LA International Computer Consultants Ltd
Warwick, Warwickshire
*SC Cleared* Network Architect 4 Month contract initially Hybrid - Warwick, Corsham, Farnborough £625 - £675 p/d (Via Umbrella-PAYE) We have a great opportunity with a world leading organisation, a true leader in their field. We are looking for a Network Architect to join the successful team on a fantastic, long-term program of work. Key Responsibilities: Virtual Network Solution Design Architect with experience of designing and building NSX-T services for workload domains within the VMware Software Defined Datacentres (SDDC) This would include the deployment of NSX Global Manager nodes to support NSX Federation across VMware Cloud Foundation instances. Key Skills & Experience: - Experience of NSX Edge virtual appliance deployment by using SDDC Manager, Deployment and life cycle management by using SDDC Manager workflows and NSX Manager with Automated password management using SDDC Manager. - Experience of vSphere HA recovery used across availability zones. - Experience of Uplink Policy Design - Experience of working with restraints of Computer Security Incident Response Team (CSIRT) Security Requirements - Design experience within a Cloud-native environment and providing solutions which are affordable, good value and meet security and other relevant standards relating to Critical National Infrastructure (CNI) - Architect required to create HLD, LLD and Build Scripts: Cisco NXOS underlay (not ACI) for which requirements are for a NSXT overlay. Virtual Network Microsegmentation, Integration with SDWAN, Network Packet Capture and Inspection. - Conduct testing and reporting result This is an excellent opportunity on a great project of work, if you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
May 17, 2024
Contractor
*SC Cleared* Network Architect 4 Month contract initially Hybrid - Warwick, Corsham, Farnborough £625 - £675 p/d (Via Umbrella-PAYE) We have a great opportunity with a world leading organisation, a true leader in their field. We are looking for a Network Architect to join the successful team on a fantastic, long-term program of work. Key Responsibilities: Virtual Network Solution Design Architect with experience of designing and building NSX-T services for workload domains within the VMware Software Defined Datacentres (SDDC) This would include the deployment of NSX Global Manager nodes to support NSX Federation across VMware Cloud Foundation instances. Key Skills & Experience: - Experience of NSX Edge virtual appliance deployment by using SDDC Manager, Deployment and life cycle management by using SDDC Manager workflows and NSX Manager with Automated password management using SDDC Manager. - Experience of vSphere HA recovery used across availability zones. - Experience of Uplink Policy Design - Experience of working with restraints of Computer Security Incident Response Team (CSIRT) Security Requirements - Design experience within a Cloud-native environment and providing solutions which are affordable, good value and meet security and other relevant standards relating to Critical National Infrastructure (CNI) - Architect required to create HLD, LLD and Build Scripts: Cisco NXOS underlay (not ACI) for which requirements are for a NSXT overlay. Virtual Network Microsegmentation, Integration with SDWAN, Network Packet Capture and Inspection. - Conduct testing and reporting result This is an excellent opportunity on a great project of work, if you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Our leading client is recruiting for a Technical Architect to work on a 12 month FTC, hybrid model ( WFH / Liverpool office) The Technical Solutions Architect will be responsible for assessing the impact of integrating and deploying new technologies into architecture, developing statements of architecture work, defining solution and technical design documents with handover to BAU engineering teams for build. Responsibilities Producing Statements of Architecture Work outlining deliverables to the business/project management teams Producing high-level solution design documents for review by architecture boards Producing low-level detailed technical design documents to be translated into implementation work packages by either the architect or BAU engineering and operational teams. Participate in the technology direction for the organisation. Solution development and control. Infrastructure and Cloud (Azure / AWS) design and governance Create solutions prototypes, and designs for new technologies Control solution development and development of roadmaps Ownership of the governance model and standards for the deployment of new technologies Engage and work with other technology teams within the business to develop solutions for future software and hardware solutions. Work closely with the IT Architecture Manager to develop technology and project roadmaps Keep up to date with new and emerging technologies such as Cloud services and Automation Define standards for operational systems maintenance and system deployments Skills / Experience End user technologies and controls such as MDM, VDI and security. Able to effectively manage a technical workload, both project and BAU. Experience of producing high and low-level technical design documentation Requirement gathering & translation to solutions. Backup management and planning. Office365 and other cloud services. Datacentre in the cloud. Multi-vendor environment. Multi hosted DC environment. High availability & DR. Design documentation.
May 17, 2024
Full time
Our leading client is recruiting for a Technical Architect to work on a 12 month FTC, hybrid model ( WFH / Liverpool office) The Technical Solutions Architect will be responsible for assessing the impact of integrating and deploying new technologies into architecture, developing statements of architecture work, defining solution and technical design documents with handover to BAU engineering teams for build. Responsibilities Producing Statements of Architecture Work outlining deliverables to the business/project management teams Producing high-level solution design documents for review by architecture boards Producing low-level detailed technical design documents to be translated into implementation work packages by either the architect or BAU engineering and operational teams. Participate in the technology direction for the organisation. Solution development and control. Infrastructure and Cloud (Azure / AWS) design and governance Create solutions prototypes, and designs for new technologies Control solution development and development of roadmaps Ownership of the governance model and standards for the deployment of new technologies Engage and work with other technology teams within the business to develop solutions for future software and hardware solutions. Work closely with the IT Architecture Manager to develop technology and project roadmaps Keep up to date with new and emerging technologies such as Cloud services and Automation Define standards for operational systems maintenance and system deployments Skills / Experience End user technologies and controls such as MDM, VDI and security. Able to effectively manage a technical workload, both project and BAU. Experience of producing high and low-level technical design documentation Requirement gathering & translation to solutions. Backup management and planning. Office365 and other cloud services. Datacentre in the cloud. Multi-vendor environment. Multi hosted DC environment. High availability & DR. Design documentation.
IT Programme Manager / Infrastructure / Cloud / Azure / Platform Implementation / DC / Datacentre / Datacenter / Storage / Networks / Stakeholder Management / 6 month contract / (Apply online only) per day Inside IR35. One of our leading clients is looking to recruit a IT Programme Manager. Location - Remote / Warwickshire Duration - 6 months Day Rate - (Apply online only) per day inside IR35 Experience: Must be an experienced IT Programme Manager You will be managing a portfolio of projects inc infrastructure in Cloud / Azure platform implementation / new DC / Datacentre build / storage / networks / load balance etc Strong stakeholder, 3rd party and supplier management Prince 2 / Agile Desirable - financial services or any other regulatory sector experience (utilities etc) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 17, 2024
Contractor
IT Programme Manager / Infrastructure / Cloud / Azure / Platform Implementation / DC / Datacentre / Datacenter / Storage / Networks / Stakeholder Management / 6 month contract / (Apply online only) per day Inside IR35. One of our leading clients is looking to recruit a IT Programme Manager. Location - Remote / Warwickshire Duration - 6 months Day Rate - (Apply online only) per day inside IR35 Experience: Must be an experienced IT Programme Manager You will be managing a portfolio of projects inc infrastructure in Cloud / Azure platform implementation / new DC / Datacentre build / storage / networks / load balance etc Strong stakeholder, 3rd party and supplier management Prince 2 / Agile Desirable - financial services or any other regulatory sector experience (utilities etc) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Project Manager - Datacentre / DC Project Manager / Senior Project Manager / PM / Datacentre / Data Center / Data Center / DC / Migration / Exit / Service Design / 6 month contract / £550 - £650 per day Inside IR35. One of our leading clients is looking to recruit a Project Manager with Data Centre Migration experience. Location - Hybrid - Warwickshire (1-2 days a week in the office) Duration - 6 months + Day Rate - £550 - £650 per day Inside IR35 Experience: Project management experience over 7 years Must have expertise in Datacentre / DC Strong migration / exit experience - you will managing / overseeing the DC migration Relevant industry certification (e.g. Prince 2, PMI) desirable Stakeholder / 3rd party / supplier management Experience working in Financial Services is beneficial Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 16, 2024
Full time
Project Manager - Datacentre / DC Project Manager / Senior Project Manager / PM / Datacentre / Data Center / Data Center / DC / Migration / Exit / Service Design / 6 month contract / £550 - £650 per day Inside IR35. One of our leading clients is looking to recruit a Project Manager with Data Centre Migration experience. Location - Hybrid - Warwickshire (1-2 days a week in the office) Duration - 6 months + Day Rate - £550 - £650 per day Inside IR35 Experience: Project management experience over 7 years Must have expertise in Datacentre / DC Strong migration / exit experience - you will managing / overseeing the DC migration Relevant industry certification (e.g. Prince 2, PMI) desirable Stakeholder / 3rd party / supplier management Experience working in Financial Services is beneficial Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Sep 09, 2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Sep 09, 2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
IT Hosting Support Team Leader - Top 3 Managed Cloud & Hosting Brand
Glasgow
£25,000 - £30,000 DOE + Full Company Benefits
About Us:
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The IT Support Team Leader Role:
> The IT Support Team Leader role:
> You will be responsible for the 24x7 management of all Hosting, and out of hours customer contacts, support requests, outages and escalations
> You will be responsible for managing the Team to deliver customer focused support
> You will ensure the smooth running of all aspects of the Glasgow Datacentre
What it takes:
IT Hosting Support Team Leader Skills/Experience:
> Excellent customer care skills and experience
> Robust technical knowledge and experience
> Previous Helpdesk Management experience
> Excellent verbal and written communication skills
> Good knowledge of hosting products and services
> Must demonstrate a flexible approach to work as well as the ability to prioritise workload
> Good problem solving skills
> Sound Team Leader experience in a technical customer support environment
> Excellent interpersonal skills
> Excellent people manager
Key Responsibilities:
> Manage Hosting System Engineers and Monitoring Technicians to deliver a customer focussed quality service 24x7
> Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
> Manage the system outage notification process, liaising internally and externally as required
> Manage all Datacentre processes to ensure a well run 24x7 operation
> Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
> Liaise with the Group Operations Director regarding security facilities etc
> Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
> Lead, manage and develop the Team, evaluating individual and team performance regularly
> Undertake Health & Safety Tasks as required
> Provide feedback to enhance customer processes/systems
> Undertake analysis and reporting as required
> Support other Teams when required
> Undertake special projects as allocated by management/directors
> Assist with ad hoc administration as required
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Breakfast on us every day, including a hot roll on Fridays
> Free on-site car parking
> Long service benefits
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Data Centre Support Team Leader, IT Hosting Support Lead, Hosting Support Desk Leader, Datacentre Support Team Supervisor, IT Support Supervisor, IT Service Desk Team Leader.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
IT Hosting Support Team Leader - Top 3 Managed Cloud & Hosting Brand
Glasgow
£25,000 - £30,000 DOE + Full Company Benefits
About Us:
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The IT Support Team Leader Role:
> The IT Support Team Leader role:
> You will be responsible for the 24x7 management of all Hosting, and out of hours customer contacts, support requests, outages and escalations
> You will be responsible for managing the Team to deliver customer focused support
> You will ensure the smooth running of all aspects of the Glasgow Datacentre
What it takes:
IT Hosting Support Team Leader Skills/Experience:
> Excellent customer care skills and experience
> Robust technical knowledge and experience
> Previous Helpdesk Management experience
> Excellent verbal and written communication skills
> Good knowledge of hosting products and services
> Must demonstrate a flexible approach to work as well as the ability to prioritise workload
> Good problem solving skills
> Sound Team Leader experience in a technical customer support environment
> Excellent interpersonal skills
> Excellent people manager
Key Responsibilities:
> Manage Hosting System Engineers and Monitoring Technicians to deliver a customer focussed quality service 24x7
> Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
> Manage the system outage notification process, liaising internally and externally as required
> Manage all Datacentre processes to ensure a well run 24x7 operation
> Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
> Liaise with the Group Operations Director regarding security facilities etc
> Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
> Lead, manage and develop the Team, evaluating individual and team performance regularly
> Undertake Health & Safety Tasks as required
> Provide feedback to enhance customer processes/systems
> Undertake analysis and reporting as required
> Support other Teams when required
> Undertake special projects as allocated by management/directors
> Assist with ad hoc administration as required
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Breakfast on us every day, including a hot roll on Fridays
> Free on-site car parking
> Long service benefits
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Data Centre Support Team Leader, IT Hosting Support Lead, Hosting Support Desk Leader, Datacentre Support Team Supervisor, IT Support Supervisor, IT Service Desk Team Leader.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Sep 09, 2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Sep 09, 2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Sep 09, 2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Spinnaker Red
Buckinghamshire, MK1 1, United Kingdom
A fantastic opportunity has arisen for a technical project manager to work as the lead consultant on a Datacentre Review for Consolidation. You will be producing information from around 190 sites and analysing that data using specialist tooling to produce a DC Strategy, Business case and a Roadmap for consolidation..... click apply for full job details
Feb 21, 2016
A fantastic opportunity has arisen for a technical project manager to work as the lead consultant on a Datacentre Review for Consolidation. You will be producing information from around 190 sites and analysing that data using specialist tooling to produce a DC Strategy, Business case and a Roadmap for consolidation..... click apply for full job details
Our client in Europe is part of a worldwide Communications company and has 700 employees, with headquarters in the UK and offices across Europe. Our clients require a Senior Project Manager with Datacentre delivery expertise to join our established customer facing PMO. You will be involved in varied engagements, ranging from new rack/cage/cabling installations to complete DC relocations. Senior Project Manager Key Responsibilities: Timely delivery of Customer Solutions. Maintaining customer relationship and communication during the project life cycle. Assist in the development of Project documents and templates. Produce project management documentation deliverables such as PID, Gantt charts, Quality plans, etc to a high standard. Mentor less experienced members of the Project team Undertake reporting activities for their project portfolio and team as directed. Any other duties required by the Project Office Manager or Engagement Director which is reasonably with the scope of this role. Effective management of the expectations of key stakeholders such as the Sales person and the Customer Senior Project Manager Skills and Experience: Have a proven track record of managing large and complex Datacentre projects in the co-location, Web Hosting or Service Integration Industries. Experience of leading the scoping, planning and management of Datacentre relocation projects Experience in a customer service environment, with strong communication skills; both written and verbal. Proven ability to work under pressure and with other people. Technical experience of modern Internet hosting (Hardware, O/S, Networking) Experience delivering WAN circuits providers If you feel that you would be suitable for this Senior Project Manager role, please respond with your most recent CV for immediate consideration About us: NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including IPv4/IPv6 Global Tier-1 IP Network, Arcstar Universal One VPN network reaching over 150 countries, and over 120 secure data centres.
Feb 21, 2016
Our client in Europe is part of a worldwide Communications company and has 700 employees, with headquarters in the UK and offices across Europe. Our clients require a Senior Project Manager with Datacentre delivery expertise to join our established customer facing PMO. You will be involved in varied engagements, ranging from new rack/cage/cabling installations to complete DC relocations. Senior Project Manager Key Responsibilities: Timely delivery of Customer Solutions. Maintaining customer relationship and communication during the project life cycle. Assist in the development of Project documents and templates. Produce project management documentation deliverables such as PID, Gantt charts, Quality plans, etc to a high standard. Mentor less experienced members of the Project team Undertake reporting activities for their project portfolio and team as directed. Any other duties required by the Project Office Manager or Engagement Director which is reasonably with the scope of this role. Effective management of the expectations of key stakeholders such as the Sales person and the Customer Senior Project Manager Skills and Experience: Have a proven track record of managing large and complex Datacentre projects in the co-location, Web Hosting or Service Integration Industries. Experience of leading the scoping, planning and management of Datacentre relocation projects Experience in a customer service environment, with strong communication skills; both written and verbal. Proven ability to work under pressure and with other people. Technical experience of modern Internet hosting (Hardware, O/S, Networking) Experience delivering WAN circuits providers If you feel that you would be suitable for this Senior Project Manager role, please respond with your most recent CV for immediate consideration About us: NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including IPv4/IPv6 Global Tier-1 IP Network, Arcstar Universal One VPN network reaching over 150 countries, and over 120 secure data centres.