This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Apr 19, 2024
Contractor
This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
May 17, 2024
Full time
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
May 17, 2024
Full time
We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. Based at the MBS Equipment Company European headquarters in Colnbrook, West London, with occasional travel to other sites, the role of Senior Network Engineer involves the provision of robust IT Network support, with a primary focus on infrastructure. ?Serving as the main contact for users across multiple bases, and the 2nd & 3rd line IT support team, the role specialises in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. Ideally suited to an experienced Network Engineer with expertise in cutting-edge networking solutions, this is an opportunity to become a key member of a small but growing IT support team. MBSE offers a competitive salary plus a range of benefits, including 25 days holiday, plus bank holidays, private health insurance, great pension scheme, life insurance and an annual discretionary bonus scheme. ? Key Responsibilities Lead the design and implementation of complex network architectures Develop strategies to optimize network performance and scalability Provide expertise in configuring and maintaining VLANs Oversee the management of Ubiquity and Cambium networking equipment Lead and support network projects & system integration Lead the configuration and maintenance of Fortigate firewalls Collaborate with the IT team and IT manager to implement advanced security protocols Oversee the integration and optimization of CCTV systems within the network Troubleshoot and resolve advanced issues related to CCTV systems Stay at the forefront of emerging networking technologies Implement innovative solutions to enhance network efficiency and security Provide mentorship to junior team members Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation Document complex network configurations and changes IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents ? Technical skills required Extensive experience in configuring VLANs and managing complex network architectures Proficiency in working with advanced Ubiquity and Cambium networking equipment Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls Expertise in CCTV system integration within a sophisticated network environment Proven ability to troubleshoot and resolve complex networking issues Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues Excellent communication and interpersonal skills Demonstrate leadership in configuring and maintaining Fortigate firewalls Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals Establish and enforce best practices for network documentation Document complex network configurations and changes ? Key Competencies Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals Advanced Network Configuration and Management Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team ? Personal attributes Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations Demonstrate strong written and verbal communication skills, essential for clear technical communication ?Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals ? About the Company MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry. ? Part of the The MBS Group, the world's largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology. MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
May 17, 2024
Full time
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
May 17, 2024
Full time
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
May 16, 2024
Full time
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £38,000 per annum DOE- Private HealthcareIf you're a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Administration of Microsoft Entra ID (formerly Azure Active Directory)- Administration of Microsoft Intune Suite- Virtual Technology (VMware vSphere, Hyper-V)So, if you're ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 16, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £38,000 per annum DOE- Private HealthcareIf you're a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Administration of Microsoft Entra ID (formerly Azure Active Directory)- Administration of Microsoft Intune Suite- Virtual Technology (VMware vSphere, Hyper-V)So, if you're ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Position: Junior IT Support Analyst Suitable for: Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location: Rugeley (this is an office based role) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge) Experience of working in a customer facing environment IT literate and familiar with current Microsoft applications Good communication skills and ability to engage at all customer levels Experience of working with technical teams in a delivery capacity, ideally as part of a service desk / helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge would be very beneficial Junior IT Support Analyst Responsibilities: Customer Support: Reacting to first line application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to developers for future development Support release testing, daily and end of release Provide input into the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions status, quality and match to expected requirements Support the Project Manager in customer project reviews as required, where customers transition from project into BAU (Business as Usual) Training & Implementation: Setup new customer UAT and LIVE environments as required Configure customer environments in line with confirmed solution requirements Provide application training to new users, to educate as part of the service desk function Review and update where required user documentation Provide recommendations regarding best use of Service Desk Full job description is available on request To apply: Please follow the online application process and upload your CV, in Word format Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
May 16, 2024
Full time
Position: Junior IT Support Analyst Suitable for: Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location: Rugeley (this is an office based role) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the role would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge) Experience of working in a customer facing environment IT literate and familiar with current Microsoft applications Good communication skills and ability to engage at all customer levels Experience of working with technical teams in a delivery capacity, ideally as part of a service desk / helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge would be very beneficial Junior IT Support Analyst Responsibilities: Customer Support: Reacting to first line application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the Product Manager to evaluate new customer requirements (Project or Support) Provide specification support to developers for future development Support release testing, daily and end of release Provide input into the user interface and user experience (UI/UX) design Some C# programming (or training on) Project Management: Work with the Project Manager providing required updates on specific application revisions status, quality and match to expected requirements Support the Project Manager in customer project reviews as required, where customers transition from project into BAU (Business as Usual) Training & Implementation: Setup new customer UAT and LIVE environments as required Configure customer environments in line with confirmed solution requirements Provide application training to new users, to educate as part of the service desk function Review and update where required user documentation Provide recommendations regarding best use of Service Desk Full job description is available on request To apply: Please follow the online application process and upload your CV, in Word format Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
IN2-AV are working with a long-established and successful AV Systems Integrator based on the South Coast. Due to an increasing workload in their busy IT department, they are now recruiting for an AV/IT Helpdesk Support Engineer. Within this role, you will be reporting to the Team Lead and providing support for all of the IT/AV systems within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included. The roles and responsibilities include: The monitoring of the helpdesk system for inbound issues. Ensuring all issues in question are logged and documented within the Helpdesk system. Assessing issues in timely manor, and taking the necessary steps to help resolve, and if unresolved, escalate and refer these issues to Level 2 support level team members. Be prepared to also be able to deal with any remote issues the IT/AV systems have. Qualifications and experience: Ideal candidate will have an IT based qualification/background. Have a thorough interest in AV/The Audio Visual space. Excellent communication skills. Strong understanding of Microsoft Windows 10 desktops and laptops. Microsoft active directory, exchange server and windows server knowledge. Exposure to AV Systems such as - Crestron, Extron, AMX, MS Teams, Q-SYS, Dante, Shure, Biamp. If this is something of interest, please call James Andrews on (phone number removed) or email your CV to (url removed)
May 16, 2024
Full time
IN2-AV are working with a long-established and successful AV Systems Integrator based on the South Coast. Due to an increasing workload in their busy IT department, they are now recruiting for an AV/IT Helpdesk Support Engineer. Within this role, you will be reporting to the Team Lead and providing support for all of the IT/AV systems within the companies clients. You will be supporting all team members, providing desktop hardware, mobile and software device troubleshooting, with a high level of customer service included. The roles and responsibilities include: The monitoring of the helpdesk system for inbound issues. Ensuring all issues in question are logged and documented within the Helpdesk system. Assessing issues in timely manor, and taking the necessary steps to help resolve, and if unresolved, escalate and refer these issues to Level 2 support level team members. Be prepared to also be able to deal with any remote issues the IT/AV systems have. Qualifications and experience: Ideal candidate will have an IT based qualification/background. Have a thorough interest in AV/The Audio Visual space. Excellent communication skills. Strong understanding of Microsoft Windows 10 desktops and laptops. Microsoft active directory, exchange server and windows server knowledge. Exposure to AV Systems such as - Crestron, Extron, AMX, MS Teams, Q-SYS, Dante, Shure, Biamp. If this is something of interest, please call James Andrews on (phone number removed) or email your CV to (url removed)
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 16, 2024
Full time
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
May 16, 2024
Full time
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Role Overview: As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary. Key Responsibilities Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Manage the IT helpdesk queue, providing 2nd & 3rd Line support. Manage stakeholders and escalate issues when required to resolve within agreed timescales. Integrate and support CCTV systems & Net2 within the network infrastructure. Utilize/Implement monitoring tools for proactive issue detection and resolution. Proficiently troubleshoot hardware, software, and network issues. Expertise in configuring and maintaining server hardware. Administer virtualization platforms like Hyper-V. Familiarity with cloud platforms (AWS, Azure) is advantageous. Proficiency in managing and troubleshooting Windows Server and Desktop operating systems. Benefits: Competitive salary 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance Annual discretionary bonus scheme How to Apply: If you're a skilled 2/3rd line Systems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to email address . We are an equal opportunity employer and value diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Role Overview: As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary. Key Responsibilities Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Manage the IT helpdesk queue, providing 2nd & 3rd Line support. Manage stakeholders and escalate issues when required to resolve within agreed timescales. Integrate and support CCTV systems & Net2 within the network infrastructure. Utilize/Implement monitoring tools for proactive issue detection and resolution. Proficiently troubleshoot hardware, software, and network issues. Expertise in configuring and maintaining server hardware. Administer virtualization platforms like Hyper-V. Familiarity with cloud platforms (AWS, Azure) is advantageous. Proficiency in managing and troubleshooting Windows Server and Desktop operating systems. Benefits: Competitive salary 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance Annual discretionary bonus scheme How to Apply: If you're a skilled 2/3rd line Systems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to email address . We are an equal opportunity employer and value diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.