About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
About HRS HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
Hospitality/Food & Beverage operations background an advantage.
Experience in working with competitive hospitality products including POS, PMS and Spa systems.
Familiar with Windows operating systems & POS hardware.
Familiar with Oracle PL/SQL. Professional certification is preferable.
Good interpersonal skills with both customers and cross-functional teams.
Possess a valid passport and be available to travel extensively and for extended periods of time.
What you will be doing
Responsible for implementation & support of solutions for hotels, restaurants, spas and fitness clubs across the region.
Conduct user training.
Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
Ensure familiarity with new product releases as they become available.
Liaise with subject matter experts on client requests for enhancements and development.
Work with the support/implementation teams to ensure service level requirements are exceeded.
Perform other duties as requested or as deemed appropriate by management.
Language requirements:
Native or proficient in English, both written and spoken
What we offer you
Opportunity to grow inside the global organization.
Motivating remuneration package.
Competitive annual bonus scheme.
Remote/flexible working.
Aug 17, 2022
Full time
About HRS HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
Hospitality/Food & Beverage operations background an advantage.
Experience in working with competitive hospitality products including POS, PMS and Spa systems.
Familiar with Windows operating systems & POS hardware.
Familiar with Oracle PL/SQL. Professional certification is preferable.
Good interpersonal skills with both customers and cross-functional teams.
Possess a valid passport and be available to travel extensively and for extended periods of time.
What you will be doing
Responsible for implementation & support of solutions for hotels, restaurants, spas and fitness clubs across the region.
Conduct user training.
Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
Ensure familiarity with new product releases as they become available.
Liaise with subject matter experts on client requests for enhancements and development.
Work with the support/implementation teams to ensure service level requirements are exceeded.
Perform other duties as requested or as deemed appropriate by management.
Language requirements:
Native or proficient in English, both written and spoken
What we offer you
Opportunity to grow inside the global organization.
Motivating remuneration package.
Competitive annual bonus scheme.
Remote/flexible working.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Digital Solutions Global Ltd
St. Paul's Cathedral, London, UK
Top 10 U.S. Bank creating a tech hub in Central London!
We are recruiting for an exciting opportunity for a Senior C#/.Net Software Engineer for a top 10 U.S. bank that has expanded into The U.K. and Europe. The Bank has acquired an established UK institutional wealth management brand in London near St Pauls and are on a recruitment drive to build a tech hub to support development in U.K office hours.
Benefits:
Up to £100k base salary
10% bonus based on company and individual performance
Private Medical cover scheme
Health insurance against long term sickness
25 days holiday per year
15% pension contributions
Life insurance x 4 salary
Training scheme
Counselling service
Financial help
Legal support
Environment:
Hybrid working 3 days office, 2 days at home
Close to St Pauls
Highly technical at all levels including senior management
Agile methodology
Heavily invested in their people
Open culture with focus on helping their people to delivery high quality solutions
Projects:
Implementaion of UK Branch systems
Work with the business and develop iterative improvements of the investment apps
System modernisation & support
Help to build out the UK Team on an exciting expansion
Essential Skills:
C#/.Net, OO design principals
Containerized microservices (Docker, Kubernetes)
Agile (Scrum), CI/CD, GitLab
Desirable Skills:
Cloud experience highly desirable (ideally Azure)
Messaging experience desirable (IBM MQ, Rabbit, Kafka/Azure Event Hub etc.)
JScript (Node, Angular, React etc.) desirable
RDBMS (MS SQL, Oracle etc.) desirable
Person attributes:
Candidates with relevant technical exposure in the above or similar technologies along with Finance Industry expereince preferred although if you have the skills but no financial expereince you would be considerd.
The right candidate would be confident in joining a brand new, small team that has huge growth plans over the coming year and beyond. In addition you'll need to be confident supporting legacy systems until they are replaced with your new technology (containerised micro sevices etc.).
Position open to all qualified candidates with a valid UK work permit who is already based in the UK.
Apr 01, 2022
Full time
Top 10 U.S. Bank creating a tech hub in Central London!
We are recruiting for an exciting opportunity for a Senior C#/.Net Software Engineer for a top 10 U.S. bank that has expanded into The U.K. and Europe. The Bank has acquired an established UK institutional wealth management brand in London near St Pauls and are on a recruitment drive to build a tech hub to support development in U.K office hours.
Benefits:
Up to £100k base salary
10% bonus based on company and individual performance
Private Medical cover scheme
Health insurance against long term sickness
25 days holiday per year
15% pension contributions
Life insurance x 4 salary
Training scheme
Counselling service
Financial help
Legal support
Environment:
Hybrid working 3 days office, 2 days at home
Close to St Pauls
Highly technical at all levels including senior management
Agile methodology
Heavily invested in their people
Open culture with focus on helping their people to delivery high quality solutions
Projects:
Implementaion of UK Branch systems
Work with the business and develop iterative improvements of the investment apps
System modernisation & support
Help to build out the UK Team on an exciting expansion
Essential Skills:
C#/.Net, OO design principals
Containerized microservices (Docker, Kubernetes)
Agile (Scrum), CI/CD, GitLab
Desirable Skills:
Cloud experience highly desirable (ideally Azure)
Messaging experience desirable (IBM MQ, Rabbit, Kafka/Azure Event Hub etc.)
JScript (Node, Angular, React etc.) desirable
RDBMS (MS SQL, Oracle etc.) desirable
Person attributes:
Candidates with relevant technical exposure in the above or similar technologies along with Finance Industry expereince preferred although if you have the skills but no financial expereince you would be considerd.
The right candidate would be confident in joining a brand new, small team that has huge growth plans over the coming year and beyond. In addition you'll need to be confident supporting legacy systems until they are replaced with your new technology (containerised micro sevices etc.).
Position open to all qualified candidates with a valid UK work permit who is already based in the UK.
A Senior position within Future PLC’s Senior Site Reliability Engineer (SRE) team means becoming accountable for the long term success of many elements of the SRE team platform. The role requires a strong technical background alongside a passion for exploration and new opportunities. A Senior SRE is not expected to provide any formal coaching, or leadership to others, but would be expected to support mentoring and be a positive influence for the growth of our team and our department.
As a Senior SRE you will also be responsible for providing technical oversight for Futures delivery infrastructure and the success of teams that rely on that infrastructure.
You will bring strong leadership skills applied in a technical context with a team of engineers. You will help steer your team towards a common technical vision. You’ll help analyze the current system, it’s strengths and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it.
You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.
Responsibilities
Lead by example - Provide technical leadership for several functional areas in the SRE team like monitoring, logging, security, and more.
Take ownership for SRE projects and drive them forward
Support SRE Leads in accountability for meeting Futures SLAs and SLOs
Collaborate closely with development and project team mates to deliver on our shared goals
Implement, evolve and maintain runbooks, automation and documentation to improve working practices and system operation
Attend events, conferences and workshops to maintain awareness of industry trends and support their adoption within the organisation
Design, build and operate highly resilient, performant and observable infrastructure that serves the changing business objectives
Collaborate with third-party suppliers and customers where required to support business requirements
Translate high level technical guidance into actionable direction for the teams and initiatives
Respond to out of hours incidents as part of a shared rotation
Identify and drive cost-optimisation.
Responsibilities:
Previous experience providing technical direction for a team of engineers
Experience in directing long term projects and collaborating with teammates on its delivery
Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
Good understanding of the full SDLC process
Proficient with Infrastructure as Code tools for managing Azure resources (Terraform and ARM templates)
Experience with Deployment techniques (Blue/Green, Canary etc)
Is opinionated on what good looks like for delivering both software and infrastructure via CI/CD pipeline best practices
Expert knowledge on AzureDevOps pipelines
Observability at scale with tools such as Azure Monitor, Application Insights and Log Analytics
Good understanding of Landing Zone architectural patterns (ideally Azure Cloud Adoption Framework)
Understanding of immutable infrastructure
Performance and Cost Optimisation from architectural and engineering perspective.
Good Understanding of IAAS and PAAS Azure services
Proficient with Configuration Management tools such as Ansible
Proficient with development languages such as C# or Javascript
Nov 09, 2021
Full time
A Senior position within Future PLC’s Senior Site Reliability Engineer (SRE) team means becoming accountable for the long term success of many elements of the SRE team platform. The role requires a strong technical background alongside a passion for exploration and new opportunities. A Senior SRE is not expected to provide any formal coaching, or leadership to others, but would be expected to support mentoring and be a positive influence for the growth of our team and our department.
As a Senior SRE you will also be responsible for providing technical oversight for Futures delivery infrastructure and the success of teams that rely on that infrastructure.
You will bring strong leadership skills applied in a technical context with a team of engineers. You will help steer your team towards a common technical vision. You’ll help analyze the current system, it’s strengths and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it.
You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.
Responsibilities
Lead by example - Provide technical leadership for several functional areas in the SRE team like monitoring, logging, security, and more.
Take ownership for SRE projects and drive them forward
Support SRE Leads in accountability for meeting Futures SLAs and SLOs
Collaborate closely with development and project team mates to deliver on our shared goals
Implement, evolve and maintain runbooks, automation and documentation to improve working practices and system operation
Attend events, conferences and workshops to maintain awareness of industry trends and support their adoption within the organisation
Design, build and operate highly resilient, performant and observable infrastructure that serves the changing business objectives
Collaborate with third-party suppliers and customers where required to support business requirements
Translate high level technical guidance into actionable direction for the teams and initiatives
Respond to out of hours incidents as part of a shared rotation
Identify and drive cost-optimisation.
Responsibilities:
Previous experience providing technical direction for a team of engineers
Experience in directing long term projects and collaborating with teammates on its delivery
Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
Good understanding of the full SDLC process
Proficient with Infrastructure as Code tools for managing Azure resources (Terraform and ARM templates)
Experience with Deployment techniques (Blue/Green, Canary etc)
Is opinionated on what good looks like for delivering both software and infrastructure via CI/CD pipeline best practices
Expert knowledge on AzureDevOps pipelines
Observability at scale with tools such as Azure Monitor, Application Insights and Log Analytics
Good understanding of Landing Zone architectural patterns (ideally Azure Cloud Adoption Framework)
Understanding of immutable infrastructure
Performance and Cost Optimisation from architectural and engineering perspective.
Good Understanding of IAAS and PAAS Azure services
Proficient with Configuration Management tools such as Ansible
Proficient with development languages such as C# or Javascript
Employer description: One of Melbourne's first start-up technology companies, we were founded in the city's suburbs in 1978. Our initial ambition was to provide computer services to businesses that needed to automate processes. Eventually, we progressed to providing specialist computer bureau services to Australian share registrars, something we quickly excelled at. Harnessing our entrepreneurial spirit, we continued to develop best in class technology that minimises risk, reduces cost and simplifies processes for our clients and their customers. Overview: We are now looking for an eager candidate to join us as an ; Salary: £21,000 - £23,000 per annum. Role purpose: the Apprentice will: Work within a cross-functional technical development team to deliver new or enhanced capabilities across a portfolio of applications and supporting ; Collaborate with stakeholders to design, build, test and deploy well-implemented, high-quality solutions which satisfy expectations and deliver ; Support and maintain existing systems - contributing to impact assessments, troubleshooting problems and implementing practical ; Contribute within your development team and embrace continuous improvement across the wider ; Key Accountabilities / Duties: Apply knowledge of standards, policies, best practice and organisational structure so that you can work both independently and collaboratively within your team and with key stakeholders. Provide informal guidance and share knowledge with colleagues to enable them to contribute to the team's objectives. Ensure the quality of tasks, services and information provided by your team - through the quality of your own work and the support you provide to others - to ensure that your team delivers high-quality, maintainable software which adheres to internal standards and policies. Support the evaluation and resolution of technical challenges and blockers to minimise their impact on the team's delivery and/or supported products. Embrace and support improvements and innovation in technologies/practices within your team that would benefit the business efficiency in the software development process or improved customer experience. Communicate effectively with a variety of technical and non-technical audiences to: share knowledge and ideas; provide updates; influence; challenge; and take on feedback. What we are looking for: Desired skills/experience & competencies: Can demonstrate a strong passion for software development and technology Some understanding and familiarity of programming lanfuages such as .NET (C#) and SQL Basic familiarity with web frameworks and HTML/CSS Can demonstrate an understanding of Agile development and/or DevOps practices An understanding of software engineering principles and practices for design, build, test and deployment Collaborates and communicates well, builds great working relationships, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills Has a strong work ethic and is able to deal with sometimes conflicting priorities Curious and continuous learner - investigates, interprets and grasps new concept, self-motivated and can use own initiative to solve problem, pays attention to detail, finds root cause and takes a rigorous approach to problem solving Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Benefits: Paid time off and bonus rewards Health & wellbeing Save for your future Global opportunities Flexible work Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further appre
May 18, 2024
Full time
Employer description: One of Melbourne's first start-up technology companies, we were founded in the city's suburbs in 1978. Our initial ambition was to provide computer services to businesses that needed to automate processes. Eventually, we progressed to providing specialist computer bureau services to Australian share registrars, something we quickly excelled at. Harnessing our entrepreneurial spirit, we continued to develop best in class technology that minimises risk, reduces cost and simplifies processes for our clients and their customers. Overview: We are now looking for an eager candidate to join us as an ; Salary: £21,000 - £23,000 per annum. Role purpose: the Apprentice will: Work within a cross-functional technical development team to deliver new or enhanced capabilities across a portfolio of applications and supporting ; Collaborate with stakeholders to design, build, test and deploy well-implemented, high-quality solutions which satisfy expectations and deliver ; Support and maintain existing systems - contributing to impact assessments, troubleshooting problems and implementing practical ; Contribute within your development team and embrace continuous improvement across the wider ; Key Accountabilities / Duties: Apply knowledge of standards, policies, best practice and organisational structure so that you can work both independently and collaboratively within your team and with key stakeholders. Provide informal guidance and share knowledge with colleagues to enable them to contribute to the team's objectives. Ensure the quality of tasks, services and information provided by your team - through the quality of your own work and the support you provide to others - to ensure that your team delivers high-quality, maintainable software which adheres to internal standards and policies. Support the evaluation and resolution of technical challenges and blockers to minimise their impact on the team's delivery and/or supported products. Embrace and support improvements and innovation in technologies/practices within your team that would benefit the business efficiency in the software development process or improved customer experience. Communicate effectively with a variety of technical and non-technical audiences to: share knowledge and ideas; provide updates; influence; challenge; and take on feedback. What we are looking for: Desired skills/experience & competencies: Can demonstrate a strong passion for software development and technology Some understanding and familiarity of programming lanfuages such as .NET (C#) and SQL Basic familiarity with web frameworks and HTML/CSS Can demonstrate an understanding of Agile development and/or DevOps practices An understanding of software engineering principles and practices for design, build, test and deployment Collaborates and communicates well, builds great working relationships, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills Has a strong work ethic and is able to deal with sometimes conflicting priorities Curious and continuous learner - investigates, interprets and grasps new concept, self-motivated and can use own initiative to solve problem, pays attention to detail, finds root cause and takes a rigorous approach to problem solving Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Benefits: Paid time off and bonus rewards Health & wellbeing Save for your future Global opportunities Flexible work Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further appre
Jam Management Consultancy Limited T/A JAM RECRUITMENT
Bracknell, Berkshire
Junior Product Managers x 4, £45-47k, South East England, AI, Machine Learning, UC, NLP, IOT, Security, and more. Our clients are a growing TECH company with offices around the world. International Travel maybe part of the role. They are seeking Junior Product Managers to join their successful team, highly successful company, who are on a tremendous growth. 1-2 YEARS Industry experience. They are seeking to hire up to 5 talented Product Manager to support our exceptional Product team based in Bracknell, Berkshire. Product Managers are responsible for a range of products for the duration of their life cycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction. Key responsibilities include Product Owner for Product Sprints Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs. Prioritise workload for product development. Make design decisions that demonstrate delivery of design specifications. Ensure product changes are in line with the overall business strategy. Working with Other Departments Act as a product specialist and "go-to" person for assigned products. Provide product knowledge to Sales and Solution Consultants to assist with bids. Share delivery time frames with the Project Management team. Liaise with Engineering Services to ensure the priority of bugs is understood. Provide internal training or awareness of products as required. Evangelise the product internally and externally. Develop and deliver training to Sales and other departments as required. Updating and Engaging with Customers Contribute to monthly webinars to brief customers on product news. Contribute to the quarterly Product Roadmap. Contribute to the running of quarterly user forums to receive feedback and updates from users. Arrange and chair meetings with customers to share product vision as required. Gather customer feedback to determine ways that the product could be improved. About you Bachelor's Degree in a relevant subject, 2:1 or above. A levels A-C grades OR Eqvl, Good experience in a customer-facing role, typically of at least two years. Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes. Experience in the IT/Telecoms/Marketing communications industry is a plus. Excellent written and verbal communication skills. Good time management and prioritisation skills. Ability to interpret customer requests and provide high levels of customer satisfaction. Good problem solving skills.
May 18, 2024
Full time
Junior Product Managers x 4, £45-47k, South East England, AI, Machine Learning, UC, NLP, IOT, Security, and more. Our clients are a growing TECH company with offices around the world. International Travel maybe part of the role. They are seeking Junior Product Managers to join their successful team, highly successful company, who are on a tremendous growth. 1-2 YEARS Industry experience. They are seeking to hire up to 5 talented Product Manager to support our exceptional Product team based in Bracknell, Berkshire. Product Managers are responsible for a range of products for the duration of their life cycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction. Key responsibilities include Product Owner for Product Sprints Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs. Prioritise workload for product development. Make design decisions that demonstrate delivery of design specifications. Ensure product changes are in line with the overall business strategy. Working with Other Departments Act as a product specialist and "go-to" person for assigned products. Provide product knowledge to Sales and Solution Consultants to assist with bids. Share delivery time frames with the Project Management team. Liaise with Engineering Services to ensure the priority of bugs is understood. Provide internal training or awareness of products as required. Evangelise the product internally and externally. Develop and deliver training to Sales and other departments as required. Updating and Engaging with Customers Contribute to monthly webinars to brief customers on product news. Contribute to the quarterly Product Roadmap. Contribute to the running of quarterly user forums to receive feedback and updates from users. Arrange and chair meetings with customers to share product vision as required. Gather customer feedback to determine ways that the product could be improved. About you Bachelor's Degree in a relevant subject, 2:1 or above. A levels A-C grades OR Eqvl, Good experience in a customer-facing role, typically of at least two years. Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes. Experience in the IT/Telecoms/Marketing communications industry is a plus. Excellent written and verbal communication skills. Good time management and prioritisation skills. Ability to interpret customer requests and provide high levels of customer satisfaction. Good problem solving skills.
I'm currently hiring for a Senior IT Field Engineer on behalf of an IT Managed Services Provider based in Fareham. You will be covering sites across Hampshire, Hertfordshire and London with the potential for staying away overnight depending on your distance from said location. Ideally, you'll be based in Central Hampshire. The successful candidate will wear many hats and be involved in support, project delivery and staff training. Below are some of the technologies you'll be working with: - Microsoft 365 - Hyper-V & VMware - Aruba - Veeam - SCCM This is a fantastic opportunity to join a fast-growing business that has an extensive and expanding client base! If this sounds interesting, please apply with your up-to-date CV for immediate consideration.
May 18, 2024
Full time
I'm currently hiring for a Senior IT Field Engineer on behalf of an IT Managed Services Provider based in Fareham. You will be covering sites across Hampshire, Hertfordshire and London with the potential for staying away overnight depending on your distance from said location. Ideally, you'll be based in Central Hampshire. The successful candidate will wear many hats and be involved in support, project delivery and staff training. Below are some of the technologies you'll be working with: - Microsoft 365 - Hyper-V & VMware - Aruba - Veeam - SCCM This is a fantastic opportunity to join a fast-growing business that has an extensive and expanding client base! If this sounds interesting, please apply with your up-to-date CV for immediate consideration.
Head of Business Intelligence/ Team Lead - Wealth Management London The role of Head of Business Intelligence is to lead the development and implementation of reporting and analytics solutions within the IT department. Reporting to the CTO, the role involves setting the vision and strategy for business intelligence, managing a small team, and collaborating with stakeholders to prioritise and deliver solutions.Responsibilities include capability development, business intelligence solution delivery, performance and quality management, and maintaining technical expertise.The ideal candidate has extensive experience in Business Intelligence, data modeling, Azure platform, SQL databases, and DevOps practices.Desired skills include stakeholder relationship management, familiarity with big data technologies and Azure cloud architecture, relevant certifications, and project management experience. The role may involve additional duties as required.Skills: Azure Knowledge: Comprehensive understanding of the Azure platform, including knowledge about its architecture, services, and security measures. Detailed working knowledge of one or more market leading business intelligence platforms or tools (PowerBI, Tableau). Expert knowledge of business intelligence concepts, data visualisation and analytic methods. Data Engineering: A strong background in data engineering, with thorough understanding of concepts like ETL (Extract, Transform, Load), data cleaning, data structures, and data warehousing. Azure Data Services: Hands-on experience with Azure data services like Azure SQL Database, Azure Data Factory, Azure Data Lake, and Azure Synapse Analytics. SQL Database Experience: Proficiency in SQL databases with the ability to write complex queries and procedures. Experience with Azure SQL Database is particularly important.Desired: Stakeholder Relationship Management: Experience working with different stakeholders, understanding their needs and communicating effectively. Proven ability to maintain strong stakeholder relationships. Project Management: Experience with project management methodologies like Agile, Scrum, or Kanban, which can be useful in a team setting. Cloud Architecture: Understanding of broader cloud architecture principles and other cloud services, such as those provided by AWS or Google Cloud, can be a beneficial complementary skill.
May 18, 2024
Full time
Head of Business Intelligence/ Team Lead - Wealth Management London The role of Head of Business Intelligence is to lead the development and implementation of reporting and analytics solutions within the IT department. Reporting to the CTO, the role involves setting the vision and strategy for business intelligence, managing a small team, and collaborating with stakeholders to prioritise and deliver solutions.Responsibilities include capability development, business intelligence solution delivery, performance and quality management, and maintaining technical expertise.The ideal candidate has extensive experience in Business Intelligence, data modeling, Azure platform, SQL databases, and DevOps practices.Desired skills include stakeholder relationship management, familiarity with big data technologies and Azure cloud architecture, relevant certifications, and project management experience. The role may involve additional duties as required.Skills: Azure Knowledge: Comprehensive understanding of the Azure platform, including knowledge about its architecture, services, and security measures. Detailed working knowledge of one or more market leading business intelligence platforms or tools (PowerBI, Tableau). Expert knowledge of business intelligence concepts, data visualisation and analytic methods. Data Engineering: A strong background in data engineering, with thorough understanding of concepts like ETL (Extract, Transform, Load), data cleaning, data structures, and data warehousing. Azure Data Services: Hands-on experience with Azure data services like Azure SQL Database, Azure Data Factory, Azure Data Lake, and Azure Synapse Analytics. SQL Database Experience: Proficiency in SQL databases with the ability to write complex queries and procedures. Experience with Azure SQL Database is particularly important.Desired: Stakeholder Relationship Management: Experience working with different stakeholders, understanding their needs and communicating effectively. Proven ability to maintain strong stakeholder relationships. Project Management: Experience with project management methodologies like Agile, Scrum, or Kanban, which can be useful in a team setting. Cloud Architecture: Understanding of broader cloud architecture principles and other cloud services, such as those provided by AWS or Google Cloud, can be a beneficial complementary skill.
I am working with a digital function of a largescale company in Glasgow who are looking to recruit two experienced Software Engineering Manager's to the team . The company: The business is a national renewables organisation and they are growing their digital capabilities greatly. This is a brand new position, created in order to help to develop internal software and to continue to modernise their cloud and data services. Sitting within a team of roughly 50 Software Developers, you will report into the Head of Digital and will be involved in making a number of "nitty gritty" decisions. You will be working across a widespread number of projects and these will all involve modernising the software environment (Web and Apps). The company look for some presence in office (1 or 2 days a week), but there is flex on the days. They offer strong benefits on top of the salary including a 20% bonus, car allowance, strong pension and other additional perks including family healthcare. The role: There are actually two different Engineering Manager roles available and you will be managing a team of 6/7 Engineers, in a Tribe model. The role is mostly hands-off, with more peer review, some peer programming etc. This role is majorly people management focused with minimal time to code. The teams typically work across Agile Scrum and some projects two-weekly release cycles, with some others monthly. The teams work across an abundance of technology, and this role is for someone with general technical appreciation and process and delivery. All of the squads will be across Web and App, with one more on the React and JavaScript side, with the other more Java focused across Data, ETL and APIs. However, as mentioned, there is an abundance of technologies as below: Web across JavaScript and React Mobile iOS Mobile Android (Kotlin or Java) Services (Java, Spring Boot) APIs etc Key Skills and Responsibilities: A few years managing a team of Software Engineers (ideally 5-10 Engineers) - could be a current Manager or Team Lead Proficient in CI/CD pipelines Knowledge of APIs and Microservices Technology skills across the likes of; JavaScript, React, Java, Swift, Kotlin Agile (Scrum/Kanban) background Strong technical delivery and coding background (code reviews, peer programming, Architecture and Design) This is an opportunity to work with a thriving and employee-first organisation. You will get to work on some largescale and modern projects and with some huge organisations, whilst leading and working alongside some very bright minds. If you are interested, please apply or call Hamish at Cathcart Technology for a chat.
May 18, 2024
Full time
I am working with a digital function of a largescale company in Glasgow who are looking to recruit two experienced Software Engineering Manager's to the team . The company: The business is a national renewables organisation and they are growing their digital capabilities greatly. This is a brand new position, created in order to help to develop internal software and to continue to modernise their cloud and data services. Sitting within a team of roughly 50 Software Developers, you will report into the Head of Digital and will be involved in making a number of "nitty gritty" decisions. You will be working across a widespread number of projects and these will all involve modernising the software environment (Web and Apps). The company look for some presence in office (1 or 2 days a week), but there is flex on the days. They offer strong benefits on top of the salary including a 20% bonus, car allowance, strong pension and other additional perks including family healthcare. The role: There are actually two different Engineering Manager roles available and you will be managing a team of 6/7 Engineers, in a Tribe model. The role is mostly hands-off, with more peer review, some peer programming etc. This role is majorly people management focused with minimal time to code. The teams typically work across Agile Scrum and some projects two-weekly release cycles, with some others monthly. The teams work across an abundance of technology, and this role is for someone with general technical appreciation and process and delivery. All of the squads will be across Web and App, with one more on the React and JavaScript side, with the other more Java focused across Data, ETL and APIs. However, as mentioned, there is an abundance of technologies as below: Web across JavaScript and React Mobile iOS Mobile Android (Kotlin or Java) Services (Java, Spring Boot) APIs etc Key Skills and Responsibilities: A few years managing a team of Software Engineers (ideally 5-10 Engineers) - could be a current Manager or Team Lead Proficient in CI/CD pipelines Knowledge of APIs and Microservices Technology skills across the likes of; JavaScript, React, Java, Swift, Kotlin Agile (Scrum/Kanban) background Strong technical delivery and coding background (code reviews, peer programming, Architecture and Design) This is an opportunity to work with a thriving and employee-first organisation. You will get to work on some largescale and modern projects and with some huge organisations, whilst leading and working alongside some very bright minds. If you are interested, please apply or call Hamish at Cathcart Technology for a chat.
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role You will work closely with other developers, product managers, designers, business analysts and testers to constantly create, maintain and modify systems to meet the demands of the business and their stakeholders. You will not only design and write well-formed, readable code but you'll be well-versed in standard practices such as Test-Driven Development and Behaviour-Driven Development and understand how you can work efficiently within agile continuous integration and continuous development (CI/CD) pipelines for your software delivery process.? You will creatively solve complex problems during dynamic and meaningful projects. Discover, research and learn new technologies to stay up to date with the latest trends in the industry. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values:? Empathy and Diversity: Integrity, respect, and a commitment to inclusivity.? Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships.? Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require all candidates to have the flexibility and willingness to relocate post training for deployment to client site. Remote working cannot be guaranteed. You must have eligibility to work in the UK for the duration of your contract with Sparta Global (British or Irish Citizenship, EU Settled Status, or Permanent Visa Holder). We do not offer visa sponsorships or accept Graduate or PSW Visas due to time limitations. Why you should apply: Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide:? 20 days annual leave + bank holidays.? An extra day off for your birthday.? Pension.? Eye care.? Death in service cover. Cycle to work scheme.? Season ticket loan.? Employee assistance program. Yearly budget for personal development.? Access to alumni and community networks.? Opportunities to be brand ambassadors.? Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey by applying online and our team will review your application. If you pass our initial screening, you'll be invited to complete our online assessments and first stage interview. If successful, the final stage is a competency-based interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset.? The Talent Team will be there to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!?
May 18, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role You will work closely with other developers, product managers, designers, business analysts and testers to constantly create, maintain and modify systems to meet the demands of the business and their stakeholders. You will not only design and write well-formed, readable code but you'll be well-versed in standard practices such as Test-Driven Development and Behaviour-Driven Development and understand how you can work efficiently within agile continuous integration and continuous development (CI/CD) pipelines for your software delivery process.? You will creatively solve complex problems during dynamic and meaningful projects. Discover, research and learn new technologies to stay up to date with the latest trends in the industry. We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values:? Empathy and Diversity: Integrity, respect, and a commitment to inclusivity.? Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships.? Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require all candidates to have the flexibility and willingness to relocate post training for deployment to client site. Remote working cannot be guaranteed. You must have eligibility to work in the UK for the duration of your contract with Sparta Global (British or Irish Citizenship, EU Settled Status, or Permanent Visa Holder). We do not offer visa sponsorships or accept Graduate or PSW Visas due to time limitations. Why you should apply: Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide:? 20 days annual leave + bank holidays.? An extra day off for your birthday.? Pension.? Eye care.? Death in service cover. Cycle to work scheme.? Season ticket loan.? Employee assistance program. Yearly budget for personal development.? Access to alumni and community networks.? Opportunities to be brand ambassadors.? Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey by applying online and our team will review your application. If you pass our initial screening, you'll be invited to complete our online assessments and first stage interview. If successful, the final stage is a competency-based interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset.? The Talent Team will be there to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!?
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Working as a Software Developer you will work closely with other developers, product managers, designers, business analysts and testers to constantly create, maintain and modify systems to meet the demands of the business and their stakeholders. You will not only design and write well-formed, readable code but you'll be well-versed in standard practices such as Test-Driven Development and Behaviour-Driven Development and understand how you can work efficiently within agile continuous integration and continuous development (CI/CD) pipelines for your software delivery process.? We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values:? Empathy and Diversity: Integrity, respect, and a commitment to inclusivity.? Drive: A goal-oriented mindset with pride in exceeding targets.? Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change. As a national organisation with clients across the UK, we require all candidates to have the flexibility and willingness to relocate post training for deployment to client site. Remote working cannot be guaranteed. You must have eligibility to work in the UK for the duration of your contract with Sparta Global (British or Irish Citizenship, EU Settled Status, or Permanent Visa Holder). We do not offer visa sponsorships or accept Graduate or PSW Visas due to time limitations. Why you should apply: Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide:? 20 days annual leave + bank holidays.? An extra day off for your birthday. Pension.? Eye care. Death in service cover.? Cycle to work scheme. Season ticket loan.? Employee assistance program. Yearly budget for personal development.? Access to alumni and community networks.? Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta.? Our Recruitment Process:? Begin your journey by applying online and our team will review your application. If you pass our initial screening, you'll be invited to complete our online assessments and first stage interview. If successful, the final stage is a competency-based interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset.? The Talent Team will be there to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
May 18, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role Working as a Software Developer you will work closely with other developers, product managers, designers, business analysts and testers to constantly create, maintain and modify systems to meet the demands of the business and their stakeholders. You will not only design and write well-formed, readable code but you'll be well-versed in standard practices such as Test-Driven Development and Behaviour-Driven Development and understand how you can work efficiently within agile continuous integration and continuous development (CI/CD) pipelines for your software delivery process.? We're not expecting you to have the proficiencies right away - that's where our award-winning Academy comes in. We are the experts in building skills and confidence in a fun and supportive environment that will not only challenge you but also develop your specialist capabilities ready to work on our clients' projects. What we're looking for. To be successful for this role you will demonstrate a level of ability in C#, Java or similar. You will be passionate about technology and eager to learn programme development to an advanced level. We're seeking candidates who can exemplify our values:? Empathy and Diversity: Integrity, respect, and a commitment to inclusivity.? Drive: A goal-oriented mindset with pride in exceeding targets.? Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change. As a national organisation with clients across the UK, we require all candidates to have the flexibility and willingness to relocate post training for deployment to client site. Remote working cannot be guaranteed. You must have eligibility to work in the UK for the duration of your contract with Sparta Global (British or Irish Citizenship, EU Settled Status, or Permanent Visa Holder). We do not offer visa sponsorships or accept Graduate or PSW Visas due to time limitations. Why you should apply: Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide:? 20 days annual leave + bank holidays.? An extra day off for your birthday. Pension.? Eye care. Death in service cover.? Cycle to work scheme. Season ticket loan.? Employee assistance program. Yearly budget for personal development.? Access to alumni and community networks.? Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta.? Our Recruitment Process:? Begin your journey by applying online and our team will review your application. If you pass our initial screening, you'll be invited to complete our online assessments and first stage interview. If successful, the final stage is a competency-based interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset.? The Talent Team will be there to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
Company Description Walter Everett is a recruitment agency and we are currently helping a global consultancy to recruit a Security Cleared Java Developer Role Description Walter Everett Ltd is seeking an experienced SC Cleared Java Developer for a full-time hybrid role. This role is primarily based in London, however, it includes the flexibility to work some days remotely. As an SC Cleared Java Developer, you will be responsible for the design and implementation of scalable software solutions while working with cross-functional teams. This is an urgent position so the client requires you to have had Security Clearance within the last 5 years. You will be part of an agile team contributing to the build of digital products, developing new and enhancing existing software components. Your primary role is to develop clean code, adhering to SOLID principles that are well-tested, performant, and maintainable. You will be developing within an agreed development lifecycle, frameworks, and quality criteria and collaborating readily with other agile delivery team members to enable the right outcome for the customer. This includes working with Quality Assurance to support test automation, DevOps engineers to support security, configuration, and smooth code deployment, also pairing with other team members / new colleagues to assist with knowledge transfer, onboarding, and pair coding/code reviews. In this role, you will be primarily responsible for: Delivery of high-quality development work results (structure, content, form) Integrating the application front-end services (with a basic understanding of web front-end technologies) Managing the exchange of data between different backend services (owned by separate development teams) and front-end application and third party API integration Development of all server-side logic, working with BA and Quality Assurance to ensure business logic is implemented as required and fully testable Introducing and owning technical user stories for integration and service optimisation Documenting solutions through flowcharts, diagrams, code comments, clear code, and via Confluence/knowledge base articles Ensuring compliance with quality guidelines (Unit Tests, Code Quality, Test Driven Development) Addressing non-functional requirements and operational/support-relevant topics during conception and implementation (e.g. logging, capacity/performance management, monitoring, and distributed tracing/debugging) End-to-end thinking during development - supporting and improving releases from test to integration and production environments Proactive skill and artefact building concerning assessing and adopting new technologies Presentation and demonstration of concepts and services via show-and-tell demos, tech talks, and taking part in direct user feedback and evaluation sessions Providing and collaborating to produce development work estimates Following agile software development lifecycles, but maintaining foresight to reduce tech debt where possible and not at the cost of good documentation, test automation, and non-functional considerations Working under pressure and at pace when required to meet urgent client needs. What experience you will bring: In order to be successful in this role, you will have proven experience in and a solid understanding of most of the following: Delivering integration micro-service patterns using Java Spring Boot Applying SOLID principles and creating clean code Experience working with streaming data (e.g. Apache Kafka) and AWS native messaging/streaming features API specification/design and documentation Working with SQL and NoSQL data sources such as Postgres and Mongo Experience with DevOps tooling and application hosting services such as: Jenkins, Drone, AWS CodeCommit / Pipeline / Deploy Atlassian stack, Azure DevOps / Docker / Kubernetes / Function as a Service deployments Broader AWS knowledge (e.g. S3, KMS, EKS) Great attention to detail, organisational skills, and a keen analytical mind Experience with front-end JavaScript frameworks, such as React Proven delivery success in large-scale development projects (including, for example, enterprise integration patterns, high assurance / secure services, high throughput/availability non-functional demands) Demonstrable collaborative team working and taking ownership of delivery commitments and addressing challenges This is a Hybrid role. the client is currently doing 1 day in the office, however, this isn't guaranteed and could become 2 days Qualifications Bachelor's degree or higher in Computer Science or a related field SC clearance or valid UK security clearance At least 5 years of experience in developing complex Java/J2EE applications Experience working with JSP/JQuery, Spring Framework, Hibernate, and Maven Experience with database development (relational database design, SQL, Oracle, and JDBC) Experience in developing software solutions using AWS or Azure cloud platforms Experience in developing web services (REST, SOAP) and microservices architectures Experience with Agile development methodologies Excellent problem-solving, analytical, and communication skills
May 18, 2024
Full time
Company Description Walter Everett is a recruitment agency and we are currently helping a global consultancy to recruit a Security Cleared Java Developer Role Description Walter Everett Ltd is seeking an experienced SC Cleared Java Developer for a full-time hybrid role. This role is primarily based in London, however, it includes the flexibility to work some days remotely. As an SC Cleared Java Developer, you will be responsible for the design and implementation of scalable software solutions while working with cross-functional teams. This is an urgent position so the client requires you to have had Security Clearance within the last 5 years. You will be part of an agile team contributing to the build of digital products, developing new and enhancing existing software components. Your primary role is to develop clean code, adhering to SOLID principles that are well-tested, performant, and maintainable. You will be developing within an agreed development lifecycle, frameworks, and quality criteria and collaborating readily with other agile delivery team members to enable the right outcome for the customer. This includes working with Quality Assurance to support test automation, DevOps engineers to support security, configuration, and smooth code deployment, also pairing with other team members / new colleagues to assist with knowledge transfer, onboarding, and pair coding/code reviews. In this role, you will be primarily responsible for: Delivery of high-quality development work results (structure, content, form) Integrating the application front-end services (with a basic understanding of web front-end technologies) Managing the exchange of data between different backend services (owned by separate development teams) and front-end application and third party API integration Development of all server-side logic, working with BA and Quality Assurance to ensure business logic is implemented as required and fully testable Introducing and owning technical user stories for integration and service optimisation Documenting solutions through flowcharts, diagrams, code comments, clear code, and via Confluence/knowledge base articles Ensuring compliance with quality guidelines (Unit Tests, Code Quality, Test Driven Development) Addressing non-functional requirements and operational/support-relevant topics during conception and implementation (e.g. logging, capacity/performance management, monitoring, and distributed tracing/debugging) End-to-end thinking during development - supporting and improving releases from test to integration and production environments Proactive skill and artefact building concerning assessing and adopting new technologies Presentation and demonstration of concepts and services via show-and-tell demos, tech talks, and taking part in direct user feedback and evaluation sessions Providing and collaborating to produce development work estimates Following agile software development lifecycles, but maintaining foresight to reduce tech debt where possible and not at the cost of good documentation, test automation, and non-functional considerations Working under pressure and at pace when required to meet urgent client needs. What experience you will bring: In order to be successful in this role, you will have proven experience in and a solid understanding of most of the following: Delivering integration micro-service patterns using Java Spring Boot Applying SOLID principles and creating clean code Experience working with streaming data (e.g. Apache Kafka) and AWS native messaging/streaming features API specification/design and documentation Working with SQL and NoSQL data sources such as Postgres and Mongo Experience with DevOps tooling and application hosting services such as: Jenkins, Drone, AWS CodeCommit / Pipeline / Deploy Atlassian stack, Azure DevOps / Docker / Kubernetes / Function as a Service deployments Broader AWS knowledge (e.g. S3, KMS, EKS) Great attention to detail, organisational skills, and a keen analytical mind Experience with front-end JavaScript frameworks, such as React Proven delivery success in large-scale development projects (including, for example, enterprise integration patterns, high assurance / secure services, high throughput/availability non-functional demands) Demonstrable collaborative team working and taking ownership of delivery commitments and addressing challenges This is a Hybrid role. the client is currently doing 1 day in the office, however, this isn't guaranteed and could become 2 days Qualifications Bachelor's degree or higher in Computer Science or a related field SC clearance or valid UK security clearance At least 5 years of experience in developing complex Java/J2EE applications Experience working with JSP/JQuery, Spring Framework, Hibernate, and Maven Experience with database development (relational database design, SQL, Oracle, and JDBC) Experience in developing software solutions using AWS or Azure cloud platforms Experience in developing web services (REST, SOAP) and microservices architectures Experience with Agile development methodologies Excellent problem-solving, analytical, and communication skills
IT Support Team Lead / Technical Engineer Team Leader. Pay up to £50,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience IT Support Team Lead to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Identify opportunities for process optimisation and efficiency gains within the Service Desk. Work with head of Support Services to build and implement process across the business to drive improvements and continual service improvement initiatives. Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded. Review and maintain of going Staff KPI's and goals Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build A1's Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team. Key Skills and Experience: Experience in a similar Team Leader role, managing Helpdesk/Service Desk engineers. Previous experience as a hands-on technical engineer / 2 nd line Engineer Microsoft certifications (nice to have) Experience with ITILv3/v4 Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 18, 2024
Full time
IT Support Team Lead / Technical Engineer Team Leader. Pay up to £50,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience IT Support Team Lead to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and external partners. Role and Responsibilities: Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Identify opportunities for process optimisation and efficiency gains within the Service Desk. Work with head of Support Services to build and implement process across the business to drive improvements and continual service improvement initiatives. Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded. Review and maintain of going Staff KPI's and goals Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build A1's Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Act as an internal escalation for your support engineers, taking ownership of key issues and handling VIP communications and issues from our Relationship management team. Key Skills and Experience: Experience in a similar Team Leader role, managing Helpdesk/Service Desk engineers. Previous experience as a hands-on technical engineer / 2 nd line Engineer Microsoft certifications (nice to have) Experience with ITILv3/v4 Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Elevation Recruitment Group's Technical Engineering division is currently working with a global leading chemical manufacturer in the appointment of a Head of Technical / Technical Director. This is a great time to join the business as Head of Technical / Technical Director and play a key role in the divisional leadership team. Our client offers a competitive salary and excellent benefits package in return for someone who is in tune with their visions and values. The Head of Technical / Technical Director's Duties & Responsibilities will include: You will lead a product portfolio, being the technical expert for underlying technologies Support the Group strategy and share knowledge and learnings for the technology roadmap, allocating technical resources to achieve outlined objectives Ensuring regulatory standards and compliance is adhered to with the appropriate WMS in place for ISO9001 and many more Working as part of the leadership team you will identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar capacity if not the same level operation before with demonstrable skills in the following areas: You will be Degree educated with a Bachelors in Science
May 18, 2024
Full time
Elevation Recruitment Group's Technical Engineering division is currently working with a global leading chemical manufacturer in the appointment of a Head of Technical / Technical Director. This is a great time to join the business as Head of Technical / Technical Director and play a key role in the divisional leadership team. Our client offers a competitive salary and excellent benefits package in return for someone who is in tune with their visions and values. The Head of Technical / Technical Director's Duties & Responsibilities will include: You will lead a product portfolio, being the technical expert for underlying technologies Support the Group strategy and share knowledge and learnings for the technology roadmap, allocating technical resources to achieve outlined objectives Ensuring regulatory standards and compliance is adhered to with the appropriate WMS in place for ISO9001 and many more Working as part of the leadership team you will identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar capacity if not the same level operation before with demonstrable skills in the following areas: You will be Degree educated with a Bachelors in Science
Associate Director - Commercial West Midlands Our Client Our client is a multidisciplinary consultancy offering services such as Asset Management, Commercial and Engineering within water, energy, and environmental sectors in the UK.Our client has been operating since 2008 and has helped organisations reduce the total cost, carbon, and energy impact of asset ownership throughout the asset lifecycle. Combining state of the art technology, engineering and management consultancy disciplines, they deliver efficient, innovative, and sustainable solutions for their clients. The Role As Associate Director you will be responsible for the delivery of high quality, innovative engineering solutions for clients across the UK. Including: Provide subject matter expertise to both clients and colleague in one discipline (Commercial; Project Management; Technical; Asset Management). Identify work opportunities and foster great client relationships, maximising additional opportunities. Manage regional frameworks and major projects, building strong client relationships and ensuring successful project delivery. Inspire and act as a role model to all staff, fostering a collaborative and inclusive environment, where the team, learn, develop, and drive increased business results. Champion digital engineering initiatives and cutting-edge advances in the water sector. Provide technical leadership and mentor team members to ensure work is to an exemplary standard. To be successful in this role you will need to have previous experience in a similar role with experience in infrastructure projects and be a hands-on customer focussed innovative solutions provider. You should be a dynamic individual with a level of high energy. To Apply This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact Charlotte Vass in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website. About Us Newman Stewart is a privately owned, leading provider of Executive Search, Talent Advisory & Psychometric Assessment Services.With offices in Leeds and London we identify excellent people for our excellent clients, nationally and internationally and we are proud of the results that we deliver.
May 18, 2024
Full time
Associate Director - Commercial West Midlands Our Client Our client is a multidisciplinary consultancy offering services such as Asset Management, Commercial and Engineering within water, energy, and environmental sectors in the UK.Our client has been operating since 2008 and has helped organisations reduce the total cost, carbon, and energy impact of asset ownership throughout the asset lifecycle. Combining state of the art technology, engineering and management consultancy disciplines, they deliver efficient, innovative, and sustainable solutions for their clients. The Role As Associate Director you will be responsible for the delivery of high quality, innovative engineering solutions for clients across the UK. Including: Provide subject matter expertise to both clients and colleague in one discipline (Commercial; Project Management; Technical; Asset Management). Identify work opportunities and foster great client relationships, maximising additional opportunities. Manage regional frameworks and major projects, building strong client relationships and ensuring successful project delivery. Inspire and act as a role model to all staff, fostering a collaborative and inclusive environment, where the team, learn, develop, and drive increased business results. Champion digital engineering initiatives and cutting-edge advances in the water sector. Provide technical leadership and mentor team members to ensure work is to an exemplary standard. To be successful in this role you will need to have previous experience in a similar role with experience in infrastructure projects and be a hands-on customer focussed innovative solutions provider. You should be a dynamic individual with a level of high energy. To Apply This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact Charlotte Vass in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website. About Us Newman Stewart is a privately owned, leading provider of Executive Search, Talent Advisory & Psychometric Assessment Services.With offices in Leeds and London we identify excellent people for our excellent clients, nationally and internationally and we are proud of the results that we deliver.
Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio. What you'll do: Service Optimisation Monitor and coordinate IT service desk functions to ensure seamless service delivery. Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary. Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis. Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery. Client Management Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders. Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews. Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates). Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools' utilization. Craft high-quality client-facing reports and deliver them to key stakeholders. Efficiency Enhancement Collaborate with Team Leaders to conduct weekly ticket quality checks. Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders. Analyse third-party and internal processes, devising strategies for service delivery optimization. Identify and minimize the frequency of recurrent tickets What you'll need: An absolute passion for ensuring the provision of exemplary customer service / service delivery 3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background Strong knowledge of ITIL To be highly organised with excellent written and oral communications Ability to present to external clients The business operates a flexible working policy, with a minimum of 2 days in the office required per week. The role is paying up to £50k.
May 18, 2024
Full time
Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio. What you'll do: Service Optimisation Monitor and coordinate IT service desk functions to ensure seamless service delivery. Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary. Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis. Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery. Client Management Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders. Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews. Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates). Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools' utilization. Craft high-quality client-facing reports and deliver them to key stakeholders. Efficiency Enhancement Collaborate with Team Leaders to conduct weekly ticket quality checks. Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders. Analyse third-party and internal processes, devising strategies for service delivery optimization. Identify and minimize the frequency of recurrent tickets What you'll need: An absolute passion for ensuring the provision of exemplary customer service / service delivery 3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background Strong knowledge of ITIL To be highly organised with excellent written and oral communications Ability to present to external clients The business operates a flexible working policy, with a minimum of 2 days in the office required per week. The role is paying up to £50k.