Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 01, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
In Technology Group Limited
Gateshead, Tyne And Wear
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £32,000 - £38,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.
May 01, 2024
Full time
As the IT Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school's ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school's IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: Running the school's ICT based applications and network infrastructure. 2nd/3rd line support. Ensure work is in line with school policies. Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively. Take responsibility and line manage the work produced by ICT support staff. Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems. Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups. Training of internal staff. Ideal Candidate: Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team. Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills. Has a high level understanding of the responsibilities and requirements of working within a school environment. Skilled in preforming upgrades to a school IT Network system. The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £32,000 - £38,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.
Are you a Senior IT Support individual working within schools? Are you looking to take the next step in your career into an IT Manager or Network Manager position? Here you'll be joining a fast-growing organisation who supply outsourced IT services to the education sector . You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. Role: IT Manager aka Network Manager, Senior ICT Technician, School IT Support Salary: £38k base plus great benefits Location: Watford You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You'll have knowledge of switches, virtual and physical server environments and backups. Above all, you'll be friendly and versatile with the ability to communicate on all levels. We're looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
May 01, 2024
Full time
Are you a Senior IT Support individual working within schools? Are you looking to take the next step in your career into an IT Manager or Network Manager position? Here you'll be joining a fast-growing organisation who supply outsourced IT services to the education sector . You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. Role: IT Manager aka Network Manager, Senior ICT Technician, School IT Support Salary: £38k base plus great benefits Location: Watford You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You'll have knowledge of switches, virtual and physical server environments and backups. Above all, you'll be friendly and versatile with the ability to communicate on all levels. We're looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Working for a growing employer who are passionate about their employees we are recruiting for an experienced 2nd line support technician. The role involves providing on-site and remote technical troubleshooting, high quality customer-focused support, training and mentoring, within a busy Service Desk environment. The successful candidate will work confidently in a fast-paced environment which requires a flexible approach. This role will suit someone with a positive outlook, can-do attitude, proven technical ability, previous Service Desk experience and an enthusiasm for excellent customer service. Location: Wirral (office based minimum 2 days) and home based Salary: Up to £25k Benefits: 25 days holiday, pension, healthcare scheme Key Duties and Responsibilities • Troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues • Assist senior colleagues in the diagnosis & resolution of server & network faults • Perform intermediate phone system administration tasks under guidance from senior colleagues • Handle escalated problems from 1st Line colleagues, mentoring where appropriate • Assist with call logging overflow when required, using professional telephone manner • Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management • Document recurring issues and system best practices • Perform regular system health checks to ensure continuous system operation • Undertake project work as directed by the 2nd Line Team Manager • Pro-actively seek out & resolve issues by liaising & engaging with staff at all levels • Complete work in line with agreed targets / KPIs Experience & Knowledge • Good knowledge of Windows 7 / 10 • Good knowledge of Office 2010 / 2013 / 2016 / O365 • Windows Server (2008 / 2012 R2 / 2016) technologies • Windows infrastructure administration (e.g. DNS, DHCP, Active Directory) • Software deployment (e.g. SCCM) • Networking knowledge (e.g. TCP/IP, routing, vLANs) • Service Desk operation & administration • Centrally managed printing solutions • Exchange 2016 / VMWare vCenter 6.5 / Citrix XenDesktop 7 beneficial • Telephony experience beneficial (e.g. Avaya Aura) • ITIL / ISO27001 best practice beneficial • Experience working in a Service Desk environment supporting end users (2+ years) • Able to work independently with attention to detail to complete assigned tasks • Able to work as part of a team, sharing knowledge and making best use of skills in order to complete more complex tasks • Professional appearance and warm, positive personality • Communicates effectively at the level of their audience • Exhibits good problem solving skills • Manages their time successfully • Has a keen interest in technology & best practice • Flexible attitude to out-of-hours and cross-site work • Motivated to pick up new skills, study in a formal training environment and seek out opportunities • Customer Service and/or technical qualifications beneficial • Acts as a role model for junior staff Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
Oct 06, 2021
Full time
Working for a growing employer who are passionate about their employees we are recruiting for an experienced 2nd line support technician. The role involves providing on-site and remote technical troubleshooting, high quality customer-focused support, training and mentoring, within a busy Service Desk environment. The successful candidate will work confidently in a fast-paced environment which requires a flexible approach. This role will suit someone with a positive outlook, can-do attitude, proven technical ability, previous Service Desk experience and an enthusiasm for excellent customer service. Location: Wirral (office based minimum 2 days) and home based Salary: Up to £25k Benefits: 25 days holiday, pension, healthcare scheme Key Duties and Responsibilities • Troubleshoot & support workstation, laptop, printer, mobile device, operating system, software & user education issues • Assist senior colleagues in the diagnosis & resolution of server & network faults • Perform intermediate phone system administration tasks under guidance from senior colleagues • Handle escalated problems from 1st Line colleagues, mentoring where appropriate • Assist with call logging overflow when required, using professional telephone manner • Escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management • Document recurring issues and system best practices • Perform regular system health checks to ensure continuous system operation • Undertake project work as directed by the 2nd Line Team Manager • Pro-actively seek out & resolve issues by liaising & engaging with staff at all levels • Complete work in line with agreed targets / KPIs Experience & Knowledge • Good knowledge of Windows 7 / 10 • Good knowledge of Office 2010 / 2013 / 2016 / O365 • Windows Server (2008 / 2012 R2 / 2016) technologies • Windows infrastructure administration (e.g. DNS, DHCP, Active Directory) • Software deployment (e.g. SCCM) • Networking knowledge (e.g. TCP/IP, routing, vLANs) • Service Desk operation & administration • Centrally managed printing solutions • Exchange 2016 / VMWare vCenter 6.5 / Citrix XenDesktop 7 beneficial • Telephony experience beneficial (e.g. Avaya Aura) • ITIL / ISO27001 best practice beneficial • Experience working in a Service Desk environment supporting end users (2+ years) • Able to work independently with attention to detail to complete assigned tasks • Able to work as part of a team, sharing knowledge and making best use of skills in order to complete more complex tasks • Professional appearance and warm, positive personality • Communicates effectively at the level of their audience • Exhibits good problem solving skills • Manages their time successfully • Has a keen interest in technology & best practice • Flexible attitude to out-of-hours and cross-site work • Motivated to pick up new skills, study in a formal training environment and seek out opportunities • Customer Service and/or technical qualifications beneficial • Acts as a role model for junior staff Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
1st/2nd Line Support Tech
Location: Crawley, West Sussex
Starting salary: £22,000 - £26,000
My client, an innovative, dynamic and well-respected IT Service company are looking to expand their team with a talented 1st/2nd Line Support Technician.
Day to day you will be the first point of contact for clients providing 1st/2nd line IT duties, providing an excellent service to all customers and have the desire to learn and progress in your career towards the senior teams such as the 3rd line.
Skills required
* 2 years’ experience of supporting clients in a 1st/2nd Line support capacity
* Ideally experienced with Server builds, etc
* Excellent customer service
* Strong knowledge of Microsoft Windows 7/8 or 10
* Knowledge of user administration with Active Directory, Exchange and Office365
Daily duties
* Handle customer incidents and service requests in a professional, courteous manner over the phone and via email
* Take ownership of incidents and managing them in a logical and methodical manner
* Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
* Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution
* Ensuring all faults are progressed and resolved within SLA
* Managing incidents and requests through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
* Diagnosing and resolving incidents to the customers satisfaction
Oct 29, 2018
1st/2nd Line Support Tech
Location: Crawley, West Sussex
Starting salary: £22,000 - £26,000
My client, an innovative, dynamic and well-respected IT Service company are looking to expand their team with a talented 1st/2nd Line Support Technician.
Day to day you will be the first point of contact for clients providing 1st/2nd line IT duties, providing an excellent service to all customers and have the desire to learn and progress in your career towards the senior teams such as the 3rd line.
Skills required
* 2 years’ experience of supporting clients in a 1st/2nd Line support capacity
* Ideally experienced with Server builds, etc
* Excellent customer service
* Strong knowledge of Microsoft Windows 7/8 or 10
* Knowledge of user administration with Active Directory, Exchange and Office365
Daily duties
* Handle customer incidents and service requests in a professional, courteous manner over the phone and via email
* Take ownership of incidents and managing them in a logical and methodical manner
* Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
* Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution
* Ensuring all faults are progressed and resolved within SLA
* Managing incidents and requests through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
* Diagnosing and resolving incidents to the customers satisfaction
Our client is a growing IT support organisation that has been established for over 17 years with a turnover in excess of half a million offering an extensive range of IT & Telecoms services to organisations of all sizes in the UK. They currently seek a highly skilled and experienced all round IT technician who is looking to challenge themselves.
This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across varied technical infrastructures and develop your skills in a fantastic and supportive working environment.
The role:
• Working ‘As One’ with the team to provide the best customer service and demonstrating technical prowess to all of our clients.
• Troubleshooting, installing, maintaining and supporting a wide range of SME IT systems, typically for 5-100 users.
• A ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes.
• Work on cases remotely via phone, email, remote access and onsite.
• Provide onsite installation, consultation and hands on support.
• Hardware and software, desktop, network and infrastructure support.
• Communicate with clients in plain English and not tech-speak. But more importantly you will speak tech in plain English!
• Support client web sites & web & cloud services.
• Provide Proactive monitoring and pre-emptive support.
We LOVE…
• Delivering great service and making customers happy.
• Working hard to achieve great things.
• Business technology and gadgets.
• Attention to the little things.
• Satisfaction and rewards for designing the perfect end to end solutions and getting the sale!
• Participating in technical research and development to enable continuing innovation within our solution portfolio & the infrastructures we support.
Who we are looking for:
As a Techie:
Sufficient commercial experience with proficiency and confidence in:
• Windows Server support (2003/2008/2012)
• Exchange Server & mail services support (2003, 2007, 2010, 2013, Mimecast & SMTP feeds)
• Windows Desktop/Printer support (Hardware and Software)
• Assisted support on specialised industry specific software.
• Knowledge of Cloud Technologies (Office 365, Azure, etc)
• Setting up and maintaining Terminal Services
• Server Migrations (Physical > Physical, Physical > Cloud etc)
• TCP/IP networking skills and LAN/WAN networking essential
• Firewall & Router configuration (Draytek, Cisco, Sonicwall etc)
• Active Directory & Group Policy
• Backup products (BackupExec) & Storage technologies
• Virtual Technologies (Hyper-V)
• Smart Phone Setup (IOS, Android, Blackberry – BIS/BES)
Nice to have:
• Web/development skills will be an advantage
• Knowledge of telecoms and connectivity (NEC Switches, ISDN2/30 etc)
• Scripting (Batch & VBS)
• Knowledge of SQL
As a Human:
• Personable with excellent customer service skills
• Motivated to solve problems and embrace challenges
• Happy to use initiative, but not afraid to ask for help
• Switched on to listen to and interpret customer needs
• Ability and willingness to learn and develop skill set
• Desire to be a part of marketing the business
• Calm but positive and responsive under pressure
• Honest, responsible, diligent, and organised
• Driving Licence & own transport
Feb 21, 2016
Our client is a growing IT support organisation that has been established for over 17 years with a turnover in excess of half a million offering an extensive range of IT & Telecoms services to organisations of all sizes in the UK. They currently seek a highly skilled and experienced all round IT technician who is looking to challenge themselves.
This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across varied technical infrastructures and develop your skills in a fantastic and supportive working environment.
The role:
• Working ‘As One’ with the team to provide the best customer service and demonstrating technical prowess to all of our clients.
• Troubleshooting, installing, maintaining and supporting a wide range of SME IT systems, typically for 5-100 users.
• A ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes.
• Work on cases remotely via phone, email, remote access and onsite.
• Provide onsite installation, consultation and hands on support.
• Hardware and software, desktop, network and infrastructure support.
• Communicate with clients in plain English and not tech-speak. But more importantly you will speak tech in plain English!
• Support client web sites & web & cloud services.
• Provide Proactive monitoring and pre-emptive support.
We LOVE…
• Delivering great service and making customers happy.
• Working hard to achieve great things.
• Business technology and gadgets.
• Attention to the little things.
• Satisfaction and rewards for designing the perfect end to end solutions and getting the sale!
• Participating in technical research and development to enable continuing innovation within our solution portfolio & the infrastructures we support.
Who we are looking for:
As a Techie:
Sufficient commercial experience with proficiency and confidence in:
• Windows Server support (2003/2008/2012)
• Exchange Server & mail services support (2003, 2007, 2010, 2013, Mimecast & SMTP feeds)
• Windows Desktop/Printer support (Hardware and Software)
• Assisted support on specialised industry specific software.
• Knowledge of Cloud Technologies (Office 365, Azure, etc)
• Setting up and maintaining Terminal Services
• Server Migrations (Physical > Physical, Physical > Cloud etc)
• TCP/IP networking skills and LAN/WAN networking essential
• Firewall & Router configuration (Draytek, Cisco, Sonicwall etc)
• Active Directory & Group Policy
• Backup products (BackupExec) & Storage technologies
• Virtual Technologies (Hyper-V)
• Smart Phone Setup (IOS, Android, Blackberry – BIS/BES)
Nice to have:
• Web/development skills will be an advantage
• Knowledge of telecoms and connectivity (NEC Switches, ISDN2/30 etc)
• Scripting (Batch & VBS)
• Knowledge of SQL
As a Human:
• Personable with excellent customer service skills
• Motivated to solve problems and embrace challenges
• Happy to use initiative, but not afraid to ask for help
• Switched on to listen to and interpret customer needs
• Ability and willingness to learn and develop skill set
• Desire to be a part of marketing the business
• Calm but positive and responsive under pressure
• Honest, responsible, diligent, and organised
• Driving Licence & own transport