£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Job order - J(Apply online only) - Permanent Full Time Title EUC Engineer Category Infrastructure/Cloud City London, England - London, United Kingdom Job Description EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our London office location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: Manage walk up Tech Bar service Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. Meeting room and AV support Collaborate with the client's IT team to ensure seamless integration of hardware solutions. Monitor and manage inventory of desktop hardware components and accessories. Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Hardware Installation Windows Reference (phone number removed)
May 18, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title EUC Engineer Category Infrastructure/Cloud City London, England - London, United Kingdom Job Description EUC Engineer Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due the nature of this role you will be required to be onsite in our London office location 5 days a week. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: Manage walk up Tech Bar service Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. Meeting room and AV support Collaborate with the client's IT team to ensure seamless integration of hardware solutions. Monitor and manage inventory of desktop hardware components and accessories. Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualization technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Hardware Installation Windows Reference (phone number removed)
Responsibilities Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff. Provide excellent customer service and support for internal staff via email, Teams or face-to-face Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments. Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Essential Skills Passion for the technical challenge. Proven record of 3rd line technical support experience in a complex business environment. Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies. Excellent general experience with Microsoft technologies across the board. Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose. Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS. Experience of working within a change control environment or financial institution. Experience of working within, or in collaboration with, a Software Development or DevOps environment. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding
May 18, 2024
Contractor
Responsibilities Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff. Provide excellent customer service and support for internal staff via email, Teams or face-to-face Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments. Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Essential Skills Passion for the technical challenge. Proven record of 3rd line technical support experience in a complex business environment. Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies. Excellent general experience with Microsoft technologies across the board. Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose. Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS. Experience of working within a change control environment or financial institution. Experience of working within, or in collaboration with, a Software Development or DevOps environment. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North London who are looking to appoint a Mobile Phone Support Engineer for the 3 months ongoing, at the rate of 19. per hour umbrella Job responsibilities As an EUC Mobile Phone Support Engineer, you will be responsible for providing technical support and assistance to end-users experiencing issues with their mobile devices. Your duties will include troubleshooting and resolving technical issues, configuring, and setting up mobile devices for new starters, and providing training and guidance to users. The EUC Mobile Phone Support Engineer will be working within time frames outlined within the Digital Services Service Level Agreement. This would involve prioritising and managing support requests to ensure that they are resolved within the specified time frame and to the satisfaction of the end-user. Mobile phone platform migration - Your responsibilities will also include supporting the migration of mobile phone platforms from EE to Gamma. Your duties will include planning number porting, organising collection and deployment of new SIM cards, whilst also supporting the configuration of mobile devices. Key Responsibilities: Provide technical support and assistance to end-users experiencing issues with their mobile devices. Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner. Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool. Provide training and guidance to users on the use of their mobile devices. Maintain accurate records of all support requests and resolutions. Planning, porting, collection and deployment of new SIM cards. Process document maintenance Qualifications and Experience: Experience in a technical support role, preferably with a focus on configuring and setting up mobile devices using a Mobile Device Management tool. Knowledge of Android mobile operating systems and device management software. Experience with ticket handling systems such as Service Now will be beneficial for the role. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Candidates will be required to work 5 days per week at the business. The role is not remote working. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
May 17, 2024
Full time
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North London who are looking to appoint a Mobile Phone Support Engineer for the 3 months ongoing, at the rate of 19. per hour umbrella Job responsibilities As an EUC Mobile Phone Support Engineer, you will be responsible for providing technical support and assistance to end-users experiencing issues with their mobile devices. Your duties will include troubleshooting and resolving technical issues, configuring, and setting up mobile devices for new starters, and providing training and guidance to users. The EUC Mobile Phone Support Engineer will be working within time frames outlined within the Digital Services Service Level Agreement. This would involve prioritising and managing support requests to ensure that they are resolved within the specified time frame and to the satisfaction of the end-user. Mobile phone platform migration - Your responsibilities will also include supporting the migration of mobile phone platforms from EE to Gamma. Your duties will include planning number porting, organising collection and deployment of new SIM cards, whilst also supporting the configuration of mobile devices. Key Responsibilities: Provide technical support and assistance to end-users experiencing issues with their mobile devices. Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner. Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool. Provide training and guidance to users on the use of their mobile devices. Maintain accurate records of all support requests and resolutions. Planning, porting, collection and deployment of new SIM cards. Process document maintenance Qualifications and Experience: Experience in a technical support role, preferably with a focus on configuring and setting up mobile devices using a Mobile Device Management tool. Knowledge of Android mobile operating systems and device management software. Experience with ticket handling systems such as Service Now will be beneficial for the role. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Candidates will be required to work 5 days per week at the business. The role is not remote working. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Role: EUC Engineer - VMware Horizon View, Citrix and / or Azure Specialist Location: Hybrid - London (2/3 days) Salary: Up to £60,000, Bonus, Healthcare Eligability: Must be eligible to live and work in the UK The Position - Support and develop a reliable, resilient infrastructure leveraging VMware Horizon View and Azure to meet current and future business needs. - Deliver IT Infrastructure Services and Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience using VMware Horizon View, Intune/SCCM, or similar tooling. - Advanced knowledge of software packaging, management, browser management, and app locker. - L3 or L2 experience with Active Directory/GPO management within VMware Horizon View and Azure environments. - Advanced knowledge and experience supporting virtual desktop infrastucture or VDI - Desirible experiance offering L3 or L2 support for Microsoft Endpoint Management (Intune), AD, AAD, Defender, within VMware Horizon View, Citrix or Azure Please apply for more information!
May 15, 2024
Full time
Role: EUC Engineer - VMware Horizon View, Citrix and / or Azure Specialist Location: Hybrid - London (2/3 days) Salary: Up to £60,000, Bonus, Healthcare Eligability: Must be eligible to live and work in the UK The Position - Support and develop a reliable, resilient infrastructure leveraging VMware Horizon View and Azure to meet current and future business needs. - Deliver IT Infrastructure Services and Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience using VMware Horizon View, Intune/SCCM, or similar tooling. - Advanced knowledge of software packaging, management, browser management, and app locker. - L3 or L2 experience with Active Directory/GPO management within VMware Horizon View and Azure environments. - Advanced knowledge and experience supporting virtual desktop infrastucture or VDI - Desirible experiance offering L3 or L2 support for Microsoft Endpoint Management (Intune), AD, AAD, Defender, within VMware Horizon View, Citrix or Azure Please apply for more information!
Arcas Technology is partnered with a leading Technology company who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. The role will focus on providing infrastructure support and ensuring services/solutions are configured and deployed as appropriate. You will be a key stakeholder of the IT infrastructure and as such will be expected to maintain high standards across all areas of responsibility. Responsibilities: Managing, provisioning and supporting End User Computing (EUC) in accordance with organisational norms. Designing and executing modifications to IT infrastructure or implementing new solutions and services. Facilitating end-user onboarding and training through knowledge dissemination and documentation. Collaborating with global vendors/partners to procure necessary hardware. Overseeing user access privileges and enforcing security protocols to safeguard sensitive data against unauthorised access. Key Skills: Proficiency in Microsoft 365 suite, encompassing Entra (Azure AD), Teams, Outlook Online, and Sharepoint. Demonstrated expertise in Microsoft Endpoint Manager (Intune), including macOS deployment proficiency. Experience in supporting MacOS environments. Sound comprehension of IT infrastructure best practices. Proficiency in deploying MFA/Conditional Access within Microsoft 365. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
May 15, 2024
Full time
Arcas Technology is partnered with a leading Technology company who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. The role will focus on providing infrastructure support and ensuring services/solutions are configured and deployed as appropriate. You will be a key stakeholder of the IT infrastructure and as such will be expected to maintain high standards across all areas of responsibility. Responsibilities: Managing, provisioning and supporting End User Computing (EUC) in accordance with organisational norms. Designing and executing modifications to IT infrastructure or implementing new solutions and services. Facilitating end-user onboarding and training through knowledge dissemination and documentation. Collaborating with global vendors/partners to procure necessary hardware. Overseeing user access privileges and enforcing security protocols to safeguard sensitive data against unauthorised access. Key Skills: Proficiency in Microsoft 365 suite, encompassing Entra (Azure AD), Teams, Outlook Online, and Sharepoint. Demonstrated expertise in Microsoft Endpoint Manager (Intune), including macOS deployment proficiency. Experience in supporting MacOS environments. Sound comprehension of IT infrastructure best practices. Proficiency in deploying MFA/Conditional Access within Microsoft 365. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
The Role: IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing to the overall performance and cost-effectiveness of our technology solutions. This role will involve collaborating closely with end-users, internal teams, and external suppliers to deliver high-quality IT support and infrastructure management. This position may involve occasional weekend work, approximately one Saturday in every three, which is compensated as overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in the development of Service Desk Processes, policies, and documentation. Focus on continual service improvement. Infrastructure & End User Computing: Manage end-user computing (EUC) service requests, incidents, and problems, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Execute the SML equipment process and ensure efficient logistics management. Collaborate with relevant IT teams to resolve complex EUC issues. Proactively identify and address trends and issues related to end-user computing. Maintain, support, and configure the EUC environment. Assist in the development of EUC-related processes, policies, and documentation. Oversee migration, relocation, and integration activities to a high standard. Manage the end-to-end process of IT equipment preparation, shipping, receiving, and compliance. Implement robust and efficient demand and stock control processes. Conduct daily system checks to confirm proper operation. Maintain, support, and configure IT hardware and software desktop environments. Administer backend systems using MySQL to resolve incidents and facilitate service requests. Experience and Expertise: • Completed GCSEs in Mathematics and English (or equivalent qualifications).• Proficient in ITIL processes and well-versed in industry standards and best practices.• Demonstrated expertise gained through working in a fast-paced IT support environment.• Extensive knowledge of computer hardware systems.• Familiarity with various operating systems and Office Software.• Hands-on experience with SQL, particularly MySQL 4 and 5.• Proficiency in providing technical support and adept at problem-solving.• Effective management of IT incidents.• Swift fulfilment of IT service requests.• Competency across Microsoft, Android, and iOS systems and technologies.• Collaborative team player with the ability to work within a matrixed team.• Proactive problem solver and independent thinker.• Skilled at prioritizing and managing a demanding and dynamic workload.• Exceptional communication and stakeholder management capabilities.• Meticulous attention to detail.• Proficiency in lateral thinking for creative problem-solving.• Possesses some commercial acumen.• Proactive learner with an adaptable approach to evolving technologies.• Willingness and flexibility to travel as required. If you are enthusiastic about IT service and infrastructure, have the required qualifications and experience, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and play a key role in ensuring the efficiency and reliability of our IT solutions. REF-
May 14, 2024
Full time
The Role: IT Service & Infrastructure Engineer As an IT Service & Infrastructure Engineer, you will play a pivotal role in ensuring the smooth operation of our IT services and infrastructure. You will be responsible for providing first and second line support, managing service requests, incidents, and problems, and contributing to the overall performance and cost-effectiveness of our technology solutions. This role will involve collaborating closely with end-users, internal teams, and external suppliers to deliver high-quality IT support and infrastructure management. This position may involve occasional weekend work, approximately one Saturday in every three, which is compensated as overtime. Additionally, candidates must possess a full clean driver's license and have access to reliable transportation to be considered for this role. Responsibilities: Service Management: Manage service requests, incidents, and problems from start to finish, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Provide assistance for essential bespoke internal applications. Ensure strict adherence to Service Level Agreements (SLAs) and handle breaches following escalation procedures. Act as the primary point of contact between internal end-users and external suppliers, fostering strong working relationships. Undertake small to medium-sized IT projects as directed. Assist in the development of Service Desk Processes, policies, and documentation. Focus on continual service improvement. Infrastructure & End User Computing: Manage end-user computing (EUC) service requests, incidents, and problems, including logging, prioritizing, responding promptly, providing updates, and achieving resolution. Execute the SML equipment process and ensure efficient logistics management. Collaborate with relevant IT teams to resolve complex EUC issues. Proactively identify and address trends and issues related to end-user computing. Maintain, support, and configure the EUC environment. Assist in the development of EUC-related processes, policies, and documentation. Oversee migration, relocation, and integration activities to a high standard. Manage the end-to-end process of IT equipment preparation, shipping, receiving, and compliance. Implement robust and efficient demand and stock control processes. Conduct daily system checks to confirm proper operation. Maintain, support, and configure IT hardware and software desktop environments. Administer backend systems using MySQL to resolve incidents and facilitate service requests. Experience and Expertise: • Completed GCSEs in Mathematics and English (or equivalent qualifications).• Proficient in ITIL processes and well-versed in industry standards and best practices.• Demonstrated expertise gained through working in a fast-paced IT support environment.• Extensive knowledge of computer hardware systems.• Familiarity with various operating systems and Office Software.• Hands-on experience with SQL, particularly MySQL 4 and 5.• Proficiency in providing technical support and adept at problem-solving.• Effective management of IT incidents.• Swift fulfilment of IT service requests.• Competency across Microsoft, Android, and iOS systems and technologies.• Collaborative team player with the ability to work within a matrixed team.• Proactive problem solver and independent thinker.• Skilled at prioritizing and managing a demanding and dynamic workload.• Exceptional communication and stakeholder management capabilities.• Meticulous attention to detail.• Proficiency in lateral thinking for creative problem-solving.• Possesses some commercial acumen.• Proactive learner with an adaptable approach to evolving technologies.• Willingness and flexibility to travel as required. If you are enthusiastic about IT service and infrastructure, have the required qualifications and experience, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and play a key role in ensuring the efficiency and reliability of our IT solutions. REF-
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 12, 2024
Full time
Prestigious opportunity within a pioneering Technology team for an EUC Engineer. Due to a period of significant growth and investment in both our Network and Cloud infrastructure, we are seeking to expand our team to continue our Digital transformation. This is a hybrid role 2-3 days a week on site. As one of our EUC Engineers you will be responsible for:- Providing high level technical expertise in the development, support, and maintenance of multi-platform EUC environments. Supporting projects which develop new IT services, including new services. Taking a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services. Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations. Proactively set and maintain best practice and development standards and provide advice to colleagues. Assisting the team lead with capacity planning to ensure timely project delivery. Engaging with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value. Understanding and implementing IT security into all aspects of EUC planning and delivery. If you possess a combination of some of the following skills, then LETS TALK! Experience delivering a range of tasks and projects Broad knowledge and experience of enterprise level IT systems. Windows operating systems and enterprise management. Managing/administration SCCM, JAMF in an enterprise environment. Managing Office 365 technologies and deploying into platform. Experience of Intune deployment and management Experience of deployment and management of endpoint security platforms. Experience of Active Directory, Azure AD and Group Policy management. Technical desktop support background, up to and including 3rd line. A clear understanding and drive to meet security and compliance standards and a 'secure by default' ethos. In return you will be rewarded with 25 days holiday (in addition to Bank Holidays and Christmas shutdown), 20% Employer contribution to pension and life insurance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
EUC Engineer (M365/MECM/Intune) Hybrid Working: 2 days per week required in the office. The successful candidate will join as part of a team who are responsible for the development, deployment and support of EUC technology. The role will take the lead on technical project work, as well as working closely with other technology services teams to deploy new EUC services. It was also act as a technical escalation point for other teams the role will include ownership and accountability for incidents, requests, problems, changes, and governance activities. Required Skills/Experience: - M365 Apps for Enterprise - Azure - Exchange Online - Azure AD - Microsoft Teams - Microsoft Intune - Microsoft Endpoint Configuration Manager (MECM) - formerly SCCM - PowerShell EUC Engineer (M365/MECM/Intune) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Aug 18, 2023
Full time
EUC Engineer (M365/MECM/Intune) Hybrid Working: 2 days per week required in the office. The successful candidate will join as part of a team who are responsible for the development, deployment and support of EUC technology. The role will take the lead on technical project work, as well as working closely with other technology services teams to deploy new EUC services. It was also act as a technical escalation point for other teams the role will include ownership and accountability for incidents, requests, problems, changes, and governance activities. Required Skills/Experience: - M365 Apps for Enterprise - Azure - Exchange Online - Azure AD - Microsoft Teams - Microsoft Intune - Microsoft Endpoint Configuration Manager (MECM) - formerly SCCM - PowerShell EUC Engineer (M365/MECM/Intune) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Sep 24, 2022
Full time
You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Platform Service Engineer (Corporate) Dunstable Permanent The Platform Services Engineer for Support Centre is responsible for the continued management and support of the Corporate Infrastructure (such as AD, AAD, O365, Intune and Microsoft Identity Manager). About the role: The role holder will use their technical knowledge to continually maintain and monitor the underlying platforms, ensuring they remain performant and available in line with business requirements, suggesting improvements for the support centre infrastructure and contribute towards project delivery with a "cloud first" mentality. What you ll be doing: Be the subject matter expert for core Infrastructure technologies (AD, AAD, Office 365, Intune, AAD Conditional Access, Microsoft Identity Manager, ZScaler etc) Manage the configuration and life cycle management of corporate platforms, ensuring that the systems remain complaint and adhere to our security policies and standards Ongoing administration of core SaaS services such as Office 365, Intune, Exchange Online, AAD, ZScaler, AAD Conditional Access and Microsoft Identity Manager. Facilitate the migration of our on-premise infrastructure to cloud Maintain the Platform Services ticket queues, ensuring that SLA s are met in accordance with the Incident, Major Incident and Problem Management processes Work with third party Vendors to ensure that they continue to provide a consistent level of service Ensure that all platforms remain performant in line with business requirements and have sufficient capacity to deliver the underlying service now and for the future What you ll need: Expert knowledge and understanding of eitherMicrosoft Windows Server 2016 Administration, Active Director/AAD Administration, Microsoft System Centre, Exchange Online or InTune Strong knowledge of technologies such as Powershell, Active Directory or Cloud Computing Knowledge of the latest industry trends / standards / tools / technologies for EUC devices Demonstrable, strong working knowledge of ITIL Service Management framework and process areas Assumes responsibility for escalated incident and problem resolution and uses expertise to offer solution options and recommendations and to direct third parties in their investigations Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve complicated technical issues Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management/executives In return for your commitment, we ve got some great benefits to offer: • A market competitive base salary + up to 30% annual bonus • Sharesave scheme • A collaborative work culture that focuses on supporting your success • A flexible working policy you can rely on • Up to Family Cover BUPA healthcare • Optional contributory pension matched up to 10% • Up to 25% discount off our brands We re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we re more than that. We re the 35,000 people supporting our brands every day. The ones sourcing the nation s favourite breakfast, plating up family favourites, and the great night s sleep guaranteed people. We re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We re a constant in a changing world, and we d love you to join us. Bring your energy, ideas and sense of fun, we re waiting and so are our brands. Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we ll welcome you in. Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.
Sep 23, 2022
Full time
Platform Service Engineer (Corporate) Dunstable Permanent The Platform Services Engineer for Support Centre is responsible for the continued management and support of the Corporate Infrastructure (such as AD, AAD, O365, Intune and Microsoft Identity Manager). About the role: The role holder will use their technical knowledge to continually maintain and monitor the underlying platforms, ensuring they remain performant and available in line with business requirements, suggesting improvements for the support centre infrastructure and contribute towards project delivery with a "cloud first" mentality. What you ll be doing: Be the subject matter expert for core Infrastructure technologies (AD, AAD, Office 365, Intune, AAD Conditional Access, Microsoft Identity Manager, ZScaler etc) Manage the configuration and life cycle management of corporate platforms, ensuring that the systems remain complaint and adhere to our security policies and standards Ongoing administration of core SaaS services such as Office 365, Intune, Exchange Online, AAD, ZScaler, AAD Conditional Access and Microsoft Identity Manager. Facilitate the migration of our on-premise infrastructure to cloud Maintain the Platform Services ticket queues, ensuring that SLA s are met in accordance with the Incident, Major Incident and Problem Management processes Work with third party Vendors to ensure that they continue to provide a consistent level of service Ensure that all platforms remain performant in line with business requirements and have sufficient capacity to deliver the underlying service now and for the future What you ll need: Expert knowledge and understanding of eitherMicrosoft Windows Server 2016 Administration, Active Director/AAD Administration, Microsoft System Centre, Exchange Online or InTune Strong knowledge of technologies such as Powershell, Active Directory or Cloud Computing Knowledge of the latest industry trends / standards / tools / technologies for EUC devices Demonstrable, strong working knowledge of ITIL Service Management framework and process areas Assumes responsibility for escalated incident and problem resolution and uses expertise to offer solution options and recommendations and to direct third parties in their investigations Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve complicated technical issues Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management/executives In return for your commitment, we ve got some great benefits to offer: • A market competitive base salary + up to 30% annual bonus • Sharesave scheme • A collaborative work culture that focuses on supporting your success • A flexible working policy you can rely on • Up to Family Cover BUPA healthcare • Optional contributory pension matched up to 10% • Up to 25% discount off our brands We re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we re more than that. We re the 35,000 people supporting our brands every day. The ones sourcing the nation s favourite breakfast, plating up family favourites, and the great night s sleep guaranteed people. We re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We re a constant in a changing world, and we d love you to join us. Bring your energy, ideas and sense of fun, we re waiting and so are our brands. Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we ll welcome you in. Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.
Location UK Wide The Job on Offer: Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of EUC Enterprise Architect operates within the Edge capability, focusing on consulting, architecting, designing, building, migrating and testing workplace services and solutions. Your Role: As an Edge Enterprise Architect you will get exposure to the following types of projects and roles: Projects contribution and technical leadership: Participate in design and supervise build and move to run activities Service Design: High-level architecture design Plan and prepare design review presentation with Architects and Service Managers to validate or decide on major architecture evolutions Service Transition: Supervise strategic partners and subcontractors to produce design, build and deploy new IT services (or service changes) Service Catalogue: Maintain service catalogue up-to-date for EUC services Develop road map for the organization - Short term and long term Plan Design and plan roll out of major upgrades Manage hardware roadmap with vendors to ensure smooth transitions: continuous supply chain globally, support of new models by standard OS images and application support for major business applications. Application store: Define and maintain application management process within the store (entrance, suppression, change, approval path) Experience and evidence of working on workplace projects is core to this role. Your Profile: End User Enterprise Architect should have a minimum experience level of 4 years, with evidence of exposure to complex Workplace projects during this time. SKILLS and EXPERIENCE: Significant experience of traditional on-premise, Native Cloud & Hybrid topologies for these services Experience or knowledge with On-Premise & Cloud based MS O365 services including: Exchange, Skype for Business, SharePoint, OneDrive, Teams, Intune Knowledge of Identity management services: Federation & IAM solutions - Azure IAM, Federation Services Service / Data - compliance, management & security (antivirus, encryption, data leakage protection, governance, policies, RBAC, archiving, backups, journalling etc.) End user applications and desktop clients - Microsoft Office (Outlook, Teams, Skype for Business, Lync, browsers etc.) Reporting, monitoring and governance - tools, processes, applications and controls Exposure to various versions of applications & services often found in enterprises - for example: Exchange & O365 Exchange Online, Lync Server ó SfB O365 Knowledge of service & account provisioning - services, processes & methods Licensing management - understanding of Microsoft licensing, management & types Knowledge of or experience with other non-Microsoft messaging, collaboration & unified communications technologies is desirable - SaaS based & on-premise products Be able to lead a technical presentations or proposal and collaborate with SMEs & stakeholders effectively in projects or related deliverable activities Why Capgemini is Unique? • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. • Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the Future You Want: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Sep 21, 2022
Full time
Location UK Wide The Job on Offer: Capgemini Cloud Infrastructure Services (CIS) UK has the largest Projects & Consulting (P&C) practice in CIS globally - covering all the CIS portfolio. We work on a range of exciting projects for many different clients across all sectors. The roles of EUC Enterprise Architect operates within the Edge capability, focusing on consulting, architecting, designing, building, migrating and testing workplace services and solutions. Your Role: As an Edge Enterprise Architect you will get exposure to the following types of projects and roles: Projects contribution and technical leadership: Participate in design and supervise build and move to run activities Service Design: High-level architecture design Plan and prepare design review presentation with Architects and Service Managers to validate or decide on major architecture evolutions Service Transition: Supervise strategic partners and subcontractors to produce design, build and deploy new IT services (or service changes) Service Catalogue: Maintain service catalogue up-to-date for EUC services Develop road map for the organization - Short term and long term Plan Design and plan roll out of major upgrades Manage hardware roadmap with vendors to ensure smooth transitions: continuous supply chain globally, support of new models by standard OS images and application support for major business applications. Application store: Define and maintain application management process within the store (entrance, suppression, change, approval path) Experience and evidence of working on workplace projects is core to this role. Your Profile: End User Enterprise Architect should have a minimum experience level of 4 years, with evidence of exposure to complex Workplace projects during this time. SKILLS and EXPERIENCE: Significant experience of traditional on-premise, Native Cloud & Hybrid topologies for these services Experience or knowledge with On-Premise & Cloud based MS O365 services including: Exchange, Skype for Business, SharePoint, OneDrive, Teams, Intune Knowledge of Identity management services: Federation & IAM solutions - Azure IAM, Federation Services Service / Data - compliance, management & security (antivirus, encryption, data leakage protection, governance, policies, RBAC, archiving, backups, journalling etc.) End user applications and desktop clients - Microsoft Office (Outlook, Teams, Skype for Business, Lync, browsers etc.) Reporting, monitoring and governance - tools, processes, applications and controls Exposure to various versions of applications & services often found in enterprises - for example: Exchange & O365 Exchange Online, Lync Server ó SfB O365 Knowledge of service & account provisioning - services, processes & methods Licensing management - understanding of Microsoft licensing, management & types Knowledge of or experience with other non-Microsoft messaging, collaboration & unified communications technologies is desirable - SaaS based & on-premise products Be able to lead a technical presentations or proposal and collaborate with SMEs & stakeholders effectively in projects or related deliverable activities Why Capgemini is Unique? • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. • We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. • Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the Future You Want: Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Would you like to kick start your career in a supportive, energetic and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery Team This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Executive. The Service Delivery Team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat's flagship EUC support contracts. The teamwork alongside the wider Services and Account teams at Softcat to ensure the customer is getting value from their service. Success. The Softcat Way. Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Are you passionate about service delivery and Customer experience? As a 1 st line Service Desk Analyst, you'll be responsible for: First point of contact for user queries relating to support services and Scheduling tasks for onsite engineer team, being mindful of workload Ongoing management of joint team mailbox Proactively manage call queue in ITSM tool to ensure tickets are resolved within agreed SLA's Carry out onboarding/ handover sessions with customers Remote technical sessions to support set up of new devices (MFA etc) and Managing EUC Stock levels and providing weekly reports In busy periods, assist engineers to build, install and troubleshoot Windows related issues What we need from you Be passionate about the delivery of customer service and relationship building Strong communication skills with the capability to deal with a variety of communication types across varied audiences Track record in End User Computing engineering/support, Windows environment and tools such as MDM, Active Directory, Azure AD, Microsoft Office Display initiative and ownership, whilst understanding limits of own authority Please note, you'll be put through SC clearance upon hire, so you'll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Rewards We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Max employer pension contributions of 5% Share incentive plan Life assurance Healthcare Buy extra holiday plus an extra day's holiday on top of your usual entitlement on your birthday Technology vouchers, activity passes, restaurant discount cards Option to add your partner/family to some of the benefits Access to Perklife , our dedicated portal for all perks and flexible benefits Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. Please contact directly if you require a full job description
Feb 05, 2022
Full time
Would you like to kick start your career in a supportive, energetic and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery Team This is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Executive. The Service Delivery Team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. This role plays a key part in the expansion of the Service Delivery Team who are focused exclusively on one of Softcat's flagship EUC support contracts. The teamwork alongside the wider Services and Account teams at Softcat to ensure the customer is getting value from their service. Success. The Softcat Way. Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Are you passionate about service delivery and Customer experience? As a 1 st line Service Desk Analyst, you'll be responsible for: First point of contact for user queries relating to support services and Scheduling tasks for onsite engineer team, being mindful of workload Ongoing management of joint team mailbox Proactively manage call queue in ITSM tool to ensure tickets are resolved within agreed SLA's Carry out onboarding/ handover sessions with customers Remote technical sessions to support set up of new devices (MFA etc) and Managing EUC Stock levels and providing weekly reports In busy periods, assist engineers to build, install and troubleshoot Windows related issues What we need from you Be passionate about the delivery of customer service and relationship building Strong communication skills with the capability to deal with a variety of communication types across varied audiences Track record in End User Computing engineering/support, Windows environment and tools such as MDM, Active Directory, Azure AD, Microsoft Office Display initiative and ownership, whilst understanding limits of own authority Please note, you'll be put through SC clearance upon hire, so you'll need to possess either an existing SC clearance or be willing and eligible to undergo the vetting for such clearance. Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Rewards We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Max employer pension contributions of 5% Share incentive plan Life assurance Healthcare Buy extra holiday plus an extra day's holiday on top of your usual entitlement on your birthday Technology vouchers, activity passes, restaurant discount cards Option to add your partner/family to some of the benefits Access to Perklife , our dedicated portal for all perks and flexible benefits Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. Please contact directly if you require a full job description
Cloud engineer, £60- £70k, fully remote Your new company Your new company is a personal wealth management and professional services group. The company offers a range of services including financial planning, investment management and personal tax advice. It also offers a variety of business services such as accounting, business tax advice and so on. The company has 24 offices across the UK and intends to keep on expanding into 2022 and beyond. Your new role Your new role will be to provide support for cloud-based applications and services. To lead ad-hoc investigations, identify additional service requirements and assist with the delivery of new projects. To assist the EUC Manager with running a quality-driven, Agile-inspired, proactive and customer/business-oriented service and one that is aligned with the strategic development of all Technology services. What you'll need to succeed Extensive experience working as a 2nd or 3rd line support engineer or cloud specialist with a medium or large organisation. Experience with the transition of ICT services and applications from on premises to the cloud. Experience of development and innovation utilising agile or iterative project techniques and methodologies. Strong understanding of identity (AD, Azure, SSO, MFA) Setting up teams and sharepoint for internal users. Experience of automating tasks within M365 and developing reusable scripts. What you'll get in return A salary of up to £70k The chance to work fully remotely, so applicants from anywhere in the UK are encouraged to apply! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 08, 2022
Full time
Cloud engineer, £60- £70k, fully remote Your new company Your new company is a personal wealth management and professional services group. The company offers a range of services including financial planning, investment management and personal tax advice. It also offers a variety of business services such as accounting, business tax advice and so on. The company has 24 offices across the UK and intends to keep on expanding into 2022 and beyond. Your new role Your new role will be to provide support for cloud-based applications and services. To lead ad-hoc investigations, identify additional service requirements and assist with the delivery of new projects. To assist the EUC Manager with running a quality-driven, Agile-inspired, proactive and customer/business-oriented service and one that is aligned with the strategic development of all Technology services. What you'll need to succeed Extensive experience working as a 2nd or 3rd line support engineer or cloud specialist with a medium or large organisation. Experience with the transition of ICT services and applications from on premises to the cloud. Experience of development and innovation utilising agile or iterative project techniques and methodologies. Strong understanding of identity (AD, Azure, SSO, MFA) Setting up teams and sharepoint for internal users. Experience of automating tasks within M365 and developing reusable scripts. What you'll get in return A salary of up to £70k The chance to work fully remotely, so applicants from anywhere in the UK are encouraged to apply! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Technical Architect- End user, Modern Workplace, Networks, Office 365, Azure, Pre sales, Transformation A key customer of mine is looking to expand their delivery team due to demand and is seeking a Technical Architect who can help shape the customer journey into the cloud and Modern Workplace with an understanding of infrastructure. The opening: A track record of pre-sales experience and customer engagement- face to face, teams, zoom etc Can write high-quality RFPs/SoWs with little or no support from technical teams Able to deliver compelling presentations at Board level (being able to translate technology into business terms) Track record of solution costing, including technology products and licensing Good understanding of architectural concepts, methodologies and mapping approaches Technical side: Track record (hands-on) of delivering and designing cloud infrastructure projects, Office 365, EUC and EMS security projects Technical experience of the Microsoft cloud (Azure) and end user product ranges- Sharepoint, Office 365 Intune An understanding of networking knowledge (from a design, delivery and support perspective) of: Network Routers, Switches and Firewalls Windows Server, Microsoft SQL Server, Active Director Some benefits to add: A good mix of working from home and office/Client site meetings(to be discussed) Flexi time (flexible start and finish) Working in a team of skilled technical engineers Industry renowned training/certifications and development opportunity Technical Architect- End user, Modern Workplace, Networks, Office 365, Azure, Pre sales, Transformation
Nov 05, 2021
Full time
Technical Architect- End user, Modern Workplace, Networks, Office 365, Azure, Pre sales, Transformation A key customer of mine is looking to expand their delivery team due to demand and is seeking a Technical Architect who can help shape the customer journey into the cloud and Modern Workplace with an understanding of infrastructure. The opening: A track record of pre-sales experience and customer engagement- face to face, teams, zoom etc Can write high-quality RFPs/SoWs with little or no support from technical teams Able to deliver compelling presentations at Board level (being able to translate technology into business terms) Track record of solution costing, including technology products and licensing Good understanding of architectural concepts, methodologies and mapping approaches Technical side: Track record (hands-on) of delivering and designing cloud infrastructure projects, Office 365, EUC and EMS security projects Technical experience of the Microsoft cloud (Azure) and end user product ranges- Sharepoint, Office 365 Intune An understanding of networking knowledge (from a design, delivery and support perspective) of: Network Routers, Switches and Firewalls Windows Server, Microsoft SQL Server, Active Director Some benefits to add: A good mix of working from home and office/Client site meetings(to be discussed) Flexi time (flexible start and finish) Working in a team of skilled technical engineers Industry renowned training/certifications and development opportunity Technical Architect- End user, Modern Workplace, Networks, Office 365, Azure, Pre sales, Transformation
Infrastructure Engineer - Permanent - Hertfordshire/Remote £50,000 - £55,000 + bonus My client, in the pharmaceutical industry, are looking for a Infrastructure Engineer to work on infrastructure projects and support incidents. You will be working across: Server, Network and Security, EUC, and manufacturing systems. Key Requirements: VMWare administration Office 365 administration Strong knowledge of Server, Desktop and Active Directory Skills Cisco Switches & Routers Corporate Firewall and VPN technologies Enterprise DR and replication technologies, preferably Veeam/Zerto Knowledge of Corporate Firewalls and VPN technologies (Palo Alto would be desirable) Excellent verbal and written communication This is an amazing opportunity to join a well-recognised company and aid them in the adoption of laboratory and manufacturing control systems into IT support.
Nov 05, 2021
Full time
Infrastructure Engineer - Permanent - Hertfordshire/Remote £50,000 - £55,000 + bonus My client, in the pharmaceutical industry, are looking for a Infrastructure Engineer to work on infrastructure projects and support incidents. You will be working across: Server, Network and Security, EUC, and manufacturing systems. Key Requirements: VMWare administration Office 365 administration Strong knowledge of Server, Desktop and Active Directory Skills Cisco Switches & Routers Corporate Firewall and VPN technologies Enterprise DR and replication technologies, preferably Veeam/Zerto Knowledge of Corporate Firewalls and VPN technologies (Palo Alto would be desirable) Excellent verbal and written communication This is an amazing opportunity to join a well-recognised company and aid them in the adoption of laboratory and manufacturing control systems into IT support.
1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.
Sep 14, 2021
Full time
1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.
We are currently looking for a Senior Infrastructure Engineer to join a leading Pharmaceutical manufacturing organisation based in the Hertfordshire area. As the Senior Infrastructure Engineer, you will join a wider IT team in a hands on role supporting the company's IT Infrastructure. KEY DUTIES AND RESPONSIBILITIES: In this role you will work in the manufacturing area of the business working on bespoke IT systems with the production staff to deliver infrastructure projects and support incidents across a series of technologies: Network and Security, Server, EUC and manufacturing control systems whilst the business expands on its IT capabilities supporting business growth. The Senior Infrastructure Engineer role will support multi disciplines and the key duties and responsibilities are as follows: 1. As the Infrastructure Engineer you will initially focus on the adoption of manufacturing and laboratory control systems into IT support and help execute infrastructure replacement and improvement projects as well as Architect infrastructure to meet evolving business requirements. 2. The Infrastructure Engineer will maintain and look to continuously improve: Data Centre and Cloud Assets, Virtualisation Platform, Server Platform and Active directory. 3. The role requires outstanding communications skills to work closely with employees, technical resources from IT + 3rd party suppliers and QA on IT quality and validation issues. 4. In this role you will Log all actions in the Service Desk software package (ServiceNow) and help assist with 3rd Line Desktop, Network and IT Support to the 1100 users in the organisation. ROLE REQUIREMENTS: To be successful in your application to this exciting opportunity as the Senior Infrastructure Engineer we are looking to identify the following on your profile and past history: 1. Bachelor's degree in an IT / Computer Science related subject or sufficient experience in Server, Desktop and Network Administration experience. 2. Proven experience working in a manufacturing environment. If this is within the Pharmaceutical sector being highly desirable. 3. A working knowledge and practical experience with Microsoft Server, Desktop and Active Directory Skills, Knowledge of VMWare administration - VSAN and NSX are a bonus and Knowledge of enterprise DR and replication technologies, preferably Veeam Key Words: IT Infrastructure Support Manufacturing Pharmaceutical Software Service desk Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.
Sep 09, 2021
Full time
We are currently looking for a Senior Infrastructure Engineer to join a leading Pharmaceutical manufacturing organisation based in the Hertfordshire area. As the Senior Infrastructure Engineer, you will join a wider IT team in a hands on role supporting the company's IT Infrastructure. KEY DUTIES AND RESPONSIBILITIES: In this role you will work in the manufacturing area of the business working on bespoke IT systems with the production staff to deliver infrastructure projects and support incidents across a series of technologies: Network and Security, Server, EUC and manufacturing control systems whilst the business expands on its IT capabilities supporting business growth. The Senior Infrastructure Engineer role will support multi disciplines and the key duties and responsibilities are as follows: 1. As the Infrastructure Engineer you will initially focus on the adoption of manufacturing and laboratory control systems into IT support and help execute infrastructure replacement and improvement projects as well as Architect infrastructure to meet evolving business requirements. 2. The Infrastructure Engineer will maintain and look to continuously improve: Data Centre and Cloud Assets, Virtualisation Platform, Server Platform and Active directory. 3. The role requires outstanding communications skills to work closely with employees, technical resources from IT + 3rd party suppliers and QA on IT quality and validation issues. 4. In this role you will Log all actions in the Service Desk software package (ServiceNow) and help assist with 3rd Line Desktop, Network and IT Support to the 1100 users in the organisation. ROLE REQUIREMENTS: To be successful in your application to this exciting opportunity as the Senior Infrastructure Engineer we are looking to identify the following on your profile and past history: 1. Bachelor's degree in an IT / Computer Science related subject or sufficient experience in Server, Desktop and Network Administration experience. 2. Proven experience working in a manufacturing environment. If this is within the Pharmaceutical sector being highly desirable. 3. A working knowledge and practical experience with Microsoft Server, Desktop and Active Directory Skills, Knowledge of VMWare administration - VSAN and NSX are a bonus and Knowledge of enterprise DR and replication technologies, preferably Veeam Key Words: IT Infrastructure Support Manufacturing Pharmaceutical Software Service desk Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for talent development. We therefore welcome applications for any interested parties who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment professionals and scientists. We look forward to helping you with your next career moves.
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Feb 15, 2019
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
My client a global publishing company are looking for an experienced Senior Systems Engineer to join their EUC Enterprise Engineering team.
You will ensure that the users are working as effectively and as efficiently as possible so you will be supporting, managing and constantly improving a varied estate of the latest end user technology.
Your responsibilities will include...
- Continual service improvement projects.
- Design and implement a hybrid EUC enterprise stack.
- Work across a wide range of servers including collaboration, systems management, directory
services and identity management platforms.
Skills required...
- Expert knowledge of Microsoft Active Directory domain services and cloud based identity
management.
- Knowledge of PowerShell.
- SCOM/SCCM.
- Strong knowledge of Microsoft Windows server 2012/2016 and Hyper - V.
If the above sounds like you please apply for my immediate attention
Oct 29, 2018
My client a global publishing company are looking for an experienced Senior Systems Engineer to join their EUC Enterprise Engineering team.
You will ensure that the users are working as effectively and as efficiently as possible so you will be supporting, managing and constantly improving a varied estate of the latest end user technology.
Your responsibilities will include...
- Continual service improvement projects.
- Design and implement a hybrid EUC enterprise stack.
- Work across a wide range of servers including collaboration, systems management, directory
services and identity management platforms.
Skills required...
- Expert knowledge of Microsoft Active Directory domain services and cloud based identity
management.
- Knowledge of PowerShell.
- SCOM/SCCM.
- Strong knowledge of Microsoft Windows server 2012/2016 and Hyper - V.
If the above sounds like you please apply for my immediate attention