Senior Desktop Support Engineer - Up to £50,000 depending on experience. This note this role is a 12 month FTC. Based in City of London - 5 days on-site . I am representing an award-winning boutique investment bank. They are looking for a Senior Desktop Support Engineer who will sits within the Infrastructure Support team. Tech Skills SCCM - Package and deploy software in line with the business's needs. Patch Management Mobile Device Management (Intune/SCCM) Office 20169õ Have in-depth knowledge Windows Active directory technologies. (MSCP desirable) with a least two years' experience Group Policy management. Strong knowledge of Exchange administration Knowledge of TCP/IP, DHCP, DNS, SFTP, FTP, SMTP and SNMP Bloomberg & Reuters troubleshooting Windows 10 Candidate Profile Background in VIP Support or Trade Floor nice to have. Background in regulated environment preferable. Excellent communication skills Excellent troubleshooting and problem-solving skills. Ability to work effectively under pressure and prioritise tasks in a fast-paced environment. My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
May 02, 2024
Full time
Senior Desktop Support Engineer - Up to £50,000 depending on experience. This note this role is a 12 month FTC. Based in City of London - 5 days on-site . I am representing an award-winning boutique investment bank. They are looking for a Senior Desktop Support Engineer who will sits within the Infrastructure Support team. Tech Skills SCCM - Package and deploy software in line with the business's needs. Patch Management Mobile Device Management (Intune/SCCM) Office 20169õ Have in-depth knowledge Windows Active directory technologies. (MSCP desirable) with a least two years' experience Group Policy management. Strong knowledge of Exchange administration Knowledge of TCP/IP, DHCP, DNS, SFTP, FTP, SMTP and SNMP Bloomberg & Reuters troubleshooting Windows 10 Candidate Profile Background in VIP Support or Trade Floor nice to have. Background in regulated environment preferable. Excellent communication skills Excellent troubleshooting and problem-solving skills. Ability to work effectively under pressure and prioritise tasks in a fast-paced environment. My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: The Exec Support Team forms part of Technology Services Operations responsible for support and administration of all desktop / desk-side Group Technology Infrastructure Services to all Executive committee members / group leaders / Board members / Company secretariat & Exec assistants. This role falls within the Exec Support Team (based in London) working with the Global Exec support Manager. The role is focused on providing a day-to-day white glove service and technical support for senior leaders within the London Stock Exchange Group. Responsibilities will comprise of both BAU & Project work. WHAT YOU'LL BE DOING: Resolve day to day issues that fall under VIP Services remit - including equipment procurement and provision, client critical issues and local resolution. Resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through to resolution. Interaction with the Local Desktop Support and AV support to ensure that Corporate Support Services are delivered. Ensuring all tickets are updated to the correct standard and that the customer's expectations have been set accordingly. Service driven, customer focused, enjoys resolving problems and user interaction. Monitor report and recommend improvements in the overall VIP support service. Define, maintain, and monitor compliance to security and software policies for the business. WHAT YOU'LL BRING: At least 3 years' experience working in a desk-side support role with specific focus on supporting executive's VIP level and their assistants. Strong knowledge and troubleshooting skills across a wide range of corporate technologies including O365, Windows 10/11, Microsoft Intune Management, JAMF Mac deployment / Apple Business Manager, Win365 / VDI support, Mobile Device Management, ITIL Best Practices, Physical laptop troubleshooting, iOS and Android, Microsoft Exchange Online, Azure AD / Active Directory On-Prem, Powershell Scripting, Teams meeting room support. Professional work ethic, able to take on responsibility and meet targets. Process and documentation driven. Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships with Customers (internal/external). Develop realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeking to make the area in which you work more efficient and effective. Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: The Exec Support Team forms part of Technology Services Operations responsible for support and administration of all desktop / desk-side Group Technology Infrastructure Services to all Executive committee members / group leaders / Board members / Company secretariat & Exec assistants. This role falls within the Exec Support Team (based in London) working with the Global Exec support Manager. The role is focused on providing a day-to-day white glove service and technical support for senior leaders within the London Stock Exchange Group. Responsibilities will comprise of both BAU & Project work. WHAT YOU'LL BE DOING: Resolve day to day issues that fall under VIP Services remit - including equipment procurement and provision, client critical issues and local resolution. Resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through to resolution. Interaction with the Local Desktop Support and AV support to ensure that Corporate Support Services are delivered. Ensuring all tickets are updated to the correct standard and that the customer's expectations have been set accordingly. Service driven, customer focused, enjoys resolving problems and user interaction. Monitor report and recommend improvements in the overall VIP support service. Define, maintain, and monitor compliance to security and software policies for the business. WHAT YOU'LL BRING: At least 3 years' experience working in a desk-side support role with specific focus on supporting executive's VIP level and their assistants. Strong knowledge and troubleshooting skills across a wide range of corporate technologies including O365, Windows 10/11, Microsoft Intune Management, JAMF Mac deployment / Apple Business Manager, Win365 / VDI support, Mobile Device Management, ITIL Best Practices, Physical laptop troubleshooting, iOS and Android, Microsoft Exchange Online, Azure AD / Active Directory On-Prem, Powershell Scripting, Teams meeting room support. Professional work ethic, able to take on responsibility and meet targets. Process and documentation driven. Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships with Customers (internal/external). Develop realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeking to make the area in which you work more efficient and effective. Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in Aberdeen Security Clearance or the willingness to do so, is required for this role Key responsibilities: Hardware break/fix with software build and support in additional desk site support The Engineers will undertake VIP Support and related activities to a number of VIP's located at each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users. Daily checks with VIP's where required. Provide meeting room support including meeting room checks (a.m.) and pre meeting room checks to ensure room functionality. Maintain and ensure the availability of stock of Built Laptops locally, as required by Harbour Energy to fulfil Hardware support requests. Progress and update Incidents assigned to them in ServiceNow. Stock and upkeep of Smart Velocity Lockers when installed (Training to be provided). Compliance with the client's corporate policies with information security as a critical component. Asset Stock Management and Disposals Skills and experience: Trained in Desktop / Laptop / Printers and Servers Network Support Skills Switches , Routers - Cisco / HP etc Knowledge of common operating systems and software products, including MS Office / Outlook. Ability to adapt to the support of client specific / bespoke applications Ability to work under pressure in a time critical environment. Excellent Customer Facing Skills Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation Knowledge of Operating systems and applications utilised on PC's, Laptop, Desktop Printer operation. Server Support Experience Wintel systems.
May 01, 2024
Full time
Job title: Customer Support Engineer Location: Aberdeen Salary: DOE Role purpose: We are looking for a dedicated IT Engineer to join a great client providing deskside computer support on IT hardware and software products, To Work efficiently and proactively to deliver IT support services to the VIP users and other users located at all client locations in Aberdeen Security Clearance or the willingness to do so, is required for this role Key responsibilities: Hardware break/fix with software build and support in additional desk site support The Engineers will undertake VIP Support and related activities to a number of VIP's located at each of the locations (the tasks should take no more than 2 hours a day) and will be available to provide general Desktop support for Aberdeen based users. Daily checks with VIP's where required. Provide meeting room support including meeting room checks (a.m.) and pre meeting room checks to ensure room functionality. Maintain and ensure the availability of stock of Built Laptops locally, as required by Harbour Energy to fulfil Hardware support requests. Progress and update Incidents assigned to them in ServiceNow. Stock and upkeep of Smart Velocity Lockers when installed (Training to be provided). Compliance with the client's corporate policies with information security as a critical component. Asset Stock Management and Disposals Skills and experience: Trained in Desktop / Laptop / Printers and Servers Network Support Skills Switches , Routers - Cisco / HP etc Knowledge of common operating systems and software products, including MS Office / Outlook. Ability to adapt to the support of client specific / bespoke applications Ability to work under pressure in a time critical environment. Excellent Customer Facing Skills Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation Knowledge of Operating systems and applications utilised on PC's, Laptop, Desktop Printer operation. Server Support Experience Wintel systems.
Clover HR Services Limited t/a Clover HR
Smethwick, West Midlands
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick. The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment. The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers. Duties include: Service Desk Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support. Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, SLA's, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department. Day to day support of end users. Infrastructure Supporting the day-to-day operations, supporting multi-site technical environments. Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group. Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced. Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively. Support mobile phone management and deployment Support MDM (Mobile Device Management) across assets. Manage the desktop computing environment, set up and deployment of laptops, PC's, related peripherals, software installation and user access provisioning. Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies. Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner. Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Contribute to strategic and operational business goals. Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc. Security Work alongside the IT Operations Manager General Attend and contribute to various meetings. Action/communicate instructions. Produce written reports and make presentations. Conduct regular team meetings/briefings as appropriate. Perform root cause analysis and resolve problems. Identify business improvement opportunities within the organisation. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures. Any other duties within the capability of the job holder.
May 01, 2024
Full time
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick. The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment. The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers. Duties include: Service Desk Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support. Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, SLA's, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department. Day to day support of end users. Infrastructure Supporting the day-to-day operations, supporting multi-site technical environments. Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group. Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced. Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively. Support mobile phone management and deployment Support MDM (Mobile Device Management) across assets. Manage the desktop computing environment, set up and deployment of laptops, PC's, related peripherals, software installation and user access provisioning. Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies. Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner. Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Contribute to strategic and operational business goals. Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc. Security Work alongside the IT Operations Manager General Attend and contribute to various meetings. Action/communicate instructions. Produce written reports and make presentations. Conduct regular team meetings/briefings as appropriate. Perform root cause analysis and resolve problems. Identify business improvement opportunities within the organisation. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures. Any other duties within the capability of the job holder.
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our London office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 28, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our London office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our Newcastle office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 28, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our Newcastle office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
About the role: As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their carer within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check. You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Key Skills Experience in supporting Windows Deskto Strong people skills Understanding of networking fundamentals TCP/IP DNS DHC Able to be self sufficient and driven Willing to learn new skills Knowledge of AV equipment Experience of troubleshooting issues with printers and network shares Ability to provide VIP support both remote and face to face Detail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills In addition, the ideal candidate would also have experience in the following areas, however this is not essential. MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS / Ios and MS Windows Familiarity with an ITSM tool Softphone Management Why Academia? Academia Group is a fast growing, highly accredited, award-winning group of technology companieswith a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors. Established in 2003, we employ 230 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked supplier on many national frameworks, we are growing our provision more so to strengthen our position. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability. Benefits Gym Membership contribution Health Cash Plan Life insurance Flexible working hours Increased annual leave with length of service Day off on your birthday And much more
Apr 27, 2024
Full time
About the role: As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their carer within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check. You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing the highest level of Customer Service Equipment request handling Device management and stock control Updating assets on our Asset Management system Incoming call handling Key Skills Experience in supporting Windows Deskto Strong people skills Understanding of networking fundamentals TCP/IP DNS DHC Able to be self sufficient and driven Willing to learn new skills Knowledge of AV equipment Experience of troubleshooting issues with printers and network shares Ability to provide VIP support both remote and face to face Detail oriented and organised Have an ability to work independently, autonomously and take initiative Can multi-task and proactively manage various issues and conflicting priorities Have strong and effective written and verbal communication skills In addition, the ideal candidate would also have experience in the following areas, however this is not essential. MDM (Mobile Device Management) Especially Experience in supporting Apple MacOS / Ios and MS Windows Familiarity with an ITSM tool Softphone Management Why Academia? Academia Group is a fast growing, highly accredited, award-winning group of technology companieswith a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors. Established in 2003, we employ 230 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked supplier on many national frameworks, we are growing our provision more so to strengthen our position. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability. Benefits Gym Membership contribution Health Cash Plan Life insurance Flexible working hours Increased annual leave with length of service Day off on your birthday And much more
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: £200 per day payable via umbrella company (InsideIR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT. Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in) Face of IT for all staff in the building - hands and eyes for remote teams Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and wider end users Troubleshooting, installation, and configurations The candidate At least 3 years' experience working on installation and configuration of desktops, laptops, and printers Knowledge of Software related issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.
Apr 27, 2024
Full time
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: £200 per day payable via umbrella company (InsideIR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT / communication equipment related issues, including video conference set up and management. Working with other teams to resolve issues and ensuring communication of progress to the ELT. Ensuring IT / Communication equipment in meeting rooms is working correctly at start of each day - managing resolution of issues Handover of IT equipment and onboarding of new starters in the building (equipment will be built offsite and shipped in) Face of IT for all staff in the building - hands and eyes for remote teams Responsible for the identification of any potential IT / communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and wider end users Troubleshooting, installation, and configurations The candidate At least 3 years' experience working on installation and configuration of desktops, laptops, and printers Knowledge of Software related issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide range of products. Experience with ticket management such as Service Now Experience in VIP Support ideal Customer support skills Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions.
Role Introduction We are looking for an experienced Technical Support Engineer who will be based at one of our customer s sites in the London area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs. What You Will Do As a Technical Support Engineer you will provide technical support to one of our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating / updating training materials, runbooks and knowledge base articles Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction. What You Will Have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach. A good understanding and knowledge of ITSM practices and procedures Good knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload Excellent communication and inter-personal skills A proactive approach to self-development What We Do For You Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Who We Are We are one the UK s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core. Find out more about the next steps once you ve applied here - how- we-hire
Sep 23, 2022
Full time
Role Introduction We are looking for an experienced Technical Support Engineer who will be based at one of our customer s sites in the London area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs. What You Will Do As a Technical Support Engineer you will provide technical support to one of our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating / updating training materials, runbooks and knowledge base articles Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction. What You Will Have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach. A good understanding and knowledge of ITSM practices and procedures Good knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload Excellent communication and inter-personal skills A proactive approach to self-development What We Do For You Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Who We Are We are one the UK s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core. Find out more about the next steps once you ve applied here - how- we-hire
Job Role: Onsite Support Engineer Location: Central London Salary: Up to £40,000 per annum CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a Onsite Support Engineer to manage incidents and requests either face to face or over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. Main Responsibilities: Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary. Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered. Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications. Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times. Skills and experience required: Desktop technologies; Windows, Office 365, Intune, Bloomberg etc. Cloud technologies i.e Azure Server: VMWare Server, Citrix XenServer, Microsoft Server 2012, SQL Supporting VIP's Desirable: Experience working within the legal sector For further information and to receive a full role profile, please send in an up to date copy of your CV or call Aimee on for more information. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
Nov 05, 2021
Full time
Job Role: Onsite Support Engineer Location: Central London Salary: Up to £40,000 per annum CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a Onsite Support Engineer to manage incidents and requests either face to face or over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. Main Responsibilities: Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary. Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered. Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications. Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times. Skills and experience required: Desktop technologies; Windows, Office 365, Intune, Bloomberg etc. Cloud technologies i.e Azure Server: VMWare Server, Citrix XenServer, Microsoft Server 2012, SQL Supporting VIP's Desirable: Experience working within the legal sector For further information and to receive a full role profile, please send in an up to date copy of your CV or call Aimee on for more information. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.
Nov 05, 2021
Full time
Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.
Role Introduction The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises. What you will do A Technical Support Engineer provides 2nd line support to end-users and customers Troubleshooting and resolving front line issues and queries Logging incidents , service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation What you will have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking , desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Nov 04, 2021
Full time
Role Introduction The Technical Support Engineer will be providing on site or remote 1st and 2nd line IT support at one or several of our customers' premises. What you will do A Technical Support Engineer provides 2nd line support to end-users and customers Troubleshooting and resolving front line issues and queries Logging incidents , service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation What you will have As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking , desktop, mobile and other IT infrastructure systems Some knowledge of enterprise-level IT systems and services Experience in co-ordination of issue resolution to agreed service levels and targets The ability to self-organise and prioritise workload What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Desktop Support Engineer - Trade Floor (x2) London Contract (3 months initially) c£260 per day (via Umbrella) Skills and Experience: 3-5 years' commercial IT experience, with Financial Services exposure Experienced in working or supporting a trade floor or banking client VDI administration & troubleshooting Active Directory administration including GPO Good understanding of control principles (Release and Change Management) Familiar with ITIL practises Understanding of build and client distribution architectures (SCCM) Microsoft Office Suite 2016/2019/365. PowerShell Scripting The Opportunity: My client are a leading UK IT Managed Service Provider and we are looking for two Trade Floor Desktop Support Engineers to join and work within a global financial services organisation. This is an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. You will be primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. They also provide telephone and user-facing support to the trade floor, VIPs and other offices. Candidates must have the essential knowledge of supporting trade floors, this is an absolute essential requirement. Applications: To learn more about our client and this great opportunity on offer working as a Trade Floor Desktop Support Engineer; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.
Mar 23, 2021
Contractor
Desktop Support Engineer - Trade Floor (x2) London Contract (3 months initially) c£260 per day (via Umbrella) Skills and Experience: 3-5 years' commercial IT experience, with Financial Services exposure Experienced in working or supporting a trade floor or banking client VDI administration & troubleshooting Active Directory administration including GPO Good understanding of control principles (Release and Change Management) Familiar with ITIL practises Understanding of build and client distribution architectures (SCCM) Microsoft Office Suite 2016/2019/365. PowerShell Scripting The Opportunity: My client are a leading UK IT Managed Service Provider and we are looking for two Trade Floor Desktop Support Engineers to join and work within a global financial services organisation. This is an exciting opportunity to join a rapidly growing business with institutional backing and a proven track record in delivering a suite of financial services to a market-leading standard. You will be primarily responsible for the maintenance and engineering of the firm's global desktop and VDI environment. They also provide telephone and user-facing support to the trade floor, VIPs and other offices. Candidates must have the essential knowledge of supporting trade floors, this is an absolute essential requirement. Applications: To learn more about our client and this great opportunity on offer working as a Trade Floor Desktop Support Engineer; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I'll call you back to discuss the role in more detail.
Infrastructure Specialist - Financial Services - £45,000 + Bens Skills: PowerShell, 3rd Line End User Computer, Active Directory, VIP/Stakeholder Communication The Role This is a fantastic opportunity for an Infrastructure Engineer with good PowerShell experience, to join a large Financial Services company based in the City of London. Responsibilities Operations : Day to day Infrastructure monitoring, support, troubleshooting, and maintenance. Projects : Assist with the design, planning, implementation, and documentation of IT projects work. Documentation : Create and maintain full and complete library of IT documentation, as well as contributing to Corporate Policies and Procedures, Disaster Recovery, and Business Continuity Planning documentation. Customer Service : Take initiative to meet internal and external customer needs in a positive, timely and professional manner, whilst representing infrastructure services Technical Skills Remote desktop/VDI Strong knowledge of Citrix/XenDesktop 7.15 upwards Ability to troubleshoot Citrix Desktop and VDI issues Support remote access solutions Experience with thin Devices Cloud Strong Knowledge of administrating and supporting Office 365 Experience of Microsoft Cloud technologies (Azure, CBA, MFA, Teams) Networking/Infrastructure Strong Knowledge and understanding of TCP/IP/DNS/DFS/DHCP/Active Directory Strong knowledge of Networking topologies including VPN's, Firewalls (SonicWALL) and SSL Certificates Virtualisation Strong knowledge of Virtualisation technology (Hyper-V and/or VMWare) Experience managing a virtual estate using vSphere Understanding of HA Telephony Strong knowledge of VOIP (Avaya/8x8) technologies Storage/Backups Experience of SAN's (Dell Unity advantageous) Strong knowledge of Backup technology (IDPA) Email Strong Knowledge of Exchange 2013 and Online environments Server Strong knowledge of Microsoft Windows server 2012 R2 upwards Automation Strong knowledge of Scripting (ie PowerShell, VB) Strong knowledge of Software/operating system deployment and patch management via Automation ITSM Manage Engine Service Desk (ITSM) would be advantageous To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Mar 22, 2021
Full time
Infrastructure Specialist - Financial Services - £45,000 + Bens Skills: PowerShell, 3rd Line End User Computer, Active Directory, VIP/Stakeholder Communication The Role This is a fantastic opportunity for an Infrastructure Engineer with good PowerShell experience, to join a large Financial Services company based in the City of London. Responsibilities Operations : Day to day Infrastructure monitoring, support, troubleshooting, and maintenance. Projects : Assist with the design, planning, implementation, and documentation of IT projects work. Documentation : Create and maintain full and complete library of IT documentation, as well as contributing to Corporate Policies and Procedures, Disaster Recovery, and Business Continuity Planning documentation. Customer Service : Take initiative to meet internal and external customer needs in a positive, timely and professional manner, whilst representing infrastructure services Technical Skills Remote desktop/VDI Strong knowledge of Citrix/XenDesktop 7.15 upwards Ability to troubleshoot Citrix Desktop and VDI issues Support remote access solutions Experience with thin Devices Cloud Strong Knowledge of administrating and supporting Office 365 Experience of Microsoft Cloud technologies (Azure, CBA, MFA, Teams) Networking/Infrastructure Strong Knowledge and understanding of TCP/IP/DNS/DFS/DHCP/Active Directory Strong knowledge of Networking topologies including VPN's, Firewalls (SonicWALL) and SSL Certificates Virtualisation Strong knowledge of Virtualisation technology (Hyper-V and/or VMWare) Experience managing a virtual estate using vSphere Understanding of HA Telephony Strong knowledge of VOIP (Avaya/8x8) technologies Storage/Backups Experience of SAN's (Dell Unity advantageous) Strong knowledge of Backup technology (IDPA) Email Strong Knowledge of Exchange 2013 and Online environments Server Strong knowledge of Microsoft Windows server 2012 R2 upwards Automation Strong knowledge of Scripting (ie PowerShell, VB) Strong knowledge of Software/operating system deployment and patch management via Automation ITSM Manage Engine Service Desk (ITSM) would be advantageous To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Nov 10, 2016
Full time
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
new calls.
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
close etc.
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
procedures.
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
MS Office
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
environment.
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Filesite software
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
We are seeking an experienced Mac and PC Support engineer with excellent general Mac / PC, and some Windows support experience. You will be working in a large film studios supporting the IT requirements for a major motion picture over a 6 month period.
This is a 6 month contract working on the IT Support of a major film production, candidates will be required to work in production and on Hollywood type sets often in high pressurised environments.
Utmost professionalism will be required as you support Hollywood stars, Film Directors and Producers.
Skills required;
* 1 - 2 years Mac and Windows / PC support experience.
* Excellent experience in set up and supporting of mobile devices.
* Good at dealing with demanding VIP'S.
* Desire to work in film / interest in film desirable.
* Would suit media background.
Further requirements;
* Must have a flexible approach to work.
* Experience working in a field type role.
* Role may require working some unsociable hours and weekend work, there is also a requirement to occasionally work on location throughout the uK, Europe and beyond.
* Must a drive with own licence and car.
* Excellent perks and further opportunities to work in Film in the future.
* An interest in Film and any experience in Video desirable.
More details on application
Sep 09, 2016
We are seeking an experienced Mac and PC Support engineer with excellent general Mac / PC, and some Windows support experience. You will be working in a large film studios supporting the IT requirements for a major motion picture over a 6 month period.
This is a 6 month contract working on the IT Support of a major film production, candidates will be required to work in production and on Hollywood type sets often in high pressurised environments.
Utmost professionalism will be required as you support Hollywood stars, Film Directors and Producers.
Skills required;
* 1 - 2 years Mac and Windows / PC support experience.
* Excellent experience in set up and supporting of mobile devices.
* Good at dealing with demanding VIP'S.
* Desire to work in film / interest in film desirable.
* Would suit media background.
Further requirements;
* Must have a flexible approach to work.
* Experience working in a field type role.
* Role may require working some unsociable hours and weekend work, there is also a requirement to occasionally work on location throughout the uK, Europe and beyond.
* Must a drive with own licence and car.
* Excellent perks and further opportunities to work in Film in the future.
* An interest in Film and any experience in Video desirable.
More details on application
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
We are seeking an experienced Mac and PC Support engineer with excellent general Mac / PC, and some Windows support experience. You will be working in a large film studios supporting the IT requirements for a major motion picture over a 6 month period.
This is a 6 month contract working on the IT Support of a major film production, candidates will be required to work in production and on Hollywood type sets often in high pressurised environments.
Utmost professionalism will be required as you support Hollywood stars, Film Directors and Producers.
Skills required;
* 1 - 2 years Mac and Windows / PC support experience.
* Excellent experience in set up and supporting of mobile devices.
* Good at dealing with demanding VIP'S.
* Desire to work in film / interest in film desirable.
* Would suit media background.
Further requirements;
* Must have a flexible approach to work.
* Experience working in a field type role.
* Role may require working some unsociable hours and weekend work, there is also a requirement to occasionally work on location throughout the uK, Europe and beyond.
* Must a drive with own licence and car.
* Excellent perks and further opportunities to work in Film in the future.
* An interest in Film and any experience in Video desirable.
More details on application
Sep 09, 2016
We are seeking an experienced Mac and PC Support engineer with excellent general Mac / PC, and some Windows support experience. You will be working in a large film studios supporting the IT requirements for a major motion picture over a 6 month period.
This is a 6 month contract working on the IT Support of a major film production, candidates will be required to work in production and on Hollywood type sets often in high pressurised environments.
Utmost professionalism will be required as you support Hollywood stars, Film Directors and Producers.
Skills required;
* 1 - 2 years Mac and Windows / PC support experience.
* Excellent experience in set up and supporting of mobile devices.
* Good at dealing with demanding VIP'S.
* Desire to work in film / interest in film desirable.
* Would suit media background.
Further requirements;
* Must have a flexible approach to work.
* Experience working in a field type role.
* Role may require working some unsociable hours and weekend work, there is also a requirement to occasionally work on location throughout the uK, Europe and beyond.
* Must a drive with own licence and car.
* Excellent perks and further opportunities to work in Film in the future.
* An interest in Film and any experience in Video desirable.
More details on application
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy