This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - 40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - 40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
May 01, 2024
Full time
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 01, 2024
Contractor
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
May 01, 2024
Full time
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
1st Line Support Contract Glasgow A large organisation in Glasgow are looking for a 1st Line Support Analyst to join them on a contract basis. Due to some project demands, they are looking for someone who can join them ASAP. Key experience required is call logging/ticket handling, Active Directory in terms of Password resets and a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems Service Desk Management tool Desktop & Device Management tool AV Technologies Active Directory. Entra AD M 365 Remote Desktop Services MDM Support (Intune) If this sounds like the right role for you, then please get in touch with Christina Hall at (see below)
May 01, 2024
Contractor
1st Line Support Contract Glasgow A large organisation in Glasgow are looking for a 1st Line Support Analyst to join them on a contract basis. Due to some project demands, they are looking for someone who can join them ASAP. Key experience required is call logging/ticket handling, Active Directory in terms of Password resets and a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems Service Desk Management tool Desktop & Device Management tool AV Technologies Active Directory. Entra AD M 365 Remote Desktop Services MDM Support (Intune) If this sounds like the right role for you, then please get in touch with Christina Hall at (see below)
This is a newly created role for an IBM iSeries Systems Administrator to join a leading IT consultancy in the Dorking area of Surrey. This role is paying £55,000 and offers hybrid working (circa 3 days office/2 days home). To be considered for this iSeries Administrator role you will have a solid background with IBMi OS Enterprise (AS400 & IBM iSeries) and IBM Power Servers - across configuring, monitoring, automating, storage & disaster recovery. This will include ideally working with iSeries Backup As A Service, Disaster Recovery As A Service, and Hosting As A Service. Working on an IBMi Service Desk in a small team of iSeries specialists you will provide remote customer support and remote data centre support to enterprise IBM environments. In addition to BAU support, you will also be responsible for scheduled OS upgrades, firmware upgrades, DR tests and Data Restore tests. Any further experience with enterprise storage systems such as IBM, PURE, EMC &/or HP; and replication & backup tools such as Commvault, Mimix, Maxava, &/or Q-EDD. Based in Dorking my client offers hybrid working of circa 3 days in the office and 2 days working from home. Please note - there will be 1 week a month of on-call support - there is an additional weekly bonus for being on call + time & half/double pay for carrying out work. This role pays £55,000 and offers the chance to work with an impressive array of enterprise clients in the iSeries space. If you are an experienced iSeries Sys Admin, AS400 Sys Admin, IBMi Service Desk Analyst, IBM I Administrator, IBMi Engineer or IBM I Specialist and you are looking for a new challenge please send me your CV immediately.
May 01, 2024
Full time
This is a newly created role for an IBM iSeries Systems Administrator to join a leading IT consultancy in the Dorking area of Surrey. This role is paying £55,000 and offers hybrid working (circa 3 days office/2 days home). To be considered for this iSeries Administrator role you will have a solid background with IBMi OS Enterprise (AS400 & IBM iSeries) and IBM Power Servers - across configuring, monitoring, automating, storage & disaster recovery. This will include ideally working with iSeries Backup As A Service, Disaster Recovery As A Service, and Hosting As A Service. Working on an IBMi Service Desk in a small team of iSeries specialists you will provide remote customer support and remote data centre support to enterprise IBM environments. In addition to BAU support, you will also be responsible for scheduled OS upgrades, firmware upgrades, DR tests and Data Restore tests. Any further experience with enterprise storage systems such as IBM, PURE, EMC &/or HP; and replication & backup tools such as Commvault, Mimix, Maxava, &/or Q-EDD. Based in Dorking my client offers hybrid working of circa 3 days in the office and 2 days working from home. Please note - there will be 1 week a month of on-call support - there is an additional weekly bonus for being on call + time & half/double pay for carrying out work. This role pays £55,000 and offers the chance to work with an impressive array of enterprise clients in the iSeries space. If you are an experienced iSeries Sys Admin, AS400 Sys Admin, IBMi Service Desk Analyst, IBM I Administrator, IBMi Engineer or IBM I Specialist and you are looking for a new challenge please send me your CV immediately.
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House £25,000-£30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
May 01, 2024
Full time
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House £25,000-£30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
IT Support Analyst - Malton - £26,000 to £28,000 Principal IT are working with a business based in Grimsby which have offices across the full of the UK and Europe. They are currently on the lookout for an IT Support Analyst to join them on a permanent basis. As part of this role you will be responsible for managing and advancing the service and support of end-user service requests and incident. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities on within this role will include working alongside the wider support team's. Build and maintain relationships with all members of IT to ensure that impact to services and end-user productivity are understood. Advance the use of and share your own knowledge to all levels of IT. Leverage service desk best practices and process frameworks to drive continual process improvement. End users & associated business suppliers and customers. All other team members within IT which can affect or aid in improving the services 3rd Party support companies Essential Skills: A huge passion for IT and technology. Experience in a similar IT support role is essential. Excellent knowledge of IT products including Microsoft Windows Server, Virtualisation, Exchange/Office 365, This role does require you to work on a shift pattern which is a mixture of early and late starts, but the latest you'd finish is 17:30 and earliest is 06:00 - Which is great for missing that rush hour traffic! How to Apply If you are interested in hearing more about this IT Support Analyst position or interested in applying for the role please follow the link below or contact Principal IT Directly.
May 01, 2024
Full time
IT Support Analyst - Malton - £26,000 to £28,000 Principal IT are working with a business based in Grimsby which have offices across the full of the UK and Europe. They are currently on the lookout for an IT Support Analyst to join them on a permanent basis. As part of this role you will be responsible for managing and advancing the service and support of end-user service requests and incident. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities on within this role will include working alongside the wider support team's. Build and maintain relationships with all members of IT to ensure that impact to services and end-user productivity are understood. Advance the use of and share your own knowledge to all levels of IT. Leverage service desk best practices and process frameworks to drive continual process improvement. End users & associated business suppliers and customers. All other team members within IT which can affect or aid in improving the services 3rd Party support companies Essential Skills: A huge passion for IT and technology. Experience in a similar IT support role is essential. Excellent knowledge of IT products including Microsoft Windows Server, Virtualisation, Exchange/Office 365, This role does require you to work on a shift pattern which is a mixture of early and late starts, but the latest you'd finish is 17:30 and earliest is 06:00 - Which is great for missing that rush hour traffic! How to Apply If you are interested in hearing more about this IT Support Analyst position or interested in applying for the role please follow the link below or contact Principal IT Directly.
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 01, 2024
Full time
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Location: City of London Salary: Competitive Must have insurance industry experience Role overview To ensure that the hardware and software investment is utilised to its full potential.Project Management and delivery of new efficient business processes utilising IT hardware and software.To identify and evaluate inefficient business processes and rectify using IT hardware and software solutions. Responsibilities Business Systems Support and work closely with the business ratifying current procedures. Documentation of current and future processes. To work closely with the Infrastructure Team to implement new efficient systems. Co-ordinate software updates with the Service Desk and IT Managers for UAT / Live etc. Adhere to robust change control procedures that are in place. Ensure software issues are logged and prioritised accordingly. Review and distribute where appropriate software release notes to raise awareness with London and Cheltenham technical leads. Manage and approve permission, configuration and coding requests from the Service Desk. Regularly review processes, identifying and addressing any inefficiencies. Log all work on DevOps and adhere to our sprint structure Co-ordinate and supply training and software updates with the Service Desk and IT Managers. Maintain professional communications to all involved when dealing with any issue. Personal Attribute Knowledge/Skills/Qualifications Lloyds Insurance Market General Insurance Broking Insurance Broking systems (not essential) Project Management Microsoft Office 365 Microsoft 365 SharePoint PowerPlatform Good inter-personal skills Presentation skills SQL Reporting (not essential) Business Process re-engineering Workflow / Visio Educated to degree level or equivalent (previous position / working knowledge
May 01, 2024
Full time
Location: City of London Salary: Competitive Must have insurance industry experience Role overview To ensure that the hardware and software investment is utilised to its full potential.Project Management and delivery of new efficient business processes utilising IT hardware and software.To identify and evaluate inefficient business processes and rectify using IT hardware and software solutions. Responsibilities Business Systems Support and work closely with the business ratifying current procedures. Documentation of current and future processes. To work closely with the Infrastructure Team to implement new efficient systems. Co-ordinate software updates with the Service Desk and IT Managers for UAT / Live etc. Adhere to robust change control procedures that are in place. Ensure software issues are logged and prioritised accordingly. Review and distribute where appropriate software release notes to raise awareness with London and Cheltenham technical leads. Manage and approve permission, configuration and coding requests from the Service Desk. Regularly review processes, identifying and addressing any inefficiencies. Log all work on DevOps and adhere to our sprint structure Co-ordinate and supply training and software updates with the Service Desk and IT Managers. Maintain professional communications to all involved when dealing with any issue. Personal Attribute Knowledge/Skills/Qualifications Lloyds Insurance Market General Insurance Broking Insurance Broking systems (not essential) Project Management Microsoft Office 365 Microsoft 365 SharePoint PowerPlatform Good inter-personal skills Presentation skills SQL Reporting (not essential) Business Process re-engineering Workflow / Visio Educated to degree level or equivalent (previous position / working knowledge
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
May 01, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
May 01, 2024
Full time
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
May 01, 2024
Full time
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
We're looking for an Application Support Team Lead to join an industry leading organisation that are going through a period of growth due to continued success! (Even during the last few years) You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space. You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of Application Support. The leadership & direction you provide will drive process improvement practices and further empower data driven decision making! Key Responsibilities: To collaborate with cross-functional teams to monitor application performance Proactively identify & address issues to minimise downtime, ensuring optimal performance. Work closely with the development team to maintain and improve system reliability Lead new initiatives to enhance service desk best practice Implement best practice for Incident Management , resolution and efficiency Collaborate with wide stakeholders to optimise system performance Lead and mentor a team of support analysts. We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency! This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and bringing the best out of people! A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office. Click apply or email for more details!
May 01, 2024
Full time
We're looking for an Application Support Team Lead to join an industry leading organisation that are going through a period of growth due to continued success! (Even during the last few years) You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space. You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of Application Support. The leadership & direction you provide will drive process improvement practices and further empower data driven decision making! Key Responsibilities: To collaborate with cross-functional teams to monitor application performance Proactively identify & address issues to minimise downtime, ensuring optimal performance. Work closely with the development team to maintain and improve system reliability Lead new initiatives to enhance service desk best practice Implement best practice for Incident Management , resolution and efficiency Collaborate with wide stakeholders to optimise system performance Lead and mentor a team of support analysts. We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency! This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and bringing the best out of people! A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office. Click apply or email for more details!
We're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success! (Even during the last few years) You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space. You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support. The leadership & direction you provide will drive process improvement practices and further empower data driven decision making! Key Responsibilities: To collaborate with cross-functional teams to monitor application and infrastructure performance Proactively identify & address issues to minimise downtime, ensuring optimal performance. Work closely with the development team to maintain and improve system reliability Lead new initiatives to enhance service desk best practice Implement best practice for Incident Management , resolution and efficiency Collaborate with wide stakeholders to optimise system performance Lead and mentor a team of support analysts. We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency! This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and bringing the best out of people! A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office. Click apply or email for more details!
May 01, 2024
Full time
We're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success! (Even during the last few years) You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure. Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space. You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support. The leadership & direction you provide will drive process improvement practices and further empower data driven decision making! Key Responsibilities: To collaborate with cross-functional teams to monitor application and infrastructure performance Proactively identify & address issues to minimise downtime, ensuring optimal performance. Work closely with the development team to maintain and improve system reliability Lead new initiatives to enhance service desk best practice Implement best practice for Incident Management , resolution and efficiency Collaborate with wide stakeholders to optimise system performance Lead and mentor a team of support analysts. We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is not a hands on role but is focused around driving performance and efficiency! This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and bringing the best out of people! A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office. Click apply or email for more details!
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
May 01, 2024
Full time
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)