Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
We have partnered up with a fab global agency who are leaders in creating immersive digital experiences. They are looking for a Senior Producer to join their creative studio. MUST HAVES: Senior Producer with agency/or brand experience working across immersive experience design 3D and VFXBe knowledgeable about video resolutions / codecs / rendering / 3D animation / display solutions such as projection / LED & VR and Interactive WorkflowsThis role sits within the creative studio and reports to the Executive Producer. Senior Producer will be responsible for the planning and delivery of world class creative experiences, overseeing creative and technology specialists and working closely alongside the technical production team to deliver projects from end to end. SKILLS REQUIRED Excellent delivery, budgeting, scheduling and workload management. Co-ordination of multidisciplinary teams, consisting of Creative Directors, 2D/ 3D Animators, Tech Leads, Spatial Designers, Developers, Production Managers etc. Day-to-day client contact. Drive all deliverables to be of the highest quality. Plan for and hold weekly internal status meetings with Account Managers, Production Managers, Tech Team and Marketing. YOU WILL HAVE Have a proven track record as a Producer or Senior Producer Knowledgeable about video resolutions, codecs, rendering and 3D animation and interactive workflows Knowledgeable about display solutions such as projection, LED & VR Commercially driven and margin focussed A strong communicator and excellent presenter Highly organised and efficient A great multi-tasker Calm under pressure and a problem solver Comfortable creating and managing budgets of £1OOk+ Please send CV stating your salary expectations. Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
May 18, 2024
Full time
We have partnered up with a fab global agency who are leaders in creating immersive digital experiences. They are looking for a Senior Producer to join their creative studio. MUST HAVES: Senior Producer with agency/or brand experience working across immersive experience design 3D and VFXBe knowledgeable about video resolutions / codecs / rendering / 3D animation / display solutions such as projection / LED & VR and Interactive WorkflowsThis role sits within the creative studio and reports to the Executive Producer. Senior Producer will be responsible for the planning and delivery of world class creative experiences, overseeing creative and technology specialists and working closely alongside the technical production team to deliver projects from end to end. SKILLS REQUIRED Excellent delivery, budgeting, scheduling and workload management. Co-ordination of multidisciplinary teams, consisting of Creative Directors, 2D/ 3D Animators, Tech Leads, Spatial Designers, Developers, Production Managers etc. Day-to-day client contact. Drive all deliverables to be of the highest quality. Plan for and hold weekly internal status meetings with Account Managers, Production Managers, Tech Team and Marketing. YOU WILL HAVE Have a proven track record as a Producer or Senior Producer Knowledgeable about video resolutions, codecs, rendering and 3D animation and interactive workflows Knowledgeable about display solutions such as projection, LED & VR Commercially driven and margin focussed A strong communicator and excellent presenter Highly organised and efficient A great multi-tasker Calm under pressure and a problem solver Comfortable creating and managing budgets of £1OOk+ Please send CV stating your salary expectations. Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
In the journey of life, your career should make a difference. At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. Inizio Evoke is a global health marketing, communications, and transformation platform unlocking growth through data-driven insight and human centricity. As part of a global digital team you will play a key role in developing innovation-driven solutions.Bringingtogether data, omnichannel, content delivery, marketing technology, social media and automation expertise,to generate groundbreaking commercial impact for the best health organizations in the world." JOB SUMMARY Location: UK. hybrid or remote The Director, Digital will be a passionate digital strategist with hands-on planning, management, and implementation of digital programs. Typically, the Director, Digital: Serves as senior lead representing the digital team for digital clients and / or major projects depending on overall scope of the client engagement Has over 7 years relevant experience, including health comms experience. Manages assigned projects independently with 1-2 direct reports Derive insight from data, independently develop strategic omnichannel solutions, and facilitate client workshops. Actively participates in new business efforts, whether growing current business or helping to secure new clients Reports into the Vice President, Senior Vice President or Executive Vice President Some international travel and flexibility when working across time zones required. KEY RESPONSIBILITIES Client Partnership Develops and cultivates relationships with clients and external audiences Thoughtfully counsels clients based on digital landscape and business goals, showcasing ability to marry digital tactics up to client's broader strategy; takes immediate action on client feedback Develops digital strategies based on client objectives, defining measurable KPIs and proactively assessing results on an ongoing basis to evolve benchmarks, inform channel/content strategy and ensure success Proactively directs planning and execution of digital projects ensuring timeliness, efficiency and high-quality delivery of results Possesses skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to handle/address issues Deep experience in developing digital SOPs/playbooks and establishing channel management guidelines (e.g., website management, SEO, email, social platform) Ability to coach and train client and internal teams in digital best practices (e.g., 101 sessions) in collaboration with EVP Plays active role in developing and tracking budgets related to client digital activities, with ability to mentor mid-to-junior level staff on financials as appropriate Supports Global Head of Digital and Head of Social Media in monthly/quarterly forecasting and developing digital staff plans for core clients Manages multiple priorities at once and with ease Serves as quality control and final review of digital content/assets prior to client delivery Business Development & Operations Researches, develops and presents new business proposals, gaining more confidence and experience leading new business efforts Participates in organic/new business pitches with confidence Identifies and realizes opportunities for organic account growth by offering new digital tactics, ideas and upsells current offering on the account where they are embedded Understands key issues to be considered when making decisions and has the ability to formulate strong recommendations based on experience and data Utilizes data to drive agency recommendations and idea generation including ability to lead social listening, channel/content audit, user journey/persona development and other research projects to uncover clear and actionable insights Demonstrates in-depth knowledge of digital strategies and platform nuances across social, mobile and web platforms in addition to content and storytelling trends Demonstrates an understanding of Evoke Kyne's mission and values and a commitment to the growth and success of the company Collaborates with EVP to continue to enhance digital capabilities, suggesting new offerings or ways to elevate current practices and approaches Leadership & Teamwork Works collaboratively with account teams and other specialty teams, with ability to seamlessly flex between teams/management styles Demonstrates initiative, resourcefulness and works through issues independently in as much as possible and effectively collaborates when appropriate Serves as a resource to account teams to educate and provide strategic counsel on digital and influencer programs Proactively seeks out professional development opportunities, skillset growth Assists in onboarding new specialty team members and account team members, coaching on best practices for working with digital team Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (copywriting, research, project management, community management, etc.) Acts as a role model for junior team members Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement Supervises junior staff by mentoring, motivating, coaching and providing clear and consistent feedback Be a change agent internally and with partners and clients - leading the way in best practice digital communications, problem-solving, coaching and building buy-in and consensus for innovative approaches Able to gather information to make appropriate decisions for clients and internal teams Role models company values and inspires an inclusive culture Effective Communication Plays a major part in drafting and providing oversight in development of digital strategies inclusive of those for corporate and unbranded/patient channels Robust knowledge of digital best practices across channels and keen eye for reviewing digital content for consistency, voice, channel nuances, brand/program style and developing analytics reports to report on results Collaborates with account teams to set appropriate timelines and follows established processes of leveraging strategic briefs and ensuring digital team inclusion as appropriate Leads key aspects of client interactions and liaison with external agency and third-party partners to further develop communications skills Continues to proactively seek opportunities to further hone communications skills, including presentation skills Manages and monitors workflow on accounts, anticipating and flagging staffing issues and offering solutions to EVP Qualifications Bachelor's degree, preferably in communications, marketing or digital Significant communications or related marketing / communications / digital / social experience; global health issues or health product communications experience preferred Ability to develop and maintain effective relationships/partnerships (internally and externally) Track record of building successful digital and social campaigns. Experience with social media strategy, content creation and campaign management - organic and paid initiatives. Experience developing and managing multichannel content calendars and with CMS such as WordPress. Proficiency with online/social research and analytics platforms such as Netbase, Sprinklr, Buffer, Buzzsumo, Meltwater, Klipfolio, Hubspot, Google Analytics, Mixpanel, etc. Confident with digital data (web, search, social, mobile; quantitative and qualitative), able to guide analytics projects and derive meaningful insights that can inform the strategic approach and yield hyper-targeted, high- impact communications strategies Team player, ability to work cooperatively across teams Prior supervisory experience and ability to develop junior team members Fluent English and excellent communications skills (written and oral), additional languages a plus Excellent organizational, communications and interpersonal skills Handles conflict diplomatically Delivers and accepts feedback well Has earned respect (internally and externally) and has leadership presence Confident and compelling style in communicating with clients, teams and external stakeholders Solid client relationship building and presentation skills Positive, professional, and flexible attitude that lends itself to quality client service Experienced in successfully managing resources and budgets Demonstrates keen critical thinking skills and proactivity Flexible and dynamic (e.g., willing to change and evolve thinking) Resourceful and proactively seeks solutions to challenges Knowledge of relevant guidelines and legislation as they pertain to digital marketing (e.g., GDPR) or to health communications (e.g., FDA or ABPI guidelines) Recognized project management aptitude Benefits include: Generous annual leave Contributory company pension scheme Life insurance cover and income protection Private medical insurance Discretionary bonus scheme Season ticket loan . click apply for full job details
May 18, 2024
Full time
In the journey of life, your career should make a difference. At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human. Inizio Evoke is a global health marketing, communications, and transformation platform unlocking growth through data-driven insight and human centricity. As part of a global digital team you will play a key role in developing innovation-driven solutions.Bringingtogether data, omnichannel, content delivery, marketing technology, social media and automation expertise,to generate groundbreaking commercial impact for the best health organizations in the world." JOB SUMMARY Location: UK. hybrid or remote The Director, Digital will be a passionate digital strategist with hands-on planning, management, and implementation of digital programs. Typically, the Director, Digital: Serves as senior lead representing the digital team for digital clients and / or major projects depending on overall scope of the client engagement Has over 7 years relevant experience, including health comms experience. Manages assigned projects independently with 1-2 direct reports Derive insight from data, independently develop strategic omnichannel solutions, and facilitate client workshops. Actively participates in new business efforts, whether growing current business or helping to secure new clients Reports into the Vice President, Senior Vice President or Executive Vice President Some international travel and flexibility when working across time zones required. KEY RESPONSIBILITIES Client Partnership Develops and cultivates relationships with clients and external audiences Thoughtfully counsels clients based on digital landscape and business goals, showcasing ability to marry digital tactics up to client's broader strategy; takes immediate action on client feedback Develops digital strategies based on client objectives, defining measurable KPIs and proactively assessing results on an ongoing basis to evolve benchmarks, inform channel/content strategy and ensure success Proactively directs planning and execution of digital projects ensuring timeliness, efficiency and high-quality delivery of results Possesses skills necessary to handle issues management, mobilizing teams to respond to issues and provide strategically sound recommendations to clients on how to handle/address issues Deep experience in developing digital SOPs/playbooks and establishing channel management guidelines (e.g., website management, SEO, email, social platform) Ability to coach and train client and internal teams in digital best practices (e.g., 101 sessions) in collaboration with EVP Plays active role in developing and tracking budgets related to client digital activities, with ability to mentor mid-to-junior level staff on financials as appropriate Supports Global Head of Digital and Head of Social Media in monthly/quarterly forecasting and developing digital staff plans for core clients Manages multiple priorities at once and with ease Serves as quality control and final review of digital content/assets prior to client delivery Business Development & Operations Researches, develops and presents new business proposals, gaining more confidence and experience leading new business efforts Participates in organic/new business pitches with confidence Identifies and realizes opportunities for organic account growth by offering new digital tactics, ideas and upsells current offering on the account where they are embedded Understands key issues to be considered when making decisions and has the ability to formulate strong recommendations based on experience and data Utilizes data to drive agency recommendations and idea generation including ability to lead social listening, channel/content audit, user journey/persona development and other research projects to uncover clear and actionable insights Demonstrates in-depth knowledge of digital strategies and platform nuances across social, mobile and web platforms in addition to content and storytelling trends Demonstrates an understanding of Evoke Kyne's mission and values and a commitment to the growth and success of the company Collaborates with EVP to continue to enhance digital capabilities, suggesting new offerings or ways to elevate current practices and approaches Leadership & Teamwork Works collaboratively with account teams and other specialty teams, with ability to seamlessly flex between teams/management styles Demonstrates initiative, resourcefulness and works through issues independently in as much as possible and effectively collaborates when appropriate Serves as a resource to account teams to educate and provide strategic counsel on digital and influencer programs Proactively seeks out professional development opportunities, skillset growth Assists in onboarding new specialty team members and account team members, coaching on best practices for working with digital team Provides direct and constructive feedback to junior team members, supporting them in developing fundamental skill sets (copywriting, research, project management, community management, etc.) Acts as a role model for junior team members Conducts annual reviews for direct reports (as appropriate) and regular check-ins, overseeing professional development and opportunities for growth and advancement Supervises junior staff by mentoring, motivating, coaching and providing clear and consistent feedback Be a change agent internally and with partners and clients - leading the way in best practice digital communications, problem-solving, coaching and building buy-in and consensus for innovative approaches Able to gather information to make appropriate decisions for clients and internal teams Role models company values and inspires an inclusive culture Effective Communication Plays a major part in drafting and providing oversight in development of digital strategies inclusive of those for corporate and unbranded/patient channels Robust knowledge of digital best practices across channels and keen eye for reviewing digital content for consistency, voice, channel nuances, brand/program style and developing analytics reports to report on results Collaborates with account teams to set appropriate timelines and follows established processes of leveraging strategic briefs and ensuring digital team inclusion as appropriate Leads key aspects of client interactions and liaison with external agency and third-party partners to further develop communications skills Continues to proactively seek opportunities to further hone communications skills, including presentation skills Manages and monitors workflow on accounts, anticipating and flagging staffing issues and offering solutions to EVP Qualifications Bachelor's degree, preferably in communications, marketing or digital Significant communications or related marketing / communications / digital / social experience; global health issues or health product communications experience preferred Ability to develop and maintain effective relationships/partnerships (internally and externally) Track record of building successful digital and social campaigns. Experience with social media strategy, content creation and campaign management - organic and paid initiatives. Experience developing and managing multichannel content calendars and with CMS such as WordPress. Proficiency with online/social research and analytics platforms such as Netbase, Sprinklr, Buffer, Buzzsumo, Meltwater, Klipfolio, Hubspot, Google Analytics, Mixpanel, etc. Confident with digital data (web, search, social, mobile; quantitative and qualitative), able to guide analytics projects and derive meaningful insights that can inform the strategic approach and yield hyper-targeted, high- impact communications strategies Team player, ability to work cooperatively across teams Prior supervisory experience and ability to develop junior team members Fluent English and excellent communications skills (written and oral), additional languages a plus Excellent organizational, communications and interpersonal skills Handles conflict diplomatically Delivers and accepts feedback well Has earned respect (internally and externally) and has leadership presence Confident and compelling style in communicating with clients, teams and external stakeholders Solid client relationship building and presentation skills Positive, professional, and flexible attitude that lends itself to quality client service Experienced in successfully managing resources and budgets Demonstrates keen critical thinking skills and proactivity Flexible and dynamic (e.g., willing to change and evolve thinking) Resourceful and proactively seeks solutions to challenges Knowledge of relevant guidelines and legislation as they pertain to digital marketing (e.g., GDPR) or to health communications (e.g., FDA or ABPI guidelines) Recognized project management aptitude Benefits include: Generous annual leave Contributory company pension scheme Life insurance cover and income protection Private medical insurance Discretionary bonus scheme Season ticket loan . click apply for full job details
Internal Job Title: Digital Solutions Director Business: Lucy Electric (EMS) Location:Thame, Hybrid Job Reference No: 3335 Job Purpose Lucy Electric is a traditional switchgear business which is adapting to markets for renewables, electric vehicle infrastructure and the market potential for digitalisation. In order to help us achieve this, we are looking to recruit a highly motivated and experienced Digital Solutions Director with an entrepreneurial mindset, substantial experience in technology development and commercial capability, this will be a key role on the Lucy Electric Executive Team. The business is global, with key locations in the UK and India. A strong R&D and Product team, alongside some shrewd acquisitions in data analytics and AI capabilities mean that there is a strong platform to drive innovation and have an impact in this space. The Lucy Electric Executive team recognises that networks are likely to become more flexible through digitalisation - enabling data sharing across the energy value chain and increased monitoring. Our products can be utilised to enhance power availability as well as remotely control and monitor, our hardware is automation ready. The business is at a key stage as we consider how to bring these products and solutions together to form a digital strategy. This is an excellent opportunity which offers significant autonomy to set the roadmap and strategy in Digital Solutions for Lucy Electric. The company is committed to designing and delivering smart customer solutions to enable and enhance intelligent electric networks. The Digital Solutions Director will be expected to capitalise on this commitment. They will be responsible for understanding the current market expectations, researching future trends and translating this into a commercially viable strategy which will unite Product, Sales and Marketing, Engineering and Innovation teams for a coherent vision. Job Context Lucy Electric is a part of Lucy Group the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today the Group trades in over 70 countries, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa. Lucy Electric is a leader in secondary power distribution solutions with over 200 years' industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, it enables the safe and reliable distribution of energy to homes and businesses worldwide. Our best-in-class products are at the cutting edge of medium voltage design and innovation, providing switching, protection and automation solutions with reliability, safety and value built-in as standard. We also offer bespoke engineering, comprehensive warrantees and dedicated after-sales support, meaning that customers are supported throughout the product lifecycle. There is substantial growth forecast for smart infrastructure related to the decentralisation, decarbonisation and digitalisation of energy networks across the world. Lucy Electric (along with Lucy Group as a whole) is very well placed to seize this opportunity and deliver world leading smart solutions in defined sectors for customers and stakeholders across all of its markets. We have a vision to significantly grow this business area going forward, this role will be responsible for formulating and ultimately delivering this strategy. Innovation, a strong product roadmap and a cohesive vision across multiple business units will be at the forefront of Lucy Electric's "go-to market" strategy. Job Dimensions With the Leadership team in the UK •Report directly to the company CEO •Lead Lucy Electric's Digital Solution strategy as part of the Lucy Electric Executive Team. •Work with the Marketing, Innovation, Product and Commercial teams in Lucy Electric to define the commercial positioning and solutions offering for digital solutions going forward. •Working with the Board, CEO and Engineering Director to effectively develop, deliver and support world-class digital solutions. Key Accountabilities Market impact and strategic development •The position will be critical to the future, successful trajectory of the company. There has not previously been a dedicated focus on the area of Digital Growth. •Lucy Electric is expanding its digital capabilities and solutions across all its major markets to enable this transformation. •This role will be responsible for designing and developing the business model Lucy Electric's digital solutions strategy and will lead the product development contribution to strategic discussions. •In addition, the role is responsible for research and development, and the delivery of new products/services associated with the digital solutions strategy. •Delivering significant growth in Lucy Electric's capabilities, revenues and margins in digital solutions. •Leading the evolution and delivery of the digital strategy. This will involve working closely with the senior leadership teams in the businesses to fully identify and articulate the priorities and opportunities to maximise the digital business opportunity. •Clearly articulating and quantifying the commercial proposition and value of digital and automated solutions •Coordination with the existing Sales, BD and Marketing teams positioning current Digital solutions effectively to substantially increase sales, margins, market share across smart solutions •Guiding and coaching the market-facing resources in Lucy Electric to analyse the strategic market demand and critical routes to market; and articulating the solutions value and growth opportunities in digital, automation and related areas. •Working closely with Engineering and Innovation teams regarding solutions specifications and new product/solutions developments to exploit new opportunities. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •Significant Experience in developing and influencing strategic direction in the development of digital, automation or related sectors across global markets •Proven experience at a senior and strategic level of product development and delivery •Experience of delivering considerable revenue and margin growth, particularly in new product lines and repurposing of existing solutions •University Education / Postgraduate (Masters Degree) in areas such as Electronics, Industrial Automation, technology development Job Specific Skills: •Ability to develop and deliver clear commercial customer centric business strategy, particularly in smart solutions. •Strong leadership skills and experience •Good analytical and problem-solving skills •Ability to analyse market trends and articulate clear market-led customer solutions •Experience with financial planning, budgeting and headcount management •Work with multi-disciplinary teams to deliver strong business outcomes •Excellent communication skills; up to board level •The ability to work with agility and at pace to deliver timely results •Participate in the development of corporate strategy, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process. •Communicate the Digital function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals. •Identify the capabilities needed to meet the current and emerging business needs of the Digital business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfil their personal potential •Provide authoritative specialist advice to the leadership team to guide the implementation of policy and the design and implementation of projects and change initiatives. •Strong leadership and motivation behaviours, ability to make the vision real for others and encourages people to buy in. •Strategic Mindset. Sees ahead to future possibilities and translates them into breakthrough strategies. •Business Insight. Applies knowledge of business and the marketplace to advance the organisation's goals •Balances Stakeholders Anticipates and balances the needs of multiple stakeholders. •Excellent interpersonal and networking skills, uses compelling arguments to gain the support and commitment of others. •Excellent attention to detail •Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
May 18, 2024
Full time
Internal Job Title: Digital Solutions Director Business: Lucy Electric (EMS) Location:Thame, Hybrid Job Reference No: 3335 Job Purpose Lucy Electric is a traditional switchgear business which is adapting to markets for renewables, electric vehicle infrastructure and the market potential for digitalisation. In order to help us achieve this, we are looking to recruit a highly motivated and experienced Digital Solutions Director with an entrepreneurial mindset, substantial experience in technology development and commercial capability, this will be a key role on the Lucy Electric Executive Team. The business is global, with key locations in the UK and India. A strong R&D and Product team, alongside some shrewd acquisitions in data analytics and AI capabilities mean that there is a strong platform to drive innovation and have an impact in this space. The Lucy Electric Executive team recognises that networks are likely to become more flexible through digitalisation - enabling data sharing across the energy value chain and increased monitoring. Our products can be utilised to enhance power availability as well as remotely control and monitor, our hardware is automation ready. The business is at a key stage as we consider how to bring these products and solutions together to form a digital strategy. This is an excellent opportunity which offers significant autonomy to set the roadmap and strategy in Digital Solutions for Lucy Electric. The company is committed to designing and delivering smart customer solutions to enable and enhance intelligent electric networks. The Digital Solutions Director will be expected to capitalise on this commitment. They will be responsible for understanding the current market expectations, researching future trends and translating this into a commercially viable strategy which will unite Product, Sales and Marketing, Engineering and Innovation teams for a coherent vision. Job Context Lucy Electric is a part of Lucy Group the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today the Group trades in over 70 countries, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa. Lucy Electric is a leader in secondary power distribution solutions with over 200 years' industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, it enables the safe and reliable distribution of energy to homes and businesses worldwide. Our best-in-class products are at the cutting edge of medium voltage design and innovation, providing switching, protection and automation solutions with reliability, safety and value built-in as standard. We also offer bespoke engineering, comprehensive warrantees and dedicated after-sales support, meaning that customers are supported throughout the product lifecycle. There is substantial growth forecast for smart infrastructure related to the decentralisation, decarbonisation and digitalisation of energy networks across the world. Lucy Electric (along with Lucy Group as a whole) is very well placed to seize this opportunity and deliver world leading smart solutions in defined sectors for customers and stakeholders across all of its markets. We have a vision to significantly grow this business area going forward, this role will be responsible for formulating and ultimately delivering this strategy. Innovation, a strong product roadmap and a cohesive vision across multiple business units will be at the forefront of Lucy Electric's "go-to market" strategy. Job Dimensions With the Leadership team in the UK •Report directly to the company CEO •Lead Lucy Electric's Digital Solution strategy as part of the Lucy Electric Executive Team. •Work with the Marketing, Innovation, Product and Commercial teams in Lucy Electric to define the commercial positioning and solutions offering for digital solutions going forward. •Working with the Board, CEO and Engineering Director to effectively develop, deliver and support world-class digital solutions. Key Accountabilities Market impact and strategic development •The position will be critical to the future, successful trajectory of the company. There has not previously been a dedicated focus on the area of Digital Growth. •Lucy Electric is expanding its digital capabilities and solutions across all its major markets to enable this transformation. •This role will be responsible for designing and developing the business model Lucy Electric's digital solutions strategy and will lead the product development contribution to strategic discussions. •In addition, the role is responsible for research and development, and the delivery of new products/services associated with the digital solutions strategy. •Delivering significant growth in Lucy Electric's capabilities, revenues and margins in digital solutions. •Leading the evolution and delivery of the digital strategy. This will involve working closely with the senior leadership teams in the businesses to fully identify and articulate the priorities and opportunities to maximise the digital business opportunity. •Clearly articulating and quantifying the commercial proposition and value of digital and automated solutions •Coordination with the existing Sales, BD and Marketing teams positioning current Digital solutions effectively to substantially increase sales, margins, market share across smart solutions •Guiding and coaching the market-facing resources in Lucy Electric to analyse the strategic market demand and critical routes to market; and articulating the solutions value and growth opportunities in digital, automation and related areas. •Working closely with Engineering and Innovation teams regarding solutions specifications and new product/solutions developments to exploit new opportunities. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •Significant Experience in developing and influencing strategic direction in the development of digital, automation or related sectors across global markets •Proven experience at a senior and strategic level of product development and delivery •Experience of delivering considerable revenue and margin growth, particularly in new product lines and repurposing of existing solutions •University Education / Postgraduate (Masters Degree) in areas such as Electronics, Industrial Automation, technology development Job Specific Skills: •Ability to develop and deliver clear commercial customer centric business strategy, particularly in smart solutions. •Strong leadership skills and experience •Good analytical and problem-solving skills •Ability to analyse market trends and articulate clear market-led customer solutions •Experience with financial planning, budgeting and headcount management •Work with multi-disciplinary teams to deliver strong business outcomes •Excellent communication skills; up to board level •The ability to work with agility and at pace to deliver timely results •Participate in the development of corporate strategy, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process. •Communicate the Digital function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals. •Identify the capabilities needed to meet the current and emerging business needs of the Digital business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfil their personal potential •Provide authoritative specialist advice to the leadership team to guide the implementation of policy and the design and implementation of projects and change initiatives. •Strong leadership and motivation behaviours, ability to make the vision real for others and encourages people to buy in. •Strategic Mindset. Sees ahead to future possibilities and translates them into breakthrough strategies. •Business Insight. Applies knowledge of business and the marketplace to advance the organisation's goals •Balances Stakeholders Anticipates and balances the needs of multiple stakeholders. •Excellent interpersonal and networking skills, uses compelling arguments to gain the support and commitment of others. •Excellent attention to detail •Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
May 18, 2024
Full time
Who we are: Access Partnership makes innovative technology work for the world. We're tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase. Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment. Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success. We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably. Through the powerful partnership of transformative technology and purposeful policy,we're creating a world where people everywhere can benefit from innovation. About the department - Commercial Operations The AP team is looking for an exceptional product leader to work in a creative, fun, and fast-paced environment. This is newly created role, responsible for defining and driving our product strategy, including a global Knowledge Management and content distribution platform and our Enterprise Resource Platform (Oracle NetSuite). What you'll do: As a Senior Product Manager you will be responsible for the vision, strategy, requirements, and implementation of a bespoke Knowledge Management platform that will form the core of AP's internal operations - and eventually be offered to clients as well. The platform roadmap will also include a Generative AI component, yet to be built. You will also be the Product Manager for our ERP system. The position requires a highly entrepreneurial individual that can set the vision for the team, believes that product and user experience go hand-in-hand, and is not afraid of rolling up their sleeves. The ideal candidate has an extensive background in building 1.0 products and beyond - working with internal and external implementation partners - managing often conflicting priorities and requirements. As a leader, you will inspire through your words, actions, and frequent, small victories. As a manager, you will focus on clear, prioritized goals. As an individual contributor, you will define and communicate AP's knowledge management platform strategy, roadmap, plans, and priorities across organizations. What you can expect to be doing Crystallize opportunities and trends into clearly defined business plans & proposals. Build a world-class product while influencing across functional and organizational boundaries. Select and manage implementation partner(s) for building out the KMS platform. Setup process for managing the development cycle (tools, tracking, KPIs, etc.) Review and/or write the actual epics and user stories for the KMS and ERP platforms Collaborate closely with Marketing and Sales regarding product definition, project schedule, feature scope, definition, and project-related execution. Champion efforts to create a world class user experience. This will require an evangelist who believes the customer experience is integral to the company's success and who inspires the company to create superior products that integrates across different systems Prepare and deliver presentations, demonstrations, and product concepts. Typical audiences include executive management, customers, partners, and press. Research and evaluate competitive products & solutions Lead build, partner and buy scenario planning and execution Be the voice for and represent AP's product organization inside and outside AP What you'll need: 5+ years experience in Product-oriented roles You believe that candour is the foundation of a manager-employee relationship; you believe in maximizing employee productivity and employee job satisfaction; and you believe in individual responsibility and results over consensus Experience in leading product discussions and decisions within matrixed organizations comprised of strong individual contributors and managers You believe that data is the foundation for decision making and you are willing both to challenge and be challenged You have excellent communication and presentation skills You have numerous examples having built products from conception to market - addressing the needs of a diverse customer base, as well as building consensus among the company's executive and product leadership groups Nice to have: You have built and launched successful products and have also learned how to take something from 1.0 to 2.0 without getting lost in the process Experience working with a globally distributed development organization is strongly preferred An undergraduate degree in a technical field, plus a similar postgraduate degree is strongly preferred What we offer you: We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote. This role will be based from our London office. Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies. We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots. As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions. If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership. About the role Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers. As a Lead you will also be responsible for working with our PR team to show the value of what Service Design can bring to an organization like Boots. Lead workshops and research activities to help evaluate and improve current services across Boots Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs Speak on behalf of your team to design and develop complex user flows, journey maps, and information architectures to guide the creation of improved user experiences for both front and backstage Lead the way for user-centered design principles and best practices throughout the product development lifecycle. Iterate on designs based on user feedback, stakeholder input, and usability findings. Be a pioneer by staying up-to-date with industry trends and emerging design technologies to continuously improve our design process and output. What you'll need to have Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus. 4-8 years of professional experience as a Lead/Senior Service Designer Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion. Expert in tools such to produce outputs such as Service Blueprints Experience with user research techniques, usability testing, and user behaviour analysis. Ability to communicate with senior executives with the ability to articulate design decisions and rationale. Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements. Proactive, self-motivated, collaborative and curious to learn. Our benefits Boots Retirement Savings Plan Enhanced maternity/paternity/adoption leave pay Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here . What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
May 18, 2024
Full time
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots. As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions. If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership. About the role Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers. As a Lead you will also be responsible for working with our PR team to show the value of what Service Design can bring to an organization like Boots. Lead workshops and research activities to help evaluate and improve current services across Boots Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs Speak on behalf of your team to design and develop complex user flows, journey maps, and information architectures to guide the creation of improved user experiences for both front and backstage Lead the way for user-centered design principles and best practices throughout the product development lifecycle. Iterate on designs based on user feedback, stakeholder input, and usability findings. Be a pioneer by staying up-to-date with industry trends and emerging design technologies to continuously improve our design process and output. What you'll need to have Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus. 4-8 years of professional experience as a Lead/Senior Service Designer Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion. Expert in tools such to produce outputs such as Service Blueprints Experience with user research techniques, usability testing, and user behaviour analysis. Ability to communicate with senior executives with the ability to articulate design decisions and rationale. Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements. Proactive, self-motivated, collaborative and curious to learn. Our benefits Boots Retirement Savings Plan Enhanced maternity/paternity/adoption leave pay Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here . What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we d love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients. You ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You ll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs + Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity + Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports + Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance + Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy + Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients + Experience delivering both waterfall and agile projects in an agency environment + Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication + Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders + Enjoy working with and gaining an understanding of digital solutions + Proud of providing exceptional service and quality, ensuring a happy client What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working with at least 2 days in the office + And more ! Your Experience / Background / Previous Roles May Include: Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 17, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we d love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients. You ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You ll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs + Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity + Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports + Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance + Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy + Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients + Experience delivering both waterfall and agile projects in an agency environment + Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication + Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders + Enjoy working with and gaining an understanding of digital solutions + Proud of providing exceptional service and quality, ensuring a happy client What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working with at least 2 days in the office + And more ! Your Experience / Background / Previous Roles May Include: Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Programme Manager. Glasgow (2 days office based). 18 month initial FTC (possible extension) Salary circa £80k - £90k . Be-IT are delighted to be working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer experience to enable long term sustainable growth. Reporting into the Executive Committee, Internal Delivery Board and the Customer and Development Director (Sponsor), Head of Marketing Project Lead) and the IT Director to determine the priority of projects within the Programme, understand the dependencies and resource requirements and from this produce a Programme delivery plan. Key to the delivery of the Programme plan will be leadership of the programme team which will include Project Managers and Business Analysts. Building strong relationships with key business managers and Heads of Department from across the business as well as digital and technical SME s will be key to the success of the programme. The CXD Programme Manager will also have responsibility for the successful delivery of the required outcomes across the Programme, including the appropriate governance and assurance, monitoring and reporting progress, managing risks and issues, management of third parties and ensuring the business is ready for the changes the Programme will deliver. A large part of the delivery of the Programme will be outsourced to a Digital Agency, so the role is also to: Build a relationship with the appointed digital agency and any other third parties assuring that time, cost, quality are managed, & taking action where change is needed (e.g. managing agreed controls, regular update meetings, agreeing variations within scope, escalating decisions as needed). Co-ordination and management of the Programme across all external and internal parties and manage delivery from all external parties against our clients business goals, ensuring that development meets the emerging needs of our client. Manage this through a Design Authority, where our client will make appropriate decisions on the Programme co-ordinating with projects and programmes within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation piece from discovery phase then get in touch.
May 17, 2024
Full time
Programme Manager. Glasgow (2 days office based). 18 month initial FTC (possible extension) Salary circa £80k - £90k . Be-IT are delighted to be working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer experience to enable long term sustainable growth. Reporting into the Executive Committee, Internal Delivery Board and the Customer and Development Director (Sponsor), Head of Marketing Project Lead) and the IT Director to determine the priority of projects within the Programme, understand the dependencies and resource requirements and from this produce a Programme delivery plan. Key to the delivery of the Programme plan will be leadership of the programme team which will include Project Managers and Business Analysts. Building strong relationships with key business managers and Heads of Department from across the business as well as digital and technical SME s will be key to the success of the programme. The CXD Programme Manager will also have responsibility for the successful delivery of the required outcomes across the Programme, including the appropriate governance and assurance, monitoring and reporting progress, managing risks and issues, management of third parties and ensuring the business is ready for the changes the Programme will deliver. A large part of the delivery of the Programme will be outsourced to a Digital Agency, so the role is also to: Build a relationship with the appointed digital agency and any other third parties assuring that time, cost, quality are managed, & taking action where change is needed (e.g. managing agreed controls, regular update meetings, agreeing variations within scope, escalating decisions as needed). Co-ordination and management of the Programme across all external and internal parties and manage delivery from all external parties against our clients business goals, ensuring that development meets the emerging needs of our client. Manage this through a Design Authority, where our client will make appropriate decisions on the Programme co-ordinating with projects and programmes within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation piece from discovery phase then get in touch.
Digital Marketing Executive Manchester On behalf of our growing client based in Manchester, we are recruiting for a talented Marketing executive. As Marketing Executive, you will develop and manage a calendar of promotions and campaigns for our client. The Digital Marketing Executive will be responsible for: Develop and manage the creation of unique and relevant content and promotional material across digital and print media. Manage social media accounts, content, and campaigns, including Facebook, Twitter and LinkedIn. Assist with the delivery of promotional events. Investigate opportunities to provide ideas and improvements to existing campaigns. Monitor effectiveness of marketing initiatives. Leverage key tools such as Google Analytics, SEM Rush and Screaming Frog to report and analyse results and optimise website performance. Actively engage with various business areas to build and maintain good working relationships. The Digital Marketing Executive will have the following: Strong communication and stakeholder management skills. Sound understanding of marketing principles. Experience in working within a healthcare environment Acute commercial awareness and ability to prioritise tasks appropriately. Experience in planning, developing, delivering and evaluating marketing campaigns. Be creatively minded generating engaging marketing content. Organisation to plan effectively and meet deadlines. Benefits Discounted gym membership Life Assurance Flexible Working patterns Hybrid working How to Apply if you re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Digital Marketing Executive Manchester
May 17, 2024
Full time
Digital Marketing Executive Manchester On behalf of our growing client based in Manchester, we are recruiting for a talented Marketing executive. As Marketing Executive, you will develop and manage a calendar of promotions and campaigns for our client. The Digital Marketing Executive will be responsible for: Develop and manage the creation of unique and relevant content and promotional material across digital and print media. Manage social media accounts, content, and campaigns, including Facebook, Twitter and LinkedIn. Assist with the delivery of promotional events. Investigate opportunities to provide ideas and improvements to existing campaigns. Monitor effectiveness of marketing initiatives. Leverage key tools such as Google Analytics, SEM Rush and Screaming Frog to report and analyse results and optimise website performance. Actively engage with various business areas to build and maintain good working relationships. The Digital Marketing Executive will have the following: Strong communication and stakeholder management skills. Sound understanding of marketing principles. Experience in working within a healthcare environment Acute commercial awareness and ability to prioritise tasks appropriately. Experience in planning, developing, delivering and evaluating marketing campaigns. Be creatively minded generating engaging marketing content. Organisation to plan effectively and meet deadlines. Benefits Discounted gym membership Life Assurance Flexible Working patterns Hybrid working How to Apply if you re Interested in this Job: If this sounds like your perfect role, click Apply without delay! Digital Marketing Executive Manchester
At Tryzens Global, we are on a mission to accelerate global branded commerce for our clients. What we're looking for is a talented individual who c by 10x YoY and set the product strategy - you'll be a senior decision-maker. We value candidates who can apply first-principle thinking and can manage a high-growth environment. We are seeking an experienced and passionate Product leader who can help us continue growing our ARR by 100% YoY by driving our strategy and execution for delivering novel and relevant digital products across our group of Brands. The successful person will identify market opportunities for investment and develop commercially attractive solutions for our target clients in the markets we serve. The ideal candidate will have over five years of experience in product management in the software/digital markets. This person must have a customer-first mindset, strong understanding of the digital commerce ecosystem and an ability to scope, track, analyse, and improve our digital products throughout their lifecycle from concept to end-of-life. The role requires a candidate who has excellent analytical, organizational, and communication skills for defining our product strategy and working with cross-functional teams to interpret and prioritise requirements and establish the basis for performance management. This is a customer-centric role, working to translate the needs of users into digital business opportunities. Key Objectives of this role: To lead Product strategy and product lifecycle management within Tryzens Global Work with the global leadership team to set out the product roadmap and strategy Be responsible for leading research and design of new products Continue to evolve the product value proposition to ensure best fit and help us engage new verticals and markets Improve the UX/UI of existing products. Conduct user research and usability studies, collaborating with designers, developers, and client teams throughout the process Build out over time a team of product managers to support the growth of the business. Help set product design and research standards Be responsible for setting, delivering and analysing our product KPIs Drive strategies and long-term vision to build and support best-in-class digital products that benefit our target clients and markets. Responsibilities: Partner with relevant functions to manage roadmap and backlog for all digital products, ensuring that each party delivers their contribution on time and per expectation Partner with executive team to identify key capabilities needed as well as potential issues Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing, as well as lifecycle management. Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization Work with Finance and CRO to determine commercial models (pricing, terms and conditions) relevant to compete effectively in market. Work with corporate and regional marketing to develop positioning and messaging and ensure differentiation from competitors Monitor and evaluate product performance to facilitate continuous iteration and improvement Five or more years of experience in digital product management or similar role Proven track record of working with international, growth companies Proven organisational and leadership abilities Excellent communication skills both in spoken and written form Strong analytical, prioritization, and negotiating skills Passion for building great products to solve customer and business problems Proven experience as a Product Manager, including creating product roadmaps and strategies, preferably for developer-facing products Experience conducting market research and obtaining consumer feedback on products in both quantitative and qualitative fields to drive product decisions. Experience in usability and customer-focused design Preferred skills and qualifications Experience of Digital Commerce and Payments solutions. Bachelor's degree in business, computer science, information systems, or related field Group Life insurance (4x annual salary) Enhanced Parental Leave Contributory pension Hybrid working environment (combination of work from home and in office) 25 days annual leave A day off for your birthday 2 days off for CSR activities per year cycle-to-work scheme Equal Opportunity Statement We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.
May 17, 2024
Full time
At Tryzens Global, we are on a mission to accelerate global branded commerce for our clients. What we're looking for is a talented individual who c by 10x YoY and set the product strategy - you'll be a senior decision-maker. We value candidates who can apply first-principle thinking and can manage a high-growth environment. We are seeking an experienced and passionate Product leader who can help us continue growing our ARR by 100% YoY by driving our strategy and execution for delivering novel and relevant digital products across our group of Brands. The successful person will identify market opportunities for investment and develop commercially attractive solutions for our target clients in the markets we serve. The ideal candidate will have over five years of experience in product management in the software/digital markets. This person must have a customer-first mindset, strong understanding of the digital commerce ecosystem and an ability to scope, track, analyse, and improve our digital products throughout their lifecycle from concept to end-of-life. The role requires a candidate who has excellent analytical, organizational, and communication skills for defining our product strategy and working with cross-functional teams to interpret and prioritise requirements and establish the basis for performance management. This is a customer-centric role, working to translate the needs of users into digital business opportunities. Key Objectives of this role: To lead Product strategy and product lifecycle management within Tryzens Global Work with the global leadership team to set out the product roadmap and strategy Be responsible for leading research and design of new products Continue to evolve the product value proposition to ensure best fit and help us engage new verticals and markets Improve the UX/UI of existing products. Conduct user research and usability studies, collaborating with designers, developers, and client teams throughout the process Build out over time a team of product managers to support the growth of the business. Help set product design and research standards Be responsible for setting, delivering and analysing our product KPIs Drive strategies and long-term vision to build and support best-in-class digital products that benefit our target clients and markets. Responsibilities: Partner with relevant functions to manage roadmap and backlog for all digital products, ensuring that each party delivers their contribution on time and per expectation Partner with executive team to identify key capabilities needed as well as potential issues Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing, as well as lifecycle management. Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization Work with Finance and CRO to determine commercial models (pricing, terms and conditions) relevant to compete effectively in market. Work with corporate and regional marketing to develop positioning and messaging and ensure differentiation from competitors Monitor and evaluate product performance to facilitate continuous iteration and improvement Five or more years of experience in digital product management or similar role Proven track record of working with international, growth companies Proven organisational and leadership abilities Excellent communication skills both in spoken and written form Strong analytical, prioritization, and negotiating skills Passion for building great products to solve customer and business problems Proven experience as a Product Manager, including creating product roadmaps and strategies, preferably for developer-facing products Experience conducting market research and obtaining consumer feedback on products in both quantitative and qualitative fields to drive product decisions. Experience in usability and customer-focused design Preferred skills and qualifications Experience of Digital Commerce and Payments solutions. Bachelor's degree in business, computer science, information systems, or related field Group Life insurance (4x annual salary) Enhanced Parental Leave Contributory pension Hybrid working environment (combination of work from home and in office) 25 days annual leave A day off for your birthday 2 days off for CSR activities per year cycle-to-work scheme Equal Opportunity Statement We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.
Paid Media Executive/PPC Executive Advantage have partnered with a fantastic tech business in Chester which are not afraid to disruptive their industry with their varied specialist products of dedicated business and consumer marketplace technology services. The company is now expanding and looking to hire a new Paid Media professional that can manage accounts spending 5-6 figures across Google and others. Your time will be allocated across different products, accounts and Ad campaigns and could suit someone wanting to move from agency side or has worked in similar large group organisation You will be working with a close team of Tech, Product, Marketing and Data specialists to collaborate and take the business on their next journey. What you will do: Managing Google Ads across Search, Display, Video and Discovery up to 6 figure budgets. This may include some Bing and Facebook Advertising Creating and testing ad copy across all platforms. Working with the design team to produce Display and Discovery campaigns Reviewing optimising campaigns using the analysis Ensuring all accounts are tracking the correct conversion actions Split-testing and experimenting Reporting on performance Working with the others to form strategy for the products and longer term plan. What you will bring: Experienced in PPC Paid Search Campaigns in Google Ads Data focused and strong in Microsoft Excel Evidence of communicating campaign and account performance to stakeholders A keen interest in the digital marketing world and keeping on top of the latest trends in a constantly changing world Willing to/experiment and learn all aspects of our paid media accounts and user journeys What's on offer: Competitive salary and bonuses 25 days holiday + bank holidays Staff wellness perks onsite and private healthcare City centre office location in Chester Hybrid working 3 days office based Considering a range of salaries as different levels can be considered. Please apply with your latest CV to be considered and to discuss this role going forward.
May 17, 2024
Full time
Paid Media Executive/PPC Executive Advantage have partnered with a fantastic tech business in Chester which are not afraid to disruptive their industry with their varied specialist products of dedicated business and consumer marketplace technology services. The company is now expanding and looking to hire a new Paid Media professional that can manage accounts spending 5-6 figures across Google and others. Your time will be allocated across different products, accounts and Ad campaigns and could suit someone wanting to move from agency side or has worked in similar large group organisation You will be working with a close team of Tech, Product, Marketing and Data specialists to collaborate and take the business on their next journey. What you will do: Managing Google Ads across Search, Display, Video and Discovery up to 6 figure budgets. This may include some Bing and Facebook Advertising Creating and testing ad copy across all platforms. Working with the design team to produce Display and Discovery campaigns Reviewing optimising campaigns using the analysis Ensuring all accounts are tracking the correct conversion actions Split-testing and experimenting Reporting on performance Working with the others to form strategy for the products and longer term plan. What you will bring: Experienced in PPC Paid Search Campaigns in Google Ads Data focused and strong in Microsoft Excel Evidence of communicating campaign and account performance to stakeholders A keen interest in the digital marketing world and keeping on top of the latest trends in a constantly changing world Willing to/experiment and learn all aspects of our paid media accounts and user journeys What's on offer: Competitive salary and bonuses 25 days holiday + bank holidays Staff wellness perks onsite and private healthcare City centre office location in Chester Hybrid working 3 days office based Considering a range of salaries as different levels can be considered. Please apply with your latest CV to be considered and to discuss this role going forward.
Do you have a passion for search engine optimisation, customer management and a strong ability for driving organic traffic If so this may be a position below for you! We are partnered with a dynamic data driven company looking for talented SEO Professional. In this company you will play a vital role in developing and implementing winning SEO strategies for multiple client accounts of varying size. You will work across various elements of technical SEO, which include local SEO and E-commerce SEO using different tools but also be confident in your approach to manage and retain customers too. In this role you will be supported by a wider team of content/copy professionals and also working alongside the Paid Media team. The business is very proud of their teams and you will be joining a business constantly on the road to success. This will be a permanent full time role, with hybrid working role which is commutable from areas of the North West, such as St Helens, Liverpool, Wigan and Warrington. Day to day: Develop and execute comprehensive SEO strategies for a variety of clients across different industries. Conduct in-depth keyword research and competitive analysis to identify high-potential opportunities. Optimize website content, on-page elements, and technical SEO factors to improve search engine ranking. Build high-quality backlinks through effective link-building strategies. Monitor website traffic, analyse SEO performance metrics, and report on results to clients. Stay up-to-date with the latest SEO trends and algorithm updates. Collaborate with content creators, web developers, and other team members to ensure a holistic SEO approach. Identify and recommend SEO tools and software to streamline processes. Prepare proposals and presentations for potential clients. Manage relationships with key clients and new customers. What you'll bring: Experience as an SEO Executive/Manager or similar either agency side or inhouse. Proven track record of success in increasing organic website traffic and search engine rankings. Strong understanding of SEO best practices and principles, including on-page optimization, technical SEO, and link building. Expertise in tools which could include Ahrefs, SEMrush, Google Search Console, Screaming Frog, Majestic and Surfer SEO. Excellent writing and communication skills, with the ability to explain complex SEO concepts to customer base. Analytics skills and a data-driven approach to problem-solving. Excellent organisational skills and a meticulous attention to detail. Passion for the digital marketing industry and a willingness to stay ahead of the curve. Ability to work effectively within a team environment. Please apply using the link below to be considered for this role.
May 17, 2024
Full time
Do you have a passion for search engine optimisation, customer management and a strong ability for driving organic traffic If so this may be a position below for you! We are partnered with a dynamic data driven company looking for talented SEO Professional. In this company you will play a vital role in developing and implementing winning SEO strategies for multiple client accounts of varying size. You will work across various elements of technical SEO, which include local SEO and E-commerce SEO using different tools but also be confident in your approach to manage and retain customers too. In this role you will be supported by a wider team of content/copy professionals and also working alongside the Paid Media team. The business is very proud of their teams and you will be joining a business constantly on the road to success. This will be a permanent full time role, with hybrid working role which is commutable from areas of the North West, such as St Helens, Liverpool, Wigan and Warrington. Day to day: Develop and execute comprehensive SEO strategies for a variety of clients across different industries. Conduct in-depth keyword research and competitive analysis to identify high-potential opportunities. Optimize website content, on-page elements, and technical SEO factors to improve search engine ranking. Build high-quality backlinks through effective link-building strategies. Monitor website traffic, analyse SEO performance metrics, and report on results to clients. Stay up-to-date with the latest SEO trends and algorithm updates. Collaborate with content creators, web developers, and other team members to ensure a holistic SEO approach. Identify and recommend SEO tools and software to streamline processes. Prepare proposals and presentations for potential clients. Manage relationships with key clients and new customers. What you'll bring: Experience as an SEO Executive/Manager or similar either agency side or inhouse. Proven track record of success in increasing organic website traffic and search engine rankings. Strong understanding of SEO best practices and principles, including on-page optimization, technical SEO, and link building. Expertise in tools which could include Ahrefs, SEMrush, Google Search Console, Screaming Frog, Majestic and Surfer SEO. Excellent writing and communication skills, with the ability to explain complex SEO concepts to customer base. Analytics skills and a data-driven approach to problem-solving. Excellent organisational skills and a meticulous attention to detail. Passion for the digital marketing industry and a willingness to stay ahead of the curve. Ability to work effectively within a team environment. Please apply using the link below to be considered for this role.
Senior HubSpot Marketing Executive - Edinburgh Hybrid - 40-50K Candidates must have a proven track record working with HubSpot, or a very strong background with a similar CRM and willingness to cross train into HubSpot to be considered Lorien's client, a great central Edinburgh based firm who started out in the SEO domain and have since grown and evolved to become a key name in the Digital Transformation and CRM space, is looking for a HubSpot oriented Inbound Marketing specialist to come on board, take the reins across the duties below, and join a team we've previously introduced great talent into ourselves. As well as flexible hybrid working (ideally in-office a couple of times per week) and their HQ in the heart of the city centre (very commutable by train/bus/tram), they also offer a comprehensive benefits package, ongoing funded and supported training/upskilling opportunities, and a lot more. Here's what you'll get up to: Using your expertise and position as the key client contact and internal Project Manager for each account you oversee to craft and manage inbound strategies, liaising closely with personnel from across the business including service, sales and tech Work with customers to assess and fulfil their requirements, employing the full extent of HubSpot and its marketing functionality to creatively solve problems Organise and drive cross-functional team members, and line up strategies from other departments to deliver value-adding results Ensure ongoing and fruitful relationships between the business and its accounts, and identifying commercial opportunities to upsell/implement new services And what they'd like to see in you: Previous record of delivering marketing projects and campaign management Demonstrable background with HubSpot Preferably a background in digital agency / marketing organisations Ability to work in a cross-functional team setting and bring a commercial mindset to the table Willingness to mentor less senior personnel to improve the function as you upskill yourself There is plenty more we can say about this great firm and opportunity, so if this sounds like a great next step for you and you're up to the challenge, let us know and pop your latest CV over for us to discuss further. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 17, 2024
Full time
Senior HubSpot Marketing Executive - Edinburgh Hybrid - 40-50K Candidates must have a proven track record working with HubSpot, or a very strong background with a similar CRM and willingness to cross train into HubSpot to be considered Lorien's client, a great central Edinburgh based firm who started out in the SEO domain and have since grown and evolved to become a key name in the Digital Transformation and CRM space, is looking for a HubSpot oriented Inbound Marketing specialist to come on board, take the reins across the duties below, and join a team we've previously introduced great talent into ourselves. As well as flexible hybrid working (ideally in-office a couple of times per week) and their HQ in the heart of the city centre (very commutable by train/bus/tram), they also offer a comprehensive benefits package, ongoing funded and supported training/upskilling opportunities, and a lot more. Here's what you'll get up to: Using your expertise and position as the key client contact and internal Project Manager for each account you oversee to craft and manage inbound strategies, liaising closely with personnel from across the business including service, sales and tech Work with customers to assess and fulfil their requirements, employing the full extent of HubSpot and its marketing functionality to creatively solve problems Organise and drive cross-functional team members, and line up strategies from other departments to deliver value-adding results Ensure ongoing and fruitful relationships between the business and its accounts, and identifying commercial opportunities to upsell/implement new services And what they'd like to see in you: Previous record of delivering marketing projects and campaign management Demonstrable background with HubSpot Preferably a background in digital agency / marketing organisations Ability to work in a cross-functional team setting and bring a commercial mindset to the table Willingness to mentor less senior personnel to improve the function as you upskill yourself There is plenty more we can say about this great firm and opportunity, so if this sounds like a great next step for you and you're up to the challenge, let us know and pop your latest CV over for us to discuss further. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . We are looking for an experienced Paid Search professional with an agency background who is passionate about digital marketing and in particular PPC. The overall purpose of this role is to support the Channel Head and Strategy Directors and lead the PPC Senior Account Managers, Managers and Executives in implementing PPC strategy for key clients. You will be responsible for the management and delivery of PPC scopes for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will lead the effective implementation of client Account Development Plans (ADPs) in order to achieve the client's annual business objectives and targets. You will also be responsible for ensuring cross-channel workflows. Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Client Services Working with the Client Directors/Client Services team, provide senior leadership and strategic guidance to your client portfolio. Develop & maintain strong relationships across your client base Share knowledge, new platforms and industry developments with your key clients, keeping them abreast of upcoming changes - becoming a source of truth and an industry thought leader Identify & develop opportunities to grow revenue from key clients, whether through increased investment in PPC or wider cross-channel conversations Leadership/Management Provide effective support to the PPC Management Team, maintaining standards, improving processes and streamlining delivery across the team Lead the delivery of PPC services in your team, ensuring a high quality of work that adheres to best practices and meets/exceeds client expectations Ensure all client revenues/P&L follow due process in the team Co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively depending on skills and resources Manage your direct reports, including their development and training needs Commercial awareness and ownership of the commercial performance of your team and clients with a focus on costs, revenue and ways of working, to ensure profitable delivery for Croud PPC Delivery Be at the forefront of PPC by keeping up to date with industry news, new platforms and technologies Help in new business preparation and attend sales pitches as and when required. Lead new business pitches and drive the strategy for them. Attend and deliver the pitch Lead and build required key client communications and deliverables eg. QBRs, campaign reviews and client meetings Working with key stakeholders (strategy & planning, client services, etc), align strategy and ensure client needs are met with other teams across the business Develop imaginative, innovative and effective ideas and process improvements for your clients/the wider PPC team Contribute to the development of Croud's paid search proposition, positioning yourself as a key thought leader within the PPC team/wider business Key stakeholders: Direct Line Manager: PPC Strategy Director Direct Reports: PPC Sr Managers, PPC Managers, PPC Executives Key stakeholders: PPC Head of Channel, Client Strategy team, Planning team, CDDs Other stakeholders: Development Manager, Network Support Manager, Shrewsbury Operations Director, Head of Operational Process PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills Proven ability to negotiate. The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing and cross channel COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! Croud offers competitive starting salaries alongside numerous company benefits.On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Annual performance bonus Sale commission Recruitment referrals bonus Gym membership contributions Ride to Work scheme Rail card Season Ticket loan Free fruit, breakfast cereals, snacks and tea & coffee Free home office chair and screen Enhanced maternity and paternity package Life and income protection Medical cash plan Agile Working Policy LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socialsYear-round holiday parties Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
May 17, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . We are looking for an experienced Paid Search professional with an agency background who is passionate about digital marketing and in particular PPC. The overall purpose of this role is to support the Channel Head and Strategy Directors and lead the PPC Senior Account Managers, Managers and Executives in implementing PPC strategy for key clients. You will be responsible for the management and delivery of PPC scopes for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will lead the effective implementation of client Account Development Plans (ADPs) in order to achieve the client's annual business objectives and targets. You will also be responsible for ensuring cross-channel workflows. Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Client Services Working with the Client Directors/Client Services team, provide senior leadership and strategic guidance to your client portfolio. Develop & maintain strong relationships across your client base Share knowledge, new platforms and industry developments with your key clients, keeping them abreast of upcoming changes - becoming a source of truth and an industry thought leader Identify & develop opportunities to grow revenue from key clients, whether through increased investment in PPC or wider cross-channel conversations Leadership/Management Provide effective support to the PPC Management Team, maintaining standards, improving processes and streamlining delivery across the team Lead the delivery of PPC services in your team, ensuring a high quality of work that adheres to best practices and meets/exceeds client expectations Ensure all client revenues/P&L follow due process in the team Co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively depending on skills and resources Manage your direct reports, including their development and training needs Commercial awareness and ownership of the commercial performance of your team and clients with a focus on costs, revenue and ways of working, to ensure profitable delivery for Croud PPC Delivery Be at the forefront of PPC by keeping up to date with industry news, new platforms and technologies Help in new business preparation and attend sales pitches as and when required. Lead new business pitches and drive the strategy for them. Attend and deliver the pitch Lead and build required key client communications and deliverables eg. QBRs, campaign reviews and client meetings Working with key stakeholders (strategy & planning, client services, etc), align strategy and ensure client needs are met with other teams across the business Develop imaginative, innovative and effective ideas and process improvements for your clients/the wider PPC team Contribute to the development of Croud's paid search proposition, positioning yourself as a key thought leader within the PPC team/wider business Key stakeholders: Direct Line Manager: PPC Strategy Director Direct Reports: PPC Sr Managers, PPC Managers, PPC Executives Key stakeholders: PPC Head of Channel, Client Strategy team, Planning team, CDDs Other stakeholders: Development Manager, Network Support Manager, Shrewsbury Operations Director, Head of Operational Process PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills Proven ability to negotiate. The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing and cross channel COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! Croud offers competitive starting salaries alongside numerous company benefits.On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Annual performance bonus Sale commission Recruitment referrals bonus Gym membership contributions Ride to Work scheme Rail card Season Ticket loan Free fruit, breakfast cereals, snacks and tea & coffee Free home office chair and screen Enhanced maternity and paternity package Life and income protection Medical cash plan Agile Working Policy LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socialsYear-round holiday parties Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
May 17, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . We are looking for an experienced Paid Search professional with an agency background who is passionate about digital marketing and in particular PPC. The overall purpose of this role is to support the Channel Head and Strategy Directors and lead the PPC Senior Account Managers, Managers and Executives in implementing PPC strategy for key clients. You will be responsible for the management and delivery of PPC scopes for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will lead the effective implementation of client Account Development Plans (ADPs) in order to achieve the client's annual business objectives and targets. You will also be responsible for ensuring cross-channel workflows. Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Client Services Working with the Client Directors/Client Services team, provide senior leadership and strategic guidance to your client portfolio. Develop & maintain strong relationships across your client base Share knowledge, new platforms and industry developments with your key clients, keeping them abreast of upcoming changes - becoming a source of truth and an industry thought leader Identify & develop opportunities to grow revenue from key clients, whether through increased investment in PPC or wider cross-channel conversations Leadership/Management Provide effective support to the PPC Management Team, maintaining standards, improving processes and streamlining delivery across the team Lead the delivery of PPC services in your team, ensuring a high quality of work that adheres to best practices and meets/exceeds client expectations Ensure all client revenues/P&L follow due process in the team Co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively depending on skills and resources Manage your direct reports, including their development and training needs Commercial awareness and ownership of the commercial performance of your team and clients with a focus on costs, revenue and ways of working, to ensure profitable delivery for Croud PPC Delivery Be at the forefront of PPC by keeping up to date with industry news, new platforms and technologies Help in new business preparation and attend sales pitches as and when required. Lead new business pitches and drive the strategy for them. Attend and deliver the pitch Lead and build required key client communications and deliverables eg. QBRs, campaign reviews and client meetings Working with key stakeholders (strategy & planning, client services, etc), align strategy and ensure client needs are met with other teams across the business Develop imaginative, innovative and effective ideas and process improvements for your clients/the wider PPC team Contribute to the development of Croud's paid search proposition, positioning yourself as a key thought leader within the PPC team/wider business Key stakeholders: Direct Line Manager: PPC Strategy Director Direct Reports: PPC Sr Managers, PPC Managers, PPC Executives Key stakeholders: PPC Head of Channel, Client Strategy team, Planning team, CDDs Other stakeholders: Development Manager, Network Support Manager, Shrewsbury Operations Director, Head of Operational Process PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills Proven ability to negotiate. The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing and cross channel COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! Croud offers competitive starting salaries alongside numerous company benefits.On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Annual performance bonus Sale commission Recruitment referrals bonus Gym membership contributions Ride to Work scheme Rail card Season Ticket loan Free fruit, breakfast cereals, snacks and tea & coffee Free home office chair and screen Enhanced maternity and paternity package Life and income protection Medical cash plan Agile Working Policy LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socialsYear-round holiday parties Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
May 17, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . We are looking for an experienced Paid Search professional with an agency background who is passionate about digital marketing and in particular PPC. The overall purpose of this role is to support the Channel Head and Strategy Directors and lead the PPC Senior Account Managers, Managers and Executives in implementing PPC strategy for key clients. You will be responsible for the management and delivery of PPC scopes for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will lead the effective implementation of client Account Development Plans (ADPs) in order to achieve the client's annual business objectives and targets. You will also be responsible for ensuring cross-channel workflows. Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Client Services Working with the Client Directors/Client Services team, provide senior leadership and strategic guidance to your client portfolio. Develop & maintain strong relationships across your client base Share knowledge, new platforms and industry developments with your key clients, keeping them abreast of upcoming changes - becoming a source of truth and an industry thought leader Identify & develop opportunities to grow revenue from key clients, whether through increased investment in PPC or wider cross-channel conversations Leadership/Management Provide effective support to the PPC Management Team, maintaining standards, improving processes and streamlining delivery across the team Lead the delivery of PPC services in your team, ensuring a high quality of work that adheres to best practices and meets/exceeds client expectations Ensure all client revenues/P&L follow due process in the team Co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively depending on skills and resources Manage your direct reports, including their development and training needs Commercial awareness and ownership of the commercial performance of your team and clients with a focus on costs, revenue and ways of working, to ensure profitable delivery for Croud PPC Delivery Be at the forefront of PPC by keeping up to date with industry news, new platforms and technologies Help in new business preparation and attend sales pitches as and when required. Lead new business pitches and drive the strategy for them. Attend and deliver the pitch Lead and build required key client communications and deliverables eg. QBRs, campaign reviews and client meetings Working with key stakeholders (strategy & planning, client services, etc), align strategy and ensure client needs are met with other teams across the business Develop imaginative, innovative and effective ideas and process improvements for your clients/the wider PPC team Contribute to the development of Croud's paid search proposition, positioning yourself as a key thought leader within the PPC team/wider business Key stakeholders: Direct Line Manager: PPC Strategy Director Direct Reports: PPC Sr Managers, PPC Managers, PPC Executives Key stakeholders: PPC Head of Channel, Client Strategy team, Planning team, CDDs Other stakeholders: Development Manager, Network Support Manager, Shrewsbury Operations Director, Head of Operational Process PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills Proven ability to negotiate. The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing and cross channel COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! Croud offers competitive starting salaries alongside numerous company benefits.On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Annual performance bonus Sale commission Recruitment referrals bonus Gym membership contributions Ride to Work scheme Rail card Season Ticket loan Free fruit, breakfast cereals, snacks and tea & coffee Free home office chair and screen Enhanced maternity and paternity package Life and income protection Medical cash plan Agile Working Policy LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socialsYear-round holiday parties Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
CMS Marketing Executive - London/WFH/Hybrid £100,000 or £475 per day (Inside IR35)/24 month Fixed Term Contract/Hybrid remote/office based, but ideally someone willing to time spent with the team in their modern, very funky and unique office in Angel, Islington A leading global travel company (household name) seek an experienced and motivated CMS Marketing Executive to not only be responsible for producing impactful campaigns, but to be the companies CMS specialist, who can manage the migration and technical implementation for partners of a new content management system. CMS Marketing Executive role description: 3 keys skills - CMS/Martech, Analytics (Data), and Travel background would be great. Are you a driven marketing professional with a passion for producing impactful campaigns? Join the Growth Marketing team. Their team works directly with some of the world's most established online travel agencies, airlines, hotel chains and financial institutions! If the idea of starting each day by reviewing yesterday's campaign results and initiating changes to optimize performance excites you, then this may be your next great opportunity! Core responsibilities for the CMS Marketing Executive: Manage the migration and technical implementation for partners of a new content management system. Lead and implement site merchandising and promotional strategies for their partners' marketing campaigns. This role will manage all implementation aspects internally, such as coordinating marketing projects with multiple stakeholders. Become an expert user of their merchandising tools, such as content management solutions, inventory management, analytics and reporting tools. Manage all tactical details related to promotions - examples: develop all necessary terms and conditions, manage copy/design requests and site placement implementation, provide promotional materials to marketing partners and overall analysis of the promotion. Drive continuous improvements in site visitor growth, shopper conversion and deal production through in-depth analysis, experimentation, consumer-facing tool development and A/B and multivariate testing. CMS Marketing Executive - who you are: 2+ years' experience in digital marketing/merchandising or promotional. 2+ activity in consumer E-commerce or travel. Bachelor's degree or related technical field; or Equivalent related professional experience. A passion for using technology to drive marketing initiatives by building campaigns that drive results. A love affair with content management systems, Excel, Adobe Analytics or similar analytics measuring tools. Strong attention to detail, best in class organizational, stakeholder management and communication skills. Dedication to continuously improving the customer experience through relevant and valuable promotions. CMS Marketing Executive - London/WFH/Hybrid £100,000 or £475 per day (Inside IR35)/24 month Fixed Term Contract/Hybrid remote/office based, but ideally someone willing to time spent with the team in their modern, very funky and unique office in Angel, Islington
May 16, 2024
CMS Marketing Executive - London/WFH/Hybrid £100,000 or £475 per day (Inside IR35)/24 month Fixed Term Contract/Hybrid remote/office based, but ideally someone willing to time spent with the team in their modern, very funky and unique office in Angel, Islington A leading global travel company (household name) seek an experienced and motivated CMS Marketing Executive to not only be responsible for producing impactful campaigns, but to be the companies CMS specialist, who can manage the migration and technical implementation for partners of a new content management system. CMS Marketing Executive role description: 3 keys skills - CMS/Martech, Analytics (Data), and Travel background would be great. Are you a driven marketing professional with a passion for producing impactful campaigns? Join the Growth Marketing team. Their team works directly with some of the world's most established online travel agencies, airlines, hotel chains and financial institutions! If the idea of starting each day by reviewing yesterday's campaign results and initiating changes to optimize performance excites you, then this may be your next great opportunity! Core responsibilities for the CMS Marketing Executive: Manage the migration and technical implementation for partners of a new content management system. Lead and implement site merchandising and promotional strategies for their partners' marketing campaigns. This role will manage all implementation aspects internally, such as coordinating marketing projects with multiple stakeholders. Become an expert user of their merchandising tools, such as content management solutions, inventory management, analytics and reporting tools. Manage all tactical details related to promotions - examples: develop all necessary terms and conditions, manage copy/design requests and site placement implementation, provide promotional materials to marketing partners and overall analysis of the promotion. Drive continuous improvements in site visitor growth, shopper conversion and deal production through in-depth analysis, experimentation, consumer-facing tool development and A/B and multivariate testing. CMS Marketing Executive - who you are: 2+ years' experience in digital marketing/merchandising or promotional. 2+ activity in consumer E-commerce or travel. Bachelor's degree or related technical field; or Equivalent related professional experience. A passion for using technology to drive marketing initiatives by building campaigns that drive results. A love affair with content management systems, Excel, Adobe Analytics or similar analytics measuring tools. Strong attention to detail, best in class organizational, stakeholder management and communication skills. Dedication to continuously improving the customer experience through relevant and valuable promotions. CMS Marketing Executive - London/WFH/Hybrid £100,000 or £475 per day (Inside IR35)/24 month Fixed Term Contract/Hybrid remote/office based, but ideally someone willing to time spent with the team in their modern, very funky and unique office in Angel, Islington
Reporting to the Head of Securities Services Business Execution, Digital First program head is responsible for providing central strategic direction, governance, and oversight to Digital First, ensuring effective practices and standard are in place for all of Security Services Digital First Transformation programs to ensure change management, appropriate level of execution and quality in delivery.The role is responsible fordeveloping frameworks, enriching methodologies, creating outcome-based metrics, tracking program benefits and implementing Agile and OKR to ensure goals of the Digital First Transformation programs are met. The role defines the target state for how we complete delivery of our Securities Services programs and helps to continuously grow our change management capabilities. Responsibilities: Oversee all aspects of change management, execution services and delivery for Security Services Digital First programs, including the development, refinement and ongoing evolution of the delivery frameworks, methodologies, tools, etc. - to enable digital transformation. Implement Agile and tracking program benefits using OKR methodology. Provide assurance to senior stakeholders that delivery and change frameworks, methodologies, and tools are being leveraged across the product, technology and operations teams. And the evidence is readily available to assure the governance model. Provide leadership to ensure all solutions are developed in a front to back manner and that there is oversight on how to move towards a more digitally nimble business model. Weighing in on change of scope and controlling change, scope creep, execution issues and obstacles through collaborative and firm control process. Drive delivery excellence and discipline in prioritization of programs that align to a Digital First Strategy. Gaining a deep understanding of the Digital First Principals the overall business strategy and the ability to drive bite sized execution in a way that shows value and measurable outcomes for the business and its clients. Work with key business and technology and operations stakeholders to eliminate delivery and execution obstacles to ensure change throughput is optimized. Fearless in asking why and capturing for the business their why with measurable and traceable metrics that help them quantify the value case of their programs executable features and functions. Act as a strategic advisor to peers and program leaders in the implementation and adoption of frameworks, methodologies and tools. Ensure that the on the ground teams in Securities Services are utilizing all best practices and continuously improved the overall delivery tools to ensure they are enablers to good and nimble execution practices. On an on-going basis, identify opportunities to enhance existing frameworks, tools, methodologies. And bring the framework changes to the stakeholders through documentation, communication and continuous education. Develop strategy and approach to expand use of frameworks, methodologies, and tools to expand the business change and execution services capability across the enterprise. Develop the overall reporting, and escalation process for Digital Transformation programs and ensure there is a way to show standardization across product lines. Qualifications & skills: Extensive experience overseeing and leading change programs, relevant processes, data, technology and controls and recommend ways to improve quality, delivery, change management controls, and efficiency. Extensive experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large-scale programs that enhances delivery and execution without increasing risk. Extensive experience in delivering highly visible, complex initiatives global programs; capable of prioritizing and driving multi-program portfolio in a largescale, distributed organization. Extensive experience in demand management in a multiple disciplined program structure with ability to conduct predictive analytics on forecasting demand and reallocation of capacity. Demonstrated ability implementing and executing the development of program related analytics, models, dashboards, etc. to make data-driven decisions on digital program investments. Ability to drive dashboard and data visualization that tells the data driven story of a programs health and change controls. Deep subject matter expertise in financial services /asset services and custody and settlement a must. Strong technical skills in platform changes and underlying custody and funds services tools that support the business Strong skills in administration and set up and management of confluence, JIRA and other program management tools. AGILE best practices and demonstrated ability to lead AGILE at scale. AGILE Coach a plus. Excellent oral and written communications skills; Previous experience interacting and working with Executive Leaders Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and bring together the right team to solution them Exceptional matrix management and influencing skills requiring strong collaboration with a collegial style Ability to drive AGILE and Waterfall programs end to end and development of the determination of best delivery method to use. Competencies/Skills: Bachelor's degree Masters degree preferred Relevant experience in financial services industry AGILE Certification a Plus Change Management Certification a Plus Job Family Group: Marketing Job Family: Marketing Program Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 16, 2024
Full time
Reporting to the Head of Securities Services Business Execution, Digital First program head is responsible for providing central strategic direction, governance, and oversight to Digital First, ensuring effective practices and standard are in place for all of Security Services Digital First Transformation programs to ensure change management, appropriate level of execution and quality in delivery.The role is responsible fordeveloping frameworks, enriching methodologies, creating outcome-based metrics, tracking program benefits and implementing Agile and OKR to ensure goals of the Digital First Transformation programs are met. The role defines the target state for how we complete delivery of our Securities Services programs and helps to continuously grow our change management capabilities. Responsibilities: Oversee all aspects of change management, execution services and delivery for Security Services Digital First programs, including the development, refinement and ongoing evolution of the delivery frameworks, methodologies, tools, etc. - to enable digital transformation. Implement Agile and tracking program benefits using OKR methodology. Provide assurance to senior stakeholders that delivery and change frameworks, methodologies, and tools are being leveraged across the product, technology and operations teams. And the evidence is readily available to assure the governance model. Provide leadership to ensure all solutions are developed in a front to back manner and that there is oversight on how to move towards a more digitally nimble business model. Weighing in on change of scope and controlling change, scope creep, execution issues and obstacles through collaborative and firm control process. Drive delivery excellence and discipline in prioritization of programs that align to a Digital First Strategy. Gaining a deep understanding of the Digital First Principals the overall business strategy and the ability to drive bite sized execution in a way that shows value and measurable outcomes for the business and its clients. Work with key business and technology and operations stakeholders to eliminate delivery and execution obstacles to ensure change throughput is optimized. Fearless in asking why and capturing for the business their why with measurable and traceable metrics that help them quantify the value case of their programs executable features and functions. Act as a strategic advisor to peers and program leaders in the implementation and adoption of frameworks, methodologies and tools. Ensure that the on the ground teams in Securities Services are utilizing all best practices and continuously improved the overall delivery tools to ensure they are enablers to good and nimble execution practices. On an on-going basis, identify opportunities to enhance existing frameworks, tools, methodologies. And bring the framework changes to the stakeholders through documentation, communication and continuous education. Develop strategy and approach to expand use of frameworks, methodologies, and tools to expand the business change and execution services capability across the enterprise. Develop the overall reporting, and escalation process for Digital Transformation programs and ensure there is a way to show standardization across product lines. Qualifications & skills: Extensive experience overseeing and leading change programs, relevant processes, data, technology and controls and recommend ways to improve quality, delivery, change management controls, and efficiency. Extensive experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large-scale programs that enhances delivery and execution without increasing risk. Extensive experience in delivering highly visible, complex initiatives global programs; capable of prioritizing and driving multi-program portfolio in a largescale, distributed organization. Extensive experience in demand management in a multiple disciplined program structure with ability to conduct predictive analytics on forecasting demand and reallocation of capacity. Demonstrated ability implementing and executing the development of program related analytics, models, dashboards, etc. to make data-driven decisions on digital program investments. Ability to drive dashboard and data visualization that tells the data driven story of a programs health and change controls. Deep subject matter expertise in financial services /asset services and custody and settlement a must. Strong technical skills in platform changes and underlying custody and funds services tools that support the business Strong skills in administration and set up and management of confluence, JIRA and other program management tools. AGILE best practices and demonstrated ability to lead AGILE at scale. AGILE Coach a plus. Excellent oral and written communications skills; Previous experience interacting and working with Executive Leaders Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and bring together the right team to solution them Exceptional matrix management and influencing skills requiring strong collaboration with a collegial style Ability to drive AGILE and Waterfall programs end to end and development of the determination of best delivery method to use. Competencies/Skills: Bachelor's degree Masters degree preferred Relevant experience in financial services industry AGILE Certification a Plus Change Management Certification a Plus Job Family Group: Marketing Job Family: Marketing Program Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Head of Product Design at SaaS Employee Engagement Platform Revolutionizing workforce connectivity, this digital platform enhances communication and collaboration for frontline teams, driving operational efficiency and employee engagement in diverse industries. THE ROLE: Reporting to the CPO Completely own the design practice - build the strategy as you see fit Hiring, growing & developing UX teams in a scaling B2B SaaS organization Lead and mentor a team of product designers to deliver exceptional user experiences across digital products Collaborating with Product Marketing and Go-To-Market teams THE COMPANY: Leading player in the world of SaaS Employee Engagement Diverse, international team Extensive benefits, bonuses, and share options 4/5 stars on Glassdoor SKILLS & EXPERIENCE: Experience with frontline-related products, UX needs Pitching vision and strategy to executive team and other internal stakeholders Fluent in English (fluency in German is a plus!) If you have the required experience for this role please reply to this advert or email for more information. Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
May 16, 2024
Full time
Head of Product Design at SaaS Employee Engagement Platform Revolutionizing workforce connectivity, this digital platform enhances communication and collaboration for frontline teams, driving operational efficiency and employee engagement in diverse industries. THE ROLE: Reporting to the CPO Completely own the design practice - build the strategy as you see fit Hiring, growing & developing UX teams in a scaling B2B SaaS organization Lead and mentor a team of product designers to deliver exceptional user experiences across digital products Collaborating with Product Marketing and Go-To-Market teams THE COMPANY: Leading player in the world of SaaS Employee Engagement Diverse, international team Extensive benefits, bonuses, and share options 4/5 stars on Glassdoor SKILLS & EXPERIENCE: Experience with frontline-related products, UX needs Pitching vision and strategy to executive team and other internal stakeholders Fluent in English (fluency in German is a plus!) If you have the required experience for this role please reply to this advert or email for more information. Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
B2B Marketing Executive An outstanding opportunity for a motivated and driven individual to join one of the UK s leading Telecoms Companies based in Manchester area. Our client not only provide expert, comprehensive telecommunications services to businesses and consumers but also are proud to be able to contribute and support local communities. Over the years they have showcased loyalty, support, and respect not only to their customers but also to their employees and community! We are looking to speak with applicant who can demonstrate commitment, enthusiasm along with willingness to contribute to this outstanding business. Main responsibilities for the B2B Marketing Executive: As B2B Marketing Executive, you will work closely with the Graphic Design team on a wide variety of marketing activities and strategies, reporting to the Marketing Manager. Support the Marketing Manager in delivering agreed B2B activities. Lead, plan, and execute B2B marketing campaign activities in an organised manner, ensuring all deadlines are met. Report on marketing campaign results and take ownership of ROI. Develop and deliver content strategy, working directly with the Marketing Manager and external agencies. Lead on creative content (online and for print) including adverts, PDFs, emails, brochures, blog posts, in-store screen displays, banners and landing pages with our in-house Graphic Design team. Lead continued website development, working with an external developer. Co-ordinate activities working with the wider Groups marketing team members. Develop relationships with key stakeholders, both internal and external Manage all BAU tasks, including billing ads, email signatures and digital screen displays. Main Requirements for the B2B Marketing Executive: Minimum of 3 years previous experience in a marketing role Experience in B2B marketing is essential. Experience in the telecoms industry is preferable but not essential. Experience in B2C marketing activities is preferable but not essential. Strong command of the full marketing mix, both traditional and digital. Must be able to prioritise workload effectively and work under pressure. Strong written and verbal communication skills. Excellent copywriting skills and attention to detail are essential. Stakeholder management skills working with colleagues, partners and external agencies. Outgoing and confident personality with friendly manner and good sense of humour. Consistently demonstrate a positive attitude in approaching challenging situations. What we offer in return to the successful B2B Marketing Executive : Monday to Friday- Office based Salary £30,000 + dependent on experience UK s leading wealth management pension scheme Unrivalled career development prospects 20 days holiday entitlement + Bank Holidays Company Benefits and perks If you are passionate about the marketing and want to be part of a great team with exceptional career prospect, then this role is for you! Please do not hesitate to contact us for more details. Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
B2B Marketing Executive An outstanding opportunity for a motivated and driven individual to join one of the UK s leading Telecoms Companies based in Manchester area. Our client not only provide expert, comprehensive telecommunications services to businesses and consumers but also are proud to be able to contribute and support local communities. Over the years they have showcased loyalty, support, and respect not only to their customers but also to their employees and community! We are looking to speak with applicant who can demonstrate commitment, enthusiasm along with willingness to contribute to this outstanding business. Main responsibilities for the B2B Marketing Executive: As B2B Marketing Executive, you will work closely with the Graphic Design team on a wide variety of marketing activities and strategies, reporting to the Marketing Manager. Support the Marketing Manager in delivering agreed B2B activities. Lead, plan, and execute B2B marketing campaign activities in an organised manner, ensuring all deadlines are met. Report on marketing campaign results and take ownership of ROI. Develop and deliver content strategy, working directly with the Marketing Manager and external agencies. Lead on creative content (online and for print) including adverts, PDFs, emails, brochures, blog posts, in-store screen displays, banners and landing pages with our in-house Graphic Design team. Lead continued website development, working with an external developer. Co-ordinate activities working with the wider Groups marketing team members. Develop relationships with key stakeholders, both internal and external Manage all BAU tasks, including billing ads, email signatures and digital screen displays. Main Requirements for the B2B Marketing Executive: Minimum of 3 years previous experience in a marketing role Experience in B2B marketing is essential. Experience in the telecoms industry is preferable but not essential. Experience in B2C marketing activities is preferable but not essential. Strong command of the full marketing mix, both traditional and digital. Must be able to prioritise workload effectively and work under pressure. Strong written and verbal communication skills. Excellent copywriting skills and attention to detail are essential. Stakeholder management skills working with colleagues, partners and external agencies. Outgoing and confident personality with friendly manner and good sense of humour. Consistently demonstrate a positive attitude in approaching challenging situations. What we offer in return to the successful B2B Marketing Executive : Monday to Friday- Office based Salary £30,000 + dependent on experience UK s leading wealth management pension scheme Unrivalled career development prospects 20 days holiday entitlement + Bank Holidays Company Benefits and perks If you are passionate about the marketing and want to be part of a great team with exceptional career prospect, then this role is for you! Please do not hesitate to contact us for more details. Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.