16 jobs found

Linux Systems Administrator - Intermediate - Financial/Banking Working in a busy and vibrant Financial/Banking environment, candidates will have a minimum of 2+ years Red Hat Linux systems Administration with some Scripting - Bash/Python - and ideally some SQL/Database knowledge. Job Overview You will be providing 1st, 2nd & 3rd line Linux technical support, troubleshooting, and maintenance for Linux-based systems and requires excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills. Responsibilities and Duties Monitor and support live trading platforms during operational hours. Participate in a support rota of early/late shifts supporting exchange hours 7am - 6.30pm to provide 1st and 2nd line support for IT infrastructure. Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary. Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients. Assist in the installation, configuration, and maintenance of Linux-based Servers and systems. Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date. Responsible for implementing out of hours changes. Assist with the on-boarding of new platforms and undertake final support signoff. Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc). Assist the Linux or DevOps team with projects as appropriate. Identify where we can improve processes and highlight where potential automation improvements can be made. Ensure that all policies, procedures, and documentation are kept up to date. Out-of-hour's work will be required on occasion, including ad-hoc datacentre visits. Required Skills/Experience 2+ years working in a Red Hat Linux environment troubleshooting Linux Servers and applications. RHCSA or similar is advantageous but not required. Solid understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.) Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency. Experience with virtualisation technologies (eg VMware) Knowledge and experience of application delivery technologies such as TCP/IP, LAN networking (DNS, HTTP(S), Web Sockets, SFTP). Prior experience using a ticketing system within a helpdesk environment. Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds. Experience with Version Control System (git) desirable. Scripting on Linux systems bash/python desirable. Cloud experience a bonus. SQL database experience a bonus. Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.

IT Professionals Multiple Opportunities Location: Peterborough Salary: £30k + DoE Type: Full-Time, Permanent & Contract Roles Interaction Recruitment are working with a range of forward-thinking businesses who are expanding their technical teams and looking for talented IT Professionals to support ongoing growth and transformation. We have multiple vacancies across various levels, from entry-level support roles through to senior technical specialists. Roles Available: We are seeking skilled individuals across a variety of IT disciplines, including (but not limited to): 1st, 2nd & 3rd Line Support IT Service Desk & Helpdesk Infrastructure & Network Engineers Systems Administrators Cloud & DevOps Engineers Software Developers IT Project Support & Technical Coordinators Key Responsibilities (depending on role): Provide high-quality technical support to internal and external users Maintain and develop IT systems, networks, and applications Troubleshoot hardware, software, and connectivity issues Contribute to ongoing IT projects, upgrades, and system improvements Monitor system performance and ensure high levels of uptime Work collaboratively with cross-functional teams Document processes, incidents, and technical changes About You: Experience within an IT role (professional or academic) Strong troubleshooting, analytical, and problem-solving skills Knowledge of common technologies such as Windows, Office 365, Active Directory, Networking, Cloud Platforms, etc. Excellent communication and customer service skills Ability to work well under pressure and manage priorities Relevant certifications (CompTIA, Microsoft, Cisco, AWS, etc.) are advantageous but not essential If you re passionate about IT and ready for your next challenge, Interaction Recruitment would love to hear from you. Whether you're just starting your career or looking to move into a senior technical position, we can help you find the right fit. Contact (url removed) if you feel you have a strong IT skillset and are looking for a next step.

The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123

This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator

Are you an experienced IT Technician looking to take on an exciting new challenge? If so IrvinGQ now have a fantastic opportunity available for an IT Technician to join our team. The role will be based in Llangeinor, but you will be responsible for a number of sites. In return for your hard work as our IT Technician, you can expect to receive a Competitive salary. Benefits include a competitive pension as well as working a 4-day week, Monday to Thursday. Who are we looking for? The ideal IT Technician will have an in-depth knowledge of Windows desktop operating systems and Microsoft Office applications. You will have experience of using a helpdesk ticketing system, providing 1st line technical support within a business. The successful IT Technician will have good analytical and problem solving skills as well as excellent end user service skills. You will also have a good understanding of: - LAN/WAN architecture including TCP/IP, DNS, DHCP, WINS, Wireless - Firewalls, VPN, Switches, Routers. (Cisco, HP Aruba networks). - Microsoft Server 2016/2008/2003 and Active Directory. - Microsoft Exchange server 2016. - VOIP. What will I be doing? Reporting to the IT Manager, the IT Technician will be responsible for the day to day support of the IT systems, networks and supporting software. Responsibilities include: - First line of contact and support to end users via telephone, email and face-to-face; - Raising and updating user support issues; - Providing desktop / server based support; - Where appropriate provide basic training and advice of software use after installation - Troubleshooting and isolation as well as performing Systems Administrator duties within a Windows Active Directory environment including: Group policies, User accounts, Mailboxes and Permissions - Performing diagnostics of common network problems About IrvinGQ IrvinGQ is a market-leading £45million global business, employing nearly 350 people in the UK and France. We preserve the internationally established brand names of Irvin & GQ Parachutes and maintain the proud traditions of these predecessors in continuing to supply products of quality and reliability for nearly 100 years. If you are looking for your next challenge as our IT Technician, then we want to hear from you, please click APPLY! The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website

Are you an experienced IT Support Administrator or an IT Graduate? Are you an excellent communicator? Are you seeking a new challenge? I am looking for an IT Support Administrator to join a leading company based just outside of Shepton Mallet on a full-time, permanent basis. The mission of this role is to support the team through general administration tasks, issue management and resolution and technical duties across ABAH UK systems. Developing your skills and gaining experience through exposure to the IT systems and processes. Assisting the IT Support Manager with the security, integrity, compliance and usability of all ABAH UK systems. Main responsibilities include: * Provide 1st line telephone and email support and fault diagnosis to customers * Manage support calls with the IT SiteHelpDesk system where necessary * Take instruction from the IT Support Manager for allocated tasks and projects and complete as agreed. * Provide 1st and 2nd line support for ABAH UK systems * Provide on call duties as part of a rota * Maintain various databases/spreadsheets and produce reports as directed by IT Management * Maintain IT Procedures with team * Maintain IT stocks and stock orders and create new customer stock files * Process e-purchase orders where appropriate * Telephone system administration and support * PC build and support; includes application installs * Manage server backup administration tasks including tape and log checks * Hardware and peripheral support * Order processing support * Web systems set-up, implementation and support * Complete IT checklist tasks daily and periodically The successful candidate will be an IT Graduate (or equivalent through training and experience) with at least 1-year experience working in a similar IT environment. You will have a working knowledge of: * Helpdesk ticketing systems * Active directory * Microsoft windows 7 to 10 * Microsoft Office 2010 to 2016 * Office 365 * Telecommunications – phone systems, mobiles * Unified communications * Basic networking * Peripheral systems support * Work to al compliance and security standards You will be able to prioritise, have good problem resolution skills, work in a structured and analytical manner and have the ability to communicate technical issues to a non-technical audience. There may be occasions where you will be required to work at other ABAH UK sites. 40 hour week working Monday-Friday 9am-6pm Salary up to £19,600 Contact Louise on (Apply online only) or email your CV to Louise The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 7 working days, unfortunately on this occasion your application has not been successful

Are you an experienced IT Support Administrator or an IT Graduate? Are you an excellent communicator? Are you seeking a new challenge? I am looking for an IT Support Administrator to join a leading company based just outside of Shepton Mallet on a full-time, permanent basis. The mission of this role is to support the team through general administration tasks, issue management and resolution and technical duties across ABAH UK systems. Developing your skills and gaining experience through exposure to the IT systems and processes. Assisting the IT Support Manager with the security, integrity, compliance and usability of all ABAH UK systems. Main responsibilities include: * Provide 1st line telephone and email support and fault diagnosis to customers * Manage support calls with the IT SiteHelpDesk system where necessary * Take instruction from the IT Support Manager for allocated tasks and projects and complete as agreed. * Provide 1st and 2nd line support for ABAH UK systems * Provide on call duties as part of a rota * Maintain various databases/spreadsheets and produce reports as directed by IT Management * Maintain IT Procedures with team * Maintain IT stocks and stock orders and create new customer stock files * Process e-purchase orders where appropriate * Telephone system administration and support * PC build and support; includes application installs * Manage server backup administration tasks including tape and log checks * Hardware and peripheral support * Order processing support * Web systems set-up, implementation and support * Complete IT checklist tasks daily and periodically The successful candidate will be an IT Graduate (or equivalent through training and experience) with at least 1-year experience working in a similar IT environment. You will have a working knowledge of: * Helpdesk ticketing systems * Active directory * Microsoft windows 7 to 10 * Microsoft Office 2010 to 2016 * Office 365 * Telecommunications – phone systems, mobiles * Unified communications * Basic networking * Peripheral systems support * Work to al compliance and security standards You will be able to prioritise, have good problem resolution skills, work in a structured and analytical manner and have the ability to communicate technical issues to a non-technical audience. There may be occasions where you will be required to work at other ABAH UK sites. 40 hour week working Monday-Friday 9am-6pm Salary up to £19,600 Contact Louise on (Apply online only) or email your CV to Louise The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 7 working days, unfortunately on this occasion your application has not been successful

We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol.   Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota. Cloud Direct We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365.  Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business.  Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…"  With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions.  We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities  Resolve or support the resolution of complex or escalated customer technical issues; Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets; Provide high quality case notes and communication records with customers throughout the life of the case; Prioritise case workload and manage working time effectively; Follow ITIL and ISO agreed practices and processes; Support Service Delivery with technical expertise as required; Highlight security risks and issue trends with Team Leader; Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts. Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified; Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth); Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems; Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available; Additional responsibilties  Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now Provide helpdesk support to staff both local & remote users Database Maintenance Installing, moving and setting up user’s PC workstations Conducting routine PC maintenance Carrying out audits of IT equipment Configure hardware for staff Work on IT projects as directed To accurately record, update and document requests using the IT service desk system. To resolve incidents and upgrade different types of software and hardware Investigating, diagnosing and solving computer software and hardware faults Talking to clients and computer users to determine the nature of any problems they encounter To resolve incidents with printers, copiers and scanners Managing stocks of equipment, consumables and other supplies. Maintaining records of software licences Setting up accounts for staff, ensuring that they know how to log in Updating Asset Register as and when needed Remove leavers from distribution emails Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Obtaining replacement or specialist components, fixtures or fittings Solving password problems Experience and skills required Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role Microsoft desktop operating systems and applications Strong Local & Wide Area networking skills including configuration of switches & routers Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user Mobile devices including iPhone/Android Desirable MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician What do we offer you? Pension contribution Health care cash plan Life Assurance/Critical Illness/Income Protection Birthday lunches Fun Fund Many more...

Junior IT Helpdesk Administrator Location: Northampton, Northamptonshire Salary: Up to £14K DOE + Bonus Job Type: Full Time, Permanent - 37 hours per week If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering. Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department. If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you. Key Details: • To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers • Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate • Assisting with the daily maintenance of the company’s systems • Monitor and ensure areas of the network are operating as expected • Any ad-hoc duties as required Key Requirements: • Interest in IT with a willingness to learn and develop within the role • Ideally you will hold an IT related degree or BTEC qualification • Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings • Excellent communication skills (written and verbal) • Competent IT skills (Windows 7-10, Office Suite) • Good problem solving and analysis skills • Some experience in fixing/assisting with computer problems an advantage but not essential • Experience with Server software and/or Linux desirable Key Benefits: • Competitive Salary with annual review • Bonus Scheme • Career development and on-going training • 25 days holiday + bank holidays • Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days Please apply including a copy of your CV and a covering letter stating your current salary details. Successful Applicants will be contacted within 2 weeks of receipt of application. Thank you for your interest in Online Direct. Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support

Junior IT Helpdesk Administrator Location: Northampton, Northamptonshire Salary: Up to £14K DOE + Bonus Job Type: Full Time, Permanent - 37 hours per week If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering. Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department. If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you. Key Details: • To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers • Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate • Assisting with the daily maintenance of the company’s systems • Monitor and ensure areas of the network are operating as expected • Any ad-hoc duties as required Key Requirements: • Interest in IT with a willingness to learn and develop within the role • Ideally you will hold an IT related degree or BTEC qualification • Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings • Excellent communication skills (written and verbal) • Competent IT skills (Windows 7-10, Office Suite) • Good problem solving and analysis skills • Some experience in fixing/assisting with computer problems an advantage but not essential • Experience with Server software and/or Linux desirable Key Benefits: • Competitive Salary with annual review • Bonus Scheme • Career development and on-going training • 25 days holiday + bank holidays • Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days Please apply including a copy of your CV and a covering letter stating your current salary details. Successful Applicants will be contacted within 2 weeks of receipt of application. Thank you for your interest in Online Direct. Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm

Junior IT Helpdesk Administrator Location: Northampton, Northamptonshire Salary: Up to £14K DOE + Bonus Job Type: Full Time, Permanent - 37 hours per week If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering. Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department. If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you. Key Details: • To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers • Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate • Assisting with the daily maintenance of the company’s systems • Monitor and ensure areas of the network are operating as expected • Any ad-hoc duties as required Key Requirements: • Interest in IT with a willingness to learn and develop within the role • Ideally you will hold an IT related degree or BTEC qualification • Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings • Excellent communication skills (written and verbal) • Competent IT skills (Windows 7-10, Office Suite) • Good problem solving and analysis skills • Some experience in fixing/assisting with computer problems an advantage but not essential • Experience with Server software and/or Linux desirable Key Benefits: • Competitive Salary with annual review • Bonus Scheme • Career development and on-going training • 25 days holiday + bank holidays • Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days Please apply including a copy of your CV and a covering letter stating your current salary details. Successful Applicants will be contacted within 2 weeks of receipt of application. Thank you for your interest in Online Direct. Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support

Junior IT Helpdesk Administrator Location: Northampton, Northamptonshire Salary: Up to £14K DOE + Bonus Job Type: Full Time, Permanent - 37 hours per week If you are an enthusiastic and hardworking graduate or college leaver looking to kick start your career in an IT environment where you will be exposed to a wide range of systems and technologies, please take a look at our offering. Online Direct is the UK`s leading intermediary for B2B energy sales, and our staff and innovation have enabled us to successfully grow our business over the last 20 years. A great opportunity has come up in our fast paced and rapidly growing IT department. If you have an interest in computers, build your own machines or help out family and friends with computer issues, this role is for you. Key Details: • To answer incoming helpdesk calls and provide a professional and knowledgeable approach to both internal staff and external customers • Administer the helpdesk system(s) – to log, monitor, action and escalate issues as appropriate • Assisting with the daily maintenance of the company’s systems • Monitor and ensure areas of the network are operating as expected • Any ad-hoc duties as required Key Requirements: • Interest in IT with a willingness to learn and develop within the role • Ideally you will hold an IT related degree or BTEC qualification • Flexibility to work between the hours of 08.00-18.30 on weekdays, and on occasions weekends/evenings • Excellent communication skills (written and verbal) • Competent IT skills (Windows 7-10, Office Suite) • Good problem solving and analysis skills • Some experience in fixing/assisting with computer problems an advantage but not essential • Experience with Server software and/or Linux desirable Key Benefits: • Competitive Salary with annual review • Bonus Scheme • Career development and on-going training • 25 days holiday + bank holidays • Company Pension (effective mid 2016) / Childcare Vouchers / Free Parking / Employee Reward Schemes/Team Incentive Days Please apply including a copy of your CV and a covering letter stating your current salary details. Successful Applicants will be contacted within 2 weeks of receipt of application. Thank you for your interest in Online Direct. Keywords: IT Graduate, Helpdesk Administrator, IT Helpdesk, IT Helpdesk Administrator, 1st Line Support, Helpdesk, desktop support, Technical support

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm

IT Support Analyst We require an IT Support Analyst in the IT department of a fast paced, demanding and successful manufacturing business in Leicester. The successful candidate will be able to demonstrate at least 5 years’ experience in an IT Support / Helpdesk position. The IT Support Analyst will be required to provide user support on the systems that are used to run the business; these systems are predominately deployed on VMware / Citrix and Windows architecture, therefore knowledge of these technologies is important to the role. Knowledge of business processes used in a manufacturing environment is highly advantageous. Purpose of Job: • Act as 1st and 2nd line telephone / email support for helpdesk issues. • Problem-solve a wide range of IT problems. • Escalate unresolved helpdesk calls to the appropriate parties. • Assist in the housekeeping and preventative maintenance of IT systems. • Assist the Systems Administrator in the deployment of hardware, software and security policies. • Update and maintain change management records as per company policy. • Perform a range of operational IT duties, including server checks, backup maintenance Knowledge, skills, attitude, physical capability and experience required: Qualifications: - • 5 GCSE’s between grades A to C including Maths and English. • MTCS on a Windows 7 subject • ITIL Foundation Level Certification in Service Management (preferred) Key Skills: • Excellent general IT skills. Exposure to Windows 7 and 8 / Windows Server / Symantec Endpoint Protection / Citrix Xenapp / VMWare / SQL Server/ Appassure and Linux • An understanding of computer hardware and networks. • A confident Telephone manner • Trustworthy and of high Integrity. • Self Motivated and organised • Great Interpersonal skills • Compliant and methodical with processes. Desirable; Knowledge of business processes and systems used in a manufacturing environment (ERP Systems, CNC Systems) is advantageous. Personal Qualities: - • Enthusiastic & innovative,” Can Do” attitude. • Good written and oral communication skills. • Be a team-player within a small local team, and much larger corporate organisation. • Able to work within a demanding environment where continuous improvement is the norm