IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
May 01, 2024
Full time
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday - Friday 08.00am - 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity. Benefits: Working from home with occasional travel to Tewkesbury based office. Matched company pension up to 5%. Private healthcare. 25 days annual holiday, increasing to 30 days after 3 years. Membership to the Employee Assistance Programme (EAP). Online Training. 3 x salary death in service. Excellent working conditions and environment. Roles and Responsibilities: Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can. Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats. Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems. Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures. Working within the IT team carrying out tasks to complete internal IT projects. Raise support cases with 3rd party suppliers. Skills and Attributes: Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints. Eligible and willing to undergo UK government clearance (SC minimum). Excellent communication skills via phone and email and also technical knowledge. Strong knowledge of Windows 10/11 configuration, networking protocols and DNS. Ability to work as an individual and as part of a team. University degree within an IT or related field would be desirable. Any prior experience of Windows configuration management. Familiarity with any virtualization technologies. If this position is of interest, please apply to today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. ENG1
May 01, 2024
Full time
Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday - Friday 08.00am - 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity. Benefits: Working from home with occasional travel to Tewkesbury based office. Matched company pension up to 5%. Private healthcare. 25 days annual holiday, increasing to 30 days after 3 years. Membership to the Employee Assistance Programme (EAP). Online Training. 3 x salary death in service. Excellent working conditions and environment. Roles and Responsibilities: Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can. Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats. Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems. Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures. Working within the IT team carrying out tasks to complete internal IT projects. Raise support cases with 3rd party suppliers. Skills and Attributes: Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints. Eligible and willing to undergo UK government clearance (SC minimum). Excellent communication skills via phone and email and also technical knowledge. Strong knowledge of Windows 10/11 configuration, networking protocols and DNS. Ability to work as an individual and as part of a team. University degree within an IT or related field would be desirable. Any prior experience of Windows configuration management. Familiarity with any virtualization technologies. If this position is of interest, please apply to today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. ENG1
Circle Recruitment
Welwyn Garden City, Hertfordshire
2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Infrastruture Engineer/ 3rd line support Upto -£40,000 per anum. Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Network/3rd line Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities:Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Company hotel credit card Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
May 01, 2024
Full time
Infrastruture Engineer/ 3rd line support Upto -£40,000 per anum. Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Network/3rd line Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities:Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Company hotel credit card Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
Michael Page Technology
Sutton Coldfield, West Midlands
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial / manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of £24,000 - £30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial / manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
May 01, 2024
Full time
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial / manufacturing sector with a significant workforce. They focus on delivering high-quality products and services to a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. Monitor and maintain computer systems and networks. Perform troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring IT systems and processes are secure and aligned with best practice. Profile 2nd Line Support Engineer - Sutton Coldfield A successful 2nd Line Support should have: A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience. Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams. Able to deploy and configure desktop OS and Office Software. Networking knowledge, TCP/IP, Wi-Fi, switches and patching. Strong problem-solving skills and a logical mind. Knowledge of network management and data backup/recovery. Familiarity with various operating systems and platforms. Attention to detail and high levels of accuracy. Job Offer 2nd Line Support Engineer - Sutton Coldfield A competitive salary within the range of £24,000 - £30,000 per annum. Standard company benefits package. Opportunities for professional development and career progression within the industrial / manufacturing industry. Work in a supportive team environment. If you are a dedicated IT professional looking to take the next step in your career, we encourage you to apply today for this 2nd Line Support role.
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and grow out their Technology hub as they enter a very exciting period of transformation. You will be expected to have 3-4 years' experience of Windows Server, Office 365 and CISCO. This is a brilliant opportunity for a Service Desk Engineer to learn a wide range of new skills and technologies that are only specific to the field that this sports team are part of. As the Service Desk Engineer, you will help provide support for all systems providing expert knowledge where possible and acting as the main point of contact for any onsite issues. You will be working in a customer facing environment so strong communication skills are vital. If you are an ambitious Service Desk Engineer who wants to work in an energetic and cohesive environment for a fantastic organisation who always has the career progression of their employees at the forefront of everything then this could be the role for you. Please note you will be expected to work weekends occasionally and it is a 5 days on-site job. Skills required for the Service Desk Engineer: Proven background within IT technical support Knowledge of Windows Server and Office 365 A passion for technology, with a keenness to learn new skills and progress your career Excellent communicational skills This is a great opportunity for an intelligent and ambitious Service Desk Engineer to join a global sports team, with opportunities to progress your career and further your knowledge and skillset. Service Desk Engineer / Service Desk Analyst / Service Desk Support Analyst / 1st and 2nd Line Salary: £40,000 - £48,000 (depending on experience) Location: Milton Keynes, England Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy.
May 01, 2024
Full time
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and grow out their Technology hub as they enter a very exciting period of transformation. You will be expected to have 3-4 years' experience of Windows Server, Office 365 and CISCO. This is a brilliant opportunity for a Service Desk Engineer to learn a wide range of new skills and technologies that are only specific to the field that this sports team are part of. As the Service Desk Engineer, you will help provide support for all systems providing expert knowledge where possible and acting as the main point of contact for any onsite issues. You will be working in a customer facing environment so strong communication skills are vital. If you are an ambitious Service Desk Engineer who wants to work in an energetic and cohesive environment for a fantastic organisation who always has the career progression of their employees at the forefront of everything then this could be the role for you. Please note you will be expected to work weekends occasionally and it is a 5 days on-site job. Skills required for the Service Desk Engineer: Proven background within IT technical support Knowledge of Windows Server and Office 365 A passion for technology, with a keenness to learn new skills and progress your career Excellent communicational skills This is a great opportunity for an intelligent and ambitious Service Desk Engineer to join a global sports team, with opportunities to progress your career and further your knowledge and skillset. Service Desk Engineer / Service Desk Analyst / Service Desk Support Analyst / 1st and 2nd Line Salary: £40,000 - £48,000 (depending on experience) Location: Milton Keynes, England Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy.
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
May 01, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holiday Company pension scheme Private healthcare Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holiday Company pension scheme Private healthcare Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
May 01, 2024
Full time
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 30, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
IT Support Engineer Based just north of Slough. £35,000 I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated. You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects. The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations. Skills: Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible. Face to face support and Service Desk Tickets. Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS). Office 365, Exchange support and administration. Windows 7 and 10 support. Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly. Please review and respond. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
IT Support Engineer Based just north of Slough. £35,000 I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated. You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects. The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations. Skills: Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible. Face to face support and Service Desk Tickets. Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS). Office 365, Exchange support and administration. Windows 7 and 10 support. Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly. Please review and respond. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 26, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
IT Support Engineer - Beaconsfield - £30K-£35K (DOE) Due to continued growth, an IT Support Engineer with strong working knowledge of Windows Server administration, Office 365 and Azure and a good understanding of networking is required to join a leading organisation in Beaconsfield. Working in a close-knit IT department of the IT Support Engineer and the IT Manager, this opportunity offers plenty of autonomy and being left to your own devices to make decisions of improving the internal IT systems. This position offers exposure to cutting-edge technologies and systems, facilitating the enhancement of your technical expertise and professional growth. They are committed to supporting your development through training opportunities for the benefit of all parties. Essential Skills required: Windows Server OS administration Office 365 suite administration (e.g. SharePoint, OneDrive, Exchange) Active Directory Group Policy (DNS/DHCP) Azure administration and Intune MDM Good understanding of networking (e.g. LAN, TCP/IP, VPNs and Firewalls) Full UK Drivers licence It would be highly beneficial if the IT Support Engineer has good knowledge of Cisco technologies e.g. Meraki access points and network cabling. With this opportunity, you'll get plenty of opportunity to get involved in IT projects and system upgrades. As a company, they are consistently enhancing their IT services and embracing the latest technologies to achieve their goals. With this opportunity, you will also achieve: Starting salary from £30K-£35K (DOE) Annual leave of 25 days per annum, rising with service Enhanced pension scheme with option of salary contributions Business mileage when applicable Free life assurance Many welleing benefits e.g. cycle to work scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Beaconsfield, Buckinghamshire, high Wycombe, amersham, marlow, Chalfont, gerrards cross Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 26, 2024
Full time
IT Support Engineer - Beaconsfield - £30K-£35K (DOE) Due to continued growth, an IT Support Engineer with strong working knowledge of Windows Server administration, Office 365 and Azure and a good understanding of networking is required to join a leading organisation in Beaconsfield. Working in a close-knit IT department of the IT Support Engineer and the IT Manager, this opportunity offers plenty of autonomy and being left to your own devices to make decisions of improving the internal IT systems. This position offers exposure to cutting-edge technologies and systems, facilitating the enhancement of your technical expertise and professional growth. They are committed to supporting your development through training opportunities for the benefit of all parties. Essential Skills required: Windows Server OS administration Office 365 suite administration (e.g. SharePoint, OneDrive, Exchange) Active Directory Group Policy (DNS/DHCP) Azure administration and Intune MDM Good understanding of networking (e.g. LAN, TCP/IP, VPNs and Firewalls) Full UK Drivers licence It would be highly beneficial if the IT Support Engineer has good knowledge of Cisco technologies e.g. Meraki access points and network cabling. With this opportunity, you'll get plenty of opportunity to get involved in IT projects and system upgrades. As a company, they are consistently enhancing their IT services and embracing the latest technologies to achieve their goals. With this opportunity, you will also achieve: Starting salary from £30K-£35K (DOE) Annual leave of 25 days per annum, rising with service Enhanced pension scheme with option of salary contributions Business mileage when applicable Free life assurance Many welleing benefits e.g. cycle to work scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Beaconsfield, Buckinghamshire, high Wycombe, amersham, marlow, Chalfont, gerrards cross Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 26, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 25, 2024
Full time
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships. Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments. Ensure IT systems and networks are performing optimally, reliably, and securely. Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts. Adhere to cybersecurity best practices to secure systems and data from threats. Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients. Manage Microsoft 365 environments, ensuring efficient operation and user support. Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery. Requirements: Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer. Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience. Solid understanding of cybersecurity principles and practices. Experience in managing Microsoft 365 environments. Familiarity with RMM tools and ticketing systems is highly beneficial. Valid driving license and openness to visit client sites as needed. Excellent problem-solving, communication, and customer service skills, including a professional telephone manner. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable. They Offer: A competitive salary and benefits package. Professional development opportunities, including certifications in the latest technologies and cybersecurity. A dynamic and supportive office environment. Free Parking. Free Onsite Gym. Onsite Café. EV Charging Point. The chance to work with a variety of technologies and engage with clients across numerous industries. How to Apply: If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you. Note: Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.
Apr 25, 2024
Full time
About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships. Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments. Ensure IT systems and networks are performing optimally, reliably, and securely. Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts. Adhere to cybersecurity best practices to secure systems and data from threats. Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients. Manage Microsoft 365 environments, ensuring efficient operation and user support. Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery. Requirements: Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer. Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience. Solid understanding of cybersecurity principles and practices. Experience in managing Microsoft 365 environments. Familiarity with RMM tools and ticketing systems is highly beneficial. Valid driving license and openness to visit client sites as needed. Excellent problem-solving, communication, and customer service skills, including a professional telephone manner. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable. They Offer: A competitive salary and benefits package. Professional development opportunities, including certifications in the latest technologies and cybersecurity. A dynamic and supportive office environment. Free Parking. Free Onsite Gym. Onsite Café. EV Charging Point. The chance to work with a variety of technologies and engage with clients across numerous industries. How to Apply: If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you. Note: Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Mar 22, 2022
Full time
Hanson Wade is a fast-growing business intelligence provider working in the Life Science sector. Our mission is to support the industry in getting better drugs to patients faster through information products that deliver market insights and research intelligence.
Alongside extensive event portfolios and SaaS-based pipeline tools we are now launching a market research business to expand the range of services we support the biopharma market with. We are recruiting for a Business Technology Lead to join our fast growing tech and data team, successfully deliver an excellent technical service
Are you flexible and resilient with proven experience in successfully delivering IT Infrastructure in an operations department? Are you able to plan and deliver your own work to set targets and timelines successfully?
We are recruiting for a Business Technology Lead to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability for the business
Job Requirements:
Technology Innovation :
Execute on technology-related projects as defined by the requirements of the business and technology directorate
Successfully deliver an excellent technical service and the provision of robust solutions to ensure high infrastructure availability
Work with software providers and technical specialists to support translation of functional solutions into technical solutions
Document functional user requirements and technical specifications for use in the project development cycle.
Support system integration, API integration and create new built point, data mapping activities, process design, business rules configuration and systems test planning
Document new business processes, capabilities and supporting technologies.
Support user communications, training, and job aids to assist in successful business implementation.
Assist in the formulation of a technology road map to ensure systems are kept in an advanced state and the business is aware of potential advances.
Perform ad-hoc analysis and evaluation where necessary.
Management & Governance of AWS, Azure and Microsoft 365 based environments
Management & Governance of Identify Management
Technology Support :
Support technology innovation analysts by guiding or helping with IT-related issues, user setup, office technology administration such as Microsoft or CloudCall.
Act as an escalation point for any 2nd line Cloud or Infrastructure issues
Where necessary, assist in the governance and maintenance of core business platform such as Hopin, Pardot, Salesforce or EventEngine.
What we are looking for:
The ideal candidate will have two or more years of experience proactively maintain the existing infrastructure to agreed standards and methodologies, including recording, reviewing and monitoring systems and problem-solving any degradation of service to drive performance improvements and work closely with Head of Business Technology.
Proven hand-on experience and in depth understanding of IT Services (networks, on-premises infrastructure, cloud infrastructure including Azure and AWS.
Proven experience for the design and operational models for core infrastructure and central systems including Microsoft Azure AD and Active Directory Services and other enterprise solutions
Experience in Agile and DevOps ways of working and someone keen to advocate and educate on these working practices.
Proven experience for device management, endpoint analytics and end user support through tools like AAD, Intune, SSCM
Proven hand-on experience on Window 10, virtual desktops, collaboration technologies such as Teams, SharePoint, and One Drive
Experience in deploying network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network
Experience managing and supporting end-user hardware asset and configuration life cycle management through standard tools such as Jira Service Management
Experience in using and maintaining middleware such as Jitterbit
Outstanding problem solver with excellent communication and presentational skills, confident and methodical approach, and able to work within a team environment
A Bachelor’s degree in computer science, computer engineering or relevant field
Desirable to have obtained industry standard certification
We will offer you:
The opportunity to work in a dynamic, fast paced, professional business environment
A company where the culture is one of transparency, honesty, and support
1st class training and career development programs
Unlimited career opportunities
A supportive environment that loves to celebrate success
Benefits:
Monthly Awards and Social Events
Annual Awards Dinner
Busy and active social calendar
Annual personal learning budget
Flexible working
Solutions Through Knowledge Contracts Limited
Worthing, Sussex
Service Desk Analyst/1st & 2nd Line Support/Desktop Support 23-27K + Benefits + Company Vehicle for field-based work 8am-4pm or 9am-5pm Worthing ROLE Do you take pride in offering a fantastic service to customers? Have you worked in a technical support environment before resolving service desk/1st & 2nd line support issues? If the answer is yes to those questions, then we have a great opportunity for you. We are searching for an IT Service Desk Analyst/1st & 2nd Line Support Engineer who is comfortable supporting users with 1st & 2nd line technical issues, operating in both a single site and field-based capacity (company vehicle available for field-based work). Full training will be provided. DUTIES & RESPONSIBILITIES Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Adhere to strict SLAs & KPIs Complete online ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks Escalate incidents to different resolver groups COMPETENCIES Experience of working in an ITIL environment or theoretical knowledge of ITIL supported by commercial IT support experience Able to resolve 1st and/or 2nd line desktop issues in a Microsoft environment Competent at fixing PC & Laptop hardware Basic networking and general fault diagnosis Excellent customer service Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Ideally you will possess one or more of the following accreditations: CompTIA A+, CompTIA Network+, MCP/MCSA in Desktop ITIL V3 or V4 Foundation COMPANY Our client is committed to making sure their employees reap the rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. They offer comprehensive training as well as development and career progression opportunities. In addition to this, you will also receive the following benefits: 28 days annual leave (including statutory holidays) Overtime and on-call options Stakeholder pension Company vehicle available
Nov 05, 2021
Full time
Service Desk Analyst/1st & 2nd Line Support/Desktop Support 23-27K + Benefits + Company Vehicle for field-based work 8am-4pm or 9am-5pm Worthing ROLE Do you take pride in offering a fantastic service to customers? Have you worked in a technical support environment before resolving service desk/1st & 2nd line support issues? If the answer is yes to those questions, then we have a great opportunity for you. We are searching for an IT Service Desk Analyst/1st & 2nd Line Support Engineer who is comfortable supporting users with 1st & 2nd line technical issues, operating in both a single site and field-based capacity (company vehicle available for field-based work). Full training will be provided. DUTIES & RESPONSIBILITIES Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Adhere to strict SLAs & KPIs Complete online ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks Escalate incidents to different resolver groups COMPETENCIES Experience of working in an ITIL environment or theoretical knowledge of ITIL supported by commercial IT support experience Able to resolve 1st and/or 2nd line desktop issues in a Microsoft environment Competent at fixing PC & Laptop hardware Basic networking and general fault diagnosis Excellent customer service Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Ideally you will possess one or more of the following accreditations: CompTIA A+, CompTIA Network+, MCP/MCSA in Desktop ITIL V3 or V4 Foundation COMPANY Our client is committed to making sure their employees reap the rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. They offer comprehensive training as well as development and career progression opportunities. In addition to this, you will also receive the following benefits: 28 days annual leave (including statutory holidays) Overtime and on-call options Stakeholder pension Company vehicle available