Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
May 15, 2023
Full time
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus ; We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ;Apply Today!
May 18, 2024
Full time
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus ; We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ;Apply Today!
Dassian are business transformation experts who help you replace your aging legacy systems and old operational methods with fully integrated, end-to-end business processes supported by a single digital ;As an apprentice software developer, you will be joining our international development team, reporting to the development team lead. You will be working in a team of full stack developers, taking a forward role in creating new features and maintaining our new Contract Management system.You'll be expected to work with a range of technologies including .NET Core React, JavaScript, Azure (amongst many others) and will have the opportunity to learn new skills and teach your knowledge to others as you progress. Your responsibilities: Build new and maintain existing features for our diverse client base Identify and suggest upon key areas of improvement throughout the systems Manage your apprenticeship learning and work time Requirements: Awareness or experience of development within Microsoft technologies including but not limited to .NET Core, (Core) MVC, LINQ, Entity Framework, Windows Console/Service Applications Awareness of SQL and Database Design Awareness or knowledge and experience of other web languages and technologies including JavaScript, HTML5, CSS, Awareness of Web APIs Ability to manage time and work to strict deadlines, adapting to a fast-paced environment Ability to solve complex tasks under pressure Excellent communication skills A keen eye for attention to detail Analytical mind and problem-solving aptitude Strong organisational skills Awareness of front-end CSS frameworks such as Tailwind Evidence of personal learning and development (Github / Gitlab, code samples, StackOverflow / community contributions etc) would be a bonus Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Location: Penistone Road, Sheffield plus remote working flexibility Working hours: 40 hours per week, Mon - Fri though you may on occasion have to work longer to meet a project deadline or during release cycles. We are flexible on times outside of core hours 10am to 3pm. Benefits: Vitality health insurance Pension Paid annual company get togethers in the US. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 18, 2024
Full time
Dassian are business transformation experts who help you replace your aging legacy systems and old operational methods with fully integrated, end-to-end business processes supported by a single digital ;As an apprentice software developer, you will be joining our international development team, reporting to the development team lead. You will be working in a team of full stack developers, taking a forward role in creating new features and maintaining our new Contract Management system.You'll be expected to work with a range of technologies including .NET Core React, JavaScript, Azure (amongst many others) and will have the opportunity to learn new skills and teach your knowledge to others as you progress. Your responsibilities: Build new and maintain existing features for our diverse client base Identify and suggest upon key areas of improvement throughout the systems Manage your apprenticeship learning and work time Requirements: Awareness or experience of development within Microsoft technologies including but not limited to .NET Core, (Core) MVC, LINQ, Entity Framework, Windows Console/Service Applications Awareness of SQL and Database Design Awareness or knowledge and experience of other web languages and technologies including JavaScript, HTML5, CSS, Awareness of Web APIs Ability to manage time and work to strict deadlines, adapting to a fast-paced environment Ability to solve complex tasks under pressure Excellent communication skills A keen eye for attention to detail Analytical mind and problem-solving aptitude Strong organisational skills Awareness of front-end CSS frameworks such as Tailwind Evidence of personal learning and development (Github / Gitlab, code samples, StackOverflow / community contributions etc) would be a bonus Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Location: Penistone Road, Sheffield plus remote working flexibility Working hours: 40 hours per week, Mon - Fri though you may on occasion have to work longer to meet a project deadline or during release cycles. We are flexible on times outside of core hours 10am to 3pm. Benefits: Vitality health insurance Pension Paid annual company get togethers in the US. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 18, 2024
Full time
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Employer description: One of Melbourne's first start-up technology companies, we were founded in the city's suburbs in 1978. Our initial ambition was to provide computer services to businesses that needed to automate processes. Eventually, we progressed to providing specialist computer bureau services to Australian share registrars, something we quickly excelled at. Harnessing our entrepreneurial spirit, we continued to develop best in class technology that minimises risk, reduces cost and simplifies processes for our clients and their customers. Overview: We are now looking for an eager candidate to join us as an ; Salary: £21,000 - £23,000 per annum. Role purpose: the Apprentice will: Work within a cross-functional technical development team to deliver new or enhanced capabilities across a portfolio of applications and supporting ; Collaborate with stakeholders to design, build, test and deploy well-implemented, high-quality solutions which satisfy expectations and deliver ; Support and maintain existing systems - contributing to impact assessments, troubleshooting problems and implementing practical ; Contribute within your development team and embrace continuous improvement across the wider ; Key Accountabilities / Duties: Apply knowledge of standards, policies, best practice and organisational structure so that you can work both independently and collaboratively within your team and with key stakeholders. Provide informal guidance and share knowledge with colleagues to enable them to contribute to the team's objectives. Ensure the quality of tasks, services and information provided by your team - through the quality of your own work and the support you provide to others - to ensure that your team delivers high-quality, maintainable software which adheres to internal standards and policies. Support the evaluation and resolution of technical challenges and blockers to minimise their impact on the team's delivery and/or supported products. Embrace and support improvements and innovation in technologies/practices within your team that would benefit the business efficiency in the software development process or improved customer experience. Communicate effectively with a variety of technical and non-technical audiences to: share knowledge and ideas; provide updates; influence; challenge; and take on feedback. What we are looking for: Desired skills/experience & competencies: Can demonstrate a strong passion for software development and technology Some understanding and familiarity of programming lanfuages such as .NET (C#) and SQL Basic familiarity with web frameworks and HTML/CSS Can demonstrate an understanding of Agile development and/or DevOps practices An understanding of software engineering principles and practices for design, build, test and deployment Collaborates and communicates well, builds great working relationships, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills Has a strong work ethic and is able to deal with sometimes conflicting priorities Curious and continuous learner - investigates, interprets and grasps new concept, self-motivated and can use own initiative to solve problem, pays attention to detail, finds root cause and takes a rigorous approach to problem solving Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Benefits: Paid time off and bonus rewards Health & wellbeing Save for your future Global opportunities Flexible work Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further appre
May 18, 2024
Full time
Employer description: One of Melbourne's first start-up technology companies, we were founded in the city's suburbs in 1978. Our initial ambition was to provide computer services to businesses that needed to automate processes. Eventually, we progressed to providing specialist computer bureau services to Australian share registrars, something we quickly excelled at. Harnessing our entrepreneurial spirit, we continued to develop best in class technology that minimises risk, reduces cost and simplifies processes for our clients and their customers. Overview: We are now looking for an eager candidate to join us as an ; Salary: £21,000 - £23,000 per annum. Role purpose: the Apprentice will: Work within a cross-functional technical development team to deliver new or enhanced capabilities across a portfolio of applications and supporting ; Collaborate with stakeholders to design, build, test and deploy well-implemented, high-quality solutions which satisfy expectations and deliver ; Support and maintain existing systems - contributing to impact assessments, troubleshooting problems and implementing practical ; Contribute within your development team and embrace continuous improvement across the wider ; Key Accountabilities / Duties: Apply knowledge of standards, policies, best practice and organisational structure so that you can work both independently and collaboratively within your team and with key stakeholders. Provide informal guidance and share knowledge with colleagues to enable them to contribute to the team's objectives. Ensure the quality of tasks, services and information provided by your team - through the quality of your own work and the support you provide to others - to ensure that your team delivers high-quality, maintainable software which adheres to internal standards and policies. Support the evaluation and resolution of technical challenges and blockers to minimise their impact on the team's delivery and/or supported products. Embrace and support improvements and innovation in technologies/practices within your team that would benefit the business efficiency in the software development process or improved customer experience. Communicate effectively with a variety of technical and non-technical audiences to: share knowledge and ideas; provide updates; influence; challenge; and take on feedback. What we are looking for: Desired skills/experience & competencies: Can demonstrate a strong passion for software development and technology Some understanding and familiarity of programming lanfuages such as .NET (C#) and SQL Basic familiarity with web frameworks and HTML/CSS Can demonstrate an understanding of Agile development and/or DevOps practices An understanding of software engineering principles and practices for design, build, test and deployment Collaborates and communicates well, builds great working relationships, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills Has a strong work ethic and is able to deal with sometimes conflicting priorities Curious and continuous learner - investigates, interprets and grasps new concept, self-motivated and can use own initiative to solve problem, pays attention to detail, finds root cause and takes a rigorous approach to problem solving Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Benefits: Paid time off and bonus rewards Health & wellbeing Save for your future Global opportunities Flexible work Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further appre
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 18, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
May 18, 2024
Full time
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
Employer description: Terra Firma (TF) acts as the advisor to the Hands Family Office as well as other investment partners and has institutional capabilities. Terra Firma is responsible for sourcing, executing, operating and ultimately exiting the assets managed on behalf of the Hands Family Office and other investors. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £23,000 - £25,000 per annum. The Role / Duties: Provision of 1st and 2nd line IT support. Escalate cases where appropriate, internally and with third party providers. Act part of project team's as required. You will be working in a small but dedicated and friendly team who will support you through your apprenticeship. This is a great opportunity for anyone who is passionate in progressing their career in IT. We are seeking a passionate and driven individual to fill a pivotal role within our London office team. You will work closely within a small team and have the opportunities to grow your skills and immerse yourself in a wide variety of technologies. Desirable skills: Awareness of network environments and topology (Routing/switching/Wireless/Telephony). Knowledge of basic support for Windows Operating Systems. Knowledge of basic support for Microsoft Office toolsets. A basic understanding of both private and public cloud infrastructure within an IT environment. Personal qualities: Good communication skills (written and verbal) and interpersonal skills that encourage the development of effective relationships across all levels of seniority Ability to evaluate and prioritise conflicting requests Tact, diplomacy, resilience and persistence An ability to successfully navigate within varying degrees of ambiguity in a fast-paced environment Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits Investment in employee professional development. Great city location with fantastic mainline/underground transport links. Staff canteen. Generous salary offer. Above the market rate pension scheme. Future prospects: Possibility of a career in IT with Terra Firma upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 18, 2024
Full time
Employer description: Terra Firma (TF) acts as the advisor to the Hands Family Office as well as other investment partners and has institutional capabilities. Terra Firma is responsible for sourcing, executing, operating and ultimately exiting the assets managed on behalf of the Hands Family Office and other investors. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £23,000 - £25,000 per annum. The Role / Duties: Provision of 1st and 2nd line IT support. Escalate cases where appropriate, internally and with third party providers. Act part of project team's as required. You will be working in a small but dedicated and friendly team who will support you through your apprenticeship. This is a great opportunity for anyone who is passionate in progressing their career in IT. We are seeking a passionate and driven individual to fill a pivotal role within our London office team. You will work closely within a small team and have the opportunities to grow your skills and immerse yourself in a wide variety of technologies. Desirable skills: Awareness of network environments and topology (Routing/switching/Wireless/Telephony). Knowledge of basic support for Windows Operating Systems. Knowledge of basic support for Microsoft Office toolsets. A basic understanding of both private and public cloud infrastructure within an IT environment. Personal qualities: Good communication skills (written and verbal) and interpersonal skills that encourage the development of effective relationships across all levels of seniority Ability to evaluate and prioritise conflicting requests Tact, diplomacy, resilience and persistence An ability to successfully navigate within varying degrees of ambiguity in a fast-paced environment Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits Investment in employee professional development. Great city location with fantastic mainline/underground transport links. Staff canteen. Generous salary offer. Above the market rate pension scheme. Future prospects: Possibility of a career in IT with Terra Firma upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and ;With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth.Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support. Responsibilities: Providing internal and external clients with first level support Assisting with internal and external client equipment builds and support Resolving problems to the end user's satisfaction Monitoring the helpdesk ticket queue and prioritise appropriately Escalating unresolved tickets to the next level support Assisting with onboarding and offboarding of users Maintaining internal equipment asset records Desirable skills: Strong interest in technologies and concepts Excellent customer service skills, including telephone and email communication Excellent written, verbal communication and presentation skills A positive "can do" attitude Be ambitious and self-motivated Strong team player with problem-solving and analytical skills Keen to learn and share knowledge Able to work to tight schedules and deadlines Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Health cash plan Employee assistance programme 33 days paid leave (including 12 bank holidays) Quarterly staff social Workplace pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 18, 2024
Full time
Employer description: At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and ;With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth.Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support. Responsibilities: Providing internal and external clients with first level support Assisting with internal and external client equipment builds and support Resolving problems to the end user's satisfaction Monitoring the helpdesk ticket queue and prioritise appropriately Escalating unresolved tickets to the next level support Assisting with onboarding and offboarding of users Maintaining internal equipment asset records Desirable skills: Strong interest in technologies and concepts Excellent customer service skills, including telephone and email communication Excellent written, verbal communication and presentation skills A positive "can do" attitude Be ambitious and self-motivated Strong team player with problem-solving and analytical skills Keen to learn and share knowledge Able to work to tight schedules and deadlines Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Health cash plan Employee assistance programme 33 days paid leave (including 12 bank holidays) Quarterly staff social Workplace pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 18, 2024
Full time
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 18, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 18, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday, 9am - ; Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 18, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday, 9am - ; Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where you ll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. It s complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a -month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for the Things You Need to Know section of the advert or reach out to me to learn more.
May 17, 2024
Full time
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where you ll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. It s complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a -month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for the Things You Need to Know section of the advert or reach out to me to learn more.
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where you ll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. It s complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a -month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for the Things You Need to Know section of the advert or reach out to me to learn more.
May 17, 2024
Full time
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where you ll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. It s complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a -month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for the Things You Need to Know section of the advert or reach out to me to learn more.
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where you ll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. It s complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a -month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for the Things You Need to Know section of the advert or reach out to me to learn more.
May 17, 2024
Full time
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where you ll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. It s complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a -month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for the Things You Need to Know section of the advert or reach out to me to learn more.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: 15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:00pm Location - Wakefield Training Provided : Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: Answering the phone and providing excellent customer service and care in a professional and effective manner Providing remote support, advice and guidance to the customer Fault diagnosis and diagnosis of security issues Working with hardware Software installation PC builds, reconfiguration and re-builds including: account set-up, identifying and fixing issues Application support in bespoke software Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 17, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: 15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:00pm Location - Wakefield Training Provided : Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: Answering the phone and providing excellent customer service and care in a professional and effective manner Providing remote support, advice and guidance to the customer Fault diagnosis and diagnosis of security issues Working with hardware Software installation PC builds, reconfiguration and re-builds including: account set-up, identifying and fixing issues Application support in bespoke software Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: Hardware Engineer Apprentice Pay: 12,500 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Manchester Training Provided : Level 3 IT Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: Software Installs Tech support to customers Hardware repairs; Everything Apple Dealing with customers F2F & Telephone Pre install software for customers Setting up devices pre delivery Installing and configuring computer hardware Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 17, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: Hardware Engineer Apprentice Pay: 12,500 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Manchester Training Provided : Level 3 IT Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: Software Installs Tech support to customers Hardware repairs; Everything Apple Dealing with customers F2F & Telephone Pre install software for customers Setting up devices pre delivery Installing and configuring computer hardware Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Salesforce Product Manager Location: Remote / Farringdon / Nottingham Salary: 74,742 Expires: 06/05/2024 Our mission MTVH is one of the UK?s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role We?re looking for a talented Salesforce Product Manager to lead the development and implementation of Salesforce across our business. We have an ambitious multiyear plan to roll out Salesforce across our services to streamline business processes, increase efficiencies and create a much-improved customer and colleague experience. In this role, you?ll lead the work to improve the foundational contact handling and omni channel experience for customers and teams, as well as developing a range of different solutions that include, enabling the marketing, letting and sale of our homes, through to the ongoing management homes and resident services. You?ll also be working on developing our property services, where we?ll be looking to create solutions that help us improve the management and safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce?s business process and workforce management capabilities. Your responsibilities As Salesforce Product Manager, you?ll be responsible for creating and communicating a strategy and an outcome-oriented Salesforce development roadmap. You?ll act as a conduit between our customers, the business and the Technology team to make sure Salesforce solutions are aligned to our business goals and meet the needs of our customers. Working in an agile, multi-disciplinary project team, you?ll lead the delivery of the Salesforce roadmap of work for both internal and external services. Supported by our Digital Product Managers, you?ll ensure Salesforce development enables digital transformation, and that where appropriate, digital by default is the approach taken for the majority of services onboarded to Salesforce. You?ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech lead to refine user stories required to deliver Salesforce solutions. Working in 2-week sprints, you?ll lead the team's rituals to deliver the product backlog. You?ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You?ll ? Have experience as a Salesforce Product Manager, or delivering customer focused, CRM and digital solutions are customer-focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for CRM development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 17, 2024
Full time
Salesforce Product Manager Location: Remote / Farringdon / Nottingham Salary: 74,742 Expires: 06/05/2024 Our mission MTVH is one of the UK?s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role We?re looking for a talented Salesforce Product Manager to lead the development and implementation of Salesforce across our business. We have an ambitious multiyear plan to roll out Salesforce across our services to streamline business processes, increase efficiencies and create a much-improved customer and colleague experience. In this role, you?ll lead the work to improve the foundational contact handling and omni channel experience for customers and teams, as well as developing a range of different solutions that include, enabling the marketing, letting and sale of our homes, through to the ongoing management homes and resident services. You?ll also be working on developing our property services, where we?ll be looking to create solutions that help us improve the management and safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce?s business process and workforce management capabilities. Your responsibilities As Salesforce Product Manager, you?ll be responsible for creating and communicating a strategy and an outcome-oriented Salesforce development roadmap. You?ll act as a conduit between our customers, the business and the Technology team to make sure Salesforce solutions are aligned to our business goals and meet the needs of our customers. Working in an agile, multi-disciplinary project team, you?ll lead the delivery of the Salesforce roadmap of work for both internal and external services. Supported by our Digital Product Managers, you?ll ensure Salesforce development enables digital transformation, and that where appropriate, digital by default is the approach taken for the majority of services onboarded to Salesforce. You?ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech lead to refine user stories required to deliver Salesforce solutions. Working in 2-week sprints, you?ll lead the team's rituals to deliver the product backlog. You?ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You?ll ? Have experience as a Salesforce Product Manager, or delivering customer focused, CRM and digital solutions are customer-focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for CRM development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.