We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
May 12, 2024
Full time
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
Job Role: Junior Storage and Virtualisation Engineer Location: Flexible - Hybrid - Work from Home / Client Sites Salary package: £30-40,000 + bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider MUST HAVE A UK DRIIVING LICENSE Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security. Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries. Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX) and Storage Solutions around Dell/EMC and HPE. The role will include the following: Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA's Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site) HP\Cisco UCS\Dell servers Shared SAN Storage Other areas of the role will include: Provide client system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA's) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of IT Principles and technologies Demonstrable strong customer service focus Softer skills will include: Excellent communication skills, both written and verbal Professional appearance, well-mannered and a constructive attitude in all work-related matters Ability to handle multiple tasks and prioritise work to maintain required productivity levels Willingness to research and self-study to keep skills relevant Self-motivated, flexible in approach, enthusiastic team player and independent worker Strong rapport and relationship building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply online now for a quick turnaround.
May 11, 2024
Full time
Job Role: Junior Storage and Virtualisation Engineer Location: Flexible - Hybrid - Work from Home / Client Sites Salary package: £30-40,000 + bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider MUST HAVE A UK DRIIVING LICENSE Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security. Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries. Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX) and Storage Solutions around Dell/EMC and HPE. The role will include the following: Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA's Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site) HP\Cisco UCS\Dell servers Shared SAN Storage Other areas of the role will include: Provide client system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA's) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of IT Principles and technologies Demonstrable strong customer service focus Softer skills will include: Excellent communication skills, both written and verbal Professional appearance, well-mannered and a constructive attitude in all work-related matters Ability to handle multiple tasks and prioritise work to maintain required productivity levels Willingness to research and self-study to keep skills relevant Self-motivated, flexible in approach, enthusiastic team player and independent worker Strong rapport and relationship building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply online now for a quick turnaround.
WE'RE RECRUITING! As one of the UK's fastest growing MSP s, we're on the lookout for a Technical Consultant - 4th Line Engineer (Citrix) Location: Home-based / Remote Salary: Competitive base + benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role To provide final level technical escalation for Nasstar's managed service customers with the aim to resolve all complex escalated customer incidents, service requests, problems and change. The incumbent will truly be a technical expert, highly credible, and acknowledged for their expertise across multiple technology platforms. Responsibilities: The role will be customer-facing, strengthening customer confidence in Nasstar's ownership and technical expertise in resolving high-priority tickets. The role is also proactively responsible for identifying consistent trends and for resolving these on an ongoing basis which drives continual service improvement Being part of a highly specialised technical community that will work together across geographies in the sharing of knowledge and in resolving complex tickets You will have the opportunity to work with the latest leading-edge technologies in a service operations environment that promotes systems and service excellence. Other duties will include but not limited to:- •Ticket Management •Queue Ownership •Customer Management •Process Compliance •Technical Leadership •Best practice configuration reviews •Infrastructure vulnerability and lifecycle patching What does success look like? •Deliverable 1: Resolve incidents and requests within SLA for customers that cannot be resolved at the Nasstar 3rd Line Engineer level •Deliverable 2: Develop and mentor other team members with an approachable manner, helping to develop Best Practice and standards that can be shared with the team •Deliverable 3: Being the authoritative voice on technical decisions and being able to present to internal and external stakeholders What we are looking for: Education & Qualifications: Ideally, candidates will be professionally qualified in one or more of the following technologies, MSCE, VCP, CCE or NSE Experience: Candidates must have both breadth and depth of technical knowledge within the Microsoft desktop environment, infrastructure and networking technologies. Candidates must have specialist expertise and ideally professionally qualified in Citrix XenApp infrastructure to include NetScaler, Storefront, Delivery Controller & Studio Ideally, candidates will have specialist expertise in the following technologies Microsoft M365 services such as Azure AD, Cloud App Security, Office 365, Windows 10 & Endpoint Management •Microsoft Server and core infrastructure services such as Active Directory, group policy & common server roles •Microsoft Azure key infrastructure services such as Virtual Machines, Azure Storage, Backup and DR business continuity services •Infrastructure Hypervisor Services to include VMware vCloud Director, vCentre , ESXi Server and Microsoft Hyper-V •Infrastructure Hardware, SAN Storage, FC Switches, Physical server hardware •Fortinet Firewalls or similar firewall device with UTM functionality Security best practice Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
May 11, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSP s, we're on the lookout for a Technical Consultant - 4th Line Engineer (Citrix) Location: Home-based / Remote Salary: Competitive base + benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role To provide final level technical escalation for Nasstar's managed service customers with the aim to resolve all complex escalated customer incidents, service requests, problems and change. The incumbent will truly be a technical expert, highly credible, and acknowledged for their expertise across multiple technology platforms. Responsibilities: The role will be customer-facing, strengthening customer confidence in Nasstar's ownership and technical expertise in resolving high-priority tickets. The role is also proactively responsible for identifying consistent trends and for resolving these on an ongoing basis which drives continual service improvement Being part of a highly specialised technical community that will work together across geographies in the sharing of knowledge and in resolving complex tickets You will have the opportunity to work with the latest leading-edge technologies in a service operations environment that promotes systems and service excellence. Other duties will include but not limited to:- •Ticket Management •Queue Ownership •Customer Management •Process Compliance •Technical Leadership •Best practice configuration reviews •Infrastructure vulnerability and lifecycle patching What does success look like? •Deliverable 1: Resolve incidents and requests within SLA for customers that cannot be resolved at the Nasstar 3rd Line Engineer level •Deliverable 2: Develop and mentor other team members with an approachable manner, helping to develop Best Practice and standards that can be shared with the team •Deliverable 3: Being the authoritative voice on technical decisions and being able to present to internal and external stakeholders What we are looking for: Education & Qualifications: Ideally, candidates will be professionally qualified in one or more of the following technologies, MSCE, VCP, CCE or NSE Experience: Candidates must have both breadth and depth of technical knowledge within the Microsoft desktop environment, infrastructure and networking technologies. Candidates must have specialist expertise and ideally professionally qualified in Citrix XenApp infrastructure to include NetScaler, Storefront, Delivery Controller & Studio Ideally, candidates will have specialist expertise in the following technologies Microsoft M365 services such as Azure AD, Cloud App Security, Office 365, Windows 10 & Endpoint Management •Microsoft Server and core infrastructure services such as Active Directory, group policy & common server roles •Microsoft Azure key infrastructure services such as Virtual Machines, Azure Storage, Backup and DR business continuity services •Infrastructure Hypervisor Services to include VMware vCloud Director, vCentre , ESXi Server and Microsoft Hyper-V •Infrastructure Hardware, SAN Storage, FC Switches, Physical server hardware •Fortinet Firewalls or similar firewall device with UTM functionality Security best practice Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa 40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa 40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
May 10, 2024
Full time
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa 40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa 40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
Role: 3rd Line / Senior Support Engineer Area: Ripley, Derbyshire Salary: 40,000 - 60,000 I have a fantastic opportunity for a 3rd Line Support / Senior Support IT Engineer to join a growing client in the Ripley area. My client is looking for an enthusiastic 3rd Line Engineer, who is wanting to take their career to the next level. This is a fantastic opportunity for an IT Professional to join one of the most prestigious IT companies, who are at the forefront of the Managed Services industry. This is a versatile position, which will involve operating as an escalation point at 3rd Line Level for the Service Desk team, and working closely with Senior Engineers across Projects and Infrastructure. Ideal candidates will have experience in Azure, Microsoft 365, Office 365, Servers, and 3rd Line Support within an MSP environment. This role will involve acting as a senior point for all escalations on the service desk. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programs, and up-to-date certifications to develop your skillset and progression. Skillset - Windows 10/11 Microsoft 365 (Including Administration & Migration) Existing 3rd Line Experience Office 365 Configuration and Administration Azure Configuration and Administration Azure - Virtual Desktop / Networking VMware / Hyper-V Hands on Server work Active Directory Project / Infrastructure Experience If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up to date version of your CV in response to the email found below Equally, if you are looking for something slightly different, please do not hesitate to get your CV across to me or call for a chat about your situation. To apply, send me your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: 3rd Line / Senior Support Engineer Area: Ripley, Derbyshire Salary: 40,000 - 60,000 I have a fantastic opportunity for a 3rd Line Support / Senior Support IT Engineer to join a growing client in the Ripley area. My client is looking for an enthusiastic 3rd Line Engineer, who is wanting to take their career to the next level. This is a fantastic opportunity for an IT Professional to join one of the most prestigious IT companies, who are at the forefront of the Managed Services industry. This is a versatile position, which will involve operating as an escalation point at 3rd Line Level for the Service Desk team, and working closely with Senior Engineers across Projects and Infrastructure. Ideal candidates will have experience in Azure, Microsoft 365, Office 365, Servers, and 3rd Line Support within an MSP environment. This role will involve acting as a senior point for all escalations on the service desk. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programs, and up-to-date certifications to develop your skillset and progression. Skillset - Windows 10/11 Microsoft 365 (Including Administration & Migration) Existing 3rd Line Experience Office 365 Configuration and Administration Azure Configuration and Administration Azure - Virtual Desktop / Networking VMware / Hyper-V Hands on Server work Active Directory Project / Infrastructure Experience If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up to date version of your CV in response to the email found below Equally, if you are looking for something slightly different, please do not hesitate to get your CV across to me or call for a chat about your situation. To apply, send me your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Senior 3rd Line Engineer Location: Salford / Eccles Work Structure: Hybrid Salary: 40,000 - 45,000 Job Description: We are working with a leading Managed Service Provider based in Salford / Eccles area of Greater Manchester, who have worked with a variety of industries for the past 10 years. Assisting with all aspects of IT, business growth, cost reduction and security, their goal is to address and overcome the most critical challenges facing businesses each day. The role is full time in the office or out on the field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure Company vehicle Free parking Referral bonus' Free tickets to sporting events Team building and social events Development plan for career success Role responsibilities: Provide exceptional IT support to a range of clients Support younger team members Troubleshoot escalated issues To support and maintain operating systems Work on client projects, managing and supporting Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups Please note - Full UK Driving Licence is required. If you are a Senior IT Engineer with 3rd Line experience, you are sociable, enthusiastic and driven (MSP experience highly desired), we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: Senior 3rd Line Engineer Location: Salford / Eccles Work Structure: Hybrid Salary: 40,000 - 45,000 Job Description: We are working with a leading Managed Service Provider based in Salford / Eccles area of Greater Manchester, who have worked with a variety of industries for the past 10 years. Assisting with all aspects of IT, business growth, cost reduction and security, their goal is to address and overcome the most critical challenges facing businesses each day. The role is full time in the office or out on the field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure Company vehicle Free parking Referral bonus' Free tickets to sporting events Team building and social events Development plan for career success Role responsibilities: Provide exceptional IT support to a range of clients Support younger team members Troubleshoot escalated issues To support and maintain operating systems Work on client projects, managing and supporting Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups Please note - Full UK Driving Licence is required. If you are a Senior IT Engineer with 3rd Line experience, you are sociable, enthusiastic and driven (MSP experience highly desired), we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2nd Line Engineer! After the client has won a few next clients, this is a brand-new hire for the business to support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager role in the future. No previous MSP experience is needed, just someone who has the following skills: - VMWare - Windows Servers - O365 - Active Directory - VPN - Firewalls - Hardware This role will also include some client facing activity so driving is essential.
May 10, 2024
Full time
2nd Line Support Engineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2nd Line Engineer! After the client has won a few next clients, this is a brand-new hire for the business to support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager role in the future. No previous MSP experience is needed, just someone who has the following skills: - VMWare - Windows Servers - O365 - Active Directory - VPN - Firewalls - Hardware This role will also include some client facing activity so driving is essential.
Job Title: Senior Technical Engineer Location: Northwich, Cheshire Job Type: Office & Field based Salary: Up to 40,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Senior Technical Engineer. The company provide IT Support to clients within Cheshire and the North West including cloud services, cyber security, software development and business continuity. Benefits: Free parking on site 28 days annual leave Company van provided Fuel card or mileage covered Collaborative team environment Technical Skills Required: MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Networking - Routing, switches, firewalls - protocols, configurations, installs WAN, LAN, DNS, DHCP, TCP/IP Project experience Carried out or assisted with IT audits Responsibilities: Audit new customers IT, produce reports and discuss findings and recommendations Work on client and company projects (previous project experience essential) Diagnose software & hardware issues Provide exceptional standard of customer service, efficiently responding to enquiries, maintaining contact and logging results. Work in a collaborative team, giving help to colleagues when required Abide by companies policies and procedures Be professional, a team player, willingness to learn and great communication skills Highly Desired: MSP Background / previous experience Obtained Microsoft Certifications Strong project background Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! You must be a team player, organised, have strong problem solving skills, be willing to travel to customer sites and help junior members of staff. If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key Skills: Senior IT Engineer, 2nd/3rd Line Engineer, Senior Technical Support, 3rd Line IT Support, 2nd Line IT Engineer, Technical Engineer, Snr Tech Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Job Title: Senior Technical Engineer Location: Northwich, Cheshire Job Type: Office & Field based Salary: Up to 40,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Senior Technical Engineer. The company provide IT Support to clients within Cheshire and the North West including cloud services, cyber security, software development and business continuity. Benefits: Free parking on site 28 days annual leave Company van provided Fuel card or mileage covered Collaborative team environment Technical Skills Required: MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Networking - Routing, switches, firewalls - protocols, configurations, installs WAN, LAN, DNS, DHCP, TCP/IP Project experience Carried out or assisted with IT audits Responsibilities: Audit new customers IT, produce reports and discuss findings and recommendations Work on client and company projects (previous project experience essential) Diagnose software & hardware issues Provide exceptional standard of customer service, efficiently responding to enquiries, maintaining contact and logging results. Work in a collaborative team, giving help to colleagues when required Abide by companies policies and procedures Be professional, a team player, willingness to learn and great communication skills Highly Desired: MSP Background / previous experience Obtained Microsoft Certifications Strong project background Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! You must be a team player, organised, have strong problem solving skills, be willing to travel to customer sites and help junior members of staff. If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key Skills: Senior IT Engineer, 2nd/3rd Line Engineer, Senior Technical Support, 3rd Line IT Support, 2nd Line IT Engineer, Technical Engineer, Snr Tech Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
May 10, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they re currently looking for a 3rd Line Service Desk Engineer to join their expanding team. The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies clients to ensure the performance and reliability of their IT systems run seamlessly. You will have the opportunity to be involved in projects, if you don t have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
May 10, 2024
Full time
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they re currently looking for a 3rd Line Service Desk Engineer to join their expanding team. The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies clients to ensure the performance and reliability of their IT systems run seamlessly. You will have the opportunity to be involved in projects, if you don t have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Project Engineer Yorkshire Up to 55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Yorkshire and we are currently looking for a Project Engineer to join their expanding team. The successful 3rd Line and Project Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: BAU Support Leading projects Mentoring junior members of staff Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Azure Migration projects The ideal candidate will have: Experience in an MSP In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint DHCP / DNS Working with storage and backup Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this Project Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
May 10, 2024
Full time
Project Engineer Yorkshire Up to 55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Yorkshire and we are currently looking for a Project Engineer to join their expanding team. The successful 3rd Line and Project Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: BAU Support Leading projects Mentoring junior members of staff Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Azure Migration projects The ideal candidate will have: Experience in an MSP In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint DHCP / DNS Working with storage and backup Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this Project Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
May 10, 2024
Full time
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure Support / 3rd line Engineer This is a permanent position, paying £40-50k basis depending on related experience and is an on-site role based in Dartford, Kent. Working with a well respected and growing MSP you will be providing a mix of Project support and some BAU support where required. The focus of the role will be on client projects, which often involve migrations from on perm to cloud and infrastructure upgrades. You will need to demonstrate strong ability in Wintel environments, virtualisation and networking, which commercial experience supporting: MS Server MS365 Active Directory & Azure AD Azure cloud VMWare MDM Intune Sharepoint Fortinet or Nutanix would be beneficial Due to the nature of the work, other technologies can be supported depending on client environment, so experience in other networking technologies such as Cisco is also beneficial. You will get experience supporting a broad range of technologies and work on interesting projects, with the support of the team and management to upskill. There is time allowed for certification study and they financially reward you for doing so as well! If you are interested, please send across your latest CV.
May 10, 2024
Full time
Infrastructure Support / 3rd line Engineer This is a permanent position, paying £40-50k basis depending on related experience and is an on-site role based in Dartford, Kent. Working with a well respected and growing MSP you will be providing a mix of Project support and some BAU support where required. The focus of the role will be on client projects, which often involve migrations from on perm to cloud and infrastructure upgrades. You will need to demonstrate strong ability in Wintel environments, virtualisation and networking, which commercial experience supporting: MS Server MS365 Active Directory & Azure AD Azure cloud VMWare MDM Intune Sharepoint Fortinet or Nutanix would be beneficial Due to the nature of the work, other technologies can be supported depending on client environment, so experience in other networking technologies such as Cisco is also beneficial. You will get experience supporting a broad range of technologies and work on interesting projects, with the support of the team and management to upskill. There is time allowed for certification study and they financially reward you for doing so as well! If you are interested, please send across your latest CV.
My client is a cutting-edge Managed Service Provider based in the heart of Leeds City Centre. With one of the highest client and employee satisfaction rates around, it's no surprise they're one of the fastest-growing MSPs around, with no signs of their progression slowing down any time soon. Working in this role, you will be one of the senior-most engineers in the team, working on complex technical issues and projects. 3rd Line IT Engineer Leeds/Hybrid £40,000 - £50,000 Day-to-Day: Working on client sites and leading/supporting projects. Providing guidance to guidance to more junior engineers and supporting escalated 3rd-line tickets. Creating/maintaining technical documentation. Tech Stack: Windows Server Office 365 Azure VMWare Hyper-V Networking - LAN/WAN Routers/Switches VLANS/Wireless Technologies Benefits: 32 Days holiday (with the opportunity to purchase more) Private Health Insurance Life Insurance Personal Development plan for each member of staff (inclusive of funded training and accreditations) Flexible working hours available If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
My client is a cutting-edge Managed Service Provider based in the heart of Leeds City Centre. With one of the highest client and employee satisfaction rates around, it's no surprise they're one of the fastest-growing MSPs around, with no signs of their progression slowing down any time soon. Working in this role, you will be one of the senior-most engineers in the team, working on complex technical issues and projects. 3rd Line IT Engineer Leeds/Hybrid £40,000 - £50,000 Day-to-Day: Working on client sites and leading/supporting projects. Providing guidance to guidance to more junior engineers and supporting escalated 3rd-line tickets. Creating/maintaining technical documentation. Tech Stack: Windows Server Office 365 Azure VMWare Hyper-V Networking - LAN/WAN Routers/Switches VLANS/Wireless Technologies Benefits: 32 Days holiday (with the opportunity to purchase more) Private Health Insurance Life Insurance Personal Development plan for each member of staff (inclusive of funded training and accreditations) Flexible working hours available If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT 3rd Line Engineer (Azure, O365, VMWare & Networking) - 1 Day P.W York - Hybrid £35,000 Role We're looking for a driven and ambitious 3rd Line Engineer to join a company who invests heavily into their people. My Client is a leading MSP who pays for all training certifications, gives commercial exposure, scope for specialism amongst other things. The day-to-day of the role will be servicing clients at a 3rd line capacity across a mostly hybrid azure environments. The Company A leading service provider who offer services to public and private sector clients. The role would see you join a close knit team who focus on infrastructure and any training/certifications that are relevant will be fully compensated alongside dedicated training days. Requirements O365 / Hybrid-Azure Networking Demonstrated Technical Support at 3rd Line across Firewall, Storage, Server e & Backup Technologies MSP Experience Preferred Benefits Paid Training & Certifications (MSXXX, VMware, Cisco, Veaam, etc.) Autonomy - Flexible Hybrid Schedule Pro-Active Business Consultancy Exposure Dinner Nights, Horse Races, Vendor Days Competitive Pension The Company A market leading MSP, they have a really collaborative and outgoing team, with a relaxed feel around the office. They have an excellent Learning and Development program for their engineers with fully funded courses across anything that would be relevant to the role. They're rated one of the best employers in the UK and continue to growth from strength to strength. Apply Now! If you're looking for the next step in your career and have a skill set which consists of 3rd line Infrastructure Support then waste no time and apply for this role immediately. IT 3rd Line Engineer (Azure, O365, VMWare & Networking) - 1 Day P.W York - Hybrid £35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 10, 2024
Full time
IT 3rd Line Engineer (Azure, O365, VMWare & Networking) - 1 Day P.W York - Hybrid £35,000 Role We're looking for a driven and ambitious 3rd Line Engineer to join a company who invests heavily into their people. My Client is a leading MSP who pays for all training certifications, gives commercial exposure, scope for specialism amongst other things. The day-to-day of the role will be servicing clients at a 3rd line capacity across a mostly hybrid azure environments. The Company A leading service provider who offer services to public and private sector clients. The role would see you join a close knit team who focus on infrastructure and any training/certifications that are relevant will be fully compensated alongside dedicated training days. Requirements O365 / Hybrid-Azure Networking Demonstrated Technical Support at 3rd Line across Firewall, Storage, Server e & Backup Technologies MSP Experience Preferred Benefits Paid Training & Certifications (MSXXX, VMware, Cisco, Veaam, etc.) Autonomy - Flexible Hybrid Schedule Pro-Active Business Consultancy Exposure Dinner Nights, Horse Races, Vendor Days Competitive Pension The Company A market leading MSP, they have a really collaborative and outgoing team, with a relaxed feel around the office. They have an excellent Learning and Development program for their engineers with fully funded courses across anything that would be relevant to the role. They're rated one of the best employers in the UK and continue to growth from strength to strength. Apply Now! If you're looking for the next step in your career and have a skill set which consists of 3rd line Infrastructure Support then waste no time and apply for this role immediately. IT 3rd Line Engineer (Azure, O365, VMWare & Networking) - 1 Day P.W York - Hybrid £35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Shift Team Lead - IT - 24x7 Operations Experienced IT Shift Team Lead to head up a 24x7 operations IT support team, this is a pivotal role leading a team of 24x7 IT Support Engineers. You will ensure the seamless operation of the IT infrastructure round-the-clock and be instrumental in managing, guiding, and enhancing the performance of the IT engineering team. This is working in the defence and security industry. This is a brand-new role; the client are looking for a team leader with strong leadership & team management. You will oversee the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution, maintaining high service levels. As the team lead you will look at schedule management, organising and managing the shift rota, to ensure optimal staffing levels across all shifts to maintain uninterrupted service. This will include handling shift changes, leave requests, and cover arrangements to ensure a balanced workload. Performance monitoring, monitor system performance and team effectiveness, identifying areas for improvement, implementing strategies to enhance productivity and service quality. Ideally a minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles, prior leadership, or supervisory experience in a 24x7 operational MSP environment preferred. Due to the nature of the business, you will either hold current security clearance or be willing /capable of obtaining security clearance with a view to obtaining DV clearance. The client has offices in Stoke On Trent and they need someone local, who drives to work their 12 hour, 24/7 shifts. This is an excellent leadership opportunity where you can make a difference, building a solid team in a collaborative environment. Tech stack currently supported but not limited to: Policy & Procedure management Required Experience Patching, patch management Windows 10 /11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms - Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration
May 10, 2024
Full time
Shift Team Lead - IT - 24x7 Operations Experienced IT Shift Team Lead to head up a 24x7 operations IT support team, this is a pivotal role leading a team of 24x7 IT Support Engineers. You will ensure the seamless operation of the IT infrastructure round-the-clock and be instrumental in managing, guiding, and enhancing the performance of the IT engineering team. This is working in the defence and security industry. This is a brand-new role; the client are looking for a team leader with strong leadership & team management. You will oversee the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution, maintaining high service levels. As the team lead you will look at schedule management, organising and managing the shift rota, to ensure optimal staffing levels across all shifts to maintain uninterrupted service. This will include handling shift changes, leave requests, and cover arrangements to ensure a balanced workload. Performance monitoring, monitor system performance and team effectiveness, identifying areas for improvement, implementing strategies to enhance productivity and service quality. Ideally a minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles, prior leadership, or supervisory experience in a 24x7 operational MSP environment preferred. Due to the nature of the business, you will either hold current security clearance or be willing /capable of obtaining security clearance with a view to obtaining DV clearance. The client has offices in Stoke On Trent and they need someone local, who drives to work their 12 hour, 24/7 shifts. This is an excellent leadership opportunity where you can make a difference, building a solid team in a collaborative environment. Tech stack currently supported but not limited to: Policy & Procedure management Required Experience Patching, patch management Windows 10 /11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms - Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration
Senior Escaltions Engineer , 3rd Line Support , Microsoft 365 , Active Directory , Hyper V , Back Up Replication , Hybrid Working Our grwoing MSP is looking recruit and additon Senior Escalations Engineer with 2 years 3rd Line Support . To work across their varied client base providing support to the Service Desk team.The candidate will have experience as Escaltions Engineer or 2 years experience working within 3rd Line support ideally with in an MSP enviroment . Primary supporting Microsoft technologies Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Other Technologies supportedClient Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients (occassionally).Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server CoreCloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaSServers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IISSecurity: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFAVirtualisation: Hyper-VSoftware: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variantsNetworking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kindDomains: Domain names, SSLs, DNS + nameserversConnectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP.BenefitsBudget for Relevant exams and qualifications24 days annual leaveFlexible work from home policyHealth cash planLife InsuranceCycle Scheme/TechSchemeEnhanced maternity and paternity policiesRegular fully paid socialsPerks portal - Highstreet deals and discounts
May 10, 2024
Full time
Senior Escaltions Engineer , 3rd Line Support , Microsoft 365 , Active Directory , Hyper V , Back Up Replication , Hybrid Working Our grwoing MSP is looking recruit and additon Senior Escalations Engineer with 2 years 3rd Line Support . To work across their varied client base providing support to the Service Desk team.The candidate will have experience as Escaltions Engineer or 2 years experience working within 3rd Line support ideally with in an MSP enviroment . Primary supporting Microsoft technologies Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Other Technologies supportedClient Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients (occassionally).Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server CoreCloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaSServers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IISSecurity: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFAVirtualisation: Hyper-VSoftware: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variantsNetworking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kindDomains: Domain names, SSLs, DNS + nameserversConnectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP.BenefitsBudget for Relevant exams and qualifications24 days annual leaveFlexible work from home policyHealth cash planLife InsuranceCycle Scheme/TechSchemeEnhanced maternity and paternity policiesRegular fully paid socialsPerks portal - Highstreet deals and discounts
Job Role - 1st Line Engineer Location - Liverpool Salary - £25,000 plus excellent benefits Work Pattern - Hybrid The Company They are rapidly expanding MSP who are just 8 years old, based in the heart of Liverpool, close to central transport links. They are a young but ambitious company that value a supporting environment and promoting from within, meaning there are plenty of upskilling and career progression opportunities. The successful candidate will have ambition, a willingness to learn and ready to take advantage of their rapid career progression program (You should hear some of the progress apprentices have made in just over a couple of years!). The Role You'll be part of the wider Service Desk team, consisting of Engineers with experience from 1st to 3rd line. You'll be working in a fast paced inclusive environment where progression and personal development are at the heart of what they do. You'll be surrounded by Engineers with a wealth of experience to aid you in your progression. You'll be expected in the office 3 to 4 days a week to help aid with your career development. You'll be speaking to multiple clients on a daily basis, building on any customer service skills you already have in your repertoire. They are family orientated business, meaning that the right cultural fit is just as important as the technical skills you bring to the table. Requirements: 1-3 years of 1st Line experience Previous MSP experience is a bonus! Azure AD O365 SharePoint Active Directory Hyper-V Windows Servers Networking Benefits 25 days holiday Pension Scheme Wellbeing Initiatives If you feel you don't tick all the above boxes please don't let that stop you from applying. They are looking for someone with the right attitude to upskill into a more well-rounded Engineer. Next Steps: If you are a 1st Line Engineer and you are looking to progress with an organisation that has a fantastic approach to work, in an friendly and ambiguous environment, then look no further - this is the role for you! Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Job Role - 1st Line Engineer Location - Liverpool Salary - £25,000 plus excellent benefits Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 08, 2024
Full time
Job Role - 1st Line Engineer Location - Liverpool Salary - £25,000 plus excellent benefits Work Pattern - Hybrid The Company They are rapidly expanding MSP who are just 8 years old, based in the heart of Liverpool, close to central transport links. They are a young but ambitious company that value a supporting environment and promoting from within, meaning there are plenty of upskilling and career progression opportunities. The successful candidate will have ambition, a willingness to learn and ready to take advantage of their rapid career progression program (You should hear some of the progress apprentices have made in just over a couple of years!). The Role You'll be part of the wider Service Desk team, consisting of Engineers with experience from 1st to 3rd line. You'll be working in a fast paced inclusive environment where progression and personal development are at the heart of what they do. You'll be surrounded by Engineers with a wealth of experience to aid you in your progression. You'll be expected in the office 3 to 4 days a week to help aid with your career development. You'll be speaking to multiple clients on a daily basis, building on any customer service skills you already have in your repertoire. They are family orientated business, meaning that the right cultural fit is just as important as the technical skills you bring to the table. Requirements: 1-3 years of 1st Line experience Previous MSP experience is a bonus! Azure AD O365 SharePoint Active Directory Hyper-V Windows Servers Networking Benefits 25 days holiday Pension Scheme Wellbeing Initiatives If you feel you don't tick all the above boxes please don't let that stop you from applying. They are looking for someone with the right attitude to upskill into a more well-rounded Engineer. Next Steps: If you are a 1st Line Engineer and you are looking to progress with an organisation that has a fantastic approach to work, in an friendly and ambiguous environment, then look no further - this is the role for you! Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Job Role - 1st Line Engineer Location - Liverpool Salary - £25,000 plus excellent benefits Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.