Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Company Secretariat, Legal, Audit & Risk Contract Type: Permanent - Full Time Job Location: Cheltenham, Gloucestershire Date Posted: 17.04.2024 We have a fantastic opportunity for a Data Protection Assistant to join our team within Vistry Services, at our office in Cheltenham, Gloucestershire. As our Data Protection Assistant you will work alongside the Head of Data Protection in ensuring that Vistry's data protection strategy and implementation are in compliance with the General Data Protection Regulation requirements. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality. Demonstration of range of educational achievements to include Maths and English. Previous experience working within a data protection team. Strong knowledge of data protection regulation. Sufficient knowledge of information technology and data management systems. Understanding of the Data Protection Act. Excellent analytical skills. Excellent interpersonal skills with the ability to interact effectively with people at all organisational levels. Excellent attention to detail. Ability to use independent judgement and discretion when making decisions. Ability to handle confidential and sensitive information. Good working knowledge and experience of records management, complaints processes, archive and retention principles and their supporting systems. A working knowledge of IT applications and systems. Excellent organisational skills and the ability to work to tight deadlines. Ability to work effectively both independently and as part of a team. Proven ability to show initiative and contribute in a changing environment. A commitment to work as required to meet the needs of the business. Desirable Certification/accreditation in data protection law. Experience working within risk management or compliance. Experience working in law. Knowledge of project management. Can do attitude. Ability to work under pressure. More about the Data Compliance Manager role Acting as first point of contact for the processing of all information rights requests relating to the business. Ensuring responses are accurate, compliant and timely and providing advice when required to the team of SAR Officers on whether information should be disclosed or refused in compliance with the relevant legislation. Ensuring accurate records are kept of requests, responses, disclosures and exemptions and associated correspondence. Continually updating and improving processes to deliver a better information rights service. The management of the Data Protection Inbox, ensuring that all queries are responded to in a timely manner alerting the Head of Daat Protection or Data Protection Lead when necessary. To update the Data Breach Log ensuring all suspected breaches are recorded promptly and correctly and to assist with analysis of data for common trends/risks. Assist with ensuring that company policies are in compliance with the UK GDPR. Assist with the drafting/amending of internal data protection policies, guidelines and procedures in consultation with key stakeholders. Assist with the completion and regular review of DPIA's and DPA's. Assist with data breach management to ensure containment and remedy. Provide advice and support relating to data protection matters. Liaise with external lawyers on data protection issues when required. Other general administrative duties to include ad hoc updates on company intranet and archiving. Safety, Health & Environment Ensure you have read the Company's health and safety policies and procedures observe them at all times. Reporting any accidents or near misses immediately to your Manager and record them in the accident book. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Wear appropriate protective clothing on site at all times. Attend all health and safety training as required by the Company. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vist
May 18, 2024
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Company Secretariat, Legal, Audit & Risk Contract Type: Permanent - Full Time Job Location: Cheltenham, Gloucestershire Date Posted: 17.04.2024 We have a fantastic opportunity for a Data Protection Assistant to join our team within Vistry Services, at our office in Cheltenham, Gloucestershire. As our Data Protection Assistant you will work alongside the Head of Data Protection in ensuring that Vistry's data protection strategy and implementation are in compliance with the General Data Protection Regulation requirements. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality. Demonstration of range of educational achievements to include Maths and English. Previous experience working within a data protection team. Strong knowledge of data protection regulation. Sufficient knowledge of information technology and data management systems. Understanding of the Data Protection Act. Excellent analytical skills. Excellent interpersonal skills with the ability to interact effectively with people at all organisational levels. Excellent attention to detail. Ability to use independent judgement and discretion when making decisions. Ability to handle confidential and sensitive information. Good working knowledge and experience of records management, complaints processes, archive and retention principles and their supporting systems. A working knowledge of IT applications and systems. Excellent organisational skills and the ability to work to tight deadlines. Ability to work effectively both independently and as part of a team. Proven ability to show initiative and contribute in a changing environment. A commitment to work as required to meet the needs of the business. Desirable Certification/accreditation in data protection law. Experience working within risk management or compliance. Experience working in law. Knowledge of project management. Can do attitude. Ability to work under pressure. More about the Data Compliance Manager role Acting as first point of contact for the processing of all information rights requests relating to the business. Ensuring responses are accurate, compliant and timely and providing advice when required to the team of SAR Officers on whether information should be disclosed or refused in compliance with the relevant legislation. Ensuring accurate records are kept of requests, responses, disclosures and exemptions and associated correspondence. Continually updating and improving processes to deliver a better information rights service. The management of the Data Protection Inbox, ensuring that all queries are responded to in a timely manner alerting the Head of Daat Protection or Data Protection Lead when necessary. To update the Data Breach Log ensuring all suspected breaches are recorded promptly and correctly and to assist with analysis of data for common trends/risks. Assist with ensuring that company policies are in compliance with the UK GDPR. Assist with the drafting/amending of internal data protection policies, guidelines and procedures in consultation with key stakeholders. Assist with the completion and regular review of DPIA's and DPA's. Assist with data breach management to ensure containment and remedy. Provide advice and support relating to data protection matters. Liaise with external lawyers on data protection issues when required. Other general administrative duties to include ad hoc updates on company intranet and archiving. Safety, Health & Environment Ensure you have read the Company's health and safety policies and procedures observe them at all times. Reporting any accidents or near misses immediately to your Manager and record them in the accident book. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Wear appropriate protective clothing on site at all times. Attend all health and safety training as required by the Company. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vist
Purpose of the Role St James Quarter (SJQ) is a best in class retail-led mixed-use destination comprising 850,000sqft of prime retail, food and leisure space, a multi-screen cinema, 5 star W Hotel, 152 private apartments and a 4-star aparthotel. The Technical Services Manager (TSM) will be instrumental in supporting the operational and technical aspects of St James Quarter under the guidance of the Senior Leadership Team. The TSM's primary focus will be on the hands-on management and oversight of technical services, including M&E, Building Management Systems (BMS), life safety, security systems, and vertical transportation. They will also act as the technical ambassador for St James Quarter, its occupiers, brand partners and guests. Key responsibilities will include ensuring that technical services are delivered effectively, meeting both statutory compliance and best practice standards. The TSM will also assist in the technical aspects of contract management and maintenance of systems, ensuring they meet agreed-upon service levels and contribute to the overall well-being and safety of the site's clients, occupiers, and guests. As a strong communicator, they will act as the interface for technical activity with the assistance and support as required by the Senior Leadership Team, contract providers and consultants. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the estate and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Foster a culture of energy conservation and sustainability awareness within technical function through education, coaching and performance management. Technical Oversee the delivery of technical services operations across the estate through the technical services, compliance teams and service partners Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated within monthly reporting criteria. Prepare and manage relevant service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Support the delivery and fit out programmes in conjunction with brand partners, asset team and consultancy leads. Sustainability Understand the client's ESG strategy and goals including the overall asset management strategy. Ensure that the sustainability agenda is fully embraced with the team and that they are fully aware of the drivers for change. Produce and constantly review monthly energy profile to provide clear reporting on the data explaining any variations. Develop, implement and manage environmental and energy conservation programmes ensuring optimum usage of energy by utilising the systems available. Promote and enable a culture of improvement, encouraging and motivating teams to go above and beyond the minimum sustainability standards. Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes. Review building energy analytics to adjust system settings to optimise energy use. To lead on energy conservation by identifying and implementing various options for saving energy. MEP & Fabric Management Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. Managing a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage any latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Ensure the fabric is maintained according to the design specification required and any works by the technical team, tenants or suppliers do not compromise this. ICT Ensure that all ICT systems including network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Contract Management Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider St James Quarter community. Service partners include but are not limited to: Vertical Transportation, ME / Maintenance, CCTV & Security System, Utilities, Telecom and ICT providersThrough the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies.Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Working collaboratively with the appointed M&E / Maintenance service partners, actively manage and monitor building systems (either directly or within engineering team), including HVAC, lighting, controls/ BMS, and renewable energy systems, to optimise energy efficiency and performance.Implement processes with mechanical and electrical engineering service provider to ensure energy management is key focus, including BMS and plant checks that extend scope to include energy review (in addition to purely system being operational).Attend key monthly meetings with the associated service partners.Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensure
May 18, 2024
Full time
Purpose of the Role St James Quarter (SJQ) is a best in class retail-led mixed-use destination comprising 850,000sqft of prime retail, food and leisure space, a multi-screen cinema, 5 star W Hotel, 152 private apartments and a 4-star aparthotel. The Technical Services Manager (TSM) will be instrumental in supporting the operational and technical aspects of St James Quarter under the guidance of the Senior Leadership Team. The TSM's primary focus will be on the hands-on management and oversight of technical services, including M&E, Building Management Systems (BMS), life safety, security systems, and vertical transportation. They will also act as the technical ambassador for St James Quarter, its occupiers, brand partners and guests. Key responsibilities will include ensuring that technical services are delivered effectively, meeting both statutory compliance and best practice standards. The TSM will also assist in the technical aspects of contract management and maintenance of systems, ensuring they meet agreed-upon service levels and contribute to the overall well-being and safety of the site's clients, occupiers, and guests. As a strong communicator, they will act as the interface for technical activity with the assistance and support as required by the Senior Leadership Team, contract providers and consultants. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the estate and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Foster a culture of energy conservation and sustainability awareness within technical function through education, coaching and performance management. Technical Oversee the delivery of technical services operations across the estate through the technical services, compliance teams and service partners Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated within monthly reporting criteria. Prepare and manage relevant service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Support the delivery and fit out programmes in conjunction with brand partners, asset team and consultancy leads. Sustainability Understand the client's ESG strategy and goals including the overall asset management strategy. Ensure that the sustainability agenda is fully embraced with the team and that they are fully aware of the drivers for change. Produce and constantly review monthly energy profile to provide clear reporting on the data explaining any variations. Develop, implement and manage environmental and energy conservation programmes ensuring optimum usage of energy by utilising the systems available. Promote and enable a culture of improvement, encouraging and motivating teams to go above and beyond the minimum sustainability standards. Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes. Review building energy analytics to adjust system settings to optimise energy use. To lead on energy conservation by identifying and implementing various options for saving energy. MEP & Fabric Management Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. Managing a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage any latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Ensure the fabric is maintained according to the design specification required and any works by the technical team, tenants or suppliers do not compromise this. ICT Ensure that all ICT systems including network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Contract Management Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider St James Quarter community. Service partners include but are not limited to: Vertical Transportation, ME / Maintenance, CCTV & Security System, Utilities, Telecom and ICT providersThrough the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies.Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Working collaboratively with the appointed M&E / Maintenance service partners, actively manage and monitor building systems (either directly or within engineering team), including HVAC, lighting, controls/ BMS, and renewable energy systems, to optimise energy efficiency and performance.Implement processes with mechanical and electrical engineering service provider to ensure energy management is key focus, including BMS and plant checks that extend scope to include energy review (in addition to purely system being operational).Attend key monthly meetings with the associated service partners.Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensure
Company Description Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit Job Description Key responsibilities: Assisting customers to maximise returns on their Dynamics investment Developing long lasting and high-quality business relationships with clients by instilling trust and confidence Working directly with clients to understand their business strategy, programme requirements & processes Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy Providing solution demonstrations Developing original approaches to improve or replace existing processes and procedures Designing bespoke solutions Documenting the Programme Solution Design Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes Acting as the single point design authority between Solution Architects so that solutions can be developed Guiding Client Programme Directors & Project Managers and keeping them informed Sharing knowledge with other project team members or other Hitachi Solutions consultants Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications Key competencies: Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations Experience of developing customised solutions to complex business problems Demonstrable Programme level Solution Architect experience Strong working knowledge of Solution and Integration Design Relevant Microsoft certifications Excellent documentation and communication skills A logical approach to problem solving and the structured introduction of change into operational systems Ability to multitask and prioritise Good interpersonal skills Attention to detail Additional Information The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week. In responding to this application you are explicitly giving your permission under General Data Protection regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
May 18, 2024
Full time
Company Description Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit Job Description Key responsibilities: Assisting customers to maximise returns on their Dynamics investment Developing long lasting and high-quality business relationships with clients by instilling trust and confidence Working directly with clients to understand their business strategy, programme requirements & processes Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy Providing solution demonstrations Developing original approaches to improve or replace existing processes and procedures Designing bespoke solutions Documenting the Programme Solution Design Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes Acting as the single point design authority between Solution Architects so that solutions can be developed Guiding Client Programme Directors & Project Managers and keeping them informed Sharing knowledge with other project team members or other Hitachi Solutions consultants Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications Key competencies: Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations Experience of developing customised solutions to complex business problems Demonstrable Programme level Solution Architect experience Strong working knowledge of Solution and Integration Design Relevant Microsoft certifications Excellent documentation and communication skills A logical approach to problem solving and the structured introduction of change into operational systems Ability to multitask and prioritise Good interpersonal skills Attention to detail Additional Information The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week. In responding to this application you are explicitly giving your permission under General Data Protection regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Business Unit: Group Risk, Model Risk Management Salary range: £38,400 - £48,000 per annum DOE + red-hot benefits Location: UK Remote with HUB collaborations circa once per quarter (Glasgow, Newcastle & London). Contract type: Permanent Live to challenge the status quo. Live a life more Virgin. Our Team Ensuring we have robust Model Risk Management frameworks in place is essential for us to manage risk arising from using models for our decision making while complying with complex regulations and increasing regulatory expectations. Also, the advent of new technologies (e.g. AI) and emerging sources of financial risk (e.g. climate change) drive innovation in the modelling space that have to be managed appropriately. This is where our team comes in! We provide and evidence oversight in the form of independent model validations and reviews, where we work with stakeholders across the bank to ensure robust model development activities. We also make sure we adhere to frameworks and policies by supporting identification and remediation of gaps in compliance. What you will be doing Supporting validations of new and revised statistical and machine learning models to ensure models across the business are fit for purpose Providing assurance on compliance with the regulatory requirements we work within Utilising your technical skills in data manipulation and extraction and analysing model performance and model risk Engaging with model owners, gathering materials for analysis, challenging model performance or development and documenting findings Generating model validation reports and ensure that validation actions are followed through to resolution Providing statistical and modelling expertise to inform the discussion between Model Development and Independent Model Validation as part of the model build and model review process Presenting model validation findings to technical forums and through governance committees We need you to have Highly analytical with a numerate degree or equivalent technical experience Solid understanding of basic probability and statistics Experience in model development and/or model validation, ideally related to at least one of the following areas: IRB, Fraud, Financial Crime and /or Machine Learning Intuitive understanding of data science and machine learning concepts and algorithms such as clustering, regression classification, hyperparameter tuning Working understanding of different modelling techniques and their underlying mechanistic details (XGBoost, LGBM, Deep Learning) Demonstrable experience with AI/ML tools and frameworks (Pandas, NumPy, Matplotlib, Pytorch, Keras) Advanced knowledge of at least one programming language, e.g., Python/SQL/SAS It is a bonus if you have but not essential: Technical knowledge of Model Risk Management and Capital Requirement Regulation Experience in model development and/or model validation of IRB, Scorecards, IFRS 9, Stress Testing, Climate Risk models Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
May 18, 2024
Full time
Business Unit: Group Risk, Model Risk Management Salary range: £38,400 - £48,000 per annum DOE + red-hot benefits Location: UK Remote with HUB collaborations circa once per quarter (Glasgow, Newcastle & London). Contract type: Permanent Live to challenge the status quo. Live a life more Virgin. Our Team Ensuring we have robust Model Risk Management frameworks in place is essential for us to manage risk arising from using models for our decision making while complying with complex regulations and increasing regulatory expectations. Also, the advent of new technologies (e.g. AI) and emerging sources of financial risk (e.g. climate change) drive innovation in the modelling space that have to be managed appropriately. This is where our team comes in! We provide and evidence oversight in the form of independent model validations and reviews, where we work with stakeholders across the bank to ensure robust model development activities. We also make sure we adhere to frameworks and policies by supporting identification and remediation of gaps in compliance. What you will be doing Supporting validations of new and revised statistical and machine learning models to ensure models across the business are fit for purpose Providing assurance on compliance with the regulatory requirements we work within Utilising your technical skills in data manipulation and extraction and analysing model performance and model risk Engaging with model owners, gathering materials for analysis, challenging model performance or development and documenting findings Generating model validation reports and ensure that validation actions are followed through to resolution Providing statistical and modelling expertise to inform the discussion between Model Development and Independent Model Validation as part of the model build and model review process Presenting model validation findings to technical forums and through governance committees We need you to have Highly analytical with a numerate degree or equivalent technical experience Solid understanding of basic probability and statistics Experience in model development and/or model validation, ideally related to at least one of the following areas: IRB, Fraud, Financial Crime and /or Machine Learning Intuitive understanding of data science and machine learning concepts and algorithms such as clustering, regression classification, hyperparameter tuning Working understanding of different modelling techniques and their underlying mechanistic details (XGBoost, LGBM, Deep Learning) Demonstrable experience with AI/ML tools and frameworks (Pandas, NumPy, Matplotlib, Pytorch, Keras) Advanced knowledge of at least one programming language, e.g., Python/SQL/SAS It is a bonus if you have but not essential: Technical knowledge of Model Risk Management and Capital Requirement Regulation Experience in model development and/or model validation of IRB, Scorecards, IFRS 9, Stress Testing, Climate Risk models Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Forter is seeking an Office Experience Manager to oversee multi-site facility management in Europe, in addition to employee experience and engagement practices for Forter's EMEA organization. This position is based at our European hub office in central London. What you'll be doing: Workplace Management Serve as the primary point of contact, representing the office professionally and warmly, to employees and visitors. Own day-to-day facilities management to ensure a safe, clean, and efficient working environment. This involves cultivating and maintaining positive working relationships with the landlord and vendors, overseeing pantry and office supplies, and managing maintenance tasks. Conduct daily walk-throughs to ensure that the office is in excellent condition, including the functionality of all IT equipment. Lead operational projects related to both existing and future office spaces, including office moves, renovations, and space optimization strategies. Provide remote support to Forter's coworking offices in EMEA, currently located in Paris. Manage accounts and pantry supply orders to ensure operational efficiency.Partner with Finance on the management of EMEA's Workplace and Employee Experience budget. Employee Experience Lead regional initiatives for Employee Experience, focusing on cultivating an inclusive community and culture. This involves organizing meaningful events, celebrating milestones, managing swag and gift shipments, and other ad hoc projects. Facilitate diversity, equity, and inclusion projects throughout the company, encompassing Employee Resource Groups (regional and global), recognition of global holidays, wellness initiatives (physical and mental), and philanthropy. Administer a consistent and effective onboarding and offboarding processes for new employees across all teams and countries in the EMEA region. Manage internal workplace communications, proactively engaging employees to maintain high levels of involvement and satisfaction. Utilize data-driven insights identified in engagement surveys to identify and implement changes that enhance the overall workplace and employee experience. What you'll need: Qualifications: Proven experience in facilities management, with a keen understanding of space optimization and resource allocation. Strong background in organizing and executing employee engagement initiatives, events, and projects. Excellent communication and interpersonal skills with the ability to collaborate across various teams. Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment. Requirements: This is an in-office, 4 days per week role (Friday is a half day from home!) Ability to participate in scheduled after-hours events once per month Competitive salary and equity Private health insurance, including vision and dental coverage Generous PTO policy Half day Fridays, every Friday Home office stipend About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful-it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where- but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers-ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data - Forter is a recipient of over 10 workplace and innovation awards, including: Great Place to Work Certification (2021, 2022, 2023) Fintech Breakthrough Awards - Best Fraud Prevention Platform (2023) Life as a Forterian: We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Will you require visa sponsorship now or in the future? When you apply to a job on this site, the personal data contained in your application will be collected by Forter Solutions UK Ltd . ("Controller"), which is located at 30 Old Bailey London EC4M 7AU and can be contacted by emailing . Controller's data protection officer is Scott Buell who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses . You can obtain a copy of the standard contractual clauses by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Lastly, please review our Job Applicant Privacy Policy in order to further understand the data that Forter collects about you, how we use it and your rights in relation to such data. Please select By checking this box, I agree to allow Forter to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow Forter to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
May 18, 2024
Full time
Forter is seeking an Office Experience Manager to oversee multi-site facility management in Europe, in addition to employee experience and engagement practices for Forter's EMEA organization. This position is based at our European hub office in central London. What you'll be doing: Workplace Management Serve as the primary point of contact, representing the office professionally and warmly, to employees and visitors. Own day-to-day facilities management to ensure a safe, clean, and efficient working environment. This involves cultivating and maintaining positive working relationships with the landlord and vendors, overseeing pantry and office supplies, and managing maintenance tasks. Conduct daily walk-throughs to ensure that the office is in excellent condition, including the functionality of all IT equipment. Lead operational projects related to both existing and future office spaces, including office moves, renovations, and space optimization strategies. Provide remote support to Forter's coworking offices in EMEA, currently located in Paris. Manage accounts and pantry supply orders to ensure operational efficiency.Partner with Finance on the management of EMEA's Workplace and Employee Experience budget. Employee Experience Lead regional initiatives for Employee Experience, focusing on cultivating an inclusive community and culture. This involves organizing meaningful events, celebrating milestones, managing swag and gift shipments, and other ad hoc projects. Facilitate diversity, equity, and inclusion projects throughout the company, encompassing Employee Resource Groups (regional and global), recognition of global holidays, wellness initiatives (physical and mental), and philanthropy. Administer a consistent and effective onboarding and offboarding processes for new employees across all teams and countries in the EMEA region. Manage internal workplace communications, proactively engaging employees to maintain high levels of involvement and satisfaction. Utilize data-driven insights identified in engagement surveys to identify and implement changes that enhance the overall workplace and employee experience. What you'll need: Qualifications: Proven experience in facilities management, with a keen understanding of space optimization and resource allocation. Strong background in organizing and executing employee engagement initiatives, events, and projects. Excellent communication and interpersonal skills with the ability to collaborate across various teams. Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment. Requirements: This is an in-office, 4 days per week role (Friday is a half day from home!) Ability to participate in scheduled after-hours events once per month Competitive salary and equity Private health insurance, including vision and dental coverage Generous PTO policy Half day Fridays, every Friday Home office stipend About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful-it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where- but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers-ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data - Forter is a recipient of over 10 workplace and innovation awards, including: Great Place to Work Certification (2021, 2022, 2023) Fintech Breakthrough Awards - Best Fraud Prevention Platform (2023) Life as a Forterian: We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Will you require visa sponsorship now or in the future? When you apply to a job on this site, the personal data contained in your application will be collected by Forter Solutions UK Ltd . ("Controller"), which is located at 30 Old Bailey London EC4M 7AU and can be contacted by emailing . Controller's data protection officer is Scott Buell who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses . You can obtain a copy of the standard contractual clauses by contacting us at . Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Lastly, please review our Job Applicant Privacy Policy in order to further understand the data that Forter collects about you, how we use it and your rights in relation to such data. Please select By checking this box, I agree to allow Forter to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow Forter to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
Global Technology Solutions Ltd
Swindon, Wiltshire
We have an exciting opportunity for a Microsoft Enterprise Cloud & Security Architect to join our client in Swindon on an initial 6 month contract. This role is hybrid and will be 3 days a week on site. Normal working hours 8:30 - 17:00, working location - Swindon Rate: £350-420 per day Role inside IR35 - Umbrella contractors only Key Responsibilities: Develop secure and compliant solutions tailored for Microsoft clients, leveraging various Microsoft technologies and services like Azure, Microsoft Defender, Microsoft Purview, Microsoft Sentinel, among others. ? Facilitate technical discussions and workshops with both clients and delivery teams to ascertain and validate business needs, technical requirements, and adherence to security and compliance standards. ? Craft and deliver solution design documentation, including high-level designs, detailed designs, architecture diagrams, and data flow diagrams. ? Execute comprehensive security solutions to safeguard client systems and data against cyber threats. Key Skills and Experience ? Microsoft Server & Enterprise App Services, including: • Windows Server 2022, 2019, 2016, 2012R2 and previous versions • Microsoft Active Directory • Microsoft Hyper V ? Microsoft SCVMM & Virtual Machine administration: • Microsoft WSUS • Microsoft SCCM • Microsoft Exchange 2013 admin and support • Microsoft SCDPM • Microsoft SQL Server 2019, 2016 & 2008 ? Microsoft Azure Services, including: • Azure AD and Azure AD Connect • Azure VM Management • Azure Enterprise Application Services • Azure Arc • Azure Monitor • Defender for Cloud ? Microsoft 365, including: • Exchange Online • EndPoint Manager/ Configuration Manager • SharePoint Online, • MS Teams • Purview • Defender ? HPE Infrastructure: • HPE server hardware • HP ILO • HP Insight Manager ? Other Technologies and Products: • Oracle RDMS and Oracle desktop client software • Citrix Presentation Server 3 and PS4 • RAS Parallels • Commvault Backup Software • Wing FTP • Okta Identity Management • Certificate Management • Veritas Backup Exec Versions 7. and 8. • Symantec Endpoint Protection • Symantec Endpoint Encryption
May 18, 2024
Full time
We have an exciting opportunity for a Microsoft Enterprise Cloud & Security Architect to join our client in Swindon on an initial 6 month contract. This role is hybrid and will be 3 days a week on site. Normal working hours 8:30 - 17:00, working location - Swindon Rate: £350-420 per day Role inside IR35 - Umbrella contractors only Key Responsibilities: Develop secure and compliant solutions tailored for Microsoft clients, leveraging various Microsoft technologies and services like Azure, Microsoft Defender, Microsoft Purview, Microsoft Sentinel, among others. ? Facilitate technical discussions and workshops with both clients and delivery teams to ascertain and validate business needs, technical requirements, and adherence to security and compliance standards. ? Craft and deliver solution design documentation, including high-level designs, detailed designs, architecture diagrams, and data flow diagrams. ? Execute comprehensive security solutions to safeguard client systems and data against cyber threats. Key Skills and Experience ? Microsoft Server & Enterprise App Services, including: • Windows Server 2022, 2019, 2016, 2012R2 and previous versions • Microsoft Active Directory • Microsoft Hyper V ? Microsoft SCVMM & Virtual Machine administration: • Microsoft WSUS • Microsoft SCCM • Microsoft Exchange 2013 admin and support • Microsoft SCDPM • Microsoft SQL Server 2019, 2016 & 2008 ? Microsoft Azure Services, including: • Azure AD and Azure AD Connect • Azure VM Management • Azure Enterprise Application Services • Azure Arc • Azure Monitor • Defender for Cloud ? Microsoft 365, including: • Exchange Online • EndPoint Manager/ Configuration Manager • SharePoint Online, • MS Teams • Purview • Defender ? HPE Infrastructure: • HPE server hardware • HP ILO • HP Insight Manager ? Other Technologies and Products: • Oracle RDMS and Oracle desktop client software • Citrix Presentation Server 3 and PS4 • RAS Parallels • Commvault Backup Software • Wing FTP • Okta Identity Management • Certificate Management • Veritas Backup Exec Versions 7. and 8. • Symantec Endpoint Protection • Symantec Endpoint Encryption
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . We are a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating model, which makes things different and exciting; and a brilliant, positive culture. It's a fantastic place to work. We are investing in building products that utilise marketing data to drive unrivalled client performance, as a strategic priority. The role sits in the Tools & Automation tea m, alongside our Data Engineering and Platform teams , and reports to the Head of Automation. An example of a tool is: Unity - which brings together a variety of data sources, intelligence handlers and bidding functions that enable SEO and paid search teams to plan activities for the same client more effectively and to improve marketing performance. The right hire will share Croud's values: Passion: loving what you do and being driven to excel with each new project Imagination: meeting challenges creatively and ready to try new ideas Integrity: accountable and always excellent to one another The role of the Senior Software Engineer, in Croud's Tools team, will l ead on developing internal tools to unlock further client revenue potential , supporting the productionisation of solutions and embedding strong engineering practices in Croud . RESPONSIBILITIES Lead on the technical development of client-facing/revenue-driving tools Work with Head of Automation, Head of Data Engineering and other relevant stakeholders to translate the vision on tool ideas into a technical development roadmap. This entails solution design, as well as the planning of MVPs, features, dependencies, infrastructure/environment setup, testing plans, QA, monitoring & logging, maintenance plans, etc. Manage the maintenance and update/upgrade of deployed tools: CI/CD, parity with changing user requirements, technical updates (e.g. changes in third-party APIs), bug fixes, etc Contribute towards the improvement of tools e.g. new features and upgrades Embed best engineering practices across the company so that engineering services are delivered to a consistent quality across clients, offices, in a compliant manner and cost-effectively Further the growth of software engineering capability: As the team - under the postholder's leadership - begins to showcase the business value tools bring to the business, we want to grow the software engineering arm of the team. Communicate the operation and results of these solutions to internal teams and clients to get feedback and ensure work is delivered per expectations. The Senior Software Engineer is accountable for the successful and efficient development of Croud's client-facing/revenue-driving tools. Key performance indicators include the timeliness with which tools/solutions are delivered, their usage, business value it creates (e.g. additional client revenue), internal (and external where appropriate) client satisfaction, and quality of work (whether the solution is fit for purpose and to the required standard). Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. PERSON SPECIFICATION Essential: Excellent Python programming skills Proficient Javascript and SQL Strong applications/system design, deployment and maintenance experience on cloud computing platforms, Google Cloud Platform being highly desirable Demonstrable ability to craft maintainable, scalable code, TDD, SOLID software engineering principles Thorough understanding of software engineering and secure development best practices Strong CI/CD experience, Github Actions being highly desirable Productionising software applications, experience with Docker Familiarity with front end technologies, and the ability to develop and maintain user interfaces, mainly for internal applications (using open source frameworks like Flask, Django, Streamlit would be sufficient in many cases) An ability to communicate clearly and effectively about technical topics with very varied types of stakeholders, from client CMOs to software engineers Highly Desirable: Experience with Google BigQuery Experience with infrastructure automation, Terraform Experience with Data Build Tool (dbt) Google Cloud Certifications COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced maternity and paternity package Life insurance and income protection Medical Cash Plan Pension LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
May 18, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . We are a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating model, which makes things different and exciting; and a brilliant, positive culture. It's a fantastic place to work. We are investing in building products that utilise marketing data to drive unrivalled client performance, as a strategic priority. The role sits in the Tools & Automation tea m, alongside our Data Engineering and Platform teams , and reports to the Head of Automation. An example of a tool is: Unity - which brings together a variety of data sources, intelligence handlers and bidding functions that enable SEO and paid search teams to plan activities for the same client more effectively and to improve marketing performance. The right hire will share Croud's values: Passion: loving what you do and being driven to excel with each new project Imagination: meeting challenges creatively and ready to try new ideas Integrity: accountable and always excellent to one another The role of the Senior Software Engineer, in Croud's Tools team, will l ead on developing internal tools to unlock further client revenue potential , supporting the productionisation of solutions and embedding strong engineering practices in Croud . RESPONSIBILITIES Lead on the technical development of client-facing/revenue-driving tools Work with Head of Automation, Head of Data Engineering and other relevant stakeholders to translate the vision on tool ideas into a technical development roadmap. This entails solution design, as well as the planning of MVPs, features, dependencies, infrastructure/environment setup, testing plans, QA, monitoring & logging, maintenance plans, etc. Manage the maintenance and update/upgrade of deployed tools: CI/CD, parity with changing user requirements, technical updates (e.g. changes in third-party APIs), bug fixes, etc Contribute towards the improvement of tools e.g. new features and upgrades Embed best engineering practices across the company so that engineering services are delivered to a consistent quality across clients, offices, in a compliant manner and cost-effectively Further the growth of software engineering capability: As the team - under the postholder's leadership - begins to showcase the business value tools bring to the business, we want to grow the software engineering arm of the team. Communicate the operation and results of these solutions to internal teams and clients to get feedback and ensure work is delivered per expectations. The Senior Software Engineer is accountable for the successful and efficient development of Croud's client-facing/revenue-driving tools. Key performance indicators include the timeliness with which tools/solutions are delivered, their usage, business value it creates (e.g. additional client revenue), internal (and external where appropriate) client satisfaction, and quality of work (whether the solution is fit for purpose and to the required standard). Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. PERSON SPECIFICATION Essential: Excellent Python programming skills Proficient Javascript and SQL Strong applications/system design, deployment and maintenance experience on cloud computing platforms, Google Cloud Platform being highly desirable Demonstrable ability to craft maintainable, scalable code, TDD, SOLID software engineering principles Thorough understanding of software engineering and secure development best practices Strong CI/CD experience, Github Actions being highly desirable Productionising software applications, experience with Docker Familiarity with front end technologies, and the ability to develop and maintain user interfaces, mainly for internal applications (using open source frameworks like Flask, Django, Streamlit would be sufficient in many cases) An ability to communicate clearly and effectively about technical topics with very varied types of stakeholders, from client CMOs to software engineers Highly Desirable: Experience with Google BigQuery Experience with infrastructure automation, Terraform Experience with Data Build Tool (dbt) Google Cloud Certifications COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced maternity and paternity package Life insurance and income protection Medical Cash Plan Pension LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Tomorrow is a collection of companies that build better, faster, smarter solutions, to deliver exceptional digital experiences. Made up of some of the smartest minds, Tomorrow is shaping the future of digital experience, today. Found is a multi-award-winning digital growth agency whose vision is to be the agency of the future, now. Harnessing the efficiencies of technology and the future-thinking of a smart team of analysts, specialists, consultants and creatives, Found helps its clients grow their businesses online measurably, responsibly, and significantly. The Role The PPC Account Director is responsible for providing strategic leadership and guidance for your portfolio of clients. You will be responsible for owning the strategy and deliverables and building strong, successful relationships with your clients will be at the core of what you do. You will manage a team of talented PPC specialists, supporting, developing and nurturing the team to fulfil their full potential. You will identify new opportunities and implement new tactics to support the growth of the PPC team and the agency. ACCOUNT MANAGEMENT Act as a point of contact and escalation for all the assigned accounts within your team. Contribute to key meetings and provide support on all other meeting preparation and delivery. Develop and maintain close and productive client relationships as well as have the ability to identify new business opportunities from existing clients. Reviewing Quarterly Business Review and monthly meeting decks to ensure the correct insights around strategy and activity is being delivered to the client. Overseeing accounts to ensure all day to day requirements of account management are being completed such as dashboard accuracy, budget tracking, performance, deadlines met etc. are on track and accurate. STRATEGY OF ACCOUNTS Act as strategic lead for all PPC accounts under your remit, defining responsibilities, owning relationships and steering your team. Ensuring all accounts have a successful strategy and support PPC Account Managers in creating strategies that meet the client's objectives and KPIs. Overseeing monthly activity planning to ensure it is in line with client's strategy, and ensuring all relevant documents and tools such as digital plans, Asana etc, have been update and shared. Ensuring forecasts have been created and are regularly maintained. Leading integration to ensure the PPC team are working closely with the client, SEO and data teams to have clear and integrated performance planning and execution. Work with clients to set KPIs for campaigns and ensure performance is monitored closely against client goals and contractual requirements. Contribute to upsells, proposals and pitches with winning Paid Performance Media strategies that meet client's objectives. TEAM MANAGEMENT Understand the commercial requirements of your clients' businesses and determine strategies, and facilitate internal understanding, accordingly. Keeping up to date with recent algorithm & platform updates and news and adapting to improve process and deliverables. Manage the resourcing across accounts to ensure all tasks can be delivered within the hours available. Managing overburn across accounts and ensuring tasks are delivered within reasonable timeframes. Defining best practice and ensuring the team is operating in this way. Take a proactive approach to actively develop relationships with clients. Approachable, supportive and accountable for their own, the clients and the team's performance and outputs. Forward thinking and solutions orientated. Extremely collaborative across the agency. A strong leader, manager and mentor. Flexible Working - remote & flexible hours Personalised Career Development Summer hours on Friday + early finish on Fridays throughout the rest of the year Birthday day off + half a day leave throughout the year for extra celebrations Interchangeable bank holiday switch to celebrate the days important to you Employee Wellbeing Initiatives including Employee Assistance Programme Pension Bippit financial coaching Bupa Healthcare Enhanced parental leave Pregnancy loss and parental bereavement leave Compassionate leave Eye-care vouchers Summer and Christmas party Life Assurance & Income protection Cycle to work scheme Computer purchase scheme Regular lunch and learns Team socials Opportunities to attend conferences and industry events And more! We're a flexible employer so we're happy to hear from people who are looking to work fully remote. At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable. We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity
May 18, 2024
Full time
Tomorrow is a collection of companies that build better, faster, smarter solutions, to deliver exceptional digital experiences. Made up of some of the smartest minds, Tomorrow is shaping the future of digital experience, today. Found is a multi-award-winning digital growth agency whose vision is to be the agency of the future, now. Harnessing the efficiencies of technology and the future-thinking of a smart team of analysts, specialists, consultants and creatives, Found helps its clients grow their businesses online measurably, responsibly, and significantly. The Role The PPC Account Director is responsible for providing strategic leadership and guidance for your portfolio of clients. You will be responsible for owning the strategy and deliverables and building strong, successful relationships with your clients will be at the core of what you do. You will manage a team of talented PPC specialists, supporting, developing and nurturing the team to fulfil their full potential. You will identify new opportunities and implement new tactics to support the growth of the PPC team and the agency. ACCOUNT MANAGEMENT Act as a point of contact and escalation for all the assigned accounts within your team. Contribute to key meetings and provide support on all other meeting preparation and delivery. Develop and maintain close and productive client relationships as well as have the ability to identify new business opportunities from existing clients. Reviewing Quarterly Business Review and monthly meeting decks to ensure the correct insights around strategy and activity is being delivered to the client. Overseeing accounts to ensure all day to day requirements of account management are being completed such as dashboard accuracy, budget tracking, performance, deadlines met etc. are on track and accurate. STRATEGY OF ACCOUNTS Act as strategic lead for all PPC accounts under your remit, defining responsibilities, owning relationships and steering your team. Ensuring all accounts have a successful strategy and support PPC Account Managers in creating strategies that meet the client's objectives and KPIs. Overseeing monthly activity planning to ensure it is in line with client's strategy, and ensuring all relevant documents and tools such as digital plans, Asana etc, have been update and shared. Ensuring forecasts have been created and are regularly maintained. Leading integration to ensure the PPC team are working closely with the client, SEO and data teams to have clear and integrated performance planning and execution. Work with clients to set KPIs for campaigns and ensure performance is monitored closely against client goals and contractual requirements. Contribute to upsells, proposals and pitches with winning Paid Performance Media strategies that meet client's objectives. TEAM MANAGEMENT Understand the commercial requirements of your clients' businesses and determine strategies, and facilitate internal understanding, accordingly. Keeping up to date with recent algorithm & platform updates and news and adapting to improve process and deliverables. Manage the resourcing across accounts to ensure all tasks can be delivered within the hours available. Managing overburn across accounts and ensuring tasks are delivered within reasonable timeframes. Defining best practice and ensuring the team is operating in this way. Take a proactive approach to actively develop relationships with clients. Approachable, supportive and accountable for their own, the clients and the team's performance and outputs. Forward thinking and solutions orientated. Extremely collaborative across the agency. A strong leader, manager and mentor. Flexible Working - remote & flexible hours Personalised Career Development Summer hours on Friday + early finish on Fridays throughout the rest of the year Birthday day off + half a day leave throughout the year for extra celebrations Interchangeable bank holiday switch to celebrate the days important to you Employee Wellbeing Initiatives including Employee Assistance Programme Pension Bippit financial coaching Bupa Healthcare Enhanced parental leave Pregnancy loss and parental bereavement leave Compassionate leave Eye-care vouchers Summer and Christmas party Life Assurance & Income protection Cycle to work scheme Computer purchase scheme Regular lunch and learns Team socials Opportunities to attend conferences and industry events And more! We're a flexible employer so we're happy to hear from people who are looking to work fully remote. At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable. We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity
The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department. Responsibilities: The Senior Product Manager's responsibilities are focused on development, continuous improvement and maintenance of bespoke IT Products developed in-house by Partners. The Senior Product Manager works in close collaboration with the Systems and Training team whose focus is on implementation, continuous improvement and maintenance of externally provided systems and interfaces between those systems. The split of responsibilities between the two teams is defined by the element of IT infrastructure which the team is responsible for developing and maintaining. The Senior Product Manager has the following responsibilities: API Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability. Develop and manage the API roadmap. Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs. Manage internal and external development resources to deliver the API roadmap on time and budget. Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API. Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API. Maintain API documentation to enable parties to integrate it effectively. Implement and manage version control on the API. When needed, build an internal development team. Manage delivery of future bespoke Products delivered by the IT Team Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate. Scope initial requirements for new product functionality. Develop business cases for approval. Develop project plans and budgets. Manage internal or external developers to deliver required functionality. Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful. Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations. Maintenance & continuous improvement of all bespoke products. Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging. Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team. Strategic IT projects Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena. Project will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management. Seamless Practice Management Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces. Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces. Support the Systems and Interoperability team in working with external partners. IT Leadership and support.As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example: Deputising for the Head of IT as required. Developing product & project management infrastructure and skills across the team. Crisis management. Mentoring, advising and training members of the team. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
May 18, 2024
Full time
The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department. Responsibilities: The Senior Product Manager's responsibilities are focused on development, continuous improvement and maintenance of bespoke IT Products developed in-house by Partners. The Senior Product Manager works in close collaboration with the Systems and Training team whose focus is on implementation, continuous improvement and maintenance of externally provided systems and interfaces between those systems. The split of responsibilities between the two teams is defined by the element of IT infrastructure which the team is responsible for developing and maintaining. The Senior Product Manager has the following responsibilities: API Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability. Develop and manage the API roadmap. Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs. Manage internal and external development resources to deliver the API roadmap on time and budget. Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API. Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API. Maintain API documentation to enable parties to integrate it effectively. Implement and manage version control on the API. When needed, build an internal development team. Manage delivery of future bespoke Products delivered by the IT Team Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate. Scope initial requirements for new product functionality. Develop business cases for approval. Develop project plans and budgets. Manage internal or external developers to deliver required functionality. Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful. Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations. Maintenance & continuous improvement of all bespoke products. Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging. Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team. Strategic IT projects Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena. Project will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management. Seamless Practice Management Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces. Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces. Support the Systems and Interoperability team in working with external partners. IT Leadership and support.As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example: Deputising for the Head of IT as required. Developing product & project management infrastructure and skills across the team. Crisis management. Mentoring, advising and training members of the team. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
Your Impact Real-Time Operations (RTO) is both one of five key lines of business today, and one of our most strategic priorities for delivering on our mission in the years and decades ahead. RTO includes our current products Axon Dispatch (the end-to-end enterprise software powering emergency services) and Axon Respond (live-streaming video, priority evidence upload, and more from our suite of cloud-connected cameras), as well as a pipeline of innovation positioning us to be the world's definitive real-time operations platform for public safety. What You'll Do Location: London, England or Remote, Greater London Area Reports to: Staff Engineer / Engineering Manager Lead engineering architecture design reviews Set a high technical bar for the team through code and architecture design reviews Mentoring engineers Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers Improve our Engineering process, including long-term thinking, sprint planning and stand-ups Building services that adhere to our high bar on availability and latency in this mission-critical space Working with the latest open source technologies What You Bring Bachelor's Degree in Computer Science, Engineering, or related field 6+ years of professional software development experience Experience designing and delivering highly-available, scalable cloud-based systems Backend service experience in multiple, managed languages such as Java, Scala, Go, C#, or similar Experience working with SQL or NoSQL data stores You follow the latest in software engineering and open source technologies, and can intuit the fine line between promising new practice and overhyped fad You love delighting end users and hunger for novel challenges Benefits that Benefit You Competitive Base Salary Annual Bonus and Restricted Stock Unit Eligibility Comprehensive Pension Plan with Matching Contribution 30 days paid holiday in addition to UK public holidays Enhanced Maternity and Paternity Leave for all employees Private Health Insurance Cash Plan including Dental, Optician and Therapeutic Treatment Plans GymPass Subscription Life assurance (x4 Annual Salary) Group income Protection Employee Assistance & Development Programs B enefits listed herein may vary depending on the nature of your employment and the location where you work.
May 18, 2024
Full time
Your Impact Real-Time Operations (RTO) is both one of five key lines of business today, and one of our most strategic priorities for delivering on our mission in the years and decades ahead. RTO includes our current products Axon Dispatch (the end-to-end enterprise software powering emergency services) and Axon Respond (live-streaming video, priority evidence upload, and more from our suite of cloud-connected cameras), as well as a pipeline of innovation positioning us to be the world's definitive real-time operations platform for public safety. What You'll Do Location: London, England or Remote, Greater London Area Reports to: Staff Engineer / Engineering Manager Lead engineering architecture design reviews Set a high technical bar for the team through code and architecture design reviews Mentoring engineers Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers Improve our Engineering process, including long-term thinking, sprint planning and stand-ups Building services that adhere to our high bar on availability and latency in this mission-critical space Working with the latest open source technologies What You Bring Bachelor's Degree in Computer Science, Engineering, or related field 6+ years of professional software development experience Experience designing and delivering highly-available, scalable cloud-based systems Backend service experience in multiple, managed languages such as Java, Scala, Go, C#, or similar Experience working with SQL or NoSQL data stores You follow the latest in software engineering and open source technologies, and can intuit the fine line between promising new practice and overhyped fad You love delighting end users and hunger for novel challenges Benefits that Benefit You Competitive Base Salary Annual Bonus and Restricted Stock Unit Eligibility Comprehensive Pension Plan with Matching Contribution 30 days paid holiday in addition to UK public holidays Enhanced Maternity and Paternity Leave for all employees Private Health Insurance Cash Plan including Dental, Optician and Therapeutic Treatment Plans GymPass Subscription Life assurance (x4 Annual Salary) Group income Protection Employee Assistance & Development Programs B enefits listed herein may vary depending on the nature of your employment and the location where you work.
Senior Manager / Lead - Change & Transition Tower Contract Position London (Remote Working) Great opportunity to work as Senior Manager/ Lead - Change & Transition Tower for a high profile , well-loved brand within IT Service company, based in UK. The role will work closely with the HR Head of Change and Adoption Lead, Communications Lead, Employee Relations and Data Protection Lead and Regional Biz Transition Leads. The role will involve : Acting as the escalation point and day to day contact for the teams. Ensuring that the teams are fully up to date on all program decisions and deliverables. Manage the areas of your plan to ensure readiness for each regional/country service commencement. Manage the RAID items in relation to your work streams. Act as the SPOC for these teams and interfacing with other HR Sub Program & Tech and Data work stream Leads as required. Working with the HR Sub Program Manager to ensure the plans are aligned with Organization Design, End to End Process Design, Business Transition, Global HRIS and HRSS work streams to be clear on dependencies and deliverables. Weekly Progress Reporting Required Skills : Experience with planning and delivering rollout projects. Being innovative & agile Strong communication skills and an ability to build good working relationships with multiple stakeholders are essential. Ability to manage multiple work streams and conflicting priorities in a fast-paced environment. " If interested and to know more about the role, please share you CV with me - (url removed) " Project People is acting as an Employment Business in relation to this vacancy.
May 18, 2024
Contractor
Senior Manager / Lead - Change & Transition Tower Contract Position London (Remote Working) Great opportunity to work as Senior Manager/ Lead - Change & Transition Tower for a high profile , well-loved brand within IT Service company, based in UK. The role will work closely with the HR Head of Change and Adoption Lead, Communications Lead, Employee Relations and Data Protection Lead and Regional Biz Transition Leads. The role will involve : Acting as the escalation point and day to day contact for the teams. Ensuring that the teams are fully up to date on all program decisions and deliverables. Manage the areas of your plan to ensure readiness for each regional/country service commencement. Manage the RAID items in relation to your work streams. Act as the SPOC for these teams and interfacing with other HR Sub Program & Tech and Data work stream Leads as required. Working with the HR Sub Program Manager to ensure the plans are aligned with Organization Design, End to End Process Design, Business Transition, Global HRIS and HRSS work streams to be clear on dependencies and deliverables. Weekly Progress Reporting Required Skills : Experience with planning and delivering rollout projects. Being innovative & agile Strong communication skills and an ability to build good working relationships with multiple stakeholders are essential. Ability to manage multiple work streams and conflicting priorities in a fast-paced environment. " If interested and to know more about the role, please share you CV with me - (url removed) " Project People is acting as an Employment Business in relation to this vacancy.
IT Systems Manager York, North Yorkshire £40,000 - £45,000 per annum Permanent Office based position Commutable from Leeds, Wetherby, Selby, Harrogate, Thirsk, or Malton Hours of Work Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are recruiting for an experienced IT Systems Manager for a company based in York, North Yorkshire which offers free onsite parking. The Role Reporting to the IT Operations Director, you will be responsible for the processes of the IT department to deliver the user desktop and mobile device experience. You will work closely with the rest of the IT team to ensure that efficient and clearly documented processes are used consistently across the business. You will have responsibility delegated to you for some key aspects of the administration of the company systems such as, but not limited to, user account creation, printing configuration and security, network configuration and filtering, using Intune/Auto-Pilot for Desktop imaging management and updates, telephony and supporting infrastructure. You will spend dedicated time each week, on learning and keeping up to date with IT system and application management to enable them to cover for the absence of the IT Operations Manager and have input to technical changes. You will provide second-line support to the deployment 9 and configuration of user devices to ensure they have the services and configurations to support user needs across the various locations the device might be used and cascade the knowledge acquired to the wider team. Duties To provide full support to staff with all IT & related queries. To install, configure, and update all hardware and software as required. To work with the IT Operations Manager and IT Technician s to ensure changes are tested and managed for users To administer the IT and Telephone networks as well as the key systems and applications To ensure email and ticket-based support requests are responded to in a timely manner and within the set timescales for response, escalation, or completion To ensure the production, verification and maintenance of support documentation, reports, checklists and user guides for the team and system users To ensure antivirus deployment across the business is kept current and reported risks are mitigated To maintain satisfactory standards of safety and security in relation to IT equipment. To manage/administer a Microsoft 365 environment i.e. user and group management, licensing, SharePoint and Teams To manage Microsoft Intune device management: Configuration profile design/management, Windows application packaging and deployment, Windows AutoPilot device provisioning To manage Endpoint and identity protection (through Microsoft Defender): security baselines, email filtering, Endpoint ASR rules To manage virtual machines (VMWare & Azure IaaS). Skills/Knowledge/Experience Experience of managing IT Solutions Microsoft 365 knowledge Experience of Virtual server, VMware or Azure Experience of managing DNS, DHCP, Radius and NPS Systems Experience of Firewall technologies, Switches and routers Networking VLAN configuration Excellent problem solving skills Project Management Skills Excellent communication skills Organised If you would like to apply for the role of IT Systems Manager, then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 10.6.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
May 18, 2024
Full time
IT Systems Manager York, North Yorkshire £40,000 - £45,000 per annum Permanent Office based position Commutable from Leeds, Wetherby, Selby, Harrogate, Thirsk, or Malton Hours of Work Monday to Friday 8.30am 5pm Hawk 3 Talent Solutions are recruiting for an experienced IT Systems Manager for a company based in York, North Yorkshire which offers free onsite parking. The Role Reporting to the IT Operations Director, you will be responsible for the processes of the IT department to deliver the user desktop and mobile device experience. You will work closely with the rest of the IT team to ensure that efficient and clearly documented processes are used consistently across the business. You will have responsibility delegated to you for some key aspects of the administration of the company systems such as, but not limited to, user account creation, printing configuration and security, network configuration and filtering, using Intune/Auto-Pilot for Desktop imaging management and updates, telephony and supporting infrastructure. You will spend dedicated time each week, on learning and keeping up to date with IT system and application management to enable them to cover for the absence of the IT Operations Manager and have input to technical changes. You will provide second-line support to the deployment 9 and configuration of user devices to ensure they have the services and configurations to support user needs across the various locations the device might be used and cascade the knowledge acquired to the wider team. Duties To provide full support to staff with all IT & related queries. To install, configure, and update all hardware and software as required. To work with the IT Operations Manager and IT Technician s to ensure changes are tested and managed for users To administer the IT and Telephone networks as well as the key systems and applications To ensure email and ticket-based support requests are responded to in a timely manner and within the set timescales for response, escalation, or completion To ensure the production, verification and maintenance of support documentation, reports, checklists and user guides for the team and system users To ensure antivirus deployment across the business is kept current and reported risks are mitigated To maintain satisfactory standards of safety and security in relation to IT equipment. To manage/administer a Microsoft 365 environment i.e. user and group management, licensing, SharePoint and Teams To manage Microsoft Intune device management: Configuration profile design/management, Windows application packaging and deployment, Windows AutoPilot device provisioning To manage Endpoint and identity protection (through Microsoft Defender): security baselines, email filtering, Endpoint ASR rules To manage virtual machines (VMWare & Azure IaaS). Skills/Knowledge/Experience Experience of managing IT Solutions Microsoft 365 knowledge Experience of Virtual server, VMware or Azure Experience of managing DNS, DHCP, Radius and NPS Systems Experience of Firewall technologies, Switches and routers Networking VLAN configuration Excellent problem solving skills Project Management Skills Excellent communication skills Organised If you would like to apply for the role of IT Systems Manager, then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 10.6.2024 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Service Manager 40k - 45k Remote - UK Benefits: Competitive salary and benefits package Opportunity to work on diverse and challenging projects Exposure to a variety of clients Chance to contribute to the company's success and growth Death in Service benefit Company Pension scheme 25 days annual leave (not including Bank Holidays) increasing with length of service SAGE Employee benefits SAGE Employee assistance program Our client are looking for a Service Manager to further enhance our service to our clients. This is an exciting time to join our client as they grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client are looking for talented and motivated individuals who are eager to learn and grow. Key tasks and Responsibilities: Service Delivery Management: Own the Managed Service element within our contracts, on behalf of the General Manager and Senior Management Team, ensuring delivery aligns with client expectations and contractual obligations. Oversee on-site staff to ensure they meet technical and service standards required by the contracts. Handle client complaints regarding service delivery, striving to reach swift and satisfactory resolutions. Client Engagement and Reporting: Conduct regular service delivery meetings with clients and on-site technical teams to review performance, address concerns, and foster positive relationships. Report any client issues or concerns to Account Managers promptly for resolution and work alongside the account manager and Senior Management on any direct escalations. HR Collaboration and Staff Management: Work in partnership with the HR team to address technical staff issues, monitor performance, and identify training needs. Conduct performance appraisals and address training requirements for technical staff in alignment with HR policies. Onboarding and Site Management: Work with the Technical Team in arranging, and if required performing, due diligence on sites before assumes responsibility for their network. Be part of the mobilisation and onboarding team - leading the service element of the onboarding. Facilitate the induction of new technical staff to client sites, ensuring familiarity with protocols and expectations. Leadership and Development: Provide mentorship to colleagues, fostering a culture of continuous learning and development within the team. Demonstrate effective communication skills, tailoring technical information appropriately for different audiences. Manage and implement agreed work programs and practices under the guidance of senior staff, driving operational excellence. Compliance and Emergency Response: Adhere to all relevant policies and procedures, including those relating to child protection, health, safety, security, and confidentiality. Maintain awareness of data protection regulations (Data Protection Act and GDPR), ensuring the security, accuracy, and relevance of personal data. Be prepared to support project teams during holiday periods under the guidance of senior engineers. Flexibility to work beyond normal hours if required for emergency work or IT system upgrades. Additional Responsibilities: Undertake any other tasks deemed appropriate by the Technical Management Team, Senior Management, or Company Directors. Qualifications and skills: GCSE Grade 5 or above in Maths and English A-Level, BTEC, NVQ, or T-Level in a relevant subject Industry qualifications within Management, Service delivery, or the IT sector 2 - 3 years experience in a service leadership role or IT Support leadership Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable but not essential Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the initiative when necessary INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 18, 2024
Full time
Service Manager 40k - 45k Remote - UK Benefits: Competitive salary and benefits package Opportunity to work on diverse and challenging projects Exposure to a variety of clients Chance to contribute to the company's success and growth Death in Service benefit Company Pension scheme 25 days annual leave (not including Bank Holidays) increasing with length of service SAGE Employee benefits SAGE Employee assistance program Our client are looking for a Service Manager to further enhance our service to our clients. This is an exciting time to join our client as they grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client are looking for talented and motivated individuals who are eager to learn and grow. Key tasks and Responsibilities: Service Delivery Management: Own the Managed Service element within our contracts, on behalf of the General Manager and Senior Management Team, ensuring delivery aligns with client expectations and contractual obligations. Oversee on-site staff to ensure they meet technical and service standards required by the contracts. Handle client complaints regarding service delivery, striving to reach swift and satisfactory resolutions. Client Engagement and Reporting: Conduct regular service delivery meetings with clients and on-site technical teams to review performance, address concerns, and foster positive relationships. Report any client issues or concerns to Account Managers promptly for resolution and work alongside the account manager and Senior Management on any direct escalations. HR Collaboration and Staff Management: Work in partnership with the HR team to address technical staff issues, monitor performance, and identify training needs. Conduct performance appraisals and address training requirements for technical staff in alignment with HR policies. Onboarding and Site Management: Work with the Technical Team in arranging, and if required performing, due diligence on sites before assumes responsibility for their network. Be part of the mobilisation and onboarding team - leading the service element of the onboarding. Facilitate the induction of new technical staff to client sites, ensuring familiarity with protocols and expectations. Leadership and Development: Provide mentorship to colleagues, fostering a culture of continuous learning and development within the team. Demonstrate effective communication skills, tailoring technical information appropriately for different audiences. Manage and implement agreed work programs and practices under the guidance of senior staff, driving operational excellence. Compliance and Emergency Response: Adhere to all relevant policies and procedures, including those relating to child protection, health, safety, security, and confidentiality. Maintain awareness of data protection regulations (Data Protection Act and GDPR), ensuring the security, accuracy, and relevance of personal data. Be prepared to support project teams during holiday periods under the guidance of senior engineers. Flexibility to work beyond normal hours if required for emergency work or IT system upgrades. Additional Responsibilities: Undertake any other tasks deemed appropriate by the Technical Management Team, Senior Management, or Company Directors. Qualifications and skills: GCSE Grade 5 or above in Maths and English A-Level, BTEC, NVQ, or T-Level in a relevant subject Industry qualifications within Management, Service delivery, or the IT sector 2 - 3 years experience in a service leadership role or IT Support leadership Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Experience in the education sector is desirable but not essential Interpersonal skills sufficient to assist non-technical users of IT Ability to assess and re-prioritise workloads when circumstances or demands change Ability to take the initiative when necessary INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Assistant Network Manager Abigdon 25k - 30k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 18, 2024
Full time
Assistant Network Manager Abigdon 25k - 30k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
The Information Manager will be a key figure within our Analytics department in the public sector, based in Cardiff. They will oversee data management, ensuring accuracy, compliance and utilisation of information to drive strategic decisions. Client Details Our client is a large public sector company in the transport industry. With over 1,000 employees, they are headquartered in Cardiff and committed to improving transport services across Wales. Description Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused services, expert advice, and infrastructure investment. The Information Management of the IT & Digital Services Directorate will lead, shape and delivery information management and records management in TfW Enterprise Information Management System The Head of Information Management will support the development of a wider strategy within TfW by creating an Information Management strategy , standards and governance to ensure compliance with legal and regulatory requirements reflects best practice, is in line with our strategic objectives and continuous improvement. Develop and implement data management strategies and processes. Maintain data governance and compliance with GDPR. Oversee the collection, storage, and analysis of business data. Collaborate with IT team to ensure data security and solve technical issues. Prepare detailed reports for stakeholders based on data analysis. Identify and recommend new ways to streamline business processes. Ensure data accuracy and consistency across all platforms. Liaise with different departments to gather information and fulfil data requirements. Profile A successful Information Manager should have: Strong knowledge of information protection, information security, automation, information architecture and governance principals Excellent strategic thinking and advisory skills Ability to collaborate effectively with cross-functional teams. In depth understanding of industry best practices and emerging trends in information management A thorough understanding and demonstrable experience of working on the Public Records Act and other relevant regulations Strong knowledge on Microsoft environment on the use of Microsoft as an Enterprise Information Management System. Job Offer A competitive salary in the region of £54,000 per annum. Generous holiday entitlement. Commitment to professional development and career progression. A positive and collaborative company culture, with a focus on employee wellbeing. We strongly encourage talented individuals who believe they can meet the expectations of this role to apply. This is an excellent opportunity to grow professionally within the public sector in Cardiff.
May 17, 2024
Full time
The Information Manager will be a key figure within our Analytics department in the public sector, based in Cardiff. They will oversee data management, ensuring accuracy, compliance and utilisation of information to drive strategic decisions. Client Details Our client is a large public sector company in the transport industry. With over 1,000 employees, they are headquartered in Cardiff and committed to improving transport services across Wales. Description Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused services, expert advice, and infrastructure investment. The Information Management of the IT & Digital Services Directorate will lead, shape and delivery information management and records management in TfW Enterprise Information Management System The Head of Information Management will support the development of a wider strategy within TfW by creating an Information Management strategy , standards and governance to ensure compliance with legal and regulatory requirements reflects best practice, is in line with our strategic objectives and continuous improvement. Develop and implement data management strategies and processes. Maintain data governance and compliance with GDPR. Oversee the collection, storage, and analysis of business data. Collaborate with IT team to ensure data security and solve technical issues. Prepare detailed reports for stakeholders based on data analysis. Identify and recommend new ways to streamline business processes. Ensure data accuracy and consistency across all platforms. Liaise with different departments to gather information and fulfil data requirements. Profile A successful Information Manager should have: Strong knowledge of information protection, information security, automation, information architecture and governance principals Excellent strategic thinking and advisory skills Ability to collaborate effectively with cross-functional teams. In depth understanding of industry best practices and emerging trends in information management A thorough understanding and demonstrable experience of working on the Public Records Act and other relevant regulations Strong knowledge on Microsoft environment on the use of Microsoft as an Enterprise Information Management System. Job Offer A competitive salary in the region of £54,000 per annum. Generous holiday entitlement. Commitment to professional development and career progression. A positive and collaborative company culture, with a focus on employee wellbeing. We strongly encourage talented individuals who believe they can meet the expectations of this role to apply. This is an excellent opportunity to grow professionally within the public sector in Cardiff.
Salt has partnered with a scale-up software company who are market leaders in the PropTech space. They have been growing and expanding year-on-year through organic growth. Today the company boasts a client base of 400-strong, generating £1.5m ARR! This is a brand new role within their growing Marketing team, it is a perfect fit for someone who can hit the ground running and can immediately begin to create, collate and develop compelling content for their target audience. The ideal candidate with be a skilled writer and editor, with a curious and innovative style. They will also be strong on modern content marketing techniques including social media and multi-format content utilisation. Alongside this creative skillset, the ideal candidate will be organised and data-driven, focused on the key metrics that will drive success. (Please note this role is fully remote but you must be based within the UK or Ireland!) Responsibilities: Develop content strategy aligned with short-term and long-term marketing targets Plan and develop site content, style and layout Create and publish engaging content Edit, proofread and improve others posts Liaise with content writers to ensure brand consistency Optimize content according to SEO best practices Analyze website traffic and users engagement metrics Manage content distribution to online channels and social media platforms Develop an editorial calendar Ensure compliance with law (e.g. copyright and data protection) Stay up-to-date with developments and generate new ideas to draw audience's attention Requirements and skills: 4+ years' work experience as a Content manager within a B2B Start-up - this is crucial to be considered for this role. Must have experience of addressing a B2B audience Must have experience within the world of construction/ Proptech/ build environment OR the legal or accountancy sector. Hands on experience with MS Office and WordPress Basic technical knowledge of HTML and web publishing Knowledge of SEO and web traffic metrics
May 17, 2024
Full time
Salt has partnered with a scale-up software company who are market leaders in the PropTech space. They have been growing and expanding year-on-year through organic growth. Today the company boasts a client base of 400-strong, generating £1.5m ARR! This is a brand new role within their growing Marketing team, it is a perfect fit for someone who can hit the ground running and can immediately begin to create, collate and develop compelling content for their target audience. The ideal candidate with be a skilled writer and editor, with a curious and innovative style. They will also be strong on modern content marketing techniques including social media and multi-format content utilisation. Alongside this creative skillset, the ideal candidate will be organised and data-driven, focused on the key metrics that will drive success. (Please note this role is fully remote but you must be based within the UK or Ireland!) Responsibilities: Develop content strategy aligned with short-term and long-term marketing targets Plan and develop site content, style and layout Create and publish engaging content Edit, proofread and improve others posts Liaise with content writers to ensure brand consistency Optimize content according to SEO best practices Analyze website traffic and users engagement metrics Manage content distribution to online channels and social media platforms Develop an editorial calendar Ensure compliance with law (e.g. copyright and data protection) Stay up-to-date with developments and generate new ideas to draw audience's attention Requirements and skills: 4+ years' work experience as a Content manager within a B2B Start-up - this is crucial to be considered for this role. Must have experience of addressing a B2B audience Must have experience within the world of construction/ Proptech/ build environment OR the legal or accountancy sector. Hands on experience with MS Office and WordPress Basic technical knowledge of HTML and web publishing Knowledge of SEO and web traffic metrics