This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Senior Cloud Support Engineer x 2
Closing date: 29 January 2023
Location: Flexible
Salary: £37,308 - £40,806 (Grade 6)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203405, 203406
Job Description
Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.
You will be able to demonstrate knowledge and experience of the following:
Extensive knowledge and experience of supporting and administering Office 365/SharePoint Online/Dynamics 365/ Web Applications/COTS packages
Proven experience of working within a Public Cloud environment.
Experience of supporting and maintaining Rest APIs.
Experience of working with Azure DevOps and Visual Studio
Proven experience of supporting and developing platforms and/or applications with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
Knowledge of ITIL Service Management – specifically Incident and Problem Management and Project Management skills to define, plan and control work streams within your remit.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Senior Cloud Support Engineer x 2
Closing date: 29 January 2023
Location: Flexible
Salary: £37,308 - £40,806 (Grade 6)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203405, 203406
Job Description
Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.
You will be able to demonstrate knowledge and experience of the following:
Extensive knowledge and experience of supporting and administering Office 365/SharePoint Online/Dynamics 365/ Web Applications/COTS packages
Proven experience of working within a Public Cloud environment.
Experience of supporting and maintaining Rest APIs.
Experience of working with Azure DevOps and Visual Studio
Proven experience of supporting and developing platforms and/or applications with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
Knowledge of ITIL Service Management – specifically Incident and Problem Management and Project Management skills to define, plan and control work streams within your remit.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Senior Software Engineer ( Hybrid - Manchester )
Security Clearance: BPSS Pay Rate to Umbrella: £550 Umb CV Deadline: 21/04 AT 3pm Interview Process: MS Team Headcount: 1 Digital/Non Digital: Digital Contract Length: 4 Months Location: Hybrid – 2 days a week in Manchester office IR35: Inside Minimum Requirement: • Previous experience of working for a government department. • Familiarity with native Android application development • Familiar with WorkspaceONE/AirWatch • Familiar with Certificate Based Authentication • Familiar with integration with ADFS for SAML IdP. • Must be able to develop native iOS mobile applications using Swift • Must be able to develop REST APIs using NodeJS • Must be able to develop using test driven development • Must be able to develop against an API first architecture • Use strict content security policies and guard against common OWASP attacks. • Must be able to use Git • Able to lead and mentor both front-end and back-end developers • Must be familiar with developing native iOS applications • Familiar with using XCode 13.0 • Familiar with Swift 5.5 to support the development of iOS application or iOS 15+ • Familiar with setting up and configuring a CI/CD pipeline such as GitLab • Familiar with consuming REST APIs • Experience with consuming AppConfig (Managed Application Configuration) • Familiar with the packaging and delivery of applications using the Apple Custom App store • Familiar with tools such as Fast Lane and Test Flight to deliver apps
Apr 21, 2022
Contractor
Senior Software Engineer ( Hybrid - Manchester )
Security Clearance: BPSS Pay Rate to Umbrella: £550 Umb CV Deadline: 21/04 AT 3pm Interview Process: MS Team Headcount: 1 Digital/Non Digital: Digital Contract Length: 4 Months Location: Hybrid – 2 days a week in Manchester office IR35: Inside Minimum Requirement: • Previous experience of working for a government department. • Familiarity with native Android application development • Familiar with WorkspaceONE/AirWatch • Familiar with Certificate Based Authentication • Familiar with integration with ADFS for SAML IdP. • Must be able to develop native iOS mobile applications using Swift • Must be able to develop REST APIs using NodeJS • Must be able to develop using test driven development • Must be able to develop against an API first architecture • Use strict content security policies and guard against common OWASP attacks. • Must be able to use Git • Able to lead and mentor both front-end and back-end developers • Must be familiar with developing native iOS applications • Familiar with using XCode 13.0 • Familiar with Swift 5.5 to support the development of iOS application or iOS 15+ • Familiar with setting up and configuring a CI/CD pipeline such as GitLab • Familiar with consuming REST APIs • Experience with consuming AppConfig (Managed Application Configuration) • Familiar with the packaging and delivery of applications using the Apple Custom App store • Familiar with tools such as Fast Lane and Test Flight to deliver apps
A Senior position within Future PLC’s Senior Site Reliability Engineer (SRE) team means becoming accountable for the long term success of many elements of the SRE team platform. The role requires a strong technical background alongside a passion for exploration and new opportunities. A Senior SRE is not expected to provide any formal coaching, or leadership to others, but would be expected to support mentoring and be a positive influence for the growth of our team and our department.
As a Senior SRE you will also be responsible for providing technical oversight for Futures delivery infrastructure and the success of teams that rely on that infrastructure.
You will bring strong leadership skills applied in a technical context with a team of engineers. You will help steer your team towards a common technical vision. You’ll help analyze the current system, it’s strengths and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it.
You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.
Responsibilities
Lead by example - Provide technical leadership for several functional areas in the SRE team like monitoring, logging, security, and more.
Take ownership for SRE projects and drive them forward
Support SRE Leads in accountability for meeting Futures SLAs and SLOs
Collaborate closely with development and project team mates to deliver on our shared goals
Implement, evolve and maintain runbooks, automation and documentation to improve working practices and system operation
Attend events, conferences and workshops to maintain awareness of industry trends and support their adoption within the organisation
Design, build and operate highly resilient, performant and observable infrastructure that serves the changing business objectives
Collaborate with third-party suppliers and customers where required to support business requirements
Translate high level technical guidance into actionable direction for the teams and initiatives
Respond to out of hours incidents as part of a shared rotation
Identify and drive cost-optimisation.
Responsibilities:
Previous experience providing technical direction for a team of engineers
Experience in directing long term projects and collaborating with teammates on its delivery
Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
Good understanding of the full SDLC process
Proficient with Infrastructure as Code tools for managing Azure resources (Terraform and ARM templates)
Experience with Deployment techniques (Blue/Green, Canary etc)
Is opinionated on what good looks like for delivering both software and infrastructure via CI/CD pipeline best practices
Expert knowledge on AzureDevOps pipelines
Observability at scale with tools such as Azure Monitor, Application Insights and Log Analytics
Good understanding of Landing Zone architectural patterns (ideally Azure Cloud Adoption Framework)
Understanding of immutable infrastructure
Performance and Cost Optimisation from architectural and engineering perspective.
Good Understanding of IAAS and PAAS Azure services
Proficient with Configuration Management tools such as Ansible
Proficient with development languages such as C# or Javascript
Nov 09, 2021
Full time
A Senior position within Future PLC’s Senior Site Reliability Engineer (SRE) team means becoming accountable for the long term success of many elements of the SRE team platform. The role requires a strong technical background alongside a passion for exploration and new opportunities. A Senior SRE is not expected to provide any formal coaching, or leadership to others, but would be expected to support mentoring and be a positive influence for the growth of our team and our department.
As a Senior SRE you will also be responsible for providing technical oversight for Futures delivery infrastructure and the success of teams that rely on that infrastructure.
You will bring strong leadership skills applied in a technical context with a team of engineers. You will help steer your team towards a common technical vision. You’ll help analyze the current system, it’s strengths and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it.
You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.
Responsibilities
Lead by example - Provide technical leadership for several functional areas in the SRE team like monitoring, logging, security, and more.
Take ownership for SRE projects and drive them forward
Support SRE Leads in accountability for meeting Futures SLAs and SLOs
Collaborate closely with development and project team mates to deliver on our shared goals
Implement, evolve and maintain runbooks, automation and documentation to improve working practices and system operation
Attend events, conferences and workshops to maintain awareness of industry trends and support their adoption within the organisation
Design, build and operate highly resilient, performant and observable infrastructure that serves the changing business objectives
Collaborate with third-party suppliers and customers where required to support business requirements
Translate high level technical guidance into actionable direction for the teams and initiatives
Respond to out of hours incidents as part of a shared rotation
Identify and drive cost-optimisation.
Responsibilities:
Previous experience providing technical direction for a team of engineers
Experience in directing long term projects and collaborating with teammates on its delivery
Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
Good understanding of the full SDLC process
Proficient with Infrastructure as Code tools for managing Azure resources (Terraform and ARM templates)
Experience with Deployment techniques (Blue/Green, Canary etc)
Is opinionated on what good looks like for delivering both software and infrastructure via CI/CD pipeline best practices
Expert knowledge on AzureDevOps pipelines
Observability at scale with tools such as Azure Monitor, Application Insights and Log Analytics
Good understanding of Landing Zone architectural patterns (ideally Azure Cloud Adoption Framework)
Understanding of immutable infrastructure
Performance and Cost Optimisation from architectural and engineering perspective.
Good Understanding of IAAS and PAAS Azure services
Proficient with Configuration Management tools such as Ansible
Proficient with development languages such as C# or Javascript
Principal/Senior Software Engineer - Crash Reporting System Apply Now Principal/Senior Software Engineer - Crash Reporting System at PlayStation Global United Kingdom, London Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. This role can be based in London or Liverpool (Hybrid) - We are looking for 1 Senior and 1 Principal Engineer Team Overview: The PlayStation Studios Tools and Technology Group lives at the intersection of PlayStation's game and platform development. We work on debug analysis tools such as crash reporting, test automation and video streaming technology as well as platform tools such as compilers and file IO & compression hardware and software. Some of our tech is widely used by every PlayStation developer worldwide and we work especially closely with game teams inside the PlayStation Studios family. Role overview: We seek a Principal Full Stack Software Engineer to join the team working on the Crash Reporting System. Required Experience, Skills and Capabilities 8+ years of professional experience working with medium/large complex code bases Proven experience as a full stack developer including extensive knowledge and experience working in Java or C# and React/Typescript Basic UI/UX design knowledge REST APIs design and implementation Git Code reviews / Good coding practices SQL Ability to work independently Strong communication and interpersonal skills Desire to collaborate and to develop strong and positive team relationships Attention to detail, organisational skills, and a strong work ethic Beneficial Experience DevOps and CI/CD Rust Automated deployment tools (e.g. Terraform, Ansible) Search indexing tools (e.g. Solr, Lucene, ElasticSearch) Understanding of crashes and core files Interest in video games Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. What is your favourite console or PC game that you've played? What was the last console or PC game you played and what did you think of it? Depending upon where you are currently living, it may be necessary for you to relocate if you are appointed to this role. In order that we can ensure that we promptly provide any appropriate relocation support, please confirm the location at which you currently reside. Please select If Employee Referral, please provide the name of the employee who referred you. Do you wish to be considered for other roles? Do you hold the right to work in the UK? Please select If Other, please provide additional information regarding your right to work in the UK. UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring Sony Interactive Entertainment Europe Limited (' SIEE ') is committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Collecting diversity data is intended to help SIEE maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Please read this notification and consent before you decide whether to submit your diversity data in the survey below. SIEE will treat all survey responses in the strictest confidence, and our personnel with decision-making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. There is no obligation on you to provide diversity data, SIEE will treat all applicants the same regardless of whether they provide diversity data or not, and any responses to the survey will not affect our decision on your application. You can withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing of your diversity data based on your consent before its withdrawal. Please tick this box to confirm that you explicitly consent to providing the diversity data below, including the below sensitive information on your racial or ethnic origin, your sexual orientation and your gender identity, and to SIEE using this data as (Select one) Consent Do not consent How would you describe your gender identity? (Select one) Male Female Intersex Non-binary Prefer to self-describe Prefer not to say How would you describe your nationality and/or ethnicity? (Select one) Asian or Asian British - Indian Asian or Asian British - Chinese Asian or Asian British - Bangladeshi Asian or Asian British - Any other Asian background Asian or Asian British - Pakistani Asian or Asian British - Japanese White - English, Welsh, Scottish, Northern Irish or British White - Irish White - Gypsy or Irish Traveller White - Any other White background Mixed or Multiple ethnic groups - White and Black Caribbean Mixed or Multiple ethnic groups - White and Black African Mixed or Multiple ethnic groups - White and Asian Mixed or Multiple ethnic groups - Any other Mixed or Multiple ethnic background Black, African, Caribbean or Black British - African Black, African, Caribbean or Black British - Caribbean Black, African, Caribbean or Black British - Any other Black, African or Caribbean background Other ethnic group - Arab Any other ethnic group Prefer not to say Do you identify as transgender? (Select one) Yes No Prefer not to say How would you describe your sexual orientation? (Select one) Heterosexual/ straight Gay Bisexual Lesbian Prefer to self-describe Prefer not to say
May 16, 2024
Full time
Principal/Senior Software Engineer - Crash Reporting System Apply Now Principal/Senior Software Engineer - Crash Reporting System at PlayStation Global United Kingdom, London Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. This role can be based in London or Liverpool (Hybrid) - We are looking for 1 Senior and 1 Principal Engineer Team Overview: The PlayStation Studios Tools and Technology Group lives at the intersection of PlayStation's game and platform development. We work on debug analysis tools such as crash reporting, test automation and video streaming technology as well as platform tools such as compilers and file IO & compression hardware and software. Some of our tech is widely used by every PlayStation developer worldwide and we work especially closely with game teams inside the PlayStation Studios family. Role overview: We seek a Principal Full Stack Software Engineer to join the team working on the Crash Reporting System. Required Experience, Skills and Capabilities 8+ years of professional experience working with medium/large complex code bases Proven experience as a full stack developer including extensive knowledge and experience working in Java or C# and React/Typescript Basic UI/UX design knowledge REST APIs design and implementation Git Code reviews / Good coding practices SQL Ability to work independently Strong communication and interpersonal skills Desire to collaborate and to develop strong and positive team relationships Attention to detail, organisational skills, and a strong work ethic Beneficial Experience DevOps and CI/CD Rust Automated deployment tools (e.g. Terraform, Ansible) Search indexing tools (e.g. Solr, Lucene, ElasticSearch) Understanding of crashes and core files Interest in video games Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. What is your favourite console or PC game that you've played? What was the last console or PC game you played and what did you think of it? Depending upon where you are currently living, it may be necessary for you to relocate if you are appointed to this role. In order that we can ensure that we promptly provide any appropriate relocation support, please confirm the location at which you currently reside. Please select If Employee Referral, please provide the name of the employee who referred you. Do you wish to be considered for other roles? Do you hold the right to work in the UK? Please select If Other, please provide additional information regarding your right to work in the UK. UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring Sony Interactive Entertainment Europe Limited (' SIEE ') is committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Collecting diversity data is intended to help SIEE maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Please read this notification and consent before you decide whether to submit your diversity data in the survey below. SIEE will treat all survey responses in the strictest confidence, and our personnel with decision-making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. There is no obligation on you to provide diversity data, SIEE will treat all applicants the same regardless of whether they provide diversity data or not, and any responses to the survey will not affect our decision on your application. You can withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing of your diversity data based on your consent before its withdrawal. Please tick this box to confirm that you explicitly consent to providing the diversity data below, including the below sensitive information on your racial or ethnic origin, your sexual orientation and your gender identity, and to SIEE using this data as (Select one) Consent Do not consent How would you describe your gender identity? (Select one) Male Female Intersex Non-binary Prefer to self-describe Prefer not to say How would you describe your nationality and/or ethnicity? (Select one) Asian or Asian British - Indian Asian or Asian British - Chinese Asian or Asian British - Bangladeshi Asian or Asian British - Any other Asian background Asian or Asian British - Pakistani Asian or Asian British - Japanese White - English, Welsh, Scottish, Northern Irish or British White - Irish White - Gypsy or Irish Traveller White - Any other White background Mixed or Multiple ethnic groups - White and Black Caribbean Mixed or Multiple ethnic groups - White and Black African Mixed or Multiple ethnic groups - White and Asian Mixed or Multiple ethnic groups - Any other Mixed or Multiple ethnic background Black, African, Caribbean or Black British - African Black, African, Caribbean or Black British - Caribbean Black, African, Caribbean or Black British - Any other Black, African or Caribbean background Other ethnic group - Arab Any other ethnic group Prefer not to say Do you identify as transgender? (Select one) Yes No Prefer not to say How would you describe your sexual orientation? (Select one) Heterosexual/ straight Gay Bisexual Lesbian Prefer to self-describe Prefer not to say
Senior UX Designer - Enterprise Competitive salary Welwyn Garden City About the role As a Senior UX designer at the UK's second biggest employer, you'll be shaping experiences that help our diverse colleague and supplier base work better. You'll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience. We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions. So, it's all about adapting, growing and embracing challenges. Our current work includes a fascinating variety of platforms, technologies and experiences, including: Lifecycle of a product from development to ranging in stores Stock, service, and security operations within our stores Colleague lifecycle, capability and development Internal communications and colleague networks Our impact in numbers Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe. There are: 360,000 colleagues at Tesco globally 1,720 colleagues using myProduct suite of apps in UK food, home and clothing 270 different role types, across 84 departments and 10 business divisions 34 user groups and 17 tools in the Product & Supplier space You will be responsible for Redefine complicated colleague experiences into simple and intuitive solutions' - emphasising the colleague. Own the end-to-end design process including discovery, service/user mapping, sketching, wire-framing, low-fidelity prototyping, and testing. Champion human-centred design with your stakeholders and the wider business. Work within and across agile squads to design, develop and improve the user experience across our digital products. Collaborate with UX researchers to help your team develop empathy for our users, including those with a disability, and advocate for their needs. Run light-weight research, such as validating designs via A/B testing, unmoderated, usability testing and more. Use quantitative data and partner with the analytics team to help inform your work. Promote inclusive design practices and deliver accessible designs. Measure the impact of your design and contribute to creating a culture that's making evidence-driven decisions. Work together with multiple specialists and stakeholders to find the best opportunities and deliver effective solutions. Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions. Deliver valuable, high-quality and consistent work without sacrificing speed by using our digital design system and its standardised foundations, components, and patterns. With support from UI designers in the team, be happy using Figma to create UI designs using the digital design system, build prototypes and test functionality. Collaborate with the design system team to help evolve the design system based on user needs. Help other disciplines understand the value design can bring to a project to build the best products. Provide feedback to other designers to help strengthen your team and Tesco as a whole. You will help your teammates build context, strong decision-making skills, and empathy for our users and customers. Embrace the opportunity to line manage other designers and help with their learning and development. Work with the Design Manager to cultivate a positive, supportive and inclusive team culture. You will need A strong, well-curated portfolio demonstrating your expertise across web, responsive and native design Prior involvement in high-profile design projects ideally in an enterprise environment Passion for solving product problems while balancing all facets of a user experience (strategy and research, information architecture, interaction design, accessibility) A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions Proficiency in interaction design for web (desktop and mobile) and native applications Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA Experience collaborating closely with multiple disciplines including product and engineering Self-motivated and organised with good time management skills Strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation Ability to coach, mentor and set standards for ways of working for more junior team members Proficiency with current industry design and collaboration tools such as Figma, Miro, etc. A working knowledge of: Jira, Confluence, Adobe Creative Suite Previous experience in the retail sector is an advantage. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
May 16, 2024
Full time
Senior UX Designer - Enterprise Competitive salary Welwyn Garden City About the role As a Senior UX designer at the UK's second biggest employer, you'll be shaping experiences that help our diverse colleague and supplier base work better. You'll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience. We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions. So, it's all about adapting, growing and embracing challenges. Our current work includes a fascinating variety of platforms, technologies and experiences, including: Lifecycle of a product from development to ranging in stores Stock, service, and security operations within our stores Colleague lifecycle, capability and development Internal communications and colleague networks Our impact in numbers Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe. There are: 360,000 colleagues at Tesco globally 1,720 colleagues using myProduct suite of apps in UK food, home and clothing 270 different role types, across 84 departments and 10 business divisions 34 user groups and 17 tools in the Product & Supplier space You will be responsible for Redefine complicated colleague experiences into simple and intuitive solutions' - emphasising the colleague. Own the end-to-end design process including discovery, service/user mapping, sketching, wire-framing, low-fidelity prototyping, and testing. Champion human-centred design with your stakeholders and the wider business. Work within and across agile squads to design, develop and improve the user experience across our digital products. Collaborate with UX researchers to help your team develop empathy for our users, including those with a disability, and advocate for their needs. Run light-weight research, such as validating designs via A/B testing, unmoderated, usability testing and more. Use quantitative data and partner with the analytics team to help inform your work. Promote inclusive design practices and deliver accessible designs. Measure the impact of your design and contribute to creating a culture that's making evidence-driven decisions. Work together with multiple specialists and stakeholders to find the best opportunities and deliver effective solutions. Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions. Deliver valuable, high-quality and consistent work without sacrificing speed by using our digital design system and its standardised foundations, components, and patterns. With support from UI designers in the team, be happy using Figma to create UI designs using the digital design system, build prototypes and test functionality. Collaborate with the design system team to help evolve the design system based on user needs. Help other disciplines understand the value design can bring to a project to build the best products. Provide feedback to other designers to help strengthen your team and Tesco as a whole. You will help your teammates build context, strong decision-making skills, and empathy for our users and customers. Embrace the opportunity to line manage other designers and help with their learning and development. Work with the Design Manager to cultivate a positive, supportive and inclusive team culture. You will need A strong, well-curated portfolio demonstrating your expertise across web, responsive and native design Prior involvement in high-profile design projects ideally in an enterprise environment Passion for solving product problems while balancing all facets of a user experience (strategy and research, information architecture, interaction design, accessibility) A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions Proficiency in interaction design for web (desktop and mobile) and native applications Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA Experience collaborating closely with multiple disciplines including product and engineering Self-motivated and organised with good time management skills Strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation Ability to coach, mentor and set standards for ways of working for more junior team members Proficiency with current industry design and collaboration tools such as Figma, Miro, etc. A working knowledge of: Jira, Confluence, Adobe Creative Suite Previous experience in the retail sector is an advantage. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Role: Internal Operations Manager Location: Manchester About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services Job Purpose: Enterprise Business Systems is a team within Group Technology Services that is responsible for the management, development of internal infrastructure and applications across the Advania Group business in the UK and South Africa. We are looking for an experienced Operations Manager to manage the daily support service provided to Advania UK internal staff by the internal support team Enterprise Business Systems including responsibility for line management of the engineering team, service management and service improvement. Responsibilities : As an Advania Internal Operations Manager you will be responsible to ensuring the support provided to the users within Advania UK Group is of the highest quality and adheres to agreed KPI's and the business processes are aligned across all relevant departments You are responsible for managing the engineering team across the UK and South Africa including the team's performance and development. You will own and deliver the service improvement programme that runs under the continuous improvement programme framework overseen by the Director of Enterprise Business Systems. You will be responsible for all support processes and interface with the other department leaders to ensure that processes deliver to business requirements and are fit for purpose. Reporting to the Director of Enterprise Business Systems the key deliverables of the role can be summarised as follows: Line management of the system engineers and senior engineers including Service Management which includes both remote support, onsite support and end user device management Business and ITSM Process management Strategic vision execution Manage recruitment process Embed a customer-centric culture across the engineers Optimise our costs for service delivery, seek automation and efficiency opportunities Lead from the front to demonstrate professionalism in our communication and engagement Ad-hoc visits to UK office locations to engage with local resources as and when necessary Ensure prioritisation of work against the Advania UK strategy working with direction from the Director of EBS Occasionally be available throughout agreed weekends or evenings to oversee system maintenance or upgrades Qualifications & Experience: Extensive experience in a similar operational management role Experience managing a team of at least 5 people minimum Experience in managing and implementing service improvements for a service desk Experience managing a service desk in a technology company ITLv4 foundation certification Full UK driving license Process and automation focused. Enjoys a fast paced and challenging environment Good technical understanding of industry terminology Security conscious and actively considers IT security risks. Able to prioritise under pressure and work to deadlines. ServiceNow ITSM (desirable) Working to support an internal support function within a managed services business Azure Devops Management (desirable) Building a service management structure (desirable) Click here to explore our company benefits. for the list of benefits. Select one: , , Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
May 16, 2024
Full time
Role: Internal Operations Manager Location: Manchester About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services Job Purpose: Enterprise Business Systems is a team within Group Technology Services that is responsible for the management, development of internal infrastructure and applications across the Advania Group business in the UK and South Africa. We are looking for an experienced Operations Manager to manage the daily support service provided to Advania UK internal staff by the internal support team Enterprise Business Systems including responsibility for line management of the engineering team, service management and service improvement. Responsibilities : As an Advania Internal Operations Manager you will be responsible to ensuring the support provided to the users within Advania UK Group is of the highest quality and adheres to agreed KPI's and the business processes are aligned across all relevant departments You are responsible for managing the engineering team across the UK and South Africa including the team's performance and development. You will own and deliver the service improvement programme that runs under the continuous improvement programme framework overseen by the Director of Enterprise Business Systems. You will be responsible for all support processes and interface with the other department leaders to ensure that processes deliver to business requirements and are fit for purpose. Reporting to the Director of Enterprise Business Systems the key deliverables of the role can be summarised as follows: Line management of the system engineers and senior engineers including Service Management which includes both remote support, onsite support and end user device management Business and ITSM Process management Strategic vision execution Manage recruitment process Embed a customer-centric culture across the engineers Optimise our costs for service delivery, seek automation and efficiency opportunities Lead from the front to demonstrate professionalism in our communication and engagement Ad-hoc visits to UK office locations to engage with local resources as and when necessary Ensure prioritisation of work against the Advania UK strategy working with direction from the Director of EBS Occasionally be available throughout agreed weekends or evenings to oversee system maintenance or upgrades Qualifications & Experience: Extensive experience in a similar operational management role Experience managing a team of at least 5 people minimum Experience in managing and implementing service improvements for a service desk Experience managing a service desk in a technology company ITLv4 foundation certification Full UK driving license Process and automation focused. Enjoys a fast paced and challenging environment Good technical understanding of industry terminology Security conscious and actively considers IT security risks. Able to prioritise under pressure and work to deadlines. ServiceNow ITSM (desirable) Working to support an internal support function within a managed services business Azure Devops Management (desirable) Building a service management structure (desirable) Click here to explore our company benefits. for the list of benefits. Select one: , , Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Apply Now Senior Software Engineer - PlayStation Studios Video Collaboration Tools at PlayStation Global United Kingdom, London Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. This role can be based in London or Liverpool (Hybrid) Overview: We are seeking a highly skilled and experienced software engineer with a strong background in Python and Node.js to join our team. The ideal candidate will have experience working with video and audio. Experience in machine learning frameworks is desirable but not essential. Familiarity with containerization technology like Docker will significantly contribute to our projects. This role could be fully remote (with occasional in-person meet-ups) or based out of our London or Liverpool offices. About the Team: The PlayStation Studios SHIP team develops, maintains and supports a web portal encompassing a variety of web applications and other tools to meet the needs of first-party game development studios and many other internal groups. These include custom deployments of standard applications such as git repos and Jira bug trackers as well as in-house technology to support tasks such as art reviews and user experience testing. The team is mostly based in the USA with a small UK presence. Key Responsibilities Design, develop, and implement software solutions to analyse video, audio, and other input streams Create efficient algorithms for processing and interpreting log data Leverage machine learning technologies to interpret complex data from various sources. Collaborate with cross-functional teams to gather requirements, design system architecture, and integrate new features. Apply expertise in Python and Node.js to integrate with RESTful APIs. Ensure the reliability and performance of all tools and applications by implementing best practices for testing, including unit, integration, and acceptance tests. Use Docker and other containerisation technologies for consistent development, testing, and deployment environments. Basic Qualifications Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Minimum of 7 years of professional experience in software development with a focus on Python and Node.js. Experience with Docker and a solid understanding of containerization principles. Familiarity with Agile/Scrum processes and project management tools such as Jira. Comfortable working with teams in other time zones. Advanced proficiency with Linux Preferred Qualifications Experience with multi-media processing and analysis. Strong understanding and practical experience with machine learning frameworks (e.g. TensorFlow, PyTorch). Strong problem-solving skills and the ability to work on complex issues. Ability to communicate effectively and collaborate with key stakeholders from different backgrounds and disciplines. Leadership skills with a track record of leading projects to successful completion. Experience in developing tools and workflows that enhance the productivity of technical teams. Proficient with SQL database design, implementation and optimisation. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. What is your favourite console or PC game that you've played? What was the last console or PC game you played and what did you think of it? Depending upon where you are currently living, it may be necessary for you to relocate if you are appointed to this role. In order that we can ensure that we promptly provide any appropriate relocation support, please confirm the location at which you currently reside. Please select If Employee Referral, please provide the name of the employee who referred you. Do you wish to be considered for other roles? Do you hold the right to work in the UK? Please select If Other, please provide additional information regarding your right to work in the UK. UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring Sony Interactive Entertainment Europe Limited (' SIEE ') is committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Collecting diversity data is intended to help SIEE maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Please read this notification and consent before you decide whether to submit your diversity data in the survey below. SIEE will treat all survey responses in the strictest confidence, and our personnel with decision-making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. There is no obligation on you to provide diversity data, SIEE will treat all applicants the same regardless of whether they provide diversity data or not, and any responses to the survey will not affect our decision on your application. You can withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing of your diversity data based on your consent before its withdrawal. Please tick this box to confirm that you explicitly consent to providing the diversity data below, including the below sensitive information on your racial or ethnic origin, your sexual orientation and your gender identity, and to SIEE using this data as (Select one) Consent Do not consent How would you describe your gender identity? (Select one) Male Female Intersex Non-binary Prefer to self-describe Prefer not to say How would you describe your nationality and/or ethnicity? (Select one) Asian or Asian British - Indian Asian or Asian British - Chinese Asian or Asian British - Bangladeshi Asian or Asian British - Any other Asian background Asian or Asian British - Pakistani Asian or Asian British - Japanese White - English, Welsh, Scottish, Northern Irish or British White - Irish White - Gypsy or Irish Traveller White - Any other White background Mixed or Multiple ethnic groups - White and Black Caribbean Mixed or Multiple ethnic groups - White and Black African Mixed or Multiple ethnic groups - White and Asian Mixed or Multiple ethnic groups - Any other Mixed or Multiple ethnic background Black, African, Caribbean or Black British - African Black, African, Caribbean or Black British - Caribbean Black, African, Caribbean or Black British - Any other Black, African or Caribbean background Other ethnic group - Arab Any other ethnic group Prefer not to say Do you identify as transgender? (Select one) Yes No Prefer not to say How would you describe your sexual orientation? (Select one) Heterosexual/ straight Gay Bisexual Lesbian Prefer to self-describe Prefer not to say
May 16, 2024
Full time
Apply Now Senior Software Engineer - PlayStation Studios Video Collaboration Tools at PlayStation Global United Kingdom, London Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation. This role can be based in London or Liverpool (Hybrid) Overview: We are seeking a highly skilled and experienced software engineer with a strong background in Python and Node.js to join our team. The ideal candidate will have experience working with video and audio. Experience in machine learning frameworks is desirable but not essential. Familiarity with containerization technology like Docker will significantly contribute to our projects. This role could be fully remote (with occasional in-person meet-ups) or based out of our London or Liverpool offices. About the Team: The PlayStation Studios SHIP team develops, maintains and supports a web portal encompassing a variety of web applications and other tools to meet the needs of first-party game development studios and many other internal groups. These include custom deployments of standard applications such as git repos and Jira bug trackers as well as in-house technology to support tasks such as art reviews and user experience testing. The team is mostly based in the USA with a small UK presence. Key Responsibilities Design, develop, and implement software solutions to analyse video, audio, and other input streams Create efficient algorithms for processing and interpreting log data Leverage machine learning technologies to interpret complex data from various sources. Collaborate with cross-functional teams to gather requirements, design system architecture, and integrate new features. Apply expertise in Python and Node.js to integrate with RESTful APIs. Ensure the reliability and performance of all tools and applications by implementing best practices for testing, including unit, integration, and acceptance tests. Use Docker and other containerisation technologies for consistent development, testing, and deployment environments. Basic Qualifications Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Minimum of 7 years of professional experience in software development with a focus on Python and Node.js. Experience with Docker and a solid understanding of containerization principles. Familiarity with Agile/Scrum processes and project management tools such as Jira. Comfortable working with teams in other time zones. Advanced proficiency with Linux Preferred Qualifications Experience with multi-media processing and analysis. Strong understanding and practical experience with machine learning frameworks (e.g. TensorFlow, PyTorch). Strong problem-solving skills and the ability to work on complex issues. Ability to communicate effectively and collaborate with key stakeholders from different backgrounds and disciplines. Leadership skills with a track record of leading projects to successful completion. Experience in developing tools and workflows that enhance the productivity of technical teams. Proficient with SQL database design, implementation and optimisation. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. What is your favourite console or PC game that you've played? What was the last console or PC game you played and what did you think of it? Depending upon where you are currently living, it may be necessary for you to relocate if you are appointed to this role. In order that we can ensure that we promptly provide any appropriate relocation support, please confirm the location at which you currently reside. Please select If Employee Referral, please provide the name of the employee who referred you. Do you wish to be considered for other roles? Do you hold the right to work in the UK? Please select If Other, please provide additional information regarding your right to work in the UK. UK Diversity & Inclusion - Voluntary Equal Opportunity Monitoring Sony Interactive Entertainment Europe Limited (' SIEE ') is committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Collecting diversity data is intended to help SIEE maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Please read this notification and consent before you decide whether to submit your diversity data in the survey below. SIEE will treat all survey responses in the strictest confidence, and our personnel with decision-making role in the recruitment process can only see aggregated reports on the results of the survey and cannot allocate these aggregated reports to individual applicants. 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Senior Software Engineer - Payments (.NET/C#) Competitive salary London About the role At the core of our operation are the APIs that handle a variety of payment methods including cash, card and gift card across stores, at our fuel stations and online. We also support wallet behaviours, repeat payments, refunds and identity checks. As a Senior Software Developer at Tesco, you are responsible for the entire development and support process for a software programme. Your applications make previously sophisticated tasks simple with the impact ranging from saving time, effort or money to re-defining normal. As you might expect, the role focuses on day-to-day code writing however, you'll also get to lead on design and architecture as well as help mentor and develop those around you in the team! If you like to work on high-impact business-critical systems then this could be the team for you! The stack; .NET/C#, Java, Cassandra, Docker, HAProxy, Azure DevOps, Postgres. TDD and a 'you build it, you support it' DevOps approach are also key parts of our engineering culture. Automation is a key area of focus for us. Our scale and workloads demand that we continuously improve our approaches to testing and deployment. You will be responsible for Using your in-depth knowledge of .Net and the tool ecosystem to develop and implement scalable frontend systems. Translating requirements into tasks & code. Producing test-driven features and demonstrating your familiarity with the TDD cycle. Applying your understanding of cohesion and the SOLID principles to build well structured, maintainable software. Working effectively with product stakeholders to communicate and translate needs into product improvements. Leading group discussions on system design and working with Product Managers to drive value. Supporting production systems, resolving, and learning from incidents. Sharing knowledge with the wider engineering community. Mentoring and developing others around you. Producing proof of concepts to evaluate new tools. You will need Experience using .Net/C# with an eagerness to take on new technologies Experience with both SQL/NoSQL databases Experience with cloud platform(s) (e.g. AWS, Azure, etc.) Experience of working in agile environments and TDD Excellent interpersonal skills Experience with Ecommerce payment systems would be a nice to have but is not crucial. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. v We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
May 16, 2024
Full time
Senior Software Engineer - Payments (.NET/C#) Competitive salary London About the role At the core of our operation are the APIs that handle a variety of payment methods including cash, card and gift card across stores, at our fuel stations and online. We also support wallet behaviours, repeat payments, refunds and identity checks. As a Senior Software Developer at Tesco, you are responsible for the entire development and support process for a software programme. Your applications make previously sophisticated tasks simple with the impact ranging from saving time, effort or money to re-defining normal. As you might expect, the role focuses on day-to-day code writing however, you'll also get to lead on design and architecture as well as help mentor and develop those around you in the team! If you like to work on high-impact business-critical systems then this could be the team for you! The stack; .NET/C#, Java, Cassandra, Docker, HAProxy, Azure DevOps, Postgres. TDD and a 'you build it, you support it' DevOps approach are also key parts of our engineering culture. Automation is a key area of focus for us. Our scale and workloads demand that we continuously improve our approaches to testing and deployment. You will be responsible for Using your in-depth knowledge of .Net and the tool ecosystem to develop and implement scalable frontend systems. Translating requirements into tasks & code. Producing test-driven features and demonstrating your familiarity with the TDD cycle. Applying your understanding of cohesion and the SOLID principles to build well structured, maintainable software. Working effectively with product stakeholders to communicate and translate needs into product improvements. Leading group discussions on system design and working with Product Managers to drive value. Supporting production systems, resolving, and learning from incidents. Sharing knowledge with the wider engineering community. Mentoring and developing others around you. Producing proof of concepts to evaluate new tools. You will need Experience using .Net/C# with an eagerness to take on new technologies Experience with both SQL/NoSQL databases Experience with cloud platform(s) (e.g. AWS, Azure, etc.) Experience of working in agile environments and TDD Excellent interpersonal skills Experience with Ecommerce payment systems would be a nice to have but is not crucial. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. v We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
In Technology Group Limited
Manchester, Lancashire
Role: Senior 3rd Line Engineer Location: Salford / Eccles Work Structure: Hybrid Salary: £40,000 - £45,000 Job Description: We are working with a leading Managed Service Provider based in Salford / Eccles area of Greater Manchester, who have worked with a variety of industries for the past 10 years. Assisting with all aspects of IT, business growth, cost reduction and security, their goal is to address and overcome the most critical challenges facing businesses each day. The role is full time in the office or out on the field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure Company vehicle Free parking Referral bonus' Free tickets to sporting events Team building and social events Development plan for career success Role responsibilities: Provide exceptional IT support to a range of clients Support younger team members Troubleshoot escalated issues To support and maintain operating systems Work on client projects, managing and supporting Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups Please note - Full UK Driving Licence is required. If you are a Senior IT Engineer with 3rd Line experience, you are sociable, enthusiastic and driven (MSP experience highly desired), we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Role: Senior 3rd Line Engineer Location: Salford / Eccles Work Structure: Hybrid Salary: £40,000 - £45,000 Job Description: We are working with a leading Managed Service Provider based in Salford / Eccles area of Greater Manchester, who have worked with a variety of industries for the past 10 years. Assisting with all aspects of IT, business growth, cost reduction and security, their goal is to address and overcome the most critical challenges facing businesses each day. The role is full time in the office or out on the field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure Company vehicle Free parking Referral bonus' Free tickets to sporting events Team building and social events Development plan for career success Role responsibilities: Provide exceptional IT support to a range of clients Support younger team members Troubleshoot escalated issues To support and maintain operating systems Work on client projects, managing and supporting Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups Please note - Full UK Driving Licence is required. If you are a Senior IT Engineer with 3rd Line experience, you are sociable, enthusiastic and driven (MSP experience highly desired), we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on TrentSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - Stoke on TrentSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Senior Software Engineer Salary of £65k Lead a high performing team of Embedded Engineers. Hybrid / in-office working in Cambridgeshire. Python / Linux / Embedded Linux / AWS Cloud / JavaScript Join my client's team as a Senior Engineer, where you'll play a pivotal role in Engineering novel and innovative mechanical testing systems. The role: Guide and support a team of Engineers to ensure their work aligns with the product vision and roadmap. You will be responsible for working with embedded systems that will control electrical and mechanical devices. Collaborating with Product Owners, Testers, and Data Analysts within the wider organisation. Ability to address issues that arise during Software and Hardware integration. About you: Minimum of 4 years' experience in Software Engineering. Master's or Ph.D. in Computer Science / Electrical Engineering etc, or a related field. Great knowledge of Cloud Architecture (AWS). Extensive experience in Windows / Linux environments. Outstanding communication skills with a talent for motivating and inspiring team members. Good understanding of the threading limitations of Python and multi-process architecture. Experience with the following libraries is a great advantage: PySide2, PyQt, Pyplot, To be considered Please either apply by clicking online or emailing me directly to . For further information please call me on / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Fergal O'Shea Searchability. I look forward to hearing from you.
May 16, 2024
Full time
Senior Software Engineer Salary of £65k Lead a high performing team of Embedded Engineers. Hybrid / in-office working in Cambridgeshire. Python / Linux / Embedded Linux / AWS Cloud / JavaScript Join my client's team as a Senior Engineer, where you'll play a pivotal role in Engineering novel and innovative mechanical testing systems. The role: Guide and support a team of Engineers to ensure their work aligns with the product vision and roadmap. You will be responsible for working with embedded systems that will control electrical and mechanical devices. Collaborating with Product Owners, Testers, and Data Analysts within the wider organisation. Ability to address issues that arise during Software and Hardware integration. About you: Minimum of 4 years' experience in Software Engineering. Master's or Ph.D. in Computer Science / Electrical Engineering etc, or a related field. Great knowledge of Cloud Architecture (AWS). Extensive experience in Windows / Linux environments. Outstanding communication skills with a talent for motivating and inspiring team members. Good understanding of the threading limitations of Python and multi-process architecture. Experience with the following libraries is a great advantage: PySide2, PyQt, Pyplot, To be considered Please either apply by clicking online or emailing me directly to . For further information please call me on / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Fergal O'Shea Searchability. I look forward to hearing from you.
Ideal location - EssexSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - EssexSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters At Vonage API Platform Group we believe we've just scratched the surface of enabling developers to embed communications into any apps or devices using APIs. We're in search of a Senior Product Manager to lead the strategy for our new Notifications, Config and Events platforms, ideally with a technical background and a solid understanding of APIs. If you're currently in product management or possess experience in a related technical field, we encourage you to apply and bring your expertise to our team. As part of the Vonage team, you will deliver groundbreaking platform products and features to drive the adoption of our CPaaS Platform across the globe. You will be providing the vision and strategy for key areas of the Vonage API Platform and working cross functionally to achieve your vision. What you will do Responsibilities Formulate the strategy, concepts, product requirements and use cases for our new notifications platform across the business. Manage the product roadmap of our existing and new notifications and config platforms, overseeing changes and driving onboarding from other lines of business. Cross-functional Collaboration - Working closely with engineering, design, marketing, sales, customer support teams, Product Managers, BI, Finance & Legal to define their requirements for Notifications, how we interact with the rest of the business and how we drive growth for Vonage.to ensure alignment on product goals, priorities, and timelines. Technical Understanding - Having a solid understanding of the technical aspects of notifications, account management systems, authentication, authorization, and security protocols. Work with other Product Managers, BI, Marketing, Engineering, Operations, Finance & Legal to define their requirements for growing the platforms, how we interact with the rest of the business and how we drive growth for Vonage. Grow, manage and deliver new features for the service including: Scalability Unification of notifications platforms across Vonage. Security considerations Ensure we aid the delivery of key business pillars Self service configuration Supporting tools Work with Engineering to oversee the delivery of new features and products Integrate user and customer feedback and performance metrics continuously into plans Understand the competitive landscape and how platform capabilities can enable Vonage to differentiate from its competition What you will bring Experience with real-time rating platforms of high-volume transactions Experience building API products or using APIs as a developer Knowledge of key data technologies including: Kibana, Kafka, GDS, AWS S3 Excellent at building strong relationships with internal and external stakeholders Ability to communicate with simplicity, precision, and empathy Experience with Agile methodologies & tools (e.g. Scrum, Kanban) Experience using Jira, Confluence and project management tools What is required for application Required Computer Science degree or similar technical qualifications Minimum 5 years experience in a relevant sector and function Minimum 2 years of Product Management experience Experience in the delivery of complex real-time rating solutions applied to high-volume transaction industries like telco, financial, SaaS Previous software development experience at some point in your career Experience building API products or using APIs as a developer Preferred Masters Degree in Computer Science or Business Management Skills & Experience An understanding of developer experience, business system integration models and APIs highly desirable A track record driving change and influencing others both internally but also externally (eg partners, related industry etc) Some experience with Agile methodologies & tools (e.g. Scrum, Kanban) Highly analytical and at ease with influencing others through facts, insights and great presentation abilities Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work. What is in it for you Unlimited paid annual leave Company pension Life assurance Income Protection Cycle to work scheme Payroll Giving for Charities Train Season Ticket Loan Private Medical Gym Membership Loan Enhanced Maternity and Paternity Leave Training Industry conferences Free snacks and food Work laptop Secure bicycle storage Discounts in London attractions through TasteCard Loan and BUPA, the medical provider Social meetups, i.e. yearly Hackathons, etc At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so! Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin, sexual orientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, or if you have a disability or special need that requires accommodation, please let us know by emailing .
May 16, 2024
Full time
Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters At Vonage API Platform Group we believe we've just scratched the surface of enabling developers to embed communications into any apps or devices using APIs. We're in search of a Senior Product Manager to lead the strategy for our new Notifications, Config and Events platforms, ideally with a technical background and a solid understanding of APIs. If you're currently in product management or possess experience in a related technical field, we encourage you to apply and bring your expertise to our team. As part of the Vonage team, you will deliver groundbreaking platform products and features to drive the adoption of our CPaaS Platform across the globe. You will be providing the vision and strategy for key areas of the Vonage API Platform and working cross functionally to achieve your vision. What you will do Responsibilities Formulate the strategy, concepts, product requirements and use cases for our new notifications platform across the business. Manage the product roadmap of our existing and new notifications and config platforms, overseeing changes and driving onboarding from other lines of business. Cross-functional Collaboration - Working closely with engineering, design, marketing, sales, customer support teams, Product Managers, BI, Finance & Legal to define their requirements for Notifications, how we interact with the rest of the business and how we drive growth for Vonage.to ensure alignment on product goals, priorities, and timelines. Technical Understanding - Having a solid understanding of the technical aspects of notifications, account management systems, authentication, authorization, and security protocols. Work with other Product Managers, BI, Marketing, Engineering, Operations, Finance & Legal to define their requirements for growing the platforms, how we interact with the rest of the business and how we drive growth for Vonage. Grow, manage and deliver new features for the service including: Scalability Unification of notifications platforms across Vonage. Security considerations Ensure we aid the delivery of key business pillars Self service configuration Supporting tools Work with Engineering to oversee the delivery of new features and products Integrate user and customer feedback and performance metrics continuously into plans Understand the competitive landscape and how platform capabilities can enable Vonage to differentiate from its competition What you will bring Experience with real-time rating platforms of high-volume transactions Experience building API products or using APIs as a developer Knowledge of key data technologies including: Kibana, Kafka, GDS, AWS S3 Excellent at building strong relationships with internal and external stakeholders Ability to communicate with simplicity, precision, and empathy Experience with Agile methodologies & tools (e.g. Scrum, Kanban) Experience using Jira, Confluence and project management tools What is required for application Required Computer Science degree or similar technical qualifications Minimum 5 years experience in a relevant sector and function Minimum 2 years of Product Management experience Experience in the delivery of complex real-time rating solutions applied to high-volume transaction industries like telco, financial, SaaS Previous software development experience at some point in your career Experience building API products or using APIs as a developer Preferred Masters Degree in Computer Science or Business Management Skills & Experience An understanding of developer experience, business system integration models and APIs highly desirable A track record driving change and influencing others both internally but also externally (eg partners, related industry etc) Some experience with Agile methodologies & tools (e.g. Scrum, Kanban) Highly analytical and at ease with influencing others through facts, insights and great presentation abilities Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work. What is in it for you Unlimited paid annual leave Company pension Life assurance Income Protection Cycle to work scheme Payroll Giving for Charities Train Season Ticket Loan Private Medical Gym Membership Loan Enhanced Maternity and Paternity Leave Training Industry conferences Free snacks and food Work laptop Secure bicycle storage Discounts in London attractions through TasteCard Loan and BUPA, the medical provider Social meetups, i.e. yearly Hackathons, etc At Vonage, we celebrate diversity, as it is in the best interest of our employees, customers, and community to do so! Vonage is proud to be an equal opportunity workplace. We are committed to equal employment opportunity for all, including equivalent pay, and will not discriminate against an applicant or an employee based on gender/gender identity, race, color, ancestry/ethnicity, religion/conviction of belief, creed, national origin, sexual orientation, genetic information, age, citizenship, marital status, pregnancy, disability, military status, political beliefs, family status and any other category protected by applicable law. If you would like to see a copy of our EEO policy, or if you have a disability or special need that requires accommodation, please let us know by emailing .
We're on a mission to protect society from fraud and money laundering. We've already protected over 1.5 million people through life's big transactions, with a core aim to protect 3 million people by the end of 2024. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering. Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud. Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking. Over 1,300 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Engineering at Thirdfort At Thirdfort, we're working to build an outstanding engineering culture that empowers our team to do their best work. We have a culture which cultivates an honest and open environment, where everyone's opinions are heard and valued. We are looking for a Senior Software Engineer to join our Identity team within the Engineering function and contribute to the building out of our new Know-Your-Customer/Know-Your-Business platform used by our B2C and B2B clients, as well as represent frontend engineering across the function. The platform is cloud hosted with a JSON REST API backend (primarily Node.js and GO), microservices architecture and cryptographically secure sensitive data storage. Our Product and Tech teams are remote first and so this individual can be based anywhere in the UK. This does not mean though that our remote first team aren't welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suits them best. Please note we're unfortunately unable to visa sponsor for this role. As a Senior Software Engineer, you will: Support building KYB & KYC APIs that are used by our B2B clients and written in Go. Mentor and elevate other engineers, as well as championing the Identity team across the engineering function and liaising with the wider organisation including Product, Design and Client Support to aid development of our product. Factor in security and privacy when crafting solutions and reviewing other engineers' Pull Requests Pragmatically suggest and implement solutions to immediate problems but consider the long-term implications of decisions with a view to ensure there is manageable amount and complexity of technical debt. Role-model quality and encourage the rest of the department to embody this. We're looking for someone who: Has significant experience building responsive, performant backend apps with modern frameworks Has experience with / understands the core concepts of: Cloud-based applications Modern Backend Languages (Experience with Go or strong desire to learn are a must) Relational and non-relational databases Has enabled and maintained 3rd party API integrations Can independently & collaboratively craft testable solutions for backend features Has experience working with both greenfield and legacy projects, identifying bottlenecks and suggesting improvements Has worked effectively in a team with product owners, designers and other stakeholders Cares deeply code quality of backend platforms and knows how to feedback to design with these in mind Can communicate complex topics with stakeholders of varying technical ability and can generate buy in for new concepts Has worked with internal APIs and understands how to influence teams building services the platform relies on Has built and maintained tests suites for unit and integration tests And has experience, or is keen to up-skill, in the following areas: Analytics and error tracking platforms such as GA and Grafana Next.js / React to support integration with our Web Portal and Client teams Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don't think you have all the requirements listed here but feel this could be a role and environment you'd thrive in, we would still love for you to apply. Life at Thirdfort Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned. We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: Flexible Working Hours Enhanced parental leave Work from home allowance Uncapped annual leave Enhanced sick leave Private healthcare with our provider, AXA Regular company and team socials Share options for all UK employees Customisable wellness budget If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. If you find this form difficult to navigate, please contact and we'll do our best to find a way to work with you
May 16, 2024
Full time
We're on a mission to protect society from fraud and money laundering. We've already protected over 1.5 million people through life's big transactions, with a core aim to protect 3 million people by the end of 2024. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering. Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud. Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking. Over 1,300 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $25m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Engineering at Thirdfort At Thirdfort, we're working to build an outstanding engineering culture that empowers our team to do their best work. We have a culture which cultivates an honest and open environment, where everyone's opinions are heard and valued. We are looking for a Senior Software Engineer to join our Identity team within the Engineering function and contribute to the building out of our new Know-Your-Customer/Know-Your-Business platform used by our B2C and B2B clients, as well as represent frontend engineering across the function. The platform is cloud hosted with a JSON REST API backend (primarily Node.js and GO), microservices architecture and cryptographically secure sensitive data storage. Our Product and Tech teams are remote first and so this individual can be based anywhere in the UK. This does not mean though that our remote first team aren't welcome in our offices as we value the times when we can come together in person. Ultimately we trust our team to work in the way that suits them best. Please note we're unfortunately unable to visa sponsor for this role. As a Senior Software Engineer, you will: Support building KYB & KYC APIs that are used by our B2B clients and written in Go. Mentor and elevate other engineers, as well as championing the Identity team across the engineering function and liaising with the wider organisation including Product, Design and Client Support to aid development of our product. Factor in security and privacy when crafting solutions and reviewing other engineers' Pull Requests Pragmatically suggest and implement solutions to immediate problems but consider the long-term implications of decisions with a view to ensure there is manageable amount and complexity of technical debt. Role-model quality and encourage the rest of the department to embody this. We're looking for someone who: Has significant experience building responsive, performant backend apps with modern frameworks Has experience with / understands the core concepts of: Cloud-based applications Modern Backend Languages (Experience with Go or strong desire to learn are a must) Relational and non-relational databases Has enabled and maintained 3rd party API integrations Can independently & collaboratively craft testable solutions for backend features Has experience working with both greenfield and legacy projects, identifying bottlenecks and suggesting improvements Has worked effectively in a team with product owners, designers and other stakeholders Cares deeply code quality of backend platforms and knows how to feedback to design with these in mind Can communicate complex topics with stakeholders of varying technical ability and can generate buy in for new concepts Has worked with internal APIs and understands how to influence teams building services the platform relies on Has built and maintained tests suites for unit and integration tests And has experience, or is keen to up-skill, in the following areas: Analytics and error tracking platforms such as GA and Grafana Next.js / React to support integration with our Web Portal and Client teams Studies show that women and other less represented groups are less likely to apply for roles unless they meet every requirement. We believe in building a diverse team, valuing different skills and experiences and so if you don't think you have all the requirements listed here but feel this could be a role and environment you'd thrive in, we would still love for you to apply. Life at Thirdfort Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned. We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: Flexible Working Hours Enhanced parental leave Work from home allowance Uncapped annual leave Enhanced sick leave Private healthcare with our provider, AXA Regular company and team socials Share options for all UK employees Customisable wellness budget If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter. If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we'll do our best to accommodate. If you find this form difficult to navigate, please contact and we'll do our best to find a way to work with you
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We're seeking an experienced C# software engineer to join our Platform Engineering Team at Dotdigital. Our software engineering efforts are divided into Product Engineering and Platform Engineering. As part of the Platform Engineering team, you'll wear multiple hats, including: Future Engineering : Collaborating with Principal Engineers to explore technical opportunities such as those in the Kafka ecosystem and investigating Data Platforms to enhance our real-time data processing capabilities. Data Engineering : Facilitating efficient data access for our Data Science team, and supporting them in building robust, high-performance models. Site Reliability Engineering (SRE) : Enhancing application observability, debugging intricate production issues, and optimizing performance. Cross-Cutting Concerns : Tackling platform-wide challenges, including updating core tech stacks and implementing initiatives driven by Principal Engineers. Current Tech Stack Collection of .NET services & websites running in Azure Kubernetes Services (AKS). Service Bus & Event Hubs (Azure's Kafka) for messaging & streaming respectively. SQL Server, BigQuery, Cosmos, Mongo, Databricks & Redis stores. Azure DevOps for all of SLDC including deployments. Elastic Search (including APM) & Prometheus/Grafana for observability. About You The ideal candidate has significant experience as a software engineer and demonstrates: Solid expertise in C#, with Python experience being a plus. Familiarity with cloud computing platforms, particularly Azure. Production experience in eventing systems and architectures, particularly in the Kafka ecosystem Experience with modern real-time analytical data platforms Strong problem-solving skills and the ability to champion any given problem Leadership, proactive, and communication talents, working well independently and within a remote team environment Precision, professionalism, and time efficiency in all aspects of work Accountability for outcomes and a dedication to learning from past experiences for future improvements. Why Us: "As a part of the Platform Engineering team at Dotdigital, you're not just another engineer - you're an essential part of shaping our company's technological future. We value innovation and collaboration, and together we work on complex challenges while supporting each other's growth. It's a thrilling place to be, fostering an environment where you'll never stop learning and always feel like you're making a difference." Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
May 16, 2024
Full time
About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We're seeking an experienced C# software engineer to join our Platform Engineering Team at Dotdigital. Our software engineering efforts are divided into Product Engineering and Platform Engineering. As part of the Platform Engineering team, you'll wear multiple hats, including: Future Engineering : Collaborating with Principal Engineers to explore technical opportunities such as those in the Kafka ecosystem and investigating Data Platforms to enhance our real-time data processing capabilities. Data Engineering : Facilitating efficient data access for our Data Science team, and supporting them in building robust, high-performance models. Site Reliability Engineering (SRE) : Enhancing application observability, debugging intricate production issues, and optimizing performance. Cross-Cutting Concerns : Tackling platform-wide challenges, including updating core tech stacks and implementing initiatives driven by Principal Engineers. Current Tech Stack Collection of .NET services & websites running in Azure Kubernetes Services (AKS). Service Bus & Event Hubs (Azure's Kafka) for messaging & streaming respectively. SQL Server, BigQuery, Cosmos, Mongo, Databricks & Redis stores. Azure DevOps for all of SLDC including deployments. Elastic Search (including APM) & Prometheus/Grafana for observability. About You The ideal candidate has significant experience as a software engineer and demonstrates: Solid expertise in C#, with Python experience being a plus. Familiarity with cloud computing platforms, particularly Azure. Production experience in eventing systems and architectures, particularly in the Kafka ecosystem Experience with modern real-time analytical data platforms Strong problem-solving skills and the ability to champion any given problem Leadership, proactive, and communication talents, working well independently and within a remote team environment Precision, professionalism, and time efficiency in all aspects of work Accountability for outcomes and a dedication to learning from past experiences for future improvements. Why Us: "As a part of the Platform Engineering team at Dotdigital, you're not just another engineer - you're an essential part of shaping our company's technological future. We value innovation and collaboration, and together we work on complex challenges while supporting each other's growth. It's a thrilling place to be, fostering an environment where you'll never stop learning and always feel like you're making a difference." Some of Our Global Benefits Parental leave Medical benefits Paid sick leave Dotdigital day Share reward Wellbeing reward Wellbeing Days Loyalty reward DEI commitment As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
Here at the Financial Times, gold-standard journalism is just the beginning. 500+-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there's no limit to where your FT career will take you. The role This is a new role in our Technology department. The successful post-holder will work across engineering teams responsible for the core platforms and subscription products. They will identify opportunities and work to enhance, simplify, and scale the architectures in line with our strategy and to meet the business' needs. To date, software architecture is designed and defined by engineers within each product or platform team, and is generally a collaborative effort. Growing complexity in our business and constraints introduced by pressure on the publishing and news industries require us to be robust in choosing technologies, introducing standards, being consistent, and reusing components and services wherever possible. This role will ensure alignment on key domain areas for our business such as: How the content model, and the services surrounding it, is designed both for easy retrieval and presentation, and also for ML processing. Optimising architectures and infrastructure to enhance and improve integrations between SaaS and in-house software solutions (specifically marketing, customer relationship management, and similar solutions). Reporting directly to our Chief Technology Officer, this position suits someone who is self-directed, is an excellent communicator and has a proven ability to build relationships with colleagues and vendors. You will work closely with our Technical Directors, their engineering teams and your counterpart Data Architect. This position does not have any line management responsibilities and there are no immediate plans to expand the architecture team. It is a 'Principal' role in the sense that you will be leading our technical architecture in an individual contributor capacity. Prior experience with full-stack application architecture is essential, whereas business systems architecture experience is preferred but not required. Main responsibilities Be a technical authority and ensure excellence in system architecture across the FT's software platforms and product portfolio. Identify strategic requirements across the portfolio, advising the CTO, Technical Directors, and senior engineers on technical roadmaps and migration plans. Assist development teams with the interpretation of platform, product and project requirements and translate these into solutions Ensure seamless integrations of domain models and components to facilitate efficient data and business flows across groups and existing architectures. Ensure that the infrastructure is fit for purpose to support the portfolio's offering with appropriate resilience, performance and flexibility. Build effective relationships with product owners, engineering teams, external suppliers and stakeholders as required. Contribute to the evolution of the FT's Technical Strategy, including setting patterns, standards, policies, and roadmaps, and incorporating relevant industry trends and technical developments. What we are looking for Demonstrable experience in a senior technical role, with responsibility for defining and developing high-volume, multi-tiered, horizontally scalable online software architectures. Technical knowledge of public cloud technologies. Experience assessing and selecting IaaS and PaaS solutions based on requirements and cost effectiveness. Technical knowledge and demonstrable experience of Object Oriented Analysis and Design, Domain Driven Design and Service Oriented Architectures, as well as experience conducting code and system reviews. Experience evaluating new technologies for their appropriateness, including assessing their strategic and/or tactical benefit. Demonstrable experience translating business and feature requirements into technical specifications, ideally including content management, online media production, publishing workflow tools and services, user personalisation services, and marketing / sales technology solutions. A grasp of existing and emerging technologies and their potential to enhance the performance and shape of technical architectures and systems. Ability to communicate complex technical concepts to technical and non-technical stakeholders. Experience building effective relationships with a wide range of peers and colleagues, including working across organisational boundaries and leading capable and experienced developers without having direct management responsibility, and often in situations where divergent views are held. Additional skills and experience we're interested in are listed below. If you don't have this experience yet, these are non-essential and we would still very much welcome an application from you. A background in software engineering, software design, content or data architecture, or database design and architecture. Experience breaking down large technical projects into smaller iterations to aid delivery and allow demonstration of incremental value. In-depth knowledge of data storage solutions ranging from data lakes, data warehouses, relational and nonrelational databases, columnar and graph databases. Experience of supplier management, particularly in evaluating technologies and SaaS solutions through competitive tendering processes. Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here . Our commitment to diversity and inclusion in the workplace The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact and a member of our team will be happy to help. Have you been previously employed at the FT? Have you previously taken part in an FT Early careers programme? e.g. FT Talent Challenge, FT News School, work experience etc. Please select the currency of your salary expectations. If not listed, please select Other Currency. Please select What are your base annual salary expectations? What is your current notice period in weeks? Please select Will you now or in the future require sponsorship for employment visa status in the country for which this role is based? I accept the candidate privacy notice and consent to being contacted in regard to this application. As part of the FT's commitment to equality, diversity and inclusion, in this section we ask for information to help us measure the effectiveness of our equal opportunity policies. This information is voluntary and your application will not be treated differently based on whether or not you provide these details. Your information will be stored separately to your application on our recruitment system, with safeguards in place to ensure that your data is kept secure and treated confidentially. Hiring managers and recruiters cannot see this information on an individual basis. We may use the data in an anonymised form for reporting purposes or as required to comply with statutory reporting requirements, depending on your location. Gender Identity (Select one) Agender Genderfluid Genderqueer Man Non-binary Woman Other Prefer not to say Ethnicity (Select one) Asian - Bangladeshi Asian - Chinese Asian - Indian Asian - Japanese Asian - Pakistani Asian - Other Black - African Black - British Black - Caribbean Black - Other Mixed - White & Asian Mixed - White & Black African Mixed - White & Black Caribbean Mixed - Other White - British White - Irish White - Other White - Other European Other Prefer not to say Sexual Orientation (Select one) Asexual Bisexual Demisexual/Grey Asexual Heterosexual (Straight) Homosexual (Gay/Lesbian) Pansexual Queer Other Prefer not to say Religion (Select one) Buddhist Christian Hindu Jewish Muslim Sikh No religion Other Prefer not to say What was the occupation of your main household earner when you were aged 14 . click apply for full job details
May 16, 2024
Full time
Here at the Financial Times, gold-standard journalism is just the beginning. 500+-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there's no limit to where your FT career will take you. The role This is a new role in our Technology department. The successful post-holder will work across engineering teams responsible for the core platforms and subscription products. They will identify opportunities and work to enhance, simplify, and scale the architectures in line with our strategy and to meet the business' needs. To date, software architecture is designed and defined by engineers within each product or platform team, and is generally a collaborative effort. Growing complexity in our business and constraints introduced by pressure on the publishing and news industries require us to be robust in choosing technologies, introducing standards, being consistent, and reusing components and services wherever possible. This role will ensure alignment on key domain areas for our business such as: How the content model, and the services surrounding it, is designed both for easy retrieval and presentation, and also for ML processing. Optimising architectures and infrastructure to enhance and improve integrations between SaaS and in-house software solutions (specifically marketing, customer relationship management, and similar solutions). Reporting directly to our Chief Technology Officer, this position suits someone who is self-directed, is an excellent communicator and has a proven ability to build relationships with colleagues and vendors. You will work closely with our Technical Directors, their engineering teams and your counterpart Data Architect. This position does not have any line management responsibilities and there are no immediate plans to expand the architecture team. It is a 'Principal' role in the sense that you will be leading our technical architecture in an individual contributor capacity. Prior experience with full-stack application architecture is essential, whereas business systems architecture experience is preferred but not required. Main responsibilities Be a technical authority and ensure excellence in system architecture across the FT's software platforms and product portfolio. Identify strategic requirements across the portfolio, advising the CTO, Technical Directors, and senior engineers on technical roadmaps and migration plans. Assist development teams with the interpretation of platform, product and project requirements and translate these into solutions Ensure seamless integrations of domain models and components to facilitate efficient data and business flows across groups and existing architectures. Ensure that the infrastructure is fit for purpose to support the portfolio's offering with appropriate resilience, performance and flexibility. Build effective relationships with product owners, engineering teams, external suppliers and stakeholders as required. Contribute to the evolution of the FT's Technical Strategy, including setting patterns, standards, policies, and roadmaps, and incorporating relevant industry trends and technical developments. What we are looking for Demonstrable experience in a senior technical role, with responsibility for defining and developing high-volume, multi-tiered, horizontally scalable online software architectures. Technical knowledge of public cloud technologies. Experience assessing and selecting IaaS and PaaS solutions based on requirements and cost effectiveness. Technical knowledge and demonstrable experience of Object Oriented Analysis and Design, Domain Driven Design and Service Oriented Architectures, as well as experience conducting code and system reviews. Experience evaluating new technologies for their appropriateness, including assessing their strategic and/or tactical benefit. Demonstrable experience translating business and feature requirements into technical specifications, ideally including content management, online media production, publishing workflow tools and services, user personalisation services, and marketing / sales technology solutions. A grasp of existing and emerging technologies and their potential to enhance the performance and shape of technical architectures and systems. Ability to communicate complex technical concepts to technical and non-technical stakeholders. Experience building effective relationships with a wide range of peers and colleagues, including working across organisational boundaries and leading capable and experienced developers without having direct management responsibility, and often in situations where divergent views are held. Additional skills and experience we're interested in are listed below. If you don't have this experience yet, these are non-essential and we would still very much welcome an application from you. A background in software engineering, software design, content or data architecture, or database design and architecture. Experience breaking down large technical projects into smaller iterations to aid delivery and allow demonstration of incremental value. In-depth knowledge of data storage solutions ranging from data lakes, data warehouses, relational and nonrelational databases, columnar and graph databases. Experience of supplier management, particularly in evaluating technologies and SaaS solutions through competitive tendering processes. Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here . Our commitment to diversity and inclusion in the workplace The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact and a member of our team will be happy to help. Have you been previously employed at the FT? Have you previously taken part in an FT Early careers programme? e.g. FT Talent Challenge, FT News School, work experience etc. Please select the currency of your salary expectations. If not listed, please select Other Currency. Please select What are your base annual salary expectations? What is your current notice period in weeks? Please select Will you now or in the future require sponsorship for employment visa status in the country for which this role is based? I accept the candidate privacy notice and consent to being contacted in regard to this application. As part of the FT's commitment to equality, diversity and inclusion, in this section we ask for information to help us measure the effectiveness of our equal opportunity policies. This information is voluntary and your application will not be treated differently based on whether or not you provide these details. Your information will be stored separately to your application on our recruitment system, with safeguards in place to ensure that your data is kept secure and treated confidentially. Hiring managers and recruiters cannot see this information on an individual basis. We may use the data in an anonymised form for reporting purposes or as required to comply with statutory reporting requirements, depending on your location. Gender Identity (Select one) Agender Genderfluid Genderqueer Man Non-binary Woman Other Prefer not to say Ethnicity (Select one) Asian - Bangladeshi Asian - Chinese Asian - Indian Asian - Japanese Asian - Pakistani Asian - Other Black - African Black - British Black - Caribbean Black - Other Mixed - White & Asian Mixed - White & Black African Mixed - White & Black Caribbean Mixed - Other White - British White - Irish White - Other White - Other European Other Prefer not to say Sexual Orientation (Select one) Asexual Bisexual Demisexual/Grey Asexual Heterosexual (Straight) Homosexual (Gay/Lesbian) Pansexual Queer Other Prefer not to say Religion (Select one) Buddhist Christian Hindu Jewish Muslim Sikh No religion Other Prefer not to say What was the occupation of your main household earner when you were aged 14 . click apply for full job details
Job order - J(Apply online only) - Permanent Full Time Title Senior Infrastructure Engineer (DV Security Clearance) Category Architecture City London, England - London, United Kingdom Job Description Senior Infrastructure Engineer (DV Security Clearance) Position Description Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Secure Innovation is part of CGIs Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the our client's most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. We require an Infrastructure Solutions Architect to work as part of the Consulting Unit, on a diverse set of projects delivering on prem, cloud and niche solutions. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate. Your future duties and responsibilities They will be working on a highly secure cloud project. The role is on an established fast-moving DevSecOps team, on on-prem and multi-cloud infrastructure, using a multitude of technologies including Ansible and Terraform, Ubuntu and Windows, SDN, VPNs, firewalls, VMs, laptops, MFA, AD, monitoring, network performance, resilience and security design, plus some integration scripting and application configuration and management. We are heavily committed to developing our members and will provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Although we would like candidates to have all of the mandatory requirements, we would consider high quality individuals who meet most of the criteria. Software and hardware infrastructure design, build, test and manage. Network, OS and application security. Innovative use of modern capabilities: on-prem, remote and cloud. Required qualifications to be successful in this role IP networking experience (LAN, WAN and Internet). Firewalls (physical, virtual and host). Network and OS security. Consultancy, effective communicator & interpersonal skills. Agile DevSecOps. Self-starter / Self-Managed / Self-organising, with remote working. Infrastructure and application monitoring. Desired Competencies: Automation tools such as ansible and Terraform. Linux skills, particularly Ubuntu. Windows skills, particularly Active Directory. Cloud platforms, particularly VPCs and networking. Retail/home hardware and software VPNs and networking. Packet-level tracing and debugging, particularly network performance. Working pattern: due to the secure nature of the work we are operating with a hybrid working policy. We would expect our members to be in their local office as and when required. Some travel to other CGI or client sites might be required (all travel away from your base office is expensed) We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Firewalls Infrastructure architecture IP Networking LAN WAN Reference (phone number removed)
May 16, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title Senior Infrastructure Engineer (DV Security Clearance) Category Architecture City London, England - London, United Kingdom Job Description Senior Infrastructure Engineer (DV Security Clearance) Position Description Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Secure Innovation is part of CGIs Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the our client's most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. We require an Infrastructure Solutions Architect to work as part of the Consulting Unit, on a diverse set of projects delivering on prem, cloud and niche solutions. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate. Your future duties and responsibilities They will be working on a highly secure cloud project. The role is on an established fast-moving DevSecOps team, on on-prem and multi-cloud infrastructure, using a multitude of technologies including Ansible and Terraform, Ubuntu and Windows, SDN, VPNs, firewalls, VMs, laptops, MFA, AD, monitoring, network performance, resilience and security design, plus some integration scripting and application configuration and management. We are heavily committed to developing our members and will provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Although we would like candidates to have all of the mandatory requirements, we would consider high quality individuals who meet most of the criteria. Software and hardware infrastructure design, build, test and manage. Network, OS and application security. Innovative use of modern capabilities: on-prem, remote and cloud. Required qualifications to be successful in this role IP networking experience (LAN, WAN and Internet). Firewalls (physical, virtual and host). Network and OS security. Consultancy, effective communicator & interpersonal skills. Agile DevSecOps. Self-starter / Self-Managed / Self-organising, with remote working. Infrastructure and application monitoring. Desired Competencies: Automation tools such as ansible and Terraform. Linux skills, particularly Ubuntu. Windows skills, particularly Active Directory. Cloud platforms, particularly VPCs and networking. Retail/home hardware and software VPNs and networking. Packet-level tracing and debugging, particularly network performance. Working pattern: due to the secure nature of the work we are operating with a hybrid working policy. We would expect our members to be in their local office as and when required. Some travel to other CGI or client sites might be required (all travel away from your base office is expensed) We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Firewalls Infrastructure architecture IP Networking LAN WAN Reference (phone number removed)