Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees. These roles will have a hybrid working style and be based in London. Key Responsibilities Serve as the initial and secondary point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users through step-by-step solutions via phone, email, or remote assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. Ability to work independently and as part of a team, with a strong commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for weekend support on an exceptional basis. Our client is eager to welcome talented individuals who thrive in a collaborative and innovative environment, dedicated to excellence in IT support. Join their team and contribute to delivering unparalleled technical expertise and customer service. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
May 16, 2024
Full time
Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees. These roles will have a hybrid working style and be based in London. Key Responsibilities Serve as the initial and secondary point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users through step-by-step solutions via phone, email, or remote assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. Ability to work independently and as part of a team, with a strong commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for weekend support on an exceptional basis. Our client is eager to welcome talented individuals who thrive in a collaborative and innovative environment, dedicated to excellence in IT support. Join their team and contribute to delivering unparalleled technical expertise and customer service. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
We are currently looking to recruit an IT Support Assistant due to the continued growth across the firm. This role is full time based in our Peterborough office. This role is a new addition for our IT Team. You will be the frontline for our IT service desk - providing prompt assistance with queries, requests, or issues relating to line-of-business applications, administrative tasks that require IT assistance, as well as equipment used by end-users. Main responsibilities include: Monitoring the firm's IT service desk platform, prioritising all incoming requests, and keeping accurate records of issues and resolutions Setting up user accounts and end-user devices for new joiners Assisting with the induction training process - ensuring new joiners have the information they need to start accessing the firm's systems. Maintaining the firm's IT asset library Assisting the IT Operations Manager and/or Head of IT in the rollout of new IT equipment Carrying out daily checks of end-user devices, ensuring all devices are compliant and there are no critical patches overdue. We are looking for a candidate that has experience gained in a similar IT Support role. You will have in-depth knowledge of the Office 365 suite, Microsoft Windows, Adobe Acrobat Pro, iOS & Android operating systems, as well as experience with Active Directory/Azure AD, Microsoft Exchange, Autopilot and Microsoft Intune. Building and maintaining strong relationships with colleagues is key to ensuring user satisfaction. We are looking for someone who has excellent communication skills, who is able to work effectively, remain calm under time pressure and the confidence to take ownership of issues. There will be a regular requirement to travel to our other offices in Cambridge and London regularly (travel costs beyond your typical office commute will be expensed). Hours: 37.5 hours Monday to Friday 9am - 5.30pm. Benefits: Competitive basic salary plus discretionary annual bonus scheme Great holiday entitlement - 25 days plus all bank holidays One day off per year for an important event e.g. birthday, plus one volunteering day per year Option to buy additional holidays Generous pension contributions Employee Assistance Programme (EAP) Refer a friend scheme Life assurance 4 x annual salary and more! This is an outstanding opportunity for the right candidate to apply their experience to a varied role within our IT Team. Apply now
May 15, 2024
Full time
We are currently looking to recruit an IT Support Assistant due to the continued growth across the firm. This role is full time based in our Peterborough office. This role is a new addition for our IT Team. You will be the frontline for our IT service desk - providing prompt assistance with queries, requests, or issues relating to line-of-business applications, administrative tasks that require IT assistance, as well as equipment used by end-users. Main responsibilities include: Monitoring the firm's IT service desk platform, prioritising all incoming requests, and keeping accurate records of issues and resolutions Setting up user accounts and end-user devices for new joiners Assisting with the induction training process - ensuring new joiners have the information they need to start accessing the firm's systems. Maintaining the firm's IT asset library Assisting the IT Operations Manager and/or Head of IT in the rollout of new IT equipment Carrying out daily checks of end-user devices, ensuring all devices are compliant and there are no critical patches overdue. We are looking for a candidate that has experience gained in a similar IT Support role. You will have in-depth knowledge of the Office 365 suite, Microsoft Windows, Adobe Acrobat Pro, iOS & Android operating systems, as well as experience with Active Directory/Azure AD, Microsoft Exchange, Autopilot and Microsoft Intune. Building and maintaining strong relationships with colleagues is key to ensuring user satisfaction. We are looking for someone who has excellent communication skills, who is able to work effectively, remain calm under time pressure and the confidence to take ownership of issues. There will be a regular requirement to travel to our other offices in Cambridge and London regularly (travel costs beyond your typical office commute will be expensed). Hours: 37.5 hours Monday to Friday 9am - 5.30pm. Benefits: Competitive basic salary plus discretionary annual bonus scheme Great holiday entitlement - 25 days plus all bank holidays One day off per year for an important event e.g. birthday, plus one volunteering day per year Option to buy additional holidays Generous pension contributions Employee Assistance Programme (EAP) Refer a friend scheme Life assurance 4 x annual salary and more! This is an outstanding opportunity for the right candidate to apply their experience to a varied role within our IT Team. Apply now
FANTASTIC ENTRY LEVEL IT OPPORTUNITY My client is seeking a talented individual to join their busy IT Team. The successful candidate will work as part of a team provide helpdesk support and ensure that our IT systems and technology run reliably and efficiently whilst assisting with the implementation and development of new systems to support their future growth. Skills required Excellent oral and written communication skills & interpersonal skills Ability to work on own initiative Team Player Positive attitude Self-Motivated Excellent time management Looking to gain experience and skills in the following: Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one. Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition. Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime. Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues. Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments. This is a great opportunity to be a part of a rapidly expanding company whilst being supported to be the best you can be. We offer a competitive salary, 23 days a year holiday (plus bank holidays), modern surroundings and the potential for career development. What are you waiting for? Click apply now!
May 15, 2024
Full time
FANTASTIC ENTRY LEVEL IT OPPORTUNITY My client is seeking a talented individual to join their busy IT Team. The successful candidate will work as part of a team provide helpdesk support and ensure that our IT systems and technology run reliably and efficiently whilst assisting with the implementation and development of new systems to support their future growth. Skills required Excellent oral and written communication skills & interpersonal skills Ability to work on own initiative Team Player Positive attitude Self-Motivated Excellent time management Looking to gain experience and skills in the following: Onboarding: Set up workstations and user accounts, ensuring new employees have the tools and access they need to start contributing from day one. Offboarding: Manage the departure process for employees, revoking access, retrieving company assets, and ensuring a smooth transition. Replacements: Oversee the replacement of hardware and software, coordinating with vendors and internal teams to minimize downtime. Maintenance: Perform routine and emergency maintenance tasks, keeping our security systems robust and responding promptly to any issues. Project Support: This role presents an ideal opportunity for the suitable candidate to engage in acquisition processes and technology deployments. This is a great opportunity to be a part of a rapidly expanding company whilst being supported to be the best you can be. We offer a competitive salary, 23 days a year holiday (plus bank holidays), modern surroundings and the potential for career development. What are you waiting for? Click apply now!
IT Support Officer, 23 months, Edinburgh, 155 per day Parity Group are delighted to partner with our client, a public sector organisation, who are looking to recruit an IT Support Officer on a 23 month contractual basis. Our client is looking to recruit an IT Support Officer who will work under the supervision of the Assistant Head: IT Support. Primary responsibilities will include, but not limited to providing both new and existing users with hardware and software, managing tickets with third party support services, supporting users' use of the supplied hardware and software and managing the secure disposal of software and hardware. You will receive a daily rate of 155 . I would love to hear from applicants who have experience in a fast paced environment and skills including: Be responsible for setting up requisite IT accounts for new recruits Support the provision of hardware to colleagues, to ensure they can effectively undertake their role Support the installation of software, providing, where applicable, instructions for users on using that software Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package Troubleshoot IT issues with staff members Demonstrable experience of supplying first and second line support in the workplace High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines Public sector/Government experience is highly desirable If this sounds like the role for you then do not hesitate to get in touch with me or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
May 15, 2024
Contractor
IT Support Officer, 23 months, Edinburgh, 155 per day Parity Group are delighted to partner with our client, a public sector organisation, who are looking to recruit an IT Support Officer on a 23 month contractual basis. Our client is looking to recruit an IT Support Officer who will work under the supervision of the Assistant Head: IT Support. Primary responsibilities will include, but not limited to providing both new and existing users with hardware and software, managing tickets with third party support services, supporting users' use of the supplied hardware and software and managing the secure disposal of software and hardware. You will receive a daily rate of 155 . I would love to hear from applicants who have experience in a fast paced environment and skills including: Be responsible for setting up requisite IT accounts for new recruits Support the provision of hardware to colleagues, to ensure they can effectively undertake their role Support the installation of software, providing, where applicable, instructions for users on using that software Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package Troubleshoot IT issues with staff members Demonstrable experience of supplying first and second line support in the workplace High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines Public sector/Government experience is highly desirable If this sounds like the role for you then do not hesitate to get in touch with me or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
This is a great opportunity for a junior Accounts Assistant to take their next step in finance. In this position you will focus on the day to day accouts payable and recievable function reporting into the finance manager. Client Details My client are an up and coming technology start-up within the gaming sector, with offices based in West End London. They are currently looking to expand their finance team to reflect their exponential growth. Description As the Accounts Assistant your responsibilities will include: Overseeing the accounts inbox Processing and raising invoices Preparing payment runs Processing credit card expenses Supporting with bank reconciliations Handling and resolving supplier queries Performing supplier statement reconciliation Chasing debt Credit control support Supporting the finance manager in ad hoc duties Profile The successful candidate will have: Studying AAT/ACCA/CIMA or degree or equivalent Experience in accounts payable or receivable is essential Experience using accounting systems (xero is highly desirable) Experience with vlookups and pivot tables on excel Excellent written and verbal communications skills Excellent attention to detail and problem solving skills Desire to learn and grow in fast-paced environment Job Offer 30,000 - 35,000 salary Hybrid working Study support Base in West End London Start-up, dynamic, friendly culture
May 15, 2024
Full time
This is a great opportunity for a junior Accounts Assistant to take their next step in finance. In this position you will focus on the day to day accouts payable and recievable function reporting into the finance manager. Client Details My client are an up and coming technology start-up within the gaming sector, with offices based in West End London. They are currently looking to expand their finance team to reflect their exponential growth. Description As the Accounts Assistant your responsibilities will include: Overseeing the accounts inbox Processing and raising invoices Preparing payment runs Processing credit card expenses Supporting with bank reconciliations Handling and resolving supplier queries Performing supplier statement reconciliation Chasing debt Credit control support Supporting the finance manager in ad hoc duties Profile The successful candidate will have: Studying AAT/ACCA/CIMA or degree or equivalent Experience in accounts payable or receivable is essential Experience using accounting systems (xero is highly desirable) Experience with vlookups and pivot tables on excel Excellent written and verbal communications skills Excellent attention to detail and problem solving skills Desire to learn and grow in fast-paced environment Job Offer 30,000 - 35,000 salary Hybrid working Study support Base in West End London Start-up, dynamic, friendly culture
Multitask Recruitment Solutions have an exciting Opportunity for an IT Support Assistant based in Haslingden. (18 months Fixed term Possibly Permanent afterwards) The Role: Installation, configuration, and maintenance of all IT equipment & systems across different sites Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone) Setting up and modifying users accounts. Repairing and replacing IT equipment as necessary. Setting up and testing new technology. Possibly training other employees to improve their understanding of IT systems and equipment. Reasonable duties as required Ideal canditate should have: Computer Science / Computing HNC Standard of education Proficient with a range of Microsoft applications Customer-centric approach and a can-do attitude. Basic networking knowledge Passion for technology and a strong desire to learn Knowledge of Windows OS environments. Good communication skills Happy to work on their own initiative or as part of a team An ability to prioritise their workload Hands on and proactive approach A keen eye for detail Team Player If you would like to apply for this position then click the Apply button now! Multitask Recruitment Solutions is committed to equal opportunities for everyone, basing decisions solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy which can be found on our website. Whilst we make every effort to respond to all applications individually, due to high volumes, this is not always viable.
May 15, 2024
Contractor
Multitask Recruitment Solutions have an exciting Opportunity for an IT Support Assistant based in Haslingden. (18 months Fixed term Possibly Permanent afterwards) The Role: Installation, configuration, and maintenance of all IT equipment & systems across different sites Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone) Setting up and modifying users accounts. Repairing and replacing IT equipment as necessary. Setting up and testing new technology. Possibly training other employees to improve their understanding of IT systems and equipment. Reasonable duties as required Ideal canditate should have: Computer Science / Computing HNC Standard of education Proficient with a range of Microsoft applications Customer-centric approach and a can-do attitude. Basic networking knowledge Passion for technology and a strong desire to learn Knowledge of Windows OS environments. Good communication skills Happy to work on their own initiative or as part of a team An ability to prioritise their workload Hands on and proactive approach A keen eye for detail Team Player If you would like to apply for this position then click the Apply button now! Multitask Recruitment Solutions is committed to equal opportunities for everyone, basing decisions solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy which can be found on our website. Whilst we make every effort to respond to all applications individually, due to high volumes, this is not always viable.
Role Title: 1st Line Support Location: Wolverhampton (plus occassional travel to local sites) Salary: £21,500 Driving License and Personal Vehicle Required Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role Title: 1st Line Support Location: Wolverhampton (plus occassional travel to local sites) Salary: £21,500 Driving License and Personal Vehicle Required Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today!If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Premier Work Support are proud to be working with a leading Manufacturer in their field, who are looking for a permanent Service Desk Assistant to work in their offices based in Dagenham. As the Service Desk Assistant you will be responsible for: Scheduling visits. Processing the paperwork from the visits ready for invoicing Covering other service desk positions when required completing all correspondence paperwork keeping within GDPR guidelines. Answering calls to resolve any queries, chase preventative planned maintenance visit sheets, collating all information to report to service team and the client. Customer satisfaction reports to be completed and passed to health and safety Manager weekly. To have a good understanding of General Data Protection Regulation to insure you are always protecting the privacy of employee and client information. For this role you will need to have worked in a similar capacity, where you have demonstrated: Good communications skills, with the ability to liaise and correspond to customers and internal departments and external departments. Answering calls - deal with queries, chase accounts and resolve planned maintenance issues. Creating reports, presenting them to clients and managers and to record them on the relevant place. Being self-motivated with a proactive approach Ensuring quality systems and standards are maintained throughout the company Ability to manage a diary and focus on solutions. Hours of work: Monday to Friday, 9:00am to 5:00pm If you have all the skills and ability for this position, please apply today.
May 15, 2024
Full time
Premier Work Support are proud to be working with a leading Manufacturer in their field, who are looking for a permanent Service Desk Assistant to work in their offices based in Dagenham. As the Service Desk Assistant you will be responsible for: Scheduling visits. Processing the paperwork from the visits ready for invoicing Covering other service desk positions when required completing all correspondence paperwork keeping within GDPR guidelines. Answering calls to resolve any queries, chase preventative planned maintenance visit sheets, collating all information to report to service team and the client. Customer satisfaction reports to be completed and passed to health and safety Manager weekly. To have a good understanding of General Data Protection Regulation to insure you are always protecting the privacy of employee and client information. For this role you will need to have worked in a similar capacity, where you have demonstrated: Good communications skills, with the ability to liaise and correspond to customers and internal departments and external departments. Answering calls - deal with queries, chase accounts and resolve planned maintenance issues. Creating reports, presenting them to clients and managers and to record them on the relevant place. Being self-motivated with a proactive approach Ensuring quality systems and standards are maintained throughout the company Ability to manage a diary and focus on solutions. Hours of work: Monday to Friday, 9:00am to 5:00pm If you have all the skills and ability for this position, please apply today.
IT Technical Support Specialist Job Type: Full-time Location: Norwich Salary: Up to £34k We are seeking an IT Technical Support Specialist to join our team and play a pivotal role in implementing our IT strategy and service provision. This role involves working closely with the IT Services Manager and senior colleagues, providing technical support across the Academy Trust, and mentoring other team members. The ideal candidate will be capable of operating independently and deputising for the IT Services Manager when necessary. Day to Day of the role: Assist in implementing IT policies and procedures within the Academy Trust. Participate in the IT Steering Group and contribute to IT service and infrastructure proposals. Manage IT services and networks, ensuring effective server and network management. Create and manage user accounts, ensuring correct access rights and regular auditing. Advise on software/hardware compatibility and oversee installations and licence management. Maintain asset records and manage the disposal of redundant equipment. Ensure robust data back-up procedures and system security. Monitor IT resource usage and report any misuse in line with Trust policy. Provide technical support and training to staff and pupils, and mentor IT Services Team members. Liaise with external contractors for procurement of IT equipment and infrastructure upgrades. Required Skills & Qualifications: Proven experience in IT technical support and strategy implementation. Strong knowledge of IT services, server and network management. Experience with system and information security, including GDPR compliance. Ability to provide support and training to a diverse group of users. Excellent organisational skills and the ability to prioritise effectively. Strong communication skills and the ability to work collaboratively. Benefits: Competitive salary and opportunities for professional development. Supportive and collaborative working environment. Participation in whole school events and contribution to the Trust's ethos. Comprehensive health and safety policies. To apply for the IT Technical Support Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
May 14, 2024
Full time
IT Technical Support Specialist Job Type: Full-time Location: Norwich Salary: Up to £34k We are seeking an IT Technical Support Specialist to join our team and play a pivotal role in implementing our IT strategy and service provision. This role involves working closely with the IT Services Manager and senior colleagues, providing technical support across the Academy Trust, and mentoring other team members. The ideal candidate will be capable of operating independently and deputising for the IT Services Manager when necessary. Day to Day of the role: Assist in implementing IT policies and procedures within the Academy Trust. Participate in the IT Steering Group and contribute to IT service and infrastructure proposals. Manage IT services and networks, ensuring effective server and network management. Create and manage user accounts, ensuring correct access rights and regular auditing. Advise on software/hardware compatibility and oversee installations and licence management. Maintain asset records and manage the disposal of redundant equipment. Ensure robust data back-up procedures and system security. Monitor IT resource usage and report any misuse in line with Trust policy. Provide technical support and training to staff and pupils, and mentor IT Services Team members. Liaise with external contractors for procurement of IT equipment and infrastructure upgrades. Required Skills & Qualifications: Proven experience in IT technical support and strategy implementation. Strong knowledge of IT services, server and network management. Experience with system and information security, including GDPR compliance. Ability to provide support and training to a diverse group of users. Excellent organisational skills and the ability to prioritise effectively. Strong communication skills and the ability to work collaboratively. Benefits: Competitive salary and opportunities for professional development. Supportive and collaborative working environment. Participation in whole school events and contribution to the Trust's ethos. Comprehensive health and safety policies. To apply for the IT Technical Support Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Artist Management Assistant - Music Remote/Hybrid working Competitive Salary Incredible opportunity for a highly organised and detail-oriented Artist Management Assistant to support a well-established UK based artist. Reporting into the Founder/Artist Manager, you will be responsible for diary management, booking travel arrangements and general administrative tasks. Key features will include: PRS performance registrations. Assisting tour manager (incl filling out forms and managing guestlists etc). Project tracking; assist mapping of all current, past, future projects for CEO and wider team collectively. Arrange local and international meetings and events (photoshoots, press events, writing sessions, music videos) Minute taking; take notes and list actions from meetings, distribute outcomes and actions where appropriate. Information Management: filing and distributing information/files/assets where requested. Accounts: completing personal and business expenses, travel requisitions and mileage log, company budgets and spending reports as requested. The ideal candidate will be: Efficient: must have capacity for high paced workload and be highly organised. Detail-oriented: Every single word/file/appearance/moment is a representation of the artists and company and therefore an opportunity to be precise. Initiative: be a quick learner, willing to take initiative to pre-empt what can be done to make upcoming processes easier/quicker/better. If your experience matches the requirements above and you are interested in finding out more about this amazing Artist Management Assistant opportunity, please apply now!? Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
May 14, 2024
Full time
Artist Management Assistant - Music Remote/Hybrid working Competitive Salary Incredible opportunity for a highly organised and detail-oriented Artist Management Assistant to support a well-established UK based artist. Reporting into the Founder/Artist Manager, you will be responsible for diary management, booking travel arrangements and general administrative tasks. Key features will include: PRS performance registrations. Assisting tour manager (incl filling out forms and managing guestlists etc). Project tracking; assist mapping of all current, past, future projects for CEO and wider team collectively. Arrange local and international meetings and events (photoshoots, press events, writing sessions, music videos) Minute taking; take notes and list actions from meetings, distribute outcomes and actions where appropriate. Information Management: filing and distributing information/files/assets where requested. Accounts: completing personal and business expenses, travel requisitions and mileage log, company budgets and spending reports as requested. The ideal candidate will be: Efficient: must have capacity for high paced workload and be highly organised. Detail-oriented: Every single word/file/appearance/moment is a representation of the artists and company and therefore an opportunity to be precise. Initiative: be a quick learner, willing to take initiative to pre-empt what can be done to make upcoming processes easier/quicker/better. If your experience matches the requirements above and you are interested in finding out more about this amazing Artist Management Assistant opportunity, please apply now!? Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Class Technology Solutions Ltd
Abingdon, Oxfordshire
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting op portunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 13, 2024
Full time
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting op portunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Role: Finance Assistant Location: Warrington Salary: 28,000 Are you passionate about finance and eager to kickstart your career in a dynamic environment? We're seeking a talented Finance Assistant to join our team and make an impact! Role Overview: As a Finance Assistant, you will play a pivotal role in supporting our finance team in various tasks including but not limited to: Role: Assisting with accounts payable and receivable functions Reconciling financial statements Processing invoices and expense reports Conducting financial data entry and maintaining accurate records Assisting with budgeting and forecasting activities Providing general administrative support to the finance department Requirements: Enter invoices received correctly and accurately onto Purchase Ledger using correct nominal codes. Maintain accurate supplier details Reconciliation of PSO bank account, main bank account purchase transactions, and business. Ensure that all reconciled transactions have corresponding source documentation attached, where possible. Reconciliation of supplier statements received against ledger balances. Daily feedback to FC/Accounts team for chased supplier payments. Give updates to suppliers, re payment dates, when supplied. Balance Sheet Reconciliations. Any ad-hoc tasks or other finance-related work as needed. Why Join Us? Opportunity for professional growth and development Collaborative and inclusive work culture Competitive salary and benefits package Chance to make a meaningful impact in a growing company If you're ready to embark on an exciting journey in finance and contribute to our success, we want to hear from you! Join us in shaping the future of finance! Apply today! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: Finance Assistant Location: Warrington Salary: 28,000 Are you passionate about finance and eager to kickstart your career in a dynamic environment? We're seeking a talented Finance Assistant to join our team and make an impact! Role Overview: As a Finance Assistant, you will play a pivotal role in supporting our finance team in various tasks including but not limited to: Role: Assisting with accounts payable and receivable functions Reconciling financial statements Processing invoices and expense reports Conducting financial data entry and maintaining accurate records Assisting with budgeting and forecasting activities Providing general administrative support to the finance department Requirements: Enter invoices received correctly and accurately onto Purchase Ledger using correct nominal codes. Maintain accurate supplier details Reconciliation of PSO bank account, main bank account purchase transactions, and business. Ensure that all reconciled transactions have corresponding source documentation attached, where possible. Reconciliation of supplier statements received against ledger balances. Daily feedback to FC/Accounts team for chased supplier payments. Give updates to suppliers, re payment dates, when supplied. Balance Sheet Reconciliations. Any ad-hoc tasks or other finance-related work as needed. Why Join Us? Opportunity for professional growth and development Collaborative and inclusive work culture Competitive salary and benefits package Chance to make a meaningful impact in a growing company If you're ready to embark on an exciting journey in finance and contribute to our success, we want to hear from you! Join us in shaping the future of finance! Apply today! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The Role: Our client, an established and friendly architecture practice who have a variety of projects across different sectors are seeking a Admin Assistant to join their studio in central London on a full time or part-time basis. Within this role, you will be delivering administrative support to the studio while being guided by the Studio Manager. You will be crucial in facilitating the practice's seamless operations, ensuring the day to day aspects of the studio are in hand and being a key point of contact for the wider team. The ideal candidate will exhibit exceptional administrative, communication, and organisational abilities, coupled with a proactive and approachable demeanour. This is a perfect opportunity for an individual seeking to develop their office experience within the creative industry. You will be joining a collaborative and welcoming team with a lovely working environment and sociable culture! Please note, this is open to part time (four days per week) or full time depending on the candidate. Key Responsibilities: Professionally manage incoming calls, directing and relaying messages as needed Ensure studio cleanliness, organisation, and supplies Support with monitoring equipment, supplies, and schedules Facilitate diary management, meetings, and equipment setup Maintain office systems, records, and documents, assisting in file management Prepare necessary documents for internal meetings Uphold GDPR compliance standards Handle Accounts Payable tasks including invoice processing and supplier interactions Manage Accounts Receivable tasks including issuing statements Efficiently reconcile and post card receipts and expense claims Conduct various administrative tasks e.g. data entry, filing, and document management Assist in archiving responsibilities Support studio activities during audits when necessary Key Skills: Prior experience in administration, office support and finance Proficient IT skills including Microsoft Office Suite (Word, Excel, Outlook, Teams) Exceptional communication skills, both written and verbal Strong interpersonal skills with a polite, professional, and approachable demeanour Proficient in numeracy Effective organisational, time management, and analytical capabilities Ability to manage multiple tasks, prioritise efficiently, and meet tight deadlines Meticulous and methodical approach Ideally familiar with Adobe Creative Suite, including Acrobat Pro DC and InDesign If you would like to apply for this position, please click on apply to attach your CV. By applying for this role, you agree to our Privacy Policy (full details are shown at the bottom of our website). The Crowd is an equal opportunities employer and agency.
Aug 19, 2023
Full time
The Role: Our client, an established and friendly architecture practice who have a variety of projects across different sectors are seeking a Admin Assistant to join their studio in central London on a full time or part-time basis. Within this role, you will be delivering administrative support to the studio while being guided by the Studio Manager. You will be crucial in facilitating the practice's seamless operations, ensuring the day to day aspects of the studio are in hand and being a key point of contact for the wider team. The ideal candidate will exhibit exceptional administrative, communication, and organisational abilities, coupled with a proactive and approachable demeanour. This is a perfect opportunity for an individual seeking to develop their office experience within the creative industry. You will be joining a collaborative and welcoming team with a lovely working environment and sociable culture! Please note, this is open to part time (four days per week) or full time depending on the candidate. Key Responsibilities: Professionally manage incoming calls, directing and relaying messages as needed Ensure studio cleanliness, organisation, and supplies Support with monitoring equipment, supplies, and schedules Facilitate diary management, meetings, and equipment setup Maintain office systems, records, and documents, assisting in file management Prepare necessary documents for internal meetings Uphold GDPR compliance standards Handle Accounts Payable tasks including invoice processing and supplier interactions Manage Accounts Receivable tasks including issuing statements Efficiently reconcile and post card receipts and expense claims Conduct various administrative tasks e.g. data entry, filing, and document management Assist in archiving responsibilities Support studio activities during audits when necessary Key Skills: Prior experience in administration, office support and finance Proficient IT skills including Microsoft Office Suite (Word, Excel, Outlook, Teams) Exceptional communication skills, both written and verbal Strong interpersonal skills with a polite, professional, and approachable demeanour Proficient in numeracy Effective organisational, time management, and analytical capabilities Ability to manage multiple tasks, prioritise efficiently, and meet tight deadlines Meticulous and methodical approach Ideally familiar with Adobe Creative Suite, including Acrobat Pro DC and InDesign If you would like to apply for this position, please click on apply to attach your CV. By applying for this role, you agree to our Privacy Policy (full details are shown at the bottom of our website). The Crowd is an equal opportunities employer and agency.
We are looking for IT Sales Manager/consultant/assistant on Hybrid/Reading JOB DESCRIPTION: RESPONSIBILITIES: Planning and implementation of Sales strategies (ie customer segmentation and prioritization, value proposition, partnerships, channels) Achieve growth and hit sales targets Develop relationships with partner ecosystem Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify target markets and market shifts while being fully aware of new products and competition status SKILLS: A good level of technical understanding, with enthusiasm for new technology and its business uses Experience/exposure to Cyber Security, Digital and Cloud Technologies. Awareness of Technology landscape and main digital challenges in these industries. Good network of contacts in relevant accounts of the mentioned industries, capacity to establish relationships, confidence and credibility articulate, persuasive and influential verbal communication skills business awareness/results driven REQUIREMENTS: Access to a network of contacts in key accounts in the priority industries BS/MS degree in business administration, engineering or a related field Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets Committed to continuous education through workshops, seminars and conferences Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Proven ability to drive the sales process from plan to close Strong business sense and industry expertise Benefits, Salary range from 28,000 to 30,000 Annual leave Medical insurance Pension Bonus on sales
Aug 14, 2023
Full time
We are looking for IT Sales Manager/consultant/assistant on Hybrid/Reading JOB DESCRIPTION: RESPONSIBILITIES: Planning and implementation of Sales strategies (ie customer segmentation and prioritization, value proposition, partnerships, channels) Achieve growth and hit sales targets Develop relationships with partner ecosystem Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify target markets and market shifts while being fully aware of new products and competition status SKILLS: A good level of technical understanding, with enthusiasm for new technology and its business uses Experience/exposure to Cyber Security, Digital and Cloud Technologies. Awareness of Technology landscape and main digital challenges in these industries. Good network of contacts in relevant accounts of the mentioned industries, capacity to establish relationships, confidence and credibility articulate, persuasive and influential verbal communication skills business awareness/results driven REQUIREMENTS: Access to a network of contacts in key accounts in the priority industries BS/MS degree in business administration, engineering or a related field Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets Committed to continuous education through workshops, seminars and conferences Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Proven ability to drive the sales process from plan to close Strong business sense and industry expertise Benefits, Salary range from 28,000 to 30,000 Annual leave Medical insurance Pension Bonus on sales
WILDFOWL AND WETLANDS TRUST
Gloucester, Gloucestershire
Assistant IT Support Technician Slimbridge Wetland Centre, HQ, with the opportunity for some hybrid working.37.5 hours per week£22,015 to £24,015 per annum, dependent on experienceIf you enjoy technology and have a passion for problem solving, we would love to hear from you. This is a great opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. The Role As an Assistant IT Support Technician, you will:- Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests- Provide IT related support to the WWT end-user community.- Play a key role in processing, configuring and issuing new PCs, laptops and associated peripherals to WWT requirements.- Troubleshoot PCs, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.- Perform common user account administration including creating / removing user accounts and managing permissions. - Keep updated relevant IT documentation.- Assist other members of the IT team in their daily activities and IT projects. About You You will ideally have experience of supporting a wide range of end users in a Microsoft network. You should be confident in supporting Windows 10 and Office 16 and experience in supporting Office 365 would be an advantage. You must be confident in configuring and maintaining PCs, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. You will also possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. For this role we can offer flexibility around working from home. It is expected the role could work from home up to 2 days a week once the induction period is completed. If this is of interested, then we are happy to discuss this at interview stage. About Us The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.In return for your hard work and dedication you'll enjoy a wide range of benefits including:- 25 days' annual leave plus bank holidays increasing to 30 days after 5 years' service- Contributory pension scheme (conditions apply)- Life assurance - Free parking and secure bike storage areas- Cycle to work scheme- Free entry to all our centres Closing date : 25th September 2022 Interview date : Monday 3rd October onsite at Slimbridge, HQ WWT is an equal opportunities employer, and all applications will be considered solely on merit. Registered Charity Number England & Wales, no and Scotland, no SC039410 To apply as an Assistant IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Sep 15, 2022
Full time
Assistant IT Support Technician Slimbridge Wetland Centre, HQ, with the opportunity for some hybrid working.37.5 hours per week£22,015 to £24,015 per annum, dependent on experienceIf you enjoy technology and have a passion for problem solving, we would love to hear from you. This is a great opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. The Role As an Assistant IT Support Technician, you will:- Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests- Provide IT related support to the WWT end-user community.- Play a key role in processing, configuring and issuing new PCs, laptops and associated peripherals to WWT requirements.- Troubleshoot PCs, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.- Perform common user account administration including creating / removing user accounts and managing permissions. - Keep updated relevant IT documentation.- Assist other members of the IT team in their daily activities and IT projects. About You You will ideally have experience of supporting a wide range of end users in a Microsoft network. You should be confident in supporting Windows 10 and Office 16 and experience in supporting Office 365 would be an advantage. You must be confident in configuring and maintaining PCs, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. You will also possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. For this role we can offer flexibility around working from home. It is expected the role could work from home up to 2 days a week once the induction period is completed. If this is of interested, then we are happy to discuss this at interview stage. About Us The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.In return for your hard work and dedication you'll enjoy a wide range of benefits including:- 25 days' annual leave plus bank holidays increasing to 30 days after 5 years' service- Contributory pension scheme (conditions apply)- Life assurance - Free parking and secure bike storage areas- Cycle to work scheme- Free entry to all our centres Closing date : 25th September 2022 Interview date : Monday 3rd October onsite at Slimbridge, HQ WWT is an equal opportunities employer, and all applications will be considered solely on merit. Registered Charity Number England & Wales, no and Scotland, no SC039410 To apply as an Assistant IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Nov 10, 2021
Full time
BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London, Barcelona and Shenzhen offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but, and a school among the verdant fjords of the Faroe Islands. Our vision spans travelling at supersonic speed with Hyperloop One, to living in floating cities, and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. Our London office is looking for an ambitious, proactive and highly organized IT Manager with proven experience from a similar role within Microsoft 365, network configuration and management. The IT Manager will be a part of a global IT team consisting of 10 colleagues across the world and will be responsible for the daily IT operations of BIG's London office, while looking to solve local challenges together with the local IT Assistant. As the IT Manager, you will coordinate and prioritize projects with IT managers from our other offices and report directly to the CIO. The right candidate must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues. You must be committed to working in a self-motivated but collaborative manner, with a desire to continually learn and develop, in a dynamic and fast-paced environment. Primary areas of responsibility: Provide dedicated and direct IT support to all BIG London staff in a professional manner Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, as well as a range of standard software applications within the architecture industry Take ownership of emerging issues by troubleshooting and then implementing temporary and/or permanent solutions with the aim of restoring service to staff as soon as possible Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system Communicate relevant updates to, and set clear service expectations with the CIO Liaise with BIG's IT service providers and be their first point of contact at the London office Create user accounts and reset passwords ensuring that the correct permissions are in place and data security is applied; this entails dealing with confidential information and ensuring full compliance in accordance with GDPR regulations and local legislation Provide feedback to the wider IT team on ticket trends or common issues occurring in the London office Negotiate new agreements with local IT service providers and suppliers Pro-actively plan and purchase new IT equipment in accordance with the needs of the London office and assist with relevant aspects of employee on- and off- boarding Monitor and research new developments in IT and make recommendations on implementation of alternative IT solutions We seek a person who: Has previous experience leading all IT initiatives in a professional office environment (experience from the creative sector is a plus) Is organized, structured and detail oriented with a positive can-do attitude Has the ability to work independently and collaborate in a team environment simultaneously Is able to communicate clearly and effectively with members of staff across all levels of seniority Has a professional presence, is capable of multi-tasking, and is service minded Is proactive and completes tasks with a sense of urgency Feels that no task is too little or too great Is a natural people-person who enjoys a busy and creative environment Demonstrates clear and concise English written and verbal communication and has excellent interpersonal skills Won't settle for status quo This job description reflects the core activities of the role and is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing. There is a requirement for the post holder to recognize this and adopt a flexible approach to work. Application: Please upload your CV and any relevant references. We will contact you if your profile matches our requirements. Relevant applicants will be interviewed on an on-going basis, as we are seeking to fill this vacancy as soon as possible. This is a permanent, full-time position based out of BIG's London office. You must have permission to live and work in the UK. Salary will be subject to relevant experience and qualifications. Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Backwatch Safety Products Ltd
Bridgend, South Wales
Reporting to: Sales Director/CEO.
Job Purpose:
Working within a small, established team in a varied and demanding role. There will be dealings with all levels of staff, so excellent communication skills and team spirit are essential. Whilst the primary responsibility will be on the company accounting function.
Key responsibi lities include:
The receipt, recording, approving, in consultation with the CEO, posting of all suppliers invoices.
Reconciling suppliers statements.
.Approving monthly payments to suppliers for action by the office manager.
Reconciling bank accounts from statements provided by the office manager.
Posting of all cash transactions from above.
Post all payments received from customers.
Extract Aged Debtors report,monthly and chase by email and telephone, any overdue debts and obtain payment.
Extract reports from Sage accounting system, analyse and post monthly.
Any ad hoc duties requested by CEO.
Experience and attributes required:
Must have atleast 3 years experience working in an accounting function, carrying out the tasks noted above.
Good knowledge of Sage Accounting system is essential
Must understand the double entry system of book-keeping for general recording of financial transactions.
Must have excellent organisational skills and the ability to complete tasks on tine and be prepared to work outside normal hours when work-load demands.
Must above all be flexible, join in to assist in duties outside of the accounting function, when required, be part of the team and committed to the success of the company.
The Company:
Well established (23 years), financially sound, successful family owned business, operating, locally, nationally and internationally.
Based just North of Bridgend, close to the M4, near bus and train stops.0
Supplying safety equipment to the commercial vehicle market.
The conditions and rewards:
Competiive salary, with profit share Scheme
Private health care after one years service.
34 hour week in modern offices, with car parking facilities.
Very pleasant working environment with happy, long term worling colleagues.
THIS IS A CARREER OPPORTUNITY NOT JUST A 9 TO 5 JOB.
Apply in the first instance to
John Davies
Operations Director to this email address with details of Education, work experience and availabilty
Oct 28, 2021
Full time
Reporting to: Sales Director/CEO.
Job Purpose:
Working within a small, established team in a varied and demanding role. There will be dealings with all levels of staff, so excellent communication skills and team spirit are essential. Whilst the primary responsibility will be on the company accounting function.
Key responsibi lities include:
The receipt, recording, approving, in consultation with the CEO, posting of all suppliers invoices.
Reconciling suppliers statements.
.Approving monthly payments to suppliers for action by the office manager.
Reconciling bank accounts from statements provided by the office manager.
Posting of all cash transactions from above.
Post all payments received from customers.
Extract Aged Debtors report,monthly and chase by email and telephone, any overdue debts and obtain payment.
Extract reports from Sage accounting system, analyse and post monthly.
Any ad hoc duties requested by CEO.
Experience and attributes required:
Must have atleast 3 years experience working in an accounting function, carrying out the tasks noted above.
Good knowledge of Sage Accounting system is essential
Must understand the double entry system of book-keeping for general recording of financial transactions.
Must have excellent organisational skills and the ability to complete tasks on tine and be prepared to work outside normal hours when work-load demands.
Must above all be flexible, join in to assist in duties outside of the accounting function, when required, be part of the team and committed to the success of the company.
The Company:
Well established (23 years), financially sound, successful family owned business, operating, locally, nationally and internationally.
Based just North of Bridgend, close to the M4, near bus and train stops.0
Supplying safety equipment to the commercial vehicle market.
The conditions and rewards:
Competiive salary, with profit share Scheme
Private health care after one years service.
34 hour week in modern offices, with car parking facilities.
Very pleasant working environment with happy, long term worling colleagues.
THIS IS A CARREER OPPORTUNITY NOT JUST A 9 TO 5 JOB.
Apply in the first instance to
John Davies
Operations Director to this email address with details of Education, work experience and availabilty
Finance & Team Administrator Full time, Fixed term contract (12 months) Location - Weybridge Area Salary range £25,000 - £30,000 Start date - August/September 2021 TransformU, an IT Change & Solutions specialist, are seeking a well-motivated and well organised Finance & Team Administrator to support the day to day running of a fast paced and rapidly growing organisation. Your duties will include maintaining contract, invoicing and billing information for all of our contractors and clients, verifying services and supplier information and general administration and servicing related to the work of an IT based organisation. You will be required to work with employees within the organisation, external contractors and a large corporate client so must be confident and capable of managing day to day items that arise. This is a brand new opportunity and you will be in a unique position to really make this role a pivotal part of the team at TransformU. You will have gained some work experience in a similar role or have experience of working as a Financial Administrator or Accounts Administrator as the role will be quite finance heavy, because this is where we need some additional support for our Directors. You will have strong numeracy skills, a good grasp of numbers and basic financial terminology. You will be an excellent communicator, both in writing and verbally, as you will be required to send emails, contracts and communicate over the phone and on Microsoft Teams on a daily basis. You will also have good IT based skills, with proficiency of using MS Excel, Word, PowerPoint and Teams. You will be involved in a range of tasks, including: Creating contracts / orders for services provided by the company to its clients Creating contracts and purchase orders with company's suppliers Following up with clients with respect to contract approvals Invoicing clients for services performed (on company and client systems) Recording incoming payments and performing bank reconciliations Verifying services received and recording supplier invoices in the company's systems Running a small payroll, with support, for company employees on the company's systems Executing monthly, quarterly reporting for VAT and Payroll to HMRC ( via company's systems) with support Maintaining document (contracts, orders, invoices) repository on company's document database Team administration: Procuring IT equipment, on boarding company's consultants to client organisation (e.g. - raising on boarding requests), organising systems access, managing team calendar / team availability Skills & Experience required The candidate must have the following skills and experience: Experience of working in a Team Administrator, Finance Administrator, Accounts Assistant or similar role, post school/college or university is essential Experience of working within a commercial setting is advantageous. This could include experience of billing customers, handling invoices and dealing with enquiries. Candidates with experience or qualifications in Finance or Accounting are desirable Strong numeracy skills and a good grasp of financial terminology are essential. Strong attention to detail and organisation skills Excellent communication skills, both written and verbal Excellent MS Office Skills: Excel, Word, PowerPoint are essential. Experience of Microsoft Teams is desirable. Experience of using an Accounting Software such as Sage or QuickBooks is very desirable. Experience of using Contract Administration tools such as DocuSign or Automated Signing tools is desirable. What we will offer you: Training on company's systems and processes to enable the successful candidate to perform their role. We want to be able to nurture someone to develop their skills and work with us. An opportunity to grow in the role and learn new skills such as reporting tools and IT based skills in the future. An encouraging, collaborative work culture with a friendly team of individuals, all specialists in IT and Finance. Role location: Weybridge Area Initial induction period at the company offices Flexible working arrangement post induction, expectation of 60% company office based, 40% home based working 25 days paid holiday per annum Up to 10% performance related bonus Company provided IT equipment Statutory sick pay and pensions
Sep 10, 2021
Contractor
Finance & Team Administrator Full time, Fixed term contract (12 months) Location - Weybridge Area Salary range £25,000 - £30,000 Start date - August/September 2021 TransformU, an IT Change & Solutions specialist, are seeking a well-motivated and well organised Finance & Team Administrator to support the day to day running of a fast paced and rapidly growing organisation. Your duties will include maintaining contract, invoicing and billing information for all of our contractors and clients, verifying services and supplier information and general administration and servicing related to the work of an IT based organisation. You will be required to work with employees within the organisation, external contractors and a large corporate client so must be confident and capable of managing day to day items that arise. This is a brand new opportunity and you will be in a unique position to really make this role a pivotal part of the team at TransformU. You will have gained some work experience in a similar role or have experience of working as a Financial Administrator or Accounts Administrator as the role will be quite finance heavy, because this is where we need some additional support for our Directors. You will have strong numeracy skills, a good grasp of numbers and basic financial terminology. You will be an excellent communicator, both in writing and verbally, as you will be required to send emails, contracts and communicate over the phone and on Microsoft Teams on a daily basis. You will also have good IT based skills, with proficiency of using MS Excel, Word, PowerPoint and Teams. You will be involved in a range of tasks, including: Creating contracts / orders for services provided by the company to its clients Creating contracts and purchase orders with company's suppliers Following up with clients with respect to contract approvals Invoicing clients for services performed (on company and client systems) Recording incoming payments and performing bank reconciliations Verifying services received and recording supplier invoices in the company's systems Running a small payroll, with support, for company employees on the company's systems Executing monthly, quarterly reporting for VAT and Payroll to HMRC ( via company's systems) with support Maintaining document (contracts, orders, invoices) repository on company's document database Team administration: Procuring IT equipment, on boarding company's consultants to client organisation (e.g. - raising on boarding requests), organising systems access, managing team calendar / team availability Skills & Experience required The candidate must have the following skills and experience: Experience of working in a Team Administrator, Finance Administrator, Accounts Assistant or similar role, post school/college or university is essential Experience of working within a commercial setting is advantageous. This could include experience of billing customers, handling invoices and dealing with enquiries. Candidates with experience or qualifications in Finance or Accounting are desirable Strong numeracy skills and a good grasp of financial terminology are essential. Strong attention to detail and organisation skills Excellent communication skills, both written and verbal Excellent MS Office Skills: Excel, Word, PowerPoint are essential. Experience of Microsoft Teams is desirable. Experience of using an Accounting Software such as Sage or QuickBooks is very desirable. Experience of using Contract Administration tools such as DocuSign or Automated Signing tools is desirable. What we will offer you: Training on company's systems and processes to enable the successful candidate to perform their role. We want to be able to nurture someone to develop their skills and work with us. An opportunity to grow in the role and learn new skills such as reporting tools and IT based skills in the future. An encouraging, collaborative work culture with a friendly team of individuals, all specialists in IT and Finance. Role location: Weybridge Area Initial induction period at the company offices Flexible working arrangement post induction, expectation of 60% company office based, 40% home based working 25 days paid holiday per annum Up to 10% performance related bonus Company provided IT equipment Statutory sick pay and pensions
Provide first-line support to system users in relation to designated CAL ICT systems and equipment in accordance with agreed priorities and service level agreements,
Provide support and guidance through the ICT Service Desk system (including by telephone or video call), finding a resolution to requests raised, escalating tickets as appropriate,
General hardware maintenance of ICT equipment, including desktops, laptops (and peripherals), VoIP telephones and mobile telephone devices, as determined by the needs of the ICT team.
Maintain records within the ICT Service Desk system, ensuring accurate logs of tickets, responses, problems and the resolutions.
Support the development of the ICT Service Desk through maintaining Service Desk records and identifying development needs including suggested template tickets, responses and opportunities for workflow automation.
Maintain user accounts within the designated systems, ensuring the security and integrity of accounts and data is maintained with the highest priority and inline with agreed processes.
Reporting
Assist the ICT Team with the production of routine reports, using data from corporate systems.
Support users through the ICT Service Desk in the production of ad hoc reports,
Support the work of CAL through investigation of the root cause of any data anomalies in reporting and advising on corrective action.
ICT Administration
Produce and maintain letter templates on the CAL Case Recording system,
Produce and maintain appointment calendar templates on the CAL Case Recording system,
Maintain the masterplan of routine room usage, for the weekly appointment schedule,
Support the development and maintenance of ICT User and Process guides,
Support the maintenance and development of file storage within the CAL Intranet SharePoint site, ensuring appropriate usage and document tags are applied,
Other duties and responsibilities
Carry out any other tasks as requested by the ICT Manager to ensure the effective delivery of ICT Support, and the overall service of CAL.
Provide occasional support to the Administration Team as determined by the ICT Manager, such as switchboard cover during team meetings.
Abide by all CAL policies and procedures.
Work flexibly to ensure smooth running of services, including occasional unplanned extended hours to respond to urgent situations.
Sep 16, 2020
Full time
Provide first-line support to system users in relation to designated CAL ICT systems and equipment in accordance with agreed priorities and service level agreements,
Provide support and guidance through the ICT Service Desk system (including by telephone or video call), finding a resolution to requests raised, escalating tickets as appropriate,
General hardware maintenance of ICT equipment, including desktops, laptops (and peripherals), VoIP telephones and mobile telephone devices, as determined by the needs of the ICT team.
Maintain records within the ICT Service Desk system, ensuring accurate logs of tickets, responses, problems and the resolutions.
Support the development of the ICT Service Desk through maintaining Service Desk records and identifying development needs including suggested template tickets, responses and opportunities for workflow automation.
Maintain user accounts within the designated systems, ensuring the security and integrity of accounts and data is maintained with the highest priority and inline with agreed processes.
Reporting
Assist the ICT Team with the production of routine reports, using data from corporate systems.
Support users through the ICT Service Desk in the production of ad hoc reports,
Support the work of CAL through investigation of the root cause of any data anomalies in reporting and advising on corrective action.
ICT Administration
Produce and maintain letter templates on the CAL Case Recording system,
Produce and maintain appointment calendar templates on the CAL Case Recording system,
Maintain the masterplan of routine room usage, for the weekly appointment schedule,
Support the development and maintenance of ICT User and Process guides,
Support the maintenance and development of file storage within the CAL Intranet SharePoint site, ensuring appropriate usage and document tags are applied,
Other duties and responsibilities
Carry out any other tasks as requested by the ICT Manager to ensure the effective delivery of ICT Support, and the overall service of CAL.
Provide occasional support to the Administration Team as determined by the ICT Manager, such as switchboard cover during team meetings.
Abide by all CAL policies and procedures.
Work flexibly to ensure smooth running of services, including occasional unplanned extended hours to respond to urgent situations.
Overview
We are looking for a junior I.T. Support Assistant, to join our small but busy I.T. team. You will be located in our head office in Purfleet, near Lakeside, working within a team of 4 handling all matters relating to the I.T. support .
The I.T. Support Assistant will play a play a pivotal role within the I.T. team in meeting the company’s objectives and goals.
The junior I.T. Support Assistant will be required to work within a team environment, but also have the ability to work on their own initiative when their line manager is out of the office. They will need strong interpersonal skills and have the ability to communicate effectively providing I.T. support to colleagues at all levels. They will also need to have the ability to work under pressure and manage their own priorities; which is a key requirement of the role.
This role would suit a motivated and friendly individual with excellent problem-solving skills and the ability to prioritise a demanding workload. Previous experience working in the I.T. sector of another company would be an advantage, although plenty of ‘on-the-job’ training will be given.
Responsibilities
* Installing toner cartridges
* Monitoring stock level and proactively ordering printer supplies to ensure constant availability
* Disposing of redundant hardware in a safe and secure fashion
* Installing and configuring computer systems
* Diagnosing & solving hardware/software faults
* Diagnosing & Solving printer errors
* Diagnosing & Solving Local area network problems
* Diagnosing & solving Wide area networks problems
* Providing support for VPN Clients
* Proving support for remote offices
* Providing support for the hosted telephone system
* Installing new software
* Installing new hardware (servers, printers, computer workstations etc)
* Setting up user accounts, permissions and passwords
* Overseeing security of all systems, especially the internet
* Installing and supporting the company anti-virus solution
* Finding and fixing network faults
* Technical support for people using the network
* Training staff on new systems or software
* Making sure all IT meets industry standards
* Ensuring all work is compliant with GDPR
* Ensuring all work is compliant with the company health & safety policy
* Day to day support with Windows & MS Office
Remuneration
* A starting salary of up to £15,000 per annum, will be offered and reviewed annually every December.
Working Hours
* Standard office hours are Monday to Friday from 09.00 to 17.30hrs.
* Weekend work is occasionally required and a day off in lieu is provided for each weekend day worked. These days can be taken as advised by the Line Manager and are subject to the staffing rota. Subject to the prior agreement of the Line Manager payment for these days may also be considered instead of the day off in lieu.
Holiday Entitlement
A minimum 20 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.
Other Benefits
* A workplace pension scheme - following three months of continuous service.
* Free on-Site Parking
* State of the art offices
* Travel discounts on selected products and services
RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT
Oct 29, 2018
Overview
We are looking for a junior I.T. Support Assistant, to join our small but busy I.T. team. You will be located in our head office in Purfleet, near Lakeside, working within a team of 4 handling all matters relating to the I.T. support .
The I.T. Support Assistant will play a play a pivotal role within the I.T. team in meeting the company’s objectives and goals.
The junior I.T. Support Assistant will be required to work within a team environment, but also have the ability to work on their own initiative when their line manager is out of the office. They will need strong interpersonal skills and have the ability to communicate effectively providing I.T. support to colleagues at all levels. They will also need to have the ability to work under pressure and manage their own priorities; which is a key requirement of the role.
This role would suit a motivated and friendly individual with excellent problem-solving skills and the ability to prioritise a demanding workload. Previous experience working in the I.T. sector of another company would be an advantage, although plenty of ‘on-the-job’ training will be given.
Responsibilities
* Installing toner cartridges
* Monitoring stock level and proactively ordering printer supplies to ensure constant availability
* Disposing of redundant hardware in a safe and secure fashion
* Installing and configuring computer systems
* Diagnosing & solving hardware/software faults
* Diagnosing & Solving printer errors
* Diagnosing & Solving Local area network problems
* Diagnosing & solving Wide area networks problems
* Providing support for VPN Clients
* Proving support for remote offices
* Providing support for the hosted telephone system
* Installing new software
* Installing new hardware (servers, printers, computer workstations etc)
* Setting up user accounts, permissions and passwords
* Overseeing security of all systems, especially the internet
* Installing and supporting the company anti-virus solution
* Finding and fixing network faults
* Technical support for people using the network
* Training staff on new systems or software
* Making sure all IT meets industry standards
* Ensuring all work is compliant with GDPR
* Ensuring all work is compliant with the company health & safety policy
* Day to day support with Windows & MS Office
Remuneration
* A starting salary of up to £15,000 per annum, will be offered and reviewed annually every December.
Working Hours
* Standard office hours are Monday to Friday from 09.00 to 17.30hrs.
* Weekend work is occasionally required and a day off in lieu is provided for each weekend day worked. These days can be taken as advised by the Line Manager and are subject to the staffing rota. Subject to the prior agreement of the Line Manager payment for these days may also be considered instead of the day off in lieu.
Holiday Entitlement
A minimum 20 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply.
Other Benefits
* A workplace pension scheme - following three months of continuous service.
* Free on-Site Parking
* State of the art offices
* Travel discounts on selected products and services
RENATO RECRUITMENT ARE ACTING AS AN EMPLOYMENT AGENCY FOR THIS FULL TIME, PERMANENT