5 jobs found

About the role: Magdalen College School is a prestigious independent day school located in Oxford, England. We are seeking an IT Technician Apprentice to join our dynamic IT team and support the smooth running of IT operations for both staff and pupils. The ideal candidate will play a key role in maintaining and supporting the end-user computing environment, including school computers, portable devices, printers, and audio-visual provision. This role offers a great opportunity to gain hands-on experience while contributing to the IT infrastructure of a busy school environment. You will provide first-line technical support and troubleshooting for staff and students, ensuring a seamless IT experience. You will work closely with the IT department and assist with AV support when required, especially during school events. Your responsibilities will include maintaining IT hardware, installing software, managing user computing devices, and ensuring that all systems run smoothly. The successful candidate will demonstrate enthusiasm for IT and a desire to develop their career in this field. You will be a proactive team player with a keen eye for detail and a strong desire to deliver excellent service. Responsibilities: End-user support: Provide frontline technical support and troubleshooting for staff and students, primarily via the IT helpdesk system. Software deployment & maintenance: Deploy and maintain software on school PCs, ensuring systems are up-to-date and optimized. Hardware management: Ensure the availability and proper functioning of key hardware devices such as PCs, monitors, printers, and audio-visual equipment. AV support: Assist the AV Technician as needed with maintaining and supporting audio-visual equipment for school events and activities. General IT support: Monitor and process IT helpdesk requests, respond to user queries, and provide 1-1 instructions on standard school software packages. Project support: Assist with or take responsibility for IT projects as directed by the Director of IT or other senior team members. Other duties: Undertake any other duties as necessary to ensure the IT department operates effectively. Essential skills: Experience working with Microsoft products in a school or enterprise-level environment. Strong interpersonal skills with the ability to work well in a small, active team. Basic understanding of scripting techniques for computer monitoring and configuration. Willingness to work outside regular hours when required (some evening and weekend work may be necessary). Strong desire to develop your career within IT. Additionally, the following experience would be beneficial: Experience in an educational environment. Familiarity with the IT requirements of an independent school. Web development or programming skills. Knowledge of supporting Apple devices. Experience administering Microsoft 365. A Microsoft IT professional certification (e.g., MCSE, MCSA) or equivalent knowledge of systems like Active Directory, Exchange, or TCP/IP networking. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 8:15am - 5pm, Monday to Friday with an hour for lunch, free lunch provided on site. Why join us? Career development: We are committed to supporting your professional growth and will provide you with opportunities to advance your career within the IT sector. Team environment: Work in a small, friendly, and collaborative IT team that values each team member's contribution. Varied role: You'll gain valuable experience across a wide range of IT systems and support services within a dynamic educational setting. Free lunch provided If you're passionate about IT and eager to learn and develop in a supportive environment, we'd love to hear from you! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Event Technician to be a key part of our London team, representing proAV and working onsite at Global Investment Company. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Track and manage all AV Event requests via client booking portal Direct & manage all onsite events within large Presentation & Event spaces Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP s video meetings Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required Devise, document, maintain and implement operating procedures for key event spaces Mentor AV Technicians to cover / support events as required Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement Work with vendors for AV rental and staging of events (as required) Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required Locate faults or problems and provide solutions on a second / third line basis Ability to provide systems work around in the event of failures Ensure fault tickets are logged via client ticketing portal and resolved within SLA. Support / manage software / firmware updates once instructed / change control Ensure all equipment faults and requests are reported via onsite procedures Manage equipment repairs within key event spaces in collaboration with technical manager and implement critical spares as required Studio: Setup, testing, operation, and break down of Studio equipment; (e.g. cameras, audio and vision mixing equipment, microphones, studio lighting. Provide advice and support on an individual basis to users at all levels of seniority on studio equipment, connectivity and applications where appropriate Support and consider the longer term strategic plans for the studio and how it supports the business internally and externally Act and advise as a production consultant for any key larger events such as company results or externally beneficial events Work closely with client teams / primary stakeholders to support all filming and editing requests. Support and advise on the successful creation and delivery of any filming sessions whether internal, external, recorded or live. Edit, upload and deliver content in a variety of ways including onto the company content management system and externally using approved mechanisms as appropriate Effectively manage the studio time (using specific software?)to ensure all filming and editing requests can be handled and delivered in a timely fashion. Troubleshoot studio related technology issues (inc cameras, control systems, lighting, audio and screens) to complete resolution when issues occur Experience and Qualifications: Ideally experienced and qualified in some or most of the following: Axis CTS, QSYS Level 1 Designer, Cisco, Samsung, Shure Level 1 institute, Yamaha, Dante, QSYS Level 1 Designer, Shure Level 1 institute, Lightware MX2M, Extron About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA s and KPI s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Field service engineering work as required Onsite Service Engineering covering client sites as required Travelling to Client sites (including European travel if required) Site and event coordination and support Preventative Maintenance calls as required Rotation of client sites as required Site surveys Small works installations, including handover to Client Working any rotational shift basis as required Administration necessary to support engineering role Desirable skills: Technically proficient in AV / VC / UC technologies Able to manage Client communications and escalations Calm under pressure Ability to take responsibility Ability to multi task and prioritise Excellent communicator on both telephone and email Meticulous attention to detail Organised Flexible approach About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

This role is an exciting opportunity for an applicant who is happy to work a shift pattern 7am to 7pm based in Central London with a fast paced company. Ideal skills would include 1st line technical support experience. JOB TITLE: RMC Technician - Liverpool Street London WORKING HOURS: 40 hours per week, Monday-Friday (7am-7pm shift pattern) DUTIES AND RESPONSIBILITIES The RMC Technician’s prime function is to provide remote as well as hands-on technical support across all meeting rooms, boardrooms, event spaces and the TV studio on the London Campus. The position involves a high degree of exposure, working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services. ROLE & RESPONSIBILITIES All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. His responsibilities include, but are not limited to: Remote Asset Management  To seamlessly monitor and provide technical assistance and support for incoming queries and issues to meeting, boardroom and video conferencing room users with the use of Crestron Fusion Remote Asset Management system.  To be the point of contact for first line of troubleshooting  To be able to explain complex information in simple, clear terms to a non-AV personnel.  To be able to assess each customer’s AV knowledge levels and respond as well as being able to deal with difficult customers / callers.  To ensure that the issue has been properly escalated to the technical team if it can’t be remotely resolved  Collect feedback from users about room usage.  Run reports to determine malfunctions that continue to occur.  Ensure that all occurring faults and malfunctions have been properly catalogued and escalated  Perform regular health checks for AV systems connected to database  Remotely connect Video and Audio conferences  Understand the signal flow and ensure that the digital signage system is in full operation within the area of operation.  Perform regular software updates in all the necessary equipment. General AV Support  Ensure all multi-media / presentation rooms are maintained in good working order.  Overseeing and providing first-line support to digital signage distribution platform.  Cross-Communication between UBS teams (AV onsite support, bridging, video bookings, etc.) to enable efficient and on-time video conference connections  AV equipment setup and support.  Presentation / multi-media meeting room support, including duration support.  Assist with support for multi-media broadcasting.  Quick response to emergency / ad-hoc requests TV Studio and Broadcasts  Assisting client with technical setup for live broadcasts in the dedicated broadcast studio Have you knowledge of InfoComms CTS/Christie Spyder/Q-Sys Sound Structure/Creston 101/Toolbox/MS Office Visio