This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.
May 11, 2024
Full time
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.
Infrastructure Services Analyst, ITIL, ISO 27001, WAN, LAN, MPLS, WIFI, Global IT Environment, Part Remote, 12 month FTC Infrastructure Services Analyst required to work for a Professional Services business based in the City of London. However, this will be a role where you will be in the office for 3 days per week and at home the other 2. This is a 12 month Fixed Term Contract but has every chance of going permanent. The Infrastructure Services Analyst will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage and unified communications. Read on for more details Key skills and experience required Minimum of 5 years' experience in an IT infrastructure role managing a complex and global IT environment. Experience of working in an ITIL operational process environment and ideally having worked within an ISO 27001 accredited environment or equivalent. Well-developed troubleshooting skills. Strong interpersonal and communication skills. Effectively prioritise and execute tasks and can adapt to shifting priorities in the daily workload. A good understanding of working with the business to align IT solutions with business needs. Ability to work on own initiative and as part of a team. Professional manner with the ability to work under pressure and prioritise effectively. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
May 11, 2024
Full time
Infrastructure Services Analyst, ITIL, ISO 27001, WAN, LAN, MPLS, WIFI, Global IT Environment, Part Remote, 12 month FTC Infrastructure Services Analyst required to work for a Professional Services business based in the City of London. However, this will be a role where you will be in the office for 3 days per week and at home the other 2. This is a 12 month Fixed Term Contract but has every chance of going permanent. The Infrastructure Services Analyst will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage and unified communications. Read on for more details Key skills and experience required Minimum of 5 years' experience in an IT infrastructure role managing a complex and global IT environment. Experience of working in an ITIL operational process environment and ideally having worked within an ISO 27001 accredited environment or equivalent. Well-developed troubleshooting skills. Strong interpersonal and communication skills. Effectively prioritise and execute tasks and can adapt to shifting priorities in the daily workload. A good understanding of working with the business to align IT solutions with business needs. Ability to work on own initiative and as part of a team. Professional manner with the ability to work under pressure and prioritise effectively. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives. Experience and Skills 5+ years' Desktop, Networking, Server or application support experience. Ability to communicate and advise technical/service information to different levels. Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary £40,000-£45,000
May 11, 2024
Full time
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives. Experience and Skills 5+ years' Desktop, Networking, Server or application support experience. Ability to communicate and advise technical/service information to different levels. Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary £40,000-£45,000
Technology Associate/ Junior Solutions Architect AWS/Azure experience with Insurance highly preferable Join a global leading insurance company in the Regulatory and Risk team, and work with Technical Leads to provide architectural support for the portfolio initiative. You will be part of the team supporting archiving decisions. Requirements: - AWS/Azure experience with Insurance highly preferable - AWS certification is preferred - Experience in supporting end-to-end architecture across software and infrastructure components - Knowledge and understanding of enterprise integration patterns, architecture design concepts - Comfortable in collaborating with Product owners, Analyst and Developers We are looking for someone who is early on in their architecture career and looking for somewhere to move long-term, grow, and progress with the team. If you have AWS/Azure experience and certification, experience in supporting end-to-end architecture across software and infrastructure components, knowledge and understanding of enterprise integration patterns, architecture design concepts, and comfortable in collaborating with Product owners, Analyst, and Developers, we would love to hear from you. You must be eligible to work in the UK as there is no sponsorship on offer Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
May 11, 2024
Full time
Technology Associate/ Junior Solutions Architect AWS/Azure experience with Insurance highly preferable Join a global leading insurance company in the Regulatory and Risk team, and work with Technical Leads to provide architectural support for the portfolio initiative. You will be part of the team supporting archiving decisions. Requirements: - AWS/Azure experience with Insurance highly preferable - AWS certification is preferred - Experience in supporting end-to-end architecture across software and infrastructure components - Knowledge and understanding of enterprise integration patterns, architecture design concepts - Comfortable in collaborating with Product owners, Analyst and Developers We are looking for someone who is early on in their architecture career and looking for somewhere to move long-term, grow, and progress with the team. If you have AWS/Azure experience and certification, experience in supporting end-to-end architecture across software and infrastructure components, knowledge and understanding of enterprise integration patterns, architecture design concepts, and comfortable in collaborating with Product owners, Analyst, and Developers, we would love to hear from you. You must be eligible to work in the UK as there is no sponsorship on offer Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
A great energy client based in London is looking for a Full Stack Python Engineer with DevOps to come and join their team. The role is 2 days in the office and 3 days WFH. This role is very hands-on with coding so you will need to be comfortable getting stuck in. You will need to be comfortable managing a small team of engineers to deliver projects and help with their ongoing personal and professional development. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that developer tasks and Jira tickets are feasible to deliver. Translate designs and wireframes into high quality code. Develop new user-facing features using frameworks such as React.js. Other frameworks will be considered. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Excellent Benefits 25 days' annual leave and bank holidays Recognition schemes allowing colleagues to say thanks Company contribution to your pension scheme Family friendly policies, including enhanced company maternity/paternity and shared parental benefits Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Season ticket loan scheme to support your commute Skills Knowledge and Expertise Experience of coding Python and using the Django framework (other frameworks will be considered). Experience of coding in a front-end capacity (preferably React but other frameworks will be considered). Microservices and using related tools. Docker, Docker Compose, Kubernetes. Databases SQL RESTful API development and management. Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services Excellent communication and teamwork skills.
May 11, 2024
Full time
A great energy client based in London is looking for a Full Stack Python Engineer with DevOps to come and join their team. The role is 2 days in the office and 3 days WFH. This role is very hands-on with coding so you will need to be comfortable getting stuck in. You will need to be comfortable managing a small team of engineers to deliver projects and help with their ongoing personal and professional development. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that developer tasks and Jira tickets are feasible to deliver. Translate designs and wireframes into high quality code. Develop new user-facing features using frameworks such as React.js. Other frameworks will be considered. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Excellent Benefits 25 days' annual leave and bank holidays Recognition schemes allowing colleagues to say thanks Company contribution to your pension scheme Family friendly policies, including enhanced company maternity/paternity and shared parental benefits Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Season ticket loan scheme to support your commute Skills Knowledge and Expertise Experience of coding Python and using the Django framework (other frameworks will be considered). Experience of coding in a front-end capacity (preferably React but other frameworks will be considered). Microservices and using related tools. Docker, Docker Compose, Kubernetes. Databases SQL RESTful API development and management. Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services Excellent communication and teamwork skills.
IT Support Analyst Based in Castle Donington, £51k per annum plus £5,000 shift allowance 42 hours a week (24x7 operation) Where IT meets Warehouse distribution and automation . This is a vital role where you will be ensuring the smooth running of the automated distribution centre for a very large well known retailer. Based on the clients established and well run site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact on the logistics system Anticipating operational issues and monitor technical availability and performance. So, what's on our wish list of skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years experience in IT, or ITIL Foundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice to have section it would be great if you had some experience in software application support, logistics, high-volume manufacturing, or transportation environment and knowledge of programming languages (Java, Python, PL/SQL, C++), WMS, WCS, networking, and server infrastructure. The company offers a great host of benefits including a 6% pension contribution, private health, dental and optical cover, and employee assistance schemes. Interested in a further chat ? Great, hit apply now
May 11, 2024
Full time
IT Support Analyst Based in Castle Donington, £51k per annum plus £5,000 shift allowance 42 hours a week (24x7 operation) Where IT meets Warehouse distribution and automation . This is a vital role where you will be ensuring the smooth running of the automated distribution centre for a very large well known retailer. Based on the clients established and well run site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact on the logistics system Anticipating operational issues and monitor technical availability and performance. So, what's on our wish list of skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years experience in IT, or ITIL Foundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice to have section it would be great if you had some experience in software application support, logistics, high-volume manufacturing, or transportation environment and knowledge of programming languages (Java, Python, PL/SQL, C++), WMS, WCS, networking, and server infrastructure. The company offers a great host of benefits including a 6% pension contribution, private health, dental and optical cover, and employee assistance schemes. Interested in a further chat ? Great, hit apply now
Senior Analyst Developer 6 Months London - Hybrid £350 - £450 inside IR35 We are currently seeking a Senior Analyst Developer to join our clients Data Archiving product team on a contract basis. This role requires a blend of support, development, and release management responsibilities. Initially, you will be focusing on the construction, management, and maintenance of their AWS platform. Additionally, you will play a pivotal role in guiding and managing the team members within the product team. Key Skills: Proven experience in software development. Proficiency in Java and Python (open to alternative language combinations). Extensive hands-on experience with AWS services such as Lambda, API Gateway, DynamoDB, S3, SQS, SNS, etc. Solid understanding of cloud infrastructure principles and familiarity with Terraform for infrastructure as code. Knowledge or familiarity with tools like Postman for API testing, Docker, and Podman for application runtime environments. Demonstrated expertise in designing and implementing workflows. Experience with serverless architectures and microservices-based applications. Understanding of information security controls to address threats within solutions and services. Preferred Ways of Working: Background in Data Migration, Data Profiling, and Data Quality enhancement. Proficiency in Agile (Scrum) methodologies. Familiarity with CI/CD processes and tools such as GitCI. Strong comprehension of the software development life cycle. Knowledge of software engineering best practices including Agile methodologies, coding standards, code reviews, source control management, build processes, testing, etc.
May 11, 2024
Full time
Senior Analyst Developer 6 Months London - Hybrid £350 - £450 inside IR35 We are currently seeking a Senior Analyst Developer to join our clients Data Archiving product team on a contract basis. This role requires a blend of support, development, and release management responsibilities. Initially, you will be focusing on the construction, management, and maintenance of their AWS platform. Additionally, you will play a pivotal role in guiding and managing the team members within the product team. Key Skills: Proven experience in software development. Proficiency in Java and Python (open to alternative language combinations). Extensive hands-on experience with AWS services such as Lambda, API Gateway, DynamoDB, S3, SQS, SNS, etc. Solid understanding of cloud infrastructure principles and familiarity with Terraform for infrastructure as code. Knowledge or familiarity with tools like Postman for API testing, Docker, and Podman for application runtime environments. Demonstrated expertise in designing and implementing workflows. Experience with serverless architectures and microservices-based applications. Understanding of information security controls to address threats within solutions and services. Preferred Ways of Working: Background in Data Migration, Data Profiling, and Data Quality enhancement. Proficiency in Agile (Scrum) methodologies. Familiarity with CI/CD processes and tools such as GitCI. Strong comprehension of the software development life cycle. Knowledge of software engineering best practices including Agile methodologies, coding standards, code reviews, source control management, build processes, testing, etc.
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
May 11, 2024
Full time
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
Location: Chandlers Ford, Hampshire Contract: Permanant/ Full time Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlinks vision is to create an inclusive society that embraces diversity and releases potential to advance humanity. Overview The role will be based in our offices at Chandlers Ford, Hampshire. As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns. We are looking for individuals who can: Install and test software for Windows and Apple Mac machines to a high standard? Repair laptop machines? Ensure quality control? Make hardware adjustments to computer systems. RMA returns Receive incoming calls and make outgoing calls to customers. Comply to H&S and ISO standards? Do you have: Excellent verbal and written communication skills? Ability to think critically and logically? Ability to work in a customer-facing environment? Knowledge of computer hardware and software? Experience? What you can expect: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). A flexible working environment. Support and training. Before you go: We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer. REF-213975 JBRP1_UKTJ
May 10, 2024
Full time
Location: Chandlers Ford, Hampshire Contract: Permanant/ Full time Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlinks vision is to create an inclusive society that embraces diversity and releases potential to advance humanity. Overview The role will be based in our offices at Chandlers Ford, Hampshire. As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns. We are looking for individuals who can: Install and test software for Windows and Apple Mac machines to a high standard? Repair laptop machines? Ensure quality control? Make hardware adjustments to computer systems. RMA returns Receive incoming calls and make outgoing calls to customers. Comply to H&S and ISO standards? Do you have: Excellent verbal and written communication skills? Ability to think critically and logically? Ability to work in a customer-facing environment? Knowledge of computer hardware and software? Experience? What you can expect: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). A flexible working environment. Support and training. Before you go: We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer. REF-213975 JBRP1_UKTJ
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 10, 2024
Full time
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Location: Chandler's Ford, Hampshire Contract: Permanant/ Full time Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlink's vision is to create an inclusive society that embraces diversity and releases potential to advance humanity. Overview The role will be based in our offices at Chandler's Ford, Hampshire.As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns. We are looking for individuals who can: Install and test software for Windows and Apple Mac machines to a high standard? Repair laptop machines? Ensure quality control? Make hardware adjustments to computer systems. RMA returns Receive incoming calls and make outgoing calls to customers. Comply to H&S and ISO standards? Do you have: Excellent verbal and written communication skills? Ability to think critically and logically? Ability to work in a customer-facing environment? Knowledge of computer hardware and software? Experience? What you can expect: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). A flexible working environment. Support and training. Before you go: We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer. REF-213975
May 10, 2024
Full time
Location: Chandler's Ford, Hampshire Contract: Permanant/ Full time Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlink's vision is to create an inclusive society that embraces diversity and releases potential to advance humanity. Overview The role will be based in our offices at Chandler's Ford, Hampshire.As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns. We are looking for individuals who can: Install and test software for Windows and Apple Mac machines to a high standard? Repair laptop machines? Ensure quality control? Make hardware adjustments to computer systems. RMA returns Receive incoming calls and make outgoing calls to customers. Comply to H&S and ISO standards? Do you have: Excellent verbal and written communication skills? Ability to think critically and logically? Ability to work in a customer-facing environment? Knowledge of computer hardware and software? Experience? What you can expect: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). A flexible working environment. Support and training. Before you go: We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer. REF-213975
IT Support Engineer Harrow, NW London - Hybrid - £42,000 A values driven, people focused not for profit organisation based inNW London are looking for an IT Support Engineer to join their team. This is a brilliant opportunity to join a values based charity that supports children and young adults - in a role where you can really make a difference. Please note- hybrid working is offered. As the IT Support Engineer you will be joining as part of a new team that is being built to support their digital transformation programme. Their digital strategy will deliver a cloud and application-based future with security and accessibility at the heart of it. This IT Support Engineer role will help to ensure colleagues can work in an agile way with the appropriate applications and information easily and securely accessible to them. As an IT Support Engineer you will act as a point of support escalation to colleagues, help embed modern applications across the organisation, work with our external partners to manage changes and updates and be able to support and communicate with a range of different stakeholders. The remit of this role is broad, covering all elements of our digital offering, including software applications, infrastructure, through to traditional desktop support. Experience of working in a structured support environment, able to follow guidance and instructions and ensure best practice is adhered to is imperative. Key responsibilities of this IT Support Engineer role include: Implement, monitor, operate and support digital workplace technologies (endpoint hardware, software, services, and SaaS tools) Act as a point of escalation for system queries from colleagues and users and become a subject matter expert on a range of systems. To follow, manage, maintain, and update system documentation and security protocols and map processes to technology. Support the management and delivery of projects. Work with stakeholders and vendors to trial and implement system enhancements. Support the establishment of computing configuration and operating standards in coordination with IT colleagues. The ideal candidate will have previously worked in an ITIL environment; perhaps as a Desktop Support Engineer, IT Support Analyst, 2 nd Line Engineer or other IT support role. You will also have previous experience supporting the following technologies: Microsoft 365 and Azure platform, security and administration Network troubleshooting Experience in support desk software Experience of supporting and administrating SAAS apps Experience of using Microsoft and industry security best practices The salary on offer for this role is up to £42,000 plus benefits.
May 10, 2024
Full time
IT Support Engineer Harrow, NW London - Hybrid - £42,000 A values driven, people focused not for profit organisation based inNW London are looking for an IT Support Engineer to join their team. This is a brilliant opportunity to join a values based charity that supports children and young adults - in a role where you can really make a difference. Please note- hybrid working is offered. As the IT Support Engineer you will be joining as part of a new team that is being built to support their digital transformation programme. Their digital strategy will deliver a cloud and application-based future with security and accessibility at the heart of it. This IT Support Engineer role will help to ensure colleagues can work in an agile way with the appropriate applications and information easily and securely accessible to them. As an IT Support Engineer you will act as a point of support escalation to colleagues, help embed modern applications across the organisation, work with our external partners to manage changes and updates and be able to support and communicate with a range of different stakeholders. The remit of this role is broad, covering all elements of our digital offering, including software applications, infrastructure, through to traditional desktop support. Experience of working in a structured support environment, able to follow guidance and instructions and ensure best practice is adhered to is imperative. Key responsibilities of this IT Support Engineer role include: Implement, monitor, operate and support digital workplace technologies (endpoint hardware, software, services, and SaaS tools) Act as a point of escalation for system queries from colleagues and users and become a subject matter expert on a range of systems. To follow, manage, maintain, and update system documentation and security protocols and map processes to technology. Support the management and delivery of projects. Work with stakeholders and vendors to trial and implement system enhancements. Support the establishment of computing configuration and operating standards in coordination with IT colleagues. The ideal candidate will have previously worked in an ITIL environment; perhaps as a Desktop Support Engineer, IT Support Analyst, 2 nd Line Engineer or other IT support role. You will also have previous experience supporting the following technologies: Microsoft 365 and Azure platform, security and administration Network troubleshooting Experience in support desk software Experience of supporting and administrating SAAS apps Experience of using Microsoft and industry security best practices The salary on offer for this role is up to £42,000 plus benefits.
About the role Location Hybrid - office/remote Operational offices are situated in Bristol and Peterborough Hours 37.5hrs between 08:00-18:00 Monday-Friday On-call on a rota basis, with additional payment, may be required once fully trained. The Technical Support team forms a part of the Zellis IT department, acting as a last line of defence against incidents. As customers report incidents into Zellis Support Services (ZSS), they go through triage and support where many issues will be resolved. If, however, ZSS are unable to determine the fault or something is not working as designed, they will engage Technical Support. It is then our responsibility to fill the customer with confidence that the "A-Team" has been engaged and we WILL find the cause and implement corrective actions in the shortest possible timeframe. As a Technical Support Analyst, you will predominantly be working on a Tier 2 service desk, with crossover into Tier 3. Our aim, simply put, is to ensure customers can access and use their Zellis products and services as designed. That said, we are not just an incident management team! Once a fully reactive team, resolving incidents as they were reported, we have now evolved into a reactive/proactive split. You will spend approximately 50% of your time reacting to customer reports where we pride ourselves on giving the best customer experience, the other 50% is spent monitoring, automating, learning, and making improvements behind the scenes. Proactively fixing issues before they happen is the pinnacle accomplishment. You will be working alongside like-minded colleagues covering a range of skills including SQL and Oracle database servers, Windows, Unix and Linux operating systems, reporting tools such as Jaspersoft and Power BI, Apache and Tomcat webservers the list goes on. By the very nature of the products we support, no single person knows everything! Many cases you will work will have never been encountered before in the business, ensuring there is no chance of boredom in any given day. Residing within the Customer IT department, we pride ourselves on having the skills collectively to find causes and implement solutions. This role relies upon your ability to learn and absorb information, your initiative to find a solution, your communication skills, and importantly, your ability to build strong relationships with customers and internal colleagues. Key responsibilities Respond to customer queries within given targets, providing advice, guidance, and resolutions to a range of technical based queries related to the Zellis products and services. Investigate and fault find as a part of the resolution process. Look for ways to improve the service. Work alongside your team to track, analyse and discuss errors. Help identify error trends and implement preventative measures to avoid future recurrence. Represent Zellis via phone, email, live chat and other communication methods. Work to departmental service levels by achieving individual targets which include initial response times, resolution times and customer satisfaction (CSAT) survey results. Ensure that the customer experience is at the heart of decisions. Skills & experience Minimum skills: Highly desirable skills: 1 year of experience within a technical support role or a Computer Science graduate. Excellent level of English, verbal and written. Clear communication skills. You will be talking to and emailing external customers daily. Strong Microsoft Office skills, particularly Excel. Strong problem-solving skills. Willingness to learn and understand the infrastructure surrounding bespoke products and be keen to pick-up SQL & Oracle knowledge. Initiative and 'outside the box' thinking to find solutions to problems. Energetic and friendly, upbeat telephone personality, positive 'can-do' attitude. Working within complex environments supporting multiple product lines. ITIL foundation. Azure fundamentals. SQL scripting/database query knowledge. Database admin (SQL and/or Oracle). Tuning, monitoring, housekeeping. UNIX (AIX, Solaris, Linux). Apache/Reverse proxies. Tomcat. Container knowledge such as Jetty, Glassfish, Payara, JBoss. Java. Single sign on technologies such as SAML or LDAP. Monitoring tools such as New Relic, Xymon or Zabbix. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus opportunity for overtime via an on-call rota. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 10, 2024
Full time
About the role Location Hybrid - office/remote Operational offices are situated in Bristol and Peterborough Hours 37.5hrs between 08:00-18:00 Monday-Friday On-call on a rota basis, with additional payment, may be required once fully trained. The Technical Support team forms a part of the Zellis IT department, acting as a last line of defence against incidents. As customers report incidents into Zellis Support Services (ZSS), they go through triage and support where many issues will be resolved. If, however, ZSS are unable to determine the fault or something is not working as designed, they will engage Technical Support. It is then our responsibility to fill the customer with confidence that the "A-Team" has been engaged and we WILL find the cause and implement corrective actions in the shortest possible timeframe. As a Technical Support Analyst, you will predominantly be working on a Tier 2 service desk, with crossover into Tier 3. Our aim, simply put, is to ensure customers can access and use their Zellis products and services as designed. That said, we are not just an incident management team! Once a fully reactive team, resolving incidents as they were reported, we have now evolved into a reactive/proactive split. You will spend approximately 50% of your time reacting to customer reports where we pride ourselves on giving the best customer experience, the other 50% is spent monitoring, automating, learning, and making improvements behind the scenes. Proactively fixing issues before they happen is the pinnacle accomplishment. You will be working alongside like-minded colleagues covering a range of skills including SQL and Oracle database servers, Windows, Unix and Linux operating systems, reporting tools such as Jaspersoft and Power BI, Apache and Tomcat webservers the list goes on. By the very nature of the products we support, no single person knows everything! Many cases you will work will have never been encountered before in the business, ensuring there is no chance of boredom in any given day. Residing within the Customer IT department, we pride ourselves on having the skills collectively to find causes and implement solutions. This role relies upon your ability to learn and absorb information, your initiative to find a solution, your communication skills, and importantly, your ability to build strong relationships with customers and internal colleagues. Key responsibilities Respond to customer queries within given targets, providing advice, guidance, and resolutions to a range of technical based queries related to the Zellis products and services. Investigate and fault find as a part of the resolution process. Look for ways to improve the service. Work alongside your team to track, analyse and discuss errors. Help identify error trends and implement preventative measures to avoid future recurrence. Represent Zellis via phone, email, live chat and other communication methods. Work to departmental service levels by achieving individual targets which include initial response times, resolution times and customer satisfaction (CSAT) survey results. Ensure that the customer experience is at the heart of decisions. Skills & experience Minimum skills: Highly desirable skills: 1 year of experience within a technical support role or a Computer Science graduate. Excellent level of English, verbal and written. Clear communication skills. You will be talking to and emailing external customers daily. Strong Microsoft Office skills, particularly Excel. Strong problem-solving skills. Willingness to learn and understand the infrastructure surrounding bespoke products and be keen to pick-up SQL & Oracle knowledge. Initiative and 'outside the box' thinking to find solutions to problems. Energetic and friendly, upbeat telephone personality, positive 'can-do' attitude. Working within complex environments supporting multiple product lines. ITIL foundation. Azure fundamentals. SQL scripting/database query knowledge. Database admin (SQL and/or Oracle). Tuning, monitoring, housekeeping. UNIX (AIX, Solaris, Linux). Apache/Reverse proxies. Tomcat. Container knowledge such as Jetty, Glassfish, Payara, JBoss. Java. Single sign on technologies such as SAML or LDAP. Monitoring tools such as New Relic, Xymon or Zabbix. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus opportunity for overtime via an on-call rota. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 10, 2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
May 10, 2024
Full time
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
Spectrum IT's Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This 2 month contract role will be engagement via Umbrella company. As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach Please note this is a 5 day per week shift based role with shift hours between 8am-4pm, 9am-5pm OR 10am-6pm. Candidates must be within commuting distance and be happy to work 3-4 days on site per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
May 10, 2024
Contractor
Spectrum IT's Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This 2 month contract role will be engagement via Umbrella company. As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach Please note this is a 5 day per week shift based role with shift hours between 8am-4pm, 9am-5pm OR 10am-6pm. Candidates must be within commuting distance and be happy to work 3-4 days on site per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 10, 2024
Full time
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU