This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Senior IT Support Analyst required to work in a busy educational environment and deputise for the IT Manager on numerous occasions when required. You will be an engaging and supportive techie and enjoy dealing with people and a combination of different technologies on a daily basis. You must be proficient with Servers, physical and virtual through MS HyperV Diagnosing and troubleshooting network and switch issues as well as dealing with more front-end infrastructure and AV. This is a site-based role where you will be dealing with technical and non-technical staff and be given the opportunity for really progression into an IT Manager role. Skills: (Azure, Server Admin, OS) 365 / LAN / WAN Agile
May 18, 2024
Full time
Senior IT Support Analyst required to work in a busy educational environment and deputise for the IT Manager on numerous occasions when required. You will be an engaging and supportive techie and enjoy dealing with people and a combination of different technologies on a daily basis. You must be proficient with Servers, physical and virtual through MS HyperV Diagnosing and troubleshooting network and switch issues as well as dealing with more front-end infrastructure and AV. This is a site-based role where you will be dealing with technical and non-technical staff and be given the opportunity for really progression into an IT Manager role. Skills: (Azure, Server Admin, OS) 365 / LAN / WAN Agile
Infrastructure Services Analyst, ITIL, ISO 27001, WAN, LAN, MPLS, WIFI, Global IT Environment, Part Remote, 12 month FTC Infrastructure Services Analyst required to work for a Professional Services business based in the City of London. However, this will be a role where you will be in the office for 3 days per week and at home the other 2. This is a 12 month Fixed Term Contract but has every chance of going permanent. The Infrastructure Services Analyst will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage and unified communications. Read on for more details Key skills and experience required Minimum of 5 years' experience in an IT infrastructure role managing a complex and global IT environment. Experience of working in an ITIL operational process environment and ideally having worked within an ISO 27001 accredited environment or equivalent. Well-developed troubleshooting skills. Strong interpersonal and communication skills. Effectively prioritise and execute tasks and can adapt to shifting priorities in the daily workload. A good understanding of working with the business to align IT solutions with business needs. Ability to work on own initiative and as part of a team. Professional manner with the ability to work under pressure and prioritise effectively. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
May 18, 2024
Full time
Infrastructure Services Analyst, ITIL, ISO 27001, WAN, LAN, MPLS, WIFI, Global IT Environment, Part Remote, 12 month FTC Infrastructure Services Analyst required to work for a Professional Services business based in the City of London. However, this will be a role where you will be in the office for 3 days per week and at home the other 2. This is a 12 month Fixed Term Contract but has every chance of going permanent. The Infrastructure Services Analyst will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage and unified communications. Read on for more details Key skills and experience required Minimum of 5 years' experience in an IT infrastructure role managing a complex and global IT environment. Experience of working in an ITIL operational process environment and ideally having worked within an ISO 27001 accredited environment or equivalent. Well-developed troubleshooting skills. Strong interpersonal and communication skills. Effectively prioritise and execute tasks and can adapt to shifting priorities in the daily workload. A good understanding of working with the business to align IT solutions with business needs. Ability to work on own initiative and as part of a team. Professional manner with the ability to work under pressure and prioritise effectively. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives. Experience and Skills 5+ years' Desktop, Networking, Server or application support experience. Ability to communicate and advise technical/service information to different levels. Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary £40,000-£45,000
May 18, 2024
Full time
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives. Experience and Skills 5+ years' Desktop, Networking, Server or application support experience. Ability to communicate and advise technical/service information to different levels. Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary £40,000-£45,000
Technology Associate/ Junior Solutions Architect AWS/Azure experience with Insurance highly preferable Join a global leading insurance company in the Regulatory and Risk team, and work with Technical Leads to provide architectural support for the portfolio initiative. You will be part of the team supporting archiving decisions. Requirements: - AWS/Azure experience with Insurance highly preferable - AWS certification is preferred - Experience in supporting end-to-end architecture across software and infrastructure components - Knowledge and understanding of enterprise integration patterns, architecture design concepts - Comfortable in collaborating with Product owners, Analyst and Developers We are looking for someone who is early on in their architecture career and looking for somewhere to move long-term, grow, and progress with the team. If you have AWS/Azure experience and certification, experience in supporting end-to-end architecture across software and infrastructure components, knowledge and understanding of enterprise integration patterns, architecture design concepts, and comfortable in collaborating with Product owners, Analyst, and Developers, we would love to hear from you. You must be eligible to work in the UK as there is no sponsorship on offer Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
May 18, 2024
Full time
Technology Associate/ Junior Solutions Architect AWS/Azure experience with Insurance highly preferable Join a global leading insurance company in the Regulatory and Risk team, and work with Technical Leads to provide architectural support for the portfolio initiative. You will be part of the team supporting archiving decisions. Requirements: - AWS/Azure experience with Insurance highly preferable - AWS certification is preferred - Experience in supporting end-to-end architecture across software and infrastructure components - Knowledge and understanding of enterprise integration patterns, architecture design concepts - Comfortable in collaborating with Product owners, Analyst and Developers We are looking for someone who is early on in their architecture career and looking for somewhere to move long-term, grow, and progress with the team. If you have AWS/Azure experience and certification, experience in supporting end-to-end architecture across software and infrastructure components, knowledge and understanding of enterprise integration patterns, architecture design concepts, and comfortable in collaborating with Product owners, Analyst, and Developers, we would love to hear from you. You must be eligible to work in the UK as there is no sponsorship on offer Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
A great energy client based in London is looking for a Full Stack Python Engineer with DevOps to come and join their team. The role is 2 days in the office and 3 days WFH. This role is very hands-on with coding so you will need to be comfortable getting stuck in. You will need to be comfortable managing a small team of engineers to deliver projects and help with their ongoing personal and professional development. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that developer tasks and Jira tickets are feasible to deliver. Translate designs and wireframes into high quality code. Develop new user-facing features using frameworks such as React.js. Other frameworks will be considered. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Excellent Benefits 25 days' annual leave and bank holidays Recognition schemes allowing colleagues to say thanks Company contribution to your pension scheme Family friendly policies, including enhanced company maternity/paternity and shared parental benefits Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Season ticket loan scheme to support your commute Skills Knowledge and Expertise Experience of coding Python and using the Django framework (other frameworks will be considered). Experience of coding in a front-end capacity (preferably React but other frameworks will be considered). Microservices and using related tools. Docker, Docker Compose, Kubernetes. Databases SQL RESTful API development and management. Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services Excellent communication and teamwork skills.
May 18, 2024
Full time
A great energy client based in London is looking for a Full Stack Python Engineer with DevOps to come and join their team. The role is 2 days in the office and 3 days WFH. This role is very hands-on with coding so you will need to be comfortable getting stuck in. You will need to be comfortable managing a small team of engineers to deliver projects and help with their ongoing personal and professional development. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that developer tasks and Jira tickets are feasible to deliver. Translate designs and wireframes into high quality code. Develop new user-facing features using frameworks such as React.js. Other frameworks will be considered. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Excellent Benefits 25 days' annual leave and bank holidays Recognition schemes allowing colleagues to say thanks Company contribution to your pension scheme Family friendly policies, including enhanced company maternity/paternity and shared parental benefits Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Season ticket loan scheme to support your commute Skills Knowledge and Expertise Experience of coding Python and using the Django framework (other frameworks will be considered). Experience of coding in a front-end capacity (preferably React but other frameworks will be considered). Microservices and using related tools. Docker, Docker Compose, Kubernetes. Databases SQL RESTful API development and management. Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services Excellent communication and teamwork skills.
IT Support Analyst Based in Castle Donington, £51k per annum plus £5,000 shift allowance 42 hours a week (24x7 operation) Where IT meets Warehouse distribution and automation . This is a vital role where you will be ensuring the smooth running of the automated distribution centre for a very large well known retailer. Based on the clients established and well run site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact on the logistics system Anticipating operational issues and monitor technical availability and performance. So, what's on our wish list of skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years experience in IT, or ITIL Foundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice to have section it would be great if you had some experience in software application support, logistics, high-volume manufacturing, or transportation environment and knowledge of programming languages (Java, Python, PL/SQL, C++), WMS, WCS, networking, and server infrastructure. The company offers a great host of benefits including a 6% pension contribution, private health, dental and optical cover, and employee assistance schemes. Interested in a further chat ? Great, hit apply now
May 18, 2024
Full time
IT Support Analyst Based in Castle Donington, £51k per annum plus £5,000 shift allowance 42 hours a week (24x7 operation) Where IT meets Warehouse distribution and automation . This is a vital role where you will be ensuring the smooth running of the automated distribution centre for a very large well known retailer. Based on the clients established and well run site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact on the logistics system Anticipating operational issues and monitor technical availability and performance. So, what's on our wish list of skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years experience in IT, or ITIL Foundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice to have section it would be great if you had some experience in software application support, logistics, high-volume manufacturing, or transportation environment and knowledge of programming languages (Java, Python, PL/SQL, C++), WMS, WCS, networking, and server infrastructure. The company offers a great host of benefits including a 6% pension contribution, private health, dental and optical cover, and employee assistance schemes. Interested in a further chat ? Great, hit apply now
Main purpose of the role The primary responsibility of this role is to manage the Technology Support Services (part of DTS team), responsible for effective management of IT systems, business applications & information; and adapt CIFF's IT systems and related operational procedures to be more efficient, effective, and streamlined across all locations. The role will involve working directly with the Head of DTS and India Operations, Change Delivery Programme Manager, Technical Architect, IT Analysts, main point of contact for third party services providers and a wide range of stakeholders across the organisation, to efficiently deliver the technology support services. The role requires effective management of IT systems and assets, delivery of fit-for-purpose IT services, management of technology support services team and to act in alignment with CIFF staff needs and system functionality to contribute to organisational policy. It also includes handling the global annual IT operations budgets and ensuring cost effectiveness. The role is crucial for creating and maintaining focus, enthusiasm, and momentum through effective leadership for technology support services team and building people-centric team ethos, enabling positive and productive environment for employees at work. The role also has line management responsibilities for the IT Analysts in the DTS team across locations and will be responsible for performance management and pay review related aspects of the team.The role holder will also be expected to deputise for the Head of Digital Technology Solutions specifically in relation to IT Service Delivery matters across any location in times of absence and where appropriate delegation is requested. Role's responsibilities Strategy & planning Prepare and present high-quality analysis and research, as required, to support the business needs in determining future strategic priorities and setting operational plans for IT support. Lead and deliver on the development of sustainable strategies related to global technology support services which fundamentally contributes to the realisation of DTS strategy and the associated digital and technology investments, alongside other team members. Delivery & performance Develop, set and drive objectives for the technology support services team, with a key focus on customer service and satisfaction. Accountable for team delivery against the agreed objectives and for the effectiveness and efficiency of technology support services across CIFF. Lead and deliver the overall technology support services portfolio, overall management for resourcing, budget control, communication, and implementation. Develop and maintain the required processes, tools, and templates, covering all the aspects of how team operates and how technology projects are planned, executed, and implemented to the organisation. Maintain essential IT operations, including business applications, IT infrastructure, servers, email systems, audio-visual equipment, and end user computing devices across all the operating offices. Own projects, solutions, and key responsibilities within a larger business initiative. Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software and identify opportunities and make recommendations for effective and efficient use and adoption of IT systems across the organisation. Develop and implement of IT policies and best practice guides for the organisation. Direct line management for the technology support services team members, provide direction for the technology support services team members and identify the opportunities for team training and skills advancement. Conduct regular system audits and share regular operation system reports with senior staff. Oversee and determine the timeframes for major IT projects including system updates, upgrades, migrations, and outages. Third party supplier management for the technology support services portfolio across CIFF Track and maintain hardware and software inventory. Stakeholder and partner management Conduct rigorous research and evaluation of potential partners, using agreed corporate protocols and techniques, to assess their suitability and credentials for collaborating on technology initiatives. Apply CIFF's agreed account management disciplines and approaches in all dealings with vendors and stakeholders, to ensure productive and professional relationships are maintained in a coordinated and strategic manner. Collaborating with senior colleagues, help to develop strategic technical capabilities to support CIFF's field facing agenda. Membership and leadership of the team Be a role model to less experienced team members, demonstrating CIFF's leadership behaviours and providing mentorship to aid their growth. Adopt a coaching approach with colleagues which instills a culture of openness and trust, embraces diverse thinking, and encourages continuous improvement and learning. We operate a matrix structure so reporting lines can vary between specific aspects of the role. Qualifications & Experience Experience working in multi-site organisations, preferably international. ITIL and MS Administration / Azure / Power Platform Certification. Excellent knowledge and experience on technical management, information analysis and of the following technologies: o Microsoft 365 including Exchange, SharePoint, OneDrive, and Teams o Microsoft Intune, Group Policy Management, Active Directory and Azure Active Directory o Microsoft Azure o Citrix ShareFile and Mimecast (mail gateway, Large File Send, Secure Messaging) o Networking Concepts and supporting product knowledge o Mobile Data Management and Telephony o Polycom based AV infrastructure. Self-starter with the ability to work and prioritise activities without supervision. Ability to manage expectations from the business and manage personnel. Educated to degree level, with appropriate specialist accreditation. Builds valuable partnerships/relationships based on shared goals, transparency, and mutual respect. Constantly seeks opportunities to improve and innovate, driving towards ever greater effectiveness and impact. Excellent communication & interpersonal skills, written, verbal & exceptional active listening skills, with a customer service mentality. Ability to clearly articulate messages to a variety of audiences using multi-channels. Able to effectively & collaboratively at all levels in an organisation influence other and move toward a common vision or goal. Forward-looking with a holistic approach and strong business acumen with an understanding of organisational issues and challenges. Good organisational skills with a natural inclination for planning strategy and tactics, problem-solving and root causes identification skills. Strong ability to prioritise, multitask and work independently, whilst maintaining the quality of work expected and meeting multiple deadlines as required. Flexible and adaptable; able to work in ambiguous situations, resilient and tenacious with a propensity to persevere. Is passionate about CIFF's mission, maintaining perspective on how daily actions contribute to improving the lives of children. Key working relationships CIFF CAO Head of DTS Change Delivery team IT Analysts Programme and Sector team SPOCs Management dimensions Responsibility for Technology support services team financial budget planning and tracking. The salary for this role is £80,000 per annum. Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to the following: Annual leave - 25 days per annum. Increasing by 1 day after each year of service, to a maximum of 30 days. Bonus - CIFF currently operates a discretionary bonus scheme. Training allowance Wellbeing allowance Life insurance Medical insurance Please submit your application on or before 27th May 2024.
May 18, 2024
Full time
Main purpose of the role The primary responsibility of this role is to manage the Technology Support Services (part of DTS team), responsible for effective management of IT systems, business applications & information; and adapt CIFF's IT systems and related operational procedures to be more efficient, effective, and streamlined across all locations. The role will involve working directly with the Head of DTS and India Operations, Change Delivery Programme Manager, Technical Architect, IT Analysts, main point of contact for third party services providers and a wide range of stakeholders across the organisation, to efficiently deliver the technology support services. The role requires effective management of IT systems and assets, delivery of fit-for-purpose IT services, management of technology support services team and to act in alignment with CIFF staff needs and system functionality to contribute to organisational policy. It also includes handling the global annual IT operations budgets and ensuring cost effectiveness. The role is crucial for creating and maintaining focus, enthusiasm, and momentum through effective leadership for technology support services team and building people-centric team ethos, enabling positive and productive environment for employees at work. The role also has line management responsibilities for the IT Analysts in the DTS team across locations and will be responsible for performance management and pay review related aspects of the team.The role holder will also be expected to deputise for the Head of Digital Technology Solutions specifically in relation to IT Service Delivery matters across any location in times of absence and where appropriate delegation is requested. Role's responsibilities Strategy & planning Prepare and present high-quality analysis and research, as required, to support the business needs in determining future strategic priorities and setting operational plans for IT support. Lead and deliver on the development of sustainable strategies related to global technology support services which fundamentally contributes to the realisation of DTS strategy and the associated digital and technology investments, alongside other team members. Delivery & performance Develop, set and drive objectives for the technology support services team, with a key focus on customer service and satisfaction. Accountable for team delivery against the agreed objectives and for the effectiveness and efficiency of technology support services across CIFF. Lead and deliver the overall technology support services portfolio, overall management for resourcing, budget control, communication, and implementation. Develop and maintain the required processes, tools, and templates, covering all the aspects of how team operates and how technology projects are planned, executed, and implemented to the organisation. Maintain essential IT operations, including business applications, IT infrastructure, servers, email systems, audio-visual equipment, and end user computing devices across all the operating offices. Own projects, solutions, and key responsibilities within a larger business initiative. Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software and identify opportunities and make recommendations for effective and efficient use and adoption of IT systems across the organisation. Develop and implement of IT policies and best practice guides for the organisation. Direct line management for the technology support services team members, provide direction for the technology support services team members and identify the opportunities for team training and skills advancement. Conduct regular system audits and share regular operation system reports with senior staff. Oversee and determine the timeframes for major IT projects including system updates, upgrades, migrations, and outages. Third party supplier management for the technology support services portfolio across CIFF Track and maintain hardware and software inventory. Stakeholder and partner management Conduct rigorous research and evaluation of potential partners, using agreed corporate protocols and techniques, to assess their suitability and credentials for collaborating on technology initiatives. Apply CIFF's agreed account management disciplines and approaches in all dealings with vendors and stakeholders, to ensure productive and professional relationships are maintained in a coordinated and strategic manner. Collaborating with senior colleagues, help to develop strategic technical capabilities to support CIFF's field facing agenda. Membership and leadership of the team Be a role model to less experienced team members, demonstrating CIFF's leadership behaviours and providing mentorship to aid their growth. Adopt a coaching approach with colleagues which instills a culture of openness and trust, embraces diverse thinking, and encourages continuous improvement and learning. We operate a matrix structure so reporting lines can vary between specific aspects of the role. Qualifications & Experience Experience working in multi-site organisations, preferably international. ITIL and MS Administration / Azure / Power Platform Certification. Excellent knowledge and experience on technical management, information analysis and of the following technologies: o Microsoft 365 including Exchange, SharePoint, OneDrive, and Teams o Microsoft Intune, Group Policy Management, Active Directory and Azure Active Directory o Microsoft Azure o Citrix ShareFile and Mimecast (mail gateway, Large File Send, Secure Messaging) o Networking Concepts and supporting product knowledge o Mobile Data Management and Telephony o Polycom based AV infrastructure. Self-starter with the ability to work and prioritise activities without supervision. Ability to manage expectations from the business and manage personnel. Educated to degree level, with appropriate specialist accreditation. Builds valuable partnerships/relationships based on shared goals, transparency, and mutual respect. Constantly seeks opportunities to improve and innovate, driving towards ever greater effectiveness and impact. Excellent communication & interpersonal skills, written, verbal & exceptional active listening skills, with a customer service mentality. Ability to clearly articulate messages to a variety of audiences using multi-channels. Able to effectively & collaboratively at all levels in an organisation influence other and move toward a common vision or goal. Forward-looking with a holistic approach and strong business acumen with an understanding of organisational issues and challenges. Good organisational skills with a natural inclination for planning strategy and tactics, problem-solving and root causes identification skills. Strong ability to prioritise, multitask and work independently, whilst maintaining the quality of work expected and meeting multiple deadlines as required. Flexible and adaptable; able to work in ambiguous situations, resilient and tenacious with a propensity to persevere. Is passionate about CIFF's mission, maintaining perspective on how daily actions contribute to improving the lives of children. Key working relationships CIFF CAO Head of DTS Change Delivery team IT Analysts Programme and Sector team SPOCs Management dimensions Responsibility for Technology support services team financial budget planning and tracking. The salary for this role is £80,000 per annum. Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to the following: Annual leave - 25 days per annum. Increasing by 1 day after each year of service, to a maximum of 30 days. Bonus - CIFF currently operates a discretionary bonus scheme. Training allowance Wellbeing allowance Life insurance Medical insurance Please submit your application on or before 27th May 2024.
Working Model: Hybrid (3 days onsite in a week) We are looking for a talented and experienced Solution Architect with deeper expertise in Digital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) and Cloud cost optimization approach to join our team. As a Solution Architect, you will play a crucial role in technical advisory & solutions part of sales support, designing & implementing scalable, robust, and efficient solutions that meet the business requirements of our clients. You will work with President-UK & team to collaborate with potential & existing customers, and stakeholders, including business analysts, project managers, and development teams, to gather requirements, define architectures, and provide technical guidance throughout the software development lifecycle . You are all set to : Work with UK & European sales leaders and the wider Client organization to win new business. Collaborate with Customers ( Prospects & existing) and Client's internal stakeholders to understand business requirements and translate them into scalable solution designs. Keen focus on understanding the functional and non-functional requirements Ability to articulate thought into actions to diverse sets of audiences like Business analysts, testers, coders, architects, and DevOps. Provide technical thought leadership to customers (prospects & existing) and guidance to Client's development teams, ensuring adherence to architectural best practices and standards. Be Business Savvy ready to present business solutions to business sponsors. Be a problem solver and focus on providing different solutions to problems. Design end-to-end technical solutions that align with businessobjectives, ensuring scalability, performance, security, and maintainability. Build and operationalize target state architecture. Conduct architecture reviews and provide recommendations to improve system performance, reliability, and usability. Develop architectural documentation, including system diagrams, specifications, and guidelines, to support project delivery and future maintenance. Evaluate and selectappropriate technologies, frameworks, and tools to meet project requirements. Lead proof-of-concept efforts and perform technical feasibility studies tovalidatesolution designs. Collaborate with infrastructure and operations teams to ensure smooth deployment and operations of the solution. Stay up to date with emerging technologies, industry trends, and best practices, and make recommendations for their application within the organization. Identifytechnical risks and issues and develop mitigation strategies to ensure successful project delivery. Be Hands-On ready to dive deeper into technology when needed. Understand Data design patterns. Conceive, and create on-paper solutions for target state architecture. Guide/Mentor tech team when needed. Evangelize the solution to different stakeholders . Experience in Healthcare, Banking & finance , and Manufacturing industry will be the added value , but not mandatory. You bring in : Proven track recordof10+ yearsin a solution architect role with an overall experience of15+ years. Strong experience designing and implementing scalable, distributed, and high-performance systems. Proven track recordin supporting pre-sales and sales activities enabling revenue growth. Providing thought leadership with prospect & existin g customers and internal Client teams. DeeperexpertiseinDigital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) , and Cloud cost optimization approach. Experience in designing solutions using the .NET tech stack, including C#, ASP.NET, and .NET Core. Experience with cloud platforms such as AWS and/or Azure (also Google Cloud Platform will be good - not mandatory). Familiarity with Event-Driven Architecture (EDA) and experience in designing event-driven systems using Cloud Platform as a Service (PaaS) offerings. Familiarity with microservices architecture and containerization technologies such as Docker and Kubernetes. Experience in Data Analytics, ML solutions & technology solutions . Gen AI R&D experience and understanding of business needs will be great. Strong analytical and problem-solving skills. Excellent customer-facing , verbal , and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders. Ability to work collaboratively in a cross-functional team environment. Proficiencyin one or more programming languages and frameworks. Knowledge of database technologies, both SQL and NoSQL. Knowledge of frontend technologies and frameworks such as Angular, React, or Vue.js. Familiarity with DevOps practices and tools. Understanding of agile software development methodologies. Skills Job Description Job Title: Solution Architect Location: London, UK Duration: Permanent Working Model: Hybrid (3 days onsite in a week) We are looking for a talented and experienced Solution Architect with deeper expertise in Digital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) and Cloud cost optimization approach to join our team. As a Solution Architect, you will play a crucial role in technical advisory & solutions part of sales support, designing & implementing scalable, robust, and efficient solutions that meet the business requirements of our clients. You will work with President-UK & team to collaborate with potential & existing customers, and stakeholders, including business analysts, project managers, and development teams, to gather requirements, define architectures, and provide technical guidance throughout the software development lifecycle . You are all set to : Work with UK & European sales leaders and the wider Client organization to win new business. Collaborate with Customers ( Prospects & existing) and Client's internal stakeholders to understand business requirements and translate them into scalable solution designs. Keen focus on understanding the functional and non-functional requirements Ability to articulate thought into actions to diverse sets of audiences like Business analysts, testers, coders, architects, and DevOps. Provide technical thought leadership to customers (prospects & existing) and guidance to Client's development teams, ensuring adherence to architectural best practices and standards. Be Business Savvy ready to present business solutions to business sponsors. Be a problem solver and focus on providing different solutions to problems. Design end-to-end technical solutions that align with businessobjectives, ensuring scalability, performance, security, and maintainability. Build and operationalize target state architecture. Conduct architecture reviews and provide recommendations to improve system performance, reliability, and usability. Develop architectural documentation, including system diagrams, specifications, and guidelines, to support project delivery and future maintenance. Evaluate and selectappropriate technologies, frameworks, and tools to meet project requirements. Lead proof-of-concept efforts and perform technical feasibility studies tovalidatesolution designs. Collaborate with infrastructure and operations teams to ensure smooth deployment and operations of the solution. Stay up to date with emerging technologies, industry trends, and best practices, and make recommendations for their application within the organization. Identifytechnical risks and issues and develop mitigation strategies to ensure successful project delivery. Be Hands-On ready to dive deeper into technology when needed. Understand Architecture design patterns, MVC, Microservices etc. Understand Data design patterns. Conceive, and create on-paper solutions for target state architecture. Guide/Mentor tech team when needed. Evangelize the solution to different stakeholders . Experience in Healthcare, Banking & finance , and Manufacturing industry will be the added value , but not mandatory. You bring in : Proven track recordof10+ yearsin a solution architect role with an overall experience of15+ years. Strong experience designing and implementing scalable, distributed, and high-performance systems. Proven track recordin supporting pre-sales and sales activities enabling revenue growth. Providing thought leadership with prospect & existin g customers and internal Client teams. DeeperexpertiseinDigital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) , and Cloud cost optimization approach. Experience in designing solutions using the .NET tech stack, including C#, ASP.NET, and .NET Core. Experience with cloud platforms such as AWS and/or Azure (also Google Cloud Platform will be good - not mandatory). Familiarity with Event-Driven Architecture (EDA) and experience in designing event-driven systems using Cloud Platform as a Service (PaaS) offerings. Familiarity with microservices architecture and containerization technologies such as Docker and Kubernetes. . click apply for full job details
May 18, 2024
Full time
Working Model: Hybrid (3 days onsite in a week) We are looking for a talented and experienced Solution Architect with deeper expertise in Digital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) and Cloud cost optimization approach to join our team. As a Solution Architect, you will play a crucial role in technical advisory & solutions part of sales support, designing & implementing scalable, robust, and efficient solutions that meet the business requirements of our clients. You will work with President-UK & team to collaborate with potential & existing customers, and stakeholders, including business analysts, project managers, and development teams, to gather requirements, define architectures, and provide technical guidance throughout the software development lifecycle . You are all set to : Work with UK & European sales leaders and the wider Client organization to win new business. Collaborate with Customers ( Prospects & existing) and Client's internal stakeholders to understand business requirements and translate them into scalable solution designs. Keen focus on understanding the functional and non-functional requirements Ability to articulate thought into actions to diverse sets of audiences like Business analysts, testers, coders, architects, and DevOps. Provide technical thought leadership to customers (prospects & existing) and guidance to Client's development teams, ensuring adherence to architectural best practices and standards. Be Business Savvy ready to present business solutions to business sponsors. Be a problem solver and focus on providing different solutions to problems. Design end-to-end technical solutions that align with businessobjectives, ensuring scalability, performance, security, and maintainability. Build and operationalize target state architecture. Conduct architecture reviews and provide recommendations to improve system performance, reliability, and usability. Develop architectural documentation, including system diagrams, specifications, and guidelines, to support project delivery and future maintenance. Evaluate and selectappropriate technologies, frameworks, and tools to meet project requirements. Lead proof-of-concept efforts and perform technical feasibility studies tovalidatesolution designs. Collaborate with infrastructure and operations teams to ensure smooth deployment and operations of the solution. Stay up to date with emerging technologies, industry trends, and best practices, and make recommendations for their application within the organization. Identifytechnical risks and issues and develop mitigation strategies to ensure successful project delivery. Be Hands-On ready to dive deeper into technology when needed. Understand Data design patterns. Conceive, and create on-paper solutions for target state architecture. Guide/Mentor tech team when needed. Evangelize the solution to different stakeholders . Experience in Healthcare, Banking & finance , and Manufacturing industry will be the added value , but not mandatory. You bring in : Proven track recordof10+ yearsin a solution architect role with an overall experience of15+ years. Strong experience designing and implementing scalable, distributed, and high-performance systems. Proven track recordin supporting pre-sales and sales activities enabling revenue growth. Providing thought leadership with prospect & existin g customers and internal Client teams. DeeperexpertiseinDigital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) , and Cloud cost optimization approach. Experience in designing solutions using the .NET tech stack, including C#, ASP.NET, and .NET Core. Experience with cloud platforms such as AWS and/or Azure (also Google Cloud Platform will be good - not mandatory). Familiarity with Event-Driven Architecture (EDA) and experience in designing event-driven systems using Cloud Platform as a Service (PaaS) offerings. Familiarity with microservices architecture and containerization technologies such as Docker and Kubernetes. Experience in Data Analytics, ML solutions & technology solutions . Gen AI R&D experience and understanding of business needs will be great. Strong analytical and problem-solving skills. Excellent customer-facing , verbal , and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders. Ability to work collaboratively in a cross-functional team environment. Proficiencyin one or more programming languages and frameworks. Knowledge of database technologies, both SQL and NoSQL. Knowledge of frontend technologies and frameworks such as Angular, React, or Vue.js. Familiarity with DevOps practices and tools. Understanding of agile software development methodologies. Skills Job Description Job Title: Solution Architect Location: London, UK Duration: Permanent Working Model: Hybrid (3 days onsite in a week) We are looking for a talented and experienced Solution Architect with deeper expertise in Digital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) and Cloud cost optimization approach to join our team. As a Solution Architect, you will play a crucial role in technical advisory & solutions part of sales support, designing & implementing scalable, robust, and efficient solutions that meet the business requirements of our clients. You will work with President-UK & team to collaborate with potential & existing customers, and stakeholders, including business analysts, project managers, and development teams, to gather requirements, define architectures, and provide technical guidance throughout the software development lifecycle . You are all set to : Work with UK & European sales leaders and the wider Client organization to win new business. Collaborate with Customers ( Prospects & existing) and Client's internal stakeholders to understand business requirements and translate them into scalable solution designs. Keen focus on understanding the functional and non-functional requirements Ability to articulate thought into actions to diverse sets of audiences like Business analysts, testers, coders, architects, and DevOps. Provide technical thought leadership to customers (prospects & existing) and guidance to Client's development teams, ensuring adherence to architectural best practices and standards. Be Business Savvy ready to present business solutions to business sponsors. Be a problem solver and focus on providing different solutions to problems. Design end-to-end technical solutions that align with businessobjectives, ensuring scalability, performance, security, and maintainability. Build and operationalize target state architecture. Conduct architecture reviews and provide recommendations to improve system performance, reliability, and usability. Develop architectural documentation, including system diagrams, specifications, and guidelines, to support project delivery and future maintenance. Evaluate and selectappropriate technologies, frameworks, and tools to meet project requirements. Lead proof-of-concept efforts and perform technical feasibility studies tovalidatesolution designs. Collaborate with infrastructure and operations teams to ensure smooth deployment and operations of the solution. Stay up to date with emerging technologies, industry trends, and best practices, and make recommendations for their application within the organization. Identifytechnical risks and issues and develop mitigation strategies to ensure successful project delivery. Be Hands-On ready to dive deeper into technology when needed. Understand Architecture design patterns, MVC, Microservices etc. Understand Data design patterns. Conceive, and create on-paper solutions for target state architecture. Guide/Mentor tech team when needed. Evangelize the solution to different stakeholders . Experience in Healthcare, Banking & finance , and Manufacturing industry will be the added value , but not mandatory. You bring in : Proven track recordof10+ yearsin a solution architect role with an overall experience of15+ years. Strong experience designing and implementing scalable, distributed, and high-performance systems. Proven track recordin supporting pre-sales and sales activities enabling revenue growth. Providing thought leadership with prospect & existin g customers and internal Client teams. DeeperexpertiseinDigital transformation (Platform modernization & Rationalisation), Data Analytics, Cloud architecture (primarily AWS & Azure) , and Cloud cost optimization approach. Experience in designing solutions using the .NET tech stack, including C#, ASP.NET, and .NET Core. Experience with cloud platforms such as AWS and/or Azure (also Google Cloud Platform will be good - not mandatory). Familiarity with Event-Driven Architecture (EDA) and experience in designing event-driven systems using Cloud Platform as a Service (PaaS) offerings. Familiarity with microservices architecture and containerization technologies such as Docker and Kubernetes. . click apply for full job details
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
May 18, 2024
Full time
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
Development Support Company Overview: Our client is a specialist logistics company focusing on customs clearance of eCommerce parcels and mail to and from the UK. Due to ongoing success and profitable business wins, we are seeking an experienced Freight Pricing Analyst to join our dynamic and growing team. Role Overview: You will be responsible for supporting our Systems Solutions Manager and the team in delivering agile project work based around our in-house bespoke enterprise management system, Maria, along with our client's web UI and client web portals. The business is based around customs clearance, so an understanding of this area would be beneficial but not essential. Position Overview: Quickly understand our systems infrastructure. Handle complicated briefs and work with the team to deliver development and support projects to completion. Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration. Document code and system functionalities for maintenance and code reuse. Adapt and extend the architectural plan to accommodate new product goals and technical challenges. Communicate and collaborate with a team that includes internal and external programmers, systems solutions, and marketing. Create briefs from requirements provided by the solutions team and occasionally directly from customers or stakeholders. Implement PHP code as directed by the Systems Solutions Manager or Systems Solutions team. Code, test, and debug programs. Design and develop new applications and services. Support the content team in managing and delivering corporate websites and subdomains. Position Requirements: Experience with mid-size projects (300k+ lines of custom PHP code). Second level/infrastructure support rotation. Service-oriented approach to application development. Practical experience with SQL databases. Core JavaScript skills. Position Remuneration: Salary: Circa 35,000 Hours: Monday - Friday, 9 am to 5 pm, 30 mins for lunch Holidays: 20 days holiday + bank holidays, rising 1 day per year Pension: Company pension scheme Other: Parking on-site, brand new office environment Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
May 18, 2024
Full time
Development Support Company Overview: Our client is a specialist logistics company focusing on customs clearance of eCommerce parcels and mail to and from the UK. Due to ongoing success and profitable business wins, we are seeking an experienced Freight Pricing Analyst to join our dynamic and growing team. Role Overview: You will be responsible for supporting our Systems Solutions Manager and the team in delivering agile project work based around our in-house bespoke enterprise management system, Maria, along with our client's web UI and client web portals. The business is based around customs clearance, so an understanding of this area would be beneficial but not essential. Position Overview: Quickly understand our systems infrastructure. Handle complicated briefs and work with the team to deliver development and support projects to completion. Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration. Document code and system functionalities for maintenance and code reuse. Adapt and extend the architectural plan to accommodate new product goals and technical challenges. Communicate and collaborate with a team that includes internal and external programmers, systems solutions, and marketing. Create briefs from requirements provided by the solutions team and occasionally directly from customers or stakeholders. Implement PHP code as directed by the Systems Solutions Manager or Systems Solutions team. Code, test, and debug programs. Design and develop new applications and services. Support the content team in managing and delivering corporate websites and subdomains. Position Requirements: Experience with mid-size projects (300k+ lines of custom PHP code). Second level/infrastructure support rotation. Service-oriented approach to application development. Practical experience with SQL databases. Core JavaScript skills. Position Remuneration: Salary: Circa 35,000 Hours: Monday - Friday, 9 am to 5 pm, 30 mins for lunch Holidays: 20 days holiday + bank holidays, rising 1 day per year Pension: Company pension scheme Other: Parking on-site, brand new office environment Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 18, 2024
Full time
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
As a Data Product Analyst, you will play a critical role in analysing and optimising cash product portfolios, including overdrafts, loans, accounts, and interest rates. You will work closely with cross-functional teams to deliver data-driven insights that enhance product performance and customer experience. Client Details My Client is a world leading European Bank, who has deep roots in the UK with an office in the heart of London as well as multiple offices across the UK and globally. Description Your key responsibilities will include but will not be limited to: Conducting detailed data analysis to identify trends, patterns, and opportunities in the cash products portfolio Developing and maintaining data models to support product performance tracking and forecasting Utilising statistical techniques and software (e.g., SQL, Python, R) to analyse large datasets Monitor and report on the performance of overdrafts, loans, accounts, and interest rates Provide insights and recommendations to optimise product features, pricing, and positioning Collaborate with product managers to develop and implement strategies that drive growth and profitability Engage with key stakeholders, including product managers, finance, marketing, and operations teams, to understand their needs and ensure alignment on data initiatives Communicate complex data findings in a clear and concise manner to non-technical stakeholders Influence and drive decision-making processes by presenting data-driven insights and recommendations Ensure data integrity and accuracy by implementing and maintaining data governance standards Work with IT and data engineering teams to resolve data quality issues and improve data infrastructure Develop and document data processes and workflows to ensure consistency and reliability Profile The successful Data Product Analyst Will show evidence of the following experience: Working within the financial services industry Monitoring and reporting on the performance of overdrafts, loans, accounts, and interest rates Ability to communicate and present ideas and findings both to internal and external stakeholders Hands on commercial experience of SQL & Tableau or Power BI as well as (R or Python as a plus) Developing and maintain data models to support product performance tracking and forecasting within the financial services industry Job Offer On offer for a Data Product Analyst is the ability to earn up to £750 per day Inside IR35 for an initial 12 month contract with a leading global bank working in a hybrid format and commuting to their central London office.
May 18, 2024
Full time
As a Data Product Analyst, you will play a critical role in analysing and optimising cash product portfolios, including overdrafts, loans, accounts, and interest rates. You will work closely with cross-functional teams to deliver data-driven insights that enhance product performance and customer experience. Client Details My Client is a world leading European Bank, who has deep roots in the UK with an office in the heart of London as well as multiple offices across the UK and globally. Description Your key responsibilities will include but will not be limited to: Conducting detailed data analysis to identify trends, patterns, and opportunities in the cash products portfolio Developing and maintaining data models to support product performance tracking and forecasting Utilising statistical techniques and software (e.g., SQL, Python, R) to analyse large datasets Monitor and report on the performance of overdrafts, loans, accounts, and interest rates Provide insights and recommendations to optimise product features, pricing, and positioning Collaborate with product managers to develop and implement strategies that drive growth and profitability Engage with key stakeholders, including product managers, finance, marketing, and operations teams, to understand their needs and ensure alignment on data initiatives Communicate complex data findings in a clear and concise manner to non-technical stakeholders Influence and drive decision-making processes by presenting data-driven insights and recommendations Ensure data integrity and accuracy by implementing and maintaining data governance standards Work with IT and data engineering teams to resolve data quality issues and improve data infrastructure Develop and document data processes and workflows to ensure consistency and reliability Profile The successful Data Product Analyst Will show evidence of the following experience: Working within the financial services industry Monitoring and reporting on the performance of overdrafts, loans, accounts, and interest rates Ability to communicate and present ideas and findings both to internal and external stakeholders Hands on commercial experience of SQL & Tableau or Power BI as well as (R or Python as a plus) Developing and maintain data models to support product performance tracking and forecasting within the financial services industry Job Offer On offer for a Data Product Analyst is the ability to earn up to £750 per day Inside IR35 for an initial 12 month contract with a leading global bank working in a hybrid format and commuting to their central London office.
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
May 18, 2024
Full time
Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner compliant with the Saint-Gobain general principles of conduct and action. What do I need to be successful: Experience of 1st line IT support or equivalent Excellent customer service skills Experience of troubleshooting queries in areas such as Windows, MS Office and hardware faults. Experience of a ticket logging system A strong analytical & troubleshooting ability Experience of user / customer support. Excellent communication and people handling skills. What's on offer: A competitive salary + bonus 33 days holidays -increasing with service Pension - 4% contribution increasing with service. Life Assurance - 2 x salary / 4 x salary in pension scheme Share options - Monthly scheme buy 4 get 1 free Staff Discount - Across Saint-Gobain brands About Us Saint Gobain was established in the year 1665 and have grown to employ 179,000 people, with over 100 different nationalities working with us in 76 countries. This really helps us in our corporate and social responsibilities in helping us with our purpose which is to "make the world a better home" and specifically contribute to our target of zero carbon by 2050. As a business, Saint-Gobain designs, manufactures, and distributes materials and solutions that have a positive impact on each of us and provide wellbeing, quality of life and performance, all while caring for the planet. Our materials and solutions can be found everywhere in our living places and in daily life, in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change. Are Saint-Gobain Inclusive employer? We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you! We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the companies vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. If you feel that you are a suitable candidate for this role or are keen to hear more. Please email a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Development Support Company Overview: Our client is a specialist logistics company focusing on customs clearance of eCommerce parcels and mail to and from the UK. Due to ongoing success and profitable business wins, we are seeking an experienced Freight Pricing Analyst to join our dynamic and growing team. Role Overview: You will be responsible for supporting our Systems Solutions Manager and the team in delivering agile project work based around our in-house bespoke enterprise management system, Maria, along with our client's web UI and client web portals. The business is based around customs clearance, so an understanding of this area would be beneficial but not essential. Position Overview: Quickly understand our systems infrastructure. Handle complicated briefs and work with the team to deliver development and support projects to completion. Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration. Document code and system functionalities for maintenance and code reuse. Adapt and extend the architectural plan to accommodate new product goals and technical challenges. Communicate and collaborate with a team that includes internal and external programmers, systems solutions, and marketing. Create briefs from requirements provided by the solutions team and occasionally directly from customers or stakeholders. Implement PHP code as directed by the Systems Solutions Manager or Systems Solutions team. Code, test, and debug programs. Design and develop new applications and services. Support the content team in managing and delivering corporate websites and subdomains. Position Requirements: Experience with mid-size projects (300k+ lines of custom PHP code). Second level/infrastructure support rotation. Service-oriented approach to application development. Practical experience with SQL databases. Core JavaScript skills. Position Remuneration: Salary: Circa £35,000 Hours: Monday - Friday, 9 am to 5 pm, 30 mins for lunch Holidays: 20 days holiday + bank holidays, rising 1 day per year Pension: Company pension scheme Other: Parking on-site, brand new office environment Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
May 18, 2024
Full time
Development Support Company Overview: Our client is a specialist logistics company focusing on customs clearance of eCommerce parcels and mail to and from the UK. Due to ongoing success and profitable business wins, we are seeking an experienced Freight Pricing Analyst to join our dynamic and growing team. Role Overview: You will be responsible for supporting our Systems Solutions Manager and the team in delivering agile project work based around our in-house bespoke enterprise management system, Maria, along with our client's web UI and client web portals. The business is based around customs clearance, so an understanding of this area would be beneficial but not essential. Position Overview: Quickly understand our systems infrastructure. Handle complicated briefs and work with the team to deliver development and support projects to completion. Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration. Document code and system functionalities for maintenance and code reuse. Adapt and extend the architectural plan to accommodate new product goals and technical challenges. Communicate and collaborate with a team that includes internal and external programmers, systems solutions, and marketing. Create briefs from requirements provided by the solutions team and occasionally directly from customers or stakeholders. Implement PHP code as directed by the Systems Solutions Manager or Systems Solutions team. Code, test, and debug programs. Design and develop new applications and services. Support the content team in managing and delivering corporate websites and subdomains. Position Requirements: Experience with mid-size projects (300k+ lines of custom PHP code). Second level/infrastructure support rotation. Service-oriented approach to application development. Practical experience with SQL databases. Core JavaScript skills. Position Remuneration: Salary: Circa £35,000 Hours: Monday - Friday, 9 am to 5 pm, 30 mins for lunch Holidays: 20 days holiday + bank holidays, rising 1 day per year Pension: Company pension scheme Other: Parking on-site, brand new office environment Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 17, 2024
Full time
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
A Charity in Central London are seeking a Cyber Security Analyst. Reporting into the Head of Infrastructure, you will work to ensure that any potential threats and issues are dealt with effectively. The role is hybrid and will require some onsite work across two sites. As our Cyber Security Analyst you will: Provide security and risk assessment consultancy on projects and other formal workgroups and committees, making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes to existing services Provide security expertise in the areas of cloud security on Azure and Microsoft 365, including both security and compliance controls and general input to the security architecture across the cloud estate Perform security risk assessments, followed by initiating and managing appropriate remedial action, to ensure that IT infrastructure and application systems are adequately protected Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management Support the infrastructure team in day to day activities including security monitoring, incident management activities, and a 24x7 support rota Who you'll be This role is for you if you have experience of working in Information Security or have relevant transferable skills and are keen to make a difference to society. We are looking for: Someone with extensive information security experience A good understanding of Microsoft cloud security technologies A strong understanding of information security risk and risk management Excellent communication skills Strong analytical skills and a desire to problem solve
May 17, 2024
Full time
A Charity in Central London are seeking a Cyber Security Analyst. Reporting into the Head of Infrastructure, you will work to ensure that any potential threats and issues are dealt with effectively. The role is hybrid and will require some onsite work across two sites. As our Cyber Security Analyst you will: Provide security and risk assessment consultancy on projects and other formal workgroups and committees, making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes to existing services Provide security expertise in the areas of cloud security on Azure and Microsoft 365, including both security and compliance controls and general input to the security architecture across the cloud estate Perform security risk assessments, followed by initiating and managing appropriate remedial action, to ensure that IT infrastructure and application systems are adequately protected Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management Support the infrastructure team in day to day activities including security monitoring, incident management activities, and a 24x7 support rota Who you'll be This role is for you if you have experience of working in Information Security or have relevant transferable skills and are keen to make a difference to society. We are looking for: Someone with extensive information security experience A good understanding of Microsoft cloud security technologies A strong understanding of information security risk and risk management Excellent communication skills Strong analytical skills and a desire to problem solve