Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Associate Director - Commercial West Midlands Our Client Our client is a multidisciplinary consultancy offering services such as Asset Management, Commercial and Engineering within water, energy, and environmental sectors in the UK.Our client has been operating since 2008 and has helped organisations reduce the total cost, carbon, and energy impact of asset ownership throughout the asset lifecycle. Combining state of the art technology, engineering and management consultancy disciplines, they deliver efficient, innovative, and sustainable solutions for their clients. The Role As Associate Director you will be responsible for the delivery of high quality, innovative engineering solutions for clients across the UK. Including: Provide subject matter expertise to both clients and colleague in one discipline (Commercial; Project Management; Technical; Asset Management). Identify work opportunities and foster great client relationships, maximising additional opportunities. Manage regional frameworks and major projects, building strong client relationships and ensuring successful project delivery. Inspire and act as a role model to all staff, fostering a collaborative and inclusive environment, where the team, learn, develop, and drive increased business results. Champion digital engineering initiatives and cutting-edge advances in the water sector. Provide technical leadership and mentor team members to ensure work is to an exemplary standard. To be successful in this role you will need to have previous experience in a similar role with experience in infrastructure projects and be a hands-on customer focussed innovative solutions provider. You should be a dynamic individual with a level of high energy. To Apply This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact Charlotte Vass in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website. About Us Newman Stewart is a privately owned, leading provider of Executive Search, Talent Advisory & Psychometric Assessment Services.With offices in Leeds and London we identify excellent people for our excellent clients, nationally and internationally and we are proud of the results that we deliver.
May 18, 2024
Full time
Associate Director - Commercial West Midlands Our Client Our client is a multidisciplinary consultancy offering services such as Asset Management, Commercial and Engineering within water, energy, and environmental sectors in the UK.Our client has been operating since 2008 and has helped organisations reduce the total cost, carbon, and energy impact of asset ownership throughout the asset lifecycle. Combining state of the art technology, engineering and management consultancy disciplines, they deliver efficient, innovative, and sustainable solutions for their clients. The Role As Associate Director you will be responsible for the delivery of high quality, innovative engineering solutions for clients across the UK. Including: Provide subject matter expertise to both clients and colleague in one discipline (Commercial; Project Management; Technical; Asset Management). Identify work opportunities and foster great client relationships, maximising additional opportunities. Manage regional frameworks and major projects, building strong client relationships and ensuring successful project delivery. Inspire and act as a role model to all staff, fostering a collaborative and inclusive environment, where the team, learn, develop, and drive increased business results. Champion digital engineering initiatives and cutting-edge advances in the water sector. Provide technical leadership and mentor team members to ensure work is to an exemplary standard. To be successful in this role you will need to have previous experience in a similar role with experience in infrastructure projects and be a hands-on customer focussed innovative solutions provider. You should be a dynamic individual with a level of high energy. To Apply This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact Charlotte Vass in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website. About Us Newman Stewart is a privately owned, leading provider of Executive Search, Talent Advisory & Psychometric Assessment Services.With offices in Leeds and London we identify excellent people for our excellent clients, nationally and internationally and we are proud of the results that we deliver.
We have partnered up with a fab global agency who are leaders in creating immersive digital experiences. They are looking for a Senior Producer to join their creative studio. MUST HAVES: Senior Producer with agency/or brand experience working across immersive experience design 3D and VFXBe knowledgeable about video resolutions / codecs / rendering / 3D animation / display solutions such as projection / LED & VR and Interactive WorkflowsThis role sits within the creative studio and reports to the Executive Producer. Senior Producer will be responsible for the planning and delivery of world class creative experiences, overseeing creative and technology specialists and working closely alongside the technical production team to deliver projects from end to end. SKILLS REQUIRED Excellent delivery, budgeting, scheduling and workload management. Co-ordination of multidisciplinary teams, consisting of Creative Directors, 2D/ 3D Animators, Tech Leads, Spatial Designers, Developers, Production Managers etc. Day-to-day client contact. Drive all deliverables to be of the highest quality. Plan for and hold weekly internal status meetings with Account Managers, Production Managers, Tech Team and Marketing. YOU WILL HAVE Have a proven track record as a Producer or Senior Producer Knowledgeable about video resolutions, codecs, rendering and 3D animation and interactive workflows Knowledgeable about display solutions such as projection, LED & VR Commercially driven and margin focussed A strong communicator and excellent presenter Highly organised and efficient A great multi-tasker Calm under pressure and a problem solver Comfortable creating and managing budgets of £1OOk+ Please send CV stating your salary expectations. Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
May 18, 2024
Full time
We have partnered up with a fab global agency who are leaders in creating immersive digital experiences. They are looking for a Senior Producer to join their creative studio. MUST HAVES: Senior Producer with agency/or brand experience working across immersive experience design 3D and VFXBe knowledgeable about video resolutions / codecs / rendering / 3D animation / display solutions such as projection / LED & VR and Interactive WorkflowsThis role sits within the creative studio and reports to the Executive Producer. Senior Producer will be responsible for the planning and delivery of world class creative experiences, overseeing creative and technology specialists and working closely alongside the technical production team to deliver projects from end to end. SKILLS REQUIRED Excellent delivery, budgeting, scheduling and workload management. Co-ordination of multidisciplinary teams, consisting of Creative Directors, 2D/ 3D Animators, Tech Leads, Spatial Designers, Developers, Production Managers etc. Day-to-day client contact. Drive all deliverables to be of the highest quality. Plan for and hold weekly internal status meetings with Account Managers, Production Managers, Tech Team and Marketing. YOU WILL HAVE Have a proven track record as a Producer or Senior Producer Knowledgeable about video resolutions, codecs, rendering and 3D animation and interactive workflows Knowledgeable about display solutions such as projection, LED & VR Commercially driven and margin focussed A strong communicator and excellent presenter Highly organised and efficient A great multi-tasker Calm under pressure and a problem solver Comfortable creating and managing budgets of £1OOk+ Please send CV stating your salary expectations. Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
In the journey of life, your career should make a difference. At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. Inizio Evoke is a global health marketing, communications, and transformation platform unlocking growth through data-driven insight and human centricity. As part of a global digital team you will play a key role in developing innovation-driven solutions.Bringingtogether data, omnichannel, content delivery, marketing technology, social media and automation expertise,to generate groundbreaking commercial impact for the best health organizations in the world." JOB SUMMARY Location: UK. hybrid or remote The Director, Digital will be a passionate digital strategist with hands-on planning, management, and implementation of digital programs. Typically, the Director, Digital: Serves as senior lead representing the digital team for digital clients and / or major projects depending on overall scope of the client engagement Has over 7 years relevant experience, including health comms experience. Manages assigned projects independently with 1-2 direct reports Derive insight from data, independently develop strategic omnichannel solutions, and facilitate client workshops. Actively participates in new business efforts, whether growing current business or helping to secure new clients Reports into the Vice President, Senior Vice President or Executive Vice President Some international travel and flexibility when working across time zones required. KEY RESPONSIBILITIES Client Partnership Develops and cultivates relationships with clients and external audiences Thoughtfully counsels clients based on digital landscape and business goals, showcasing ability to marry digital tactics up to client's broader strategy; takes immediate action on client feedback Develops digital strategies based on client objectives, defining measurable KPIs and proactively assessing results on an ongoing basis to evolve benchmarks, inform channel/content strategy and ensure success Proactively directs planning and execution of digital projects ensuring timeliness, efficiency and high-quality delivery of results Possesses skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to handle/address issues Deep experience in developing digital SOPs/playbooks and establishing channel management guidelines (e.g., website management, SEO, email, social platform) Ability to coach and train client and internal teams in digital best practices (e.g., 101 sessions) in collaboration with EVP Plays active role in developing and tracking budgets related to client digital activities, with ability to mentor mid-to-junior level staff on financials as appropriate Supports Global Head of Digital and Head of Social Media in monthly/quarterly forecasting and developing digital staff plans for core clients Manages multiple priorities at once and with ease Serves as quality control and final review of digital content/assets prior to client delivery Business Development & Operations Researches, develops and presents new business proposals, gaining more confidence and experience leading new business efforts Participates in organic/new business pitches with confidence Identifies and realizes opportunities for organic account growth by offering new digital tactics, ideas and upsells current offering on the account where they are embedded Understands key issues to be considered when making decisions and has the ability to formulate strong recommendations based on experience and data Utilizes data to drive agency recommendations and idea generation including ability to lead social listening, channel/content audit, user journey/persona development and other research projects to uncover clear and actionable insights Demonstrates in-depth knowledge of digital strategies and platform nuances across social, mobile and web platforms in addition to content and storytelling trends Demonstrates an understanding of Evoke Kyne's mission and values and a commitment to the growth and success of the company Collaborates with EVP to continue to enhance digital capabilities, suggesting new offerings or ways to elevate current practices and approaches Leadership & Teamwork Works collaboratively with account teams and other specialty teams, with ability to seamlessly flex between teams/management styles Demonstrates initiative, resourcefulness and works through issues independently in as much as possible and effectively collaborates when appropriate Serves as a resource to account teams to educate and provide strategic counsel on digital and influencer programs Proactively seeks out professional development opportunities, skillset growth Assists in onboarding new specialty team members and account team members, coaching on best practices for working with digital team Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (copywriting, research, project management, community management, etc.) Acts as a role model for junior team members Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement Supervises junior staff by mentoring, motivating, coaching and providing clear and consistent feedback Be a change agent internally and with partners and clients - leading the way in best practice digital communications, problem-solving, coaching and building buy-in and consensus for innovative approaches Able to gather information to make appropriate decisions for clients and internal teams Role models company values and inspires an inclusive culture Effective Communication Plays a major part in drafting and providing oversight in development of digital strategies inclusive of those for corporate and unbranded/patient channels Robust knowledge of digital best practices across channels and keen eye for reviewing digital content for consistency, voice, channel nuances, brand/program style and developing analytics reports to report on results Collaborates with account teams to set appropriate timelines and follows established processes of leveraging strategic briefs and ensuring digital team inclusion as appropriate Leads key aspects of client interactions and liaison with external agency and third-party partners to further develop communications skills Continues to proactively seek opportunities to further hone communications skills, including presentation skills Manages and monitors workflow on accounts, anticipating and flagging staffing issues and offering solutions to EVP Qualifications Bachelor's degree, preferably in communications, marketing or digital Significant communications or related marketing / communications / digital / social experience; global health issues or health product communications experience preferred Ability to develop and maintain effective relationships/partnerships (internally and externally) Track record of building successful digital and social campaigns. Experience with social media strategy, content creation and campaign management - organic and paid initiatives. Experience developing and managing multichannel content calendars and with CMS such as WordPress. Proficiency with online/social research and analytics platforms such as Netbase, Sprinklr, Buffer, Buzzsumo, Meltwater, Klipfolio, Hubspot, Google Analytics, Mixpanel, etc. Confident with digital data (web, search, social, mobile; quantitative and qualitative), able to guide analytics projects and derive meaningful insights that can inform the strategic approach and yield hyper-targeted, high- impact communications strategies Team player, ability to work cooperatively across teams Prior supervisory experience and ability to develop junior team members Fluent English and excellent communications skills (written and oral), additional languages a plus Excellent organizational, communications and interpersonal skills Handles conflict diplomatically Delivers and accepts feedback well Has earned respect (internally and externally) and has leadership presence Confident and compelling style in communicating with clients, teams and external stakeholders Solid client relationship building and presentation skills Positive, professional, and flexible attitude that lends itself to quality client service Experienced in successfully managing resources and budgets Demonstrates keen critical thinking skills and proactivity Flexible and dynamic (e.g., willing to change and evolve thinking) Resourceful and proactively seeks solutions to challenges Knowledge of relevant guidelines and legislation as they pertain to digital marketing (e.g., GDPR) or to health communications (e.g., FDA or ABPI guidelines) Recognized project management aptitude Benefits include: Generous annual leave Contributory company pension scheme Life insurance cover and income protection Private medical insurance Discretionary bonus scheme Season ticket loan . click apply for full job details
May 18, 2024
Full time
In the journey of life, your career should make a difference. At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. Inizio Evoke is a global health marketing, communications, and transformation platform unlocking growth through data-driven insight and human centricity. As part of a global digital team you will play a key role in developing innovation-driven solutions.Bringingtogether data, omnichannel, content delivery, marketing technology, social media and automation expertise,to generate groundbreaking commercial impact for the best health organizations in the world." JOB SUMMARY Location: UK. hybrid or remote The Director, Digital will be a passionate digital strategist with hands-on planning, management, and implementation of digital programs. Typically, the Director, Digital: Serves as senior lead representing the digital team for digital clients and / or major projects depending on overall scope of the client engagement Has over 7 years relevant experience, including health comms experience. Manages assigned projects independently with 1-2 direct reports Derive insight from data, independently develop strategic omnichannel solutions, and facilitate client workshops. Actively participates in new business efforts, whether growing current business or helping to secure new clients Reports into the Vice President, Senior Vice President or Executive Vice President Some international travel and flexibility when working across time zones required. KEY RESPONSIBILITIES Client Partnership Develops and cultivates relationships with clients and external audiences Thoughtfully counsels clients based on digital landscape and business goals, showcasing ability to marry digital tactics up to client's broader strategy; takes immediate action on client feedback Develops digital strategies based on client objectives, defining measurable KPIs and proactively assessing results on an ongoing basis to evolve benchmarks, inform channel/content strategy and ensure success Proactively directs planning and execution of digital projects ensuring timeliness, efficiency and high-quality delivery of results Possesses skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to handle/address issues Deep experience in developing digital SOPs/playbooks and establishing channel management guidelines (e.g., website management, SEO, email, social platform) Ability to coach and train client and internal teams in digital best practices (e.g., 101 sessions) in collaboration with EVP Plays active role in developing and tracking budgets related to client digital activities, with ability to mentor mid-to-junior level staff on financials as appropriate Supports Global Head of Digital and Head of Social Media in monthly/quarterly forecasting and developing digital staff plans for core clients Manages multiple priorities at once and with ease Serves as quality control and final review of digital content/assets prior to client delivery Business Development & Operations Researches, develops and presents new business proposals, gaining more confidence and experience leading new business efforts Participates in organic/new business pitches with confidence Identifies and realizes opportunities for organic account growth by offering new digital tactics, ideas and upsells current offering on the account where they are embedded Understands key issues to be considered when making decisions and has the ability to formulate strong recommendations based on experience and data Utilizes data to drive agency recommendations and idea generation including ability to lead social listening, channel/content audit, user journey/persona development and other research projects to uncover clear and actionable insights Demonstrates in-depth knowledge of digital strategies and platform nuances across social, mobile and web platforms in addition to content and storytelling trends Demonstrates an understanding of Evoke Kyne's mission and values and a commitment to the growth and success of the company Collaborates with EVP to continue to enhance digital capabilities, suggesting new offerings or ways to elevate current practices and approaches Leadership & Teamwork Works collaboratively with account teams and other specialty teams, with ability to seamlessly flex between teams/management styles Demonstrates initiative, resourcefulness and works through issues independently in as much as possible and effectively collaborates when appropriate Serves as a resource to account teams to educate and provide strategic counsel on digital and influencer programs Proactively seeks out professional development opportunities, skillset growth Assists in onboarding new specialty team members and account team members, coaching on best practices for working with digital team Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (copywriting, research, project management, community management, etc.) Acts as a role model for junior team members Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement Supervises junior staff by mentoring, motivating, coaching and providing clear and consistent feedback Be a change agent internally and with partners and clients - leading the way in best practice digital communications, problem-solving, coaching and building buy-in and consensus for innovative approaches Able to gather information to make appropriate decisions for clients and internal teams Role models company values and inspires an inclusive culture Effective Communication Plays a major part in drafting and providing oversight in development of digital strategies inclusive of those for corporate and unbranded/patient channels Robust knowledge of digital best practices across channels and keen eye for reviewing digital content for consistency, voice, channel nuances, brand/program style and developing analytics reports to report on results Collaborates with account teams to set appropriate timelines and follows established processes of leveraging strategic briefs and ensuring digital team inclusion as appropriate Leads key aspects of client interactions and liaison with external agency and third-party partners to further develop communications skills Continues to proactively seek opportunities to further hone communications skills, including presentation skills Manages and monitors workflow on accounts, anticipating and flagging staffing issues and offering solutions to EVP Qualifications Bachelor's degree, preferably in communications, marketing or digital Significant communications or related marketing / communications / digital / social experience; global health issues or health product communications experience preferred Ability to develop and maintain effective relationships/partnerships (internally and externally) Track record of building successful digital and social campaigns. Experience with social media strategy, content creation and campaign management - organic and paid initiatives. Experience developing and managing multichannel content calendars and with CMS such as WordPress. Proficiency with online/social research and analytics platforms such as Netbase, Sprinklr, Buffer, Buzzsumo, Meltwater, Klipfolio, Hubspot, Google Analytics, Mixpanel, etc. Confident with digital data (web, search, social, mobile; quantitative and qualitative), able to guide analytics projects and derive meaningful insights that can inform the strategic approach and yield hyper-targeted, high- impact communications strategies Team player, ability to work cooperatively across teams Prior supervisory experience and ability to develop junior team members Fluent English and excellent communications skills (written and oral), additional languages a plus Excellent organizational, communications and interpersonal skills Handles conflict diplomatically Delivers and accepts feedback well Has earned respect (internally and externally) and has leadership presence Confident and compelling style in communicating with clients, teams and external stakeholders Solid client relationship building and presentation skills Positive, professional, and flexible attitude that lends itself to quality client service Experienced in successfully managing resources and budgets Demonstrates keen critical thinking skills and proactivity Flexible and dynamic (e.g., willing to change and evolve thinking) Resourceful and proactively seeks solutions to challenges Knowledge of relevant guidelines and legislation as they pertain to digital marketing (e.g., GDPR) or to health communications (e.g., FDA or ABPI guidelines) Recognized project management aptitude Benefits include: Generous annual leave Contributory company pension scheme Life insurance cover and income protection Private medical insurance Discretionary bonus scheme Season ticket loan . click apply for full job details
Internal Job Title: Digital Solutions Director Business: Lucy Electric (EMS) Location:Thame, Hybrid Job Reference No: 3335 Job Purpose Lucy Electric is a traditional switchgear business which is adapting to markets for renewables, electric vehicle infrastructure and the market potential for digitalisation. In order to help us achieve this, we are looking to recruit a highly motivated and experienced Digital Solutions Director with an entrepreneurial mindset, substantial experience in technology development and commercial capability, this will be a key role on the Lucy Electric Executive Team. The business is global, with key locations in the UK and India. A strong R&D and Product team, alongside some shrewd acquisitions in data analytics and AI capabilities mean that there is a strong platform to drive innovation and have an impact in this space. The Lucy Electric Executive team recognises that networks are likely to become more flexible through digitalisation - enabling data sharing across the energy value chain and increased monitoring. Our products can be utilised to enhance power availability as well as remotely control and monitor, our hardware is automation ready. The business is at a key stage as we consider how to bring these products and solutions together to form a digital strategy. This is an excellent opportunity which offers significant autonomy to set the roadmap and strategy in Digital Solutions for Lucy Electric. The company is committed to designing and delivering smart customer solutions to enable and enhance intelligent electric networks. The Digital Solutions Director will be expected to capitalise on this commitment. They will be responsible for understanding the current market expectations, researching future trends and translating this into a commercially viable strategy which will unite Product, Sales and Marketing, Engineering and Innovation teams for a coherent vision. Job Context Lucy Electric is a part of Lucy Group the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today the Group trades in over 70 countries, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa. Lucy Electric is a leader in secondary power distribution solutions with over 200 years' industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, it enables the safe and reliable distribution of energy to homes and businesses worldwide. Our best-in-class products are at the cutting edge of medium voltage design and innovation, providing switching, protection and automation solutions with reliability, safety and value built-in as standard. We also offer bespoke engineering, comprehensive warrantees and dedicated after-sales support, meaning that customers are supported throughout the product lifecycle. There is substantial growth forecast for smart infrastructure related to the decentralisation, decarbonisation and digitalisation of energy networks across the world. Lucy Electric (along with Lucy Group as a whole) is very well placed to seize this opportunity and deliver world leading smart solutions in defined sectors for customers and stakeholders across all of its markets. We have a vision to significantly grow this business area going forward, this role will be responsible for formulating and ultimately delivering this strategy. Innovation, a strong product roadmap and a cohesive vision across multiple business units will be at the forefront of Lucy Electric's "go-to market" strategy. Job Dimensions With the Leadership team in the UK •Report directly to the company CEO •Lead Lucy Electric's Digital Solution strategy as part of the Lucy Electric Executive Team. •Work with the Marketing, Innovation, Product and Commercial teams in Lucy Electric to define the commercial positioning and solutions offering for digital solutions going forward. •Working with the Board, CEO and Engineering Director to effectively develop, deliver and support world-class digital solutions. Key Accountabilities Market impact and strategic development •The position will be critical to the future, successful trajectory of the company. There has not previously been a dedicated focus on the area of Digital Growth. •Lucy Electric is expanding its digital capabilities and solutions across all its major markets to enable this transformation. •This role will be responsible for designing and developing the business model Lucy Electric's digital solutions strategy and will lead the product development contribution to strategic discussions. •In addition, the role is responsible for research and development, and the delivery of new products/services associated with the digital solutions strategy. •Delivering significant growth in Lucy Electric's capabilities, revenues and margins in digital solutions. •Leading the evolution and delivery of the digital strategy. This will involve working closely with the senior leadership teams in the businesses to fully identify and articulate the priorities and opportunities to maximise the digital business opportunity. •Clearly articulating and quantifying the commercial proposition and value of digital and automated solutions •Coordination with the existing Sales, BD and Marketing teams positioning current Digital solutions effectively to substantially increase sales, margins, market share across smart solutions •Guiding and coaching the market-facing resources in Lucy Electric to analyse the strategic market demand and critical routes to market; and articulating the solutions value and growth opportunities in digital, automation and related areas. •Working closely with Engineering and Innovation teams regarding solutions specifications and new product/solutions developments to exploit new opportunities. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •Significant Experience in developing and influencing strategic direction in the development of digital, automation or related sectors across global markets •Proven experience at a senior and strategic level of product development and delivery •Experience of delivering considerable revenue and margin growth, particularly in new product lines and repurposing of existing solutions •University Education / Postgraduate (Masters Degree) in areas such as Electronics, Industrial Automation, technology development Job Specific Skills: •Ability to develop and deliver clear commercial customer centric business strategy, particularly in smart solutions. •Strong leadership skills and experience •Good analytical and problem-solving skills •Ability to analyse market trends and articulate clear market-led customer solutions •Experience with financial planning, budgeting and headcount management •Work with multi-disciplinary teams to deliver strong business outcomes •Excellent communication skills; up to board level •The ability to work with agility and at pace to deliver timely results •Participate in the development of corporate strategy, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process. •Communicate the Digital function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals. •Identify the capabilities needed to meet the current and emerging business needs of the Digital business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfil their personal potential •Provide authoritative specialist advice to the leadership team to guide the implementation of policy and the design and implementation of projects and change initiatives. •Strong leadership and motivation behaviours, ability to make the vision real for others and encourages people to buy in. •Strategic Mindset. Sees ahead to future possibilities and translates them into breakthrough strategies. •Business Insight. Applies knowledge of business and the marketplace to advance the organisation's goals •Balances Stakeholders Anticipates and balances the needs of multiple stakeholders. •Excellent interpersonal and networking skills, uses compelling arguments to gain the support and commitment of others. •Excellent attention to detail •Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
May 18, 2024
Full time
Internal Job Title: Digital Solutions Director Business: Lucy Electric (EMS) Location:Thame, Hybrid Job Reference No: 3335 Job Purpose Lucy Electric is a traditional switchgear business which is adapting to markets for renewables, electric vehicle infrastructure and the market potential for digitalisation. In order to help us achieve this, we are looking to recruit a highly motivated and experienced Digital Solutions Director with an entrepreneurial mindset, substantial experience in technology development and commercial capability, this will be a key role on the Lucy Electric Executive Team. The business is global, with key locations in the UK and India. A strong R&D and Product team, alongside some shrewd acquisitions in data analytics and AI capabilities mean that there is a strong platform to drive innovation and have an impact in this space. The Lucy Electric Executive team recognises that networks are likely to become more flexible through digitalisation - enabling data sharing across the energy value chain and increased monitoring. Our products can be utilised to enhance power availability as well as remotely control and monitor, our hardware is automation ready. The business is at a key stage as we consider how to bring these products and solutions together to form a digital strategy. This is an excellent opportunity which offers significant autonomy to set the roadmap and strategy in Digital Solutions for Lucy Electric. The company is committed to designing and delivering smart customer solutions to enable and enhance intelligent electric networks. The Digital Solutions Director will be expected to capitalise on this commitment. They will be responsible for understanding the current market expectations, researching future trends and translating this into a commercially viable strategy which will unite Product, Sales and Marketing, Engineering and Innovation teams for a coherent vision. Job Context Lucy Electric is a part of Lucy Group the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today the Group trades in over 70 countries, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa. Lucy Electric is a leader in secondary power distribution solutions with over 200 years' industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, it enables the safe and reliable distribution of energy to homes and businesses worldwide. Our best-in-class products are at the cutting edge of medium voltage design and innovation, providing switching, protection and automation solutions with reliability, safety and value built-in as standard. We also offer bespoke engineering, comprehensive warrantees and dedicated after-sales support, meaning that customers are supported throughout the product lifecycle. There is substantial growth forecast for smart infrastructure related to the decentralisation, decarbonisation and digitalisation of energy networks across the world. Lucy Electric (along with Lucy Group as a whole) is very well placed to seize this opportunity and deliver world leading smart solutions in defined sectors for customers and stakeholders across all of its markets. We have a vision to significantly grow this business area going forward, this role will be responsible for formulating and ultimately delivering this strategy. Innovation, a strong product roadmap and a cohesive vision across multiple business units will be at the forefront of Lucy Electric's "go-to market" strategy. Job Dimensions With the Leadership team in the UK •Report directly to the company CEO •Lead Lucy Electric's Digital Solution strategy as part of the Lucy Electric Executive Team. •Work with the Marketing, Innovation, Product and Commercial teams in Lucy Electric to define the commercial positioning and solutions offering for digital solutions going forward. •Working with the Board, CEO and Engineering Director to effectively develop, deliver and support world-class digital solutions. Key Accountabilities Market impact and strategic development •The position will be critical to the future, successful trajectory of the company. There has not previously been a dedicated focus on the area of Digital Growth. •Lucy Electric is expanding its digital capabilities and solutions across all its major markets to enable this transformation. •This role will be responsible for designing and developing the business model Lucy Electric's digital solutions strategy and will lead the product development contribution to strategic discussions. •In addition, the role is responsible for research and development, and the delivery of new products/services associated with the digital solutions strategy. •Delivering significant growth in Lucy Electric's capabilities, revenues and margins in digital solutions. •Leading the evolution and delivery of the digital strategy. This will involve working closely with the senior leadership teams in the businesses to fully identify and articulate the priorities and opportunities to maximise the digital business opportunity. •Clearly articulating and quantifying the commercial proposition and value of digital and automated solutions •Coordination with the existing Sales, BD and Marketing teams positioning current Digital solutions effectively to substantially increase sales, margins, market share across smart solutions •Guiding and coaching the market-facing resources in Lucy Electric to analyse the strategic market demand and critical routes to market; and articulating the solutions value and growth opportunities in digital, automation and related areas. •Working closely with Engineering and Innovation teams regarding solutions specifications and new product/solutions developments to exploit new opportunities. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •Significant Experience in developing and influencing strategic direction in the development of digital, automation or related sectors across global markets •Proven experience at a senior and strategic level of product development and delivery •Experience of delivering considerable revenue and margin growth, particularly in new product lines and repurposing of existing solutions •University Education / Postgraduate (Masters Degree) in areas such as Electronics, Industrial Automation, technology development Job Specific Skills: •Ability to develop and deliver clear commercial customer centric business strategy, particularly in smart solutions. •Strong leadership skills and experience •Good analytical and problem-solving skills •Ability to analyse market trends and articulate clear market-led customer solutions •Experience with financial planning, budgeting and headcount management •Work with multi-disciplinary teams to deliver strong business outcomes •Excellent communication skills; up to board level •The ability to work with agility and at pace to deliver timely results •Participate in the development of corporate strategy, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process. •Communicate the Digital function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals. •Identify the capabilities needed to meet the current and emerging business needs of the Digital business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfil their personal potential •Provide authoritative specialist advice to the leadership team to guide the implementation of policy and the design and implementation of projects and change initiatives. •Strong leadership and motivation behaviours, ability to make the vision real for others and encourages people to buy in. •Strategic Mindset. Sees ahead to future possibilities and translates them into breakthrough strategies. •Business Insight. Applies knowledge of business and the marketplace to advance the organisation's goals •Balances Stakeholders Anticipates and balances the needs of multiple stakeholders. •Excellent interpersonal and networking skills, uses compelling arguments to gain the support and commitment of others. •Excellent attention to detail •Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
Are you an accomplished Data Engineer who wants to further grow their Databricks expertise, develop technical content and presentations, and help build a best-in-class Databricks community of practice? Aimpoint Digital is a fast-growing and fully remote data and analytics consultancy. We partner with the most innovative software providers in the data engineering space to solve our clients' toughest business problems. Our approach to data engineering blends modern tools and techniques with a respect for the foundations of our craft. You will: Engage in multi-disciplinary teams to deliver complex data & analytics cases on the Databricks platform, becoming a trusted advisor to our clients from data owners and analytic users to C-level executives Serve as a Databricks subject matter expert for our internal community of technical analytics consultants and as a company ambassador externally Contribute to the growth of our partnership with Databricks in the US as our technical lead Create and deliver engaging technical and thought leadership content (e.g., blogs, webinars, whitepapers, presentations) on the latest Databricks features and best practices Build and deliver end-to-end technical tool demonstrations of Databricks functionality & interoperability for prospective clients and other enablement Support channel and sales activities to provide architecture advisory for prospective clients and projects Contribute to the development and deployment of Aimpoint products on the Databricks platform Who you are : We are building a diverse team of talented and motivated people who deeply understand business problems and enjoy solving them. You are a self-starter who loves working with data to build analytical tools that business users can leverage daily to do their jobs better. You are passionate about contributing to a growing team and establishing best practices. As a Databricks Solution Architect, you will also be expected to be able to be contribute as a member of a client engagement delivery team, take part in the development of our practice, aid in business development, and contribute innovative ideas and initiatives to our company. Requirements: Degree-educated in Computer Science, Engineering, Mathematics, or equivalent experience Strong communication and presentation skills, with the ability to engage and educate a technical audience Ability to work independently and collaboratively in a fast paced, remote & customer facing setting Passion for technology and a desire to grow and contribute to the Databricks community Deep familiarity with Databricks features including workflows, DLT pipelines, Unity Catalog 3+ years working with data warehouses, relational databases and query languages 2+ years building data pipelines in databricks using pyspark, scala and/or spark SQL and ability to work across structured, semi-structured and unstructured data 2+ years data modeling (e.g., data vault, star schema, entity-relationship) Expertise in software engineering or DevOps concepts & best practices is preferred Knowledge of Databricks ML and Gen AI features desirable Any Databricks certificates are highly regarded Willingness to travel This position is fully-remote within London.
May 18, 2024
Full time
Are you an accomplished Data Engineer who wants to further grow their Databricks expertise, develop technical content and presentations, and help build a best-in-class Databricks community of practice? Aimpoint Digital is a fast-growing and fully remote data and analytics consultancy. We partner with the most innovative software providers in the data engineering space to solve our clients' toughest business problems. Our approach to data engineering blends modern tools and techniques with a respect for the foundations of our craft. You will: Engage in multi-disciplinary teams to deliver complex data & analytics cases on the Databricks platform, becoming a trusted advisor to our clients from data owners and analytic users to C-level executives Serve as a Databricks subject matter expert for our internal community of technical analytics consultants and as a company ambassador externally Contribute to the growth of our partnership with Databricks in the US as our technical lead Create and deliver engaging technical and thought leadership content (e.g., blogs, webinars, whitepapers, presentations) on the latest Databricks features and best practices Build and deliver end-to-end technical tool demonstrations of Databricks functionality & interoperability for prospective clients and other enablement Support channel and sales activities to provide architecture advisory for prospective clients and projects Contribute to the development and deployment of Aimpoint products on the Databricks platform Who you are : We are building a diverse team of talented and motivated people who deeply understand business problems and enjoy solving them. You are a self-starter who loves working with data to build analytical tools that business users can leverage daily to do their jobs better. You are passionate about contributing to a growing team and establishing best practices. As a Databricks Solution Architect, you will also be expected to be able to be contribute as a member of a client engagement delivery team, take part in the development of our practice, aid in business development, and contribute innovative ideas and initiatives to our company. Requirements: Degree-educated in Computer Science, Engineering, Mathematics, or equivalent experience Strong communication and presentation skills, with the ability to engage and educate a technical audience Ability to work independently and collaboratively in a fast paced, remote & customer facing setting Passion for technology and a desire to grow and contribute to the Databricks community Deep familiarity with Databricks features including workflows, DLT pipelines, Unity Catalog 3+ years working with data warehouses, relational databases and query languages 2+ years building data pipelines in databricks using pyspark, scala and/or spark SQL and ability to work across structured, semi-structured and unstructured data 2+ years data modeling (e.g., data vault, star schema, entity-relationship) Expertise in software engineering or DevOps concepts & best practices is preferred Knowledge of Databricks ML and Gen AI features desirable Any Databricks certificates are highly regarded Willingness to travel This position is fully-remote within London.
About us AddIn365 are one of fifteen Microsoft partners globally to have Content Services Charter Partner status. As experts in the delivery of digital employee experiences, AddIn365 are recognised as best in the world for our SaaS product offering and information architecture approach. This is why some of the world's most recognisable brands choose to work with AddIn365 to deliver their digital employee experiences, including: WPP Group, Lotus, St James's Place, Wincanton and AstraZeneca. Our mission is to help people do their best work using Microsoft 365. In doing so, we help organisations to utilise Microsoft 365, maximising their return on investment. About the role Are you a seasoned sales professional ready to elevate your career to the next level? AddIn365 is seeking a dynamic individual to join our team as a Key Accounts Director. In this role, you will have the opportunity to lead and grow our biggest existing accounts with plenty of net new revenue opportunities. As the Key Accounts Director, you will play a pivotal role in developing new relationships within the key account, aligning their business objectives with our product and service offerings. Your primary objective will be to drive growth by developing new relationships within the client account, understanding client needs, crafting tailored proposals, and securing buy-in for our solutions. Additionally, you will be responsible for client retention and satisfaction, ultimately driving long-term partnerships. If you thrive in a target-driven environment and possess exceptional sales skills, we want to hear from you! As a Key Account Director at AddIn365 you will: Key account planning: Ownership of key account growth plans with ongoing mapping of existing and target relationships. You will own an activity plan to meet new points of contact. Initiate regular touchpoints with key stakeholders beyond formal business reviews to maintain an ongoing dialogue and strengthen relationships. Accurately forecast sales and weekly reporting on progress against KPIs. Driving growth: Develop an account strategy to drive growth through new contacts. Proactively seek introductions from existing contacts and run client events to expand our network within the client. Accurately recording opportunities within Salesforce. Utilise MEDDIC or other sales methodology to forecast accurately to win or qualify out all identified opportunities. You are always on top of the AddIn365 product roadmap and can consider opportunities for future releases within the key account client base. Becoming a trusted advisor: Establish and maintain relationships with C-level executives within client organisations, serving as a trusted advisor on strategic initiatives and business challenges. Anticipate and mitigate potential risks that could impact the success of key accounts, such as market changes, competitive threats, or organisational changes within client companies. Anticipate client needs and proactively offer value-added insights, resources, or support based on your experience and understanding of the technology landscape. Develop strategies to proactively address potential renewal risks and secure long-term commitment from clients. Lead strategic QBRs. Key account retention: Monitor key account metrics, including product use and NPS. Where product use or NPS requires optimisation, you will own and manage optimisation strategy and execution. Manage the key account renewal in a timely fashion at the renewal point. To excel in this role, you will have: Client focus: You are experienced in developing strong relationships with clients, that are value-led. You are comfortable in engaging with C-suite executives within client organisations, effectively communicating the value proposition of AddIn365 solutions and building executive-level relationships. You will demonstrate the ability to pick up the phone and confidently book meetings with existing or new points of contact within client organisations. You thrive on face-to-face interactions with clients, enjoying the opportunity to build rapport and strengthen relationships through in-person meetings. You will recognise new business opportunities where AddIn365 products and services can help clients meet their organisational objectives. Goal orientation and resilience: You embrace a target-driven environment with resilience and determination. You have a proactive mindset and a drive to go the extra mile to achieve and exceed sales targets. Track record: You have a proven track record in independently selling value led solutions that are formulated, following the client sign-off process and convincing broader stakeholders where wider organisational alignment is needed. You have an in-depth understanding of the full capabilities of SharePoint Modern, OneDrive and Microsoft Teams. Experience selling 3rd party software products. You have a consistent track record of exceeding sales targets in a SaaS environment. Business acumen: You have a strong understanding of the digital workplace market and the needs and challenges of our clients. You can analyse data, identify opportunities, and make strategic recommendations. You have strong problem-solving, and decision-making skills. What's in it for you? At AddIn365 we are driven by a high-performance culture and our four core values of integrity, simplicity, quality, and continuous improvement. We strongly believe in creating a positive and supportive work environment. As the Key Account Director, you will have the opportunity to: Work in a thriving environment by immersing yourself in a vibrant, goal-oriented culture where your resilience and success in hitting targets will be celebrated and rewarded. Grow our biggest accounts with plenty of net revenue opportunities. Our benefits include: Competitive salary and OTE (£70,000 base + up to £57,000 commission + £10,000 potential bonus for achieving targets) Comprehensive private medical insurance. 25 days paid annual leave plus UK bank holidays. Discounts and perks from many different high-street brands. Hybrid working environment (our office days are Mondays, Thursdays and Fridays creating the perfect environment to learn from each other and benefit from the knowledge and experience of the whole team, allowing us to produce industry-leading work.) Top of range equipment and work-from-home set-up. Pension contributions. Regular team socials.
May 18, 2024
Full time
About us AddIn365 are one of fifteen Microsoft partners globally to have Content Services Charter Partner status. As experts in the delivery of digital employee experiences, AddIn365 are recognised as best in the world for our SaaS product offering and information architecture approach. This is why some of the world's most recognisable brands choose to work with AddIn365 to deliver their digital employee experiences, including: WPP Group, Lotus, St James's Place, Wincanton and AstraZeneca. Our mission is to help people do their best work using Microsoft 365. In doing so, we help organisations to utilise Microsoft 365, maximising their return on investment. About the role Are you a seasoned sales professional ready to elevate your career to the next level? AddIn365 is seeking a dynamic individual to join our team as a Key Accounts Director. In this role, you will have the opportunity to lead and grow our biggest existing accounts with plenty of net new revenue opportunities. As the Key Accounts Director, you will play a pivotal role in developing new relationships within the key account, aligning their business objectives with our product and service offerings. Your primary objective will be to drive growth by developing new relationships within the client account, understanding client needs, crafting tailored proposals, and securing buy-in for our solutions. Additionally, you will be responsible for client retention and satisfaction, ultimately driving long-term partnerships. If you thrive in a target-driven environment and possess exceptional sales skills, we want to hear from you! As a Key Account Director at AddIn365 you will: Key account planning: Ownership of key account growth plans with ongoing mapping of existing and target relationships. You will own an activity plan to meet new points of contact. Initiate regular touchpoints with key stakeholders beyond formal business reviews to maintain an ongoing dialogue and strengthen relationships. Accurately forecast sales and weekly reporting on progress against KPIs. Driving growth: Develop an account strategy to drive growth through new contacts. Proactively seek introductions from existing contacts and run client events to expand our network within the client. Accurately recording opportunities within Salesforce. Utilise MEDDIC or other sales methodology to forecast accurately to win or qualify out all identified opportunities. You are always on top of the AddIn365 product roadmap and can consider opportunities for future releases within the key account client base. Becoming a trusted advisor: Establish and maintain relationships with C-level executives within client organisations, serving as a trusted advisor on strategic initiatives and business challenges. Anticipate and mitigate potential risks that could impact the success of key accounts, such as market changes, competitive threats, or organisational changes within client companies. Anticipate client needs and proactively offer value-added insights, resources, or support based on your experience and understanding of the technology landscape. Develop strategies to proactively address potential renewal risks and secure long-term commitment from clients. Lead strategic QBRs. Key account retention: Monitor key account metrics, including product use and NPS. Where product use or NPS requires optimisation, you will own and manage optimisation strategy and execution. Manage the key account renewal in a timely fashion at the renewal point. To excel in this role, you will have: Client focus: You are experienced in developing strong relationships with clients, that are value-led. You are comfortable in engaging with C-suite executives within client organisations, effectively communicating the value proposition of AddIn365 solutions and building executive-level relationships. You will demonstrate the ability to pick up the phone and confidently book meetings with existing or new points of contact within client organisations. You thrive on face-to-face interactions with clients, enjoying the opportunity to build rapport and strengthen relationships through in-person meetings. You will recognise new business opportunities where AddIn365 products and services can help clients meet their organisational objectives. Goal orientation and resilience: You embrace a target-driven environment with resilience and determination. You have a proactive mindset and a drive to go the extra mile to achieve and exceed sales targets. Track record: You have a proven track record in independently selling value led solutions that are formulated, following the client sign-off process and convincing broader stakeholders where wider organisational alignment is needed. You have an in-depth understanding of the full capabilities of SharePoint Modern, OneDrive and Microsoft Teams. Experience selling 3rd party software products. You have a consistent track record of exceeding sales targets in a SaaS environment. Business acumen: You have a strong understanding of the digital workplace market and the needs and challenges of our clients. You can analyse data, identify opportunities, and make strategic recommendations. You have strong problem-solving, and decision-making skills. What's in it for you? At AddIn365 we are driven by a high-performance culture and our four core values of integrity, simplicity, quality, and continuous improvement. We strongly believe in creating a positive and supportive work environment. As the Key Account Director, you will have the opportunity to: Work in a thriving environment by immersing yourself in a vibrant, goal-oriented culture where your resilience and success in hitting targets will be celebrated and rewarded. Grow our biggest accounts with plenty of net revenue opportunities. Our benefits include: Competitive salary and OTE (£70,000 base + up to £57,000 commission + £10,000 potential bonus for achieving targets) Comprehensive private medical insurance. 25 days paid annual leave plus UK bank holidays. Discounts and perks from many different high-street brands. Hybrid working environment (our office days are Mondays, Thursdays and Fridays creating the perfect environment to learn from each other and benefit from the knowledge and experience of the whole team, allowing us to produce industry-leading work.) Top of range equipment and work-from-home set-up. Pension contributions. Regular team socials.
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
May 18, 2024
Full time
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots. As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions. If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership. About the role Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers. As a Lead you will also be responsible for working with our PR team to show the value of what Service Design can bring to an organization like Boots. Lead workshops and research activities to help evaluate and improve current services across Boots Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs Speak on behalf of your team to design and develop complex user flows, journey maps, and information architectures to guide the creation of improved user experiences for both front and backstage Lead the way for user-centered design principles and best practices throughout the product development lifecycle. Iterate on designs based on user feedback, stakeholder input, and usability findings. Be a pioneer by staying up-to-date with industry trends and emerging design technologies to continuously improve our design process and output. What you'll need to have Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus. 4-8 years of professional experience as a Lead/Senior Service Designer Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion. Expert in tools such to produce outputs such as Service Blueprints Experience with user research techniques, usability testing, and user behaviour analysis. Ability to communicate with senior executives with the ability to articulate design decisions and rationale. Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements. Proactive, self-motivated, collaborative and curious to learn. Our benefits Boots Retirement Savings Plan Enhanced maternity/paternity/adoption leave pay Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here . What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
May 18, 2024
Full time
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots. As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions. If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership. About the role Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers. As a Lead you will also be responsible for working with our PR team to show the value of what Service Design can bring to an organization like Boots. Lead workshops and research activities to help evaluate and improve current services across Boots Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs Speak on behalf of your team to design and develop complex user flows, journey maps, and information architectures to guide the creation of improved user experiences for both front and backstage Lead the way for user-centered design principles and best practices throughout the product development lifecycle. Iterate on designs based on user feedback, stakeholder input, and usability findings. Be a pioneer by staying up-to-date with industry trends and emerging design technologies to continuously improve our design process and output. What you'll need to have Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus. 4-8 years of professional experience as a Lead/Senior Service Designer Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion. Expert in tools such to produce outputs such as Service Blueprints Experience with user research techniques, usability testing, and user behaviour analysis. Ability to communicate with senior executives with the ability to articulate design decisions and rationale. Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements. Proactive, self-motivated, collaborative and curious to learn. Our benefits Boots Retirement Savings Plan Enhanced maternity/paternity/adoption leave pay Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here . What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Your new company Hays Specialist Recruitment are recruiting an ambitious Director of Change Management on a permanent basis to join a large and transforming national health and social care charity based across the UK. This key role will report directly into the Executive Director and can be worked remotely with some travel to sites across England and more specifically across Leeds/London and Manchester. Your new role The new Director of Change Management will deliver significant, multi-faceted programmes, incorporating contract and product implementations and mobilisations across a portfolio of services across the wider organisation. You will be responsible for supporting and translating the organisations strategy and business plans into an overall portfolio of projects, implemented with associated governance and controls that drive quality, ambition and efficiency to meet the business needs. You will bring your significant experience of working in similar roles, adopting best practice to deliver high standard project management and resource control for all relevant and required change programmes. This includes product implementation and contract mobilisations from point of initiation through to delivery and continuous improvement. You will lead the Change Management Team of around 22 project and change professionals, being responsible for the day-to-day leadership and management of the team. You will be a strong and empowering leader with experience of service improvement, transformation delivery, responsibility, and oversight. You will work with key stakeholders to deliver the change requirements of the organisation, ensuring that required changes in delivery, impact, capacity, capability, and techniques are understood, defined, planned, and implemented. You will be a real ambassador for change and be regarded as a key influential leader across the organisation. What you'll need to succeed Experience of leading large scale business change in a multi-site organisation Experience of leading transformation and service improvement programmes and projects Experience of project management approaches, and utilising them as they fit to the organisation's context Knowledge of change management best practice structures, risk analysis, and resource allocation Experience and knowledge of cultural change approaches to ensure robust and well received implementation of new ways of working for the end user Able to communicate across the organisation to all colleagues, and external stakeholders. Project qualification such as Six Sigma, Prince2, Agile would be advantageous Strong quantitative and qualitative analysis skills such as KPI / performance data analysis experience would be ideal Ability to work at a fast pace in a dynamic environment Strong leadership skills to develop and lead project and change professionals effectively Experience of delivering large scale digital transformation would be advantageous What you'll get in return This exciting new position is paying up to 94,192 negotiable on experience and offers an excellent work life balance including: home working, 25 days annual leave that increases with service, company pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Your new company Hays Specialist Recruitment are recruiting an ambitious Director of Change Management on a permanent basis to join a large and transforming national health and social care charity based across the UK. This key role will report directly into the Executive Director and can be worked remotely with some travel to sites across England and more specifically across Leeds/London and Manchester. Your new role The new Director of Change Management will deliver significant, multi-faceted programmes, incorporating contract and product implementations and mobilisations across a portfolio of services across the wider organisation. You will be responsible for supporting and translating the organisations strategy and business plans into an overall portfolio of projects, implemented with associated governance and controls that drive quality, ambition and efficiency to meet the business needs. You will bring your significant experience of working in similar roles, adopting best practice to deliver high standard project management and resource control for all relevant and required change programmes. This includes product implementation and contract mobilisations from point of initiation through to delivery and continuous improvement. You will lead the Change Management Team of around 22 project and change professionals, being responsible for the day-to-day leadership and management of the team. You will be a strong and empowering leader with experience of service improvement, transformation delivery, responsibility, and oversight. You will work with key stakeholders to deliver the change requirements of the organisation, ensuring that required changes in delivery, impact, capacity, capability, and techniques are understood, defined, planned, and implemented. You will be a real ambassador for change and be regarded as a key influential leader across the organisation. What you'll need to succeed Experience of leading large scale business change in a multi-site organisation Experience of leading transformation and service improvement programmes and projects Experience of project management approaches, and utilising them as they fit to the organisation's context Knowledge of change management best practice structures, risk analysis, and resource allocation Experience and knowledge of cultural change approaches to ensure robust and well received implementation of new ways of working for the end user Able to communicate across the organisation to all colleagues, and external stakeholders. Project qualification such as Six Sigma, Prince2, Agile would be advantageous Strong quantitative and qualitative analysis skills such as KPI / performance data analysis experience would be ideal Ability to work at a fast pace in a dynamic environment Strong leadership skills to develop and lead project and change professionals effectively Experience of delivering large scale digital transformation would be advantageous What you'll get in return This exciting new position is paying up to 94,192 negotiable on experience and offers an excellent work life balance including: home working, 25 days annual leave that increases with service, company pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Junior Ecommerce Executive Manchester City Centre 23,000 - 26,000 DOE My client is a rapdily gorwing business within the fashion industry. This position offers an exciting chance to join a team during a pivotal growth phase. They seek an ecommerce executive to support the trading manager in driving multi-brand expansion, propelling the business forward. Upon establishing themselves, the candidate will have the opportunity to lead their own team. ROLE: As a member of the eCommerce team, you'll collaborate closely with the Trading Manager and wider ecom team to devise a digital retail strategy geared towards sustained growth, while assuming responsibility for the day-to-day trading operations of the web stores. Situated in the sought-after Ancoats area, you'll oversee the on-site experience and enhance the customer journey through strategic merchandising across both platforms. This entails ensuring accurate and SEO-friendly content, managing on-site recommendations, and optimizing their placement. You'll liaise with internal teams to execute campaigns aimed at driving online traffic, including managing social media accounts and refining our CRM strategy alongside the Ads Manager and Trading Manager. Moreover, you'll delve into the analytical aspect of the role, continuously assessing website performance and functionality, analyzing customer behavior, and presenting your insights and recommendations for enhancement to the Trading Manager. ExperiencE: A minimum of 2 years' experience in an ecommerce or online merchandising role. Experience with Shopify Proficiency in analytics tools like Google Analytics. Familiarity with social media platforms such as Instagram, Facebook, and TikTok. Experience with CRM software like Klayvio, HubSpot, or Salesforce. Strong command of Microsoft Excel. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Junior Ecommerce Executive Manchester City Centre 23,000 - 26,000 DOE My client is a rapdily gorwing business within the fashion industry. This position offers an exciting chance to join a team during a pivotal growth phase. They seek an ecommerce executive to support the trading manager in driving multi-brand expansion, propelling the business forward. Upon establishing themselves, the candidate will have the opportunity to lead their own team. ROLE: As a member of the eCommerce team, you'll collaborate closely with the Trading Manager and wider ecom team to devise a digital retail strategy geared towards sustained growth, while assuming responsibility for the day-to-day trading operations of the web stores. Situated in the sought-after Ancoats area, you'll oversee the on-site experience and enhance the customer journey through strategic merchandising across both platforms. This entails ensuring accurate and SEO-friendly content, managing on-site recommendations, and optimizing their placement. You'll liaise with internal teams to execute campaigns aimed at driving online traffic, including managing social media accounts and refining our CRM strategy alongside the Ads Manager and Trading Manager. Moreover, you'll delve into the analytical aspect of the role, continuously assessing website performance and functionality, analyzing customer behavior, and presenting your insights and recommendations for enhancement to the Trading Manager. ExperiencE: A minimum of 2 years' experience in an ecommerce or online merchandising role. Experience with Shopify Proficiency in analytics tools like Google Analytics. Familiarity with social media platforms such as Instagram, Facebook, and TikTok. Experience with CRM software like Klayvio, HubSpot, or Salesforce. Strong command of Microsoft Excel. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Consultant - Fintech Remote, Engaland; Occasional travel; Midlands and London Brio Digital is collaborating with a dynamic finance services company that is not only rapidly expanding but also bringing genuine value and technical excellence to wealth management / financial services firms, making it an exciting and rewarding environment for a Technical Consultant. As part of their expansion, they are seeking a Technical Consultant who will play a crucial role in assisting customers in resolving complex technical issues, fostering growth, and driving transformation. This is a varied role that does not involve hands-on coding. You will lead change initiatives with customers by guiding them through technical transformation from inception to delivery. This will mean being able to lead conversations, workshops, and whiteboard exercises. You will be adept at systems design, taking business requirements (functional) and turning them into tangible actions. Technical consultant critical skills; Technically versatile with hands-on technical experience in one or more strands of technology Good knowledge of AWS, common architecture patterns Experience in system-to-system integration & working with and around legacy systems to implement modern change Excellent interpersonal skills & demonstrable client-facing experience Experience working in an agile and delivery-focused environment Hands-on experience in delivering a solution from inception through to implementation Strong background in client-facing roles with great stakeholder management It would be great if you also had experience in some of these, but if not, you'll be part of a team: A broad technical background Experience in the financial services domain Architecture and system design experience Experience working directly with executive and director-level management Previous experience as a Software Engineer Carrying a set of whiteboard pens always in your bag or a Miro board available at the click of a button Why join? A successful startup run by experts Remote with occasional travel; Midlands and London The tools you need to do the job (more than just whiteboard pens and a Miro license!), Unrivalled opportunity for growth, we need the team to grow with us - Options can be available for the right person leading the capability
May 17, 2024
Full time
Technical Consultant - Fintech Remote, Engaland; Occasional travel; Midlands and London Brio Digital is collaborating with a dynamic finance services company that is not only rapidly expanding but also bringing genuine value and technical excellence to wealth management / financial services firms, making it an exciting and rewarding environment for a Technical Consultant. As part of their expansion, they are seeking a Technical Consultant who will play a crucial role in assisting customers in resolving complex technical issues, fostering growth, and driving transformation. This is a varied role that does not involve hands-on coding. You will lead change initiatives with customers by guiding them through technical transformation from inception to delivery. This will mean being able to lead conversations, workshops, and whiteboard exercises. You will be adept at systems design, taking business requirements (functional) and turning them into tangible actions. Technical consultant critical skills; Technically versatile with hands-on technical experience in one or more strands of technology Good knowledge of AWS, common architecture patterns Experience in system-to-system integration & working with and around legacy systems to implement modern change Excellent interpersonal skills & demonstrable client-facing experience Experience working in an agile and delivery-focused environment Hands-on experience in delivering a solution from inception through to implementation Strong background in client-facing roles with great stakeholder management It would be great if you also had experience in some of these, but if not, you'll be part of a team: A broad technical background Experience in the financial services domain Architecture and system design experience Experience working directly with executive and director-level management Previous experience as a Software Engineer Carrying a set of whiteboard pens always in your bag or a Miro board available at the click of a button Why join? A successful startup run by experts Remote with occasional travel; Midlands and London The tools you need to do the job (more than just whiteboard pens and a Miro license!), Unrivalled opportunity for growth, we need the team to grow with us - Options can be available for the right person leading the capability
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we d love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients. You ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You ll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs + Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity + Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports + Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance + Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy + Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients + Experience delivering both waterfall and agile projects in an agency environment + Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication + Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders + Enjoy working with and gaining an understanding of digital solutions + Proud of providing exceptional service and quality, ensuring a happy client What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working with at least 2 days in the office + And more ! Your Experience / Background / Previous Roles May Include: Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 17, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we d love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients. You ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You ll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs + Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity + Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports + Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance + Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy + Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients + Experience delivering both waterfall and agile projects in an agency environment + Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication + Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders + Enjoy working with and gaining an understanding of digital solutions + Proud of providing exceptional service and quality, ensuring a happy client What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working with at least 2 days in the office + And more ! Your Experience / Background / Previous Roles May Include: Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Solutions Architect c£80,000 + Excellent benefits package Bristol Hybrid We are seeking a Solutions Architect to hold a key role in propelling our client s digital transformation forward. Reporting into the Executive Director of IT you will have responsibility to conceptualise, govern, and execute software solutions aligned with business objectives, which includes on premise to Azure cloud transformation. Experience Required: Experience as a Solutions Architect (roadmap and application architecture design). Establishing policies, procedures, governance, setting up TDAs, risk and gate reviews. Proven track record of architecting highly scalable, highly available, governing, and delivering solutions to meet business requirements. Familiarity with agile methodologies and experience collaborating with agile and project delivery teams. Background in software engineering/development with an appreciation of the SDLC. Experience of MS Dynamics 365, Microservices Architecture, Azure DevOps, APIs and general configuration, customisation and integration of applications/systems. Understanding of data/application/cyber security and DR. Appreciation of Enterprise Architecture. Exceptional communication skills for both technical and non-technical audiences. Knowledge of case management software and legal specific applications is also beneficial (Peppermint CX365, iManage, 3E, and Intapp). Benefits Include: 28 days holiday (+ birthday + bank holidays + extra leave with 5 yrs service), 5% pension, PMI single cover (£100 excess in year 1), Life Assurance 5 x salary, extra & flexible perks (extra family holidays, cycle scheme, EV, enhanced maternity/paternity, gym) + more! How to Apply: Click to apply with your CV or call Jo Watson at N-tier Selection for a confidential discussion and further detail about the organisation, it s culture and full benefits.
May 17, 2024
Full time
Solutions Architect c£80,000 + Excellent benefits package Bristol Hybrid We are seeking a Solutions Architect to hold a key role in propelling our client s digital transformation forward. Reporting into the Executive Director of IT you will have responsibility to conceptualise, govern, and execute software solutions aligned with business objectives, which includes on premise to Azure cloud transformation. Experience Required: Experience as a Solutions Architect (roadmap and application architecture design). Establishing policies, procedures, governance, setting up TDAs, risk and gate reviews. Proven track record of architecting highly scalable, highly available, governing, and delivering solutions to meet business requirements. Familiarity with agile methodologies and experience collaborating with agile and project delivery teams. Background in software engineering/development with an appreciation of the SDLC. Experience of MS Dynamics 365, Microservices Architecture, Azure DevOps, APIs and general configuration, customisation and integration of applications/systems. Understanding of data/application/cyber security and DR. Appreciation of Enterprise Architecture. Exceptional communication skills for both technical and non-technical audiences. Knowledge of case management software and legal specific applications is also beneficial (Peppermint CX365, iManage, 3E, and Intapp). Benefits Include: 28 days holiday (+ birthday + bank holidays + extra leave with 5 yrs service), 5% pension, PMI single cover (£100 excess in year 1), Life Assurance 5 x salary, extra & flexible perks (extra family holidays, cycle scheme, EV, enhanced maternity/paternity, gym) + more! How to Apply: Click to apply with your CV or call Jo Watson at N-tier Selection for a confidential discussion and further detail about the organisation, it s culture and full benefits.
Programme Manager. Glasgow (2 days office based). 18 month initial FTC (possible extension) Salary circa £80k - £90k . Be-IT are delighted to be working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer experience to enable long term sustainable growth. Reporting into the Executive Committee, Internal Delivery Board and the Customer and Development Director (Sponsor), Head of Marketing Project Lead) and the IT Director to determine the priority of projects within the Programme, understand the dependencies and resource requirements and from this produce a Programme delivery plan. Key to the delivery of the Programme plan will be leadership of the programme team which will include Project Managers and Business Analysts. Building strong relationships with key business managers and Heads of Department from across the business as well as digital and technical SME s will be key to the success of the programme. The CXD Programme Manager will also have responsibility for the successful delivery of the required outcomes across the Programme, including the appropriate governance and assurance, monitoring and reporting progress, managing risks and issues, management of third parties and ensuring the business is ready for the changes the Programme will deliver. A large part of the delivery of the Programme will be outsourced to a Digital Agency, so the role is also to: Build a relationship with the appointed digital agency and any other third parties assuring that time, cost, quality are managed, & taking action where change is needed (e.g. managing agreed controls, regular update meetings, agreeing variations within scope, escalating decisions as needed). Co-ordination and management of the Programme across all external and internal parties and manage delivery from all external parties against our clients business goals, ensuring that development meets the emerging needs of our client. Manage this through a Design Authority, where our client will make appropriate decisions on the Programme co-ordinating with projects and programmes within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation piece from discovery phase then get in touch.
May 17, 2024
Full time
Programme Manager. Glasgow (2 days office based). 18 month initial FTC (possible extension) Salary circa £80k - £90k . Be-IT are delighted to be working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer experience to enable long term sustainable growth. Reporting into the Executive Committee, Internal Delivery Board and the Customer and Development Director (Sponsor), Head of Marketing Project Lead) and the IT Director to determine the priority of projects within the Programme, understand the dependencies and resource requirements and from this produce a Programme delivery plan. Key to the delivery of the Programme plan will be leadership of the programme team which will include Project Managers and Business Analysts. Building strong relationships with key business managers and Heads of Department from across the business as well as digital and technical SME s will be key to the success of the programme. The CXD Programme Manager will also have responsibility for the successful delivery of the required outcomes across the Programme, including the appropriate governance and assurance, monitoring and reporting progress, managing risks and issues, management of third parties and ensuring the business is ready for the changes the Programme will deliver. A large part of the delivery of the Programme will be outsourced to a Digital Agency, so the role is also to: Build a relationship with the appointed digital agency and any other third parties assuring that time, cost, quality are managed, & taking action where change is needed (e.g. managing agreed controls, regular update meetings, agreeing variations within scope, escalating decisions as needed). Co-ordination and management of the Programme across all external and internal parties and manage delivery from all external parties against our clients business goals, ensuring that development meets the emerging needs of our client. Manage this through a Design Authority, where our client will make appropriate decisions on the Programme co-ordinating with projects and programmes within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation piece from discovery phase then get in touch.
Digital Marketing Executive Manchester On behalf of our growing client based in Manchester, we are recruiting for a talented Marketing executive. As Marketing Executive, you will develop and manage a calendar of promotions and campaigns for our client. The Digital Marketing Executive will be responsible for: Develop and manage the creation of unique and relevant content and promotional material across digital and print media. Manage social media accounts, content, and campaigns, including Facebook, Twitter and LinkedIn. Assist with the delivery of promotional events. Investigate opportunities to provide ideas and improvements to existing campaigns. Monitor effectiveness of marketing initiatives. Leverage key tools such as Google Analytics, SEM Rush and Screaming Frog to report and analyse results and optimise website performance. Actively engage with various business areas to build and maintain good working relationships. The Digital Marketing Executive will have the following: Strong communication and stakeholder management skills. Sound understanding of marketing principles. Experience in working within a healthcare environment Acute commercial awareness and ability to prioritise tasks appropriately. Experience in planning, developing, delivering and evaluating marketing campaigns. Be creatively minded generating engaging marketing content. Organisation to plan effectively and meet deadlines. Benefits Discounted gym membership Life Assurance Flexible Working patterns Hybrid working How to Apply if you re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Digital Marketing Executive Manchester
May 17, 2024
Full time
Digital Marketing Executive Manchester On behalf of our growing client based in Manchester, we are recruiting for a talented Marketing executive. As Marketing Executive, you will develop and manage a calendar of promotions and campaigns for our client. The Digital Marketing Executive will be responsible for: Develop and manage the creation of unique and relevant content and promotional material across digital and print media. Manage social media accounts, content, and campaigns, including Facebook, Twitter and LinkedIn. Assist with the delivery of promotional events. Investigate opportunities to provide ideas and improvements to existing campaigns. Monitor effectiveness of marketing initiatives. Leverage key tools such as Google Analytics, SEM Rush and Screaming Frog to report and analyse results and optimise website performance. Actively engage with various business areas to build and maintain good working relationships. The Digital Marketing Executive will have the following: Strong communication and stakeholder management skills. Sound understanding of marketing principles. Experience in working within a healthcare environment Acute commercial awareness and ability to prioritise tasks appropriately. Experience in planning, developing, delivering and evaluating marketing campaigns. Be creatively minded generating engaging marketing content. Organisation to plan effectively and meet deadlines. Benefits Discounted gym membership Life Assurance Flexible Working patterns Hybrid working How to Apply if you re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Digital Marketing Executive Manchester
Software Engineer (C++) Title : Software Engineer (C++) Company : Next-Gen Graphical Tech Location : London Salary : Up to 60,000 Skills : C++, Databases, Python Overview : One of the UK's most innovative Graphics Technology businesses driven by beauty, R&D and technical excellence is hiring for a core Software Engineer (C++) to join the team of 25 people to play an integral role in driving their next-generation of offerings. Sitting at the intersection of technology and art, they are well connected with senior executives at Nvidia and Apple, who personally keep up to date on their projects due to their cutting edge nature. You will continue to support the R&D efforts, and drive forward unforgettable graphical experiences, such as some soon to be seen in Apple Vision Pro. About you : 3+ years' commercial development experience ( C++ is a must ) Experience with database technologies ( ideally MongoDB or SQL ) Exposure to graphical projects and/or industries ( Gaming / Unreal / VFX ) Open to learning new skills and new technologies Scripting experience ( ideally Python ) Bonus if you have : Worked in gaming, VFX or digital art sectors A relevant degree Experience working on your own Unreal projects Full details are available. Please don't hesitate to get in touch with . com to learn more.
May 17, 2024
Full time
Software Engineer (C++) Title : Software Engineer (C++) Company : Next-Gen Graphical Tech Location : London Salary : Up to 60,000 Skills : C++, Databases, Python Overview : One of the UK's most innovative Graphics Technology businesses driven by beauty, R&D and technical excellence is hiring for a core Software Engineer (C++) to join the team of 25 people to play an integral role in driving their next-generation of offerings. Sitting at the intersection of technology and art, they are well connected with senior executives at Nvidia and Apple, who personally keep up to date on their projects due to their cutting edge nature. You will continue to support the R&D efforts, and drive forward unforgettable graphical experiences, such as some soon to be seen in Apple Vision Pro. About you : 3+ years' commercial development experience ( C++ is a must ) Experience with database technologies ( ideally MongoDB or SQL ) Exposure to graphical projects and/or industries ( Gaming / Unreal / VFX ) Open to learning new skills and new technologies Scripting experience ( ideally Python ) Bonus if you have : Worked in gaming, VFX or digital art sectors A relevant degree Experience working on your own Unreal projects Full details are available. Please don't hesitate to get in touch with . com to learn more.
Protective Security Specialist Reporting to the Sr. Director, Crisis and Special Risk Management, we are seeking a Protective Security Specialist to support the physical risk management functions of the Crisis and Special Risk Management Group. This is a hybrid role with the flexibility to work both virtually and from our London office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Develop and implement security protocols and procedures to ensure the safety and well-being of all employees, VIPs, and events in your assigned area of responsibility. Conduct risk assessment, operational plan development, vendor management, and security support for Aon's public-facing business and sponsorship events. Coordinate and oversee security measures of high-profile executive attendees for international travel and events, ensuring appropriate safeguards are applied. Collaborate and coordinate with cross-functional teams (Corporate Security, Travel Risk, Security Operations Center, Information Security) ensuring holistic risk management. Manage and maintain relationships with external security firms and vendors to ensure a consistent level of protection and security for company events, high-profile executives, and associated security requests. Monitor and analyze security trends, industry best practices or new security technology while applying recommendations for improvements to existing security protocols. Maintain strict confidentiality and discretion in all security-related matters. Travel regionally as required (15-20%) Lead and support the creation and development of the Protective Intelligence Team and broader Protective Operations Team. Build out an Executive Security program with a risk-based methodology that provides support for 12 top line executives and second line executives. Enhance situational awareness, threat management, and intelligence goals across a variety of cross-functional internal stakeholders at headquarters and regional offices within the environment. Monitor all-source information to proactively identify and assess risks and threats that could impact the Executive Leadership Team and brand reputation. Provide protective intelligence and operational expertise. Conduct intelligence-related tasks including research, assessments of risk and threats, producing advisories, executive protection support and operational methods. Gather and analyze data to facilitate improvements in the methodologies, tools and techniques to enable the team to scale and optimize operations to mitigate potential risk. Provide event security risk assessments and onsite support for large scale events. Executive Protection support for the Executive Leadership Team including risk profile, logistical review, security reviews, and on the ground support. Active overwatch of geofenced travel routes & destinations. Confirm & validate movement with broader team. Notify security stakeholders of any threats, incidents or situations that may impact executive movement. Monitor Executive Leadership Team flights. Create executive movement summary reports. Provides timely and relevant heath and travel security risk information to the Executive Leadership Team. Delivers pre-travel briefings that outline relevant risks, addresses traveler specific concerns, identifies mitigation recommendations, and offers support services. Writes for a variety of audiences to deliver concise and actionable insights. Delivers verbal briefings to senior leaders. Escalates issues, risks, and ideas/suggestions to manager as required. How this opportunity is different This unique role is dynamic, diverse, and multifaceted contributing across all areas of Aon's corporate security portfolio (event security, intelligence, travel risk, close protection) and has a high degree of self-accountability in accordance with pre-defined protocols and operational procedures. Skills and experience that will lead to success Numerous years of relevant experience in a security, intelligence, risk, military, or crisis management with a focus on protection/security issues. Critical thinking, ability to assess risks and develop effective security safeguards accordingly. Strong leadership skills with the ability to motivate and manage a team of security personnel (external and internal) Excellent written and verbal communication skills. Expert or advanced working knowledge of Security Risk and Crisis Management - Best Practice and Industry Standards Competent skills with MS Office-based software Extensive global travel experience Experience, and comfortability interfacing with senior executives and C-Suite executives Able to understand corporate escalation process (Escalate/Disseminate) and incident management in a timely manner to the correct personnel in the event or during an emergency or incident on site. Preferred: First Aid Training (FPOSI)Close Protection course training (BTEC Level 3 Close Protection) Advanced security risk management qualification (CSMP, CPP, PSP etc.) Digital, Information Security experience Understanding of relevant insurance and professional services marketsFluency in a second language (Spanish, German, French)A degree in history, political science, international relations, intelligence analysis, criminal justice, regional
May 17, 2024
Full time
Protective Security Specialist Reporting to the Sr. Director, Crisis and Special Risk Management, we are seeking a Protective Security Specialist to support the physical risk management functions of the Crisis and Special Risk Management Group. This is a hybrid role with the flexibility to work both virtually and from our London office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Develop and implement security protocols and procedures to ensure the safety and well-being of all employees, VIPs, and events in your assigned area of responsibility. Conduct risk assessment, operational plan development, vendor management, and security support for Aon's public-facing business and sponsorship events. Coordinate and oversee security measures of high-profile executive attendees for international travel and events, ensuring appropriate safeguards are applied. Collaborate and coordinate with cross-functional teams (Corporate Security, Travel Risk, Security Operations Center, Information Security) ensuring holistic risk management. Manage and maintain relationships with external security firms and vendors to ensure a consistent level of protection and security for company events, high-profile executives, and associated security requests. Monitor and analyze security trends, industry best practices or new security technology while applying recommendations for improvements to existing security protocols. Maintain strict confidentiality and discretion in all security-related matters. Travel regionally as required (15-20%) Lead and support the creation and development of the Protective Intelligence Team and broader Protective Operations Team. Build out an Executive Security program with a risk-based methodology that provides support for 12 top line executives and second line executives. Enhance situational awareness, threat management, and intelligence goals across a variety of cross-functional internal stakeholders at headquarters and regional offices within the environment. Monitor all-source information to proactively identify and assess risks and threats that could impact the Executive Leadership Team and brand reputation. Provide protective intelligence and operational expertise. Conduct intelligence-related tasks including research, assessments of risk and threats, producing advisories, executive protection support and operational methods. Gather and analyze data to facilitate improvements in the methodologies, tools and techniques to enable the team to scale and optimize operations to mitigate potential risk. Provide event security risk assessments and onsite support for large scale events. Executive Protection support for the Executive Leadership Team including risk profile, logistical review, security reviews, and on the ground support. Active overwatch of geofenced travel routes & destinations. Confirm & validate movement with broader team. Notify security stakeholders of any threats, incidents or situations that may impact executive movement. Monitor Executive Leadership Team flights. Create executive movement summary reports. Provides timely and relevant heath and travel security risk information to the Executive Leadership Team. Delivers pre-travel briefings that outline relevant risks, addresses traveler specific concerns, identifies mitigation recommendations, and offers support services. Writes for a variety of audiences to deliver concise and actionable insights. Delivers verbal briefings to senior leaders. Escalates issues, risks, and ideas/suggestions to manager as required. How this opportunity is different This unique role is dynamic, diverse, and multifaceted contributing across all areas of Aon's corporate security portfolio (event security, intelligence, travel risk, close protection) and has a high degree of self-accountability in accordance with pre-defined protocols and operational procedures. Skills and experience that will lead to success Numerous years of relevant experience in a security, intelligence, risk, military, or crisis management with a focus on protection/security issues. Critical thinking, ability to assess risks and develop effective security safeguards accordingly. Strong leadership skills with the ability to motivate and manage a team of security personnel (external and internal) Excellent written and verbal communication skills. Expert or advanced working knowledge of Security Risk and Crisis Management - Best Practice and Industry Standards Competent skills with MS Office-based software Extensive global travel experience Experience, and comfortability interfacing with senior executives and C-Suite executives Able to understand corporate escalation process (Escalate/Disseminate) and incident management in a timely manner to the correct personnel in the event or during an emergency or incident on site. Preferred: First Aid Training (FPOSI)Close Protection course training (BTEC Level 3 Close Protection) Advanced security risk management qualification (CSMP, CPP, PSP etc.) Digital, Information Security experience Understanding of relevant insurance and professional services marketsFluency in a second language (Spanish, German, French)A degree in history, political science, international relations, intelligence analysis, criminal justice, regional
CRM Administrator Our client, a family-based business with more than one hundred years of experience and one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West, is looking to recruit an experienced CRM Administrator The ideal applicant will have an understanding of database administration along with excellent IT and analytical skills which are a prerequisite for this role. Your role will help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both sales and aftersales customers. The role also involves supporting and contributing to the group's Culture and 'Core Belief initiatives', including 'Chocolate Bar Friday' and the Group Awards. Experience of the motor industry would also be an advantage, but not essential. The ideal applicant will be reliable, enthusiastic and a confident self-starter having the ability to work within a team as well as on their own initiative. You will have an understanding of database administration along with excellent IT and analytical skills. Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers. This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller. You will also allocate all digital enquires to the relevant teams within a timely manner. As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications. Experience of the motor industry would also be an advantage but is not essential. Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays. Pension scheme Life assurance cover Employee reward & recognition schemes Annual children's Christmas party & staff party Staff discounts Subsidised prestige car scheme for employees £1,000 referral award Onsite parkin Working hours/days: Monday to Friday 8am to 5pm (40 hours per week) (1 hour lunch) Salary: £24,545 per annum Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
May 17, 2024
Full time
CRM Administrator Our client, a family-based business with more than one hundred years of experience and one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West, is looking to recruit an experienced CRM Administrator The ideal applicant will have an understanding of database administration along with excellent IT and analytical skills which are a prerequisite for this role. Your role will help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both sales and aftersales customers. The role also involves supporting and contributing to the group's Culture and 'Core Belief initiatives', including 'Chocolate Bar Friday' and the Group Awards. Experience of the motor industry would also be an advantage, but not essential. The ideal applicant will be reliable, enthusiastic and a confident self-starter having the ability to work within a team as well as on their own initiative. You will have an understanding of database administration along with excellent IT and analytical skills. Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers. This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller. You will also allocate all digital enquires to the relevant teams within a timely manner. As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications. Experience of the motor industry would also be an advantage but is not essential. Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays. Pension scheme Life assurance cover Employee reward & recognition schemes Annual children's Christmas party & staff party Staff discounts Subsidised prestige car scheme for employees £1,000 referral award Onsite parkin Working hours/days: Monday to Friday 8am to 5pm (40 hours per week) (1 hour lunch) Salary: £24,545 per annum Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.