Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
09/12/2025
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
09/12/2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
Highly competitive salary of over 29k per annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full. Key Responsibilities: Customer & Service Coordination Ensure exceptional customer service standards are maintained throughout the order lifecycle. Provide timely and accurate updates to customers regarding order and delivery status. Proactively build and maintain strong customer relationships, understanding client needs and pain points. Respond efficiently to queries from both customers and internal teams, both via email and telephone Team Support & Collaboration Work closely with other coordinators and administrators to meet shared service goals. Support training and development of junior team members. Motivate the team and contribute to a positive, collaborative work environment. Order Management & Logistics Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries. Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows. Oversee the preparation and routing of order details to logistics providers. Monitor and track orders to ensure compliance with delivery commitments. Operations & Administration Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers). Maintain internal systems by inputting PO data and assisting with invoicing queries. Prepare regular reports and performance updates for senior management. Logistics & Third-Party Management Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements. Participate in the selection of logistics partners and monitor transport costs. Identify opportunities to reduce carriage costs and carbon footprint. Compliance & Quality Ensure full compliance with health and safety, quality, and environmental regulations. Conduct internal audits and support continuous improvement initiatives. Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor). Project & Process Improvement Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met. Work with cross-functional teams to review and enhance departmental procedures. Proactively suggest and implement process improvements across the business. Attend customer meetings to strengthen relationships and better understand service expectations. Skills & Experience Required: Proven experience in service delivery, logistics coordination, or order fulfilment. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritise under pressure. High attention to detail and a proactive, solution-focused approach. Competent in Microsoft Office and order management systems. Background in as an Account Manager / able to demonstrate experience in high-level customer solutions Previous experience managing third-party logistics partners is an advantage. Why Apply? Be part of a forward-thinking, customer-driven team. Seize an opportunity to work in a dynamic and growing sector- you'll never be bored! Collaborate across departments and play a central role in delivering exceptional service. Develop your logistics and operations expertise in a fast-paced environment. Make a tangible impact on process improvement and customer satisfaction. If you are interested, please click to apply today.
05/12/2025
Full time
Highly competitive salary of over 29k per annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full. Key Responsibilities: Customer & Service Coordination Ensure exceptional customer service standards are maintained throughout the order lifecycle. Provide timely and accurate updates to customers regarding order and delivery status. Proactively build and maintain strong customer relationships, understanding client needs and pain points. Respond efficiently to queries from both customers and internal teams, both via email and telephone Team Support & Collaboration Work closely with other coordinators and administrators to meet shared service goals. Support training and development of junior team members. Motivate the team and contribute to a positive, collaborative work environment. Order Management & Logistics Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries. Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows. Oversee the preparation and routing of order details to logistics providers. Monitor and track orders to ensure compliance with delivery commitments. Operations & Administration Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers). Maintain internal systems by inputting PO data and assisting with invoicing queries. Prepare regular reports and performance updates for senior management. Logistics & Third-Party Management Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements. Participate in the selection of logistics partners and monitor transport costs. Identify opportunities to reduce carriage costs and carbon footprint. Compliance & Quality Ensure full compliance with health and safety, quality, and environmental regulations. Conduct internal audits and support continuous improvement initiatives. Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor). Project & Process Improvement Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met. Work with cross-functional teams to review and enhance departmental procedures. Proactively suggest and implement process improvements across the business. Attend customer meetings to strengthen relationships and better understand service expectations. Skills & Experience Required: Proven experience in service delivery, logistics coordination, or order fulfilment. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritise under pressure. High attention to detail and a proactive, solution-focused approach. Competent in Microsoft Office and order management systems. Background in as an Account Manager / able to demonstrate experience in high-level customer solutions Previous experience managing third-party logistics partners is an advantage. Why Apply? Be part of a forward-thinking, customer-driven team. Seize an opportunity to work in a dynamic and growing sector- you'll never be bored! Collaborate across departments and play a central role in delivering exceptional service. Develop your logistics and operations expertise in a fast-paced environment. Make a tangible impact on process improvement and customer satisfaction. If you are interested, please click to apply today.
Business Central System Administrator Manchester Hybrid Salary up to 50k A leading end user in Manchester is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Manchester Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
05/12/2025
Full time
Business Central System Administrator Manchester Hybrid Salary up to 50k A leading end user in Manchester is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Manchester Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
Nigel Frank International
Newcastle Upon Tyne, Tyne And Wear
Business Central System Administrator Newcastle Hybrid Salary up to 50k A leading end user in Newcastle is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Newcastle Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
05/12/2025
Full time
Business Central System Administrator Newcastle Hybrid Salary up to 50k A leading end user in Newcastle is looking for a junior to mid level Business Central system administrator to support and develop their internal ERP environment. This is a hybrid role offering a strong mix of office collaboration and home working. Role Overview Provide day to day support for Business Central users across the business Manage system configuration permissions and data maintenance Assist with upgrades new features and process improvements Work with internal teams to understand issues and deliver efficient solutions Ensure system accuracy stability and best practice use What you will bring Solid hands on knowledge of Business Central A good understanding of finance or operational processes Strong communication skills with the ability to support non technical users A proactive detailed approach with a willingness to learn and grow What is on offer Salary up to 50k Hybrid working based in Newcastle Training support and development to progress your BC skills Exposure to projects upgrades and wider system improvements
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
04/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Alexander Mann Solutions - Contingency
Edinburgh, Midlothian
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. On behalf of Tesco IMS, AMS are now looking for a Systems Administrator for a 6 month contract based in the bank's Edinburgh office on a hybrid working model. Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do. We are seeking a Systems Administrator with strong expertise in Windows Server environments, Active Directory, and AWS cloud services. The ideal candidate will be capable of working independently, managing time effectively, and mentoring junior colleagues while ensuring the stability, security, and scalability of our IT infrastructure. Key Responsibilities: Windows Server Administration Manage and maintain Windows Server 2022 environments. Implement and troubleshoot DHCP, DNS, and network routing. Active Directory & Group Policy Design and manage AD Sites, Group Policy Objects, and AD security. Configure and maintain AD Certificate Services. Ensure compliance with organizational security policies. Cloud Infrastructure (AWS) Deploy and manage EC2 instances, security groups, EFS, S3, and load balancers. Optimize cloud resources for performance and cost efficiency. Automation & Scripting Develop and maintain PowerShell scripts to automate administrative tasks. Contribute to infrastructure-as-code practices where applicable. Skills and Qualifications: Strong knowledge of networks, routing, DHCP, DNS. Hands-on experience with Active Directory, Group Policy, AD security, and certificate services. Practical expertise in Windows Server 2022 administration. Demonstrated ability with PowerShell scripting. Familiarity with AWS Cloud services (EC2, security groups, EFS, S3, load balancers) Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
24/11/2025
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. On behalf of Tesco IMS, AMS are now looking for a Systems Administrator for a 6 month contract based in the bank's Edinburgh office on a hybrid working model. Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do. We are seeking a Systems Administrator with strong expertise in Windows Server environments, Active Directory, and AWS cloud services. The ideal candidate will be capable of working independently, managing time effectively, and mentoring junior colleagues while ensuring the stability, security, and scalability of our IT infrastructure. Key Responsibilities: Windows Server Administration Manage and maintain Windows Server 2022 environments. Implement and troubleshoot DHCP, DNS, and network routing. Active Directory & Group Policy Design and manage AD Sites, Group Policy Objects, and AD security. Configure and maintain AD Certificate Services. Ensure compliance with organizational security policies. Cloud Infrastructure (AWS) Deploy and manage EC2 instances, security groups, EFS, S3, and load balancers. Optimize cloud resources for performance and cost efficiency. Automation & Scripting Develop and maintain PowerShell scripts to automate administrative tasks. Contribute to infrastructure-as-code practices where applicable. Skills and Qualifications: Strong knowledge of networks, routing, DHCP, DNS. Hands-on experience with Active Directory, Group Policy, AD security, and certificate services. Practical expertise in Windows Server 2022 administration. Demonstrated ability with PowerShell scripting. Familiarity with AWS Cloud services (EC2, security groups, EFS, S3, load balancers) Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
We are looking for a ServiceDesk Analyst to work on site at one of our client s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Research, analyse, pilot and repair complex computer hardware and software problems Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies. Work is subject to general review and approvals of the supervisor(s). Always provide excellent customer service Knowledge, Skills & Experience: Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures Knowledgeable about current Microsoft Office Suites. Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools). Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting). Familiar with remote access technologies (VPN, dial-up, terminal services). Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above. Experience and skill administering enterprise Microsoft SCCM. Ideally degree educated with relevant certifications (MCP, CCNA, etc.) Proven analytical, troubleshooting and problem solving skills. Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
19/11/2025
Contractor
We are looking for a ServiceDesk Analyst to work on site at one of our client s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Research, analyse, pilot and repair complex computer hardware and software problems Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies. Work is subject to general review and approvals of the supervisor(s). Always provide excellent customer service Knowledge, Skills & Experience: Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures Knowledgeable about current Microsoft Office Suites. Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools). Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting). Familiar with remote access technologies (VPN, dial-up, terminal services). Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above. Experience and skill administering enterprise Microsoft SCCM. Ideally degree educated with relevant certifications (MCP, CCNA, etc.) Proven analytical, troubleshooting and problem solving skills. Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
03/10/2025
Full time
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB/Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
02/10/2025
Full time
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB/Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems?Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB / Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
02/10/2025
Full time
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems?Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB / Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
16/04/2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Ever wanted to get into Broadcast Media? This is a unique opportunity to join a pioneering and very well established tech leader in ad streaming. Its a role that will find you using all of your Linux knowledge to maintain and monitor highly available systems. Its also client facing as on-boarding new clients will be key to this role. If successful you'll be working with a fantastic, highly professional team, learning a bespoke platform, and have opportunities to research new technologies and have a real input into technical decisions - within this small team environment. Specific duties will include: Working with solution architects to implement the roll-out of SaaS products Troubleshooting live production issues using standard Linux tools and Scripting Hardware/software migration Customer site installation and support Skills & Requirements A good experience in working with Linux (preferable CentOS/RHEL flavours) Understanding of Shell Scripting or other Scripting languages such as PERL, Python, PHP Competence in IP, HTTP, and DNS. Enjoy working with large scale web applications Clear communication the ability to express concepts clearly and concisely by email or verbally If you don t tick all (technical) boxes but learn quickly, then please apply as there are training opportunities here. In return, you'll be working in modern office space (3 days a week initially) in a sector thats exciting and constantly evolving. The on call requirement is minimal, the opportunities to learn - massive - so to apply, and to find out more, please express your CV today.
05/11/2021
Full time
Ever wanted to get into Broadcast Media? This is a unique opportunity to join a pioneering and very well established tech leader in ad streaming. Its a role that will find you using all of your Linux knowledge to maintain and monitor highly available systems. Its also client facing as on-boarding new clients will be key to this role. If successful you'll be working with a fantastic, highly professional team, learning a bespoke platform, and have opportunities to research new technologies and have a real input into technical decisions - within this small team environment. Specific duties will include: Working with solution architects to implement the roll-out of SaaS products Troubleshooting live production issues using standard Linux tools and Scripting Hardware/software migration Customer site installation and support Skills & Requirements A good experience in working with Linux (preferable CentOS/RHEL flavours) Understanding of Shell Scripting or other Scripting languages such as PERL, Python, PHP Competence in IP, HTTP, and DNS. Enjoy working with large scale web applications Clear communication the ability to express concepts clearly and concisely by email or verbally If you don t tick all (technical) boxes but learn quickly, then please apply as there are training opportunities here. In return, you'll be working in modern office space (3 days a week initially) in a sector thats exciting and constantly evolving. The on call requirement is minimal, the opportunities to learn - massive - so to apply, and to find out more, please express your CV today.
Junior System Administrator Maidstone £22-25k VR/03056J Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home. Benefits: 25 days holiday (plus Bank Holidays) Private healthcare Death in service (4x salary) Essential experience required Qualification in ICT and/or relevant experience within an associated ICT role. Educated to A level/NVQ Level 3 standard or equivalent High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes). Experience with and/or knowledge of: Server and Network Administration Partner for Windows VOIP telephony systems ProntoForms Crystal Reports AGILE Project Methodology Desirable: Development skills in SQL VBA HTML and CSS JavaScript and jQuery Handlebars/JSON Python/IronPython Role Purpose Statement To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group. Key Accountabilities and Responsibilities Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity. Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes. Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare. Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff. Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff. Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards. Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice. Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required. Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required. Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures. Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing. Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development. Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required. Displays a high level of professionalism when dealing with staff and customers.
07/10/2021
Full time
Junior System Administrator Maidstone £22-25k VR/03056J Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home. Benefits: 25 days holiday (plus Bank Holidays) Private healthcare Death in service (4x salary) Essential experience required Qualification in ICT and/or relevant experience within an associated ICT role. Educated to A level/NVQ Level 3 standard or equivalent High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes). Experience with and/or knowledge of: Server and Network Administration Partner for Windows VOIP telephony systems ProntoForms Crystal Reports AGILE Project Methodology Desirable: Development skills in SQL VBA HTML and CSS JavaScript and jQuery Handlebars/JSON Python/IronPython Role Purpose Statement To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group. Key Accountabilities and Responsibilities Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity. Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes. Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare. Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff. Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff. Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards. Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice. Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required. Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required. Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures. Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing. Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development. Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required. Displays a high level of professionalism when dealing with staff and customers.
1st/2nd Line a Technical Support Analyst / Junior Systems Administrator - Windows Server, Office 365, Desktop, networks - Cheshire - to £30,000 and free parking!! One of the oldest and most successful organisations in Cheshire have a superb opportunity for a 1st / 2nd Line Support Analyst / Junior Systems Administrator to join their organisation based in Altrincham with skil...... click apply for full job details
01/10/2021
Full time
1st/2nd Line a Technical Support Analyst / Junior Systems Administrator - Windows Server, Office 365, Desktop, networks - Cheshire - to £30,000 and free parking!! One of the oldest and most successful organisations in Cheshire have a superb opportunity for a 1st / 2nd Line Support Analyst / Junior Systems Administrator to join their organisation based in Altrincham with skil...... click apply for full job details
Database Administrator - DBA - SAP B1 £30,000 - £50,000 + Benefits Maidenhead, Berkshire Phenomenal opportunity for any DBA - Database Administrator, Systems Analyst, IT Manager or Inspiring IT Manager, Systems Super User, Reporting Specialist or Systems Specialist that have worked with ERP or SAP Systems (ideally SAP B1) - We will love to hear from you! Investigo have been retained to search and select for a SAP Business One Reporting super user to join an exciting company based in Berkshire. This role will be to continually strive to improve our clients business intelligence output and create and manage ad-hoc SAP reports. To provide the management team with all relevant and timely information required to effectively run the UK operation. To prepare and be responsible for the generation of the annual budget and LE (Latest Estimates) reports of the company. Ensure that all parent company reporting is carried out in accordance with the agreed internally published guidelines. Key skills & responsibilities: SAP reporting experience Basic SQL Queries Creating and amending ad-hoc SAP reports Become the go-to person for SAP queries Microsoft Excel Experience (Must have) Good understanding of finances and accounting Completion of budget reports for head office Sell out analysis with reporting to account managers and planners Managing transfer pricing Manage packaging waste and "Weee" reporting Helping to organise marketing budgets Must be a great communicator, written and verbal ERP System experience SAP Business One (Nice to Have) Please apply for this role of send an updated cv to IT Manager, DBA, Database Administrator, SAP Business One, B1 IT Manager, DBA, Database Administrator, SAP Business One, B1 DBA - Data Analyst - Data - Database - Administrator - IT Professional - Junior - Mid level - Senior Retail - DBA - SQL - ERP - SAP - Systems - Reporting - Systems Analyst
15/09/2021
Full time
Database Administrator - DBA - SAP B1 £30,000 - £50,000 + Benefits Maidenhead, Berkshire Phenomenal opportunity for any DBA - Database Administrator, Systems Analyst, IT Manager or Inspiring IT Manager, Systems Super User, Reporting Specialist or Systems Specialist that have worked with ERP or SAP Systems (ideally SAP B1) - We will love to hear from you! Investigo have been retained to search and select for a SAP Business One Reporting super user to join an exciting company based in Berkshire. This role will be to continually strive to improve our clients business intelligence output and create and manage ad-hoc SAP reports. To provide the management team with all relevant and timely information required to effectively run the UK operation. To prepare and be responsible for the generation of the annual budget and LE (Latest Estimates) reports of the company. Ensure that all parent company reporting is carried out in accordance with the agreed internally published guidelines. Key skills & responsibilities: SAP reporting experience Basic SQL Queries Creating and amending ad-hoc SAP reports Become the go-to person for SAP queries Microsoft Excel Experience (Must have) Good understanding of finances and accounting Completion of budget reports for head office Sell out analysis with reporting to account managers and planners Managing transfer pricing Manage packaging waste and "Weee" reporting Helping to organise marketing budgets Must be a great communicator, written and verbal ERP System experience SAP Business One (Nice to Have) Please apply for this role of send an updated cv to IT Manager, DBA, Database Administrator, SAP Business One, B1 IT Manager, DBA, Database Administrator, SAP Business One, B1 DBA - Data Analyst - Data - Database - Administrator - IT Professional - Junior - Mid level - Senior Retail - DBA - SQL - ERP - SAP - Systems - Reporting - Systems Analyst
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
18/07/2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
19/06/2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Junior IT Helpdesk Administrator
Location: Northampton, Northamptonshire
Salary: Up to £14K DOE + Bonus
Job Type: Full Time, Permanent - 37 hours per week
If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering.
Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department.
If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you.
Key Details:
• To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers
• Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate
• Assisting with the daily maintenance of the company’s systems
• Monitor and ensure areas of the network are operating as expected
• Any ad-hoc duties as required
Key Requirements:
• Interest in IT with a willingness to learn and develop within the role
• Ideally you will hold an IT related degree or BTEC qualification
• Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings
• Excellent communication skills (written and verbal)
• Competent IT skills (Windows 7-10, Office Suite)
• Good problem solving and analysis skills
• Some experience in fixing/assisting with computer problems an advantage but not essential
• Experience with Server software and/or Linux desirable
Key Benefits:
• Competitive Salary with annual review
• Bonus Scheme
• Career development and on-going training
• 25 days holiday + bank holidays
• Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days
Please apply including a copy of your CV and a covering letter stating your current salary details. Successful
Applicants will be contacted within 2 weeks of receipt of application.
Thank you for your interest in Online Direct.
Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support
09/09/2016
Junior IT Helpdesk Administrator
Location: Northampton, Northamptonshire
Salary: Up to £14K DOE + Bonus
Job Type: Full Time, Permanent - 37 hours per week
If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering.
Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department.
If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you.
Key Details:
• To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers
• Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate
• Assisting with the daily maintenance of the company’s systems
• Monitor and ensure areas of the network are operating as expected
• Any ad-hoc duties as required
Key Requirements:
• Interest in IT with a willingness to learn and develop within the role
• Ideally you will hold an IT related degree or BTEC qualification
• Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings
• Excellent communication skills (written and verbal)
• Competent IT skills (Windows 7-10, Office Suite)
• Good problem solving and analysis skills
• Some experience in fixing/assisting with computer problems an advantage but not essential
• Experience with Server software and/or Linux desirable
Key Benefits:
• Competitive Salary with annual review
• Bonus Scheme
• Career development and on-going training
• 25 days holiday + bank holidays
• Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days
Please apply including a copy of your CV and a covering letter stating your current salary details. Successful
Applicants will be contacted within 2 weeks of receipt of application.
Thank you for your interest in Online Direct.
Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support
Junior IT Helpdesk Administrator
Location: Northampton, Northamptonshire
Salary: Up to £14K DOE + Bonus
Job Type: Full Time, Permanent - 37 hours per week
If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering.
Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department.
If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you.
Key Details:
• To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers
• Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate
• Assisting with the daily maintenance of the company’s systems
• Monitor and ensure areas of the network are operating as expected
• Any ad-hoc duties as required
Key Requirements:
• Interest in IT with a willingness to learn and develop within the role
• Ideally you will hold an IT related degree or BTEC qualification
• Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings
• Excellent communication skills (written and verbal)
• Competent IT skills (Windows 7-10, Office Suite)
• Good problem solving and analysis skills
• Some experience in fixing/assisting with computer problems an advantage but not essential
• Experience with Server software and/or Linux desirable
Key Benefits:
• Competitive Salary with annual review
• Bonus Scheme
• Career development and on-going training
• 25 days holiday + bank holidays
• Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days
Please apply including a copy of your CV and a covering letter stating your current salary details. Successful
Applicants will be contacted within 2 weeks of receipt of application.
Thank you for your interest in Online Direct.
Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support
09/09/2016
Junior IT Helpdesk Administrator
Location: Northampton, Northamptonshire
Salary: Up to £14K DOE + Bonus
Job Type: Full Time, Permanent - 37 hours per week
If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering.
Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department.
If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you.
Key Details:
• To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers
• Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate
• Assisting with the daily maintenance of the company’s systems
• Monitor and ensure areas of the network are operating as expected
• Any ad-hoc duties as required
Key Requirements:
• Interest in IT with a willingness to learn and develop within the role
• Ideally you will hold an IT related degree or BTEC qualification
• Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings
• Excellent communication skills (written and verbal)
• Competent IT skills (Windows 7-10, Office Suite)
• Good problem solving and analysis skills
• Some experience in fixing/assisting with computer problems an advantage but not essential
• Experience with Server software and/or Linux desirable
Key Benefits:
• Competitive Salary with annual review
• Bonus Scheme
• Career development and on-going training
• 25 days holiday + bank holidays
• Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days
Please apply including a copy of your CV and a covering letter stating your current salary details. Successful
Applicants will be contacted within 2 weeks of receipt of application.
Thank you for your interest in Online Direct.
Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support
