We are working with a leading global data company dedicated to innovation and excellence. They are embarking on an exciting CRM transformation journey and seek a talented and experienced Transformation Manager to lead their Salesforce implementation. As a key player in the organization, you'll have the opportunity to shape the future of the CRM capabilities and drive meaningful change that impacts the entire organization. As the Transformation Manager, you will be responsible for owning the CRM transformation vision on behalf of the executive team. You will drive and lead this complex organizational change, working collaboratively with the senior leadership team, cross-functional stakeholders, third-party software providers, and system integrators to deliver the objectives and benefits of the CRM transformation program. This is a senior leadership role that reports directly to the executive sponsor, and you will have end-to-end accountability for the transformation process. Responsibilities: Develop and own the CRM transformation vision and strategy in alignment with the organization's goals and objectives. Lead and drive the execution of the CRM transformation program, ensuring successful implementation of Salesforce and associated processes. Utilize your expertise in Salesforce implementation to oversee the configuration, customization, and integration of Salesforce to meet business requirements. Lead change management efforts to ensure effective adoption of new CRM processes and technologies across the organization. Collaborate closely with senior leadership, cross-functional teams, and external partners to define project scope, objectives, and deliverables. Establish and maintain strong relationships with third-party software providers and system integrators to ensure smooth implementation and integration of Salesforce. Monitor and report on the progress of the CRM transformation program, identifying risks and issues and implementing mitigation strategies as needed. Provide regular updates to the executive team and other key stakeholders on the status of the transformation initiative. Drive continuous improvement initiatives to optimize CRM processes and enhance business outcomes. Qualifications : Proven track record of successfully leading large-scale CRM transformation programs, with hands-on experience implementing Salesforce. Demonstrated expertise in change management methodologies and tools, with a proven ability to drive organizational change and adoption of new technologies. Strong understanding of CRM principles, best practices, and technologies. Excellent leadership, communication, and stakeholder management skills. Ability to collaborate effectively with cross-functional teams and external partners. Strong analytical and problem-solving abilities, with a keen attention to detail. Project management certification (e.g., PMP, PRINCE2) is a plus. If you are a dynamic leader with a passion for driving organizational change, implementing transformative CRM solutions, and have hands-on experience with Salesforce, we want to hear from you!
May 02, 2024
Full time
We are working with a leading global data company dedicated to innovation and excellence. They are embarking on an exciting CRM transformation journey and seek a talented and experienced Transformation Manager to lead their Salesforce implementation. As a key player in the organization, you'll have the opportunity to shape the future of the CRM capabilities and drive meaningful change that impacts the entire organization. As the Transformation Manager, you will be responsible for owning the CRM transformation vision on behalf of the executive team. You will drive and lead this complex organizational change, working collaboratively with the senior leadership team, cross-functional stakeholders, third-party software providers, and system integrators to deliver the objectives and benefits of the CRM transformation program. This is a senior leadership role that reports directly to the executive sponsor, and you will have end-to-end accountability for the transformation process. Responsibilities: Develop and own the CRM transformation vision and strategy in alignment with the organization's goals and objectives. Lead and drive the execution of the CRM transformation program, ensuring successful implementation of Salesforce and associated processes. Utilize your expertise in Salesforce implementation to oversee the configuration, customization, and integration of Salesforce to meet business requirements. Lead change management efforts to ensure effective adoption of new CRM processes and technologies across the organization. Collaborate closely with senior leadership, cross-functional teams, and external partners to define project scope, objectives, and deliverables. Establish and maintain strong relationships with third-party software providers and system integrators to ensure smooth implementation and integration of Salesforce. Monitor and report on the progress of the CRM transformation program, identifying risks and issues and implementing mitigation strategies as needed. Provide regular updates to the executive team and other key stakeholders on the status of the transformation initiative. Drive continuous improvement initiatives to optimize CRM processes and enhance business outcomes. Qualifications : Proven track record of successfully leading large-scale CRM transformation programs, with hands-on experience implementing Salesforce. Demonstrated expertise in change management methodologies and tools, with a proven ability to drive organizational change and adoption of new technologies. Strong understanding of CRM principles, best practices, and technologies. Excellent leadership, communication, and stakeholder management skills. Ability to collaborate effectively with cross-functional teams and external partners. Strong analytical and problem-solving abilities, with a keen attention to detail. Project management certification (e.g., PMP, PRINCE2) is a plus. If you are a dynamic leader with a passion for driving organizational change, implementing transformative CRM solutions, and have hands-on experience with Salesforce, we want to hear from you!
IT Development Analyst Location: Southampton (50/50 Remote Working) + Occasional Site Visits Salary: £31,000 to £34,000 + Benefits You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave. Purpose of Role: To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles. This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire. Specific Duties: IT Business Systems Development & Support 1. Ensuring Software systems are setup and implemented properly 2. Working with software vendors during and after implementation to ensure all required features are implemented correctly 3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate. 4. Ensuring that existing software capability is understood 5. Making Managers aware of new or unused features in these systems that might aid their business practice 6. Making sure all systems and the way staff use them are reviewed regularly. 7. Ensuring all data held within these systems is well maintained and accurate. 8. Ensuring that all Managers are able to report on the information stored within these various systems. 9. Providing advice, assistance and basic training in the use of applications software that staff use. 10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems Other Duties 1. Performing other IT duties as part of the wider IT Support team as required 2. Working as a team player but also being able to work independently 3. Being prepared to attend training courses as required 4. Taking direction from managers and senior managers. Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment A good knowledge of Business systems and processes Form/Interview Excellent problem analysis and solving skills Form/Interview Willingness to travel to any SSJ site as required. Form/Interview Relevant IT experience and technical expertise Form/Interview A good knowledge of Microsoft Office Software and Windows 10 Form/Interview A good understanding of web based software and services Form/Interview A good understanding of IT and data security Form/Interview Understanding of issues around confidentiality Interview Ability to plan, prioritise and take responsibility for workload Form/Interview Good numeracy skills Form Good telephone manner and communication skills Interview Attention to Detail Form/Interview Working with minimum supervision, using own initiative Interview Experience of working in a team Form/Interview To be sympathetic to the aims of the Society of St James Form/Interview A willingness to work within Societys Equal Opportunities Policy Interview A willingness to undertake training relevant to the post Form Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment Experience of using Google Apps for business Form/Interview Holding an appropriate IT qualification or certification Form/Interview Experience of working in an Application Support environment or as a Business Analyst Form/Interview Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview Experience of using Wordpress or similar Form/Interview Car Driver with valid driving license Form/Interview Project planning experience or qualifications Form/Interview
May 02, 2024
Full time
IT Development Analyst Location: Southampton (50/50 Remote Working) + Occasional Site Visits Salary: £31,000 to £34,000 + Benefits You will be reporting into the Development Manager who will be leaving their role at the end of the year so ideally the successful candidate will step into their role when they leave. Purpose of Role: To support the IT Development Manager and focus on implementing new systems and helping all staff get the most out of the applications and systems that has already acquired. This will be a primarily proactive role reporting to the IT Development Manager but also working alongside the other more reactive IT support team roles. This role will require working both in head office and at any of the sites located in Southampton, Portsmouth and at other locations throughout Hampshire. Specific Duties: IT Business Systems Development & Support 1. Ensuring Software systems are setup and implemented properly 2. Working with software vendors during and after implementation to ensure all required features are implemented correctly 3. Ensuring software is functioning properly and that users are supported with any issues that occur, liaising with external support as appropriate. 4. Ensuring that existing software capability is understood 5. Making Managers aware of new or unused features in these systems that might aid their business practice 6. Making sure all systems and the way staff use them are reviewed regularly. 7. Ensuring all data held within these systems is well maintained and accurate. 8. Ensuring that all Managers are able to report on the information stored within these various systems. 9. Providing advice, assistance and basic training in the use of applications software that staff use. 10. Helping the HR team and Managers to arrange appropriate systems training for users and providing and/or producing support materials where relevant to aid user understanding and use of their systems Other Duties 1. Performing other IT duties as part of the wider IT Support team as required 2. Working as a team player but also being able to work independently 3. Being prepared to attend training courses as required 4. Taking direction from managers and senior managers. Essential Experience, Knowledge and Ability - the successful candidate must demonstrate the following: Assessment A good knowledge of Business systems and processes Form/Interview Excellent problem analysis and solving skills Form/Interview Willingness to travel to any SSJ site as required. Form/Interview Relevant IT experience and technical expertise Form/Interview A good knowledge of Microsoft Office Software and Windows 10 Form/Interview A good understanding of web based software and services Form/Interview A good understanding of IT and data security Form/Interview Understanding of issues around confidentiality Interview Ability to plan, prioritise and take responsibility for workload Form/Interview Good numeracy skills Form Good telephone manner and communication skills Interview Attention to Detail Form/Interview Working with minimum supervision, using own initiative Interview Experience of working in a team Form/Interview To be sympathetic to the aims of the Society of St James Form/Interview A willingness to work within Societys Equal Opportunities Policy Interview A willingness to undertake training relevant to the post Form Desirable Experience: Knowledge and Ability - the successful candidate may demonstrate the following: Assessment Experience of using Google Apps for business Form/Interview Holding an appropriate IT qualification or certification Form/Interview Experience of working in an Application Support environment or as a Business Analyst Form/Interview Experience or certification in any of the following systems: Salesforce, iTrent, Sage, LINKS CarePath, Pyramid, In-Form or other Housing management systems. Form/Interview Experience of using Wordpress or similar Form/Interview Car Driver with valid driving license Form/Interview Project planning experience or qualifications Form/Interview
Central Employment are delighted to be working in partnership with a multi-award winning Digital Marketing and Data led agency based in the North East. They have a new and exciting opportunity for a Tech & Data Operations Manager, reporting into the Operations Director. Please note - We're only looking for North East based candidates, due to the hybrid working pattern, offering up to £50k DOE + a range of benefits. The team strives to find ways we can improve the efficiency of our business operations or plug gaps in our processes through the use of automation and software. In the rare instances this is not possible we look to build our own in-house solutions. As the Tech & Data Operations Manager you will be responsible for running a team of 3 staff responsible for the management of the company tech stack in order to ensure efficient running of business operations and the accurate processing of key business data. Key Activities: Propose new technical solutions to business issues using software and automation to develop a project list for the team and prioritise the projects and resources to have the greatest business impact. Manage our SaaS products and suppliers to ensure we are utilising the best available software and maintaining strong relationships with key partners. Responsible for overseeing the maintenance of current tech, applications and data processing workflows. Collaborate with our digital marketing services to consider new technical solutions to improve the quality of output of our services. Oversee our data processing and data integration processes in order to provide data that is accurate and available for reporting for both clients and for internal business intelligence. Ensure that data security and cyber security best practices are followed and ensure appropriate access to tools and data is managed correctly. Ensure staff on your team are happy, motivated and on-track. As the leader of the team, you will have: Good experience of leading a team of tech personnel. Experience with a range of softwares in a business environment. Creating automated processes within a business. Data handling and data analysis skills. A good understanding of business operations. Implementing no-code/low-code business solutions. Good communication skills. As our Tech & Data Operations Manager, you will also have knowledge of: Using CRM systems & integrated workflows such as Hubspot, Salesforce etc. Project Management software such as ClickUp or Asana. Connecting software through their API, whether coded or using apps such as Zapier or Make Data security and cyber security best practise. Some coding knowledge would also be beneficial
May 02, 2024
Full time
Central Employment are delighted to be working in partnership with a multi-award winning Digital Marketing and Data led agency based in the North East. They have a new and exciting opportunity for a Tech & Data Operations Manager, reporting into the Operations Director. Please note - We're only looking for North East based candidates, due to the hybrid working pattern, offering up to £50k DOE + a range of benefits. The team strives to find ways we can improve the efficiency of our business operations or plug gaps in our processes through the use of automation and software. In the rare instances this is not possible we look to build our own in-house solutions. As the Tech & Data Operations Manager you will be responsible for running a team of 3 staff responsible for the management of the company tech stack in order to ensure efficient running of business operations and the accurate processing of key business data. Key Activities: Propose new technical solutions to business issues using software and automation to develop a project list for the team and prioritise the projects and resources to have the greatest business impact. Manage our SaaS products and suppliers to ensure we are utilising the best available software and maintaining strong relationships with key partners. Responsible for overseeing the maintenance of current tech, applications and data processing workflows. Collaborate with our digital marketing services to consider new technical solutions to improve the quality of output of our services. Oversee our data processing and data integration processes in order to provide data that is accurate and available for reporting for both clients and for internal business intelligence. Ensure that data security and cyber security best practices are followed and ensure appropriate access to tools and data is managed correctly. Ensure staff on your team are happy, motivated and on-track. As the leader of the team, you will have: Good experience of leading a team of tech personnel. Experience with a range of softwares in a business environment. Creating automated processes within a business. Data handling and data analysis skills. A good understanding of business operations. Implementing no-code/low-code business solutions. Good communication skills. As our Tech & Data Operations Manager, you will also have knowledge of: Using CRM systems & integrated workflows such as Hubspot, Salesforce etc. Project Management software such as ClickUp or Asana. Connecting software through their API, whether coded or using apps such as Zapier or Make Data security and cyber security best practise. Some coding knowledge would also be beneficial
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position JBRP1_UKTJ
May 02, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: £45,000 - £55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position JBRP1_UKTJ
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
May 01, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
About us: Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship we have over 160,000 dedicated employees serving clients across six continents. Together we discover ideas and connect the dots to build a better and a bold new future. Wipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. Facilitate business process reviews to identify client requirements and processes. Translate client requirements into Salesforce CPQ design, leveraging best practices and minimizing the need for custom development. Configure solutions using Salesforce CPQ / Billing platform by adhering to Salesforce best practices. Design and configure product catalogue, Bundles, Pricing strategy, Quotation process, Order & Contract management, Subscription management, Advanced approvals, Invoice Schedulers, General Ledgers etc. Customize applications to support critical business needs which are not possible using configuration. Support integration of Salesforce with external systems Educate customers over the best use of Salesforce CPQ package and leveraging maximum out of box functionality. Interact with clients, business users and team members to understand project objectives, business requirements and provide innovative solutions to customer requirements. Communicate with project manager, scrum master and project team to design cohesive project strategies and ensure effective collaboration Salesforce CPQ
May 01, 2024
Full time
About us: Wipro Limited (NYSE: WIT, BSE: (phone number removed), NSE: WIPRO) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship we have over 160,000 dedicated employees serving clients across six continents. Together we discover ideas and connect the dots to build a better and a bold new future. Wipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. Facilitate business process reviews to identify client requirements and processes. Translate client requirements into Salesforce CPQ design, leveraging best practices and minimizing the need for custom development. Configure solutions using Salesforce CPQ / Billing platform by adhering to Salesforce best practices. Design and configure product catalogue, Bundles, Pricing strategy, Quotation process, Order & Contract management, Subscription management, Advanced approvals, Invoice Schedulers, General Ledgers etc. Customize applications to support critical business needs which are not possible using configuration. Support integration of Salesforce with external systems Educate customers over the best use of Salesforce CPQ package and leveraging maximum out of box functionality. Interact with clients, business users and team members to understand project objectives, business requirements and provide innovative solutions to customer requirements. Communicate with project manager, scrum master and project team to design cohesive project strategies and ensure effective collaboration Salesforce CPQ
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: 45,000 - 55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position
May 01, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: 45,000 - 55,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges. Please note this is an office based position
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary £55,000pa Performance Bonus 10% Holiday Allowance 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension employer contributions 4% and employee contributions 4% Group Life Assurance 3 x annual salary Private Medical Insurance available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
May 01, 2024
Full time
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary £55,000pa Performance Bonus 10% Holiday Allowance 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension employer contributions 4% and employee contributions 4% Group Life Assurance 3 x annual salary Private Medical Insurance available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary - £55,000pa Performance Bonus - 10% Holiday Allowance - 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension - employer contributions 4% and employee contributions 4% Group Life Assurance - 3 x annual salary Private Medical Insurance - available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
May 01, 2024
Full time
Lead UX/UI Web Designer Location: Uxbridge, London, UK (Hybrid working) About the company: My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join their dynamic team. Role Summary: As the Lead UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring brand consistency across all digital touchpoints. Key Responsibilities: Designing responsive websites, landing pages, and digital assets tailored for optimal user experiences. Crafting user journeys and conversion paths through wireframing and prototyping. Collaborating with cross-functional teams to conceptualise and execute design solutions. Mentoring and supporting junior members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. Skills and Experience Required: 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or Sketch for wireframing and prototyping. Strong understanding of user experience principles and best practices. Experience working on e-commerce websites and familiarity with SEO fundamentals. Excellent communication and presentation skills. Previous experience with people management or a strong inclination towards it. Ability to thrive in a fast-paced environment and deliver under pressure. Qualifications: A strong portfolio showcasing your design expertise and past projects. Bachelor's degree in Design, Computer Science, or related field. Familiarity with HTML, CSS, and JavaScript is a plus. Experience with Salesforce is desirable but not mandatory. Benefits include: Salary - £55,000pa Performance Bonus - 10% Holiday Allowance - 25 days pa pro-rata, incrementally increasing by one from the second full year of service up to a maximum of 30 days pa Group Personal Pension - employer contributions 4% and employee contributions 4% Group Life Assurance - 3 x annual salary Private Medical Insurance - available to opt in as a benefit in kind Work Environment: Based in Uxbridge, London, our office offers excellent access to public transport or provided parking. With a hybrid working model, with three days in the office and two days remote, providing flexibility while ensuring collaboration and teamwork. Occasional travel may be required to liaise with their international subsidiaries.
Implementation Analyst needed to join our team on a permanent basis. The opportunity: VML Enterprise Solutions Digital Intelligence team continues to grow at pace and following a hugely successful year we are now looking for a Implementation Analyst to help us deliver Digital Analytics implementations for some of Europe's leading brands. You will be responsible for the setup, configuration and ongoing maintenance of analytics tracking using Tag Management Systems (TMS) such as Google Tag Manager and Tealium. What you'll be doing: You'll be working closely with our project teams to support the configuration of analytics tagging on various eCommerce platforms. This will involve understanding client reporting requirements and developing clear and accurate Solution Design Reference (SDR) documents that outline how you will capture the data needed. You will then utilise Tag Management Systems (TMS) to configure and QA analytics and marketing tags and work closely with our development teams to build dataLayers capable of servicing multiple data services. What we want from you Extensive experience working as a Implementation Analyst / Data Collection Analyst or similar, ideally in an eCommerce environment. A proven track record of delivering analytics implementation projects for B2C and/or B2B organisations. Advanced practical knowledge of Tag Management Systems (TMS), ideally including Google Tag Manager and Tealium Practical knowledge of Analytics tools such as Google Analytics, Firebase and Adobe Analytics Advanced practical knowledge of HTML and JavaScript Advanced practical knowledge of testing and debugging analytics web and app implementations using a variety of tools. Experience working with senior stakeholders. Effective time management Highly proficiently in MS Word, PowerPoint and Excel Experience implementing and working with A/B testing tools is a plus. Experience working with tools such as Google BigQuery is a plus. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,?LinkedIn, and?X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
May 01, 2024
Full time
Implementation Analyst needed to join our team on a permanent basis. The opportunity: VML Enterprise Solutions Digital Intelligence team continues to grow at pace and following a hugely successful year we are now looking for a Implementation Analyst to help us deliver Digital Analytics implementations for some of Europe's leading brands. You will be responsible for the setup, configuration and ongoing maintenance of analytics tracking using Tag Management Systems (TMS) such as Google Tag Manager and Tealium. What you'll be doing: You'll be working closely with our project teams to support the configuration of analytics tagging on various eCommerce platforms. This will involve understanding client reporting requirements and developing clear and accurate Solution Design Reference (SDR) documents that outline how you will capture the data needed. You will then utilise Tag Management Systems (TMS) to configure and QA analytics and marketing tags and work closely with our development teams to build dataLayers capable of servicing multiple data services. What we want from you Extensive experience working as a Implementation Analyst / Data Collection Analyst or similar, ideally in an eCommerce environment. A proven track record of delivering analytics implementation projects for B2C and/or B2B organisations. Advanced practical knowledge of Tag Management Systems (TMS), ideally including Google Tag Manager and Tealium Practical knowledge of Analytics tools such as Google Analytics, Firebase and Adobe Analytics Advanced practical knowledge of HTML and JavaScript Advanced practical knowledge of testing and debugging analytics web and app implementations using a variety of tools. Experience working with senior stakeholders. Effective time management Highly proficiently in MS Word, PowerPoint and Excel Experience implementing and working with A/B testing tools is a plus. Experience working with tools such as Google BigQuery is a plus. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,?LinkedIn, and?X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
May 01, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
£65,000 per annumBradford (Hybrid) 12 Months FTCYour new role Working for one of the UKs largest telecoms operators, you will join the organisation at a time of incredible transformation. You will be required to establish a market-leading service management capability to serve a key customer account. Day to day, you will establish the team, resources, systems, processes, reporting and KPIs. The outputs will support the achievement of SLAs, KPIs and commitments of the contractual agreement. Ensuring Your Success You will have demonstrable experience of delivery customer-facing transition projects, with experience in Service Now, Salesforce, Cisco ISE and SolarWinds. Strong knowledge of the telecoms industry is high desirable. You will be a leader with excellent management skills and have the ability to project manage, interpret and report on data, manage SLA & KPIs. Commercial awareness and stakeholder management is also essential. In Return Other than a competitive package (salary and benefits), you will be working within a high performing team on an incredibly exciting programme of transformation.
May 01, 2024
Full time
£65,000 per annumBradford (Hybrid) 12 Months FTCYour new role Working for one of the UKs largest telecoms operators, you will join the organisation at a time of incredible transformation. You will be required to establish a market-leading service management capability to serve a key customer account. Day to day, you will establish the team, resources, systems, processes, reporting and KPIs. The outputs will support the achievement of SLAs, KPIs and commitments of the contractual agreement. Ensuring Your Success You will have demonstrable experience of delivery customer-facing transition projects, with experience in Service Now, Salesforce, Cisco ISE and SolarWinds. Strong knowledge of the telecoms industry is high desirable. You will be a leader with excellent management skills and have the ability to project manage, interpret and report on data, manage SLA & KPIs. Commercial awareness and stakeholder management is also essential. In Return Other than a competitive package (salary and benefits), you will be working within a high performing team on an incredibly exciting programme of transformation.
Our market leading client based in Bristol are currently recruiting for an experienced Project Manager who has strong experience of CRM solutions (Oracle / SalesForce). The successful candidate will be able to demonstrate strong skills and experience in the following areas: CRM solution implementation, ideally Oracle or SalesForce but others considered End to end solution implementation experience across multi-site organisations IT & Business change project experience Delivery focused and capable of managing a small focused team alongside external resource and third parties Excellent stakeholder management abilities Hybrid role with an average of 3 day a week on site. Great opportunity to get into a market leading organisation with a solid growth trajectory. Please send CV in the first instance for more details of the role.
May 01, 2024
Full time
Our market leading client based in Bristol are currently recruiting for an experienced Project Manager who has strong experience of CRM solutions (Oracle / SalesForce). The successful candidate will be able to demonstrate strong skills and experience in the following areas: CRM solution implementation, ideally Oracle or SalesForce but others considered End to end solution implementation experience across multi-site organisations IT & Business change project experience Delivery focused and capable of managing a small focused team alongside external resource and third parties Excellent stakeholder management abilities Hybrid role with an average of 3 day a week on site. Great opportunity to get into a market leading organisation with a solid growth trajectory. Please send CV in the first instance for more details of the role.
Business Process and Systems Lead Insurance / Financial Services City of London Permanent c. £52,000 - £62,000 p.a. plus bonus and benefits Business Process and Systems Lead is required for a highly successful global company who specialise within the insurance and reinsurance industry. This is a fantastic opportunity to work for a growing, ambitious company who work hard to retain a positive family feel within the business. Working for a company that have a very agile workforce with footprints in London, US and Asia. This is a permanent position, working on a hybrid basis, 3 in the office and 2 days from home. In reward you will be paid a salary of up to £62,000 p.a. plus bonus and benefits. As Business Process and Systems Lead you will have some direct staff monitoring and development, you will have to work constructively and seamlessly with managers to ensure collective department goals are met. The successful Business Process and Systems Lead must have: Experience within insurance / financial services. Advance MS Excel user. Outstanding analytical skills with the ability to summarise data. Proven IT knowledge and project management skills. Ideally have some knowledge of Salesforce. Business Process and Systems Lead duties include: Work with the systems department to develop and execute UAT plans. Work alongside the Training Lead to develop and execute all training material. Support the development and implementation of a new system front end. Ensure all processes and controls are robust, documented and adhered too. Ensure dataflows are interrupted to the data warehouse quality. Develop and maintain operational monitoring dashboards. Support the development and introduction of 'dashboard' to help monitor individual performance and identify training needs. Support process automation and optimisation opportunities as business process and technology evolve. Assume the role of Technical IT project management lead on all initiative where technology changes impact the department. If you have the above skills and experience and want to learn more about this position, then please apply via the job board for consideration.
May 01, 2024
Full time
Business Process and Systems Lead Insurance / Financial Services City of London Permanent c. £52,000 - £62,000 p.a. plus bonus and benefits Business Process and Systems Lead is required for a highly successful global company who specialise within the insurance and reinsurance industry. This is a fantastic opportunity to work for a growing, ambitious company who work hard to retain a positive family feel within the business. Working for a company that have a very agile workforce with footprints in London, US and Asia. This is a permanent position, working on a hybrid basis, 3 in the office and 2 days from home. In reward you will be paid a salary of up to £62,000 p.a. plus bonus and benefits. As Business Process and Systems Lead you will have some direct staff monitoring and development, you will have to work constructively and seamlessly with managers to ensure collective department goals are met. The successful Business Process and Systems Lead must have: Experience within insurance / financial services. Advance MS Excel user. Outstanding analytical skills with the ability to summarise data. Proven IT knowledge and project management skills. Ideally have some knowledge of Salesforce. Business Process and Systems Lead duties include: Work with the systems department to develop and execute UAT plans. Work alongside the Training Lead to develop and execute all training material. Support the development and implementation of a new system front end. Ensure all processes and controls are robust, documented and adhered too. Ensure dataflows are interrupted to the data warehouse quality. Develop and maintain operational monitoring dashboards. Support the development and introduction of 'dashboard' to help monitor individual performance and identify training needs. Support process automation and optimisation opportunities as business process and technology evolve. Assume the role of Technical IT project management lead on all initiative where technology changes impact the department. If you have the above skills and experience and want to learn more about this position, then please apply via the job board for consideration.
Hays Specialist Recruitment Limited
Cardiff, South Glamorgan
An excellent job opportunity has arisen for an experienced Sitecore Project Manager / Technical Project Manager / Sitecore Technical Delivery Lead to join one of the most established organisations in South Wales on a permanent basis. The Sitecore Technical Project Manager / Sitecore Technical Delivery Lead will lead the delivery of multiple high-profile projects, ensuring that the projects are delivered to time, cost, and quality outcomes. You will produce and manage project plans, prepare progress reports, and liaise with a range of key stakeholders throughout the organisation. You will lead a range of technical projects including Sitecore projects, whilst taking responsibility for proactively managing risks and issues to ensure delivery excellence. The successful candidate should be able to demonstrate the following: Previous experience working as a Project Manager/Technical Project Manager/Technical Delivery Lead Experience of delivering Sitecore projects A proven track record of successfully leading and managing technical projects, delivering all change projects to time, quality and cost objectives Excellent stakeholder management and communication skills Experience of delivering a range of enterprise application technologies including Sitecore, GIS, Salesforce etc or experience working with Azure would be an advantage Experience using PMI / PRINCE2 / Agile / Architecture-driven agile methodologies or other structured workstream delivery methodologies would be advantageous. This role would suit a dynamic, forward-thinking individual who is comfortable liaising with a range of different stakeholders. The organisation offers a great working environment, excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Option to buy up to 5 days additional annual leave per year Excellent pension scheme - Up to 11% employer contribution Enhanced family friendly policies Discounts on gym memberships and high street shopping Free on-site parking Car leasing scheme Health CashBack scheme Employee assistance programme Cycle to work scheme Training and development opportunities and more If you would like to discuss this position in more detail, please apply with an updated CV and I will call you to discuss. Hays also offer £500 worth of high street vouchers for all successful referrals. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
An excellent job opportunity has arisen for an experienced Sitecore Project Manager / Technical Project Manager / Sitecore Technical Delivery Lead to join one of the most established organisations in South Wales on a permanent basis. The Sitecore Technical Project Manager / Sitecore Technical Delivery Lead will lead the delivery of multiple high-profile projects, ensuring that the projects are delivered to time, cost, and quality outcomes. You will produce and manage project plans, prepare progress reports, and liaise with a range of key stakeholders throughout the organisation. You will lead a range of technical projects including Sitecore projects, whilst taking responsibility for proactively managing risks and issues to ensure delivery excellence. The successful candidate should be able to demonstrate the following: Previous experience working as a Project Manager/Technical Project Manager/Technical Delivery Lead Experience of delivering Sitecore projects A proven track record of successfully leading and managing technical projects, delivering all change projects to time, quality and cost objectives Excellent stakeholder management and communication skills Experience of delivering a range of enterprise application technologies including Sitecore, GIS, Salesforce etc or experience working with Azure would be an advantage Experience using PMI / PRINCE2 / Agile / Architecture-driven agile methodologies or other structured workstream delivery methodologies would be advantageous. This role would suit a dynamic, forward-thinking individual who is comfortable liaising with a range of different stakeholders. The organisation offers a great working environment, excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Option to buy up to 5 days additional annual leave per year Excellent pension scheme - Up to 11% employer contribution Enhanced family friendly policies Discounts on gym memberships and high street shopping Free on-site parking Car leasing scheme Health CashBack scheme Employee assistance programme Cycle to work scheme Training and development opportunities and more If you would like to discuss this position in more detail, please apply with an updated CV and I will call you to discuss. Hays also offer £500 worth of high street vouchers for all successful referrals. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
Apr 30, 2024
Full time
Responsible for selling the company's products or services to new businesses and maintaining relationships whilst growing revenue across several accounts as well as hunting for new logo business. Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Senior Client Manager to drive the strategic direction for the businesses largest and most committed clients and help translate their business vision into reality. This role sits within the Life Science vertical and will be responsible for identifying and closing new logo business. The role: Identify new business opportunities and leads. Generate new logos by selling a full range of services the business offer. Own the sales process, work closely with some of our largest and most committed clients support existing projects, and drive conversations focused on new products, services, and solution offerings. Manage and nurture relationships to drive expansion and renewals across all solutions and services. You will be given a sales quota and a competitive commission structure. Proactively engage and collaborate with our client's specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure. Create comprehensive client business plans and help negotiate and construct complex, multi-year deals to ensure win-win solutions for both the client and the business. Develop and implement opportunity plans, ensuring regular check-ins with the primary point of contact and buy-in from all stakeholders. What will make you a good fit for the role? Have an impressive track record of selling platform-delivered managed services and managing enterprise accounts as well as developing new business within the Life Science vertical. Have demonstrated experience penetrating accounts to deliver significant year-on-year profit. Are skilled at consultative selling with a business outcome-led approach. Enjoy collaborating with cross-functional teams, including senior technical specialists and other internal stakeholders. Are proactive and thrive on solving problems to deliver the best solutions for clients. Have the desire to learn and continually seek ways to improve services delivered to our clients. Vertical industry experience essential ( Life Science, Pharmaceutical, Healthcare ) Experience selling in either Oracle, AWS, SAP, Salesforce, Infrastructure, Cloud, Tech . You will have full access to our clients Data Stack to sell.
Lead Integration Engineer - Permanent - Up to 95k plus benefits (based on experience) - London Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL An exciting opportunity to work with a big-name client within the events sector. The client is looking for a highly motivated and eager individual with strong communication skills, to join their team. Location: South West London with hybrid working (3 days on site), must be eligible to work in the UK and be able to come into the office if required. Key Responsibilities: Lead, coach, and oversee a team of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. Oversee the entire life cycle of integration products, from conception to retirement, ensuring adherence to quality and performance benchmarks. Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. Thoroughly document all projects for future reference and compliance purposes. Maintain regular communication with leaders from Sales & Marketing, Finance, and IT departments, addressing their requirements and fostering a collaborative atmosphere. Advocate for Agile and DevOps methodologies, participate in Change Advisory Boards (CAB), conduct impact and technology assessments, and contribute to testing and product enhancement initiatives. Effectively plan with all IT teams to ensure alignment and successful execution of company-wide initiatives Key Experience: Demonstrated expertise in integration development and management. Proficient in development and design using a range of technologies including C#, .NET, Visual Studio, Visual Code, .NET Framework, .NET Core, .NET Web APIs, ASP.NET, and ASP.NET MVC. Strong communication skills, capable of collaborating effectively with various internal stakeholders, from technical teams to senior executives. Proactive problem-solving abilities and excellent time management. Skilled in multitasking and working towards long-term objectives. Experience with Cloud Platforms, particularly MS Azure. Familiarity with Salesforce, Pardot, ADvendio, and Workday. Proficiency in using databases such as DBAmp, Azure Data Studio, SQL Management Studio, and Azure SQL. To be considered, please ensure you complete your application on the Computappoint website. Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Lead Integration Engineer - Permanent - Up to 95k plus benefits (based on experience) - London Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL An exciting opportunity to work with a big-name client within the events sector. The client is looking for a highly motivated and eager individual with strong communication skills, to join their team. Location: South West London with hybrid working (3 days on site), must be eligible to work in the UK and be able to come into the office if required. Key Responsibilities: Lead, coach, and oversee a team of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. Oversee the entire life cycle of integration products, from conception to retirement, ensuring adherence to quality and performance benchmarks. Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. Thoroughly document all projects for future reference and compliance purposes. Maintain regular communication with leaders from Sales & Marketing, Finance, and IT departments, addressing their requirements and fostering a collaborative atmosphere. Advocate for Agile and DevOps methodologies, participate in Change Advisory Boards (CAB), conduct impact and technology assessments, and contribute to testing and product enhancement initiatives. Effectively plan with all IT teams to ensure alignment and successful execution of company-wide initiatives Key Experience: Demonstrated expertise in integration development and management. Proficient in development and design using a range of technologies including C#, .NET, Visual Studio, Visual Code, .NET Framework, .NET Core, .NET Web APIs, ASP.NET, and ASP.NET MVC. Strong communication skills, capable of collaborating effectively with various internal stakeholders, from technical teams to senior executives. Proactive problem-solving abilities and excellent time management. Skilled in multitasking and working towards long-term objectives. Experience with Cloud Platforms, particularly MS Azure. Familiarity with Salesforce, Pardot, ADvendio, and Workday. Proficiency in using databases such as DBAmp, Azure Data Studio, SQL Management Studio, and Azure SQL. To be considered, please ensure you complete your application on the Computappoint website. Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Salesforce Software Engineer A Salesforce Software Engineer is required to join a Delivery Digital Platform team working with a non-profit organization based in London. This role involves building out new features, integrating Salesforce with a variety of data systems, developing visualization dashboards to display key progress indicators, and performing ongoing maintenance of our Salesforce powered Digital platform. Responsibilities: Design, develop, and deploy new features within the Salesforce platform to meet business needs. Integrate Salesforce with various internal and external data systems to ensure seamless data flow and accessibility. Create dynamic and interactive visualization dashboards to display progress indicators and other key metrics. Collaborate with project managers, UX/UI designers, and other stakeholders to define requirements and deliver solutions that enhance user experience. Conduct thorough testing and debugging to ensure high-quality software performance. Provide ongoing maintenance and support for the Salesforce platform, including troubleshooting issues and implementing updates as needed. Stay up-to-date with the latest Salesforce features, technologies, and best practices to drive continuous improvement. Skills: Bachelor's degree in computer science, Information Technology, or related field. Proven experience as a Software Engineer or Salesforce Developer, with a strong portfolio of projects. Proficient in Apex, Visualforce, Lightning Component Framework, and Salesforce API integrations. Strong understanding of Salesforce architecture and platform capabilities. Experience with Apex and Visualforce. Experience with data modeling, management, and security within Salesforce. Skilled in developing visualization dashboards and reports within Salesforce. Knowledge of integrating Salesforce with various data systems and platforms. Excellent problem-solving skills and ability to work independently or as part of a team. Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders. Demonstrable cloud development skills. Technical expertise in data migration tools. Salesforce Developer Certification is highly desirable. This is an exciting opportunity for a Software Engineer to join a non-profit organisation based in London. If you are interested, please apply with your updated CV through this website or to
Apr 29, 2024
Full time
Salesforce Software Engineer A Salesforce Software Engineer is required to join a Delivery Digital Platform team working with a non-profit organization based in London. This role involves building out new features, integrating Salesforce with a variety of data systems, developing visualization dashboards to display key progress indicators, and performing ongoing maintenance of our Salesforce powered Digital platform. Responsibilities: Design, develop, and deploy new features within the Salesforce platform to meet business needs. Integrate Salesforce with various internal and external data systems to ensure seamless data flow and accessibility. Create dynamic and interactive visualization dashboards to display progress indicators and other key metrics. Collaborate with project managers, UX/UI designers, and other stakeholders to define requirements and deliver solutions that enhance user experience. Conduct thorough testing and debugging to ensure high-quality software performance. Provide ongoing maintenance and support for the Salesforce platform, including troubleshooting issues and implementing updates as needed. Stay up-to-date with the latest Salesforce features, technologies, and best practices to drive continuous improvement. Skills: Bachelor's degree in computer science, Information Technology, or related field. Proven experience as a Software Engineer or Salesforce Developer, with a strong portfolio of projects. Proficient in Apex, Visualforce, Lightning Component Framework, and Salesforce API integrations. Strong understanding of Salesforce architecture and platform capabilities. Experience with Apex and Visualforce. Experience with data modeling, management, and security within Salesforce. Skilled in developing visualization dashboards and reports within Salesforce. Knowledge of integrating Salesforce with various data systems and platforms. Excellent problem-solving skills and ability to work independently or as part of a team. Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders. Demonstrable cloud development skills. Technical expertise in data migration tools. Salesforce Developer Certification is highly desirable. This is an exciting opportunity for a Software Engineer to join a non-profit organisation based in London. If you are interested, please apply with your updated CV through this website or to
JOB TITLE: Digital Systems Manager LOCATION: WALLINGFORD SALARY: £55K Plus Benefits As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established timelines. JOB RESPONSIBILITIESTeam Leadership and Workflow Management:• Lead and mentor a team of digital system administrators.• Foster a collaborative and innovative team culture.• Actively manage workflows, ensuring efficient and well-coordinated implementation.• Provide technical expertise and guidance to the team in solving complex challenges.• Stay abreast of industry trends and advancements in digital systems. Hands-On System Implementation:• Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment.• Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development.• Collaborate with clients and cross-functional teams to ensure seamless integration and customisation.• Implement and enforce quality assurance processes to deliver error-free solutions. Internal Systems Management (e.g., Salesforce):• Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce.• Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency.• Collaborate with relevant stakeholders to align internal applications with business objectives. Third-Line Support/ System Administration:• Provide expert-level, hands-on support to address complex technical data issues and challenges.• Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance.• Conduct thorough testing and validation of all digital systems to maintain optimal performance.• Maintain clear and organised documentation to facilitate ongoing support and future enhancements. JOB QUALIFICATIONS• Experience in an IT setting is essential.• Proven experience in managing digital systems and leading teams.• Strong project management skills, with a focus on delivering results within established timelines.• Excellent communication and interpersonal skills for effective collaboration with clients and team members.• In-depth knowledge of SaaS solutions and white-labeling processes.• Proficiency in SQL, HTML, CSS, XML, and JSON.• Familiarity with Salesforce CRM.• Extensive exposure to SaaS platforms.• Must be willing to work variable hours• Several years previous Customer Service or IT Support is a must Personal Characteristics:In addition to the technical qualifications, we are seeking an individual with the following personal characteristics: Leadership and Vision:• Proven leadership skills with the ability to inspire and guide a team towards a common goal.• Visionary mindset to anticipate industry trends and identify opportunities for innovation. Adaptability:• Ability to thrive in a dynamic and fast-paced environment.• Openness to adapt strategies and approaches based on evolving project requirements. Communication Skills:• Exceptional communication skills, both written and verbal.• Adept at translating technical concepts into layman's terms for effective client communication. Problem-Solving Orientation:• Strong analytical and problem-solving skills to address complex challenges.• Capacity to think critically and develop creative solutions to meet unique customer specifications. Collaborative Team Player:• A team-oriented mindset with the ability to collaborate effectively across departments.• Encourages open communication and fosters a positive working environment. Customer-Centric Approach:• Dedication to understanding and meeting customer needs.• Willingness to go the extra mile to ensure client satisfaction and project success. Detail-Oriented:• Meticulous attention to detail, ensuring the accuracy and quality of all deliverables.• A commitment to delivering solutions that meet or exceed customer expectations. Innovative Thinking:• Proactive in staying informed about emerging technologies and industry best practices.• Constantly seeks opportunities to enhance and optimize digital solutions. Resilience:• Ability to handle pressure and tight deadlines without compromising quality.• Resilience in the face of challenges, with a positive and solution-oriented mindset. Continuous Learner:• Demonstrated commitment to ongoing professional development.• Enthusiastic about acquiring new skills and staying ahead in the ever-evolving field of digital systems
Apr 29, 2024
Full time
JOB TITLE: Digital Systems Manager LOCATION: WALLINGFORD SALARY: £55K Plus Benefits As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established timelines. JOB RESPONSIBILITIESTeam Leadership and Workflow Management:• Lead and mentor a team of digital system administrators.• Foster a collaborative and innovative team culture.• Actively manage workflows, ensuring efficient and well-coordinated implementation.• Provide technical expertise and guidance to the team in solving complex challenges.• Stay abreast of industry trends and advancements in digital systems. Hands-On System Implementation:• Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment.• Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development.• Collaborate with clients and cross-functional teams to ensure seamless integration and customisation.• Implement and enforce quality assurance processes to deliver error-free solutions. Internal Systems Management (e.g., Salesforce):• Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce.• Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency.• Collaborate with relevant stakeholders to align internal applications with business objectives. Third-Line Support/ System Administration:• Provide expert-level, hands-on support to address complex technical data issues and challenges.• Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance.• Conduct thorough testing and validation of all digital systems to maintain optimal performance.• Maintain clear and organised documentation to facilitate ongoing support and future enhancements. JOB QUALIFICATIONS• Experience in an IT setting is essential.• Proven experience in managing digital systems and leading teams.• Strong project management skills, with a focus on delivering results within established timelines.• Excellent communication and interpersonal skills for effective collaboration with clients and team members.• In-depth knowledge of SaaS solutions and white-labeling processes.• Proficiency in SQL, HTML, CSS, XML, and JSON.• Familiarity with Salesforce CRM.• Extensive exposure to SaaS platforms.• Must be willing to work variable hours• Several years previous Customer Service or IT Support is a must Personal Characteristics:In addition to the technical qualifications, we are seeking an individual with the following personal characteristics: Leadership and Vision:• Proven leadership skills with the ability to inspire and guide a team towards a common goal.• Visionary mindset to anticipate industry trends and identify opportunities for innovation. Adaptability:• Ability to thrive in a dynamic and fast-paced environment.• Openness to adapt strategies and approaches based on evolving project requirements. Communication Skills:• Exceptional communication skills, both written and verbal.• Adept at translating technical concepts into layman's terms for effective client communication. Problem-Solving Orientation:• Strong analytical and problem-solving skills to address complex challenges.• Capacity to think critically and develop creative solutions to meet unique customer specifications. Collaborative Team Player:• A team-oriented mindset with the ability to collaborate effectively across departments.• Encourages open communication and fosters a positive working environment. Customer-Centric Approach:• Dedication to understanding and meeting customer needs.• Willingness to go the extra mile to ensure client satisfaction and project success. Detail-Oriented:• Meticulous attention to detail, ensuring the accuracy and quality of all deliverables.• A commitment to delivering solutions that meet or exceed customer expectations. Innovative Thinking:• Proactive in staying informed about emerging technologies and industry best practices.• Constantly seeks opportunities to enhance and optimize digital solutions. Resilience:• Ability to handle pressure and tight deadlines without compromising quality.• Resilience in the face of challenges, with a positive and solution-oriented mindset. Continuous Learner:• Demonstrated commitment to ongoing professional development.• Enthusiastic about acquiring new skills and staying ahead in the ever-evolving field of digital systems