This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 14, 2024
Full time
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and resolve escalations Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas Support on-boarding of new starters as their recognised 'buddy' Attend sites across the business as required Provide engagement in CSIP Motivate, monitor and performance manage the team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes Actively seek out Service Improvements and suggest alongside service adoption Build and maintain relationships with key stakeholders Share knowledge through dissemination and documentation Work and collaborate with all internal/external teams Provide on-site presence for any relevant IT requirement You'll be someone with: ITIL foundation v3.0 or greater - essential CompTIA N+ / A+ Certified - desirable Experience of People Management - desirable CSIP Experience - Desirable Proven customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) - essential Proven experience of Incident Management Systems (ServiceNow) First Line level IT support experience preferably within a remote support position Essential Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential IT Related degree - desirable MCP, MOS, MCSE - desirable Experience of working within a pressurised fast paced environment Availability to cover multiple early and late shift throughout the week as per the needs of the business. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, a
May 14, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and resolve escalations Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas Support on-boarding of new starters as their recognised 'buddy' Attend sites across the business as required Provide engagement in CSIP Motivate, monitor and performance manage the team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes Actively seek out Service Improvements and suggest alongside service adoption Build and maintain relationships with key stakeholders Share knowledge through dissemination and documentation Work and collaborate with all internal/external teams Provide on-site presence for any relevant IT requirement You'll be someone with: ITIL foundation v3.0 or greater - essential CompTIA N+ / A+ Certified - desirable Experience of People Management - desirable CSIP Experience - Desirable Proven customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) - essential Proven experience of Incident Management Systems (ServiceNow) First Line level IT support experience preferably within a remote support position Essential Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential IT Related degree - desirable MCP, MOS, MCSE - desirable Experience of working within a pressurised fast paced environment Availability to cover multiple early and late shift throughout the week as per the needs of the business. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, a
Morgan Hunt Recruitment
Nottingham, Nottinghamshire
An exciting opportunity has become available for an experienced Application Analyst, to join my client, a leading Housing Association with a strong collaborative and technologically focused atmosphere. A permanent role, with Hybrid working of 1/2 days per week based out of their office in Nottingham. You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite. Responsibilities as Application Analyst Undertake application reviews to ensure that solutions are fit for purpose and easily supportable. Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU support is both effective and sustainable. Provide expert 2nd and 3rd line support to the service desk responding to tickets to ensure customer expectations are exceeded. Provide SME and support with implementation, testing and integration for larger projects. Act as a systems administrator on core systems, ensuring access controls are maintained. Adhere and contribute to the development of Quality Assurance procedures and plans to make sure new products, changes and releases are implemented. Work with 3rd parties to ensure issues are resolved quickly and effectively. Work closely with the wider ICT group to ensure compliance with security and GDPR. Create and maintain technical documentation for the applications. Manage cyclical upgrades and database management. Identify and implement continuous improvements to applications and services. Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable. Skills and Experience Essential Demonstrable track record of providing 2nd/3rd line support for applications. Experience of system configuration, troubleshooting and fault diagnosis. Good working knowledge of all MS Office products. Knowledge of relational database design and management. As a minimum, a working knowledge of information security policies, processes, and procedures. Knowledge of SQL including writing scripts to query and update databases. Desirable Knowledge of object-oriented analysis and design, defining and creating reporting dashboards. Experience of carrying out functional analysis and production of specifications, Agile working and ITIL knowledge, running small scale projects, helpdesk and ticketing systems. Experience of working within a Housing Association. Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable. Knowledge of Citrix virtual environments and CRM systems. This is a permanent opportunity paying up to £48,5000 based on experience. Hybrid working of 1/2 days per week based in their office in Nottingham. If you are interested in the role, please do not hesitate to apply. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 14, 2024
Full time
An exciting opportunity has become available for an experienced Application Analyst, to join my client, a leading Housing Association with a strong collaborative and technologically focused atmosphere. A permanent role, with Hybrid working of 1/2 days per week based out of their office in Nottingham. You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite. Responsibilities as Application Analyst Undertake application reviews to ensure that solutions are fit for purpose and easily supportable. Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU support is both effective and sustainable. Provide expert 2nd and 3rd line support to the service desk responding to tickets to ensure customer expectations are exceeded. Provide SME and support with implementation, testing and integration for larger projects. Act as a systems administrator on core systems, ensuring access controls are maintained. Adhere and contribute to the development of Quality Assurance procedures and plans to make sure new products, changes and releases are implemented. Work with 3rd parties to ensure issues are resolved quickly and effectively. Work closely with the wider ICT group to ensure compliance with security and GDPR. Create and maintain technical documentation for the applications. Manage cyclical upgrades and database management. Identify and implement continuous improvements to applications and services. Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable. Skills and Experience Essential Demonstrable track record of providing 2nd/3rd line support for applications. Experience of system configuration, troubleshooting and fault diagnosis. Good working knowledge of all MS Office products. Knowledge of relational database design and management. As a minimum, a working knowledge of information security policies, processes, and procedures. Knowledge of SQL including writing scripts to query and update databases. Desirable Knowledge of object-oriented analysis and design, defining and creating reporting dashboards. Experience of carrying out functional analysis and production of specifications, Agile working and ITIL knowledge, running small scale projects, helpdesk and ticketing systems. Experience of working within a Housing Association. Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable. Knowledge of Citrix virtual environments and CRM systems. This is a permanent opportunity paying up to £48,5000 based on experience. Hybrid working of 1/2 days per week based in their office in Nottingham. If you are interested in the role, please do not hesitate to apply. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job title : IT Service Desk Analyst Contract : Permanent Salary: £37,000 - £42,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to progress within their career and has previous experience working within a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp. Essential skills - IT Service Desk Analyst: Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams Active Directory experience Windows 10 experience Experience working in professional services Customer Service experience Strong communication skill Passion for IT Dynamic thinker Fast learner Desirable skills - IT Service Desk Analyst: Networking experience Experience using ServiceNow Experience escalating tickets Experience with Intune Experience with Azure AirWatch experience Symantec Enterprise Vault experience Hardware support including PCs, Surface Pro, Screens, Monitors, Printers ITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.
May 14, 2024
Full time
Job title : IT Service Desk Analyst Contract : Permanent Salary: £37,000 - £42,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to progress within their career and has previous experience working within a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp. Essential skills - IT Service Desk Analyst: Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams Active Directory experience Windows 10 experience Experience working in professional services Customer Service experience Strong communication skill Passion for IT Dynamic thinker Fast learner Desirable skills - IT Service Desk Analyst: Networking experience Experience using ServiceNow Experience escalating tickets Experience with Intune Experience with Azure AirWatch experience Symantec Enterprise Vault experience Hardware support including PCs, Surface Pro, Screens, Monitors, Printers ITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.
IT Support Technical Support 2nd Line Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Manage the resolution of issues, problems, service requests and changes. Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, and audio-visual. Experience sought: To have a good understanding of Windows-based computer systems. Windows desktop, Office desktop apps, Office365. Very good communication skills. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally. Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills
May 14, 2024
Full time
IT Support Technical Support 2nd Line Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Manage the resolution of issues, problems, service requests and changes. Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, and audio-visual. Experience sought: To have a good understanding of Windows-based computer systems. Windows desktop, Office desktop apps, Office365. Very good communication skills. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally. Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills
Your new role You will provide first-level support by handling incoming queries and help requests from end users. You will assist via email or phone, following request fulfillment and incident management processes.You will troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Your new company Our client is a logistics company - they plan, implement, and control the movement and storage of goods, within a supply chain. This company handles various supply chain functions, depending on their clients' logistical needs. They manage the behind-the-scenes work of moving goods efficiently and cost-effectively. What you'll need to succeed A couple of years of experience working as an IT Service Desk Analyst, Skills in using a ticketing system (for example ServiceNow or ZenDesk), Excellent communication skills in order to support users both remotely and face-to-face, Active Directory and Office 365 skills, Proactive approach to work, excellent work ethics and reliability. What you'll get in return You will be offered a temporary-to-permanent contract working fully on-site (5 days a week in Bootle). The role will offer £150 per day payed via an umbrella company. What is more, this company will offer you training and career progression opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 14, 2024
Full time
Your new role You will provide first-level support by handling incoming queries and help requests from end users. You will assist via email or phone, following request fulfillment and incident management processes.You will troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Your new company Our client is a logistics company - they plan, implement, and control the movement and storage of goods, within a supply chain. This company handles various supply chain functions, depending on their clients' logistical needs. They manage the behind-the-scenes work of moving goods efficiently and cost-effectively. What you'll need to succeed A couple of years of experience working as an IT Service Desk Analyst, Skills in using a ticketing system (for example ServiceNow or ZenDesk), Excellent communication skills in order to support users both remotely and face-to-face, Active Directory and Office 365 skills, Proactive approach to work, excellent work ethics and reliability. What you'll get in return You will be offered a temporary-to-permanent contract working fully on-site (5 days a week in Bootle). The role will offer £150 per day payed via an umbrella company. What is more, this company will offer you training and career progression opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITIL Foundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers a dynamic work environment where your skills and expertise will be valued and rewarded. Interested? Please Click Apply Now! Service Desk Analyst
May 14, 2024
Full time
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITIL Foundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers a dynamic work environment where your skills and expertise will be valued and rewarded. Interested? Please Click Apply Now! Service Desk Analyst
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
May 14, 2024
Full time
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
Kelly Services (UK) Ltd
Nottingham, Nottinghamshire
Job Title: Second Line Support Analyst Location: Beeston, Nottingham Salary: 12 per hour (rising to 13.80 after 12 weeks) Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Where appropriate liaising with internal and external teams to support the resolution. Carrying out other related support tasks (e.g. booking equipment and maintenance visits) Working 5 days, 3 days in the office and 2 days from home. Skills/experience required Experience of working on a 2nd line support desk Good analytical / Technical skills (Hardware/Software) with the ability to quickly problem solve and troubleshoot Ability to provide support to a variety of customers and teams under a range of circumstances. Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to communicate with people at all levels (from end user to client). Ability to take ownership of incidents Experience using remote desktop/remote device management software Desirable Criteria Experience of supporting Android (phones and tablets) Experience of supporting Chip and Pin and thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role (with potential to go permanent) The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. This includes 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm. Weekends (08:00 - 16:00 only) are covered circa 1 in 6 You will be provided with a rota in advance of your shift, which will be of a varying hours and pattern. Shifts will have two off shift days in the week - which may not be consecutive. Some flexibility around exact scheduling pattern is required to ensure service levels are maintained and hours are allocated fairly. KSEastMidlands Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 14, 2024
Seasonal
Job Title: Second Line Support Analyst Location: Beeston, Nottingham Salary: 12 per hour (rising to 13.80 after 12 weeks) Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Where appropriate liaising with internal and external teams to support the resolution. Carrying out other related support tasks (e.g. booking equipment and maintenance visits) Working 5 days, 3 days in the office and 2 days from home. Skills/experience required Experience of working on a 2nd line support desk Good analytical / Technical skills (Hardware/Software) with the ability to quickly problem solve and troubleshoot Ability to provide support to a variety of customers and teams under a range of circumstances. Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to communicate with people at all levels (from end user to client). Ability to take ownership of incidents Experience using remote desktop/remote device management software Desirable Criteria Experience of supporting Android (phones and tablets) Experience of supporting Chip and Pin and thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role (with potential to go permanent) The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. This includes 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm. Weekends (08:00 - 16:00 only) are covered circa 1 in 6 You will be provided with a rota in advance of your shift, which will be of a varying hours and pattern. Shifts will have two off shift days in the week - which may not be consecutive. Some flexibility around exact scheduling pattern is required to ensure service levels are maintained and hours are allocated fairly. KSEastMidlands Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
May 14, 2024
Full time
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data. Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager. Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune. Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc. End-user compute security, including patching and anti-virus. Good understanding of LAN/WAN networking technologies and firewalls. Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc. Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS). Operating ITIL processes. Creating and maintaining procedural documentation. Experience of working with ISO27001. Implementing technical security standards and procedures. Participating in ISO27001 audits and developing/delivering remediation plans. Experience of working with Cyber Essentials Plus. Relevant certifications. This fantastic role comes with a basic salary of £(phone number removed) p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Job Description Sysco are currently recruiting for an EUC Support Analyst to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. Asa the EUC Support Analyst it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3-4 days per week in the Ashford or Aylesford office. Flexibility will be required for travel around the London/ South offices and travel expenses will be reimbursed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
May 14, 2024
Full time
Job Description Sysco are currently recruiting for an EUC Support Analyst to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager. Asa the EUC Support Analyst it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3-4 days per week in the Ashford or Aylesford office. Flexibility will be required for travel around the London/ South offices and travel expenses will be reimbursed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Contract type: Permanent/ Full time Location: Reading Salary: £30,000 - £36,000 Hours: 8.00am - 4.30pm Benefits: Competitive Role overview Turn IT on are looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers.Join our South East team supporting schools and Trust in multiple locations around Reading, Surrey and Berkshire. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good level of competency of common user applications and an excellent level of experience of using Microsoft Office365. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. The ideal candidate will ideally have at least 2-3 years' experience in working in a school environment. School Experience is required for this role. Must have full UK driving licence and Car. Must have good working knowledge of Apple products and iPads configuration as well as a good working knowledge of the Windows environment and Networking. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Benefits: In return, we are offering a salary of between £30,000 - £36,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working Your data matters' You may also have experience in the following: Digital Transformation Consultant, ICT Solutions Architect, Senior Technology Analyst, Lead IT Consultant, Senior IT Project Manager, Principal IT Advisor, Senior IT Systems Analyst, Chief Technology Officer (CTO) REF-214054
May 14, 2024
Full time
Contract type: Permanent/ Full time Location: Reading Salary: £30,000 - £36,000 Hours: 8.00am - 4.30pm Benefits: Competitive Role overview Turn IT on are looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers.Join our South East team supporting schools and Trust in multiple locations around Reading, Surrey and Berkshire. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good level of competency of common user applications and an excellent level of experience of using Microsoft Office365. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. The ideal candidate will ideally have at least 2-3 years' experience in working in a school environment. School Experience is required for this role. Must have full UK driving licence and Car. Must have good working knowledge of Apple products and iPads configuration as well as a good working knowledge of the Windows environment and Networking. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Benefits: In return, we are offering a salary of between £30,000 - £36,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working Your data matters' You may also have experience in the following: Digital Transformation Consultant, ICT Solutions Architect, Senior Technology Analyst, Lead IT Consultant, Senior IT Project Manager, Principal IT Advisor, Senior IT Systems Analyst, Chief Technology Officer (CTO) REF-214054
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
May 14, 2024
Full time
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: 22,000 - 25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 20,000- 22,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 14, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: 22,000 - 25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 20,000- 22,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medicine, and other research fields, often in collaboration with universities. If you have a passion for technology and innovation, along with a strong desire to understand the workings of different technologies and put your skills to the test, we would be very interested in discussing further with you. Our client is an industry leading managed service provider who are actively searching for an IT Service Desk Lead to join their team in the Oxfordshire area. The successful candidate will be acting as Shift Lead and your primary role will be providing guidance, support and coaching to a dedicated team of Service Desk Analysts, operating a 24 x 7 shift rota. Benefits: Annual professional and training development plan. Hybrid / flexible working. Accrue additional holidays after 2- and 5-years' service. Discretionary bonus' and a regular salary review. 20% shift allowance (included within quoted salary). Subsidised healthcare scheme. Government Pension Scheme, matching contributions up to 10%. Responsibilities: As IT Service Desk Lead you will be responsible for: Work as part of the 24 x 7 shift system on the IT Service Desk. Answer calls & e-mails from our customers on the ITSD when workloads are high or during any reduced staffing levels. Act as a point of escalation for queries from colleagues and as part of the Major Incident process. Assist the Service Management team in the production of both regular and ad hoc reports. Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs. Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated. Coach, develop and motivate colleagues, offering training sessions to address gaps in capability. Support Service Operations with people management activities, from day-to-day shift admin. through to regular performance and development reviews Skills & Experience Essential skills: Exceptional customer service & communication skills. Experience working with both internal teams and external suppliers. Experience of supervising a team or mentoring others Proven analytical and problem-solving abilities. Effective prioritisation and execution of tasks in a high-pressure environment. Excellent time-management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion for delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your CV . Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 13, 2024
Full time
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medicine, and other research fields, often in collaboration with universities. If you have a passion for technology and innovation, along with a strong desire to understand the workings of different technologies and put your skills to the test, we would be very interested in discussing further with you. Our client is an industry leading managed service provider who are actively searching for an IT Service Desk Lead to join their team in the Oxfordshire area. The successful candidate will be acting as Shift Lead and your primary role will be providing guidance, support and coaching to a dedicated team of Service Desk Analysts, operating a 24 x 7 shift rota. Benefits: Annual professional and training development plan. Hybrid / flexible working. Accrue additional holidays after 2- and 5-years' service. Discretionary bonus' and a regular salary review. 20% shift allowance (included within quoted salary). Subsidised healthcare scheme. Government Pension Scheme, matching contributions up to 10%. Responsibilities: As IT Service Desk Lead you will be responsible for: Work as part of the 24 x 7 shift system on the IT Service Desk. Answer calls & e-mails from our customers on the ITSD when workloads are high or during any reduced staffing levels. Act as a point of escalation for queries from colleagues and as part of the Major Incident process. Assist the Service Management team in the production of both regular and ad hoc reports. Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs. Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated. Coach, develop and motivate colleagues, offering training sessions to address gaps in capability. Support Service Operations with people management activities, from day-to-day shift admin. through to regular performance and development reviews Skills & Experience Essential skills: Exceptional customer service & communication skills. Experience working with both internal teams and external suppliers. Experience of supervising a team or mentoring others Proven analytical and problem-solving abilities. Effective prioritisation and execution of tasks in a high-pressure environment. Excellent time-management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion for delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your CV . Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately 30,000 - 40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
May 13, 2024
Full time
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately 30,000 - 40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
Please note that this role is an initial 12 FTC Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest/contribute to ways of improving existing tasks and processes using current technology to support a culture of continuous improvement. Ensure that all calls are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills & Experience: Previous experience of and ability to support: Microsoft Active Directory, Microsoft Exchange Outlook, Server and Microsoft Office 365 environment. Previous experience in Microsoft MCP, CompTIA+ and hold one or more relevant industry qualifications: Microsoft 365 Fundamentals, Microsoft MCNA, CompTIA. Strong communication and interpersonal skills. Logical thinker with strong analytical, problem solving and organisational skills. Demonstrates ability to work cooperatively alongside others to deliver team targets. Comprehensive hands-on experience in technical development and delivery, using industry recognised tools and methodologies. Apply now for an immediate interview.
May 13, 2024
Contractor
Please note that this role is an initial 12 FTC Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest/contribute to ways of improving existing tasks and processes using current technology to support a culture of continuous improvement. Ensure that all calls are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills & Experience: Previous experience of and ability to support: Microsoft Active Directory, Microsoft Exchange Outlook, Server and Microsoft Office 365 environment. Previous experience in Microsoft MCP, CompTIA+ and hold one or more relevant industry qualifications: Microsoft 365 Fundamentals, Microsoft MCNA, CompTIA. Strong communication and interpersonal skills. Logical thinker with strong analytical, problem solving and organisational skills. Demonstrates ability to work cooperatively alongside others to deliver team targets. Comprehensive hands-on experience in technical development and delivery, using industry recognised tools and methodologies. Apply now for an immediate interview.
Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational hours. To assist the Service Desk Lead to deliver the customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care, security and data protection. To support all the IT staff to deliver highly available services to the IT customers providing cover and support when necessary. To adhere to all relevant Company and IT policies and procedures. To undertake any other relevant duties appropriate to the grade, and commensurate with the post holder's skills and experience, as directed by the Servicedesk Manager and/or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating Systems and Azure Active Directory Microsoft Messaging Services (Exchange) Microsoft cloud technology stack Networks (WAN/LAN/Wireless) Mobile Device Management Security and Anti-Virus Skills & Personal Qualities: Organisational / problem solving skills Excellent communication skills, both verbal and written Ability to work independently, under pressure and to deadlines Excellent customer service skills
May 13, 2024
Full time
Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work collaboratively across the IT environment and with customers to ensure delivery of the IT programme of work identified in the Change Management process and IT Roadmap. To deliver the ITSM functions within the IT Service Desk ensuring that services and support are available during service operational hours. To assist the Service Desk Lead to deliver the customer perception programme ensuring that feedback is delivered in accordance with procedures and improvements. To work collaboratively with the IT Service Desk Manager, IT Service Desk Engineers, MI/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care, security and data protection. To support all the IT staff to deliver highly available services to the IT customers providing cover and support when necessary. To adhere to all relevant Company and IT policies and procedures. To undertake any other relevant duties appropriate to the grade, and commensurate with the post holder's skills and experience, as directed by the Servicedesk Manager and/or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating Systems and Azure Active Directory Microsoft Messaging Services (Exchange) Microsoft cloud technology stack Networks (WAN/LAN/Wireless) Mobile Device Management Security and Anti-Virus Skills & Personal Qualities: Organisational / problem solving skills Excellent communication skills, both verbal and written Ability to work independently, under pressure and to deadlines Excellent customer service skills