Senior Cloud Support Engineer x 2

  • Natural Resources Wales
  • Wales, UK
  • Dec 08, 2022
Full time C# SQL Windows Software Engineer I.T. & Communications

Job Description

Senior Cloud Support Engineer x 2


Closing date: 29 January 2023

Location: Flexible

Salary: £37,308 - £40,806 (Grade 6)

Contract type: Permanent

Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm.  There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.

Post numbers: 203405, 203406


Job Description

Working with the Flood Warning and Informing service as part of an ICT Platform Team the role is expected to provide technical support of all live National Flood Service applications and cloud platforms within an ITIL framework and defined product and platform team operating model, to deliver an outstanding customer focused Agile service.


You will be able to demonstrate knowledge and experience of the following: 

  1. Extensive knowledge and experience of supporting and administering Office 365/SharePoint Online/Dynamics 365/ Web Applications/COTS packages
  2. Proven experience of working within a Public Cloud environment.
  3. Experience of supporting and maintaining Rest APIs.
  4. Experience of working with Azure DevOps and Visual Studio
  5. Proven experience of supporting and developing platforms and/or applications with the following technologies; Azure PaaS, HTML 5, CSS, C#, MS SQL and Power Shell.
  6. Knowledge of ITIL Service Management – specifically Incident and Problem Management and Project Management skills to define, plan and control work streams within your remit.


This role will offer a range of benefits, including:

  • Agile and flexible working
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • Generous leave entitlements for all your life needs
  • Health and wellbeing benefits and support
  • Weekly well-being hour to use as you choose


For more information, please visit our website.



£37,308 - £40,806 (Grade 6)

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