IT Project Manager Newport/Hybrid Circa 70,000 CPS Group are working with a leading organisation in a complex and highly regulated environment that is looking to appoint an experienced IT Project Manager to join its Cyber Security Programme. This is a key role responsible for managing and delivering a range of technology, change and cyber security projects as part of a significant multi-year programme. You'll take ownership of projects from initial definition through to successful delivery, ensuring they are delivered on time, within scope and budget. You'll work closely with senior stakeholders, business sponsors, IT teams and third-party suppliers, managing multiple requirements and priorities while ensuring strong governance and project reporting throughout. Key responsibilities include: Leading and delivering IT, technology and cyber security projects end-to-end Developing project plans, timelines, milestones and deliverables Managing project risks, issues, dependencies and budgets Working with and influencing stakeholders at all levels Managing third-party suppliers and vendor relationships Matrix-managing resources across the organisation Ensuring appropriate governance and reporting throughout the project lifecycle Developing project adoption and change management plans Supporting training, transition and handover into BAU Managing projects across a range of contractual and commercial environments We're looking for an experienced Project Manager who can demonstrate: Strong experience delivering complex IT projects from initiation through to completion Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Experience managing multiple complex projects simultaneously Strong commercial, contractual and supplier management experience Experience working within or alongside Cyber Security / Cyber Resilience environments Experience working in a largely outsourced environment would be beneficial Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification Relevant practitioner-level project management qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would be highly desirable Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
24/08/2026
Full time
IT Project Manager Newport/Hybrid Circa 70,000 CPS Group are working with a leading organisation in a complex and highly regulated environment that is looking to appoint an experienced IT Project Manager to join its Cyber Security Programme. This is a key role responsible for managing and delivering a range of technology, change and cyber security projects as part of a significant multi-year programme. You'll take ownership of projects from initial definition through to successful delivery, ensuring they are delivered on time, within scope and budget. You'll work closely with senior stakeholders, business sponsors, IT teams and third-party suppliers, managing multiple requirements and priorities while ensuring strong governance and project reporting throughout. Key responsibilities include: Leading and delivering IT, technology and cyber security projects end-to-end Developing project plans, timelines, milestones and deliverables Managing project risks, issues, dependencies and budgets Working with and influencing stakeholders at all levels Managing third-party suppliers and vendor relationships Matrix-managing resources across the organisation Ensuring appropriate governance and reporting throughout the project lifecycle Developing project adoption and change management plans Supporting training, transition and handover into BAU Managing projects across a range of contractual and commercial environments We're looking for an experienced Project Manager who can demonstrate: Strong experience delivering complex IT projects from initiation through to completion Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Experience managing multiple complex projects simultaneously Strong commercial, contractual and supplier management experience Experience working within or alongside Cyber Security / Cyber Resilience environments Experience working in a largely outsourced environment would be beneficial Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification Relevant practitioner-level project management qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would be highly desirable Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Isr Recruitment Limited
Eaglescliffe, County Durham
The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally. You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register. Strong practical knowledge of Information Security Management Systems (ISMS). Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits. Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials / Cyber Essentials Plus. Experience working with NIST security frameworks. Knowledge of CAF / Cyber Assessment Framework and its application to organisational security. Understanding of NIS2, GDPR and the Data Protection Act. Strong understanding of cyber security risk, governance, controls and remediation. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP / CISM / CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans, ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers, ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002. Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS). Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus. Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside / County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
24/08/2026
Full time
The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally. You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register. Strong practical knowledge of Information Security Management Systems (ISMS). Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits. Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials / Cyber Essentials Plus. Experience working with NIST security frameworks. Knowledge of CAF / Cyber Assessment Framework and its application to organisational security. Understanding of NIS2, GDPR and the Data Protection Act. Strong understanding of cyber security risk, governance, controls and remediation. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP / CISM / CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans, ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers, ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002. Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS). Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus. Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside / County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
Project Manager (ESG Regulatory Disclosure) Contract Inside IR35 Competitive Day Rate Location: London Working Pattern: Hybrid (2-3 days per week in the office) Contract Length: Through to 31st March 2027 Rate: Competitive Day Rate (Inside IR35) The Opportunity A leading international financial services organisation is seeking an experienced Project Manager to lead the delivery of a significant ESG Regulatory Disclosure programme across the EMEA region. This is an excellent opportunity for a project management professional with a strong background in financial services and regulatory change who is passionate about sustainability and ESG initiatives. You will play a key role in driving complex strategic change programmes, ensuring regulatory compliance, and supporting the organisation's sustainability ambitions. Key Responsibilities Lead the end-to-end delivery of a major ESG Regulatory Disclosure programme. Coordinate multiple project workstreams across EMEA, ensuring effective management of dependencies, milestones and deliverables. Manage project governance, reporting, risks, issues and budgets throughout the project lifecycle. Engage with senior stakeholders, including executive sponsors and steering committees. Drive the production of key project artefacts, including business cases, project roadmaps, testing plans and implementation strategies. Ensure robust documentation and governance processes are maintained to meet regulatory expectations and scrutiny. Work collaboratively across business, risk, compliance, operations and sustainability functions to deliver strategic objectives. Required Experience Minimum 5 years' Project Management experience within financial services. Proven track record of delivering complex regulatory change or transformation programmes. Strong understanding of project governance, budgeting, risk and stakeholder management. Experience managing cross-functional teams and influencing stakeholders at senior levels. Excellent communication, leadership and organisational skills. Degree educated and ideally PMP, APM or equivalent Project Management certification holder. Desirable Experience ESG, Sustainability or Climate Change programme experience. Exposure to regulatory frameworks including ESG reporting, sustainability disclosure requirements or related regulatory initiatives. Relevant ESG or sustainability qualifications. What's on Offer? Long-term contract running through to 31st March 2027 Competitive day rate High-profile regulatory and sustainability programme Opportunity to influence strategic ESG initiatives across an international organisation Hybrid working from a prestigious London City location If you're an experienced Project Manager with a strong financial services background and an interest in sustainability-led transformation, we'd love to hear from you.
24/08/2026
Contractor
Project Manager (ESG Regulatory Disclosure) Contract Inside IR35 Competitive Day Rate Location: London Working Pattern: Hybrid (2-3 days per week in the office) Contract Length: Through to 31st March 2027 Rate: Competitive Day Rate (Inside IR35) The Opportunity A leading international financial services organisation is seeking an experienced Project Manager to lead the delivery of a significant ESG Regulatory Disclosure programme across the EMEA region. This is an excellent opportunity for a project management professional with a strong background in financial services and regulatory change who is passionate about sustainability and ESG initiatives. You will play a key role in driving complex strategic change programmes, ensuring regulatory compliance, and supporting the organisation's sustainability ambitions. Key Responsibilities Lead the end-to-end delivery of a major ESG Regulatory Disclosure programme. Coordinate multiple project workstreams across EMEA, ensuring effective management of dependencies, milestones and deliverables. Manage project governance, reporting, risks, issues and budgets throughout the project lifecycle. Engage with senior stakeholders, including executive sponsors and steering committees. Drive the production of key project artefacts, including business cases, project roadmaps, testing plans and implementation strategies. Ensure robust documentation and governance processes are maintained to meet regulatory expectations and scrutiny. Work collaboratively across business, risk, compliance, operations and sustainability functions to deliver strategic objectives. Required Experience Minimum 5 years' Project Management experience within financial services. Proven track record of delivering complex regulatory change or transformation programmes. Strong understanding of project governance, budgeting, risk and stakeholder management. Experience managing cross-functional teams and influencing stakeholders at senior levels. Excellent communication, leadership and organisational skills. Degree educated and ideally PMP, APM or equivalent Project Management certification holder. Desirable Experience ESG, Sustainability or Climate Change programme experience. Exposure to regulatory frameworks including ESG reporting, sustainability disclosure requirements or related regulatory initiatives. Relevant ESG or sustainability qualifications. What's on Offer? Long-term contract running through to 31st March 2027 Competitive day rate High-profile regulatory and sustainability programme Opportunity to influence strategic ESG initiatives across an international organisation Hybrid working from a prestigious London City location If you're an experienced Project Manager with a strong financial services background and an interest in sustainability-led transformation, we'd love to hear from you.
ISR Recruitment Ltd
Stockton-on-tees, County Durham
ICT Cyber & Information Security Manager Hybrid-Working (Stockton-on-Tees + Remote Working) £70,000 to £75,000 per year Annual bonus (c10%) and an excellent benefits package The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally . You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Proven experience working as an Information Security Manager, Cyber Security Manager, Information Assurance Manager or equivalent . Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register . Demonstrable experience developing and reporting Information Security metrics and KPIs . Experience leading or coordinating offensive security activities , vulnerability assessments and penetration testing programmes. Strong practical knowledge of Information Security Management Systems (ISMS) . Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits . Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials/Cyber Essentials Plus . Experience working with NIST security frameworks. Knowledge of CAF/Cyber Assessment Framework and its application to organisational security. Understanding of NIS2 , GDPR and the Data Protection Act. Experience developing and testing incident response and business continuity plans . Strong understanding of cyber security risk, governance, controls and remediation. Excellent stakeholder management and communication skills. Ability to work across technical and non-technical teams and translate security requirements into practical business outcomes. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP CISM CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans , ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers , ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002 . Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS) . Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus . Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Provide expert advice, guidance and challenge to colleagues and senior stakeholders on cyber and information security matters. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside/County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
24/08/2026
Full time
ICT Cyber & Information Security Manager Hybrid-Working (Stockton-on-Tees + Remote Working) £70,000 to £75,000 per year Annual bonus (c10%) and an excellent benefits package The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally . You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Proven experience working as an Information Security Manager, Cyber Security Manager, Information Assurance Manager or equivalent . Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register . Demonstrable experience developing and reporting Information Security metrics and KPIs . Experience leading or coordinating offensive security activities , vulnerability assessments and penetration testing programmes. Strong practical knowledge of Information Security Management Systems (ISMS) . Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits . Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials/Cyber Essentials Plus . Experience working with NIST security frameworks. Knowledge of CAF/Cyber Assessment Framework and its application to organisational security. Understanding of NIS2 , GDPR and the Data Protection Act. Experience developing and testing incident response and business continuity plans . Strong understanding of cyber security risk, governance, controls and remediation. Excellent stakeholder management and communication skills. Ability to work across technical and non-technical teams and translate security requirements into practical business outcomes. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP CISM CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans , ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers , ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002 . Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS) . Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus . Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Provide expert advice, guidance and challenge to colleagues and senior stakeholders on cyber and information security matters. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside/County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
24/08/2026
Seasonal
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Role: Project Manager (Web-Based Development) Type: 6-Month Contract Location: Fully Remote Schedule: 3 Working Days/Week We are seeking a highly motivated, remote-ready Project Manager with hands-on experience in Web-Based Development to lead small-to-medium scale projects from initiation to formal closure. Key Responsibilities End-to-End Delivery: Own the project lifecycle, ensuring on-schedule, within-budget delivery of web-based development projects. Planning & Tracking: Create realistic plans; estimate and monitor costs, timescales, and resource requirements; and take decisive corrective action if projects drift. Governance & Controls: Manage formal change control procedures and secure sign-offs from sponsors, design authorities, and project boards. Risk & Compliance: Identify, assess, and mitigate risks in compliance with CITS processes. Team Leadership: Motivate the development team, support skill growth, and manage performance. Stakeholder Engagement: Build strong business relationships and keep stakeholders updated with regular, accurate reports. Technical & Post-Project Review: Evaluate technical options, formally close projects, and capture lessons learned. Key Requirements Proven experience managing Web-Based Development projects. Strong track record in end-to-end project management, budget control, and change management. Ability to work independently and effectively in a fully remote, part-time (3 days/week) model. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
24/08/2026
Contractor
Role: Project Manager (Web-Based Development) Type: 6-Month Contract Location: Fully Remote Schedule: 3 Working Days/Week We are seeking a highly motivated, remote-ready Project Manager with hands-on experience in Web-Based Development to lead small-to-medium scale projects from initiation to formal closure. Key Responsibilities End-to-End Delivery: Own the project lifecycle, ensuring on-schedule, within-budget delivery of web-based development projects. Planning & Tracking: Create realistic plans; estimate and monitor costs, timescales, and resource requirements; and take decisive corrective action if projects drift. Governance & Controls: Manage formal change control procedures and secure sign-offs from sponsors, design authorities, and project boards. Risk & Compliance: Identify, assess, and mitigate risks in compliance with CITS processes. Team Leadership: Motivate the development team, support skill growth, and manage performance. Stakeholder Engagement: Build strong business relationships and keep stakeholders updated with regular, accurate reports. Technical & Post-Project Review: Evaluate technical options, formally close projects, and capture lessons learned. Key Requirements Proven experience managing Web-Based Development projects. Strong track record in end-to-end project management, budget control, and change management. Ability to work independently and effectively in a fully remote, part-time (3 days/week) model. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
24/08/2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds. You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system. We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society. Key Responsibilities Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS) RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems: Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC. Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels. Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies. Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies. Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs. Person specification As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk. This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery. As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement. You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again. If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development. You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme. The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs. Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here. Essential Criteria: To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria: Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making. Webinar We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form Additional Security Information This role require the successful candidates to hold or be willing to hold Security check (SC) clearance. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details
24/08/2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds. You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system. We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society. Key Responsibilities Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS) RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems: Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC. Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels. Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies. Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies. Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs. Person specification As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk. This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery. As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement. You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again. If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development. You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme. The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs. Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here. Essential Criteria: To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria: Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making. Webinar We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form Additional Security Information This role require the successful candidates to hold or be willing to hold Security check (SC) clearance. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages. Job description As a Digital Portfolio Management Lead in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally in a digital environment, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of providing clear and concise reporting against complex management and business information. Understanding of the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework. Strong organisational and analytical skills, with the ability to manage competing priorities. Desirable Criteria Experience of regulatory or assurance engagement linked to project or portfolio activity. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered referencing to the key responsibilities listed in the advert (200 words max for current role, 100 word max for remaining two roles). A 1000-word Personal Statement . click apply for full job details
24/08/2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages. Job description As a Digital Portfolio Management Lead in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally in a digital environment, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of providing clear and concise reporting against complex management and business information. Understanding of the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework. Strong organisational and analytical skills, with the ability to manage competing priorities. Desirable Criteria Experience of regulatory or assurance engagement linked to project or portfolio activity. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered referencing to the key responsibilities listed in the advert (200 words max for current role, 100 word max for remaining two roles). A 1000-word Personal Statement . click apply for full job details
LA International Computer Consultants Ltd
Basingstoke, Hampshire
PMO Planner Must have an Active DV Clearance PMO Planner Responsibilities Develop, maintain, and assure integrated project and programme schedules. Establish and manage baseline plans, milestones, dependencies, and critical paths. Maintain alignment between master programme plans and individual project schedules. Monitor schedule performance, identifying variances, slippage, risks, and dependencies. Produce planning metrics, dashboards, and reporting for governance forums and customer reviews. Support schedule assurance activities, health checks, and internal reviews. Promote planning best practice and ensure compliance with governance and contractual requirements. Support recovery planning and continuous improvement of planning processes, templates, and tools. Provide planning expertise and constructive challenge to Project and Programme Managers. PMO Planner Skills and Experience Proven experience within a PMO planning or scheduling role supporting complex programmes. Strong understanding of programme and project life cycle planning. Experience maintaining integrated schedules across multiple projects or workstreams. Advanced knowledge of Microsoft Project or equivalent planning tools. Advanced Microsoft Excel with strong PowerPoint and Word skills. Experience using SharePoint and programme document repositories. Excellent analytical, organisational, and problem-solving skills. Strong communication skills with the ability to engage technical and non-technical stakeholders. Highly organised, proactive, collaborative, and delivery focused. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
24/08/2026
Contractor
PMO Planner Must have an Active DV Clearance PMO Planner Responsibilities Develop, maintain, and assure integrated project and programme schedules. Establish and manage baseline plans, milestones, dependencies, and critical paths. Maintain alignment between master programme plans and individual project schedules. Monitor schedule performance, identifying variances, slippage, risks, and dependencies. Produce planning metrics, dashboards, and reporting for governance forums and customer reviews. Support schedule assurance activities, health checks, and internal reviews. Promote planning best practice and ensure compliance with governance and contractual requirements. Support recovery planning and continuous improvement of planning processes, templates, and tools. Provide planning expertise and constructive challenge to Project and Programme Managers. PMO Planner Skills and Experience Proven experience within a PMO planning or scheduling role supporting complex programmes. Strong understanding of programme and project life cycle planning. Experience maintaining integrated schedules across multiple projects or workstreams. Advanced knowledge of Microsoft Project or equivalent planning tools. Advanced Microsoft Excel with strong PowerPoint and Word skills. Experience using SharePoint and programme document repositories. Excellent analytical, organisational, and problem-solving skills. Strong communication skills with the ability to engage technical and non-technical stakeholders. Highly organised, proactive, collaborative, and delivery focused. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale up the team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service Analyst and coaching the Systems Analyst. We re not looking for a hero, we re looking for someone who will collaborate with the team to improve processes so there is not one single point of failure. They have an outsourced MSP looking after L1 support and L2 support is inhouse, you will manage the vendors and services. Requirements: Proven experience managing outsourced IT service providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product Director or finance function Experience overseeing process and policy governance, ideally including some exposure to ISO27001 or similar compliance frameworks Experience line-managing individuals or small teams Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles Apply now to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed)
21/08/2026
Full time
Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale up the team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service Analyst and coaching the Systems Analyst. We re not looking for a hero, we re looking for someone who will collaborate with the team to improve processes so there is not one single point of failure. They have an outsourced MSP looking after L1 support and L2 support is inhouse, you will manage the vendors and services. Requirements: Proven experience managing outsourced IT service providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product Director or finance function Experience overseeing process and policy governance, ideally including some exposure to ISO27001 or similar compliance frameworks Experience line-managing individuals or small teams Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles Apply now to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed)
Senior IT Operations Manager Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network. This is a hands-on senior leadership role responsible for shaping and delivering the organisation's IT strategy, while maintaining overall accountability for the day-to-day management and operational performance of the IT function. The role holder will assume end-to-end responsibility for the company's IT function, providing strategic and operational leadership across all technology services, infrastructure, networks, systems, applications, cybersecurity, and end-user support. They will ensure that technology capabilities are secure, resilient, scalable, and aligned with the organisation's business objectives. The successful candidate will lead both the IT team, establish and embed robust IT governance and change management processes, and take ownership of the organisation's cybersecurity programme, including leading the journey towards ISO 27001 accreditation. They will be accountable for service delivery, infrastructure performance, information security, technology risk management, and the development and execution of the long-term IT roadmap. Operating within a manufacturing environment, the role requires close collaboration with the organisation's parent company to ensure effective alignment, integration, and standardisation of IT services and strategic initiatives where appropriate. As a key member of the leadership team, the postholder will act as a trusted advisor and stakeholder to directors and senior business leaders, translating business requirements into technology solutions and ensuring IT investments deliver measurable business value. The Senior IT Operations Manager is a senior operational leadership position requiring an individual who can successfully balance strategic thinking with hands-on technical oversight. The right candidate will be equally comfortable resolving complex infrastructure challenges, leading and developing technical teams, and presenting technology strategy, risks, and opportunities to senior leadership. The Senior IT Operations Manager will be responsible for: IT Leadership and Direction Define and deliver the IT strategy aligned with overall business objectives and group direction across all technology services Act as the senior IT advisor to the leadership team, contributing to business planning and decision-making Develop a scalable and secure IT architecture to support future growth and international operations Drive continuous improvement across the organisation IT Infrastructure & Operations Responsible for the day-to-day performance, availability, and reliability of all IT infrastructure including networks, servers, end-user computing, cloud, VoIP, and connectivity services Ensure IT support services are delivered to agreed SLAs across all sites Oversee system maintenance, patching, upgrades, and capacity planning Supporting a complex engineering environment Own disaster recovery and business continuity planning, documentation, and regular testing Parent Company Integration & Change Management Act as the primary senior business stakeholder for IT integration and alignment activities with our parent company. Taking part in international IT team meetings and activities Design, implement, and embed a structured IT change management process from the ground up, ensuring it is adopted and followed consistently across the business Align the change management framework with parent company requirements where applicable, whilst protecting local operational continuity Cyber Security & ISO 27001 Lead the organisation's ISO 27001 accreditation programme from scoping through to certification Maintain and improve the day-to-day cyber security posture of the business Ensure alignment with international and parent company cybersecurity standards. Ensure disaster recovery, data protection, and business continuity plans are fit for purpose and regularly tested Manage compliance with relevant legal and regulatory requirements relating to IT systems and data Team Leadership & Development Lead, manage, and develop the IT team covering both support and network/infrastructure functions Set clear objectives, performance standards, and personal development plans for all team members Support the development of apprentices and longer-serving employees, building capability and reducing key-person dependency. Foster a proactive, service-oriented culture within the IT function Budget & Vendor Management Own and manage the IT budget, ensuring accurate forecasting and cost control Manage supplier and third-party relationships, holding vendors accountable for service quality and value Oversee procurement of IT systems, hardware, software, and services Why you should be our new Senior IT Operations Manager: 25 days holiday + Bank Holidays Company-wide performance-based annual bonus scheme Bupa Healthcare package + Life Assurance Enhanced Maternity/Paternity pay 5% Pension contributions Flexible holiday scheme
20/08/2026
Full time
Senior IT Operations Manager Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network. This is a hands-on senior leadership role responsible for shaping and delivering the organisation's IT strategy, while maintaining overall accountability for the day-to-day management and operational performance of the IT function. The role holder will assume end-to-end responsibility for the company's IT function, providing strategic and operational leadership across all technology services, infrastructure, networks, systems, applications, cybersecurity, and end-user support. They will ensure that technology capabilities are secure, resilient, scalable, and aligned with the organisation's business objectives. The successful candidate will lead both the IT team, establish and embed robust IT governance and change management processes, and take ownership of the organisation's cybersecurity programme, including leading the journey towards ISO 27001 accreditation. They will be accountable for service delivery, infrastructure performance, information security, technology risk management, and the development and execution of the long-term IT roadmap. Operating within a manufacturing environment, the role requires close collaboration with the organisation's parent company to ensure effective alignment, integration, and standardisation of IT services and strategic initiatives where appropriate. As a key member of the leadership team, the postholder will act as a trusted advisor and stakeholder to directors and senior business leaders, translating business requirements into technology solutions and ensuring IT investments deliver measurable business value. The Senior IT Operations Manager is a senior operational leadership position requiring an individual who can successfully balance strategic thinking with hands-on technical oversight. The right candidate will be equally comfortable resolving complex infrastructure challenges, leading and developing technical teams, and presenting technology strategy, risks, and opportunities to senior leadership. The Senior IT Operations Manager will be responsible for: IT Leadership and Direction Define and deliver the IT strategy aligned with overall business objectives and group direction across all technology services Act as the senior IT advisor to the leadership team, contributing to business planning and decision-making Develop a scalable and secure IT architecture to support future growth and international operations Drive continuous improvement across the organisation IT Infrastructure & Operations Responsible for the day-to-day performance, availability, and reliability of all IT infrastructure including networks, servers, end-user computing, cloud, VoIP, and connectivity services Ensure IT support services are delivered to agreed SLAs across all sites Oversee system maintenance, patching, upgrades, and capacity planning Supporting a complex engineering environment Own disaster recovery and business continuity planning, documentation, and regular testing Parent Company Integration & Change Management Act as the primary senior business stakeholder for IT integration and alignment activities with our parent company. Taking part in international IT team meetings and activities Design, implement, and embed a structured IT change management process from the ground up, ensuring it is adopted and followed consistently across the business Align the change management framework with parent company requirements where applicable, whilst protecting local operational continuity Cyber Security & ISO 27001 Lead the organisation's ISO 27001 accreditation programme from scoping through to certification Maintain and improve the day-to-day cyber security posture of the business Ensure alignment with international and parent company cybersecurity standards. Ensure disaster recovery, data protection, and business continuity plans are fit for purpose and regularly tested Manage compliance with relevant legal and regulatory requirements relating to IT systems and data Team Leadership & Development Lead, manage, and develop the IT team covering both support and network/infrastructure functions Set clear objectives, performance standards, and personal development plans for all team members Support the development of apprentices and longer-serving employees, building capability and reducing key-person dependency. Foster a proactive, service-oriented culture within the IT function Budget & Vendor Management Own and manage the IT budget, ensuring accurate forecasting and cost control Manage supplier and third-party relationships, holding vendors accountable for service quality and value Oversee procurement of IT systems, hardware, software, and services Why you should be our new Senior IT Operations Manager: 25 days holiday + Bank Holidays Company-wide performance-based annual bonus scheme Bupa Healthcare package + Life Assurance Enhanced Maternity/Paternity pay 5% Pension contributions Flexible holiday scheme
My client is looking for a Senior Project Manager and a Mid-Level Project Manager , to lead the delivery of a large-scale public sector transformation programme . You will have a strong track record of managing complex transformation projects within public sector environments, with a good understanding of regulatory requirements, governance and compliance . Having some experience leading Microsoft Dynamics CRM / Dynamics 365 projects is highly desirable. This is a delivery-focused role requiring someone who can manage multiple stakeholders, suppliers and technical teams while ensuring projects are delivered on time, within budget and to the required quality standards. Deliverables Lead the end-to-end delivery of large-scale public sector transformation projects. Develop and manage project plans, milestones, budgets, risks, dependencies and resources. Work closely with senior stakeholders, business users, technical teams and third-party suppliers. Ensure projects comply with relevant public sector regulations, governance frameworks and organisational policies. Manage project risks, issues and dependencies, escalating where appropriate. Translate business requirements into clear project deliverables and outcomes. Work with technology teams to oversee the implementation and integration of Microsoft Dynamics CRM / Dynamics 365. Coordinate business change, process improvement and technology implementation activities. Manage project governance, reporting and steering groups. Ensure effective testing, deployment and transition into business-as-usual operations. Monitor delivery against agreed scope, timescales, budget and quality. Drive continuous improvement throughout the transformation programme. Location : London (1-2 days onsite) Salary : 60-80,000 This will be a two stage interview process, with a view to starting from September.
20/08/2026
Full time
My client is looking for a Senior Project Manager and a Mid-Level Project Manager , to lead the delivery of a large-scale public sector transformation programme . You will have a strong track record of managing complex transformation projects within public sector environments, with a good understanding of regulatory requirements, governance and compliance . Having some experience leading Microsoft Dynamics CRM / Dynamics 365 projects is highly desirable. This is a delivery-focused role requiring someone who can manage multiple stakeholders, suppliers and technical teams while ensuring projects are delivered on time, within budget and to the required quality standards. Deliverables Lead the end-to-end delivery of large-scale public sector transformation projects. Develop and manage project plans, milestones, budgets, risks, dependencies and resources. Work closely with senior stakeholders, business users, technical teams and third-party suppliers. Ensure projects comply with relevant public sector regulations, governance frameworks and organisational policies. Manage project risks, issues and dependencies, escalating where appropriate. Translate business requirements into clear project deliverables and outcomes. Work with technology teams to oversee the implementation and integration of Microsoft Dynamics CRM / Dynamics 365. Coordinate business change, process improvement and technology implementation activities. Manage project governance, reporting and steering groups. Ensure effective testing, deployment and transition into business-as-usual operations. Monitor delivery against agreed scope, timescales, budget and quality. Drive continuous improvement throughout the transformation programme. Location : London (1-2 days onsite) Salary : 60-80,000 This will be a two stage interview process, with a view to starting from September.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Microsoft Viva Architect Location: London/Hybrid-2/3 days Duration:31/03/2027 Rate: 494GBP/Day(Inside IR35) Role Description: We are seeking an experienced.*Microsoft Viva Architect* to lead the design, architecture, and implementation of enterprise-wide Employee Experience and Workforce Insights solutions using the Microsoft Viva suite. This role will be responsible for translating business and functional requirements into scalable, secure, and future-ready solutions that align with organizational objectives, technology standards, and governance frameworks. The ideal candidate will possess deep expertise across the Microsoft 365 ecosystem, including.*Viva Insights, Viva Engage, Viva Learning, Viva Connections, Viva Goals, Microsoft Teams, SharePoint Online, Power Platform, Azure, and Microsoft Graph*. The individual will work closely with business stakeholders, HR teams, enterprise architects, data teams, security teams, and implementation partners to define and deliver an integrated employee experience platform. Key Responsibilities Enterprise Architecture & Solution Design - Define the end-to-end architecture for Microsoft Viva-based employee experience and workforce analytics solutions. - Design scalable, resilient, and secure enterprise solutions aligned with business and technology strategies. - Develop target-state architecture, technology roadmaps, and implementation plans. - Create high-level and detailed solution architecture documents, including conceptual, logical, and physical architecture models. - Ensure alignment with enterprise architecture principles, governance standards, and compliance requirements. - Lead architecture reviews and provide technical direction throughout the project life cycle. Microsoft Viva Strategy & Implementation - Architect solutions leveraging the Microsoft Viva suite, including: - Viva Insights - Viva Connections - Viva Learning - Viva Engage - Viva Goals - Viva Amplify - Design integrated employee experience platforms utilizing Microsoft 365 services and collaboration tools. - Drive Viva adoption strategies and define enterprise rollout frameworks. - Establish best practices and standards for Viva implementation across business units. Workforce Analytics & Insights Architecture - Design enterprise workforce analytics solutions using Viva Insights and Microsoft Graph data. - Support organizational effectiveness initiatives by enabling advanced employee and collaboration insights. - Define KPI frameworks and analytical models supporting employee engagement, wellbeing, productivity, and collaboration. - Design architectures supporting scalable reporting and analytics platforms. - Ensure responsible use of organizational and employee data while adhering to privacy requirements. Microsoft 365 & Collaboration Architecture - Architect integrated solutions across: - Microsoft Teams - SharePoint Online - OneDrive - Exchange Online - Microsoft Graph - Power Platform - Design employee communication, engagement, and collaboration solutions. - Develop reusable architectural patterns and reference implementations. - Optimize user experience across digital workplace platforms. Integration & Data Architecture - Define integration strategies across HR, learning, productivity, and collaboration platforms. - Architect integrations with enterprise applications including: - Workday - SAP SuccessFactors - Oracle HCM - ServiceNow - Learning Management Systems (LMS) - Design secure APIs and data exchange mechanisms. - Define information architecture, metadata, and content governance standards. Security, Compliance & Governance - Ensure solutions comply with organizational security policies and industry regulations. - Design architectures supporting: - Data Privacy - Information Protection - Identity & Access Management - Compliance Monitoring - Retention & Governance Policies - Collaborate with cybersecurity and risk management teams during design and implementation phases. - Establish governance frameworks for Viva and broader Microsoft 365 environments. Leadership & Stakeholder Management - Act as the technical authority for Microsoft Viva initiatives. - Collaborate with executive stakeholders, HR leadership, Enterprise Architecture teams, and program managers. - Present architecture recommendations and implementation roadmaps to senior leadership. - Guide development, engineering, and implementation teams throughout delivery. - Mentor architects, consultants, and technical resources. Required Qualifications - Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline. - 10+ years of experience in Enterprise Architecture, Solution Architecture, or Microsoft Technologies. - 5+ years of experience designing and delivering Microsoft 365 solutions. - Proven experience architecting enterprise-scale employee experience, collaboration, or workforce analytics platforms. - Strong experience translating business requirements into enterprise architecture and solution designs. - Expertise in architecture frameworks, governance, and technology strategy. Preferred Qualifications - Hands-on experience with Microsoft Viva platform implementations. - Experience designing enterprise digital workplace solutions. - Exposure to workforce analytics and people insights solutions. - Experience within Banking, Financial Services, Insurance, or other highly regulated industries. - Knowledge of organizational change management and employee engagement programs. - Experience leading large-scale Microsoft transformation programs. Technical Skills Microsoft Technologies - Microsoft Viva Suite - Microsoft 365 - Microsoft Teams - SharePoint Online - OneDrive - Exchange Online - Microsoft Entra ID (Azure AD) - Microsoft Graph Data & Analytics - Viva Insights - Power BI - Microsoft Fabric - Azure Synapse Analytics - Azure Data Factory - Data Governance Frameworks Cloud & Integration - Microsoft Azure - Azure Integration Services - Logic Apps - API Management - Power Platform - Power Automate Architecture & Governance - Enterprise Architecture - Solution Architecture - Infrastructure Architecture - Integration Architecture - Security Architecture - Data Architecture Certifications (Preferred) - Microsoft Certified: Solutions Architect Expert - Microsoft 365 Certified: Enterprise Administrator Expert - Microsoft Certified: Identity and Access Administrator Associate - Microsoft Certified: Power Platform Solution Architect Expert - TOGAF Certification - Azure Solutions Architect Expert Key Competencies - Enterprise Solution Design - Strategic Thinking - Architecture Governance - Technology Leadership - Stakeholder Management - Workforce Analytics Strategy - Employee Experience Transformation - Digital Workplace Architecture - Risk & Compliance Management - Executive Communication Nice to Have - Experience with Viva Insights advanced analytics and organizational network analysis. - Experience integrating HR platforms and employee experience solutions. - Knowledge of AI-driven employee productivity and workplace analytics capabilities. - Familiarity with Microsoft Copilot for Microsoft 365 and its integration within Viva ecosystems. - Experience developing enterprise-wide digital workplace strategies. Success Measures - Successful definition and implementation of enterprise Viva architecture. - Alignment of employee experience platforms with business objectives and technology strategy. - Scalable and secure workforce analytics ecosystem established across the organization. - Increased user adoption and business value realization from Microsoft Viva investments. - Well-governed, compliant, and future-ready Microsoft 365 employee experience platform. - Delivery of a strategic roadmap enabling continuous enhancement of employee engagement, collaboration, and organizational effectiveness. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
19/08/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Microsoft Viva Architect Location: London/Hybrid-2/3 days Duration:31/03/2027 Rate: 494GBP/Day(Inside IR35) Role Description: We are seeking an experienced.*Microsoft Viva Architect* to lead the design, architecture, and implementation of enterprise-wide Employee Experience and Workforce Insights solutions using the Microsoft Viva suite. This role will be responsible for translating business and functional requirements into scalable, secure, and future-ready solutions that align with organizational objectives, technology standards, and governance frameworks. The ideal candidate will possess deep expertise across the Microsoft 365 ecosystem, including.*Viva Insights, Viva Engage, Viva Learning, Viva Connections, Viva Goals, Microsoft Teams, SharePoint Online, Power Platform, Azure, and Microsoft Graph*. The individual will work closely with business stakeholders, HR teams, enterprise architects, data teams, security teams, and implementation partners to define and deliver an integrated employee experience platform. Key Responsibilities Enterprise Architecture & Solution Design - Define the end-to-end architecture for Microsoft Viva-based employee experience and workforce analytics solutions. - Design scalable, resilient, and secure enterprise solutions aligned with business and technology strategies. - Develop target-state architecture, technology roadmaps, and implementation plans. - Create high-level and detailed solution architecture documents, including conceptual, logical, and physical architecture models. - Ensure alignment with enterprise architecture principles, governance standards, and compliance requirements. - Lead architecture reviews and provide technical direction throughout the project life cycle. Microsoft Viva Strategy & Implementation - Architect solutions leveraging the Microsoft Viva suite, including: - Viva Insights - Viva Connections - Viva Learning - Viva Engage - Viva Goals - Viva Amplify - Design integrated employee experience platforms utilizing Microsoft 365 services and collaboration tools. - Drive Viva adoption strategies and define enterprise rollout frameworks. - Establish best practices and standards for Viva implementation across business units. Workforce Analytics & Insights Architecture - Design enterprise workforce analytics solutions using Viva Insights and Microsoft Graph data. - Support organizational effectiveness initiatives by enabling advanced employee and collaboration insights. - Define KPI frameworks and analytical models supporting employee engagement, wellbeing, productivity, and collaboration. - Design architectures supporting scalable reporting and analytics platforms. - Ensure responsible use of organizational and employee data while adhering to privacy requirements. Microsoft 365 & Collaboration Architecture - Architect integrated solutions across: - Microsoft Teams - SharePoint Online - OneDrive - Exchange Online - Microsoft Graph - Power Platform - Design employee communication, engagement, and collaboration solutions. - Develop reusable architectural patterns and reference implementations. - Optimize user experience across digital workplace platforms. Integration & Data Architecture - Define integration strategies across HR, learning, productivity, and collaboration platforms. - Architect integrations with enterprise applications including: - Workday - SAP SuccessFactors - Oracle HCM - ServiceNow - Learning Management Systems (LMS) - Design secure APIs and data exchange mechanisms. - Define information architecture, metadata, and content governance standards. Security, Compliance & Governance - Ensure solutions comply with organizational security policies and industry regulations. - Design architectures supporting: - Data Privacy - Information Protection - Identity & Access Management - Compliance Monitoring - Retention & Governance Policies - Collaborate with cybersecurity and risk management teams during design and implementation phases. - Establish governance frameworks for Viva and broader Microsoft 365 environments. Leadership & Stakeholder Management - Act as the technical authority for Microsoft Viva initiatives. - Collaborate with executive stakeholders, HR leadership, Enterprise Architecture teams, and program managers. - Present architecture recommendations and implementation roadmaps to senior leadership. - Guide development, engineering, and implementation teams throughout delivery. - Mentor architects, consultants, and technical resources. Required Qualifications - Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline. - 10+ years of experience in Enterprise Architecture, Solution Architecture, or Microsoft Technologies. - 5+ years of experience designing and delivering Microsoft 365 solutions. - Proven experience architecting enterprise-scale employee experience, collaboration, or workforce analytics platforms. - Strong experience translating business requirements into enterprise architecture and solution designs. - Expertise in architecture frameworks, governance, and technology strategy. Preferred Qualifications - Hands-on experience with Microsoft Viva platform implementations. - Experience designing enterprise digital workplace solutions. - Exposure to workforce analytics and people insights solutions. - Experience within Banking, Financial Services, Insurance, or other highly regulated industries. - Knowledge of organizational change management and employee engagement programs. - Experience leading large-scale Microsoft transformation programs. Technical Skills Microsoft Technologies - Microsoft Viva Suite - Microsoft 365 - Microsoft Teams - SharePoint Online - OneDrive - Exchange Online - Microsoft Entra ID (Azure AD) - Microsoft Graph Data & Analytics - Viva Insights - Power BI - Microsoft Fabric - Azure Synapse Analytics - Azure Data Factory - Data Governance Frameworks Cloud & Integration - Microsoft Azure - Azure Integration Services - Logic Apps - API Management - Power Platform - Power Automate Architecture & Governance - Enterprise Architecture - Solution Architecture - Infrastructure Architecture - Integration Architecture - Security Architecture - Data Architecture Certifications (Preferred) - Microsoft Certified: Solutions Architect Expert - Microsoft 365 Certified: Enterprise Administrator Expert - Microsoft Certified: Identity and Access Administrator Associate - Microsoft Certified: Power Platform Solution Architect Expert - TOGAF Certification - Azure Solutions Architect Expert Key Competencies - Enterprise Solution Design - Strategic Thinking - Architecture Governance - Technology Leadership - Stakeholder Management - Workforce Analytics Strategy - Employee Experience Transformation - Digital Workplace Architecture - Risk & Compliance Management - Executive Communication Nice to Have - Experience with Viva Insights advanced analytics and organizational network analysis. - Experience integrating HR platforms and employee experience solutions. - Knowledge of AI-driven employee productivity and workplace analytics capabilities. - Familiarity with Microsoft Copilot for Microsoft 365 and its integration within Viva ecosystems. - Experience developing enterprise-wide digital workplace strategies. Success Measures - Successful definition and implementation of enterprise Viva architecture. - Alignment of employee experience platforms with business objectives and technology strategy. - Scalable and secure workforce analytics ecosystem established across the organization. - Increased user adoption and business value realization from Microsoft Viva investments. - Well-governed, compliant, and future-ready Microsoft 365 employee experience platform. - Delivery of a strategic roadmap enabling continuous enhancement of employee engagement, collaboration, and organizational effectiveness. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Position Summary The Level 3 Network Operations Engineer delivers advanced operational support, configuration management, and lifecycle maintenance across the network estate for financial services clients. The role focuses on complex incident resolution, change execution, and performance optimisation for SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing environments, ensuring all activities meet stringent regulatory, security, and compliance standards. Please note this role requires strong Netskope experience, involving migrations/transformations/implementations at Engineering level. Primary Purpose Provide expert technical leadership for diagnosing, resolving, and optimising complex network issues. Lead configuration management and compliance, support onboarding and automation initiatives, and drive continuous improvement within regulated environments. Duties and Responsibilities Essential Roles & Responsibilities Diagnose and resolve complex incidents across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing platforms, ensuring compliance with financial services regulations Implement network configuration changes using approved templates and security baselines, maintaining audit trails Support onboarding of new sites/services using Zero-Touch Provisioning (ZTP) and Infrastructure-as-Code pipelines Manage routing policies, QoS, wireless performance tuning, and load balancer configuration updates Collaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are met Financial Services & Regulatory Compliance Ensure all network operations adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC) Maintain documentation and audit trails for all changes, incidents, and compliance activities Support risk assessments, compliance reviews, and operational audits as required Integrate regulatory requirements and security controls into network designs and operations Governance & Reporting Maintain accurate incident, request, and change records in ServiceNow Produce and present operational reports, dashboards, and summaries for internal and customer stakeholders, highlighting compliance, risk management, and performance Support governance initiatives including process improvement, risk analysis, and post-implementation reviews Key Skills Advanced routing & switching (BGP/OSPF, ACLs, NAT) SDWAN technologies (e.g. Fortinet, Cisco) Wireless LAN operations and performance tuning Familiarity with F5 or equivalent load-balancing platforms Exposure to automation or scripting (Python, Terraform, Ansible) Familiarity with automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible) Position Specifications Behavioural Competencies Technical Essential: 4+ years hands-on experience in network engineering, including advanced support and implementation for regulated/financial environments Proven experience with complex incident resolution, change management, and performance optimisation Experience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Netskope) Highly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands-on provisioning/troubleshooting with Voice technologies (Avaya, Cisco Call Manager) Relevant certifications (CCNP, Fortinet NSE5/7, Meraki ECMS2, F5) Experience with SolarWinds, Infoblox, Zero-Touch Deployment, automation tools
19/08/2026
Full time
Position Summary The Level 3 Network Operations Engineer delivers advanced operational support, configuration management, and lifecycle maintenance across the network estate for financial services clients. The role focuses on complex incident resolution, change execution, and performance optimisation for SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing environments, ensuring all activities meet stringent regulatory, security, and compliance standards. Please note this role requires strong Netskope experience, involving migrations/transformations/implementations at Engineering level. Primary Purpose Provide expert technical leadership for diagnosing, resolving, and optimising complex network issues. Lead configuration management and compliance, support onboarding and automation initiatives, and drive continuous improvement within regulated environments. Duties and Responsibilities Essential Roles & Responsibilities Diagnose and resolve complex incidents across SDWAN, WAN, LAN/WLAN, VPN/SASE, and load-balancing platforms, ensuring compliance with financial services regulations Implement network configuration changes using approved templates and security baselines, maintaining audit trails Support onboarding of new sites/services using Zero-Touch Provisioning (ZTP) and Infrastructure-as-Code pipelines Manage routing policies, QoS, wireless performance tuning, and load balancer configuration updates Collaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are met Financial Services & Regulatory Compliance Ensure all network operations adhere to financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC) Maintain documentation and audit trails for all changes, incidents, and compliance activities Support risk assessments, compliance reviews, and operational audits as required Integrate regulatory requirements and security controls into network designs and operations Governance & Reporting Maintain accurate incident, request, and change records in ServiceNow Produce and present operational reports, dashboards, and summaries for internal and customer stakeholders, highlighting compliance, risk management, and performance Support governance initiatives including process improvement, risk analysis, and post-implementation reviews Key Skills Advanced routing & switching (BGP/OSPF, ACLs, NAT) SDWAN technologies (e.g. Fortinet, Cisco) Wireless LAN operations and performance tuning Familiarity with F5 or equivalent load-balancing platforms Exposure to automation or scripting (Python, Terraform, Ansible) Familiarity with automation frameworks and CI/CD for network configuration (Python, Terraform, Ansible) Position Specifications Behavioural Competencies Technical Essential: 4+ years hands-on experience in network engineering, including advanced support and implementation for regulated/financial environments Proven experience with complex incident resolution, change management, and performance optimisation Experience with data centre network technologies, cloud and security services (Azure, AWS, Load Balancing, DNS) Effective under pressure; strong written and verbal communication Familiarity with ITSM workflows, SDWAN/VPN concepts, and ServiceNow SASE management (Netskope) Highly Desirable: Experience in managed service or telecom environments, especially for financial services clients Hands-on provisioning/troubleshooting with Voice technologies (Avaya, Cisco Call Manager) Relevant certifications (CCNP, Fortinet NSE5/7, Meraki ECMS2, F5) Experience with SolarWinds, Infoblox, Zero-Touch Deployment, automation tools
The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.
18/08/2026
Full time
The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.
IT Manager 350 - 400 Per Day Swansea Hybrid Contract Role Your New Company A small to medium enterprise organisation based across South Wales. Your New Role Own and lead the technology function, ensuring it delivers measurable business value. Responsible for leading the Systems team, collaborating with key stakeholders and third-party suppliers to maintain high service standards while driving technology initiatives that support the organisation's strategic objectives. Technology Operations & Service Management Oversee and directly manage a broad portfolio of technology services, including cloud-based SaaS and IaaS solutions (Microsoft Azure), enterprise business systems (Microsoft Dynamics 365 Business Central), data and reporting platforms (Microsoft Fabric and Power BI), and Azure DevOps environments. Collaborate with strategic IT partners and third-party providers to ensure the effective delivery and ongoing management of infrastructure, end-user computing, networking services, enterprise applications, and digital platforms. User Support & Service Delivery Ensure the delivery of responsive, high-quality technical support services that enable employees to work effectively and efficiently. Maintain and continuously improve service performance, ensuring agreed service levels are achieved across all technology platforms and services. Leadership & People Management Lead, inspire and develop the Systems team, fostering a high-performing culture built on collaboration, accountability and continuous improvement. Manage team workload, resource allocation, skills development and performance management processes to ensure operational effectiveness and professional growth. Project & Change Delivery Provide leadership and governance for technology projects and business change initiatives, ensuring successful delivery against organisational objectives. Cybersecurity & Compliance Work closely with operational stakeholders and specialist IT partners to implement and maintain effective cybersecurity controls, risk management frameworks and data protection measures. Oversee the monitoring of technology environments for security threats and vulnerabilities, coordinating incident response and remediation activities where required. Vendor & Financial Management Develop and manage strong relationships with technology suppliers and service providers, ensuring value, performance and alignment with business needs. Take responsibility for the planning, management and optimisation of delegated technology budgets, ensuring effective investment in technology services and solutions. (Future responsibility) Technology Strategy & Transformation Contribute to the development and execution of the organisation's technology strategy, ensuring alignment with wider business goals and priorities. Identify opportunities to enhance business performance through technology innovation, digital transformation and emerging technology trends, supporting long-term organisational growth. What You'll Need to Succeed Broad technical skills to provide leadership for problem resolution Excellent relationship management skills (staff and third-party) Well-organised and good time management Self-motivated, proactive and fosters drive and motivation in others Able to balance the need for when to provide acute attention to detail and when to delegate work to others Able to work under pressure in a fast-moving environment What You Need to do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
18/08/2026
Contractor
IT Manager 350 - 400 Per Day Swansea Hybrid Contract Role Your New Company A small to medium enterprise organisation based across South Wales. Your New Role Own and lead the technology function, ensuring it delivers measurable business value. Responsible for leading the Systems team, collaborating with key stakeholders and third-party suppliers to maintain high service standards while driving technology initiatives that support the organisation's strategic objectives. Technology Operations & Service Management Oversee and directly manage a broad portfolio of technology services, including cloud-based SaaS and IaaS solutions (Microsoft Azure), enterprise business systems (Microsoft Dynamics 365 Business Central), data and reporting platforms (Microsoft Fabric and Power BI), and Azure DevOps environments. Collaborate with strategic IT partners and third-party providers to ensure the effective delivery and ongoing management of infrastructure, end-user computing, networking services, enterprise applications, and digital platforms. User Support & Service Delivery Ensure the delivery of responsive, high-quality technical support services that enable employees to work effectively and efficiently. Maintain and continuously improve service performance, ensuring agreed service levels are achieved across all technology platforms and services. Leadership & People Management Lead, inspire and develop the Systems team, fostering a high-performing culture built on collaboration, accountability and continuous improvement. Manage team workload, resource allocation, skills development and performance management processes to ensure operational effectiveness and professional growth. Project & Change Delivery Provide leadership and governance for technology projects and business change initiatives, ensuring successful delivery against organisational objectives. Cybersecurity & Compliance Work closely with operational stakeholders and specialist IT partners to implement and maintain effective cybersecurity controls, risk management frameworks and data protection measures. Oversee the monitoring of technology environments for security threats and vulnerabilities, coordinating incident response and remediation activities where required. Vendor & Financial Management Develop and manage strong relationships with technology suppliers and service providers, ensuring value, performance and alignment with business needs. Take responsibility for the planning, management and optimisation of delegated technology budgets, ensuring effective investment in technology services and solutions. (Future responsibility) Technology Strategy & Transformation Contribute to the development and execution of the organisation's technology strategy, ensuring alignment with wider business goals and priorities. Identify opportunities to enhance business performance through technology innovation, digital transformation and emerging technology trends, supporting long-term organisational growth. What You'll Need to Succeed Broad technical skills to provide leadership for problem resolution Excellent relationship management skills (staff and third-party) Well-organised and good time management Self-motivated, proactive and fosters drive and motivation in others Able to balance the need for when to provide acute attention to detail and when to delegate work to others Able to work under pressure in a fast-moving environment What You Need to do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Workshop Manager About the Role An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations. You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical and operational issues arising within the workshop. Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times. Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions. Drive workforce development through coaching, performance management, skills development and succession planning. Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained. Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership. Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities. Identify opportunities to improve workshop efficiency, repair processes and overall operational performance. Skills & Experience Essential Degree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline. Significant experience managing technical workshop operations, repair centres or engineering service environments. Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment. Proven experience leading multidisciplinary technical teams within operational environments. Strong knowledge of quality assurance, operational governance and continuous improvement methodologies. Experience planning resources, managing workflow and balancing multiple repair priorities. Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures. Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners. Strong organisational, analytical and problem-solving skills. Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments. Desirable Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware. Knowledge of workshop quality management systems and continuous improvement methodologies. Experience with inventory management, spare parts planning and logistics coordination. Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development. Familiarity with ITIL or other service management frameworks.
18/08/2026
Full time
Workshop Manager About the Role An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations. You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical and operational issues arising within the workshop. Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times. Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions. Drive workforce development through coaching, performance management, skills development and succession planning. Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained. Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership. Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities. Identify opportunities to improve workshop efficiency, repair processes and overall operational performance. Skills & Experience Essential Degree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline. Significant experience managing technical workshop operations, repair centres or engineering service environments. Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment. Proven experience leading multidisciplinary technical teams within operational environments. Strong knowledge of quality assurance, operational governance and continuous improvement methodologies. Experience planning resources, managing workflow and balancing multiple repair priorities. Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures. Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners. Strong organisational, analytical and problem-solving skills. Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments. Desirable Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware. Knowledge of workshop quality management systems and continuous improvement methodologies. Experience with inventory management, spare parts planning and logistics coordination. Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development. Familiarity with ITIL or other service management frameworks.
IT Service Manager 6-Month Contract InsideIR35 Hybrid Location: London (Hybrid, onsite 2 days per week) Contract: Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting and manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management practices across Incident, Problem, Change and Knowledge Management. Ensure supplier performance against SLAs, OLAs and contractual commitments. Produce service reporting and support governance, audit and risk management activities. Desirable Experience within Utilities, regulated industries, or critical infrastructure environments. Knowledge of cybersecurity, risk management, and service resilience. If this is of interest please apply with an updated CV and I will give you a call if your profile seems like a good fit. IT Service Manager 6-Month Contract InsideIR35 Hybrid
17/08/2026
Contractor
IT Service Manager 6-Month Contract InsideIR35 Hybrid Location: London (Hybrid, onsite 2 days per week) Contract: Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting and manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management practices across Incident, Problem, Change and Knowledge Management. Ensure supplier performance against SLAs, OLAs and contractual commitments. Produce service reporting and support governance, audit and risk management activities. Desirable Experience within Utilities, regulated industries, or critical infrastructure environments. Knowledge of cybersecurity, risk management, and service resilience. If this is of interest please apply with an updated CV and I will give you a call if your profile seems like a good fit. IT Service Manager 6-Month Contract InsideIR35 Hybrid
Cyber Security Engineer Greater Manchester Permanent Up to 46,500 Hybrid: 50% in office, 35 hours per week On behalf of our public sector client, I'm on the lookout for a Cyber Security Consultant with some experience in a cyber role looking to expand on their skill set across multiple cyber and infosec domains. With the support of the Cyber Security Manager and other security team members, this role will touch on IAM, SIEM, EDR and vulnerability management tool tweaking, integrating security into project life cycles, GRC certifications, 3rd party risk and assurance and more. I'm looking for candidates with a self-driven, go-getter personality who are keen to progress their security careers within a supportive and forward-thinking environment with colleagues all pulling in the same direction. What this role involves: This role is expansive in terms of the areas you'll be getting involved with. We are not expecting candidates to be experts across all of these fields, however, the more the better: Review, develop, monitor and mature the SIEM, EDR, email security and vulnerability platforms Support ongoing development and monitoring of IDS/IPS, detection and response solutions and other threat detection systems. Working with in-house developers and providing some advice on SDLC security Performing vulnerability scanning and remediation Working with the organisation's managed service provider and helping to manage alerts coming through Working with governance colleagues on the Cyber Essentials certification Helping the organisation with 3rd party risk management and assurance What I'm looking for: Experience in a cybersecurity or infrastructure security role. Experience of commonplace SIEM and vulnerability management tools Strong knowledge of detection and response solutions, such as EDR, XDR and MDR. Knowledge of how to integrate security into project lifecycles Effective communication skills, with the ability to document findings and engage stakeholders clearly. Working knowledge of compliance frameworks such as ISO 27001 and NIST. Comfortable investigating incidents and proposing technical and procedural improvements. Ability to work under pressure and meet tight deadlines. Solid understanding of email security gateway technologies. Benefits A salary up to 46,000 8% employer pension contribution 24 days plus 3 closure days over Christmas plus bank holidays, continued service increases available 50% hybrid working structure On-site gym Compressed hours and flexible working offering Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
17/08/2026
Full time
Cyber Security Engineer Greater Manchester Permanent Up to 46,500 Hybrid: 50% in office, 35 hours per week On behalf of our public sector client, I'm on the lookout for a Cyber Security Consultant with some experience in a cyber role looking to expand on their skill set across multiple cyber and infosec domains. With the support of the Cyber Security Manager and other security team members, this role will touch on IAM, SIEM, EDR and vulnerability management tool tweaking, integrating security into project life cycles, GRC certifications, 3rd party risk and assurance and more. I'm looking for candidates with a self-driven, go-getter personality who are keen to progress their security careers within a supportive and forward-thinking environment with colleagues all pulling in the same direction. What this role involves: This role is expansive in terms of the areas you'll be getting involved with. We are not expecting candidates to be experts across all of these fields, however, the more the better: Review, develop, monitor and mature the SIEM, EDR, email security and vulnerability platforms Support ongoing development and monitoring of IDS/IPS, detection and response solutions and other threat detection systems. Working with in-house developers and providing some advice on SDLC security Performing vulnerability scanning and remediation Working with the organisation's managed service provider and helping to manage alerts coming through Working with governance colleagues on the Cyber Essentials certification Helping the organisation with 3rd party risk management and assurance What I'm looking for: Experience in a cybersecurity or infrastructure security role. Experience of commonplace SIEM and vulnerability management tools Strong knowledge of detection and response solutions, such as EDR, XDR and MDR. Knowledge of how to integrate security into project lifecycles Effective communication skills, with the ability to document findings and engage stakeholders clearly. Working knowledge of compliance frameworks such as ISO 27001 and NIST. Comfortable investigating incidents and proposing technical and procedural improvements. Ability to work under pressure and meet tight deadlines. Solid understanding of email security gateway technologies. Benefits A salary up to 46,000 8% employer pension contribution 24 days plus 3 closure days over Christmas plus bank holidays, continued service increases available 50% hybrid working structure On-site gym Compressed hours and flexible working offering Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
