Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am-7:00pm Monday- Friday with 3 days of office based working per week About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide a single point of contact for Ricoh s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Work in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.
May 16, 2024
Full time
Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Warrington- Birchwood Package: Up to £24,000, plus bonus and additional benefits Shift Pattern: 37.5 hours per week between 7:00am-7:00pm Monday- Friday with 3 days of office based working per week About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide a single point of contact for Ricoh s IT Services Customers providing first line diagnosis, resolution and functional escalation of incidents and service requests on the RICOH Service Desk based in Birchwood. Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer Work in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.
Flexibility Operations Analyst - Flexibility Services, Leeds, UK ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy. We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you're excited about making an impact, we invite you to join our journey to build tomorrow's low carbon energy systems and meet the challenges of climate change.ENGIE are recruiting for a Flexibility Operations Associate to be based in Leeds . This is a permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package. Detailed Job responsibilities: Customer Onboarding Support activation of customers in ENGIE systems to assure smooth participation in contracted programmes Managing customer information on ongoing basis Creation of reports to monitor portfolio's and performance Understanding Grid rules for all flexibility programmes in the UK Supporting the management of internal stakeholders to align with Grid enrollment windows Detailed knowledge and execution of grid enrolment processes for flexibility programs Analysis of customer data to determine accurate customer nominations and to support portfolio optimisation Portfolio Management & optimisation Assist in ex post data settlement processes to ensure we are paid correctly by TSOs/market operators and in turn paying customers correctly Ad hoc analysis to support decision-making of Flex programme manager Portfolio and process optimization and improvement Support the development of and launch of new flexibility products and programmes Manage auction/tender processes including conducting detailed market analysis, Contribute to and championing the continuous improvement of scalable processes to increase efficiency and operational effectiveness Driving collaboration efforts across teams to achieve successful implementation Identify and drive initiatives that improve operations, mitigate risks and take advantage of emerging market opportunities Skills Understanding and interest in energy and flexibility markets Basic coding & analysis skills preferred (i.e. Python, VBA, Power BI, etc.) Technical qualification in Engineering, Science or Maths preferred. Profile High attention to detail Organised Energetic, motivated Team player Benefits we offer Flexible Working We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup. Bonus Programme We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards. Life Assurance We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected. Income Protection Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury. Employer Pension Contribution We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement. Healthcare Cash Plan Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries. myENGIE We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE. Diverse Employer ENGIE's purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business. Equal Opportunity We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
May 15, 2024
Full time
Flexibility Operations Analyst - Flexibility Services, Leeds, UK ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy. We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you're excited about making an impact, we invite you to join our journey to build tomorrow's low carbon energy systems and meet the challenges of climate change.ENGIE are recruiting for a Flexibility Operations Associate to be based in Leeds . This is a permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package. Detailed Job responsibilities: Customer Onboarding Support activation of customers in ENGIE systems to assure smooth participation in contracted programmes Managing customer information on ongoing basis Creation of reports to monitor portfolio's and performance Understanding Grid rules for all flexibility programmes in the UK Supporting the management of internal stakeholders to align with Grid enrollment windows Detailed knowledge and execution of grid enrolment processes for flexibility programs Analysis of customer data to determine accurate customer nominations and to support portfolio optimisation Portfolio Management & optimisation Assist in ex post data settlement processes to ensure we are paid correctly by TSOs/market operators and in turn paying customers correctly Ad hoc analysis to support decision-making of Flex programme manager Portfolio and process optimization and improvement Support the development of and launch of new flexibility products and programmes Manage auction/tender processes including conducting detailed market analysis, Contribute to and championing the continuous improvement of scalable processes to increase efficiency and operational effectiveness Driving collaboration efforts across teams to achieve successful implementation Identify and drive initiatives that improve operations, mitigate risks and take advantage of emerging market opportunities Skills Understanding and interest in energy and flexibility markets Basic coding & analysis skills preferred (i.e. Python, VBA, Power BI, etc.) Technical qualification in Engineering, Science or Maths preferred. Profile High attention to detail Organised Energetic, motivated Team player Benefits we offer Flexible Working We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup. Bonus Programme We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards. Life Assurance We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected. Income Protection Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury. Employer Pension Contribution We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement. Healthcare Cash Plan Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries. myENGIE We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE. Diverse Employer ENGIE's purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business. Equal Opportunity We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting into the Head of IT Security, you'll ensure the delivery of cybersecurity improvement initiatives, operational excellence, technical security assurance and develop a talent pipeline. You'll work closely alongside the Head of IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. You'll also: Deliver security operations technology roadmaps in conjunction with the wider Cybersecurity strategy.? Propose changes to existing policies, procedures and configurations to ensure operating efficiency and regulatory compliance. ? Contribute to the security strategy, ensuring that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. ? Serve as an active participant in the information security governance process, working with Business Analysts, Governance and PMO functions in order to ensure that cyber risks are accurately reported, assessed and mitigated. Consult with IT and support staff to ensure that security is factored into the evaluation, selection, installation and configuration of new products and services. Report on the implementation of technical controls to support and enforce defined security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics.? Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause Analysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on security trends and practices, and laws and regulations. ? Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. ? Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and SIEM technologies eg Microsoft Sentinel An interest in automation of Security operation function including artificial intelligence An understanding of Microsoft security product portfolio CISSP/CISM (Desired) CCSP/SSCP (Desired) Proven experience in Cybersecurity and IT Operations (Required) DLP, EDR/XDR, CASB, E-mail Security, SWG and ZTNA/SASE You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisci
May 15, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting into the Head of IT Security, you'll ensure the delivery of cybersecurity improvement initiatives, operational excellence, technical security assurance and develop a talent pipeline. You'll work closely alongside the Head of IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. You'll also: Deliver security operations technology roadmaps in conjunction with the wider Cybersecurity strategy.? Propose changes to existing policies, procedures and configurations to ensure operating efficiency and regulatory compliance. ? Contribute to the security strategy, ensuring that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. ? Serve as an active participant in the information security governance process, working with Business Analysts, Governance and PMO functions in order to ensure that cyber risks are accurately reported, assessed and mitigated. Consult with IT and support staff to ensure that security is factored into the evaluation, selection, installation and configuration of new products and services. Report on the implementation of technical controls to support and enforce defined security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics.? Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause Analysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on security trends and practices, and laws and regulations. ? Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. ? Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and SIEM technologies eg Microsoft Sentinel An interest in automation of Security operation function including artificial intelligence An understanding of Microsoft security product portfolio CISSP/CISM (Desired) CCSP/SSCP (Desired) Proven experience in Cybersecurity and IT Operations (Required) DLP, EDR/XDR, CASB, E-mail Security, SWG and ZTNA/SASE You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisci
Summary: Do you have experience working within the energy industry, particularly within Bureau and invoice validation? A leading energy consultancy are looking for an Energy Bureau Analyst to be responsible for the utility invoice validation, energy query management, creating recharges and processing change of tenancies, as well as creating various detailed reports for our clients. So, if you have experience working within Bureau and invoice validation in the energy/utilities industry , APPLY NOW Key responsibilities: Provide an excellent client experience to internal and external stakeholders Handling queries via all typical channels in line with internal KPI's Invoice checking and tariff-based validation on all components of electricity & gas invoices Maintaining database(s) with accurate data in a timely manner Analysing invoices, costs against previous periods, and spotting/reviewing anomalies Raising queries and resolving errors with suppliers when invoices are incorrect Processing and following up on change of tenancies. Creating and delivering monthly/scheduled recharge invoices to tenants Producing portfolio-wide reports and issuing to clients accordingly Assisting with and managing new connections and disconnections. Driving continual improvement in our billing systems and processes Build knowledge of the energy industry and develop an understanding of queries and resolution Skills and experience required: An underlying interest in energy industry Understanding of all components of an electricity & gas bill Analytical and troubleshooting skills with attention to detail Excellent communication skills - having the ability to communicate complex utility issues Strong Excel -confident to manipulate data, formatting data, creating and reviewing formulas Familiar with systems and billing. Customer Service Experience - strong investigation skills and the ability to follow queries through from the start to the end. Eligibility to work in the UK What is in it for you? Hybrid-working - 2 days per week in Bristol or Blackpool offices/ 3 days from home Salary up to £30k - £35k Benefits - Private Health care, annual rail card, £750 Professional Development Allowance per year, amazing progression opportunities, fantastic competitive package - pension, holiday and more
May 13, 2024
Full time
Summary: Do you have experience working within the energy industry, particularly within Bureau and invoice validation? A leading energy consultancy are looking for an Energy Bureau Analyst to be responsible for the utility invoice validation, energy query management, creating recharges and processing change of tenancies, as well as creating various detailed reports for our clients. So, if you have experience working within Bureau and invoice validation in the energy/utilities industry , APPLY NOW Key responsibilities: Provide an excellent client experience to internal and external stakeholders Handling queries via all typical channels in line with internal KPI's Invoice checking and tariff-based validation on all components of electricity & gas invoices Maintaining database(s) with accurate data in a timely manner Analysing invoices, costs against previous periods, and spotting/reviewing anomalies Raising queries and resolving errors with suppliers when invoices are incorrect Processing and following up on change of tenancies. Creating and delivering monthly/scheduled recharge invoices to tenants Producing portfolio-wide reports and issuing to clients accordingly Assisting with and managing new connections and disconnections. Driving continual improvement in our billing systems and processes Build knowledge of the energy industry and develop an understanding of queries and resolution Skills and experience required: An underlying interest in energy industry Understanding of all components of an electricity & gas bill Analytical and troubleshooting skills with attention to detail Excellent communication skills - having the ability to communicate complex utility issues Strong Excel -confident to manipulate data, formatting data, creating and reviewing formulas Familiar with systems and billing. Customer Service Experience - strong investigation skills and the ability to follow queries through from the start to the end. Eligibility to work in the UK What is in it for you? Hybrid-working - 2 days per week in Bristol or Blackpool offices/ 3 days from home Salary up to £30k - £35k Benefits - Private Health care, annual rail card, £750 Professional Development Allowance per year, amazing progression opportunities, fantastic competitive package - pension, holiday and more
Technical Lead - Underwriting Technology Permanent London Hybrid - 2 days in office £110,000 + Bonus + Progression + Benefits Fantastic Opportunity. About the Role The Technology Lead will need to have a clear understanding of the commercial imperatives for these UW Technology Initiatives and drive technology direction, staying up to date with the latest technologies and industry trends, and driving continuous improvement initiatives to enhance team productivity and business outcomes. About the Department & Team Key Responsibilities Understanding the UW Technology initiatives landscape for my client on a global basis, and the different UW Technology initiatives to design and support the implementation of proportionate and fit for purpose solutions designs and plans, including the downstream impacts on the technology landscape, and associated governance/controls Solution Design: Understand the individual initiatives and products to build and present designs (based on the high-level design considerations and transition states) to a sufficient level of detail for translation into technical deliverables Set-up and run a Design Authority Group, in line with the Terms of Reference Collaborate with Product Owners, Architects and Development teams to develop the solution design, aligning detailed designs with the high-level design and escalating any deviations Work closely with Software Architects, challenging their decisions and collaborating with them to optimise technical designs and translate them into technical deliverables Documenting key transition states from a Technology delivery point of view, and evolution throughout interim states, to a target Technology state Technology Capabilities & Standards: Provide application design and programming expertise and guidance to Technology professionals involved in the development and enhancement of business applications Work with Technology areas to identify, propose and implement new technologies as solutions to business needs, based on strategic direction and priorities Aligning the detailed designs with the wider GRS Technology Roadmap and 'North Star' Architecture and standards Create technical documentation for development solutions, future reference, and reporting Supporting the Development Teams: Work with agile development teams to build and enhance a growing software platform and provide technical leadership throughout the technical design and sprint process and ensure the team delivers high quality work that supports the delivery of business capabilities and associated value. Develop and set documentation and standards for all development and delivery activities, including using a common approach, structure, and platform (e.g. Confluence) for documentation, be responsible for checking that these standards are being properly met and ensure documentation and reporting evolves as requirements change over time. Supporting GRS/GRSI's Agile Transformation - the Technology Lead is also responsible supporting Agile practices at both the Team and Portfolio level, including: Facilitating the prioritisation of features for Program Increment (PI) 90/30-day planning and individual Sprint planning and prioritisation, supporting the Portfolio Head and Product Owners to manage change to the programs' PI plan and identify the impacts of those changes Driving cross team, Portfolio, and departmental planning, collaboration, coordination, including identifying dependencies and resolving impediments Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity Participating at Portfolio level and within cross-functional teams as a subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes Supporting the configuration of Scaled Agile to the needs of the organisation, standardising, and documenting practices Skills and Experience Technology Expertise - you will have experience as the technology expert on a development team where you were responsible for everything from planning to delivering key features and management of those features. To be successful in the role you will need to quickly develop a deep understanding of the products and business goals which you can translate into technology direction, design, and decisions. Experience of Insurance and Reinsurance business and supporting technologies and/or experience leading implementation programs for the same is preferable. Agile and Scaled Agile practices - you know about and can lead on a range of Agile and Scaled Agile tools and techniques and be an advocate for these tools and techniques. You can establish a feedback loop for teams; you can take responsibility for the translation and measurement of value (what you put in and what you will get out) and ensure this relates to UW Technology Initiatives objectives and business needs. You can ensure the team has a situational awareness of work and priorities across the team. Angular 6 Java/JavaScript/JSON Ci/Cd pipeline build & deployment tools e.g. Bamboo Micro services & APIs Cloud experience (AWS & Azure) and serverless code deployment API integration experience, REST preferred Understanding of event driven architecture. Different AWS deployment methods e.g. native EC2, Pivotal Cloud Foundry (JVM) & Docker Familiar with design thinking, behaviour, and test-driven development/familiarity with test-and-learn approaches Experience of SQL database development, SSIS and cloud deployment e.g. RDS in AWS Knowledge of containerised deployments and optimisation techniques & tools e.g. Docker, Fargate, Kubernetes Experience of working with wider project teams including Scrum Masters, Product Owners, Business Analysts and Testers Experience of producing technical support documentation Experience of writing technical specifications/User Stories Experience of working within the full development lifecycle i.e. development, unit testing and release management Experience of source code repositories, code branching and version control systems e.g. GIT and TFS
May 12, 2024
Full time
Technical Lead - Underwriting Technology Permanent London Hybrid - 2 days in office £110,000 + Bonus + Progression + Benefits Fantastic Opportunity. About the Role The Technology Lead will need to have a clear understanding of the commercial imperatives for these UW Technology Initiatives and drive technology direction, staying up to date with the latest technologies and industry trends, and driving continuous improvement initiatives to enhance team productivity and business outcomes. About the Department & Team Key Responsibilities Understanding the UW Technology initiatives landscape for my client on a global basis, and the different UW Technology initiatives to design and support the implementation of proportionate and fit for purpose solutions designs and plans, including the downstream impacts on the technology landscape, and associated governance/controls Solution Design: Understand the individual initiatives and products to build and present designs (based on the high-level design considerations and transition states) to a sufficient level of detail for translation into technical deliverables Set-up and run a Design Authority Group, in line with the Terms of Reference Collaborate with Product Owners, Architects and Development teams to develop the solution design, aligning detailed designs with the high-level design and escalating any deviations Work closely with Software Architects, challenging their decisions and collaborating with them to optimise technical designs and translate them into technical deliverables Documenting key transition states from a Technology delivery point of view, and evolution throughout interim states, to a target Technology state Technology Capabilities & Standards: Provide application design and programming expertise and guidance to Technology professionals involved in the development and enhancement of business applications Work with Technology areas to identify, propose and implement new technologies as solutions to business needs, based on strategic direction and priorities Aligning the detailed designs with the wider GRS Technology Roadmap and 'North Star' Architecture and standards Create technical documentation for development solutions, future reference, and reporting Supporting the Development Teams: Work with agile development teams to build and enhance a growing software platform and provide technical leadership throughout the technical design and sprint process and ensure the team delivers high quality work that supports the delivery of business capabilities and associated value. Develop and set documentation and standards for all development and delivery activities, including using a common approach, structure, and platform (e.g. Confluence) for documentation, be responsible for checking that these standards are being properly met and ensure documentation and reporting evolves as requirements change over time. Supporting GRS/GRSI's Agile Transformation - the Technology Lead is also responsible supporting Agile practices at both the Team and Portfolio level, including: Facilitating the prioritisation of features for Program Increment (PI) 90/30-day planning and individual Sprint planning and prioritisation, supporting the Portfolio Head and Product Owners to manage change to the programs' PI plan and identify the impacts of those changes Driving cross team, Portfolio, and departmental planning, collaboration, coordination, including identifying dependencies and resolving impediments Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity Participating at Portfolio level and within cross-functional teams as a subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes Supporting the configuration of Scaled Agile to the needs of the organisation, standardising, and documenting practices Skills and Experience Technology Expertise - you will have experience as the technology expert on a development team where you were responsible for everything from planning to delivering key features and management of those features. To be successful in the role you will need to quickly develop a deep understanding of the products and business goals which you can translate into technology direction, design, and decisions. Experience of Insurance and Reinsurance business and supporting technologies and/or experience leading implementation programs for the same is preferable. Agile and Scaled Agile practices - you know about and can lead on a range of Agile and Scaled Agile tools and techniques and be an advocate for these tools and techniques. You can establish a feedback loop for teams; you can take responsibility for the translation and measurement of value (what you put in and what you will get out) and ensure this relates to UW Technology Initiatives objectives and business needs. You can ensure the team has a situational awareness of work and priorities across the team. Angular 6 Java/JavaScript/JSON Ci/Cd pipeline build & deployment tools e.g. Bamboo Micro services & APIs Cloud experience (AWS & Azure) and serverless code deployment API integration experience, REST preferred Understanding of event driven architecture. Different AWS deployment methods e.g. native EC2, Pivotal Cloud Foundry (JVM) & Docker Familiar with design thinking, behaviour, and test-driven development/familiarity with test-and-learn approaches Experience of SQL database development, SSIS and cloud deployment e.g. RDS in AWS Knowledge of containerised deployments and optimisation techniques & tools e.g. Docker, Fargate, Kubernetes Experience of working with wider project teams including Scrum Masters, Product Owners, Business Analysts and Testers Experience of producing technical support documentation Experience of writing technical specifications/User Stories Experience of working within the full development lifecycle i.e. development, unit testing and release management Experience of source code repositories, code branching and version control systems e.g. GIT and TFS
NatWest are seeking a highly motivated candidate to join their award-winning front line internal colleague support team. This is an exciting opportunity to join the Digital & Automation Team, a highly motivated and energised team of people with opportunities for development The role is based in Castle Donington in the East Midlands and will be following the new flexible ways of working model offering 80% remote working and 20% in their brand new offices by East Midlands airport which offers free on-site parking. Key Responsibilities:Working in a busy and dynamic environment, you'll act as the Project Lead / Gatekeeper for all digital and self help content requests. You will be part of a wider Leadership Team who are passionate about the customer and delivering change to support their experience. You will co-ordinate and prioritise the delivery of digital content into our internal Chat Bot. You will manage the daily workstacks & task allocation, whilst working to key delivery deadlines. You will support the managing of over 400 projects per year. You will help with the delivery of departmental reduction targets You will work with the ServiceDesk Leadership Team to grow future talent into the team. You will support & motivate a team of Conversation Analysts to deliver, acting as a Scrum Master to help them achieve. You will be a central point of contact for Bank stakeholders, delivering project updates and developments, as well as supporting with journey design. Key Skills Strong Customer Focus A background in a technical environment Excellent interpersonal & Communication skills A keen eye for detail Technical knowledge, including platform, technology, products and domains Knowledge of one or more service management disciplines Knowledge of relevant industry standard toolsets and processes to drive up customer service Knowledge and experience of operating principles Desirable - Recognised Project Management Qualification (Prince2 / Agile/ APM etc ) Initially this will be a 6 month rolling contact at a day rate of £180-£200 per day with an opportunity to convert to a permanent role for candidates who excel in their performance with a starting salary of circa £40k per annum plus additional benefits including pension contributions, 28 days holiday and more. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 12, 2024
Full time
NatWest are seeking a highly motivated candidate to join their award-winning front line internal colleague support team. This is an exciting opportunity to join the Digital & Automation Team, a highly motivated and energised team of people with opportunities for development The role is based in Castle Donington in the East Midlands and will be following the new flexible ways of working model offering 80% remote working and 20% in their brand new offices by East Midlands airport which offers free on-site parking. Key Responsibilities:Working in a busy and dynamic environment, you'll act as the Project Lead / Gatekeeper for all digital and self help content requests. You will be part of a wider Leadership Team who are passionate about the customer and delivering change to support their experience. You will co-ordinate and prioritise the delivery of digital content into our internal Chat Bot. You will manage the daily workstacks & task allocation, whilst working to key delivery deadlines. You will support the managing of over 400 projects per year. You will help with the delivery of departmental reduction targets You will work with the ServiceDesk Leadership Team to grow future talent into the team. You will support & motivate a team of Conversation Analysts to deliver, acting as a Scrum Master to help them achieve. You will be a central point of contact for Bank stakeholders, delivering project updates and developments, as well as supporting with journey design. Key Skills Strong Customer Focus A background in a technical environment Excellent interpersonal & Communication skills A keen eye for detail Technical knowledge, including platform, technology, products and domains Knowledge of one or more service management disciplines Knowledge of relevant industry standard toolsets and processes to drive up customer service Knowledge and experience of operating principles Desirable - Recognised Project Management Qualification (Prince2 / Agile/ APM etc ) Initially this will be a 6 month rolling contact at a day rate of £180-£200 per day with an opportunity to convert to a permanent role for candidates who excel in their performance with a starting salary of circa £40k per annum plus additional benefits including pension contributions, 28 days holiday and more. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
May 10, 2024
Full time
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As an Agile Coach, you'll: Work with project teams to analyse current systems and processes, then design a strategy for the adoption of agile best practices across an organisation or portfolio Guide teams to help them stay on track with agile techniques and ceremonies, fine-tuning approaches as needed to ensure the overall strategy is being met Lead agile workshops for both development and functional teams, as well as key stakeholders Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them Drive cultural change by championing an agile mindset and ensure the organisation is at the forefront of industry best practices Facilitate learning and development through individual and team coaching Coach senior management in agile practices to ensure adoption of best practices from top-down Effectively communicate agile principles, scrum practices and the overall target operating model across an organisation Champion the use of effective metrics and other objective measures across cross-functional teams Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met Keep an objective perspective on issues and troubleshoots by applying agile principles Support teams in determining the resource allocation and specific roles to maintain agile practices and ensure smooth project delivery Foster a culture of collaboration with other agile coaches, and building a network with other agile champions across the organisation Skills you will need: Proven experience as an Agile coach in a team or organisation that has been applying agile principles, practices, and theory Understanding and experience of widely accepted successful agile techniques Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach Experience with agile project management tools such as Team Foundation Server or the Atlassian suite of products such as Jira, Confluence Experience of mentoring colleagues Knowledge of business requirements prioritisation techniques Ability to lead a team of resources across multiple sites, whilst building solid business relationships Excellent written, verbal and interpersonal skills; must be capable of focusing and maintaining project direction and be able to lead and motivate a team of specialist technical and/or business resources, as well as management of senior stakeholders Experience of managing projects with business and technology deliverables and / or changes involving external third-party providers Ability to communicate effectively within a team, across teams and in larger communities of practice Experience of facilitating difficult discussions and agile ceremonies Assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices Enthusiasm, to be a source of motivation for individuals and teams and able to lead teams to self-organisation A strong sense of personal continuous improvement - be growing your skill sets, learning new tools or sharing techniques across a community We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As an Agile Coach you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training..... click apply for full job details
Sep 24, 2022
Full time
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As an Agile Coach, you'll: Work with project teams to analyse current systems and processes, then design a strategy for the adoption of agile best practices across an organisation or portfolio Guide teams to help them stay on track with agile techniques and ceremonies, fine-tuning approaches as needed to ensure the overall strategy is being met Lead agile workshops for both development and functional teams, as well as key stakeholders Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them Drive cultural change by championing an agile mindset and ensure the organisation is at the forefront of industry best practices Facilitate learning and development through individual and team coaching Coach senior management in agile practices to ensure adoption of best practices from top-down Effectively communicate agile principles, scrum practices and the overall target operating model across an organisation Champion the use of effective metrics and other objective measures across cross-functional teams Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met Keep an objective perspective on issues and troubleshoots by applying agile principles Support teams in determining the resource allocation and specific roles to maintain agile practices and ensure smooth project delivery Foster a culture of collaboration with other agile coaches, and building a network with other agile champions across the organisation Skills you will need: Proven experience as an Agile coach in a team or organisation that has been applying agile principles, practices, and theory Understanding and experience of widely accepted successful agile techniques Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach Experience with agile project management tools such as Team Foundation Server or the Atlassian suite of products such as Jira, Confluence Experience of mentoring colleagues Knowledge of business requirements prioritisation techniques Ability to lead a team of resources across multiple sites, whilst building solid business relationships Excellent written, verbal and interpersonal skills; must be capable of focusing and maintaining project direction and be able to lead and motivate a team of specialist technical and/or business resources, as well as management of senior stakeholders Experience of managing projects with business and technology deliverables and / or changes involving external third-party providers Ability to communicate effectively within a team, across teams and in larger communities of practice Experience of facilitating difficult discussions and agile ceremonies Assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices Enthusiasm, to be a source of motivation for individuals and teams and able to lead teams to self-organisation A strong sense of personal continuous improvement - be growing your skill sets, learning new tools or sharing techniques across a community We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As an Agile Coach you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training..... click apply for full job details
As a Senior UX Designer in one of our Agile 'pods', you'll be part of a small, semi-autonomous design team working closely with other Ecommerce disciplines, to deliver great customer experiences for your team's area of responsibility (which could be a holiday product or a stage in the user journey). Each pod also contains product management, scrum development teams, analytics and optimisation. Our Head office is in Luton but TUI believes that work is something you do, not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere. Of course there may be occasions when we will need you in the office for business reasons, but wherever reasonable we allow you to make the choice.Please note the closing date for applications is Sunday 25th September ABOUT THE JOB Customer focus You'll be passionate about understanding our customers, their needs and behaviours, and advocating for them in project definition. This means working closely both with our Digital Researchers and Analysts to understand all types of insight that can inform your designs and decision-making. Ensuring that the user is represented appropriately throughout your design process through seeking appropriate feedback - for instance through performing your own unmoderated usability testing, and helping less experienced colleagues to follow good practice through all forms of feedback and design validation. UX Design You'll be practicing iterative, user-centred design, balancing pragmatically between customer needs and business objectives. Your knowledge of collaborative techniques such as cognitive walkthroughs, effective design reviews and ideation wil help you arrive at better solutions for the more complex pieces you'll be asked to deliver - dealing with technical constraints, understanding the impact radius of changes and working with others outside your team to ensure an effective experience is maintained over time across our customers' online journeys. Your outputs will usually be designs and prototypes to mid-fidelity, that you'll work closely with a UI Designer to bring fully to life and align with the appropriate branding. Agile working As a key member of one of our agile 'Pods', you'll be collaborating regularly with Product Owners, analysts, developers and other designers, inputting into backlog generation and prioritisation and identifying opportunities for optimisation through A/B testing. You'll work on backlog priorities and support others in the Pod too - role modelling good practice and mentoring less experienced colleagues to help them grow, maximising the value of your knowledge. Design collaboration Alongside your pod team, you'll be part of wider design communities across the pods - both for design holistically and for UX Design specifically - working with the UX Practice outside the pods to ensure we deliver consistent, joined-up experiences across the pods. This will involve such things as sharing your ideas and progress on design work through holding effective design reviews with colleagues, contributing ideas and feedback to other designers, contributing to communities within the wider design team to address particular, broad design topics (eg accessibility), and will require understanding the goals and objectives of other pods to be able to provide effective feedback and support, and ensure effective customer journeys are maintained. To do all this you'll need to be able to get up to speed quickly, in order to understand the needs of our customers, the objectives of the business and the technical capabilities of the systems involved. You'll also need to be a great communicator, and able to maintain effective relationships with stakeholders and colleagues of various disciplines.ABOUT YOU Enthusiastic UX professional with extensive, demonstrable hands-on experience in full UCD lifecycle in an Agile digital commercial environmentA proven track record as a successful UX practitioner, with strong responsive design experienceA strong portfolio demonstrating your achievements across multiple complex projects, solving a variety of customer and business problemsSelf-motivated and results-driven, with great communication and persuasion skillsExcellent analytical and problem-solving skills, and the gravitas to influence and persuade stakeholdersAbility to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of delivera
Sep 20, 2022
Full time
As a Senior UX Designer in one of our Agile 'pods', you'll be part of a small, semi-autonomous design team working closely with other Ecommerce disciplines, to deliver great customer experiences for your team's area of responsibility (which could be a holiday product or a stage in the user journey). Each pod also contains product management, scrum development teams, analytics and optimisation. Our Head office is in Luton but TUI believes that work is something you do, not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere. Of course there may be occasions when we will need you in the office for business reasons, but wherever reasonable we allow you to make the choice.Please note the closing date for applications is Sunday 25th September ABOUT THE JOB Customer focus You'll be passionate about understanding our customers, their needs and behaviours, and advocating for them in project definition. This means working closely both with our Digital Researchers and Analysts to understand all types of insight that can inform your designs and decision-making. Ensuring that the user is represented appropriately throughout your design process through seeking appropriate feedback - for instance through performing your own unmoderated usability testing, and helping less experienced colleagues to follow good practice through all forms of feedback and design validation. UX Design You'll be practicing iterative, user-centred design, balancing pragmatically between customer needs and business objectives. Your knowledge of collaborative techniques such as cognitive walkthroughs, effective design reviews and ideation wil help you arrive at better solutions for the more complex pieces you'll be asked to deliver - dealing with technical constraints, understanding the impact radius of changes and working with others outside your team to ensure an effective experience is maintained over time across our customers' online journeys. Your outputs will usually be designs and prototypes to mid-fidelity, that you'll work closely with a UI Designer to bring fully to life and align with the appropriate branding. Agile working As a key member of one of our agile 'Pods', you'll be collaborating regularly with Product Owners, analysts, developers and other designers, inputting into backlog generation and prioritisation and identifying opportunities for optimisation through A/B testing. You'll work on backlog priorities and support others in the Pod too - role modelling good practice and mentoring less experienced colleagues to help them grow, maximising the value of your knowledge. Design collaboration Alongside your pod team, you'll be part of wider design communities across the pods - both for design holistically and for UX Design specifically - working with the UX Practice outside the pods to ensure we deliver consistent, joined-up experiences across the pods. This will involve such things as sharing your ideas and progress on design work through holding effective design reviews with colleagues, contributing ideas and feedback to other designers, contributing to communities within the wider design team to address particular, broad design topics (eg accessibility), and will require understanding the goals and objectives of other pods to be able to provide effective feedback and support, and ensure effective customer journeys are maintained. To do all this you'll need to be able to get up to speed quickly, in order to understand the needs of our customers, the objectives of the business and the technical capabilities of the systems involved. You'll also need to be a great communicator, and able to maintain effective relationships with stakeholders and colleagues of various disciplines.ABOUT YOU Enthusiastic UX professional with extensive, demonstrable hands-on experience in full UCD lifecycle in an Agile digital commercial environmentA proven track record as a successful UX practitioner, with strong responsive design experienceA strong portfolio demonstrating your achievements across multiple complex projects, solving a variety of customer and business problemsSelf-motivated and results-driven, with great communication and persuasion skillsExcellent analytical and problem-solving skills, and the gravitas to influence and persuade stakeholdersAbility to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of delivera
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As an Agile Coach, you'll: Work with project teams to analyse current systems and processes, then design a strategy for the adoption of agile best practices across an organisation or portfolio Guide teams to help them stay on track with agile techniques and ceremonies, fine-tuning approaches as needed to ensure the overall strategy is being met Lead agile workshops for both development and functional teams, as well as key stakeholders Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them Drive cultural change by championing an agile mindset and ensure the organisation is at the forefront of industry best practices Facilitate learning and development through individual and team coaching Coach senior management in agile practices to ensure adoption of best practices from top-down Effectively communicate agile principles, scrum practices and the overall target operating model across an organisation Champion the use of effective metrics and other objective measures across cross-functional teams Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met Keep an objective perspective on issues and troubleshoots by applying agile principles Support teams in determining the resource allocation and specific roles to maintain agile practices and ensure smooth project delivery Foster a culture of collaboration with other agile coaches, and building a network with other agile champions across the organisation Skills you will need: Proven experience as an Agile coach in a team or organisation that has been applying agile principles, practices, and theory Understanding and experience of widely accepted successful agile techniques Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach Experience with agile project management tools such as Team Foundation Server or the Atlassian suite of products such as Jira, Confluence Experience of mentoring colleagues Knowledge of business requirements prioritisation techniques Ability to lead a team of resources across multiple sites, whilst building solid business relationships Excellent written, verbal and interpersonal skills; must be capable of focusing and maintaining project direction and be able to lead and motivate a team of specialist technical and/or business resources, as well as management of senior stakeholders Experience of managing projects with business and technology deliverables and / or changes involving external third-party providers Ability to communicate effectively within a team, across teams and in larger communities of practice Experience of facilitating difficult discussions and agile ceremonies Assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices Enthusiasm, to be a source of motivation for individuals and teams and able to lead teams to self-organisation A strong sense of personal continuous improvement - be growing your skill sets, learning new tools or sharing techniques across a community We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As an Agile Coach you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training..... click apply for full job details
Sep 19, 2022
Full time
At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want. By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. About Capgemini Invent As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion Our brand promise "Get The Future You Want" reflects our passion for people and technology and highlights the company's commitment to inclusion and sustainability. An important aspect of 'Get the Future You Want' is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client. Get The Future You Want See what it's like to work at Capgemini Invent, visit our Glassdoor page As an Agile Coach, you'll: Work with project teams to analyse current systems and processes, then design a strategy for the adoption of agile best practices across an organisation or portfolio Guide teams to help them stay on track with agile techniques and ceremonies, fine-tuning approaches as needed to ensure the overall strategy is being met Lead agile workshops for both development and functional teams, as well as key stakeholders Promote and advocate a culture of continuous improvement, setting goals and milestones and being accountable for them Drive cultural change by championing an agile mindset and ensure the organisation is at the forefront of industry best practices Facilitate learning and development through individual and team coaching Coach senior management in agile practices to ensure adoption of best practices from top-down Effectively communicate agile principles, scrum practices and the overall target operating model across an organisation Champion the use of effective metrics and other objective measures across cross-functional teams Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met Keep an objective perspective on issues and troubleshoots by applying agile principles Support teams in determining the resource allocation and specific roles to maintain agile practices and ensure smooth project delivery Foster a culture of collaboration with other agile coaches, and building a network with other agile champions across the organisation Skills you will need: Proven experience as an Agile coach in a team or organisation that has been applying agile principles, practices, and theory Understanding and experience of widely accepted successful agile techniques Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, increasing transparency and measuring success Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach Experience with agile project management tools such as Team Foundation Server or the Atlassian suite of products such as Jira, Confluence Experience of mentoring colleagues Knowledge of business requirements prioritisation techniques Ability to lead a team of resources across multiple sites, whilst building solid business relationships Excellent written, verbal and interpersonal skills; must be capable of focusing and maintaining project direction and be able to lead and motivate a team of specialist technical and/or business resources, as well as management of senior stakeholders Experience of managing projects with business and technology deliverables and / or changes involving external third-party providers Ability to communicate effectively within a team, across teams and in larger communities of practice Experience of facilitating difficult discussions and agile ceremonies Assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices Enthusiasm, to be a source of motivation for individuals and teams and able to lead teams to self-organisation A strong sense of personal continuous improvement - be growing your skill sets, learning new tools or sharing techniques across a community We are hiring all levels of experience. Whether you have been working as part of a small team or leading large or complex engagements, we have the role for you. Potential is also just as important to us as having the required skills. If you have the right mindset and you're passionate about the role, we will be able to provide you with bespoke training and the support to build all the skills you need. An overview of the role As an Agile Coach you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. The work: No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Collaboration and Innovation: We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you'll get to know the customer's needs and challenges, demo innovative solutions and quickly solve problems. It'll help you discover unexpected answers together. Why us? Capgemini Invent UK is a winner at the Glassdoor Employees' Choice Awards for the 2nd year running, placing in the top 50 employers in its list of the Best Places to Work in 2022. At Capgemini Invent we pride ourselves on our collaborative innovation culture and we provide autonomy in driving your own career and developing the skills they need to achieve success. Whilst we're a global consultancy, we're made up of supportive, close-knit communities all working to get the best solutions for our customers and create the best working environment for our employees. We offer formal training and certifications from industry leaders specific to your role, as well as informal trainings, support and mentorship in our Digital Business Analyst Consultant community. We offer interesting and challenging client engagements, opportunities to work and learn from our experienced team of Digital Business Analyst Consultants and the chance to experience a wide range of different clients and industries. Diversity: Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Learning and development: There's an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you'll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training..... click apply for full job details
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Design Deal Architecture & Solutioning for mid-large-scale managed services deals. Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases. Have deep understanding of EY 'Global Managed Services' drivers, products, tools & processes to stitch the right solution that delivers managed services to clients Have hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients. Bring the outside in approach, ensure an objective analysis and provide meaningful recommendation in the form of underpinned solutions. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF. Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact). Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture Enable Segment Architects and help with reviews through the Architecture Review Board as required. Pro-actively contribute to the development of the Architecture community and be an ambassador for good Architecture. Your key responsibilities As an EY Global Managed Services - Deal solution designer (DSD), you directly help EY & clients with a highly efficient, optimised and precise deal proposal to transition, manage & transform their business. Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the solution architects. You would do so by demonstrating technical knowledge, experience & deep understanding of both - project scope & EY capabilities/products. A technical leader, serving as a liaison among business partners, delivery leadership and project owners Deal shaping: This is critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. DSDs are technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. DSDs will provide guidance for the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes. Technical proposal development by working with different product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services). The Deal solution designer is involved in pre-sales, envisioning, design and development of the deal solution with a broad focus around managed services for the enterprise, industry, platform and solutions. In a cloud first world the DSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers as well as EY get better results out of their managed services investments. Drive the current As-is Architecture, Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current "monolithic" architecture to micro-service architecture). Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle. Interact with various teams on architecture issues and strategic improvements where such expertise is required. Coach detailed designers and business analysts (etc) during their design work. Ensure projects solution architecture is documented using the templates, Architecture tooling and conforms to standards (incl IRM, TOE, etc) and utilizes the available reference models. Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% aligned with standards proactively seek input from the relevant function in order to obtain step-out approval. Help shape RFP responses and bring in incisive insights from Tech experience. Collaborate with Service Delivery Managers and technology product managers to "handover" detailed solution plans after deal closure. Skills and attributes for success Strong tech background - stints in deal development, architecture & strategy or being associated with a technology start-up. Having worked on large scale multi-technology, data, analytics deals. Technology all-round expertise - Applications, Infrastructure, Digital, Security. Having technical / data / application / integration architecture experience. Responding to RFPs. Expertise on solution write-up, making client presentations. Good Communication Skills in English both written and spoken. Ability to communicate effectively with a global audience of customers, partners and a distributed team Good eye for business with outstanding ability in developing strategic ongoing customer relationships, gaining trust of product owners and respect for the company through technical leadership. Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies. Awareness of portfolio management (and the associated principles, tools and techniques). Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk. Rigorous, thorough and with a taste for detail. Leadership & negotiating skills and ability to inspire change using influence and networking. To qualify for the role, you must have BS/MS in Computer Science, Engineering, or a related field. More than 15 years of Experience in technology, business development & thought leadership. Ideally, you'll also have Individual contributor role, hence, should know the art of influence without authority Solid experience in offshore/onsite working model and working with different geographies and cultures. Certifications and/or experience in Agile Delivery and DevOps would be desirable. Architectural training/certifications like TOGAF or IASA is desirable. Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage Regular international and domestic travel. What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion!] What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world ..... click apply for full job details
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Design Deal Architecture & Solutioning for mid-large-scale managed services deals. Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases. Have deep understanding of EY 'Global Managed Services' drivers, products, tools & processes to stitch the right solution that delivers managed services to clients Have hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients. Bring the outside in approach, ensure an objective analysis and provide meaningful recommendation in the form of underpinned solutions. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF. Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact). Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture Enable Segment Architects and help with reviews through the Architecture Review Board as required. Pro-actively contribute to the development of the Architecture community and be an ambassador for good Architecture. Your key responsibilities As an EY Global Managed Services - Deal solution designer (DSD), you directly help EY & clients with a highly efficient, optimised and precise deal proposal to transition, manage & transform their business. Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the solution architects. You would do so by demonstrating technical knowledge, experience & deep understanding of both - project scope & EY capabilities/products. A technical leader, serving as a liaison among business partners, delivery leadership and project owners Deal shaping: This is critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. DSDs are technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. DSDs will provide guidance for the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes. Technical proposal development by working with different product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services). The Deal solution designer is involved in pre-sales, envisioning, design and development of the deal solution with a broad focus around managed services for the enterprise, industry, platform and solutions. In a cloud first world the DSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers as well as EY get better results out of their managed services investments. Drive the current As-is Architecture, Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current "monolithic" architecture to micro-service architecture). Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle. Interact with various teams on architecture issues and strategic improvements where such expertise is required. Coach detailed designers and business analysts (etc) during their design work. Ensure projects solution architecture is documented using the templates, Architecture tooling and conforms to standards (incl IRM, TOE, etc) and utilizes the available reference models. Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% aligned with standards proactively seek input from the relevant function in order to obtain step-out approval. Help shape RFP responses and bring in incisive insights from Tech experience. Collaborate with Service Delivery Managers and technology product managers to "handover" detailed solution plans after deal closure. Skills and attributes for success Strong tech background - stints in deal development, architecture & strategy or being associated with a technology start-up. Having worked on large scale multi-technology, data, analytics deals. Technology all-round expertise - Applications, Infrastructure, Digital, Security. Having technical / data / application / integration architecture experience. Responding to RFPs. Expertise on solution write-up, making client presentations. Good Communication Skills in English both written and spoken. Ability to communicate effectively with a global audience of customers, partners and a distributed team Good eye for business with outstanding ability in developing strategic ongoing customer relationships, gaining trust of product owners and respect for the company through technical leadership. Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies. Awareness of portfolio management (and the associated principles, tools and techniques). Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk. Rigorous, thorough and with a taste for detail. Leadership & negotiating skills and ability to inspire change using influence and networking. To qualify for the role, you must have BS/MS in Computer Science, Engineering, or a related field. More than 15 years of Experience in technology, business development & thought leadership. Ideally, you'll also have Individual contributor role, hence, should know the art of influence without authority Solid experience in offshore/onsite working model and working with different geographies and cultures. Certifications and/or experience in Agile Delivery and DevOps would be desirable. Architectural training/certifications like TOGAF or IASA is desirable. Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage Regular international and domestic travel. What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion!] What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world ..... click apply for full job details
Job Title: Technical/Solution Architect Location: London, EC2 Hire Type: Permanent Position Salary Offered £100,000 to £115,000 per annum + Benefits Starting ASAP Dimensions This is an exciting opportunity to join one of the largest European investment management businesses. Our client is currently on a digital transformation journey and require a talented individual to take responsibility for a number of end-to-end technology solutions to deliver strategic business outcomes. The candidate will be required to put forward roadmaps and designs for an all-encompassing vision for target state technology solutions for the initiatives, and work with several engineering teams spanning multiple technologies to ensure its implementation. The person filling this position will interact with a number of people in IT, the business and external vendors, so good verbal as well as written communication skills are of paramount importance. The candidate must be able to identify and resolve issues that are creating inefficiencies or hindering progress proactively. Principal Responsibilities Design Ownership o Producing and owning the end-to-end design of the solution spanning multiple software components (evidencing at all points how the design answers the requirements - clear traceability) o Working with engineering teams to ensure detailed component-level design responds to the end-to-end design o Working with the Senior Architects to ensure that data and functional architectures adhere to the high-level architecture principles and support target state vision for the enterprise o Working with the IT Infrastructure implementation team to make sure that planned infrastructure adequately supports the software components of the solution Requirements o Working closely with Business stakeholders, Product Managers/Owners and Business Analysts to help translate desired business outcomes into robust system requirements, both functional and non-functional Development & Testing: o Facilitate and participate in detailed design reviews and ensure that all components of the solution are aligned to the target state vision o Working with the testing team to support the definition and implementation of the testing strategy for the initiative Software Delivery o Working with component developers to elicit, validate and refine estimates for developing the software components o Planning and coordination of deployment activities across multiple technology platforms o Overall accountability for delivering technology change is shared with IT project managers Profile of ideal candidate Academic Qualifications: Educated to degree level Experience: Substantial experience in software/application development with progressively increasing responsibilities and long-term engagements with employers. Track record of designing and delivering solution architecture for data-intensive initiatives spanning multiple technologies, delivered over the course of 2-3 years, and budgeted above £5m. Experience of large transformational projects with multi-year system migration planning. Experience of the Charles River product and interfaces. Experience implementing and integrating 3rd party packages as part of technology solutions. Experience with Agile delivery methodologies; working knowledge of the SAFe framework would be a plus. Practical understanding and experience of Continuous Integration (CI) and Continuous Delivery (CD). Experience working on investment management Front Office systems including portfolio management systems, OMS & trading platforms. Understanding of IBOR & ABOR fundamentals. Specialist knowledge/skills Excellent understanding and practical experience of defining, designing and implementing Microservices in an enterprise environment Excellent understanding and practical experience of cloud technologies, including PaaS, container platforms (Docker and Kubernetes), Serverless, etc. Experience with Red Hat Openshift and AWS of significant benefit Experience of Business Process Management (BPM) tools and techniques; ideally using Pega and Camunda Experience with a range of modern enterprise application integration technologies such as Apache Camel and MuleSoft Knowledge of enterprise messaging technologies with experience of Kafka Knowledge of UX/UI design and technologies In addition, it would be a plus to have exposure to: o Big Data technology stacks, such as Cloudera CDH/CDP o Data management and data quality tools Competence/Characteristics Self-starter Visual thinker able to communicate effectively with diagrams Good facilitation skills, ability to broker an agreement on a contentious issue Proactive, can learn'/can do' attitude Team & customer focused Good attention to detail Intellectual honesty
Nov 05, 2021
Full time
Job Title: Technical/Solution Architect Location: London, EC2 Hire Type: Permanent Position Salary Offered £100,000 to £115,000 per annum + Benefits Starting ASAP Dimensions This is an exciting opportunity to join one of the largest European investment management businesses. Our client is currently on a digital transformation journey and require a talented individual to take responsibility for a number of end-to-end technology solutions to deliver strategic business outcomes. The candidate will be required to put forward roadmaps and designs for an all-encompassing vision for target state technology solutions for the initiatives, and work with several engineering teams spanning multiple technologies to ensure its implementation. The person filling this position will interact with a number of people in IT, the business and external vendors, so good verbal as well as written communication skills are of paramount importance. The candidate must be able to identify and resolve issues that are creating inefficiencies or hindering progress proactively. Principal Responsibilities Design Ownership o Producing and owning the end-to-end design of the solution spanning multiple software components (evidencing at all points how the design answers the requirements - clear traceability) o Working with engineering teams to ensure detailed component-level design responds to the end-to-end design o Working with the Senior Architects to ensure that data and functional architectures adhere to the high-level architecture principles and support target state vision for the enterprise o Working with the IT Infrastructure implementation team to make sure that planned infrastructure adequately supports the software components of the solution Requirements o Working closely with Business stakeholders, Product Managers/Owners and Business Analysts to help translate desired business outcomes into robust system requirements, both functional and non-functional Development & Testing: o Facilitate and participate in detailed design reviews and ensure that all components of the solution are aligned to the target state vision o Working with the testing team to support the definition and implementation of the testing strategy for the initiative Software Delivery o Working with component developers to elicit, validate and refine estimates for developing the software components o Planning and coordination of deployment activities across multiple technology platforms o Overall accountability for delivering technology change is shared with IT project managers Profile of ideal candidate Academic Qualifications: Educated to degree level Experience: Substantial experience in software/application development with progressively increasing responsibilities and long-term engagements with employers. Track record of designing and delivering solution architecture for data-intensive initiatives spanning multiple technologies, delivered over the course of 2-3 years, and budgeted above £5m. Experience of large transformational projects with multi-year system migration planning. Experience of the Charles River product and interfaces. Experience implementing and integrating 3rd party packages as part of technology solutions. Experience with Agile delivery methodologies; working knowledge of the SAFe framework would be a plus. Practical understanding and experience of Continuous Integration (CI) and Continuous Delivery (CD). Experience working on investment management Front Office systems including portfolio management systems, OMS & trading platforms. Understanding of IBOR & ABOR fundamentals. Specialist knowledge/skills Excellent understanding and practical experience of defining, designing and implementing Microservices in an enterprise environment Excellent understanding and practical experience of cloud technologies, including PaaS, container platforms (Docker and Kubernetes), Serverless, etc. Experience with Red Hat Openshift and AWS of significant benefit Experience of Business Process Management (BPM) tools and techniques; ideally using Pega and Camunda Experience with a range of modern enterprise application integration technologies such as Apache Camel and MuleSoft Knowledge of enterprise messaging technologies with experience of Kafka Knowledge of UX/UI design and technologies In addition, it would be a plus to have exposure to: o Big Data technology stacks, such as Cloudera CDH/CDP o Data management and data quality tools Competence/Characteristics Self-starter Visual thinker able to communicate effectively with diagrams Good facilitation skills, ability to broker an agreement on a contentious issue Proactive, can learn'/can do' attitude Team & customer focused Good attention to detail Intellectual honesty
Do you have passion and drive for improving services for a Values led business that has a strong social purpose to help people find a home? Paradigm Housing Group is a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are embarking on the biggest digital transformation programme in our history to future-proof the organisation and enhance customer satisfaction and take us from good to great. The Role:Reporting to the Business Analysis Manager, you will contribute to the delivery of the BT strategic plan based on our corporate objectives supporting the provision of accurate and timely business analysis. With the right balance of business understanding, stakeholder engagement skills and business process re-engineering experience to successfully deliver on Paradigm's projects and programmes portfolio. Collaborating with the wider team and SMEs, working closely with the business units to gain in-depth understanding of our customers, business strategy, processes, services, roadmap and the context in which the business operates. In conjunction with the Business Analysis Manager, you will need to understand and document capabilities needed to address business challenges. Building strong relationships across the wider business including senior stakeholders and executive directors. You will work very closely and collaboratively with existing Business Analysts, SME's, Business Architecture Manager and workstream leads to document 'as is' processes. Using concepts of business process re-engineering the role holder will work with the team to design and document 'to be' scenarios ensuring the required data flows and future KPIs are appropriately considered as a component of the overall business architecture model. The team and Environment: Our Business Transformation and IT directorate consists of around 30 people, including five secondees SMEs (Subject Matter Experts) from the wider business who are working on major projects, so there is plenty of opportunity for you to learn, grow and further your career with a progressive organisation with an important social purpose - to provide people with a home. We have mostly been working remotely are now beginning to return to the office so that we can make the most of collaborative working. The expectation is approximately 3 days to be based in the office and 2 days remote working therefore you should have a suitable place to work remotely/at home. A laptop will be provided and configured for you for this purpose. We have carried out thorough risk assessments to make our working environment as safe as possible. Our modern Head Office is currently undergoing a refurbishment to trial a more collaborative workspace, is set in pleasant surroundings by the river at Wooburn Green, Buckinghamshire, located less than 5 minutes' drive from junction 3 of the M40 and parking is free. You will need to have/be: Bachelor's degree in Business Studies, Computer Science or a related study OR equivalent experience (E) Highly proficient in business analysis using a range of techniques, to facilitate evidence-based decision making (E) Thorough knowledge of process and system design, implementation and operation as well as benefits management experience (E) Experience of Lean and/or similar improvement techniques (E) Experience of business process re-engineering principles and process and data modelling, mapping and simulation (E) A track record in designing and implementing the automation of processes to achieve efficiencies, cost reductions and reduced risk (E) Excellent verbal and written communication skills with a proven ability to adopt varying styles to be able to explain complex information to a wide variety of audiences (E) Proficient use of business analysis tools such as BPMS/SDLC and Microsoft tools such as Excel, Visio, and PowerPoint (E) Strong interpersonal skills along with an analytical mind-set in order to help us bring about Organisational process changes (E) Strong business change experience / business process change / business process reengineering / business process modelling / data modelling Benefits Competitive salary and pension options 25 days holidays p/a to start, plus 3 days during office closure at Xmas / New year plus 8 bank holidays, with the opportunity to buy up to 5 days p/a (subject to conditions) Remote hybrid working and modern offices Free parking Bonus potential An excellent Health Cash Plan (dental, optical, physio, reflexology & more) Up to 3 paid Volunteer days a year Flexible working Where could this role take you? Whilst this is not currently a permanent role, in a business our size (around 450 employees with over 15,000 properties) and with the transformation we are going through, there is a strong possibility that this could either be extended or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields. We welcome applications from all sections of the communities we work in. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We will be reviewing applications throughout the campaign and may invite candidates to interview at any time, therefore reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Nov 04, 2021
Full time
Do you have passion and drive for improving services for a Values led business that has a strong social purpose to help people find a home? Paradigm Housing Group is a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are embarking on the biggest digital transformation programme in our history to future-proof the organisation and enhance customer satisfaction and take us from good to great. The Role:Reporting to the Business Analysis Manager, you will contribute to the delivery of the BT strategic plan based on our corporate objectives supporting the provision of accurate and timely business analysis. With the right balance of business understanding, stakeholder engagement skills and business process re-engineering experience to successfully deliver on Paradigm's projects and programmes portfolio. Collaborating with the wider team and SMEs, working closely with the business units to gain in-depth understanding of our customers, business strategy, processes, services, roadmap and the context in which the business operates. In conjunction with the Business Analysis Manager, you will need to understand and document capabilities needed to address business challenges. Building strong relationships across the wider business including senior stakeholders and executive directors. You will work very closely and collaboratively with existing Business Analysts, SME's, Business Architecture Manager and workstream leads to document 'as is' processes. Using concepts of business process re-engineering the role holder will work with the team to design and document 'to be' scenarios ensuring the required data flows and future KPIs are appropriately considered as a component of the overall business architecture model. The team and Environment: Our Business Transformation and IT directorate consists of around 30 people, including five secondees SMEs (Subject Matter Experts) from the wider business who are working on major projects, so there is plenty of opportunity for you to learn, grow and further your career with a progressive organisation with an important social purpose - to provide people with a home. We have mostly been working remotely are now beginning to return to the office so that we can make the most of collaborative working. The expectation is approximately 3 days to be based in the office and 2 days remote working therefore you should have a suitable place to work remotely/at home. A laptop will be provided and configured for you for this purpose. We have carried out thorough risk assessments to make our working environment as safe as possible. Our modern Head Office is currently undergoing a refurbishment to trial a more collaborative workspace, is set in pleasant surroundings by the river at Wooburn Green, Buckinghamshire, located less than 5 minutes' drive from junction 3 of the M40 and parking is free. You will need to have/be: Bachelor's degree in Business Studies, Computer Science or a related study OR equivalent experience (E) Highly proficient in business analysis using a range of techniques, to facilitate evidence-based decision making (E) Thorough knowledge of process and system design, implementation and operation as well as benefits management experience (E) Experience of Lean and/or similar improvement techniques (E) Experience of business process re-engineering principles and process and data modelling, mapping and simulation (E) A track record in designing and implementing the automation of processes to achieve efficiencies, cost reductions and reduced risk (E) Excellent verbal and written communication skills with a proven ability to adopt varying styles to be able to explain complex information to a wide variety of audiences (E) Proficient use of business analysis tools such as BPMS/SDLC and Microsoft tools such as Excel, Visio, and PowerPoint (E) Strong interpersonal skills along with an analytical mind-set in order to help us bring about Organisational process changes (E) Strong business change experience / business process change / business process reengineering / business process modelling / data modelling Benefits Competitive salary and pension options 25 days holidays p/a to start, plus 3 days during office closure at Xmas / New year plus 8 bank holidays, with the opportunity to buy up to 5 days p/a (subject to conditions) Remote hybrid working and modern offices Free parking Bonus potential An excellent Health Cash Plan (dental, optical, physio, reflexology & more) Up to 3 paid Volunteer days a year Flexible working Where could this role take you? Whilst this is not currently a permanent role, in a business our size (around 450 employees with over 15,000 properties) and with the transformation we are going through, there is a strong possibility that this could either be extended or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields. We welcome applications from all sections of the communities we work in. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We will be reviewing applications throughout the campaign and may invite candidates to interview at any time, therefore reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Application Analyst
De Montfort University (DMU)
Information Technology & Media Services
Ref. D-60931380-02
Grade E, £27,511 - £33,797 per annum
Permanent, Full-time
Leicester
Build your career, join De Montfort University (DMU) in Leicester as an IT Application Analyst
De Montfort University is a large University with a commitment to the public good and is proud of its achievements in successfully supporting students from diverse backgrounds which are underrepresented within Higher Education.
Faculty / Directorate
Recent major investments in IT include a £13m programme to refresh our IT infrastructure; and the current multi-million pound Core Systems Modernisation programme, delivering transformative change underpinned by the implementation of SAP Finance, HR/Payroll, Student Lifecycle management and CRM. With these foundations in place the next stage is to deliver a digital revolution, leveraging opportunities provided by technologies such as cloud based services, data analytics, the Internet of Things and Office 365.
Role
The Application Analyst position exists in a dynamic friendly Applications team supporting a large portfolio of applications, delivering business critical, student facing services within the ITMS directorate. As a member of the Applications Team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas.
You will work with functional teams across ITMS working in collaboration with supplier and business staff to deliver a full range of Application analyst activities. You will work collaboratively with specialists for architecture, service management and security/governance to ensure best practice is followed.
Ideal Candidate
You will have experience in supporting applications in large or complex organisations, including the monitoring of support calls and compliance to agreed service levels.
You will have great communication skills along with strong analytical, problem solving and troubleshooting skills.
You will have strong collaboration and facilitation skills with a good understanding of inter-team working.
DMU strives for our staff to be as diverse as our student body. We have a diverse and progressive leadership team who strongly advocate the need to ensure the university enables all talent to flourish. Applications to this post are encouraged from all members of the community, flexible working options will be considered.
To discover more and apply, please go to: https://bit.ly/2mRKBqW
Closing date: 31st October 2019.
Oct 03, 2019
Full time
Application Analyst
De Montfort University (DMU)
Information Technology & Media Services
Ref. D-60931380-02
Grade E, £27,511 - £33,797 per annum
Permanent, Full-time
Leicester
Build your career, join De Montfort University (DMU) in Leicester as an IT Application Analyst
De Montfort University is a large University with a commitment to the public good and is proud of its achievements in successfully supporting students from diverse backgrounds which are underrepresented within Higher Education.
Faculty / Directorate
Recent major investments in IT include a £13m programme to refresh our IT infrastructure; and the current multi-million pound Core Systems Modernisation programme, delivering transformative change underpinned by the implementation of SAP Finance, HR/Payroll, Student Lifecycle management and CRM. With these foundations in place the next stage is to deliver a digital revolution, leveraging opportunities provided by technologies such as cloud based services, data analytics, the Internet of Things and Office 365.
Role
The Application Analyst position exists in a dynamic friendly Applications team supporting a large portfolio of applications, delivering business critical, student facing services within the ITMS directorate. As a member of the Applications Team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas.
You will work with functional teams across ITMS working in collaboration with supplier and business staff to deliver a full range of Application analyst activities. You will work collaboratively with specialists for architecture, service management and security/governance to ensure best practice is followed.
Ideal Candidate
You will have experience in supporting applications in large or complex organisations, including the monitoring of support calls and compliance to agreed service levels.
You will have great communication skills along with strong analytical, problem solving and troubleshooting skills.
You will have strong collaboration and facilitation skills with a good understanding of inter-team working.
DMU strives for our staff to be as diverse as our student body. We have a diverse and progressive leadership team who strongly advocate the need to ensure the university enables all talent to flourish. Applications to this post are encouraged from all members of the community, flexible working options will be considered.
To discover more and apply, please go to: https://bit.ly/2mRKBqW
Closing date: 31st October 2019.
Application Analyst
De Montfort University (DMU)
Information Technology & Media Services
Ref. D-60539806-02
Grade E, £27,025 - £33,199 per annum
Permanent, Full-time
Leicester
De Montfort University is an ambitious, globally-minded institution with a relentless focus on delivering excellent teaching and learning, high-quality research and a sector-leading student experience. DMU’s ability to provide a market-leading technology offering is key.
Faculty / Directorate
Recent major investments in IT include a £13m programme to refresh our IT infrastructure; and the current multi-million pound Core Systems Modernisation programme, delivering transformational change underpinned by the implementation of SAP Finance, HR/Payroll, Student Lifecycle management and CRM. With these foundations, the next stage is to deliver a digital revolution, leveraging opportunities provided by technologies such as cloud based service, data analytics, the Internet of Things, Office 365, amongst others. Achievement of our ambitious strategy is dependent on hiring talented technical experts, people like you.
Role
The Application Analyst position exists in a dynamic friendly Applications team supporting a large portfolio of applications, delivering business critical, student facing services within the ITMS department. Technologies covered include; SQL, Linux, Microsoft, Web Services, Java, XML, HTML, SAP amongst others.
Ideal Candidate
As a member of the Applications Team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas.
DMU strives for our staff to be as diverse as our student body. We have a diverse and progressive leadership team who strongly advocate the need to ensure the university enables all talent to flourish. Applications to this post are encouraged from all members of the community, flexible working options will be considered.
To discover more and apply, please go to: https://bit.ly/2FeWuyH
Closing date: 3rd February 2019.
Jan 09, 2019
Full time
Application Analyst
De Montfort University (DMU)
Information Technology & Media Services
Ref. D-60539806-02
Grade E, £27,025 - £33,199 per annum
Permanent, Full-time
Leicester
De Montfort University is an ambitious, globally-minded institution with a relentless focus on delivering excellent teaching and learning, high-quality research and a sector-leading student experience. DMU’s ability to provide a market-leading technology offering is key.
Faculty / Directorate
Recent major investments in IT include a £13m programme to refresh our IT infrastructure; and the current multi-million pound Core Systems Modernisation programme, delivering transformational change underpinned by the implementation of SAP Finance, HR/Payroll, Student Lifecycle management and CRM. With these foundations, the next stage is to deliver a digital revolution, leveraging opportunities provided by technologies such as cloud based service, data analytics, the Internet of Things, Office 365, amongst others. Achievement of our ambitious strategy is dependent on hiring talented technical experts, people like you.
Role
The Application Analyst position exists in a dynamic friendly Applications team supporting a large portfolio of applications, delivering business critical, student facing services within the ITMS department. Technologies covered include; SQL, Linux, Microsoft, Web Services, Java, XML, HTML, SAP amongst others.
Ideal Candidate
As a member of the Applications Team, the post holder is responsible for managing and supporting a range of application systems and to be an authoritative expert in some areas.
DMU strives for our staff to be as diverse as our student body. We have a diverse and progressive leadership team who strongly advocate the need to ensure the university enables all talent to flourish. Applications to this post are encouraged from all members of the community, flexible working options will be considered.
To discover more and apply, please go to: https://bit.ly/2FeWuyH
Closing date: 3rd February 2019.
IT Support / Technical Support (1st Line Support)
Perfect Image is a full service IT provider based at the Cobalt Business Park, Newcastle. As industry leaders in their field they deliver business benefits to clients through their portfolio of IT services and solutions.
They offer great career progression for the right candidate as well as full training and support. However, you fundamentally must have a demonstrable passion for IT and have a willingness to learn and develop!
Position: 1st Line Support Desk Analyst
Location: Cobalt Business Park, Newcastle
Job type: Full time, Permanent
Salary: £16,000 - £18,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.
ROLE:
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.
This role offers excellent opportunities for development and progression within the Company.
RESPONSIBILITIES:
- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.
ESSENTIAL SKILLS / EXPERIENCE:
- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.
DESIRABLE SKILLS / EXPERIENCE:
- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.
You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
IT Support / Technical Support (1st Line Support)
Perfect Image is a full service IT provider based at the Cobalt Business Park, Newcastle. As industry leaders in their field they deliver business benefits to clients through their portfolio of IT services and solutions.
They offer great career progression for the right candidate as well as full training and support. However, you fundamentally must have a demonstrable passion for IT and have a willingness to learn and develop!
Position: 1st Line Support Desk Analyst
Location: Cobalt Business Park, Newcastle
Job type: Full time, Permanent
Salary: £16,000 - £18,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.
ROLE:
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.
This role offers excellent opportunities for development and progression within the Company.
RESPONSIBILITIES:
- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.
ESSENTIAL SKILLS / EXPERIENCE:
- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.
DESIRABLE SKILLS / EXPERIENCE:
- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.
You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Project Support Manager - PMO - Swindon - £45K - 12 months fixed-term contract + 30 days holiday and 26% pension contribution
We are looking for an experienced manager to lead the project support team to deliver robust governance and project support services to the Business Improvement and Change projects.
Job Purpose:
The Project Support Manager will be primarily responsible for:
* Line management of the Project Support Team, currently consisting of two permanent full time Project Support Analysts. Duties include development and coaching/mentoring of these roles and ensuring projects are sufficiently resourced with project support
* Managing, promoting and reviewing the companies UK project governance processes including carrying out timely Gateway Reviews, reviewing processes, ensuring project managers are aware and following processes, proportionate and timely advice of applying processes to all types of projects
* Deputising for and supporting the PMO Manager, including Portfolio Lead duties, creation of regular highlight and Board reports, project budget forecasting and spend reporting, monitoring the portfolio roadmap, providing project management advice to the wider organisation, attendance at meetings and in the Continuous Improvement of the Programme Management Office
Essential
* Project Management experience and/or management of a project support function/PMO
* Strong experience of line management and development of project support roles or teams
* Good knowledge of techniques for planning, monitoring, data analysis, reporting including risk management
* Experience in a project governance or assurance role
* Demonstrable experience of achieving results through influencing skills rather than direct control
* Experience of successfully managing multiple stakeholders with conflicting demands and priorities
* Substantial experience of managing change within an organisation
Desirable
* Procurement experience, particularly in the Public Sector
Skills:
* Credibility within the project delivery environment and ability to influence others
* Excellent understanding of project and programme management approaches
* Excellent communication and stakeholder management skills
* Driven and enthusiastic with a 'can-do' attitude and a strong sense of ownership, but with the ability to modulate approach to avoid conflict
* Self-awareness and a high level of professionalism
* Ability to advise on application and monitor methodologies in a robust but proportionate way
* A willingness to challenge preconceptions and offer well-reasoned and considered judgements to all levels of stakeholders
* Highly developed analytical and problem-solving skills, including the ability to quickly understand new and complex issues and to apply innovative solutions
* Self-organisation skills and a demonstrable ability to manage and prioritise a workload and multiple work streams
* Ability to identify and summarise key points from complex discussions and meetings and documents
* Document production to a high standard, able to proofread and redact work as required
* A self-starter, capable of taking your own initiative when required but equally able to take instruction and deliver results against a brief and to tight deadlines
* A robust and flexible approach with the ability to thrive in an agile/changing environment
* Clear leadership skills
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
Sep 09, 2016
Project Support Manager - PMO - Swindon - £45K - 12 months fixed-term contract + 30 days holiday and 26% pension contribution
We are looking for an experienced manager to lead the project support team to deliver robust governance and project support services to the Business Improvement and Change projects.
Job Purpose:
The Project Support Manager will be primarily responsible for:
* Line management of the Project Support Team, currently consisting of two permanent full time Project Support Analysts. Duties include development and coaching/mentoring of these roles and ensuring projects are sufficiently resourced with project support
* Managing, promoting and reviewing the companies UK project governance processes including carrying out timely Gateway Reviews, reviewing processes, ensuring project managers are aware and following processes, proportionate and timely advice of applying processes to all types of projects
* Deputising for and supporting the PMO Manager, including Portfolio Lead duties, creation of regular highlight and Board reports, project budget forecasting and spend reporting, monitoring the portfolio roadmap, providing project management advice to the wider organisation, attendance at meetings and in the Continuous Improvement of the Programme Management Office
Essential
* Project Management experience and/or management of a project support function/PMO
* Strong experience of line management and development of project support roles or teams
* Good knowledge of techniques for planning, monitoring, data analysis, reporting including risk management
* Experience in a project governance or assurance role
* Demonstrable experience of achieving results through influencing skills rather than direct control
* Experience of successfully managing multiple stakeholders with conflicting demands and priorities
* Substantial experience of managing change within an organisation
Desirable
* Procurement experience, particularly in the Public Sector
Skills:
* Credibility within the project delivery environment and ability to influence others
* Excellent understanding of project and programme management approaches
* Excellent communication and stakeholder management skills
* Driven and enthusiastic with a 'can-do' attitude and a strong sense of ownership, but with the ability to modulate approach to avoid conflict
* Self-awareness and a high level of professionalism
* Ability to advise on application and monitor methodologies in a robust but proportionate way
* A willingness to challenge preconceptions and offer well-reasoned and considered judgements to all levels of stakeholders
* Highly developed analytical and problem-solving skills, including the ability to quickly understand new and complex issues and to apply innovative solutions
* Self-organisation skills and a demonstrable ability to manage and prioritise a workload and multiple work streams
* Ability to identify and summarise key points from complex discussions and meetings and documents
* Document production to a high standard, able to proofread and redact work as required
* A self-starter, capable of taking your own initiative when required but equally able to take instruction and deliver results against a brief and to tight deadlines
* A robust and flexible approach with the ability to thrive in an agile/changing environment
* Clear leadership skills
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now
IT Support / Technical Support (1st Line Support)
Perfect Image is a full service IT provider based at the Cobalt Business Park, Newcastle. As industry leaders in their field they deliver business benefits to clients through their portfolio of IT services and solutions.
They offer great career progression for the right candidate as well as full training and support. However, you fundamentally must have a demonstrable passion for IT and have a willingness to learn and develop!
Position: 1st Line Support Desk Analyst
Location: Cobalt Business Park, Newcastle
Job type: Full time, Permanent
Salary: £16,000 - £18,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.
ROLE:
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.
This role offers excellent opportunities for development and progression within the Company.
RESPONSIBILITIES:
- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.
ESSENTIAL SKILLS / EXPERIENCE:
- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.
DESIRABLE SKILLS / EXPERIENCE:
- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.
You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
IT Support / Technical Support (1st Line Support)
Perfect Image is a full service IT provider based at the Cobalt Business Park, Newcastle. As industry leaders in their field they deliver business benefits to clients through their portfolio of IT services and solutions.
They offer great career progression for the right candidate as well as full training and support. However, you fundamentally must have a demonstrable passion for IT and have a willingness to learn and develop!
Position: 1st Line Support Desk Analyst
Location: Cobalt Business Park, Newcastle
Job type: Full time, Permanent
Salary: £16,000 - £18,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.
ROLE:
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.
This role offers excellent opportunities for development and progression within the Company.
RESPONSIBILITIES:
- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.
ESSENTIAL SKILLS / EXPERIENCE:
- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.
DESIRABLE SKILLS / EXPERIENCE:
- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.
You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
IT Support / Technical Support (1st Line Support)
Perfect Image is a full service IT provider based at the Cobalt Business Park, Newcastle. As industry leaders in their field they deliver business benefits to clients through their portfolio of IT services and solutions.
They offer great career progression for the right candidate as well as full training and support. However, you fundamentally must have a demonstrable passion for IT and have a willingness to learn and develop!
Position: 1st Line Support Desk Analyst
Location: Cobalt Business Park, Newcastle
Job type: Full time, Permanent
Salary: £16,000 - £18,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.
ROLE:
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.
This role offers excellent opportunities for development and progression within the Company.
RESPONSIBILITIES:
- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.
ESSENTIAL SKILLS / EXPERIENCE:
- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.
DESIRABLE SKILLS / EXPERIENCE:
- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.
You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
IT Support / Technical Support (1st Line Support)
Perfect Image is a full service IT provider based at the Cobalt Business Park, Newcastle. As industry leaders in their field they deliver business benefits to clients through their portfolio of IT services and solutions.
They offer great career progression for the right candidate as well as full training and support. However, you fundamentally must have a demonstrable passion for IT and have a willingness to learn and develop!
Position: 1st Line Support Desk Analyst
Location: Cobalt Business Park, Newcastle
Job type: Full time, Permanent
Salary: £16,000 - £18,000 dependent on skills and experience
Benefits: 25 days annual leave plus bank holidays, profit and performance related bonus, occupational sick scheme, company pension scheme, career progression plan, cycle to work scheme, childcare voucher scheme.
ROLE:
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.
This role offers excellent opportunities for development and progression within the Company.
RESPONSIBILITIES:
- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.
ESSENTIAL SKILLS / EXPERIENCE:
- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.
DESIRABLE SKILLS / EXPERIENCE:
- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.
You may have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Project Support Analyst
Contract - end of March initially
Norfolk
£190 Per Day
My client is in need of a Project Support Analyst who will be responsible for supplying project related administrative support services across all IT project portfolios. You will be assisting with effective communication between project management and the wider IT function. You will be providing central project support services to the project team and the rest of the IT function. As a Project Support Analyst you'll be responsible for maintaining central project records and producing regular management reports.
You would be required to provide admin support, including workshop/meeting administration (minute taking if required, booking rooms/trainers/equipment and liaising with meeting attendees. Also providing a helpdesk facility for project enquiries, issues, problems and record requests for assistance tracking through resolution through to completion. You will need to highlight and report any areas of concern in the portfolio to the Project Management Team. Assist projects with supply of templates and delivery of control processes. Monitor and managing the risks, assumptions, issues and dependencies log across a project or programme.
You ll be working with the Project Managers managing the key project documentation. Supporting programme/project control boards, project assurance teams and quality review meetings. Then assisting with the change control process across a project or programme or portfolio, ensure project changes are captured and monitored through the change log and assisting with the resource management of the portfolio.
Key skills needed:
Experience of providing project support
Good understanding of reports / Project Documentation
Good understanding of the MS product suite, including use of MS Office
Ability to plan and manage own workload
Good interpersonal, communication and presentation skills
Graduate Level of Education (would be desired)
Qualified to Prince 2 Foundation level - (would be desired)
#BrilliantlyConnected
Feb 21, 2016
Project Support Analyst
Contract - end of March initially
Norfolk
£190 Per Day
My client is in need of a Project Support Analyst who will be responsible for supplying project related administrative support services across all IT project portfolios. You will be assisting with effective communication between project management and the wider IT function. You will be providing central project support services to the project team and the rest of the IT function. As a Project Support Analyst you'll be responsible for maintaining central project records and producing regular management reports.
You would be required to provide admin support, including workshop/meeting administration (minute taking if required, booking rooms/trainers/equipment and liaising with meeting attendees. Also providing a helpdesk facility for project enquiries, issues, problems and record requests for assistance tracking through resolution through to completion. You will need to highlight and report any areas of concern in the portfolio to the Project Management Team. Assist projects with supply of templates and delivery of control processes. Monitor and managing the risks, assumptions, issues and dependencies log across a project or programme.
You ll be working with the Project Managers managing the key project documentation. Supporting programme/project control boards, project assurance teams and quality review meetings. Then assisting with the change control process across a project or programme or portfolio, ensure project changes are captured and monitored through the change log and assisting with the resource management of the portfolio.
Key skills needed:
Experience of providing project support
Good understanding of reports / Project Documentation
Good understanding of the MS product suite, including use of MS Office
Ability to plan and manage own workload
Good interpersonal, communication and presentation skills
Graduate Level of Education (would be desired)
Qualified to Prince 2 Foundation level - (would be desired)
#BrilliantlyConnected