IT CoordinatorCompetitive Salary + 31 Days Holiday + Training + PensionCross Hands - On-siteBrilliant opportunity for someone to establish themselves in a role where you work closely with the IT Manager in delivering and supporting all IT services.This job aligns well with a proactive self starter who has strong infrastructure skills which include things such as Networking, VMWare & Communication protocols, etc. We are looking for someone who has the ability to multitask and can take ownership of the role. Our client is a manufacturer and is renowned for their high-level service and support to customers from local markets to global companies. They are eager to recruit a highly motivated individual who wants to put their skill to the test.You will be responsible for leading site IT infrastructure projects, IT improvement activities, and act as a second line of support for IT software & hardware. In this position you will be acting as the interim IT Manager in their absence, so having someone with good years of experience, is important to succeed here.The role: IT Coordinator Working onsite in Cross Hands Deputising for the IT Manager in their absence Assisting with IT Infrastructure projects, improvement activities, etc Overseeing the IT helpdeskThe Person requires; Strong experience in a similar IT technical support environment Infrastructure skills including, Servers, Networking, VMWare and communication protocols A proactive self starter who can establish ownership in the role Ability to foster strong relationships both internally and externally. Reference Number:BBBH226018To apply for this role or to be considered for further roles, please click "Apply Now"Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 02, 2024
Full time
IT CoordinatorCompetitive Salary + 31 Days Holiday + Training + PensionCross Hands - On-siteBrilliant opportunity for someone to establish themselves in a role where you work closely with the IT Manager in delivering and supporting all IT services.This job aligns well with a proactive self starter who has strong infrastructure skills which include things such as Networking, VMWare & Communication protocols, etc. We are looking for someone who has the ability to multitask and can take ownership of the role. Our client is a manufacturer and is renowned for their high-level service and support to customers from local markets to global companies. They are eager to recruit a highly motivated individual who wants to put their skill to the test.You will be responsible for leading site IT infrastructure projects, IT improvement activities, and act as a second line of support for IT software & hardware. In this position you will be acting as the interim IT Manager in their absence, so having someone with good years of experience, is important to succeed here.The role: IT Coordinator Working onsite in Cross Hands Deputising for the IT Manager in their absence Assisting with IT Infrastructure projects, improvement activities, etc Overseeing the IT helpdeskThe Person requires; Strong experience in a similar IT technical support environment Infrastructure skills including, Servers, Networking, VMWare and communication protocols A proactive self starter who can establish ownership in the role Ability to foster strong relationships both internally and externally. Reference Number:BBBH226018To apply for this role or to be considered for further roles, please click "Apply Now"Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
May 02, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
May 02, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
We are seeking a Project Coordinator to join our clients technology team. The successful candidate will ensure effective tracking and management of ongoing projects within the tech department. Client Details Our client is a Tech company based in Hertfordshire (accessible via Metropolitan line). With a focus on creating efficient workplace solutions, the company has developed a robust reputation in the market and is constantly seeking to expand its team with skilled professionals. Description Ideally experience with JIRA Service Desk and ClickUp (preference is JSD) Experience in managing an internal tool migration Some basic project management background or experience Experience in change management and adoption of internal processes L&D or Training Background SME in a tool - implemented the internal use of one, documentation, training Manage and track project activities within the technology department. Ensure project deadlines are met and communicate any potential setbacks. Develop project strategies and plans. Coordinate with various team members to ensure project success. Manage project budgets and resources effectively. Regularly update all stakeholders with project status and progress. Identify and mitigate project risks. Maintain project documentation and ensure all compliance requirements are met. Profile Experience in managing and tracking projects within the technology sector. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well within a team and coordinate with various departments. Strong problem-solving abilities and a proactive approach to project management. Job Offer A competitive salary of circa £45,000 per year. Healthcare benefits after a probation period with employee premiums paid by the company. A variable bonus scheme, offering up to 10% of the salary. A basic stakeholder pension scheme after 3 months, administered through Standard Life.
May 01, 2024
Full time
We are seeking a Project Coordinator to join our clients technology team. The successful candidate will ensure effective tracking and management of ongoing projects within the tech department. Client Details Our client is a Tech company based in Hertfordshire (accessible via Metropolitan line). With a focus on creating efficient workplace solutions, the company has developed a robust reputation in the market and is constantly seeking to expand its team with skilled professionals. Description Ideally experience with JIRA Service Desk and ClickUp (preference is JSD) Experience in managing an internal tool migration Some basic project management background or experience Experience in change management and adoption of internal processes L&D or Training Background SME in a tool - implemented the internal use of one, documentation, training Manage and track project activities within the technology department. Ensure project deadlines are met and communicate any potential setbacks. Develop project strategies and plans. Coordinate with various team members to ensure project success. Manage project budgets and resources effectively. Regularly update all stakeholders with project status and progress. Identify and mitigate project risks. Maintain project documentation and ensure all compliance requirements are met. Profile Experience in managing and tracking projects within the technology sector. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well within a team and coordinate with various departments. Strong problem-solving abilities and a proactive approach to project management. Job Offer A competitive salary of circa £45,000 per year. Healthcare benefits after a probation period with employee premiums paid by the company. A variable bonus scheme, offering up to 10% of the salary. A basic stakeholder pension scheme after 3 months, administered through Standard Life.
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & Thursdays Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home and the offices Dedicated digital learning platform supported by our experienced in-house learning and development team
May 01, 2024
Full time
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) hybrid Team Days Mondays & Thursdays Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home and the offices Dedicated digital learning platform supported by our experienced in-house learning and development team
We are seeking a Project Coordinator to join our clients technology team. The successful candidate will ensure effective tracking and management of ongoing projects within the tech department. Client Details Our client is a Tech company based in Hertfordshire (accessible via Metropolitan line). With a focus on creating efficient workplace solutions, the company has developed a robust reputation in the market and is constantly seeking to expand its team with skilled professionals. Description Ideally experience with JIRA Service Desk and ClickUp (preference is JSD) Experience in managing an internal tool migration Some basic project management background or experience Experience in change management and adoption of internal processes L&D or Training Background SME in a tool - implemented the internal use of one, documentation, training Manage and track project activities within the technology department. Ensure project deadlines are met and communicate any potential setbacks. Develop project strategies and plans. Coordinate with various team members to ensure project success. Manage project budgets and resources effectively. Regularly update all stakeholders with project status and progress. Identify and mitigate project risks. Maintain project documentation and ensure all compliance requirements are met. Profile Experience in managing and tracking projects within the technology sector. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well within a team and coordinate with various departments. Strong problem-solving abilities and a proactive approach to project management. Job Offer A competitive salary of circa £45,000 per year. Healthcare benefits after a probation period with employee premiums paid by the company. A variable bonus scheme, offering up to 10% of the salary. A basic stakeholder pension scheme after 3 months, administered through Standard Life.
May 01, 2024
Full time
We are seeking a Project Coordinator to join our clients technology team. The successful candidate will ensure effective tracking and management of ongoing projects within the tech department. Client Details Our client is a Tech company based in Hertfordshire (accessible via Metropolitan line). With a focus on creating efficient workplace solutions, the company has developed a robust reputation in the market and is constantly seeking to expand its team with skilled professionals. Description Ideally experience with JIRA Service Desk and ClickUp (preference is JSD) Experience in managing an internal tool migration Some basic project management background or experience Experience in change management and adoption of internal processes L&D or Training Background SME in a tool - implemented the internal use of one, documentation, training Manage and track project activities within the technology department. Ensure project deadlines are met and communicate any potential setbacks. Develop project strategies and plans. Coordinate with various team members to ensure project success. Manage project budgets and resources effectively. Regularly update all stakeholders with project status and progress. Identify and mitigate project risks. Maintain project documentation and ensure all compliance requirements are met. Profile Experience in managing and tracking projects within the technology sector. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to work well within a team and coordinate with various departments. Strong problem-solving abilities and a proactive approach to project management. Job Offer A competitive salary of circa £45,000 per year. Healthcare benefits after a probation period with employee premiums paid by the company. A variable bonus scheme, offering up to 10% of the salary. A basic stakeholder pension scheme after 3 months, administered through Standard Life.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 01, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service. You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude. Role Requirements Experience of working in an MSP or similar IT related environment. Windows Server OS Role and Feature administration, in particular; Active Directory Group Policy Microsoft 365 Admin Centre administration. Support of modern desktop environments (Windows 10 / macOS). Polite, confident, and effective communicator. Sincere passion for exceptional customer service. Maintain a high standard of work and professionalism. Team player ability to work effectively as part of a team to achieve shared goals. Full UK driving license. Role Responsibilities Incident Coordinator on a Rota Monitor RMM dashboards and execute required actions to mitigate all incidents and events. BAU support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation. We re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Training and certification pathways to enhance your technical skills Employment anniversary awards Company funded social events Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
May 01, 2024
Full time
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service. You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude. Role Requirements Experience of working in an MSP or similar IT related environment. Windows Server OS Role and Feature administration, in particular; Active Directory Group Policy Microsoft 365 Admin Centre administration. Support of modern desktop environments (Windows 10 / macOS). Polite, confident, and effective communicator. Sincere passion for exceptional customer service. Maintain a high standard of work and professionalism. Team player ability to work effectively as part of a team to achieve shared goals. Full UK driving license. Role Responsibilities Incident Coordinator on a Rota Monitor RMM dashboards and execute required actions to mitigate all incidents and events. BAU support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation. We re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The successful candidate will receive the following benefits: 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Training and certification pathways to enhance your technical skills Employment anniversary awards Company funded social events Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
May 01, 2024
Full time
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
Helpdesk Coordinator / Scheduler From £28,500-£30,500 (Depending on experience) plus paid overtime ILFORD Full time office-based role - 10 mins walk from station or Free Parking Have you arranged Engineers diary before? I am recruiting for the UK's largest independent company specialising in the installation and servicing of all makes and models of commercial equipment. They have an exciting role to join the help desk to book and schedule Engineers. This is a busy and varied role where you will in a small team supported by a team manager. Coordinator The Coordinators responsibility is to respond to reactive calls and manage the Engineer's work load and to ensure that our customers are receiving the appropriate assistance. This includes prioritisation, and resolution of end user help requests, including the monitoring and tracking of the engineers. Previous experience in a Facilities helpdesk or a previous experience of coordinating or scheduling of engineers is required for this role. Hours will be Mon-Fri 08:30 to 17:30 Saturday morning 09:00-13:00 on rota basis 1-3 paying Time and Half. 10 mins walk from station or Free Parking
May 01, 2024
Full time
Helpdesk Coordinator / Scheduler From £28,500-£30,500 (Depending on experience) plus paid overtime ILFORD Full time office-based role - 10 mins walk from station or Free Parking Have you arranged Engineers diary before? I am recruiting for the UK's largest independent company specialising in the installation and servicing of all makes and models of commercial equipment. They have an exciting role to join the help desk to book and schedule Engineers. This is a busy and varied role where you will in a small team supported by a team manager. Coordinator The Coordinators responsibility is to respond to reactive calls and manage the Engineer's work load and to ensure that our customers are receiving the appropriate assistance. This includes prioritisation, and resolution of end user help requests, including the monitoring and tracking of the engineers. Previous experience in a Facilities helpdesk or a previous experience of coordinating or scheduling of engineers is required for this role. Hours will be Mon-Fri 08:30 to 17:30 Saturday morning 09:00-13:00 on rota basis 1-3 paying Time and Half. 10 mins walk from station or Free Parking
Page Personnel Secretarial & Business Support
Warrington, Cheshire
The Helpdesk / Admin role is an integral part of the Facilities Management team, providing administrative and customer service support y, based in Great Sankey Warrington. Client Details Our client is a medium-sized entity operating within the Energy & Natural Resources industry. With a strong reputation for delivering quality services, they pride themselves on their commitment to both their clients and their employees. Description Join our team as a Temp Administrator, where you'll play a crucial role in ensuring the smoothoperation of logbook and tracker management within the Company. Your responsibilities will includemanaging logbooks, tracking maintenance activities, and following up on outstanding remedial work.We're looking for someone detail-oriented and efficient to join our dynamic team.Key Responsibilities: Chasing contractors to drive down backlog reactive tasks. Cleansing damages tracker, chasing jobs and pushing to completion, ensuring submissionfor invoicing. Processing TVR's, cleansing trackers to ensure tasks are being quoted, completed andinvoiced in a timely manner. Producing reports as required. Some data entry updating notes in the CAFM system. Electronic filing on the SharePoint system as required. Answering Helpdesk calls and taking messages if no other coordinators are available toanswer. Maintain logbooks for maintenance activities. Follow up on outstanding remedial work and ensure timely completion Profile to have Experience in working within Facilities Management Job Offer Salary: £13.50 per hourGeneral Overview & Contract Information: Expected length of assignment will be 6-8 weeks initially. Working hours 8am-5pm Monday to Friday (1 hour lunch) Office Based
May 01, 2024
Full time
The Helpdesk / Admin role is an integral part of the Facilities Management team, providing administrative and customer service support y, based in Great Sankey Warrington. Client Details Our client is a medium-sized entity operating within the Energy & Natural Resources industry. With a strong reputation for delivering quality services, they pride themselves on their commitment to both their clients and their employees. Description Join our team as a Temp Administrator, where you'll play a crucial role in ensuring the smoothoperation of logbook and tracker management within the Company. Your responsibilities will includemanaging logbooks, tracking maintenance activities, and following up on outstanding remedial work.We're looking for someone detail-oriented and efficient to join our dynamic team.Key Responsibilities: Chasing contractors to drive down backlog reactive tasks. Cleansing damages tracker, chasing jobs and pushing to completion, ensuring submissionfor invoicing. Processing TVR's, cleansing trackers to ensure tasks are being quoted, completed andinvoiced in a timely manner. Producing reports as required. Some data entry updating notes in the CAFM system. Electronic filing on the SharePoint system as required. Answering Helpdesk calls and taking messages if no other coordinators are available toanswer. Maintain logbooks for maintenance activities. Follow up on outstanding remedial work and ensure timely completion Profile to have Experience in working within Facilities Management Job Offer Salary: £13.50 per hourGeneral Overview & Contract Information: Expected length of assignment will be 6-8 weeks initially. Working hours 8am-5pm Monday to Friday (1 hour lunch) Office Based
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
May 01, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Randstad Construction & Property
Huddersfield, Yorkshire
Job Title: Help Desk Coordinator Salary: £26,500 Location: Huddersfield Working hours: 40 hours per week Are you an experienced facilities administrator looking for a new and exciting opportunity? Do you want to join a growing organisation that offers a variety of benefits? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to be part of their team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Job Title: Help Desk Coordinator Salary: £26,500 Location: Huddersfield Working hours: 40 hours per week Are you an experienced facilities administrator looking for a new and exciting opportunity? Do you want to join a growing organisation that offers a variety of benefits? Randstad Solutions are working with a national organisation who are seeking a confident, organised individual to be part of their team. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. Package includes: 25 days annual leave plus bank holidays Generous pension scheme Training and development courses Generous life assurance Main duties include Being the main point of contact for subcontractors, managing their processes and prompting updates. Closing off jobs for engineers. Raising of reactive & PPM work orders. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assisting with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Logging engineers overtime and holidays for weekly reporting to management. Providing general administrative support. Being able to adapt to new systems that include financial aspects. What we are looking for: Strong administration and customer service skills. Experience working in a Facilities Management environment. Knowledge of Microsoft Office packages. Strong planning and organisational skills, with attention to detail. Educated to GCSE level or equivalent. Interested? Please apply with an updated CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
May 01, 2024
Full time
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: Act as the first point of contact for new calls into the business from either current client's as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
May 01, 2024
Full time
Job title: BSC Helpdesk Coordinator Location: BSC - Avondale House Phoenix Crescent Strathclyde Business Park, BellshillML43NJ Contract length: 3 months initial contract to extend Work Hour: Full Time Monday-Friday 09:00-17.00 Hourly Rate- £12.36/hour RandstadSourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a well established Facilities Management company on a 3 months initial contract to extend. In this role you will carry out administration tasks - raising purchase orders/ processing invoices / booking rooms / filing / running reports. Some other duties include; Running and distribution of scheduled reports to assist with the preparation of Monthly Performance Reports for all Contracts, using Computer Aided Facilities Management Systems (Maximo/Coupa/SAP/Business Intelligence). HR administration, including: collation and recording of absence returns from sites. Using Coupa Purchasing system to ensure 3-way match from raising purchase orders to Invoice payment (including dealing with any queries) Booking Travel / Training Raising Sales Invoices Ongoing review of Purchase orders and Work in Progress Reconciliation of Purchase Card Expenditure Maintain office supplies, including control and distribution of stationery, telephony and IT equipment and procurement via raising Purchase Orders on COUPA. Being able to work to various deadlines throughout the month. Supporting BSC Helpdesk Other general administrative support as directed by the local and Management team. To be considered for the Contract Administrator role you must have the following skills and experience Previous experience within Administration is a must. Excellent PC Skills to include outlook / word / excel / powerpoint Use of Computer Aided Facilities Management Systems (Maximo/Coupa/SAP) knowledge of raising orders - general administration office duties - desirable but not essential Experience or Understanding of Facilities Management. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 01, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Helpdesk Coordinator £24,000 - £28,000 + Progression + Training + Company Benefits Hertfordshire Are you a Helpdesk Coordinator or similar with a background in client facing roles, looking to join a globally renowned company who can help you progress your career with progression and training? On offer is the opportunity to work within a global company, who work with a host of blue-chip companies such as Porshe, Starbucks, Adidas. This long standing business are able to offer a role with guaranteed stability due to long standing contracts already in place and new contracts on the horizon. In this role, you will be working around on a hybrid basis mainly working at the office taking calls from clients, raising tickets, supporting any customers with and issues. You will also get the chance to travel to sites with the engineers. If you have an interest in software, electronics and supporting clients this is the role for you. This role would suit a Helpdesk Coordinator or similar with a background in supporting customers looking for the opportunity to join a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference:Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire
Apr 30, 2024
Full time
Helpdesk Coordinator £24,000 - £28,000 + Progression + Training + Company Benefits Hertfordshire Are you a Helpdesk Coordinator or similar with a background in client facing roles, looking to join a globally renowned company who can help you progress your career with progression and training? On offer is the opportunity to work within a global company, who work with a host of blue-chip companies such as Porshe, Starbucks, Adidas. This long standing business are able to offer a role with guaranteed stability due to long standing contracts already in place and new contracts on the horizon. In this role, you will be working around on a hybrid basis mainly working at the office taking calls from clients, raising tickets, supporting any customers with and issues. You will also get the chance to travel to sites with the engineers. If you have an interest in software, electronics and supporting clients this is the role for you. This role would suit a Helpdesk Coordinator or similar with a background in supporting customers looking for the opportunity to join a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference:Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
An experienced SAP Support Officer with experience in financial processes in an enterprise environment is needed to join our team at the Central Bedfordshire Council based in Shefford on a full-time, hybrid working basis. Central Bedfordshire Council (CBC) has a leading Information Technology service with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff. This is a crucial role for CBC. It ensures that colleagues are supported in using S4/HANA for all areas of Finance (in particular, Accounts Receivable). The post holder will also be expected to recommend and implement improvements in our use of S4/HANA (especially for the Finance module). The Council is engaged in an increasingly transformational approach to service provision, and IT is critical to the success of this as we drive a digital-first agenda to ensure staff are engaged in activities that add the greatest value. This is an excellent opportunity to progress your career with a well-established company! About the Role We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager. The SAP Support Officer will work with S4/HANA, Fiori, SAP Analytics Cloud as well as our standard Microsoft products. You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Key Responsibilities: Think analytically and solve complex problems as part of providing support for S4/HANA Look for opportunities for improving the use of S4/HANA within the Council Deliver and document processes and procedures Work with multiple other teams across the Council, including IT teams, operations, projects, service desk, etc Required Experience: Experience in financial processes in an enterprise environment Experience in supporting and completing configuration of SAP (preferably S4/HANA) Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP) Knowledge and experience of SAP Analytics Cloud (SAC) Some exposure to Local Government Required Skills: As a confident and great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) -? This is a valuable part of our rewards package for employees and includes life insurance The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (permanent staff only) A comprehensive IT package to support you to work safely and effectively Annually paid social work fees? for qualified social workers in adults and children's (including senior practitioners) and Team Managers? where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement gives you the option to work from home and access any of our? office locations A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; SAP Application Support Specialist, SAP User Support Technician, SAP System Support Coordinator, SAP IT Support Officer, SAP Customer Support Representative, SAP Operations Support Analyst, and SAP Technical Support Agent may also be considered for this role.
Apr 30, 2024
Full time
An experienced SAP Support Officer with experience in financial processes in an enterprise environment is needed to join our team at the Central Bedfordshire Council based in Shefford on a full-time, hybrid working basis. Central Bedfordshire Council (CBC) has a leading Information Technology service with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff. This is a crucial role for CBC. It ensures that colleagues are supported in using S4/HANA for all areas of Finance (in particular, Accounts Receivable). The post holder will also be expected to recommend and implement improvements in our use of S4/HANA (especially for the Finance module). The Council is engaged in an increasingly transformational approach to service provision, and IT is critical to the success of this as we drive a digital-first agenda to ensure staff are engaged in activities that add the greatest value. This is an excellent opportunity to progress your career with a well-established company! About the Role We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager. The SAP Support Officer will work with S4/HANA, Fiori, SAP Analytics Cloud as well as our standard Microsoft products. You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Key Responsibilities: Think analytically and solve complex problems as part of providing support for S4/HANA Look for opportunities for improving the use of S4/HANA within the Council Deliver and document processes and procedures Work with multiple other teams across the Council, including IT teams, operations, projects, service desk, etc Required Experience: Experience in financial processes in an enterprise environment Experience in supporting and completing configuration of SAP (preferably S4/HANA) Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP) Knowledge and experience of SAP Analytics Cloud (SAC) Some exposure to Local Government Required Skills: As a confident and great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) -? This is a valuable part of our rewards package for employees and includes life insurance The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (permanent staff only) A comprehensive IT package to support you to work safely and effectively Annually paid social work fees? for qualified social workers in adults and children's (including senior practitioners) and Team Managers? where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement gives you the option to work from home and access any of our? office locations A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; SAP Application Support Specialist, SAP User Support Technician, SAP System Support Coordinator, SAP IT Support Officer, SAP Customer Support Representative, SAP Operations Support Analyst, and SAP Technical Support Agent may also be considered for this role.
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to £35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on or send your current CV to .
Apr 30, 2024
Full time
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to £35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on or send your current CV to .
Trinity Resource Solutions
High Wycombe, Buckinghamshire
Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday. Key Responsibilities: Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues. Support the Service & Support team, aiding both the Director and Operations Manager. Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination. Engage with the technical team to supply clients with pertinent information and quotations. Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion. Key Skills: Proficient negotiation and persuasion skills to achieve objectives. Outstanding interpersonal and communication abilities. A strong customer service ethos, with the capacity to handle complaints with empathy. Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail. Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel. Benefits: Private Health Cover
Apr 30, 2024
Full time
Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday. Key Responsibilities: Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues. Support the Service & Support team, aiding both the Director and Operations Manager. Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination. Engage with the technical team to supply clients with pertinent information and quotations. Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion. Key Skills: Proficient negotiation and persuasion skills to achieve objectives. Outstanding interpersonal and communication abilities. A strong customer service ethos, with the capacity to handle complaints with empathy. Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail. Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel. Benefits: Private Health Cover