is an integral part of the Customer Communications team, the Digital Customer Marketing Lead will deliver our digital customer acquisition and retention strategies and digital customer content strategy with a focus on embedding our Customer Promise and creating a positive customer experience. Experienced in customer digital marketing and communications, the successful candidate will be responsible for multiple customer communications and marketing channels, including email marketing, SEO and PPC (future state: Affiliates and Display). They will also be responsible for content on the customer hub website, customer social media channels, Chatbot, Voicebot updates and SMS. Working closely with Orbit Group's Digital Operations team, the Digital Marketing & Brand Manager and Senior Digital Officer, the Digital Customer Marketing Lead will be responsible for reviewing insight and data including customer journey maps, UX reports and performance statistics, reporting back to various stakeholders and ensuring the customer digital marketing strategy is effective and delivers ROI. What will help you make a difference. To be successful in this role of Digital Customer Marketing Lead you will need to have at least 2 years' experience of working in a customer digital marketing or communications role. It is also essential that you have: A degree or equivalent qualification in Digital Marketing or related discipline Experience in producing end-to-end marketing campaigns using a multi-channel approach Experience of working with CRM systems and proficient in email marketing Sound CMS knowledge Experience of writing for web/digital Strategic thinker with the ability to turn insights into actions Creative confidence with experience of creating content or leading on a content strategy Commercially astute Good influencing and communication skills Energetic team player Experience of Google Analytics We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit. Why Orbit? Rewarding your contribution. For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process. Some of our core benefits include: Group bonus potential up to 15% of salary 27 days annual leave plus bank holidays and the "Orbit day" Private medical insurance Excellent contributory pension scheme Life assurance A great pick and mix of flexible benefits including the option to buy and sell holiday and much more Our culture and purpose. We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together. We support our colleagues to be at their best through our wellbeing programme , our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for. At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently. Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth. Work for Orbit. Believe in people. We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check. IND1
22/09/2022
Full time
Orbit is a fantastic business and one that's really going places. Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve. Your role at Orbit. We are delighted to announce that we are looking to recruit a brand new position of Digital Customer Marketing Lead. This is an integral part of the Customer Communications team, the Digital Customer Marketing Lead will deliver our digital customer acquisition and retention strategies and digital customer content strategy with a focus on embedding our Customer Promise and creating a positive customer experience. Experienced in customer digital marketing and communications, the successful candidate will be responsible for multiple customer communications and marketing channels, including email marketing, SEO and PPC (future state: Affiliates and Display). They will also be responsible for content on the customer hub website, customer social media channels, Chatbot, Voicebot updates and SMS. Working closely with Orbit Group's Digital Operations team, the Digital Marketing & Brand Manager and Senior Digital Officer, the Digital Customer Marketing Lead will be responsible for reviewing insight and data including customer journey maps, UX reports and performance statistics, reporting back to various stakeholders and ensuring the customer digital marketing strategy is effective and delivers ROI. What will help you make a difference. To be successful in this role of Digital Customer Marketing Lead you will need to have at least 2 years' experience of working in a customer digital marketing or communications role. It is also essential that you have: A degree or equivalent qualification in Digital Marketing or related discipline Experience in producing end-to-end marketing campaigns using a multi-channel approach Experience of working with CRM systems and proficient in email marketing Sound CMS knowledge Experience of writing for web/digital Strategic thinker with the ability to turn insights into actions Creative confidence with experience of creating content or leading on a content strategy Commercially astute Good influencing and communication skills Energetic team player Experience of Google Analytics We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit. Why Orbit? Rewarding your contribution. For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process. Some of our core benefits include: Group bonus potential up to 15% of salary 27 days annual leave plus bank holidays and the "Orbit day" Private medical insurance Excellent contributory pension scheme Life assurance A great pick and mix of flexible benefits including the option to buy and sell holiday and much more Our culture and purpose. We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together. We support our colleagues to be at their best through our wellbeing programme , our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for. At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently. Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth. Work for Orbit. Believe in people. We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check. IND1
Marketing and Promotions Officer Part time or full time position The London campus of the prestigious French Université Paris-Dauphine - PSL offers undergraduate, executive and summer courses fully taught in English, primarily in the fields of Economics, Management and Law. We also run a start-up incubator, and a variety of seminars and conferences. Since 2022, we have been registered with the Office for Students as an English Higher Education Provider and are fully compliant with the QAA framework. EQUIS accredited, Université Paris-Dauphine - PSL is a member of PSL (Paris Sciences et Lettres Research University), placed 36th in the Shanghai World Academic ranking 2020. To learn more about us: We are looking for a creative, proactive and results-driven professional, wishing to work within a small but quickly growing team. Main areas of responsibility You will support the planning and implementation of the London campus marketing and promotion strategy using various channels, including digital, print and events. You will work in close collaboration with management, academic and administrative staff, to help promoting our unique student experience and introduce new offerings. Marketing Implement and contribute to the development of strategies and plans to get the word out about Universite Paris Dauphine - PSL, London campus and drive qualified traffic to our front door. Deploy successful marketing campaigns and own their implementation from ideation to execution. Experiment with a variety of organic and paid acquisition channels through content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns and performance analysis. Produce valuable and engaging content for our website and blog that attracts and converts our target groups. Prepare and monitor the marketing budget. Oversee and design marketing material, from website banners to hard-copy brochures. Measure and report on the performance of marketing campaigns, gaining insight and assessing results against our goals. Analyse and anticipate prospective students behaviour and adjust email and advertising campaigns accordingly. Promotion Upload new content to the website and proofread and update existing content, in line with our Public Information Policy. Be in charge of the organisation and promotion of events, such as talks, Open Days, conferences (promotion, budget, logistics etc), including international student recruitment and promotional international visits. Attend networking events and fairs to promote the university s programmes. Contribute to the building of relationships with secondary schools in the UK and abroad Suitably budget for all promotional events and materials. Manage production of print collateral (brochures, flyers etc) for the promotion of events and programmes with Publisher/InDesign/Canva Pro. GDPR Contribute to the management of our Data Protection Management policy May act as Data Protection Officer (training to be provided if necessary) Profile Proactive and well-organised professional, with hands-on experience and the capacity to work autonomously within a small team to drive result. Excellent communicator with good presentation skills. Attentive to details. Excellent written and spoken English along with at least one additional language - French preferred and additional languages an asset. Attention to details. Reporting to the London campus Managing Director Full time or Part time: ideally 30 - 32 hours per week with some flexibility (open days may be held in late afternoon or on Saturdays) but could possibly be full time (40 hours per week) Remuneration: £K 30 - 40 prorata Attractive pension plan 40 days holidays prorata + bank holidays.
22/09/2022
Full time
Marketing and Promotions Officer Part time or full time position The London campus of the prestigious French Université Paris-Dauphine - PSL offers undergraduate, executive and summer courses fully taught in English, primarily in the fields of Economics, Management and Law. We also run a start-up incubator, and a variety of seminars and conferences. Since 2022, we have been registered with the Office for Students as an English Higher Education Provider and are fully compliant with the QAA framework. EQUIS accredited, Université Paris-Dauphine - PSL is a member of PSL (Paris Sciences et Lettres Research University), placed 36th in the Shanghai World Academic ranking 2020. To learn more about us: We are looking for a creative, proactive and results-driven professional, wishing to work within a small but quickly growing team. Main areas of responsibility You will support the planning and implementation of the London campus marketing and promotion strategy using various channels, including digital, print and events. You will work in close collaboration with management, academic and administrative staff, to help promoting our unique student experience and introduce new offerings. Marketing Implement and contribute to the development of strategies and plans to get the word out about Universite Paris Dauphine - PSL, London campus and drive qualified traffic to our front door. Deploy successful marketing campaigns and own their implementation from ideation to execution. Experiment with a variety of organic and paid acquisition channels through content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns and performance analysis. Produce valuable and engaging content for our website and blog that attracts and converts our target groups. Prepare and monitor the marketing budget. Oversee and design marketing material, from website banners to hard-copy brochures. Measure and report on the performance of marketing campaigns, gaining insight and assessing results against our goals. Analyse and anticipate prospective students behaviour and adjust email and advertising campaigns accordingly. Promotion Upload new content to the website and proofread and update existing content, in line with our Public Information Policy. Be in charge of the organisation and promotion of events, such as talks, Open Days, conferences (promotion, budget, logistics etc), including international student recruitment and promotional international visits. Attend networking events and fairs to promote the university s programmes. Contribute to the building of relationships with secondary schools in the UK and abroad Suitably budget for all promotional events and materials. Manage production of print collateral (brochures, flyers etc) for the promotion of events and programmes with Publisher/InDesign/Canva Pro. GDPR Contribute to the management of our Data Protection Management policy May act as Data Protection Officer (training to be provided if necessary) Profile Proactive and well-organised professional, with hands-on experience and the capacity to work autonomously within a small team to drive result. Excellent communicator with good presentation skills. Attentive to details. Excellent written and spoken English along with at least one additional language - French preferred and additional languages an asset. Attention to details. Reporting to the London campus Managing Director Full time or Part time: ideally 30 - 32 hours per week with some flexibility (open days may be held in late afternoon or on Saturdays) but could possibly be full time (40 hours per week) Remuneration: £K 30 - 40 prorata Attractive pension plan 40 days holidays prorata + bank holidays.
We are looking for an Internal Communications Officer to help ensure Battersea's people and systems support the charity's strategic aims by producing a range of timely and informative internal communications that deliver and embed key organisational messages. Use internal communications to promote greater collaboration, transparency, and two-way communication. About us Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we've grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat. Our Marketing & Communications Team Battersea's Marketing & Communications department is responsible for communicating the breadth of the organisation's work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea's reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea's online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department's ultimate goal is to raise awareness of Battersea's work, so we can be here for more dogs and cats. Communications team Within the Marketing & Commercial department sits the Communications team. Our work involves everything from issuing press releases to managing media events to communicating with staff and volunteers. We lead on managing and enhancing Battersea's reputation on a national and international scale. What we can offer you Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including: 28 days of annual leave (plus 8 days paid public holidays) per year Generous pension contributions - up to 10% employer contribution Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year Annual interest-free season ticket loans Discounted gym memberships and cycle to work schemes Life insurance During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office-based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As this role is office-based, you'll be expected to work in our Battersea office for 3 days each week and you'll be able to work up to 2 days each week from home [pro-rated for part time roles] So, if you are passionate about dogs, cats and about our work, then we'd like to hear from you. We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers, and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea. Closing date: Tuesday 23 November 2021 Interview date(s): Wednesday 01 December 2021 For full details, please download our recruitment pack. To apply, click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
10/11/2021
Full time
We are looking for an Internal Communications Officer to help ensure Battersea's people and systems support the charity's strategic aims by producing a range of timely and informative internal communications that deliver and embed key organisational messages. Use internal communications to promote greater collaboration, transparency, and two-way communication. About us Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we've grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat. Our Marketing & Communications Team Battersea's Marketing & Communications department is responsible for communicating the breadth of the organisation's work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea's reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea's online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department's ultimate goal is to raise awareness of Battersea's work, so we can be here for more dogs and cats. Communications team Within the Marketing & Commercial department sits the Communications team. Our work involves everything from issuing press releases to managing media events to communicating with staff and volunteers. We lead on managing and enhancing Battersea's reputation on a national and international scale. What we can offer you Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including: 28 days of annual leave (plus 8 days paid public holidays) per year Generous pension contributions - up to 10% employer contribution Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year Annual interest-free season ticket loans Discounted gym memberships and cycle to work schemes Life insurance During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office-based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As this role is office-based, you'll be expected to work in our Battersea office for 3 days each week and you'll be able to work up to 2 days each week from home [pro-rated for part time roles] So, if you are passionate about dogs, cats and about our work, then we'd like to hear from you. We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers, and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea. Closing date: Tuesday 23 November 2021 Interview date(s): Wednesday 01 December 2021 For full details, please download our recruitment pack. To apply, click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
Harris Hill are delighted to be supporting a fantastic social welfare charity in their search for a Digital Fundraising Officer.In this exciting, newly created role, you'll be working within Individual Giving to generate and meet targets via individual fundraising campaigns, challenge events and community fundraising across digital channels. You will develop existing fundraising products targeted for online platforms and create engaging e-marketing fundraising communications.Working closely with the Individual Giving Co-ordinator and the Marketing & Communications team, you will adapt fundraising campaigns to online, in order to optimise fundraising income and recruit new supporters. Your focus will be on growing the number of individual supporters via digital to make a difference to the cause and maintaining their brilliant support. The role encompasses a broad range of ways people can help financially, including donating, fundraising and event participation. This is an exciting opportunity to put your creative and technical digital fundraising skills and marketing knowledge to good use!In order to be successful, you must have experience of growing fundraising income or sale targets, practical knowledge of social media channels (including the use of a scheduling tool) and be experienced in using email software. An understanding of google analytics is also vital, along with creative skills and previous experience using design packages.If you're looking to join a friendly team within an inspiring and crucial organisation, then please do get in touch!Please note, only suitable candidates will be contacted with further information.Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
05/11/2021
Full time
Harris Hill are delighted to be supporting a fantastic social welfare charity in their search for a Digital Fundraising Officer.In this exciting, newly created role, you'll be working within Individual Giving to generate and meet targets via individual fundraising campaigns, challenge events and community fundraising across digital channels. You will develop existing fundraising products targeted for online platforms and create engaging e-marketing fundraising communications.Working closely with the Individual Giving Co-ordinator and the Marketing & Communications team, you will adapt fundraising campaigns to online, in order to optimise fundraising income and recruit new supporters. Your focus will be on growing the number of individual supporters via digital to make a difference to the cause and maintaining their brilliant support. The role encompasses a broad range of ways people can help financially, including donating, fundraising and event participation. This is an exciting opportunity to put your creative and technical digital fundraising skills and marketing knowledge to good use!In order to be successful, you must have experience of growing fundraising income or sale targets, practical knowledge of social media channels (including the use of a scheduling tool) and be experienced in using email software. An understanding of google analytics is also vital, along with creative skills and previous experience using design packages.If you're looking to join a friendly team within an inspiring and crucial organisation, then please do get in touch!Please note, only suitable candidates will be contacted with further information.Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Digital Fundraising Officer, joining a wonderful social welfare charity based in London. Open to remote or hybrid working, with occasional visits to the office.Due to recent investment and increased activities in digital, this newly created role will help to increase digital fundraising activities across all direct marketing campaigns.As the Digital Fundraising Officer, working closely the Individual Giving team and Marketing & Communications, you will help to adapt fundraising campaigns across all online platforms, creating engaging e-marketing communications to recruit and retain supporters.Support the delivery of digital campaigns and activity across online platforms.Lead on website content for fundraising pages; creating, editing and updating contentResponsible for activity across all social media channels: organic content, create targeted Ads, respond to supporters on Facebook, Twitter and Instagram.Gathering assets for paid and organic social media. Producing content for videos, storytelling, photos etc.Manage and create content for e-communications and e-marketing campaignsMonitor and analysis of online activity and campaignsWe are looking for a talented digital marketer who has a wide range of digital marketing campaigns experience, gained within a digital fundraising role, or looking to join a fundraising team. You will have proven experience of:Working across digital platforms; website, emails and social media.Experience of social media including Facebook, Twitter, Instagram, Hootsuite.Experience of e-mail software, such as MailChimpExperience of digital content design across digital platforms.Analytical skills and digital measurables to identify opportunitiesExperience of working with website CMS and or WordPressExperience and understanding of Google Analytics, SEO
04/11/2021
Full time
Digital Fundraising Officer, joining a wonderful social welfare charity based in London. Open to remote or hybrid working, with occasional visits to the office.Due to recent investment and increased activities in digital, this newly created role will help to increase digital fundraising activities across all direct marketing campaigns.As the Digital Fundraising Officer, working closely the Individual Giving team and Marketing & Communications, you will help to adapt fundraising campaigns across all online platforms, creating engaging e-marketing communications to recruit and retain supporters.Support the delivery of digital campaigns and activity across online platforms.Lead on website content for fundraising pages; creating, editing and updating contentResponsible for activity across all social media channels: organic content, create targeted Ads, respond to supporters on Facebook, Twitter and Instagram.Gathering assets for paid and organic social media. Producing content for videos, storytelling, photos etc.Manage and create content for e-communications and e-marketing campaignsMonitor and analysis of online activity and campaignsWe are looking for a talented digital marketer who has a wide range of digital marketing campaigns experience, gained within a digital fundraising role, or looking to join a fundraising team. You will have proven experience of:Working across digital platforms; website, emails and social media.Experience of social media including Facebook, Twitter, Instagram, Hootsuite.Experience of e-mail software, such as MailChimpExperience of digital content design across digital platforms.Analytical skills and digital measurables to identify opportunitiesExperience of working with website CMS and or WordPressExperience and understanding of Google Analytics, SEO
Beneficiary Experience Officer We're looking for an experienced and driven individual to join the Experience team within Mass Engagement. Position: Beneficiary Experience Officer Location: Homebased, U.K nationwide Hours: 35 hours per week Salary: Circa £26,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live) Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 8 October 2021 Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application The Role You will support both the Experience and Growth and Acquisition teams to develop and deliver marketing approaches and journey communications primarily for beneficiaries and professional audiences. As a team, your aim is to ensure that beneficiaries are aware of the support they can access from the Association and to build meaningful connections with them for long-term engagement. Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost the charity's offer to people affected by stroke, using data and insight to reach out to them with the most relevant offer. About You You will have experience working in a marketing environment and have key strengths in the following areas: Grammatical skills, ideally with experience of copywriting and/or reviewing compelling copy Understanding the key principles of marketing, ideally using mail or digital media to reach audiences Project management, with a keen eye for detail Understanding excellent customer experience and customer journeys To fulfil the role, you must abode and have the right to work in the U.K. Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference number to the role when applying. About the Organisation When stroke strikes, part of your brain shuts down. And so does a part of you. That's because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Everyone deserves to live the best life they can after stroke. And it's a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke. People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help rebuild them and join the team. In 2019, the charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people's lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Beneficiary, Beneficiary Support Officer, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Officer, Insight Officer, Direct Marketing Officer, Marketing, Data and Marketing, Monitoring, Insight and Impact Officer, Communications, Marketing and Communications, Customer Experience Officer, Direct Marketing Officer, Marketing Executive, Communications Executive, Direct Marketing Executive, Stroke, Charity.
04/10/2021
Full time
Beneficiary Experience Officer We're looking for an experienced and driven individual to join the Experience team within Mass Engagement. Position: Beneficiary Experience Officer Location: Homebased, U.K nationwide Hours: 35 hours per week Salary: Circa £26,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live) Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 8 October 2021 Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application The Role You will support both the Experience and Growth and Acquisition teams to develop and deliver marketing approaches and journey communications primarily for beneficiaries and professional audiences. As a team, your aim is to ensure that beneficiaries are aware of the support they can access from the Association and to build meaningful connections with them for long-term engagement. Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost the charity's offer to people affected by stroke, using data and insight to reach out to them with the most relevant offer. About You You will have experience working in a marketing environment and have key strengths in the following areas: Grammatical skills, ideally with experience of copywriting and/or reviewing compelling copy Understanding the key principles of marketing, ideally using mail or digital media to reach audiences Project management, with a keen eye for detail Understanding excellent customer experience and customer journeys To fulfil the role, you must abode and have the right to work in the U.K. Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference number to the role when applying. About the Organisation When stroke strikes, part of your brain shuts down. And so does a part of you. That's because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Everyone deserves to live the best life they can after stroke. And it's a team effort to get there. The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives. The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke. People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities. Every five minutes, stroke destroys lives. Help rebuild them and join the team. In 2019, the charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people's lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you! You may also have experience in areas such as Beneficiary, Beneficiary Support Officer, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Officer, Insight Officer, Direct Marketing Officer, Marketing, Data and Marketing, Monitoring, Insight and Impact Officer, Communications, Marketing and Communications, Customer Experience Officer, Direct Marketing Officer, Marketing Executive, Communications Executive, Direct Marketing Executive, Stroke, Charity.
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
09/09/2016
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
09/09/2016
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
CVL
39 Egerton Ave, Swanley, Hextable, Kent BR8 7LG, UK
Interim Public Health Specialist
6 Month Contract
South Coast Location
£300 Per Day
I am looking for an interim Public Health Specialist to work with our client who is based on the South Coast. This is a contract opportunity and will be for 6 months.
The role sits within Public Health and will involve the following:
* Working with the Individual Funding Process
* Review of existing clinical guidelines & policies. Development of new policies, by leading the Clinical Effectiveness Committee and process.
* Fertility Services Commissioning
* Become the Lead Officer for local research and development
* Cross-border NHS treatment process
* Manage the response to Ombudsman and complaints related to the above
Ideally, we are looking for a candidate who can evidence the following:
* Strong influencing & negotiating skills
* Excellent skills for identifying and engaging with stakeholders
* Public Health experience / qualification (or professional experience that includes broad knowledge of the service)
* Professional degree and registration relevant to Public Health
* Ability to rapidly assimilate new knowledge in new clinical and commissioning areas
* Be able to effectively communicate complex information and concepts
Should you be the individual we are looking for and wish to apply. Please either submit your application immediately or contact Lewis Gould at People Source.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
09/09/2016
Interim Public Health Specialist
6 Month Contract
South Coast Location
£300 Per Day
I am looking for an interim Public Health Specialist to work with our client who is based on the South Coast. This is a contract opportunity and will be for 6 months.
The role sits within Public Health and will involve the following:
* Working with the Individual Funding Process
* Review of existing clinical guidelines & policies. Development of new policies, by leading the Clinical Effectiveness Committee and process.
* Fertility Services Commissioning
* Become the Lead Officer for local research and development
* Cross-border NHS treatment process
* Manage the response to Ombudsman and complaints related to the above
Ideally, we are looking for a candidate who can evidence the following:
* Strong influencing & negotiating skills
* Excellent skills for identifying and engaging with stakeholders
* Public Health experience / qualification (or professional experience that includes broad knowledge of the service)
* Professional degree and registration relevant to Public Health
* Ability to rapidly assimilate new knowledge in new clinical and commissioning areas
* Be able to effectively communicate complex information and concepts
Should you be the individual we are looking for and wish to apply. Please either submit your application immediately or contact Lewis Gould at People Source.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
