1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge *You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
May 03, 2024
Contractor
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge *You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
May 02, 2024
Contractor
We are seeking an Senior Configuration Analyst with extensive previous experience of configuring and supporting SWIFT products. You will be expected to provide out of hours support, including Bank holidays Key accountabilities: Provide technical leadership for the development and support of SWIFT services Use your technical and business experience to support the organisation's production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Deliver high quality software components and documentation which conform to guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Proactively seek out system improvements that result in a reduction in support calls Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have demonstrable specialist experience of the following SWIFT products: Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Key requirements: An ability to engage confidently and effectively with senior stakeholders, both business and technical Strong analytical skills including the ability to translate requirements into a low level technical design Strong technical aptitude with the ability to pick up new technologies quickly Strong problem solving skills The ability to create concise, informative technical documentation The ability to work well under pressure The ability to identify and escalate risks in the interests of protecting Live service/systems Good interpersonal communication skills with an ability to interpret and present information to a variety of recipients. Desirable technical experience: SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
May 02, 2024
Contractor
Role: Senior Swift Configuration Analyst Location : London (3 days/week on site) IR35: Inside Rate: £1000/day (Umbrella) MAX Duration: 6 months Security Clearance: SC (Must be eligible for DV) Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team (FMS) within the Digital Platforms division of Technology. FMS support and configure third party applications and hardware, primarily products provided by SWIFT. The successful candidate should have extensive previous experience of configuring and supporting SWIFT products. Detailed Description of the Role: We are seeking an experienced senior configuration analyst to join the Financial Messaging Services team. From a service perspective, the team are responsible for maintaining and supporting SWIFT product estate which underpin critical financial services within the Banking, Payments and Financial Resilience directorate. Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of the operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including Bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Transaction Delivery Agent Demonstrable technical experience with the following products SWIFT Alliance Access SWIFT Security Officer and O2M IBM MQ Client Both Windows and Linux operating systems Security Clearance: SC - CANDIDATE MUST BE ELIGIBLE FOR SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources.
Power Platform Consultant About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Power Platform Consultant, you will have the opportunity to deliver and contribute to the growth of our Power Platform capability by helping our clients to adopt Microsoft Power Platform as a strategic low-code development platform. You will guide, build, and oversee the implementation of best-practice solutions. Working within a highly progressive and collaborative team consisting of technical and commercial colleagues to deliver services and projects for our clients. This is an excellent role to showcase your advisory and technical skills with a wide range of clients, ranging from household names to more boutique businesses. In return, we can offer a friendly, collaborative culture with a great remit for continuous learning and development. Responsibilities: Identifying technical problems and finding suitable solutions Developing project plans and strategies in line with the client's needs Implementing technologies or systems in accordance with the outlined plan Assist with tests to ensure everything is working as expected Train end-users or clients on how to use certain technologies and systems effectively Regularly liaise with team members, managers, and sometimes clients to ensure projects are on track Create technical documentation for future reference Qualifications & Experience: For this role, the right candidate will have: Experience delivering solutions across the entirety of the Power Platform inc. Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages Experience in defining governance and best practices for the Power Platform including Power BI Microsoft Certified in Power Platform related certifications Experience running workshops, consulting directly with clients and gathering requirements Experience working with the wider Microsoft product stack (particularly SharePoint Online & Dynamics Products) Experience working in a services or consulting organisation / practice. Experience supporting future sales, proposal writing and identifying additional opportunities within current clients This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process. Click here for the list of benefits. This is a remote-first hybrid role. See here for details about our hybrid workstyle Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
May 01, 2024
Full time
Power Platform Consultant About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Power Platform Consultant, you will have the opportunity to deliver and contribute to the growth of our Power Platform capability by helping our clients to adopt Microsoft Power Platform as a strategic low-code development platform. You will guide, build, and oversee the implementation of best-practice solutions. Working within a highly progressive and collaborative team consisting of technical and commercial colleagues to deliver services and projects for our clients. This is an excellent role to showcase your advisory and technical skills with a wide range of clients, ranging from household names to more boutique businesses. In return, we can offer a friendly, collaborative culture with a great remit for continuous learning and development. Responsibilities: Identifying technical problems and finding suitable solutions Developing project plans and strategies in line with the client's needs Implementing technologies or systems in accordance with the outlined plan Assist with tests to ensure everything is working as expected Train end-users or clients on how to use certain technologies and systems effectively Regularly liaise with team members, managers, and sometimes clients to ensure projects are on track Create technical documentation for future reference Qualifications & Experience: For this role, the right candidate will have: Experience delivering solutions across the entirety of the Power Platform inc. Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages Experience in defining governance and best practices for the Power Platform including Power BI Microsoft Certified in Power Platform related certifications Experience running workshops, consulting directly with clients and gathering requirements Experience working with the wider Microsoft product stack (particularly SharePoint Online & Dynamics Products) Experience working in a services or consulting organisation / practice. Experience supporting future sales, proposal writing and identifying additional opportunities within current clients This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process. Click here for the list of benefits. This is a remote-first hybrid role. See here for details about our hybrid workstyle Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Technical Support Agent Salary: £24,000 per annum Monday - Friday, day shift office hours (37.5 hours per week). No weekends Holiday: 31 days (including 8 Bank Holidays) Kettering. Office based. Permanent Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global product and a world class reputation within their industry. You'll work in our client's small Service Desk team - their I.T Support staff. This role is a Customer Service role within an I.T - First Line Support capacity. You'll be supporting your field based colleagues with their handheld device, supporting them with any software issues. You'll troubleshoot and provide resolution support. If you're looking for a Customer Service role with an I.T twist, please apply today! Summary of what you'll be doing everyday: Support field based colleagues in all IT related incidents / service requests via telephone, email, remote desktop. Where possible provide first call resolution for all IT related incidents / service requests. Log all incidents / service requests within company's ticketing system. Own incidents / service requests or escalate to 2nd / 3rd line support where necessary. Work to SLA thresholds for all incidents / service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment, Security access, User account maintenance, Hardware/software configuration and support or troubleshooting. Undertaking any other duties that may be required to ensure the smooth running of the business/function. Key components of the role: This is a busy telephone based role (expect to be on the telephone for circa 70% of the day) This is not Customer Service in a sense of speaking with their customers. However, you will answer calls from field based colleagues Full competence of using basic I.T systems is essential The ideal person will have an interest and knowledge in technology, such as mobile/ tablet devices To be considered for this role you will need to have had previous (and recent) office based - customer service experience. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
May 01, 2024
Full time
Technical Support Agent Salary: £24,000 per annum Monday - Friday, day shift office hours (37.5 hours per week). No weekends Holiday: 31 days (including 8 Bank Holidays) Kettering. Office based. Permanent Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global product and a world class reputation within their industry. You'll work in our client's small Service Desk team - their I.T Support staff. This role is a Customer Service role within an I.T - First Line Support capacity. You'll be supporting your field based colleagues with their handheld device, supporting them with any software issues. You'll troubleshoot and provide resolution support. If you're looking for a Customer Service role with an I.T twist, please apply today! Summary of what you'll be doing everyday: Support field based colleagues in all IT related incidents / service requests via telephone, email, remote desktop. Where possible provide first call resolution for all IT related incidents / service requests. Log all incidents / service requests within company's ticketing system. Own incidents / service requests or escalate to 2nd / 3rd line support where necessary. Work to SLA thresholds for all incidents / service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment, Security access, User account maintenance, Hardware/software configuration and support or troubleshooting. Undertaking any other duties that may be required to ensure the smooth running of the business/function. Key components of the role: This is a busy telephone based role (expect to be on the telephone for circa 70% of the day) This is not Customer Service in a sense of speaking with their customers. However, you will answer calls from field based colleagues Full competence of using basic I.T systems is essential The ideal person will have an interest and knowledge in technology, such as mobile/ tablet devices To be considered for this role you will need to have had previous (and recent) office based - customer service experience. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
Role: Junior Support Helpdesk Agent Location: Canary Wharf, Office based Salary: 25-32K Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on. You will be working for a small business which allows you to learn more and get involved in all aspects, as they grow the chance to be at the forefront of this is down to your hard work. You will have excellent communication skills and have a passion for solving problems and providing excellent customer service. Patience is the key as you will be dealing with a wide variety of people and will need to ensure that you get a deep understanding of their problems. Experience working within a SAAS-based environment is hugely beneficial. You will have a proactive attitude and a desire to learn new skills as well as improve processes within the business. Your ideas will be listened to and you will be working in a close-knit team. As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you provide regular updates to the customers. You will be able to put your analytical skills to the test and look for any trends and patterns within the tickets. You will also have the opportunity to get involved in writing how-to articles to assist with any trends. This role will not suit a shrinking violet as on occasions you will be involved in providing demos to customers. Please note this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform. For more information, please get in touch. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.
May 01, 2024
Full time
Role: Junior Support Helpdesk Agent Location: Canary Wharf, Office based Salary: 25-32K Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on. You will be working for a small business which allows you to learn more and get involved in all aspects, as they grow the chance to be at the forefront of this is down to your hard work. You will have excellent communication skills and have a passion for solving problems and providing excellent customer service. Patience is the key as you will be dealing with a wide variety of people and will need to ensure that you get a deep understanding of their problems. Experience working within a SAAS-based environment is hugely beneficial. You will have a proactive attitude and a desire to learn new skills as well as improve processes within the business. Your ideas will be listened to and you will be working in a close-knit team. As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you provide regular updates to the customers. You will be able to put your analytical skills to the test and look for any trends and patterns within the tickets. You will also have the opportunity to get involved in writing how-to articles to assist with any trends. This role will not suit a shrinking violet as on occasions you will be involved in providing demos to customers. Please note this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform. For more information, please get in touch. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect regardless of background.
Excited to grow your career? Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Internal Audit (IA) Strategy Change Management & Special Projects. You will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Business Analytics Lead Analyst will support the newly formed IA Auditing with Agility team. This role is responsible for contributing to the strategic direction of Citi's internal audit function by maintaining a deep understanding of agile ways of working and supporting the global IA team in accordance with IA standards, Citi policies, and applicable regulations. The individual is expected to work in collaboration with IA stakeholders in the execution of improvements to Citi's IA ways of working, leveraging agility to enable achievement of internal audit's purpose. What you will do In this role, you will identify opportunities to improve Citi IA practices to further enhance and streamline internal audit's practices to deliver greater value, strengthen client relationships, and increase adaptability. You will collaborate with key stakeholders and gain feedback and perspective on the adequacy, value, and viability of proposed concepts and ideas, including dependencies and impediments, and present to IA leadership for consideration. In this role, you will support the internal audit function through assisting in developing and delivering training, workshops, pilots, coaching, and consulting to set the function up for success in achieving our purpose through auditing with agility. As part of your day-to-day activities, you will operate independently as a trusted partner across audit teams, proactively forming and maintaining partnerships within IA. You will also partner with other teams within IA (e.g., Methodology, Strategy and Change Management, Innovation, Communications, Learning and Development etc.) to identify dependencies, overlap, hand-offs, and opportunities to coordinate to ensure appropriate involvement as necessary for success and to avoid duplicative efforts. In this role, you will assist in developing and continually refining measures of success and progress for agility as an enabler of IA's purpose. You will act as a change agent to drive continuous improvement of IA ways of working to support a best-in-class audit function, sharing best practices and lessons learned. You may also collaborate across teams to assist the broader strategy team as needed. What we will need from you Previous experience within Internal Audit Previous experience managing and delivering end to end audit. Related certifications (CPA, ACA, CFA, CIA, CISA) preferred Consistently demonstrates clear and concise written and verbal communication skills Ability to influence others to implement creative solutions Strong problem-solving skills Ability to work collaboratively within and across teams Effective negotiation skills and stakeholder management skills Ability to effectively challenge the status quo and provide thought leadership Strong attention to detail Ability to manage and prioritize competing priorities and meet deadlines Takes proactive ownership of work Education Bachelor's Degree/University degree or equivalent experience Master's degree preferred What we can offer you Internal Audit is becoming a purpose-driven organization where we will develop and execute a strategy to be a Best-in-Class Audit function. Our excellence of execution will be achieved through simplification, automation and empowerment. This exciting role offers the opportunity to play a pivotal part in shaping the future of the Citi IA function. You will have the opportunity to direct, guide and support IA-wide cutting-edge research initiatives using data, AI and technology through a continuous process of innovation ideation / selection / prioritization, process optimization, solution prototyping and deployment. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances. Employee Assistance Program Pension Plan Paid Parental Leave Exclusive discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Decision Management Job Family: Business Analysis Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Excited to grow your career? Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Internal Audit (IA) Strategy Change Management & Special Projects. You will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Business Analytics Lead Analyst will support the newly formed IA Auditing with Agility team. This role is responsible for contributing to the strategic direction of Citi's internal audit function by maintaining a deep understanding of agile ways of working and supporting the global IA team in accordance with IA standards, Citi policies, and applicable regulations. The individual is expected to work in collaboration with IA stakeholders in the execution of improvements to Citi's IA ways of working, leveraging agility to enable achievement of internal audit's purpose. What you will do In this role, you will identify opportunities to improve Citi IA practices to further enhance and streamline internal audit's practices to deliver greater value, strengthen client relationships, and increase adaptability. You will collaborate with key stakeholders and gain feedback and perspective on the adequacy, value, and viability of proposed concepts and ideas, including dependencies and impediments, and present to IA leadership for consideration. In this role, you will support the internal audit function through assisting in developing and delivering training, workshops, pilots, coaching, and consulting to set the function up for success in achieving our purpose through auditing with agility. As part of your day-to-day activities, you will operate independently as a trusted partner across audit teams, proactively forming and maintaining partnerships within IA. You will also partner with other teams within IA (e.g., Methodology, Strategy and Change Management, Innovation, Communications, Learning and Development etc.) to identify dependencies, overlap, hand-offs, and opportunities to coordinate to ensure appropriate involvement as necessary for success and to avoid duplicative efforts. In this role, you will assist in developing and continually refining measures of success and progress for agility as an enabler of IA's purpose. You will act as a change agent to drive continuous improvement of IA ways of working to support a best-in-class audit function, sharing best practices and lessons learned. You may also collaborate across teams to assist the broader strategy team as needed. What we will need from you Previous experience within Internal Audit Previous experience managing and delivering end to end audit. Related certifications (CPA, ACA, CFA, CIA, CISA) preferred Consistently demonstrates clear and concise written and verbal communication skills Ability to influence others to implement creative solutions Strong problem-solving skills Ability to work collaboratively within and across teams Effective negotiation skills and stakeholder management skills Ability to effectively challenge the status quo and provide thought leadership Strong attention to detail Ability to manage and prioritize competing priorities and meet deadlines Takes proactive ownership of work Education Bachelor's Degree/University degree or equivalent experience Master's degree preferred What we can offer you Internal Audit is becoming a purpose-driven organization where we will develop and execute a strategy to be a Best-in-Class Audit function. Our excellence of execution will be achieved through simplification, automation and empowerment. This exciting role offers the opportunity to play a pivotal part in shaping the future of the Citi IA function. You will have the opportunity to direct, guide and support IA-wide cutting-edge research initiatives using data, AI and technology through a continuous process of innovation ideation / selection / prioritization, process optimization, solution prototyping and deployment. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances. Employee Assistance Program Pension Plan Paid Parental Leave Exclusive discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Decision Management Job Family: Business Analysis Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
AVP, Value Stream Execution page is loaded AVP, Value Stream Execution Apply remote type Hybrid locations LON - London time type Full time posted on Posted Yesterday job requisition id R-35833 Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Target Openings 1 What Is the Opportunity? Travelers is seeking a AVP, Value Stream Lead to drive the execution of business strategies in an agile fashion. In this highly visible position, you will be responsible for ensuring the Value Stream itself is correctly defined, mapped, optimized, managed, and improved upon over time. You will apply strong business acumen and leadership in partnership with technology counterparts to effectively plan and deliver business outcomes in service to your business unit's strategy. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee the body of work conducted within a value stream; accountable to lead, define, communicate, and champion work spanning across teams working toward common business outcomes primarily within a single business unit or product. Define short and long-term vision and strategy, facilitate and collaborate with leadership to understand business needs, ensuring alignment to overall business outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the value stream vision and strategy effectively to teams and stakeholders. Partner with Technology Value Stream leader to effectively define, plan and deliver business outcomes. Drive all aspects of change management, ensuring clear sponsorship and effective stakeholder engagement and communications. Define and manage risks to delivery of value and outcomes. Build and manage change readiness strategy, using data to understand the environment to prepare for effective behavioral change management. Identify and analyze change impact, assess organizational readiness, and create change management and change communications strategies that mitigate risk and maximize employee engagement. Effectively manage a portfolio of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed. Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities. Responsibility for the overall planning, staffing, budgeting, expense priority management, and recommendation of process changes. Manage a team; Develop a robust talent pipeline and ensure the strength of Travelers' brand while attracting top talent. Oversee data driven decisions related to funding and resource allocation, and prioritization of work; make trade-off decisions to balance quality, cost, and timelines to maximize business value and ensure alignment to business outcomes. Identify and plan for enterprise dependencies. Manage complex multi-team dynamics; remove impediments to teams' success and assist in conflict resolution, issue and dependency management. Build and foster collaborative relationships across business areas, with the ability to influence senior leadership. Perform other duties as assigned. What Will Our Ideal Candidate Have? Master's degree. Relevant experience in an Agile/execution leadership role delivering business solutions on a demanding schedule. Relevant experience of people leadership/ management experience. Strong business acumen and a deep strategic mindset. Proven analytical skills and experience making decisions based on hard and soft data. Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives. Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success. Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Value Stream. Change Agent: Demonstrated change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk. Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy. Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team. Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience. Collaboration: Expertise working with others in a cross-functional multi-team environment. Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development. What is a Must Have? Relevant business experience. People leadership/management experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit . Travelers has more than 33,000 employees in the United States, Canada, the United Kingdom, and Ireland. Explore life at Travelers . We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. Discover diversity and inclusion . Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. Read more about recognition .
May 01, 2024
Full time
AVP, Value Stream Execution page is loaded AVP, Value Stream Execution Apply remote type Hybrid locations LON - London time type Full time posted on Posted Yesterday job requisition id R-35833 Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Target Openings 1 What Is the Opportunity? Travelers is seeking a AVP, Value Stream Lead to drive the execution of business strategies in an agile fashion. In this highly visible position, you will be responsible for ensuring the Value Stream itself is correctly defined, mapped, optimized, managed, and improved upon over time. You will apply strong business acumen and leadership in partnership with technology counterparts to effectively plan and deliver business outcomes in service to your business unit's strategy. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee the body of work conducted within a value stream; accountable to lead, define, communicate, and champion work spanning across teams working toward common business outcomes primarily within a single business unit or product. Define short and long-term vision and strategy, facilitate and collaborate with leadership to understand business needs, ensuring alignment to overall business outcomes, including the business architecture and roadmap for achieving the strategy, vision and business outcomes; articulate the value stream vision and strategy effectively to teams and stakeholders. Partner with Technology Value Stream leader to effectively define, plan and deliver business outcomes. Drive all aspects of change management, ensuring clear sponsorship and effective stakeholder engagement and communications. Define and manage risks to delivery of value and outcomes. Build and manage change readiness strategy, using data to understand the environment to prepare for effective behavioral change management. Identify and analyze change impact, assess organizational readiness, and create change management and change communications strategies that mitigate risk and maximize employee engagement. Effectively manage a portfolio of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed. Identify innovative solutions both internally and in the external marketplace; ensure competitive and industry benchmarking of critical capabilities. Responsibility for the overall planning, staffing, budgeting, expense priority management, and recommendation of process changes. Manage a team; Develop a robust talent pipeline and ensure the strength of Travelers' brand while attracting top talent. Oversee data driven decisions related to funding and resource allocation, and prioritization of work; make trade-off decisions to balance quality, cost, and timelines to maximize business value and ensure alignment to business outcomes. Identify and plan for enterprise dependencies. Manage complex multi-team dynamics; remove impediments to teams' success and assist in conflict resolution, issue and dependency management. Build and foster collaborative relationships across business areas, with the ability to influence senior leadership. Perform other duties as assigned. What Will Our Ideal Candidate Have? Master's degree. Relevant experience in an Agile/execution leadership role delivering business solutions on a demanding schedule. Relevant experience of people leadership/ management experience. Strong business acumen and a deep strategic mindset. Proven analytical skills and experience making decisions based on hard and soft data. Strong knowledge of the Line of Business with the ability to develop and leverage business and/or vendor partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives. Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success. Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the Value Stream. Change Agent: Demonstrated change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk. Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy. Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team. Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience. Collaboration: Expertise working with others in a cross-functional multi-team environment. Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development. What is a Must Have? Relevant business experience. People leadership/management experience. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit . Travelers has more than 33,000 employees in the United States, Canada, the United Kingdom, and Ireland. Explore life at Travelers . We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. Discover diversity and inclusion . Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. Explore benefits . Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. Read more about recognition .
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
May 01, 2024
Full time
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
Salary 45,000 - 60,000 GBP per year Requirements: - 2+ years commercial experience Magento 2 PHP 7+ HTML, Javascript (jQuery, Knockout), and CSS Source control with git Server operation Commitment to best practices and industry standards Excellent communication skills Responsibilities: - You'll work as part of a collaborative and creative, multidisciplinary team to develop e-commerce solutions, from project initiation to delivery, and beyond. This includes working alongside UX experts, clients and other developers to define solutions, as well as applying your technical skills to build the technology and deliver the vision: • Installing and customising modules • Managing shop data and integration points • Developing custom functionality • Implementing templates and theming • Testing, deploying, supporting and optimising the final product. Technologies: - Magento - PHP - HTML5 - jQuery - JavaScript - CSS - Git - Drupal - Laravel - WordPress - Vue - Composer - NPM - DevOps - Atlassian More: Concentric CX is a dynamic technology first, customer experience agency. We specialise in designing and building technology solutions that create growth for global brands and businesses. This includes building and managing BTB / BTC online shops, websites, and sales optimisation applications. We operate as a small-medium sized team, and are all committed to delivering first class experiences for our clients and their customers. Each member of the team excels at what they do. By combining all our unique talents, we're able to push the boundaries for every single organisation we partner with. Our offices are based in central Manchester. But we know office-based work isn't for everyone, so fully embrace hybrid and remote working. Each member of the team has a different work pattern and we respect that. We're always in touch online, and organise plenty of opportunities for the team to get together.
Apr 29, 2024
Full time
Salary 45,000 - 60,000 GBP per year Requirements: - 2+ years commercial experience Magento 2 PHP 7+ HTML, Javascript (jQuery, Knockout), and CSS Source control with git Server operation Commitment to best practices and industry standards Excellent communication skills Responsibilities: - You'll work as part of a collaborative and creative, multidisciplinary team to develop e-commerce solutions, from project initiation to delivery, and beyond. This includes working alongside UX experts, clients and other developers to define solutions, as well as applying your technical skills to build the technology and deliver the vision: • Installing and customising modules • Managing shop data and integration points • Developing custom functionality • Implementing templates and theming • Testing, deploying, supporting and optimising the final product. Technologies: - Magento - PHP - HTML5 - jQuery - JavaScript - CSS - Git - Drupal - Laravel - WordPress - Vue - Composer - NPM - DevOps - Atlassian More: Concentric CX is a dynamic technology first, customer experience agency. We specialise in designing and building technology solutions that create growth for global brands and businesses. This includes building and managing BTB / BTC online shops, websites, and sales optimisation applications. We operate as a small-medium sized team, and are all committed to delivering first class experiences for our clients and their customers. Each member of the team excels at what they do. By combining all our unique talents, we're able to push the boundaries for every single organisation we partner with. Our offices are based in central Manchester. But we know office-based work isn't for everyone, so fully embrace hybrid and remote working. Each member of the team has a different work pattern and we respect that. We're always in touch online, and organise plenty of opportunities for the team to get together.
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 27, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
Aug 15, 2023
Contractor
Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
The Role Own the end-to-end architecture and technical approaches for key, large-scale Drupal implementations, providing leadership and guidance to other architects, technical and functional team members, establishing best practice guidelines and frameworks, accelerators, and innovative solutions Leading cross functional teams in an agile delivery process, responsible for a delivering first class user experiences, building content management solutions, e-commerce, and bespoke web applications in Drupal and other LAMP-stack frameworks such as Symfony and Magento. Own the technical delivery of solutions, ensuring robust, scalable solutions - with the support of other senior web developers and architects to design and deliver appropriate technical solutions Lead the continuous improvement of the architecture and development process, practices, tools and techniques Coach and mentor others to share knowledge and experience and help grow the team Contribute to sales and business development activities, supporting RFP responses and proactive proposals, demonstrating how your solution achieves the customer need and vision Your Profile In-depth and up-to-date knowledge of Drupal, including experience architecting and developing over multiple Drupal versions. In-depth digital platform architecture experience, including awareness of the latest techniques, standards and best practices. Proven track record of delivering complex platforms at scale in both B2B and B2C settings Excellent knowledge of PHP, including Object Oriented techniques and design patterns. Any experience of other modern PHP frameworks such as Symfony is a distinct advantage Experience of deploying and managing applications on the Acquia Enterprise Cloud platform, and knowledge and experience of the Acquia Marketing Cloud product set and their application within a Digital Architecture Demonstrable understanding and experience of designing modern digital architectures, including modern JavaScript applications, mobile architectures and development approaches (including native, hybrid, PWA), cloud native architectures on key cloud platforms (AWS, GCP, Azure) and headless/decoupled architecture patterns. Experience of leading agile teams and working in an agile manner in a commercial environment Experience of delivering web solutions in an integrated environment, with an understanding of how to optimise solutions to gain performance and stability Experience of DevOps - including Configuration Management, Environment Management, Continuous Integration/Deployment and Release Management Awareness of best practice in enterprise integration, microservices, API development, security and scalability - ideally with experience/certification in one or more architecture methodologies Why Capgemini is unique Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
Sep 23, 2022
Full time
The Role Own the end-to-end architecture and technical approaches for key, large-scale Drupal implementations, providing leadership and guidance to other architects, technical and functional team members, establishing best practice guidelines and frameworks, accelerators, and innovative solutions Leading cross functional teams in an agile delivery process, responsible for a delivering first class user experiences, building content management solutions, e-commerce, and bespoke web applications in Drupal and other LAMP-stack frameworks such as Symfony and Magento. Own the technical delivery of solutions, ensuring robust, scalable solutions - with the support of other senior web developers and architects to design and deliver appropriate technical solutions Lead the continuous improvement of the architecture and development process, practices, tools and techniques Coach and mentor others to share knowledge and experience and help grow the team Contribute to sales and business development activities, supporting RFP responses and proactive proposals, demonstrating how your solution achieves the customer need and vision Your Profile In-depth and up-to-date knowledge of Drupal, including experience architecting and developing over multiple Drupal versions. In-depth digital platform architecture experience, including awareness of the latest techniques, standards and best practices. Proven track record of delivering complex platforms at scale in both B2B and B2C settings Excellent knowledge of PHP, including Object Oriented techniques and design patterns. Any experience of other modern PHP frameworks such as Symfony is a distinct advantage Experience of deploying and managing applications on the Acquia Enterprise Cloud platform, and knowledge and experience of the Acquia Marketing Cloud product set and their application within a Digital Architecture Demonstrable understanding and experience of designing modern digital architectures, including modern JavaScript applications, mobile architectures and development approaches (including native, hybrid, PWA), cloud native architectures on key cloud platforms (AWS, GCP, Azure) and headless/decoupled architecture patterns. Experience of leading agile teams and working in an agile manner in a commercial environment Experience of delivering web solutions in an integrated environment, with an understanding of how to optimise solutions to gain performance and stability Experience of DevOps - including Configuration Management, Environment Management, Continuous Integration/Deployment and Release Management Awareness of best practice in enterprise integration, microservices, API development, security and scalability - ideally with experience/certification in one or more architecture methodologies Why Capgemini is unique Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Sep 21, 2022
Full time
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team. This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution. You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution. Service Desk Analyst Requirements: Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system. Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above. Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages. A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited. Service Desk Analyst Benefits: 25 days annual leave entitlement Healthcare Cash Plan Pension Scheme Talent Management Programmes and e-learning access Wellbeing and Employee Engagement initiatives A subsidised on-site gym Free parking is provided to staff either on site or nearby If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter! Closing Date: Monday 10th January 2022 Interview Date(s): Wed 19th/Thurs 20th January 2022 Our Values: Adaptability, Accountability, Ambition Our Equality, Diversity and Inclusion Commitment Statement Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds. We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
Jan 08, 2022
Full time
Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team. This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution. You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution. Service Desk Analyst Requirements: Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system. Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above. Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages. A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited. Service Desk Analyst Benefits: 25 days annual leave entitlement Healthcare Cash Plan Pension Scheme Talent Management Programmes and e-learning access Wellbeing and Employee Engagement initiatives A subsidised on-site gym Free parking is provided to staff either on site or nearby If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter! Closing Date: Monday 10th January 2022 Interview Date(s): Wed 19th/Thurs 20th January 2022 Our Values: Adaptability, Accountability, Ambition Our Equality, Diversity and Inclusion Commitment Statement Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds. We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply
Nov 08, 2021
Contractor
Concept Resourcing are currently looking to recruit an Experienced IT Support Manager within/ commutable to North London to provide end user support within an Educational setting. The end client are a foundation of 5 educational settings and the role involves providing managing a team of IT Support professionals, providing operational advise and hands on 2nd and 3rd line support to all users. Additionally, you will also be providing day to day oversight of the IT Support functions and ensuring SLAs are met. Finally, you are expected to assist in the projects to enhance the foundation technology infrastructure, system enhancements, patching, maintenance, replacement, and development. Package information: 8:00am - 17:00pm* £275 to £315 per day ( negotiable ) payable via umbrella (inside IR35) Enhance DBS required - MUST be able to pass Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date The Role: Will involve the following tasks: To provide a high degree of technical expertise and analytical skill in the areas under the remit of the post and so affect speedy resolution/escalation of faults. To proactively identify problems from the analysis of incident data and support trends Manage incidents and problem tickets within SLA's Manage information security incidents within SLA's Provide 2nd and 3rd Line of support for computing and AV estate Provide 2nd and 3rd line of support for the server and the network infrastructure Proactively monitor system performance to recognise potential issues Provide solutions to complex problems Respond to support requests in a timely and courteous manner, resolving 80% or more incoming support calls at first point of contact Manage and maintain technology and systems used by the school, Support IT projects with the installation of software, hardware and associated peripheral device drivers, patching and information security needs, Assist with the administration and configuration of Microsoft 365, Azure environment, InTune/MDM, Office 365, AV Systems and all systems and platforms across the foundation Assist in the production and upkeep of all technical documentation in line with company standards Assist the Application team where necessary Engage with the estate team in rolling out new systems Ensure all system are available, up to date and secure Ensure all system are patched and maintained appropriately and within the Information Security framework Document learning and sharing those with the IT Support Team Drive automation of repeated processes Manage telephony systems Maintain asset and inventory register Report ticket resolution progress against SLAs The Candidate: MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence: Provide the client with high levels of customer service and have a proven background in doing so Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding, must be service oriented, In-depth use and understanding of Microsoft environments (M365 in including Group Policy, Windows 10, Office, Teams, SharePoint, etc.), Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0) Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam) Supporting and maintaining an enterprise network, including Firewalls, Routers, APs etc. Demonstrated experience in Windows Server 2008 - 2019, Windows 10, Office 365, Exchange, Azure, networking and VoIP Understanding of TCP/IP Networking LAN/WAN (DNS, DHCP, RAS, VPN) Understanding of application architecture / OSI model Experience of PowerShell/automation would be preferable, but not essential, An industry relevant certification such as an IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar is advantageous Experience on problem identification and solving, Active change agent, Can do attitude, Ability to analyse a problem, direct appropriate course of action, and escalate when necessary, Experience in google gsuite and classroom, Experience with information and log interrogation If you are interested in this vacancy please click apply
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
Nov 04, 2021
Full time
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
Hillingdon Council: Putting our Residents first. Information and Communications Technology plays a crucial role in delivering and supporting the huge range of services provided by the London Borough of Hillingdon to our Residents. The London Borough of Hillingdon ICT department delivers high quality ICT services and digital capabilities enabling us to continue providing excellent services to our Residents. About the role The ICT team is looking to appoint an experienced first line ICT Service Desk Agent to work on our Service desk. As part of a fast paced, motivated team you will be working on our ICT Service Desk which is the first point of contact for ICT issues and queries for all council employees. It is a busy and often demanding role within an excellent working environment and a friendly team. This role is predominantly office based although occasional visits to a user's location will be required. You will assist users with a wide range of Incidents & Service requests via telephone, self service and face to face. You will be working on a rota basis covering the hours of 8 - 5.30 working days i.e. Monday to Friday excluding Bank Holidays. About you The Service Desk Agent will have a broad range of experience and skill in software systems. You will be an excellent communicator, with an ability to maintain a positive, client focused image whilst working determinately to resolve requests and incidents. You will be an individual who is capable of working effectively alone, and as part of a team. The ideal candidate will have: - An ICT support & troubleshooting background (Incidents & Service Requests). - Experience in various ICT technologies. - Ability to communicate effectively at all levels both written and verbal. - Excellent customer service skills. - An understanding of ITIL best practices. - A willingness to learn and adapt to new systems and working practices. What we offer We offer a range of Company benefits. These vary according to the business area and role but may include: local government average salary pension scheme free parking (4 days a week) if based at the Civic Centre a 36-hour week for all full-time staff generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days career breaks flexible working hours season ticket loan access to a Credit Union access to a wide range of training and courses discount on a variety of Adult Education courses run by the Council payment of professional fees where these are required discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes) cycle purchase scheme car sharing scheme 30% discount on green fees at council-owned golf courses Additional information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Nov 04, 2021
Full time
Hillingdon Council: Putting our Residents first. Information and Communications Technology plays a crucial role in delivering and supporting the huge range of services provided by the London Borough of Hillingdon to our Residents. The London Borough of Hillingdon ICT department delivers high quality ICT services and digital capabilities enabling us to continue providing excellent services to our Residents. About the role The ICT team is looking to appoint an experienced first line ICT Service Desk Agent to work on our Service desk. As part of a fast paced, motivated team you will be working on our ICT Service Desk which is the first point of contact for ICT issues and queries for all council employees. It is a busy and often demanding role within an excellent working environment and a friendly team. This role is predominantly office based although occasional visits to a user's location will be required. You will assist users with a wide range of Incidents & Service requests via telephone, self service and face to face. You will be working on a rota basis covering the hours of 8 - 5.30 working days i.e. Monday to Friday excluding Bank Holidays. About you The Service Desk Agent will have a broad range of experience and skill in software systems. You will be an excellent communicator, with an ability to maintain a positive, client focused image whilst working determinately to resolve requests and incidents. You will be an individual who is capable of working effectively alone, and as part of a team. The ideal candidate will have: - An ICT support & troubleshooting background (Incidents & Service Requests). - Experience in various ICT technologies. - Ability to communicate effectively at all levels both written and verbal. - Excellent customer service skills. - An understanding of ITIL best practices. - A willingness to learn and adapt to new systems and working practices. What we offer We offer a range of Company benefits. These vary according to the business area and role but may include: local government average salary pension scheme free parking (4 days a week) if based at the Civic Centre a 36-hour week for all full-time staff generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days career breaks flexible working hours season ticket loan access to a Credit Union access to a wide range of training and courses discount on a variety of Adult Education courses run by the Council payment of professional fees where these are required discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes) cycle purchase scheme car sharing scheme 30% discount on green fees at council-owned golf courses Additional information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Oct 06, 2021
Full time
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Job Profile Summary Bp is on the exciting journey transforming our traditional businesses to providing our customers increasingly more complex products supporting them on their path to a net zero future. We are seeking an experienced Capability Specialist to further develop commercial skills across bp. Our customers vary widely from a steel producer, airline, car manufacturer or fleet owner wanting to move to electric vehicles. Working with customer facing teams across bp to create and deliver up-skilling and deep skilling activities Collaborating with sales leaders you will develop insight on the sales and customer management skills needed for the future, guided by industrial, procurement and customer trends. Applying your learning and development expertise. Embracing the latest digital technology and learning solutions, you will approach creating and delivering engaging learning to our global external facing teams in a fresh and modern creative way. Inspiring them to change the way they interact, develop and sell new products and solutions. Job Advert What you'll be able to do: Engage with Sales managers as a trusted advisor to fully understand their learning needs to steer and advise on the right learning activity. Including introducing and selecting new approaches and learning technology. Working across the bp business identify common areas where we need to develop new skills or upskill existing Lead a network / community of practice of sales leaders or representatives Handle relationships with external suppliers and consultants Operationalize the curation, design and maintenance of learning offers. In partnership with colleagues, develop the relevant learning matrix for each subject area. Experiences you'll bring: Several years' experience in talent development - addressing employee & business capability needs building and deploying learning solutions; designing and delivering engaging ways of learning; supporting continuous improvement activity and organizational change. Experience of operating in an external facing environment gained in, for example, sales or customer service. Excellent performance consulting, relationship management and communication skills and a focus on delivering pragmatic learning solutions in response to business challenges. A passion for technology and helping customers achieve their goals and transitions to a low carbon world An ability to clearly link value to business results Experience of organizational change management and working in a matrixed organization. Active partnering with other skills leaders and learning managers to ensure alignment, standardization where applicable and quick identification of common needs across the business. Job specific competencies include: Solution scoping and prototyping; multi-modal delivery (Instructor Led Training, Virtual Instructor Led Training); collection, analysis, and synthesis of data. In addition, it would be helpful to have: A relevant honours degree, digital skills & ability to work with an agile mindset and methodologies, innovation in capability development, data management, proactive change agent, risk management. If you think you have the right skills set and excited to be part of a team of diverse and forward-thinking team, apply today! At bp, we provide great environment & benefits such as an inclusive culture, a great work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Yes - up to 10% Time Type Full time Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
Oct 05, 2021
Full time
Job Profile Summary Bp is on the exciting journey transforming our traditional businesses to providing our customers increasingly more complex products supporting them on their path to a net zero future. We are seeking an experienced Capability Specialist to further develop commercial skills across bp. Our customers vary widely from a steel producer, airline, car manufacturer or fleet owner wanting to move to electric vehicles. Working with customer facing teams across bp to create and deliver up-skilling and deep skilling activities Collaborating with sales leaders you will develop insight on the sales and customer management skills needed for the future, guided by industrial, procurement and customer trends. Applying your learning and development expertise. Embracing the latest digital technology and learning solutions, you will approach creating and delivering engaging learning to our global external facing teams in a fresh and modern creative way. Inspiring them to change the way they interact, develop and sell new products and solutions. Job Advert What you'll be able to do: Engage with Sales managers as a trusted advisor to fully understand their learning needs to steer and advise on the right learning activity. Including introducing and selecting new approaches and learning technology. Working across the bp business identify common areas where we need to develop new skills or upskill existing Lead a network / community of practice of sales leaders or representatives Handle relationships with external suppliers and consultants Operationalize the curation, design and maintenance of learning offers. In partnership with colleagues, develop the relevant learning matrix for each subject area. Experiences you'll bring: Several years' experience in talent development - addressing employee & business capability needs building and deploying learning solutions; designing and delivering engaging ways of learning; supporting continuous improvement activity and organizational change. Experience of operating in an external facing environment gained in, for example, sales or customer service. Excellent performance consulting, relationship management and communication skills and a focus on delivering pragmatic learning solutions in response to business challenges. A passion for technology and helping customers achieve their goals and transitions to a low carbon world An ability to clearly link value to business results Experience of organizational change management and working in a matrixed organization. Active partnering with other skills leaders and learning managers to ensure alignment, standardization where applicable and quick identification of common needs across the business. Job specific competencies include: Solution scoping and prototyping; multi-modal delivery (Instructor Led Training, Virtual Instructor Led Training); collection, analysis, and synthesis of data. In addition, it would be helpful to have: A relevant honours degree, digital skills & ability to work with an agile mindset and methodologies, innovation in capability development, data management, proactive change agent, risk management. If you think you have the right skills set and excited to be part of a team of diverse and forward-thinking team, apply today! At bp, we provide great environment & benefits such as an inclusive culture, a great work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Yes - up to 10% Time Type Full time Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.