This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
We are partnering with a well-established company in the food production sector, known for its commitment to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team. IT Service Desk Analyst Leeds/Onsite 22,000 - 30,000 (DOE) Responsibilities/Day-to-Day Serve as the first point of contact for users seeking technical assistance Perform remote troubleshooting using diagnostic techniques and pertinent questions. Guide users through the problem-solving process Supervise 3rd Party Support teams providing remote application support when necessary. Record events and problems, along with their resolutions, in the ticketing system. Follow up and update user status and information regularly. Required Tech Stack Microsoft Server Android/iOS mobile technology Microsoft 365 Active Directory Microsoft Windows 10/11 troubleshooting Ability to diagnose and resolve basic technical issues Printer troubleshooting skills. Full driving license as visits to other sites may be required (fuel expenses provided). Company Benefits Fuel expenses for travel between sites Supportive and dynamic work environment A total of 28 days of paid annual leave Regular social events Company healthcare If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0113. 526. 5219. or at darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 22, 2024
Full time
We are partnering with a well-established company in the food production sector, known for its commitment to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team. IT Service Desk Analyst Leeds/Onsite 22,000 - 30,000 (DOE) Responsibilities/Day-to-Day Serve as the first point of contact for users seeking technical assistance Perform remote troubleshooting using diagnostic techniques and pertinent questions. Guide users through the problem-solving process Supervise 3rd Party Support teams providing remote application support when necessary. Record events and problems, along with their resolutions, in the ticketing system. Follow up and update user status and information regularly. Required Tech Stack Microsoft Server Android/iOS mobile technology Microsoft 365 Active Directory Microsoft Windows 10/11 troubleshooting Ability to diagnose and resolve basic technical issues Printer troubleshooting skills. Full driving license as visits to other sites may be required (fuel expenses provided). Company Benefits Fuel expenses for travel between sites Supportive and dynamic work environment A total of 28 days of paid annual leave Regular social events Company healthcare If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0113. 526. 5219. or at darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
May 22, 2024
Full time
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self-motivated with a positive attitude Good communication skills and strong customer service CompTIA A+ or similar IT qualification This role is based in central Cheltenham 2 days per week and then working from home for the remainder. If you match the above please apply now with an up to date version of your CV. Recruiter: Adam Titmus
May 22, 2024
Seasonal
Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self-motivated with a positive attitude Good communication skills and strong customer service CompTIA A+ or similar IT qualification This role is based in central Cheltenham 2 days per week and then working from home for the remainder. If you match the above please apply now with an up to date version of your CV. Recruiter: Adam Titmus
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities. Support the Team Leader with Analyst 121s, coaching, development and delivering adhoc training. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support . Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. KEY RESPONSIBILITIES Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their day-to-day responsibilities Support with the delivery of adhoc training Contribute to the timely resolution of customer complaints and escalations suggesting corrective actions to be discussed and agreed upon with the Team Leader and/or Desk Manager Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW, where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES Team focused - a genuine passion for leading individuals to deliver excellence through continuous development and improvement Previous Supervisory/Management experience A passion to deliver excellent service with service level management and experience Effective communication and interpersonal skills with internal and external stakeholders Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their responsibilities. Support the Team Leader with Analyst 121s, coaching, development and delivering adhoc training. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support . Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. KEY RESPONSIBILITIES Provide support and a point of escalation to a team of service desk analysts and assist the Team Leader in their day-to-day responsibilities Support with the delivery of adhoc training Contribute to the timely resolution of customer complaints and escalations suggesting corrective actions to be discussed and agreed upon with the Team Leader and/or Desk Manager Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW, where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES Team focused - a genuine passion for leading individuals to deliver excellence through continuous development and improvement Previous Supervisory/Management experience A passion to deliver excellent service with service level management and experience Effective communication and interpersonal skills with internal and external stakeholders Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
Employer Description: We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users. Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services: Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation. Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland's vibrant and historic capital city. qmu.ac.uk Interested? Apply Today! Key Responsibilities: Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk. Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by: Working with others, develop skills to provide the customer interface to IT via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution. Communicating with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages. Contributing to user support for core University hardware and software. Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures, Documentation and general information required. Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes. Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation. Assisting others to provide staff and students with support for connecting their personal computers to the University network. Contributing to effective communication with all staff and students in the resolution of faults and requests. Required Skills: A proven interest and enthusiasm for IT String desire to learn and develop Excellent communication skills both written and verbal Organisational skills with the ability to be pro-active in planning forward Able to work to tight deadlines Customer service focus Attention to detail Additional Information: Salary - £18,529 per annum, future salary discussed on completion of the apprenticeship as this will be a fixed term, 24 month contract. Working hours - Monday to Thursday 9am until 5pm, Friday 9am until 4.30pm Benefits: Gym membership Attractive pension Experience working with and supporting apprentices Future Prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 21, 2024
Full time
Employer Description: We are looking for two new and enthusiastic team members to provide a range of 1st and 2nd line support for our community of systems users. As a member of the IT team, you will be based both within the team area and the central Helpdesk providing face to face and remote support to the full range of the university's Digital services users. Part of a small and friendly team, you will be trained and supervised by a senior member of the IT team and the Helpdesk Manager to provide the following services: Located in Musselburgh, East Lothian, QMU aims to shape a better world through education, research, and innovation. Outward looking, we have strong ethos of partnership and collaboration. At our modern campus, we benefit from easy access to the centre of Edinburgh, Scotland's vibrant and historic capital city. qmu.ac.uk Interested? Apply Today! Key Responsibilities: Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to staff and students requesting assistance through the university Helpdesk. Under the supervision and direction of senior members of the IT team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Analyst by: Working with others, develop skills to provide the customer interface to IT via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner. Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops. Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution. Communicating with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages. Contributing to user support for core University hardware and software. Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures, Documentation and general information required. Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes. Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation. Assisting others to provide staff and students with support for connecting their personal computers to the University network. Contributing to effective communication with all staff and students in the resolution of faults and requests. Required Skills: A proven interest and enthusiasm for IT String desire to learn and develop Excellent communication skills both written and verbal Organisational skills with the ability to be pro-active in planning forward Able to work to tight deadlines Customer service focus Attention to detail Additional Information: Salary - £18,529 per annum, future salary discussed on completion of the apprenticeship as this will be a fixed term, 24 month contract. Working hours - Monday to Thursday 9am until 5pm, Friday 9am until 4.30pm Benefits: Gym membership Attractive pension Experience working with and supporting apprentices Future Prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important Information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 21, 2024
Full time
About you You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support Analyst IT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base. Daily you will Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan). Liaise with local suppliers enabling access to IT supplies as and when required Maintain the local London office IT infrastructure and meeting rooms Plan, configure and deploy all new hire devices, proactively flagging inventory needs Manage, track and handle all off-boarding of employees Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA You'll Bring Experience working in a fast-paced environment Strong organizational skills, time management and keen attention to detail Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance 4+ years' experience of helpdesk management and IT 1st/2nd?line support Great communication and interpersonal skills whilst being incredibly organised Experience in both Mac and PC environments Why Us: Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Development Opportunities - A strong learning and development program with training opportunities at all levels. Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want. Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise. Salary - £35,000 - £40,000 including benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self-motivated with a positive attitude Good communication skills and strong customer service CompTIA A+ or similar IT qualification This role is based in central Cheltenham 2 days per week and then working from home for the remainder.If you match the above please apply now with an up to date version of your CV.Recruiter: Adam Titmus
May 21, 2024
Full time
Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self-motivated with a positive attitude Good communication skills and strong customer service CompTIA A+ or similar IT qualification This role is based in central Cheltenham 2 days per week and then working from home for the remainder.If you match the above please apply now with an up to date version of your CV.Recruiter: Adam Titmus
Application Support Analyst Application Support Analyst required for a professional services business based in central London. This assignment has been deemed OUTSIDE OF IR35. Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Skills required: - ITIL V4 Condeco (Desirable) Azure Virtual desktop (Desirable) MailManager (Desirable) D365 Sales (Desirable)
May 21, 2024
Full time
Application Support Analyst Application Support Analyst required for a professional services business based in central London. This assignment has been deemed OUTSIDE OF IR35. Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Skills required: - ITIL V4 Condeco (Desirable) Azure Virtual desktop (Desirable) MailManager (Desirable) D365 Sales (Desirable)
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
May 21, 2024
Full time
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 21, 2024
Full time
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Kelly Services (UK) Ltd
Nottingham, Nottinghamshire
Job Title: Second Line Support Analyst Location: Beeston, Nottingham Salary: 12 per hour (rising to 13.80 after 12 weeks) Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Where appropriate liaising with internal and external teams to support the resolution. Carrying out other related support tasks (e.g. booking equipment and maintenance visits) Working 5 days, 3 days in the office and 2 days from home. Skills/experience required Experience of working on a 2nd line support desk Good analytical / Technical skills (Hardware/Software) with the ability to quickly problem solve and troubleshoot Ability to provide support to a variety of customers and teams under a range of circumstances. Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to communicate with people at all levels (from end user to client). Ability to take ownership of incidents Experience using remote desktop/remote device management software Desirable Criteria Experience of supporting Android (phones and tablets) Experience of supporting Chip and Pin and thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role (with potential to go permanent) The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. This includes 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm. Weekends (08:00 - 16:00 only) are covered circa 1 in 6 You will be provided with a rota in advance of your shift, which will be of a varying hours and pattern. Shifts will have two off shift days in the week - which may not be consecutive. Some flexibility around exact scheduling pattern is required to ensure service levels are maintained and hours are allocated fairly. KSEastMidlands Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 21, 2024
Seasonal
Job Title: Second Line Support Analyst Location: Beeston, Nottingham Salary: 12 per hour (rising to 13.80 after 12 weeks) Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Where appropriate liaising with internal and external teams to support the resolution. Carrying out other related support tasks (e.g. booking equipment and maintenance visits) Working 5 days, 3 days in the office and 2 days from home. Skills/experience required Experience of working on a 2nd line support desk Good analytical / Technical skills (Hardware/Software) with the ability to quickly problem solve and troubleshoot Ability to provide support to a variety of customers and teams under a range of circumstances. Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to communicate with people at all levels (from end user to client). Ability to take ownership of incidents Experience using remote desktop/remote device management software Desirable Criteria Experience of supporting Android (phones and tablets) Experience of supporting Chip and Pin and thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role (with potential to go permanent) The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. This includes 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm. Weekends (08:00 - 16:00 only) are covered circa 1 in 6 You will be provided with a rota in advance of your shift, which will be of a varying hours and pattern. Shifts will have two off shift days in the week - which may not be consecutive. Some flexibility around exact scheduling pattern is required to ensure service levels are maintained and hours are allocated fairly. KSEastMidlands Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medicine, and other research fields, often in collaboration with universities. If you have a passion for technology and innovation, along with a strong desire to understand the workings of different technologies and put your skills to the test, we would be very interested in discussing further with you. Our client is an industry leading managed service provider who are actively searching for an IT Service Desk Lead to join their team in the Oxfordshire area. The successful candidate will be acting as Shift Lead and your primary role will be providing guidance, support and coaching to a dedicated team of Service Desk Analysts, operating a 24 x 7 shift rota. Benefits: Annual professional and training development plan. Hybrid / flexible working. Accrue additional holidays after 2- and 5-years' service. Discretionary bonus' and a regular salary review. 20% shift allowance (included within quoted salary). Subsidised healthcare scheme. Government Pension Scheme, matching contributions up to 10%. Responsibilities: As IT Service Desk Lead you will be responsible for: Work as part of the 24 x 7 shift system on the IT Service Desk. Answer calls & e-mails from our customers on the ITSD when workloads are high or during any reduced staffing levels. Act as a point of escalation for queries from colleagues and as part of the Major Incident process. Assist the Service Management team in the production of both regular and ad hoc reports. Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs. Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated. Coach, develop and motivate colleagues, offering training sessions to address gaps in capability. Support Service Operations with people management activities, from day-to-day shift admin. through to regular performance and development reviews Skills & Experience Essential skills: Exceptional customer service & communication skills. Experience working with both internal teams and external suppliers. Experience of supervising a team or mentoring others Proven analytical and problem-solving abilities. Effective prioritisation and execution of tasks in a high-pressure environment. Excellent time-management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion for delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your CV . Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 21, 2024
Full time
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medicine, and other research fields, often in collaboration with universities. If you have a passion for technology and innovation, along with a strong desire to understand the workings of different technologies and put your skills to the test, we would be very interested in discussing further with you. Our client is an industry leading managed service provider who are actively searching for an IT Service Desk Lead to join their team in the Oxfordshire area. The successful candidate will be acting as Shift Lead and your primary role will be providing guidance, support and coaching to a dedicated team of Service Desk Analysts, operating a 24 x 7 shift rota. Benefits: Annual professional and training development plan. Hybrid / flexible working. Accrue additional holidays after 2- and 5-years' service. Discretionary bonus' and a regular salary review. 20% shift allowance (included within quoted salary). Subsidised healthcare scheme. Government Pension Scheme, matching contributions up to 10%. Responsibilities: As IT Service Desk Lead you will be responsible for: Work as part of the 24 x 7 shift system on the IT Service Desk. Answer calls & e-mails from our customers on the ITSD when workloads are high or during any reduced staffing levels. Act as a point of escalation for queries from colleagues and as part of the Major Incident process. Assist the Service Management team in the production of both regular and ad hoc reports. Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs. Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated. Coach, develop and motivate colleagues, offering training sessions to address gaps in capability. Support Service Operations with people management activities, from day-to-day shift admin. through to regular performance and development reviews Skills & Experience Essential skills: Exceptional customer service & communication skills. Experience working with both internal teams and external suppliers. Experience of supervising a team or mentoring others Proven analytical and problem-solving abilities. Effective prioritisation and execution of tasks in a high-pressure environment. Excellent time-management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion for delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your CV . Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
May 21, 2024
Full time
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
We are currently recruiting 3 x Senior Trade Surveillance Analyst's on 6 month fixed term contracts. Within the role you will be assisting the Financial Crime Manager (Pillar 1) in trade surveillance reviews, investigations, and reporting. Please note that this role is onsite and would require 5 days per week in our London office near Liverpool Street. ROLE AND RESPONSIBILITIES Take responsibility for specific trade surveillance alerts as part of the global monitoring on a T+1 basis of all clients' trading activity in line with the agreed monitoring procedures, as amended from time to time. Assist with the design, implementation, and thereafter review of, monitoring alerts for new products as introduced by the business and outside of the existing suite of monitoring reports. Assist with the design, implementation, and thereafter review of, CMC hedge trade monitoring alerts. Advise of refinements to existing Trade Surveillance report, according to industry best practice and regulatory guidance. Identifying, investigating and reporting clients to the Financial Crime Manager (Pillar 1) and/or Head of Department, whose individual trades and/or trading style is suspicious and potentially illegal, in breach of CMC Markets' TOBs or would impact negatively on CMC Markets' overall revenue. Reporting Filing Suspicious Transaction and Order Reports (STORs) and/or Suspicious Activity Reports (SARs) to the FCA and NCA within the timelines agreed with by Financial Crime Manager (Pillar 1) and/or Head of Department Handling all follow up enquiries and new information requests from the FCA regarding trading activity. Responsible for the review and updating of Trade Surveillance procedure documentation as requested. Checking all trades manually entered on clients' accounts by CMC Markets employees Helping to identify new ways clients can take advantage of our platform and helping to establish new controls to stop this from happening. Monitoring trades to ensure that these are being processed in line with our Best Execution obligations Surveillance of trading desks to ensuring we are performing activities in line with our Treating Customer Fairly and Best Execution obligations and to ensure no misconduct is occurring. Assisting with other areas of Trade Surveillance, Financial Crime and Compliance as required. Dealing with ad hoc queries from the business and other control functions. Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training, internal and/or external. When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets Take all reasonable steps to ensure appropriate confidentiality Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role KEY SKILLS AND EXPERIENCE A good understanding and knowledge of financial markets and CMC Markets' products Previous experience within Trade Surveillance role with focus on Securities fraud and Insider Trading Accuracy and clarity when reporting or responding to regulators Excellent attention to detail Excellent numeracy skills Ability to make quick decisions and prioritise workload Strong ability to communicate and build rapport with other departments Adaptable and resilient in the face of changing priorities Willingness to show initiative and move the department forward CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
May 21, 2024
Full time
We are currently recruiting 3 x Senior Trade Surveillance Analyst's on 6 month fixed term contracts. Within the role you will be assisting the Financial Crime Manager (Pillar 1) in trade surveillance reviews, investigations, and reporting. Please note that this role is onsite and would require 5 days per week in our London office near Liverpool Street. ROLE AND RESPONSIBILITIES Take responsibility for specific trade surveillance alerts as part of the global monitoring on a T+1 basis of all clients' trading activity in line with the agreed monitoring procedures, as amended from time to time. Assist with the design, implementation, and thereafter review of, monitoring alerts for new products as introduced by the business and outside of the existing suite of monitoring reports. Assist with the design, implementation, and thereafter review of, CMC hedge trade monitoring alerts. Advise of refinements to existing Trade Surveillance report, according to industry best practice and regulatory guidance. Identifying, investigating and reporting clients to the Financial Crime Manager (Pillar 1) and/or Head of Department, whose individual trades and/or trading style is suspicious and potentially illegal, in breach of CMC Markets' TOBs or would impact negatively on CMC Markets' overall revenue. Reporting Filing Suspicious Transaction and Order Reports (STORs) and/or Suspicious Activity Reports (SARs) to the FCA and NCA within the timelines agreed with by Financial Crime Manager (Pillar 1) and/or Head of Department Handling all follow up enquiries and new information requests from the FCA regarding trading activity. Responsible for the review and updating of Trade Surveillance procedure documentation as requested. Checking all trades manually entered on clients' accounts by CMC Markets employees Helping to identify new ways clients can take advantage of our platform and helping to establish new controls to stop this from happening. Monitoring trades to ensure that these are being processed in line with our Best Execution obligations Surveillance of trading desks to ensuring we are performing activities in line with our Treating Customer Fairly and Best Execution obligations and to ensure no misconduct is occurring. Assisting with other areas of Trade Surveillance, Financial Crime and Compliance as required. Dealing with ad hoc queries from the business and other control functions. Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training, internal and/or external. When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets Take all reasonable steps to ensure appropriate confidentiality Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role KEY SKILLS AND EXPERIENCE A good understanding and knowledge of financial markets and CMC Markets' products Previous experience within Trade Surveillance role with focus on Securities fraud and Insider Trading Accuracy and clarity when reporting or responding to regulators Excellent attention to detail Excellent numeracy skills Ability to make quick decisions and prioritise workload Strong ability to communicate and build rapport with other departments Adaptable and resilient in the face of changing priorities Willingness to show initiative and move the department forward CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
We are partnering with a well-established company in the food production sector, known for its commitment to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team. IT Service Desk Analyst Leeds/Onsite £22,000 - £30,000 (DOE) Responsibilities/Day-to-Day Serve as the first point of contact for users seeking technical assistance Perform remote troubleshooting using diagnostic techniques and pertinent questions. Guide users through the problem-solving process Supervise 3rd Party Support teams providing remote application support when necessary. Record events and problems, along with their resolutions, in the ticketing system. Follow up and update user status and information regularly. Required Tech Stack Microsoft Server Android/iOS mobile technology Microsoft 365 Active Directory Microsoft Windows 10/11 troubleshooting Ability to diagnose and resolve basic technical issues Printer troubleshooting skills. Full driving license as visits to other sites may be required (fuel expenses provided). Company Benefits Fuel expenses for travel between sites Supportive and dynamic work environment A total of 28 days of paid annual leave Regular social events Company healthcare If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0113. 526. 5219. or at darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 21, 2024
Full time
We are partnering with a well-established company in the food production sector, known for its commitment to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team. IT Service Desk Analyst Leeds/Onsite £22,000 - £30,000 (DOE) Responsibilities/Day-to-Day Serve as the first point of contact for users seeking technical assistance Perform remote troubleshooting using diagnostic techniques and pertinent questions. Guide users through the problem-solving process Supervise 3rd Party Support teams providing remote application support when necessary. Record events and problems, along with their resolutions, in the ticketing system. Follow up and update user status and information regularly. Required Tech Stack Microsoft Server Android/iOS mobile technology Microsoft 365 Active Directory Microsoft Windows 10/11 troubleshooting Ability to diagnose and resolve basic technical issues Printer troubleshooting skills. Full driving license as visits to other sites may be required (fuel expenses provided). Company Benefits Fuel expenses for travel between sites Supportive and dynamic work environment A total of 28 days of paid annual leave Regular social events Company healthcare If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0113. 526. 5219. or at darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close. The team also deal with setting up and onboarding new users, supporting them with IT issues as well as ordering new equipment from suppliers and configuring to company specifications. There will also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential.
May 21, 2024
Full time
Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close. The team also deal with setting up and onboarding new users, supporting them with IT issues as well as ordering new equipment from suppliers and configuring to company specifications. There will also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential.
Service Desk Team Lead - Huddersfield (Hybrid) Service Desk Team Lead - 3rd Line - IT - Support - Technician - Service Desk - Analyst - Windows - Servers - VMware - Hyper-V - Azure - Citrix - Networking - Routers - Switches - Firewalls - Exchange - 365 - Office 365 - Infrastructure Engineer - 3rd Line IT Support Are you an Service Desk Team Lead looking for a new challenge? I am looking for a motivated and experienced Service Desk Team Lead to join an established Managed Service Provider in Huddersfield. The role requires you to be in the office 4 days a week. The Service Desk Team Lead will deputise the helpdesk team and provide 3rd line technical support to our customers, responding to service tickets and resolving issues in a timely fashion. You must be able to troubleshoot and diagnose technical issues, as well as have a good understanding of Windows Servers, virtualisation technologies, networking and windows Servers Key Skills the Service Desk Team Lead will have: Excellent 3rd Line IT Engineering experience Fully proficient with VMWare/Hyper-V Extensive Remote Desktop and Windows Server experience Excellent networking experience (Firewalls, Routing, switching and Wi-Fi) Azure and Citrix experience is beneficial Previous experience managing/mentoring a small helpdesk team is advantageous Benefits Starting salary between £35,000 - £47,000 25 days + Bank holidays (Eventually reaching 28 days) After 1 year automatically enrolled onto simply health (allowance is increased longer you stay at the company) Casual dress Company pension (5% that is matched) Cycle to work scheme On-site parking Private medical insurance Regular Social events/BBQ's Click the "Apply Now" button now for immediate review or please send across your CV to Service Desk Team Lead - 3rd Line - IT - Support - Technician - Service Desk - Analyst - Windows - Servers - VMware - Hyper-V - Azure - Citrix - Networking - Routers - Switches - Firewalls - Exchange - 365 - Office 365 - Infrastructure Engineer - 3rd Line IT Support Can be commutable from surrounding areas like Leeds, Halifax, Huddersfield, Brighouse, Bradford and Wakefield. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 21, 2024
Full time
Service Desk Team Lead - Huddersfield (Hybrid) Service Desk Team Lead - 3rd Line - IT - Support - Technician - Service Desk - Analyst - Windows - Servers - VMware - Hyper-V - Azure - Citrix - Networking - Routers - Switches - Firewalls - Exchange - 365 - Office 365 - Infrastructure Engineer - 3rd Line IT Support Are you an Service Desk Team Lead looking for a new challenge? I am looking for a motivated and experienced Service Desk Team Lead to join an established Managed Service Provider in Huddersfield. The role requires you to be in the office 4 days a week. The Service Desk Team Lead will deputise the helpdesk team and provide 3rd line technical support to our customers, responding to service tickets and resolving issues in a timely fashion. You must be able to troubleshoot and diagnose technical issues, as well as have a good understanding of Windows Servers, virtualisation technologies, networking and windows Servers Key Skills the Service Desk Team Lead will have: Excellent 3rd Line IT Engineering experience Fully proficient with VMWare/Hyper-V Extensive Remote Desktop and Windows Server experience Excellent networking experience (Firewalls, Routing, switching and Wi-Fi) Azure and Citrix experience is beneficial Previous experience managing/mentoring a small helpdesk team is advantageous Benefits Starting salary between £35,000 - £47,000 25 days + Bank holidays (Eventually reaching 28 days) After 1 year automatically enrolled onto simply health (allowance is increased longer you stay at the company) Casual dress Company pension (5% that is matched) Cycle to work scheme On-site parking Private medical insurance Regular Social events/BBQ's Click the "Apply Now" button now for immediate review or please send across your CV to Service Desk Team Lead - 3rd Line - IT - Support - Technician - Service Desk - Analyst - Windows - Servers - VMware - Hyper-V - Azure - Citrix - Networking - Routers - Switches - Firewalls - Exchange - 365 - Office 365 - Infrastructure Engineer - 3rd Line IT Support Can be commutable from surrounding areas like Leeds, Halifax, Huddersfield, Brighouse, Bradford and Wakefield. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Provide technical support and troubleshooting for a variety of IT-related issues. Analyse and resolve technical problems efficiently and effectively. Respond to customer inquiries with professionalism and a high level of customer service. Ensure customer satisfaction through timely and accurate resolution of issues. Collaborate with team members to provide comprehensive support and share knowledge. Maintain detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration.
May 21, 2024
Contractor
Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Provide technical support and troubleshooting for a variety of IT-related issues. Analyse and resolve technical problems efficiently and effectively. Respond to customer inquiries with professionalism and a high level of customer service. Ensure customer satisfaction through timely and accurate resolution of issues. Collaborate with team members to provide comprehensive support and share knowledge. Maintain detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration.