Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
You might have thought that as "Technology Partner of the Year 2023" our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you'd be wrong. Yes, we are all incredibly proud of our achievements, BUT we're insanely ambitious, full of new ideas, and we're ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we'd love to hear from you Role Info: Software Development Director (Exec Team Seat)Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week£120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am - 7pm. Occasional Saturday work required. Reporting to: CEOTeam Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and AdvicePedigree: British HR Awards - Technology Partner of the Year 2023Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us". Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you'll add value: + Recruit, build and lead a high-performing team of developers and QA engineers+ Foster a culture of innovation and continuous improvement with the development team+ Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives+ Oversee the development lifecycle, from technical design to development, testing, and deployment+ Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance+ Champion automated testing practices and tools, driving efficiency and improving software quality+ Partner closely with the Product Management function to understand user needs and translate them into technical requirements+ Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform+ Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years' experience leading development teams in a fast-paced, technology-driven environment+ Proven track record of successfully delivering complex software projects on time and within budget+ Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.)+ Experience with cloud platforms, preferably Azure, is a significant advantage+ Expertise in automated testing frameworks and tools is a bonus+ Excellent communication, collaboration, and leadership skills+ Ability to think strategically and translate business needs into technical solutions+ Passion for building high-quality, innovative software products What's on Offer: + Life assurance+ Pension+ Holiday purchase scheme+ Volunteering days+ Long service awards+ Contribution towards professional qualifications+ Contribution towards membership fees+ Employee assistance programme+ Health cashback plan+ And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the
May 18, 2024
Full time
You might have thought that as "Technology Partner of the Year 2023" our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you'd be wrong. Yes, we are all incredibly proud of our achievements, BUT we're insanely ambitious, full of new ideas, and we're ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we'd love to hear from you Role Info: Software Development Director (Exec Team Seat)Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week£120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am - 7pm. Occasional Saturday work required. Reporting to: CEOTeam Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and AdvicePedigree: British HR Awards - Technology Partner of the Year 2023Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us". Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you'll add value: + Recruit, build and lead a high-performing team of developers and QA engineers+ Foster a culture of innovation and continuous improvement with the development team+ Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives+ Oversee the development lifecycle, from technical design to development, testing, and deployment+ Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance+ Champion automated testing practices and tools, driving efficiency and improving software quality+ Partner closely with the Product Management function to understand user needs and translate them into technical requirements+ Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform+ Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years' experience leading development teams in a fast-paced, technology-driven environment+ Proven track record of successfully delivering complex software projects on time and within budget+ Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.)+ Experience with cloud platforms, preferably Azure, is a significant advantage+ Expertise in automated testing frameworks and tools is a bonus+ Excellent communication, collaboration, and leadership skills+ Ability to think strategically and translate business needs into technical solutions+ Passion for building high-quality, innovative software products What's on Offer: + Life assurance+ Pension+ Holiday purchase scheme+ Volunteering days+ Long service awards+ Contribution towards professional qualifications+ Contribution towards membership fees+ Employee assistance programme+ Health cashback plan+ And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the
In the journey of life, your career should make a difference. At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. Inizio Evoke is a global health marketing, communications, and transformation platform unlocking growth through data-driven insight and human centricity. As part of a global digital team you will play a key role in developing innovation-driven solutions.Bringingtogether data, omnichannel, content delivery, marketing technology, social media and automation expertise,to generate groundbreaking commercial impact for the best health organizations in the world." JOB SUMMARY Location: UK. hybrid or remote The Director, Digital will be a passionate digital strategist with hands-on planning, management, and implementation of digital programs. Typically, the Director, Digital: Serves as senior lead representing the digital team for digital clients and / or major projects depending on overall scope of the client engagement Has over 7 years relevant experience, including health comms experience. Manages assigned projects independently with 1-2 direct reports Derive insight from data, independently develop strategic omnichannel solutions, and facilitate client workshops. Actively participates in new business efforts, whether growing current business or helping to secure new clients Reports into the Vice President, Senior Vice President or Executive Vice President Some international travel and flexibility when working across time zones required. KEY RESPONSIBILITIES Client Partnership Develops and cultivates relationships with clients and external audiences Thoughtfully counsels clients based on digital landscape and business goals, showcasing ability to marry digital tactics up to client's broader strategy; takes immediate action on client feedback Develops digital strategies based on client objectives, defining measurable KPIs and proactively assessing results on an ongoing basis to evolve benchmarks, inform channel/content strategy and ensure success Proactively directs planning and execution of digital projects ensuring timeliness, efficiency and high-quality delivery of results Possesses skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to handle/address issues Deep experience in developing digital SOPs/playbooks and establishing channel management guidelines (e.g., website management, SEO, email, social platform) Ability to coach and train client and internal teams in digital best practices (e.g., 101 sessions) in collaboration with EVP Plays active role in developing and tracking budgets related to client digital activities, with ability to mentor mid-to-junior level staff on financials as appropriate Supports Global Head of Digital and Head of Social Media in monthly/quarterly forecasting and developing digital staff plans for core clients Manages multiple priorities at once and with ease Serves as quality control and final review of digital content/assets prior to client delivery Business Development & Operations Researches, develops and presents new business proposals, gaining more confidence and experience leading new business efforts Participates in organic/new business pitches with confidence Identifies and realizes opportunities for organic account growth by offering new digital tactics, ideas and upsells current offering on the account where they are embedded Understands key issues to be considered when making decisions and has the ability to formulate strong recommendations based on experience and data Utilizes data to drive agency recommendations and idea generation including ability to lead social listening, channel/content audit, user journey/persona development and other research projects to uncover clear and actionable insights Demonstrates in-depth knowledge of digital strategies and platform nuances across social, mobile and web platforms in addition to content and storytelling trends Demonstrates an understanding of Evoke Kyne's mission and values and a commitment to the growth and success of the company Collaborates with EVP to continue to enhance digital capabilities, suggesting new offerings or ways to elevate current practices and approaches Leadership & Teamwork Works collaboratively with account teams and other specialty teams, with ability to seamlessly flex between teams/management styles Demonstrates initiative, resourcefulness and works through issues independently in as much as possible and effectively collaborates when appropriate Serves as a resource to account teams to educate and provide strategic counsel on digital and influencer programs Proactively seeks out professional development opportunities, skillset growth Assists in onboarding new specialty team members and account team members, coaching on best practices for working with digital team Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (copywriting, research, project management, community management, etc.) Acts as a role model for junior team members Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement Supervises junior staff by mentoring, motivating, coaching and providing clear and consistent feedback Be a change agent internally and with partners and clients - leading the way in best practice digital communications, problem-solving, coaching and building buy-in and consensus for innovative approaches Able to gather information to make appropriate decisions for clients and internal teams Role models company values and inspires an inclusive culture Effective Communication Plays a major part in drafting and providing oversight in development of digital strategies inclusive of those for corporate and unbranded/patient channels Robust knowledge of digital best practices across channels and keen eye for reviewing digital content for consistency, voice, channel nuances, brand/program style and developing analytics reports to report on results Collaborates with account teams to set appropriate timelines and follows established processes of leveraging strategic briefs and ensuring digital team inclusion as appropriate Leads key aspects of client interactions and liaison with external agency and third-party partners to further develop communications skills Continues to proactively seek opportunities to further hone communications skills, including presentation skills Manages and monitors workflow on accounts, anticipating and flagging staffing issues and offering solutions to EVP Qualifications Bachelor's degree, preferably in communications, marketing or digital Significant communications or related marketing / communications / digital / social experience; global health issues or health product communications experience preferred Ability to develop and maintain effective relationships/partnerships (internally and externally) Track record of building successful digital and social campaigns. Experience with social media strategy, content creation and campaign management - organic and paid initiatives. Experience developing and managing multichannel content calendars and with CMS such as WordPress. Proficiency with online/social research and analytics platforms such as Netbase, Sprinklr, Buffer, Buzzsumo, Meltwater, Klipfolio, Hubspot, Google Analytics, Mixpanel, etc. Confident with digital data (web, search, social, mobile; quantitative and qualitative), able to guide analytics projects and derive meaningful insights that can inform the strategic approach and yield hyper-targeted, high- impact communications strategies Team player, ability to work cooperatively across teams Prior supervisory experience and ability to develop junior team members Fluent English and excellent communications skills (written and oral), additional languages a plus Excellent organizational, communications and interpersonal skills Handles conflict diplomatically Delivers and accepts feedback well Has earned respect (internally and externally) and has leadership presence Confident and compelling style in communicating with clients, teams and external stakeholders Solid client relationship building and presentation skills Positive, professional, and flexible attitude that lends itself to quality client service Experienced in successfully managing resources and budgets Demonstrates keen critical thinking skills and proactivity Flexible and dynamic (e.g., willing to change and evolve thinking) Resourceful and proactively seeks solutions to challenges Knowledge of relevant guidelines and legislation as they pertain to digital marketing (e.g., GDPR) or to health communications (e.g., FDA or ABPI guidelines) Recognized project management aptitude Benefits include: Generous annual leave Contributory company pension scheme Life insurance cover and income protection Private medical insurance Discretionary bonus scheme Season ticket loan . click apply for full job details
May 18, 2024
Full time
In the journey of life, your career should make a difference. At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. Inizio Evoke is a global health marketing, communications, and transformation platform unlocking growth through data-driven insight and human centricity. As part of a global digital team you will play a key role in developing innovation-driven solutions.Bringingtogether data, omnichannel, content delivery, marketing technology, social media and automation expertise,to generate groundbreaking commercial impact for the best health organizations in the world." JOB SUMMARY Location: UK. hybrid or remote The Director, Digital will be a passionate digital strategist with hands-on planning, management, and implementation of digital programs. Typically, the Director, Digital: Serves as senior lead representing the digital team for digital clients and / or major projects depending on overall scope of the client engagement Has over 7 years relevant experience, including health comms experience. Manages assigned projects independently with 1-2 direct reports Derive insight from data, independently develop strategic omnichannel solutions, and facilitate client workshops. Actively participates in new business efforts, whether growing current business or helping to secure new clients Reports into the Vice President, Senior Vice President or Executive Vice President Some international travel and flexibility when working across time zones required. KEY RESPONSIBILITIES Client Partnership Develops and cultivates relationships with clients and external audiences Thoughtfully counsels clients based on digital landscape and business goals, showcasing ability to marry digital tactics up to client's broader strategy; takes immediate action on client feedback Develops digital strategies based on client objectives, defining measurable KPIs and proactively assessing results on an ongoing basis to evolve benchmarks, inform channel/content strategy and ensure success Proactively directs planning and execution of digital projects ensuring timeliness, efficiency and high-quality delivery of results Possesses skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to handle/address issues Deep experience in developing digital SOPs/playbooks and establishing channel management guidelines (e.g., website management, SEO, email, social platform) Ability to coach and train client and internal teams in digital best practices (e.g., 101 sessions) in collaboration with EVP Plays active role in developing and tracking budgets related to client digital activities, with ability to mentor mid-to-junior level staff on financials as appropriate Supports Global Head of Digital and Head of Social Media in monthly/quarterly forecasting and developing digital staff plans for core clients Manages multiple priorities at once and with ease Serves as quality control and final review of digital content/assets prior to client delivery Business Development & Operations Researches, develops and presents new business proposals, gaining more confidence and experience leading new business efforts Participates in organic/new business pitches with confidence Identifies and realizes opportunities for organic account growth by offering new digital tactics, ideas and upsells current offering on the account where they are embedded Understands key issues to be considered when making decisions and has the ability to formulate strong recommendations based on experience and data Utilizes data to drive agency recommendations and idea generation including ability to lead social listening, channel/content audit, user journey/persona development and other research projects to uncover clear and actionable insights Demonstrates in-depth knowledge of digital strategies and platform nuances across social, mobile and web platforms in addition to content and storytelling trends Demonstrates an understanding of Evoke Kyne's mission and values and a commitment to the growth and success of the company Collaborates with EVP to continue to enhance digital capabilities, suggesting new offerings or ways to elevate current practices and approaches Leadership & Teamwork Works collaboratively with account teams and other specialty teams, with ability to seamlessly flex between teams/management styles Demonstrates initiative, resourcefulness and works through issues independently in as much as possible and effectively collaborates when appropriate Serves as a resource to account teams to educate and provide strategic counsel on digital and influencer programs Proactively seeks out professional development opportunities, skillset growth Assists in onboarding new specialty team members and account team members, coaching on best practices for working with digital team Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (copywriting, research, project management, community management, etc.) Acts as a role model for junior team members Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement Supervises junior staff by mentoring, motivating, coaching and providing clear and consistent feedback Be a change agent internally and with partners and clients - leading the way in best practice digital communications, problem-solving, coaching and building buy-in and consensus for innovative approaches Able to gather information to make appropriate decisions for clients and internal teams Role models company values and inspires an inclusive culture Effective Communication Plays a major part in drafting and providing oversight in development of digital strategies inclusive of those for corporate and unbranded/patient channels Robust knowledge of digital best practices across channels and keen eye for reviewing digital content for consistency, voice, channel nuances, brand/program style and developing analytics reports to report on results Collaborates with account teams to set appropriate timelines and follows established processes of leveraging strategic briefs and ensuring digital team inclusion as appropriate Leads key aspects of client interactions and liaison with external agency and third-party partners to further develop communications skills Continues to proactively seek opportunities to further hone communications skills, including presentation skills Manages and monitors workflow on accounts, anticipating and flagging staffing issues and offering solutions to EVP Qualifications Bachelor's degree, preferably in communications, marketing or digital Significant communications or related marketing / communications / digital / social experience; global health issues or health product communications experience preferred Ability to develop and maintain effective relationships/partnerships (internally and externally) Track record of building successful digital and social campaigns. Experience with social media strategy, content creation and campaign management - organic and paid initiatives. Experience developing and managing multichannel content calendars and with CMS such as WordPress. Proficiency with online/social research and analytics platforms such as Netbase, Sprinklr, Buffer, Buzzsumo, Meltwater, Klipfolio, Hubspot, Google Analytics, Mixpanel, etc. Confident with digital data (web, search, social, mobile; quantitative and qualitative), able to guide analytics projects and derive meaningful insights that can inform the strategic approach and yield hyper-targeted, high- impact communications strategies Team player, ability to work cooperatively across teams Prior supervisory experience and ability to develop junior team members Fluent English and excellent communications skills (written and oral), additional languages a plus Excellent organizational, communications and interpersonal skills Handles conflict diplomatically Delivers and accepts feedback well Has earned respect (internally and externally) and has leadership presence Confident and compelling style in communicating with clients, teams and external stakeholders Solid client relationship building and presentation skills Positive, professional, and flexible attitude that lends itself to quality client service Experienced in successfully managing resources and budgets Demonstrates keen critical thinking skills and proactivity Flexible and dynamic (e.g., willing to change and evolve thinking) Resourceful and proactively seeks solutions to challenges Knowledge of relevant guidelines and legislation as they pertain to digital marketing (e.g., GDPR) or to health communications (e.g., FDA or ABPI guidelines) Recognized project management aptitude Benefits include: Generous annual leave Contributory company pension scheme Life insurance cover and income protection Private medical insurance Discretionary bonus scheme Season ticket loan . click apply for full job details
Information Technology Services' (ITS) provide IT Services to the global Crown Agents Group, ensuring IT solutions are identified and implemented to enable Crown Agents continued business operation in some of the most complex environments around the world Main Job Purpose Reporting into the Chief Operations and Performance Office, the Head of IT has overall responsibility for the management and delivery of corporate and client programming IT. The Head of IT is responsible for strategic planning, financial forecasting/budgeting and day-to-day operations IT across the CA group. They will also be responsible for ensuring that activities undertaken by and for the group are to the appropriate levels of effectiveness, quality, cost-efficiency and risk awareness Advise the Executive Committee & Board on IT strategy and tactical planning including policy & related best practice. Advise programme teams on IT strategy, budgets and risks associated during programme design phase. Work with the IT committee to establish the strategic direction and implementation of the Company's information systems. Ensure we remain up to date on the current trends and opportunities in IT to support effective and efficient business delivery. Provide strategic planning and insight into the future role of IT within the company globally; develop and refine related services to meet statutory and regulatory requirements Where necessary, lead the design and re-engineering of systems and processes to ensure it aligns with business need. Structure and resource the IT functions appropriately to facilitate delivery of service. Encourage & enable knowledge sharing and collaborative working across IT Identify ways to improve business efficiency via increased automation, integration and AI. Operational Management Oversee the setting of budgets and Annual Operating Plans for the IT. Lead a team of 4 to effectively deliver the ITS services Develop business case justifications and cost/benefit analyses for IT operational projects. Manage IT cost to ensure cost-effectiveness across licences, IT infrastructure and assets. Development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversight of Supplier budgets and invoices. Oversee the Service Desk Manager and the relationship with our outsourced service desk provider to ensure the required level on service, enhancing performance Negotiation and oversight of vendor, outsourced providers, consultant contracts and service agreements. Ensure a 'smart customer' approach to all external providers, in overseeing CA servers and the SQL database estate. General Provide technical cover for the IT management team, Service, Application and development managers. Provide cover and support to users with physical IT issues in the London office. Oversee and Support the IT Applications Manager to get the most out of applications used by the business. Oversee and support the IT team in any development requirements. Find ways to improve the service received in the international offices, to ensure this equates to the service received by staff in London. Manage and actively support daily operations of IT services including system interfaces, user support issues and IT maintenance tasks. About you Understanding database languages including SQL Understand integration languages and techniques including API and XML Experience of web, mobile app and portal development techniques Understanding of Cyber Security frameworks and experience in Cyber Security Accreditation Strong willingness to roll your sleeves up and dig in when support is needed Extensive experience of IT management including time spent at a senior management level. Experience working within a global organisation. Experience developing or contributing to ITS strategies. Experience supporting non-IT staff and programmes to use IT to enhance their experience and client offerings. Experience managing a Service Desk. Extensive experience in managing and negotiating with ITS suppliers. Experience in developing and adhering to ITS budgets. About us You'll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience. Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict. About what's on offer Crown Agents offers an excellent salary package Crown Agents is piloting certain provisions of the Misconduct Disclosure Scheme (MDS), hence will request information from the applicant's previous employers relating to any findings of sexual misconduct during employment, or incidents involving the applicant under investigation when the applicant left employment. By submitting an application, the applicant confirms understanding of these recruitment procedures.
May 18, 2024
Full time
Information Technology Services' (ITS) provide IT Services to the global Crown Agents Group, ensuring IT solutions are identified and implemented to enable Crown Agents continued business operation in some of the most complex environments around the world Main Job Purpose Reporting into the Chief Operations and Performance Office, the Head of IT has overall responsibility for the management and delivery of corporate and client programming IT. The Head of IT is responsible for strategic planning, financial forecasting/budgeting and day-to-day operations IT across the CA group. They will also be responsible for ensuring that activities undertaken by and for the group are to the appropriate levels of effectiveness, quality, cost-efficiency and risk awareness Advise the Executive Committee & Board on IT strategy and tactical planning including policy & related best practice. Advise programme teams on IT strategy, budgets and risks associated during programme design phase. Work with the IT committee to establish the strategic direction and implementation of the Company's information systems. Ensure we remain up to date on the current trends and opportunities in IT to support effective and efficient business delivery. Provide strategic planning and insight into the future role of IT within the company globally; develop and refine related services to meet statutory and regulatory requirements Where necessary, lead the design and re-engineering of systems and processes to ensure it aligns with business need. Structure and resource the IT functions appropriately to facilitate delivery of service. Encourage & enable knowledge sharing and collaborative working across IT Identify ways to improve business efficiency via increased automation, integration and AI. Operational Management Oversee the setting of budgets and Annual Operating Plans for the IT. Lead a team of 4 to effectively deliver the ITS services Develop business case justifications and cost/benefit analyses for IT operational projects. Manage IT cost to ensure cost-effectiveness across licences, IT infrastructure and assets. Development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversight of Supplier budgets and invoices. Oversee the Service Desk Manager and the relationship with our outsourced service desk provider to ensure the required level on service, enhancing performance Negotiation and oversight of vendor, outsourced providers, consultant contracts and service agreements. Ensure a 'smart customer' approach to all external providers, in overseeing CA servers and the SQL database estate. General Provide technical cover for the IT management team, Service, Application and development managers. Provide cover and support to users with physical IT issues in the London office. Oversee and Support the IT Applications Manager to get the most out of applications used by the business. Oversee and support the IT team in any development requirements. Find ways to improve the service received in the international offices, to ensure this equates to the service received by staff in London. Manage and actively support daily operations of IT services including system interfaces, user support issues and IT maintenance tasks. About you Understanding database languages including SQL Understand integration languages and techniques including API and XML Experience of web, mobile app and portal development techniques Understanding of Cyber Security frameworks and experience in Cyber Security Accreditation Strong willingness to roll your sleeves up and dig in when support is needed Extensive experience of IT management including time spent at a senior management level. Experience working within a global organisation. Experience developing or contributing to ITS strategies. Experience supporting non-IT staff and programmes to use IT to enhance their experience and client offerings. Experience managing a Service Desk. Extensive experience in managing and negotiating with ITS suppliers. Experience in developing and adhering to ITS budgets. About us You'll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience. Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict. About what's on offer Crown Agents offers an excellent salary package Crown Agents is piloting certain provisions of the Misconduct Disclosure Scheme (MDS), hence will request information from the applicant's previous employers relating to any findings of sexual misconduct during employment, or incidents involving the applicant under investigation when the applicant left employment. By submitting an application, the applicant confirms understanding of these recruitment procedures.
Are you an accomplished Data Engineer who wants to further grow their Databricks expertise, develop technical content and presentations, and help build a best-in-class Databricks community of practice? Aimpoint Digital is a fast-growing and fully remote data and analytics consultancy. We partner with the most innovative software providers in the data engineering space to solve our clients' toughest business problems. Our approach to data engineering blends modern tools and techniques with a respect for the foundations of our craft. You will: Engage in multi-disciplinary teams to deliver complex data & analytics cases on the Databricks platform, becoming a trusted advisor to our clients from data owners and analytic users to C-level executives Serve as a Databricks subject matter expert for our internal community of technical analytics consultants and as a company ambassador externally Contribute to the growth of our partnership with Databricks in the US as our technical lead Create and deliver engaging technical and thought leadership content (e.g., blogs, webinars, whitepapers, presentations) on the latest Databricks features and best practices Build and deliver end-to-end technical tool demonstrations of Databricks functionality & interoperability for prospective clients and other enablement Support channel and sales activities to provide architecture advisory for prospective clients and projects Contribute to the development and deployment of Aimpoint products on the Databricks platform Who you are : We are building a diverse team of talented and motivated people who deeply understand business problems and enjoy solving them. You are a self-starter who loves working with data to build analytical tools that business users can leverage daily to do their jobs better. You are passionate about contributing to a growing team and establishing best practices. As a Databricks Solution Architect, you will also be expected to be able to be contribute as a member of a client engagement delivery team, take part in the development of our practice, aid in business development, and contribute innovative ideas and initiatives to our company. Requirements: Degree-educated in Computer Science, Engineering, Mathematics, or equivalent experience Strong communication and presentation skills, with the ability to engage and educate a technical audience Ability to work independently and collaboratively in a fast paced, remote & customer facing setting Passion for technology and a desire to grow and contribute to the Databricks community Deep familiarity with Databricks features including workflows, DLT pipelines, Unity Catalog 3+ years working with data warehouses, relational databases and query languages 2+ years building data pipelines in databricks using pyspark, scala and/or spark SQL and ability to work across structured, semi-structured and unstructured data 2+ years data modeling (e.g., data vault, star schema, entity-relationship) Expertise in software engineering or DevOps concepts & best practices is preferred Knowledge of Databricks ML and Gen AI features desirable Any Databricks certificates are highly regarded Willingness to travel This position is fully-remote within London.
May 18, 2024
Full time
Are you an accomplished Data Engineer who wants to further grow their Databricks expertise, develop technical content and presentations, and help build a best-in-class Databricks community of practice? Aimpoint Digital is a fast-growing and fully remote data and analytics consultancy. We partner with the most innovative software providers in the data engineering space to solve our clients' toughest business problems. Our approach to data engineering blends modern tools and techniques with a respect for the foundations of our craft. You will: Engage in multi-disciplinary teams to deliver complex data & analytics cases on the Databricks platform, becoming a trusted advisor to our clients from data owners and analytic users to C-level executives Serve as a Databricks subject matter expert for our internal community of technical analytics consultants and as a company ambassador externally Contribute to the growth of our partnership with Databricks in the US as our technical lead Create and deliver engaging technical and thought leadership content (e.g., blogs, webinars, whitepapers, presentations) on the latest Databricks features and best practices Build and deliver end-to-end technical tool demonstrations of Databricks functionality & interoperability for prospective clients and other enablement Support channel and sales activities to provide architecture advisory for prospective clients and projects Contribute to the development and deployment of Aimpoint products on the Databricks platform Who you are : We are building a diverse team of talented and motivated people who deeply understand business problems and enjoy solving them. You are a self-starter who loves working with data to build analytical tools that business users can leverage daily to do their jobs better. You are passionate about contributing to a growing team and establishing best practices. As a Databricks Solution Architect, you will also be expected to be able to be contribute as a member of a client engagement delivery team, take part in the development of our practice, aid in business development, and contribute innovative ideas and initiatives to our company. Requirements: Degree-educated in Computer Science, Engineering, Mathematics, or equivalent experience Strong communication and presentation skills, with the ability to engage and educate a technical audience Ability to work independently and collaboratively in a fast paced, remote & customer facing setting Passion for technology and a desire to grow and contribute to the Databricks community Deep familiarity with Databricks features including workflows, DLT pipelines, Unity Catalog 3+ years working with data warehouses, relational databases and query languages 2+ years building data pipelines in databricks using pyspark, scala and/or spark SQL and ability to work across structured, semi-structured and unstructured data 2+ years data modeling (e.g., data vault, star schema, entity-relationship) Expertise in software engineering or DevOps concepts & best practices is preferred Knowledge of Databricks ML and Gen AI features desirable Any Databricks certificates are highly regarded Willingness to travel This position is fully-remote within London.
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
May 18, 2024
Full time
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
You might have thought that as Technology Partner of the Year 2023 our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we d love to hear from you Role Info: Software Development Director (Exec Team Seat) Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week £120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am 7pm. Occasional Saturday work required. Reporting to: CEO Team Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you ll add value: + Recruit, build and lead a high-performing team of developers and QA engineers + Foster a culture of innovation and continuous improvement with the development team + Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives + Oversee the development lifecycle, from technical design to development, testing, and deployment + Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform + Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years experience leading development teams in a fast-paced, technology-driven environment + Proven track record of successfully delivering complex software projects on time and within budget + Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.) + Experience with cloud platforms, preferably Azure, is a significant advantage + Expertise in automated testing frameworks and tools is a bonus + Excellent communication, collaboration, and leadership skills + Ability to think strategically and translate business needs into technical solutions + Passion for building high-quality, innovative software products What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 18, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we d love to hear from you Role Info: Software Development Director (Exec Team Seat) Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week £120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am 7pm. Occasional Saturday work required. Reporting to: CEO Team Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you ll add value: + Recruit, build and lead a high-performing team of developers and QA engineers + Foster a culture of innovation and continuous improvement with the development team + Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives + Oversee the development lifecycle, from technical design to development, testing, and deployment + Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform + Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years experience leading development teams in a fast-paced, technology-driven environment + Proven track record of successfully delivering complex software projects on time and within budget + Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.) + Experience with cloud platforms, preferably Azure, is a significant advantage + Expertise in automated testing frameworks and tools is a bonus + Excellent communication, collaboration, and leadership skills + Ability to think strategically and translate business needs into technical solutions + Passion for building high-quality, innovative software products What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
You might have thought that as Technology Partner of the Year 2023 our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we d love to hear from you Role Info: Software Development Director (Exec Team Seat) Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week £120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am 7pm. Occasional Saturday work required. Reporting to: CEO Team Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you ll add value: + Recruit, build and lead a high-performing team of developers and QA engineers + Foster a culture of innovation and continuous improvement with the development team + Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives + Oversee the development lifecycle, from technical design to development, testing, and deployment + Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform + Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years experience leading development teams in a fast-paced, technology-driven environment + Proven track record of successfully delivering complex software projects on time and within budget + Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.) + Experience with cloud platforms, preferably Azure, is a significant advantage + Expertise in automated testing frameworks and tools is a bonus + Excellent communication, collaboration, and leadership skills + Ability to think strategically and translate business needs into technical solutions + Passion for building high-quality, innovative software products What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 18, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we d love to hear from you Role Info: Software Development Director (Exec Team Seat) Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week £120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am 7pm. Occasional Saturday work required. Reporting to: CEO Team Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you ll add value: + Recruit, build and lead a high-performing team of developers and QA engineers + Foster a culture of innovation and continuous improvement with the development team + Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives + Oversee the development lifecycle, from technical design to development, testing, and deployment + Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform + Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years experience leading development teams in a fast-paced, technology-driven environment + Proven track record of successfully delivering complex software projects on time and within budget + Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.) + Experience with cloud platforms, preferably Azure, is a significant advantage + Expertise in automated testing frameworks and tools is a bonus + Excellent communication, collaboration, and leadership skills + Ability to think strategically and translate business needs into technical solutions + Passion for building high-quality, innovative software products What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
You might have thought that as Technology Partner of the Year 2023 our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we d love to hear from you Role Info: Software Development Director (Exec Team Seat) Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week £120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am 7pm. Occasional Saturday work required. Reporting to: CEO Team Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you ll add value: + Recruit, build and lead a high-performing team of developers and QA engineers + Foster a culture of innovation and continuous improvement with the development team + Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives + Oversee the development lifecycle, from technical design to development, testing, and deployment + Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform + Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years experience leading development teams in a fast-paced, technology-driven environment + Proven track record of successfully delivering complex software projects on time and within budget + Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.) + Experience with cloud platforms, preferably Azure, is a significant advantage + Expertise in automated testing frameworks and tools is a bonus + Excellent communication, collaboration, and leadership skills + Ability to think strategically and translate business needs into technical solutions + Passion for building high-quality, innovative software products What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 18, 2024
Full time
You might have thought that as Technology Partner of the Year 2023 our dev team would now be cruising along enjoying all the glory and mentally living on a deserted beach somewhere but you d be wrong. Yes, we are all incredibly proud of our achievements, BUT we re insanely ambitious, full of new ideas, and we re ONLY JUST getting started. We want YOU to come and lead us and to help us to innovate faster & smarter. Are you ready for your next mission? If so, we d love to hear from you Role Info: Software Development Director (Exec Team Seat) Remote Working with Ellesmere Port Office-Based Minimum 1 Day Per Week £120,000 - £140,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week. Operational Hours 8am 7pm. Occasional Saturday work required. Reporting to: CEO Team Size: 12 Devs (UK Based) 4 QAs - (You will hire more!) Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: Team Leadership, Software Project Delivery, Software, Automation Testing, DevOps, Software Development, Cloud Platforms, Strategic Thinking, Building Software Products, B2B SaaS, People / HR Tech. About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . Do you have experience leading software development teams? We are seeking a passionate and experienced leader to join our Executive Leadership Team as the Development Director for our empower SaaS platform. In this critical role, you will be responsible for driving the development and delivery of our market-leading platform, ensuring it meets the evolving needs of our clients and delivers exceptional value. Where you ll add value: + Recruit, build and lead a high-performing team of developers and QA engineers + Foster a culture of innovation and continuous improvement with the development team + Define and execute the development roadmap for the empower platform, aligned with product strategy and business objectives + Oversee the development lifecycle, from technical design to development, testing, and deployment + Implement and maintain best practices for software development, including Agile methodologies, continuous integration/continuous delivery (CI/CD), and code quality assurance + Champion automated testing practices and tools, driving efficiency and improving software quality + Partner closely with the Product Management function to understand user needs and translate them into technical requirements + Stay abreast of emerging technologies and industry trends, identifying opportunities to enhance the empower platform + Contribute to the overall strategic direction of AdviserPlus, providing technical expertise and insights to the Executive Leadership Team About you: + Minimum 5 years experience leading development teams in a fast-paced, technology-driven environment + Proven track record of successfully delivering complex software projects on time and within budget + Strong understanding of software development lifecycle methodologies (Agile, Waterfall, etc.) + Experience with cloud platforms, preferably Azure, is a significant advantage + Expertise in automated testing frameworks and tools is a bonus + Excellent communication, collaboration, and leadership skills + Ability to think strategically and translate business needs into technical solutions + Passion for building high-quality, innovative software products What s on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots. As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions. If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership. About the role Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers. As a Lead you will also be responsible for working with our PR team to show the value of what Service Design can bring to an organization like Boots. Lead workshops and research activities to help evaluate and improve current services across Boots Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs Speak on behalf of your team to design and develop complex user flows, journey maps, and information architectures to guide the creation of improved user experiences for both front and backstage Lead the way for user-centered design principles and best practices throughout the product development lifecycle. Iterate on designs based on user feedback, stakeholder input, and usability findings. Be a pioneer by staying up-to-date with industry trends and emerging design technologies to continuously improve our design process and output. What you'll need to have Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus. 4-8 years of professional experience as a Lead/Senior Service Designer Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion. Expert in tools such to produce outputs such as Service Blueprints Experience with user research techniques, usability testing, and user behaviour analysis. Ability to communicate with senior executives with the ability to articulate design decisions and rationale. Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements. Proactive, self-motivated, collaborative and curious to learn. Our benefits Boots Retirement Savings Plan Enhanced maternity/paternity/adoption leave pay Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here . What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
May 18, 2024
Full time
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots. As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions. If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership. About the role Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers. As a Lead you will also be responsible for working with our PR team to show the value of what Service Design can bring to an organization like Boots. Lead workshops and research activities to help evaluate and improve current services across Boots Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs Speak on behalf of your team to design and develop complex user flows, journey maps, and information architectures to guide the creation of improved user experiences for both front and backstage Lead the way for user-centered design principles and best practices throughout the product development lifecycle. Iterate on designs based on user feedback, stakeholder input, and usability findings. Be a pioneer by staying up-to-date with industry trends and emerging design technologies to continuously improve our design process and output. What you'll need to have Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus. 4-8 years of professional experience as a Lead/Senior Service Designer Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion. Expert in tools such to produce outputs such as Service Blueprints Experience with user research techniques, usability testing, and user behaviour analysis. Ability to communicate with senior executives with the ability to articulate design decisions and rationale. Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements. Proactive, self-motivated, collaborative and curious to learn. Our benefits Boots Retirement Savings Plan Enhanced maternity/paternity/adoption leave pay Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here . What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Your new company Hays Specialist Recruitment are recruiting an ambitious Director of Change Management on a permanent basis to join a large and transforming national health and social care charity based across the UK. This key role will report directly into the Executive Director and can be worked remotely with some travel to sites across England and more specifically across Leeds/London and Manchester. Your new role The new Director of Change Management will deliver significant, multi-faceted programmes, incorporating contract and product implementations and mobilisations across a portfolio of services across the wider organisation. You will be responsible for supporting and translating the organisations strategy and business plans into an overall portfolio of projects, implemented with associated governance and controls that drive quality, ambition and efficiency to meet the business needs. You will bring your significant experience of working in similar roles, adopting best practice to deliver high standard project management and resource control for all relevant and required change programmes. This includes product implementation and contract mobilisations from point of initiation through to delivery and continuous improvement. You will lead the Change Management Team of around 22 project and change professionals, being responsible for the day-to-day leadership and management of the team. You will be a strong and empowering leader with experience of service improvement, transformation delivery, responsibility, and oversight. You will work with key stakeholders to deliver the change requirements of the organisation, ensuring that required changes in delivery, impact, capacity, capability, and techniques are understood, defined, planned, and implemented. You will be a real ambassador for change and be regarded as a key influential leader across the organisation. What you'll need to succeed Experience of leading large scale business change in a multi-site organisation Experience of leading transformation and service improvement programmes and projects Experience of project management approaches, and utilising them as they fit to the organisation's context Knowledge of change management best practice structures, risk analysis, and resource allocation Experience and knowledge of cultural change approaches to ensure robust and well received implementation of new ways of working for the end user Able to communicate across the organisation to all colleagues, and external stakeholders. Project qualification such as Six Sigma, Prince2, Agile would be advantageous Strong quantitative and qualitative analysis skills such as KPI / performance data analysis experience would be ideal Ability to work at a fast pace in a dynamic environment Strong leadership skills to develop and lead project and change professionals effectively Experience of delivering large scale digital transformation would be advantageous What you'll get in return This exciting new position is paying up to 94,192 negotiable on experience and offers an excellent work life balance including: home working, 25 days annual leave that increases with service, company pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Your new company Hays Specialist Recruitment are recruiting an ambitious Director of Change Management on a permanent basis to join a large and transforming national health and social care charity based across the UK. This key role will report directly into the Executive Director and can be worked remotely with some travel to sites across England and more specifically across Leeds/London and Manchester. Your new role The new Director of Change Management will deliver significant, multi-faceted programmes, incorporating contract and product implementations and mobilisations across a portfolio of services across the wider organisation. You will be responsible for supporting and translating the organisations strategy and business plans into an overall portfolio of projects, implemented with associated governance and controls that drive quality, ambition and efficiency to meet the business needs. You will bring your significant experience of working in similar roles, adopting best practice to deliver high standard project management and resource control for all relevant and required change programmes. This includes product implementation and contract mobilisations from point of initiation through to delivery and continuous improvement. You will lead the Change Management Team of around 22 project and change professionals, being responsible for the day-to-day leadership and management of the team. You will be a strong and empowering leader with experience of service improvement, transformation delivery, responsibility, and oversight. You will work with key stakeholders to deliver the change requirements of the organisation, ensuring that required changes in delivery, impact, capacity, capability, and techniques are understood, defined, planned, and implemented. You will be a real ambassador for change and be regarded as a key influential leader across the organisation. What you'll need to succeed Experience of leading large scale business change in a multi-site organisation Experience of leading transformation and service improvement programmes and projects Experience of project management approaches, and utilising them as they fit to the organisation's context Knowledge of change management best practice structures, risk analysis, and resource allocation Experience and knowledge of cultural change approaches to ensure robust and well received implementation of new ways of working for the end user Able to communicate across the organisation to all colleagues, and external stakeholders. Project qualification such as Six Sigma, Prince2, Agile would be advantageous Strong quantitative and qualitative analysis skills such as KPI / performance data analysis experience would be ideal Ability to work at a fast pace in a dynamic environment Strong leadership skills to develop and lead project and change professionals effectively Experience of delivering large scale digital transformation would be advantageous What you'll get in return This exciting new position is paying up to 94,192 negotiable on experience and offers an excellent work life balance including: home working, 25 days annual leave that increases with service, company pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client is a well-established manufacturer of based in Leeds. They are moving to a new Enterprise Resource Planning (ERP) system based on Microsoft Dynamics 365 for their factories and are looking for a Functional Consultant who can design, code, and maintain custom software applications / systems to support business processes and needs. You will participate in code reviews, software testing and support the integration of new technologies into existing systems. Dynamics 365 FO Functional Consultant - Key responsibilities - D365, F&O, Finance, Operations Comprehensive support of the ongoing ERP Integration programme, working with a Microsoft Partner and an internal IT team to ensure that the system meets with expectations and is delivered in a timely and affordable manner Acting as a Subject Matter Expert on all aspects of the Dynamics 365 F&O system Documenting business needs, identifying gaps between these needs and the standard functionalities of applications, designing solutions to bridge these gaps, and detailing business requirements for developers. Developing and maintaining documentation of business processes with a focus on compliance during all analysis and redesign activities. Configuring applications, conducting tests, and evaluating them to ensure quality and consistency. Creating, documenting, and executing test plans to verify the integrity and accuracy of business processes, setups, modifications, enhancements, customizations, and updates. Developing and updating end-user training materials and conducting training sessions as needed. Dynamics 365 FO Functional Consultant - Experience Required - D365, F&O, Finance, Operations The full software development lifecycle, familiar with both Waterfall and Agile methodologies. Business analysis and implementing best practices, specifically within the Microsoft Dynamics F&O environment. At least two years of experience with Dynamics D365 F&O Strong knowledge of accounting, particularly the finance and distribution modules critical to the solution being implemented. Configuration of Dynamics D365 F&O and related technologies. Designing business rules and process flows. Building and maintaining strategic relationships at executive and operational levels, including IT and business owners. Effective communication and presentation skills across all levels of an organization. Dynamics 365 FO Functional Consultant - Salary and benefits - D365, F&O, Finance, Operations 37.5 hours per week 25 days holiday per year plus bank holidays Company profit share scheme Healthcare scheme Company sick pay Pension Salary sacrifice EV scheme Workplace flexibility: a hybrid of home/office working To Apply If you have the skills and experience to succeed in this role, and you have a passion for software coding and data, we would love to hear from you. Please apply online and one of our Consultants will contact you to conduct an initial pre screen interview.
May 17, 2024
Full time
Our client is a well-established manufacturer of based in Leeds. They are moving to a new Enterprise Resource Planning (ERP) system based on Microsoft Dynamics 365 for their factories and are looking for a Functional Consultant who can design, code, and maintain custom software applications / systems to support business processes and needs. You will participate in code reviews, software testing and support the integration of new technologies into existing systems. Dynamics 365 FO Functional Consultant - Key responsibilities - D365, F&O, Finance, Operations Comprehensive support of the ongoing ERP Integration programme, working with a Microsoft Partner and an internal IT team to ensure that the system meets with expectations and is delivered in a timely and affordable manner Acting as a Subject Matter Expert on all aspects of the Dynamics 365 F&O system Documenting business needs, identifying gaps between these needs and the standard functionalities of applications, designing solutions to bridge these gaps, and detailing business requirements for developers. Developing and maintaining documentation of business processes with a focus on compliance during all analysis and redesign activities. Configuring applications, conducting tests, and evaluating them to ensure quality and consistency. Creating, documenting, and executing test plans to verify the integrity and accuracy of business processes, setups, modifications, enhancements, customizations, and updates. Developing and updating end-user training materials and conducting training sessions as needed. Dynamics 365 FO Functional Consultant - Experience Required - D365, F&O, Finance, Operations The full software development lifecycle, familiar with both Waterfall and Agile methodologies. Business analysis and implementing best practices, specifically within the Microsoft Dynamics F&O environment. At least two years of experience with Dynamics D365 F&O Strong knowledge of accounting, particularly the finance and distribution modules critical to the solution being implemented. Configuration of Dynamics D365 F&O and related technologies. Designing business rules and process flows. Building and maintaining strategic relationships at executive and operational levels, including IT and business owners. Effective communication and presentation skills across all levels of an organization. Dynamics 365 FO Functional Consultant - Salary and benefits - D365, F&O, Finance, Operations 37.5 hours per week 25 days holiday per year plus bank holidays Company profit share scheme Healthcare scheme Company sick pay Pension Salary sacrifice EV scheme Workplace flexibility: a hybrid of home/office working To Apply If you have the skills and experience to succeed in this role, and you have a passion for software coding and data, we would love to hear from you. Please apply online and one of our Consultants will contact you to conduct an initial pre screen interview.
IT Analyst (Graduate) Berkshire, England (Hybrid) Upto 31,500 per annum 83DATA are partnered with global manufacturing comany who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a relevant business degree who have a passion for a long term career in Information Technology. Responsibilites: Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives. Work with business users to define and analyze problems and align the most suitable technical, application or configuration solutions. Solicit, develop, document, and manage requirements and provide detailed design and business rules to support the requirements throughout the project life cycle up to and through change control. Review system test plans and system tests modules before implementation. Create, review, and deliver end-user documentation (user guide, process flow charts, training materials) and training for accuracy. In upgrades, monitor production performance enhancements and system integrity with end-users. Develop detailed implementation and upgrade project plans in conjunction with other account team associates. Ensure that documentation is updated when change requests are approved for the project. Provide input on processes, procedures, or new approaches. Requirements: Bachelor's or Masters degree in Business Administration, Business Information System, Management Information Systems, Computer/ Information Science, or a related field. Knowledge of basic principles, methods, technologies, and practices of a professional/technical field. Must have demonstrated leadership experience. Demonstrated basic knowledge of system development methodology, project management system architecture and analytical/problem solving skills Able to execute with the highest degree of integrity and accountability. Demonstrates the ability to communicate effectively with all levels of the business beginning with the shop floor and ending with senior management. Self-motivated individual who strives for excellence and continuous improvement through the use of analytical problem-solving skills. Excellent written and verbal communications skills, with the ability to interact effectively with executives. Demonstrated problem solving and analytical skills. Experience using various computer applications including Microsoft Excel, Access and other applications included in the Microsoft Office Suite. Please apply or email with a copy of your CV.
May 17, 2024
Full time
IT Analyst (Graduate) Berkshire, England (Hybrid) Upto 31,500 per annum 83DATA are partnered with global manufacturing comany who run an exceptional graduate program that is an integrated process for accelerating the development of our future leaders. It is geared toward recent graduates with Information Technology internship experience and a relevant business degree who have a passion for a long term career in Information Technology. Responsibilites: Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives. Work with business users to define and analyze problems and align the most suitable technical, application or configuration solutions. Solicit, develop, document, and manage requirements and provide detailed design and business rules to support the requirements throughout the project life cycle up to and through change control. Review system test plans and system tests modules before implementation. Create, review, and deliver end-user documentation (user guide, process flow charts, training materials) and training for accuracy. In upgrades, monitor production performance enhancements and system integrity with end-users. Develop detailed implementation and upgrade project plans in conjunction with other account team associates. Ensure that documentation is updated when change requests are approved for the project. Provide input on processes, procedures, or new approaches. Requirements: Bachelor's or Masters degree in Business Administration, Business Information System, Management Information Systems, Computer/ Information Science, or a related field. Knowledge of basic principles, methods, technologies, and practices of a professional/technical field. Must have demonstrated leadership experience. Demonstrated basic knowledge of system development methodology, project management system architecture and analytical/problem solving skills Able to execute with the highest degree of integrity and accountability. Demonstrates the ability to communicate effectively with all levels of the business beginning with the shop floor and ending with senior management. Self-motivated individual who strives for excellence and continuous improvement through the use of analytical problem-solving skills. Excellent written and verbal communications skills, with the ability to interact effectively with executives. Demonstrated problem solving and analytical skills. Experience using various computer applications including Microsoft Excel, Access and other applications included in the Microsoft Office Suite. Please apply or email with a copy of your CV.
"A good system shortens the road to the goal." Orison Swett Marden. Sheridan Maine is working in partnership with our client, based in Edgbaston, to recruit a Business Systems Analyst. The successful candidate will demonstrate strong interpersonal skills, with the ability to foster a positive team environment by engaging with team members, offering support and encouragement as needed. As part of this role, the individual will play a crucial role within the internal project team, overseeing the implementation of new systems. Post-implementation, they will lead a working group comprising super users, taking charge of the maintenance, support, and development of business systems. Your responsibilities as the Business Systems Analyst will include: Research and analyse current business processes, collaborate with stakeholders to propose solutions, and drive system optimisation projects Create detailed implementation plans, oversee project execution, and provide post-implementation support Develop end-to-end test cases, conduct training sessions, and generate reports for executives Communicate with senior management, develop methodologies, and support department initiatives Ensure compliance with health, safety, environmental, and data protection regulations The successful Business Systems Analyst will require the following skills and experience: BSc in Business Administration, Information Systems, or related field Personable with strong interpersonal skills Extensive business systems analysis experience Proficiency in Microsoft Dynamics 365 finance and operations, including BI tools Successful product delivery using agile and waterfall methods Strong leadership and project management skills Exceptional analytical and problem-solving abilities Expertise in business process modelling and translating requirements Ability to design systems aligned with business objectives Effective communication with technical and non-technical stakeholders Solid technical background, bridging business and technical teams This role offers flexible, hybrid working. If you're passionate about this position or are keen to hear more, please click on "apply" as soon as possible.You are required to be eligible to work in the UK full time without restriction.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
May 17, 2024
Full time
"A good system shortens the road to the goal." Orison Swett Marden. Sheridan Maine is working in partnership with our client, based in Edgbaston, to recruit a Business Systems Analyst. The successful candidate will demonstrate strong interpersonal skills, with the ability to foster a positive team environment by engaging with team members, offering support and encouragement as needed. As part of this role, the individual will play a crucial role within the internal project team, overseeing the implementation of new systems. Post-implementation, they will lead a working group comprising super users, taking charge of the maintenance, support, and development of business systems. Your responsibilities as the Business Systems Analyst will include: Research and analyse current business processes, collaborate with stakeholders to propose solutions, and drive system optimisation projects Create detailed implementation plans, oversee project execution, and provide post-implementation support Develop end-to-end test cases, conduct training sessions, and generate reports for executives Communicate with senior management, develop methodologies, and support department initiatives Ensure compliance with health, safety, environmental, and data protection regulations The successful Business Systems Analyst will require the following skills and experience: BSc in Business Administration, Information Systems, or related field Personable with strong interpersonal skills Extensive business systems analysis experience Proficiency in Microsoft Dynamics 365 finance and operations, including BI tools Successful product delivery using agile and waterfall methods Strong leadership and project management skills Exceptional analytical and problem-solving abilities Expertise in business process modelling and translating requirements Ability to design systems aligned with business objectives Effective communication with technical and non-technical stakeholders Solid technical background, bridging business and technical teams This role offers flexible, hybrid working. If you're passionate about this position or are keen to hear more, please click on "apply" as soon as possible.You are required to be eligible to work in the UK full time without restriction.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
May 17, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Systems Administrator - 35K + 2.5k Car Allowance Excelcare are a privately owned nursing and care provider with our Support Office based in the heart of Bromley, Kent. We are a family-run business and have been operating for over 34 years. We have 31 care homes spanning South London, Essex, Cambridge and Milton Keynes. Our vision is to continually provide outstanding care to the people living in our homes. Working within the Digital Transformation Team and reporting to the Director of Digital Transformation, we have an exciting opportunity for a Systems Administrator to join our team of implementation leads to help embed and maintain the core Care Quality and Compliance Systems. As Systems Administrator you would work alongside the team and internal stakeholders to implement a number of systems as well as support with training and provide ongoing support. We are already in the third phase of our Digital Transformation journey which will take us through the next 12 to 18 months. You'd work closely with the Project Manager to ensure timely and quality completion of the project. You should have a minimum of 2 years' experience working within project management as well as experience of the care sector. Key responsibilities: Support with current and future implementations and system enhancements by collaborating with various business areas and system owners. Support with migration of data onto new platforms prior to Go-Live. Provide training and support during and after implementation of new systems, as well as existing system. Define requirements and monitor those through to implementation. Collaborate with vendors to implement enhancements. Develop and maintain implementation and enhancement project plans. Manage project with specific focus on deliverables, tasks and due dates. Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program. Report weekly to Executive Sponsor when tasks are at risk till critical path determined. Perform independently with minimal supervision and work with others developing trusting relationships. Adapt quickly to complex culture and develop successful professional relations with key stakeholders. Recommend management of status of all ongoing projects. Anticipate delays and initiate plans and alternative solutions. Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates. Ensure compliance with corporate policies, project systems and processes, including those related to safeguarding, security and legal matters (eg. GDPR) Prepare meaningful reports and perform other monitoring and evaluation tasks as needed Undertake any other responsibilities that further contribute to Excelcare business plans, as required About you: Strong interpersonal skills, including the ability to influence, work collaboratively with others and proactively cultivate relationships with a diverse range of internal and external partners. Ability to handle competing priorities, balance multiple objectives and coordinate projects with diverse stakeholders. Strong planning, organizational and execution skills with unwavering attention to detail. Thorough understanding of Digital and cloud-based Systems. Knowledge of the care sector, including methods, processes, and procedures. Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.) and project management software Excellent verbal and written communication. A minimum of a Bachelor's degree or comparable job-related experience is required. Car driver with own car. Car allowance and mileage is paid. Flexibility to travel across the care home portfolio as required. Benefits of joining us as a Systems Administrator: 25 days holiday plus bank holidays Contributory pension scheme Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate (criminal records check) paid for by Excelcare Comprehensive induction programme Funded qualifications Employee of the month - £100 for outstanding contribution Regular company events and staff appreciation days
May 17, 2024
Full time
Systems Administrator - 35K + 2.5k Car Allowance Excelcare are a privately owned nursing and care provider with our Support Office based in the heart of Bromley, Kent. We are a family-run business and have been operating for over 34 years. We have 31 care homes spanning South London, Essex, Cambridge and Milton Keynes. Our vision is to continually provide outstanding care to the people living in our homes. Working within the Digital Transformation Team and reporting to the Director of Digital Transformation, we have an exciting opportunity for a Systems Administrator to join our team of implementation leads to help embed and maintain the core Care Quality and Compliance Systems. As Systems Administrator you would work alongside the team and internal stakeholders to implement a number of systems as well as support with training and provide ongoing support. We are already in the third phase of our Digital Transformation journey which will take us through the next 12 to 18 months. You'd work closely with the Project Manager to ensure timely and quality completion of the project. You should have a minimum of 2 years' experience working within project management as well as experience of the care sector. Key responsibilities: Support with current and future implementations and system enhancements by collaborating with various business areas and system owners. Support with migration of data onto new platforms prior to Go-Live. Provide training and support during and after implementation of new systems, as well as existing system. Define requirements and monitor those through to implementation. Collaborate with vendors to implement enhancements. Develop and maintain implementation and enhancement project plans. Manage project with specific focus on deliverables, tasks and due dates. Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program. Report weekly to Executive Sponsor when tasks are at risk till critical path determined. Perform independently with minimal supervision and work with others developing trusting relationships. Adapt quickly to complex culture and develop successful professional relations with key stakeholders. Recommend management of status of all ongoing projects. Anticipate delays and initiate plans and alternative solutions. Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates. Ensure compliance with corporate policies, project systems and processes, including those related to safeguarding, security and legal matters (eg. GDPR) Prepare meaningful reports and perform other monitoring and evaluation tasks as needed Undertake any other responsibilities that further contribute to Excelcare business plans, as required About you: Strong interpersonal skills, including the ability to influence, work collaboratively with others and proactively cultivate relationships with a diverse range of internal and external partners. Ability to handle competing priorities, balance multiple objectives and coordinate projects with diverse stakeholders. Strong planning, organizational and execution skills with unwavering attention to detail. Thorough understanding of Digital and cloud-based Systems. Knowledge of the care sector, including methods, processes, and procedures. Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.) and project management software Excellent verbal and written communication. A minimum of a Bachelor's degree or comparable job-related experience is required. Car driver with own car. Car allowance and mileage is paid. Flexibility to travel across the care home portfolio as required. Benefits of joining us as a Systems Administrator: 25 days holiday plus bank holidays Contributory pension scheme Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate (criminal records check) paid for by Excelcare Comprehensive induction programme Funded qualifications Employee of the month - £100 for outstanding contribution Regular company events and staff appreciation days
At Tryzens Global, we are on a mission to accelerate global branded commerce for our clients. What we're looking for is a talented individual who c by 10x YoY and set the product strategy - you'll be a senior decision-maker. We value candidates who can apply first-principle thinking and can manage a high-growth environment. We are seeking an experienced and passionate Product leader who can help us continue growing our ARR by 100% YoY by driving our strategy and execution for delivering novel and relevant digital products across our group of Brands. The successful person will identify market opportunities for investment and develop commercially attractive solutions for our target clients in the markets we serve. The ideal candidate will have over five years of experience in product management in the software/digital markets. This person must have a customer-first mindset, strong understanding of the digital commerce ecosystem and an ability to scope, track, analyse, and improve our digital products throughout their lifecycle from concept to end-of-life. The role requires a candidate who has excellent analytical, organizational, and communication skills for defining our product strategy and working with cross-functional teams to interpret and prioritise requirements and establish the basis for performance management. This is a customer-centric role, working to translate the needs of users into digital business opportunities. Key Objectives of this role: To lead Product strategy and product lifecycle management within Tryzens Global Work with the global leadership team to set out the product roadmap and strategy Be responsible for leading research and design of new products Continue to evolve the product value proposition to ensure best fit and help us engage new verticals and markets Improve the UX/UI of existing products. Conduct user research and usability studies, collaborating with designers, developers, and client teams throughout the process Build out over time a team of product managers to support the growth of the business. Help set product design and research standards Be responsible for setting, delivering and analysing our product KPIs Drive strategies and long-term vision to build and support best-in-class digital products that benefit our target clients and markets. Responsibilities: Partner with relevant functions to manage roadmap and backlog for all digital products, ensuring that each party delivers their contribution on time and per expectation Partner with executive team to identify key capabilities needed as well as potential issues Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing, as well as lifecycle management. Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization Work with Finance and CRO to determine commercial models (pricing, terms and conditions) relevant to compete effectively in market. Work with corporate and regional marketing to develop positioning and messaging and ensure differentiation from competitors Monitor and evaluate product performance to facilitate continuous iteration and improvement Five or more years of experience in digital product management or similar role Proven track record of working with international, growth companies Proven organisational and leadership abilities Excellent communication skills both in spoken and written form Strong analytical, prioritization, and negotiating skills Passion for building great products to solve customer and business problems Proven experience as a Product Manager, including creating product roadmaps and strategies, preferably for developer-facing products Experience conducting market research and obtaining consumer feedback on products in both quantitative and qualitative fields to drive product decisions. Experience in usability and customer-focused design Preferred skills and qualifications Experience of Digital Commerce and Payments solutions. Bachelor's degree in business, computer science, information systems, or related field Group Life insurance (4x annual salary) Enhanced Parental Leave Contributory pension Hybrid working environment (combination of work from home and in office) 25 days annual leave A day off for your birthday 2 days off for CSR activities per year cycle-to-work scheme Equal Opportunity Statement We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.
May 17, 2024
Full time
At Tryzens Global, we are on a mission to accelerate global branded commerce for our clients. What we're looking for is a talented individual who c by 10x YoY and set the product strategy - you'll be a senior decision-maker. We value candidates who can apply first-principle thinking and can manage a high-growth environment. We are seeking an experienced and passionate Product leader who can help us continue growing our ARR by 100% YoY by driving our strategy and execution for delivering novel and relevant digital products across our group of Brands. The successful person will identify market opportunities for investment and develop commercially attractive solutions for our target clients in the markets we serve. The ideal candidate will have over five years of experience in product management in the software/digital markets. This person must have a customer-first mindset, strong understanding of the digital commerce ecosystem and an ability to scope, track, analyse, and improve our digital products throughout their lifecycle from concept to end-of-life. The role requires a candidate who has excellent analytical, organizational, and communication skills for defining our product strategy and working with cross-functional teams to interpret and prioritise requirements and establish the basis for performance management. This is a customer-centric role, working to translate the needs of users into digital business opportunities. Key Objectives of this role: To lead Product strategy and product lifecycle management within Tryzens Global Work with the global leadership team to set out the product roadmap and strategy Be responsible for leading research and design of new products Continue to evolve the product value proposition to ensure best fit and help us engage new verticals and markets Improve the UX/UI of existing products. Conduct user research and usability studies, collaborating with designers, developers, and client teams throughout the process Build out over time a team of product managers to support the growth of the business. Help set product design and research standards Be responsible for setting, delivering and analysing our product KPIs Drive strategies and long-term vision to build and support best-in-class digital products that benefit our target clients and markets. Responsibilities: Partner with relevant functions to manage roadmap and backlog for all digital products, ensuring that each party delivers their contribution on time and per expectation Partner with executive team to identify key capabilities needed as well as potential issues Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing, as well as lifecycle management. Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization Work with Finance and CRO to determine commercial models (pricing, terms and conditions) relevant to compete effectively in market. Work with corporate and regional marketing to develop positioning and messaging and ensure differentiation from competitors Monitor and evaluate product performance to facilitate continuous iteration and improvement Five or more years of experience in digital product management or similar role Proven track record of working with international, growth companies Proven organisational and leadership abilities Excellent communication skills both in spoken and written form Strong analytical, prioritization, and negotiating skills Passion for building great products to solve customer and business problems Proven experience as a Product Manager, including creating product roadmaps and strategies, preferably for developer-facing products Experience conducting market research and obtaining consumer feedback on products in both quantitative and qualitative fields to drive product decisions. Experience in usability and customer-focused design Preferred skills and qualifications Experience of Digital Commerce and Payments solutions. Bachelor's degree in business, computer science, information systems, or related field Group Life insurance (4x annual salary) Enhanced Parental Leave Contributory pension Hybrid working environment (combination of work from home and in office) 25 days annual leave A day off for your birthday 2 days off for CSR activities per year cycle-to-work scheme Equal Opportunity Statement We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.
WE ARE VERITONE Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit . Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives Look for improvements in the workflow across the entire Product Lifecycle Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components- advantage Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package Equity Grant(s) Employe Stock Purchase Plan (ESPP) Remote first + Hybrid workplace VERI Communities (Affinity Groups) & Belonging Empowerment to build your career journey at Veritone Flexible (Paid) Time Off Benefits Program: medical, dental, vision, and more! Mental health awareness and support An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends Can juggle multiple projects, priorities, and deadlines with a positive attitude Comfortable in a fast-paced, small company environment Collaborative and always contributing value Driven to win as a team Remote first workplace Check us out! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you've made it this far and align with our goals, we look forward to reviewing your qualifications! DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London.
May 17, 2024
Full time
WE ARE VERITONE Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit . Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives Look for improvements in the workflow across the entire Product Lifecycle Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components- advantage Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package Equity Grant(s) Employe Stock Purchase Plan (ESPP) Remote first + Hybrid workplace VERI Communities (Affinity Groups) & Belonging Empowerment to build your career journey at Veritone Flexible (Paid) Time Off Benefits Program: medical, dental, vision, and more! Mental health awareness and support An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends Can juggle multiple projects, priorities, and deadlines with a positive attitude Comfortable in a fast-paced, small company environment Collaborative and always contributing value Driven to win as a team Remote first workplace Check us out! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you've made it this far and align with our goals, we look forward to reviewing your qualifications! DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London.
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. The American Express Network enables over $1.6 trillion in annual spend and serves card Issuers and Acquirers in over 190 markets worldwide. Network and Acquirer Solutions (NAS) operates the American Express Global Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers and launching a new Network in China. The NAS Product Development & Management team is focused on delivering innovative products, services, and capabilities that anticipate the needs of customers - the team is enabling more types of payments, supporting new use cases, and crafting compelling value propositions for issuers, merchants, acquirers, businesses, and consumers. Product Managers within the Network Product team play a critical role in leading the vision, strategy, and development of American Express's emerging payment solutions. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. This exciting role will offer a dedicated product management leader the opportunity to drive the end to end development and management of new payment products such as Real Time Payments, Push Payments, Cross Border Payments, etc. and will provide the opportunity to stay on the cutting edge of innovative and groundbreaking digital payment solutions. Key responsibilities include: Drive the product vision, strategy, and value proposition for the Multi-Rail Payment capabilities. Own and prioritize the A2A roadmap with inputs from internal and external customers. Conduct market and user research, identify market trends, perform quantitative and qualitative analyses, and evaluate the competitive landscape to find opportunities to further improve the product value proposition and refine the product roadmap. Collect and synthesize product data to drive actionable insights and steer the product strategy. Assess commercial viability - and improve revenue window on new product solutions and offerings. Promote product development prioritization accordingly. Partner with Product Development teams to groom, prioritize, and execute on the product backlog in an agile environment. Collaborate with key internal and external partners (e.g., P&L owners, product development, engineering, data, analytics, other product management teams, etc.) to deliver results as a cross-functional team. Develop Go-to-Market strategies that enable capabilities to be adopted and scaled. Qualifications: Relevant experience: Significant experience in FinTech, Payments processor, Product Management and/or Management Consulting. Comfort with ambiguity - ability to draw from market & user research / competitive analysis to syndicate a view of required solution characteristics, and features and or to define segments within which existing products should be deployed. A solid understanding of the strategic drivers for a competitive value proposition, and effective market deployment Passion for payments and innovation: Passion for emerging payments, FinTech's, and evolving payments landscape (e.g., real time payments, open banking, etc.). Knowledge of payments industry and innovative technologies, ideally expertise in digital payments. Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and get results in a fast paced, multi-partner environment with constant change. Familiar with Agile and Scum methodologies. Collaborative teammate: Ability to collaborate with internal partners and optimally operate in ambiguity, white space, and constantly evolving priorities. Leadership experience: Experience leading cross-functional teams to manage large scale product launches, including test and learn pilots. Intellectual curiosity: High-intellectual curiosity, creative and critical thinker with experience in sophisticated problem solving and strategic thought leadership. Entrepreneurial spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to complete and deliver results. Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse partners and mobilize and lead cross-functional teams. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
May 16, 2024
Full time
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. The American Express Network enables over $1.6 trillion in annual spend and serves card Issuers and Acquirers in over 190 markets worldwide. Network and Acquirer Solutions (NAS) operates the American Express Global Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers and launching a new Network in China. The NAS Product Development & Management team is focused on delivering innovative products, services, and capabilities that anticipate the needs of customers - the team is enabling more types of payments, supporting new use cases, and crafting compelling value propositions for issuers, merchants, acquirers, businesses, and consumers. Product Managers within the Network Product team play a critical role in leading the vision, strategy, and development of American Express's emerging payment solutions. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. This exciting role will offer a dedicated product management leader the opportunity to drive the end to end development and management of new payment products such as Real Time Payments, Push Payments, Cross Border Payments, etc. and will provide the opportunity to stay on the cutting edge of innovative and groundbreaking digital payment solutions. Key responsibilities include: Drive the product vision, strategy, and value proposition for the Multi-Rail Payment capabilities. Own and prioritize the A2A roadmap with inputs from internal and external customers. Conduct market and user research, identify market trends, perform quantitative and qualitative analyses, and evaluate the competitive landscape to find opportunities to further improve the product value proposition and refine the product roadmap. Collect and synthesize product data to drive actionable insights and steer the product strategy. Assess commercial viability - and improve revenue window on new product solutions and offerings. Promote product development prioritization accordingly. Partner with Product Development teams to groom, prioritize, and execute on the product backlog in an agile environment. Collaborate with key internal and external partners (e.g., P&L owners, product development, engineering, data, analytics, other product management teams, etc.) to deliver results as a cross-functional team. Develop Go-to-Market strategies that enable capabilities to be adopted and scaled. Qualifications: Relevant experience: Significant experience in FinTech, Payments processor, Product Management and/or Management Consulting. Comfort with ambiguity - ability to draw from market & user research / competitive analysis to syndicate a view of required solution characteristics, and features and or to define segments within which existing products should be deployed. A solid understanding of the strategic drivers for a competitive value proposition, and effective market deployment Passion for payments and innovation: Passion for emerging payments, FinTech's, and evolving payments landscape (e.g., real time payments, open banking, etc.). Knowledge of payments industry and innovative technologies, ideally expertise in digital payments. Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and get results in a fast paced, multi-partner environment with constant change. Familiar with Agile and Scum methodologies. Collaborative teammate: Ability to collaborate with internal partners and optimally operate in ambiguity, white space, and constantly evolving priorities. Leadership experience: Experience leading cross-functional teams to manage large scale product launches, including test and learn pilots. Intellectual curiosity: High-intellectual curiosity, creative and critical thinker with experience in sophisticated problem solving and strategic thought leadership. Entrepreneurial spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to complete and deliver results. Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse partners and mobilize and lead cross-functional teams. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.