Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
May 01, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week ABOUT THE ROLE As a First/Second Line IT Support you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Helpdesk, project work and hardware maintenance. Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop XP-10 Hosted Desktop and Cloud computing Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls Apple products and support Group Policy administration Cabling survey and installations Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP's, CompTIA, Apple) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach. Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
May 01, 2024
Full time
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week ABOUT THE ROLE As a First/Second Line IT Support you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Helpdesk, project work and hardware maintenance. Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop XP-10 Hosted Desktop and Cloud computing Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls Apple products and support Group Policy administration Cabling survey and installations Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP's, CompTIA, Apple) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach. Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
Deskside Support Engineer South London / Crawley - Up to £38,000 We are looking for a Deskside Support Engineer to join our growing client on as they continue on their journey. The successful candidate will be responsible for providing first and second line technical support to end-users, troubleshooting software and hardware issues, and completing IT administration tasks. This role is ideal for someone with excellent PC support skills, a strong understanding of Windows Client OS, Office 365 Apps, and a proven track record of delivering to commitments. Day to Day of the role: Provide first and second line support of the IT infrastructure, balancing helpdesk tickets, phone calls, and walk-ups. Install and configure new hardware and software, maintaining infrastructure standards. Troubleshoot and report faults of end-user devices. Report progress and immediately escalate serious issues to the IT Infrastructure Operations Manager. Complete IT administration tasks including user account creation, group amendment, and resource allocation. Assist with operating system updates, patches, and IT security policy enforcement. Provide out-of-hours support for application deployments and upgrades on a rota basis. Act as an on-site contact for third line support teams, assisting with incident resolution. Maintain and update the Infrastructure team's documentation library. Work closely with colleagues to maintain a high-performing team and distribute knowledge within the team. Engage in continual training and personal development to maintain a technical advantage. Understand the business strategy and contribute to the overall goals through infrastructure development and support. Required Skills & Qualifications: Broad knowledge of Windows Client OS, Office 365 Apps, and experience supporting 3rd party desktop applications. Experience with Azure ADEntra ID, Microsoft 365, Exchange Online, Microsoft Teams, and Intune. Experience in installing and utilising server and desktop hardware. Strong customer service and communication skills. Knowledge of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP. Microsoft certifications in relation to M365, Intune, Entra IDAzure are advantageous.
May 01, 2024
Full time
Deskside Support Engineer South London / Crawley - Up to £38,000 We are looking for a Deskside Support Engineer to join our growing client on as they continue on their journey. The successful candidate will be responsible for providing first and second line technical support to end-users, troubleshooting software and hardware issues, and completing IT administration tasks. This role is ideal for someone with excellent PC support skills, a strong understanding of Windows Client OS, Office 365 Apps, and a proven track record of delivering to commitments. Day to Day of the role: Provide first and second line support of the IT infrastructure, balancing helpdesk tickets, phone calls, and walk-ups. Install and configure new hardware and software, maintaining infrastructure standards. Troubleshoot and report faults of end-user devices. Report progress and immediately escalate serious issues to the IT Infrastructure Operations Manager. Complete IT administration tasks including user account creation, group amendment, and resource allocation. Assist with operating system updates, patches, and IT security policy enforcement. Provide out-of-hours support for application deployments and upgrades on a rota basis. Act as an on-site contact for third line support teams, assisting with incident resolution. Maintain and update the Infrastructure team's documentation library. Work closely with colleagues to maintain a high-performing team and distribute knowledge within the team. Engage in continual training and personal development to maintain a technical advantage. Understand the business strategy and contribute to the overall goals through infrastructure development and support. Required Skills & Qualifications: Broad knowledge of Windows Client OS, Office 365 Apps, and experience supporting 3rd party desktop applications. Experience with Azure ADEntra ID, Microsoft 365, Exchange Online, Microsoft Teams, and Intune. Experience in installing and utilising server and desktop hardware. Strong customer service and communication skills. Knowledge of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP. Microsoft certifications in relation to M365, Intune, Entra IDAzure are advantageous.
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 01, 2024
Full time
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key part of the team, taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions
May 01, 2024
Full time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key part of the team, taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions
JRRL's client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
May 01, 2024
Full time
JRRL's client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Have the ability to work collaboratively with people from different disciplines and cultures Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
May 01, 2024
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Have the ability to work collaboratively with people from different disciplines and cultures Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 01, 2024
Full time
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively. A bit about the firm: They are an independent member of a Global organisation, one of the largest network in their field in the world. Their Technical environment: 100MB - 1GB Fibre WAN network 4G, mobile and Cisco VPN remote working Blackberry Work/Microsoft Intune M-Files Document Management Microsoft 365 Microsoft Exchange Online Microsoft Teams telephony, messaging and conferencing Mimecast SharePoint 2013 Intranet (Crocus) Windows 10/11 Enterprise Wide range of industry applications (all SQL DB's) Windows 2016/2019 What's in it for you? They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development. They are truly a great bunch - they work hard but they also have some fun when they're in the office finding time to socialise outside of hours. A bit about the role: This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm's regional sites (on a rota basis) for helpdesk, administration and project work. The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later. Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home. Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate. What will you be doing? Communicate with internal stakeholders to understand their requirements Advising clients on possible solutions Diagnosing the source of users' IT issues Escalate complex problems and making users aware of the impact Installing and configuring computer hardware and software Involvement in projects Setting up accounts for new starters Planning and undertaking scheduled maintenance upgrades or software deployments What do you need to be successful? Proven experience as an IT Analyst or similar In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent written and verbal communication skills A natural problem solver - ready to go the extra mile Engaging personality Friendly and polite Team player If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
May 01, 2024
Full time
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively. A bit about the firm: They are an independent member of a Global organisation, one of the largest network in their field in the world. Their Technical environment: 100MB - 1GB Fibre WAN network 4G, mobile and Cisco VPN remote working Blackberry Work/Microsoft Intune M-Files Document Management Microsoft 365 Microsoft Exchange Online Microsoft Teams telephony, messaging and conferencing Mimecast SharePoint 2013 Intranet (Crocus) Windows 10/11 Enterprise Wide range of industry applications (all SQL DB's) Windows 2016/2019 What's in it for you? They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development. They are truly a great bunch - they work hard but they also have some fun when they're in the office finding time to socialise outside of hours. A bit about the role: This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm's regional sites (on a rota basis) for helpdesk, administration and project work. The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later. Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home. Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate. What will you be doing? Communicate with internal stakeholders to understand their requirements Advising clients on possible solutions Diagnosing the source of users' IT issues Escalate complex problems and making users aware of the impact Installing and configuring computer hardware and software Involvement in projects Setting up accounts for new starters Planning and undertaking scheduled maintenance upgrades or software deployments What do you need to be successful? Proven experience as an IT Analyst or similar In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent written and verbal communication skills A natural problem solver - ready to go the extra mile Engaging personality Friendly and polite Team player If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business. What you will be doing in the role of ICT Service Desk Engineer? Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required. Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place. Ensure departmental key performance indicators and service level agreements are met. Coordinate asset and inventory management, including checks and audits adhering to standards and processes. Create and update technical documents and knowledge-based articles. Provide support for and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues. To occasionally travel to different premises/locations as and when required showing flexibility with working times. To be part of the ICT out of hours call out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remote desktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve issues and find solutions. Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do. Analytical skills and a keen eye for detail. Enjoy working at pace and with colleagues across the business. Have a passion for continuous improvement and developing yourself and others. Like making decisions and love having accountability. Ability to give and receive constructive. feedback. Be adaptable and embrace change. What you will LOVE about the role of ICT Service desk Engineer? Annual salary of GBP28,000 Initial 12 month contract will potential opportunity thereafter Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service 35 hour working week (full time) Enhanced 5% employer contribution defined contribution pension Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme) Access to a health cash plan Hybrid agile working arrangements Annual celebration of People and Business success Recognition scheme, with both financial and non-financial rewards Opportunities to develop and grow skills and experience Employee Assistance Programme Colleague Benefits Platform Values driven working environment Ongoing Learning and Development Paid time off for volunteering If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
May 01, 2024
Full time
Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business. What you will be doing in the role of ICT Service Desk Engineer? Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required. Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place. Ensure departmental key performance indicators and service level agreements are met. Coordinate asset and inventory management, including checks and audits adhering to standards and processes. Create and update technical documents and knowledge-based articles. Provide support for and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues. To occasionally travel to different premises/locations as and when required showing flexibility with working times. To be part of the ICT out of hours call out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remote desktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve issues and find solutions. Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do. Analytical skills and a keen eye for detail. Enjoy working at pace and with colleagues across the business. Have a passion for continuous improvement and developing yourself and others. Like making decisions and love having accountability. Ability to give and receive constructive. feedback. Be adaptable and embrace change. What you will LOVE about the role of ICT Service desk Engineer? Annual salary of GBP28,000 Initial 12 month contract will potential opportunity thereafter Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service 35 hour working week (full time) Enhanced 5% employer contribution defined contribution pension Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme) Access to a health cash plan Hybrid agile working arrangements Annual celebration of People and Business success Recognition scheme, with both financial and non-financial rewards Opportunities to develop and grow skills and experience Employee Assistance Programme Colleague Benefits Platform Values driven working environment Ongoing Learning and Development Paid time off for volunteering If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms / ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP networks and TCP/IP skills Solid experience in customer service (excellent verbal and written communication skills required) Knowledge and experience of IP PBX systems Full UK driving licence Renumeration and Benefits: 24k per annum Staff Share Equity Scheme. New customer referral incentive. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
May 01, 2024
Full time
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms / ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP networks and TCP/IP skills Solid experience in customer service (excellent verbal and written communication skills required) Knowledge and experience of IP PBX systems Full UK driving licence Renumeration and Benefits: 24k per annum Staff Share Equity Scheme. New customer referral incentive. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
Company Overview: We are a Technology based Design & Print company, specialising in designing, developing, and maintaining customer-facing applications, including Online Ordering Systems, Artwork Editing Solutions, and workflow automation. Our in-house software solutions cater to both internal processes and client interactions, ensuring a seamless and efficient experience. As an innovative player in the industry, we are seeking an Apprentice Developer to join our dynamic team. Job Description: As an Apprentice Data Admin, you will play a vital role in our technology-driven environment, contributing the accuracy of updating of digital products, uploading info onto our website as well as supporting staff with basic tech support, i.e password resets. Your responsibilities will encompass a range of tasks, including but not limited to: Key Responsibilities: First-line support, assessing our helpdesk tickets. Directing & resolving queries internally & externally. Online platform admin tasks Online platform admin management Creating, managing spreadsheets & data Data automation spreadsheets Creating thumbnail images Key Characteristics Excellent attention to detail Good communication skills Excellent organisation skills Willingness to learn and progress within the business. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Salary: £15,000 per year Working Hours: 37.5 hours per week, Monday to Friday 9am to 5:30pm,1 hour lunch Benefits: Gain hands-on experience in a technology-driven Design & Print company. Work on diverse projects with increasing levels of complexity. Collaborate with a dynamic team of experienced professionals. On site parking Career progression Supported learning & development. 20 days holiday, plus birthday off Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Company Overview: We are a Technology based Design & Print company, specialising in designing, developing, and maintaining customer-facing applications, including Online Ordering Systems, Artwork Editing Solutions, and workflow automation. Our in-house software solutions cater to both internal processes and client interactions, ensuring a seamless and efficient experience. As an innovative player in the industry, we are seeking an Apprentice Developer to join our dynamic team. Job Description: As an Apprentice Data Admin, you will play a vital role in our technology-driven environment, contributing the accuracy of updating of digital products, uploading info onto our website as well as supporting staff with basic tech support, i.e password resets. Your responsibilities will encompass a range of tasks, including but not limited to: Key Responsibilities: First-line support, assessing our helpdesk tickets. Directing & resolving queries internally & externally. Online platform admin tasks Online platform admin management Creating, managing spreadsheets & data Data automation spreadsheets Creating thumbnail images Key Characteristics Excellent attention to detail Good communication skills Excellent organisation skills Willingness to learn and progress within the business. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Salary: £15,000 per year Working Hours: 37.5 hours per week, Monday to Friday 9am to 5:30pm,1 hour lunch Benefits: Gain hands-on experience in a technology-driven Design & Print company. Work on diverse projects with increasing levels of complexity. Collaborate with a dynamic team of experienced professionals. On site parking Career progression Supported learning & development. 20 days holiday, plus birthday off Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Goodman Masson
Letchworth Garden City, Hertfordshire
We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident. Here at settle we are looking for a dynamic, forward-thinking software engineer to help drive our digital journey. This role is wide-ranging and provides opportunities to create new solutions that will enhance settle and how we interact with our customers. The ideal candidate will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning and innovative problem-solving Requirements Outline of Key Responsibilities Design and deliver innovative solutions Work collaboratively across a broad IT team Work with the application support and service desk teams to provide support for internal helpdesk tickets Enhance, troubleshoot and maintain existing internal solutions Work with the wider business to improve processes through automation and/or new tools Provide advice, consultancy and support on company-wide projects as required Document new solutions and maintain existing knowledgebase Ensure adequate testing of new code is completed before business testing handover We are looking for someone who has Previous experience in a software engineering role, using .net Core/6 MVC/WebAPIExperience with Microsoft SQL (T-SQL) and the management/maintenance thereof Entity Framework or experience with a similar ORM Experience using Source Control systems Understanding of CI/CD pipelines Previous experience with JavaScript (HTML CSS) for frontend design is desirable but not essential You should have experience working autonomously and with a high level of responsibility for your work Nice to have . Experience working in an agile environment Experience working with JIRA Experience working with Kubernetes or Docker Understanding of CI/CD pipelines Experience in developing micro services solutions Experience in automating processes, knowledge of the Microsoft Power Platform or other low code/no code environment is a plus Experience with operating a data warehouse and ETL processes, within Azure Synapse is a plus Experience in Azure or AWS public cloud infrastructure Benefits In return, we are offering An annual salary of up to £60,000 DOE Hybrid working role-dependant Flexible working Enhanced maternity, paternity and adoption leave Annual Leave - 27 days per year increasing by length of service (up to 32 days) Stakeholder pension scheme Life assurance Healthcare cash plan Local discounts Mental health support and counselling sessions "At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Our Commitment Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; disabled people, people who identify as members of the LGBTQ+ community and people from global majority communities. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
May 01, 2024
Full time
We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident. Here at settle we are looking for a dynamic, forward-thinking software engineer to help drive our digital journey. This role is wide-ranging and provides opportunities to create new solutions that will enhance settle and how we interact with our customers. The ideal candidate will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning and innovative problem-solving Requirements Outline of Key Responsibilities Design and deliver innovative solutions Work collaboratively across a broad IT team Work with the application support and service desk teams to provide support for internal helpdesk tickets Enhance, troubleshoot and maintain existing internal solutions Work with the wider business to improve processes through automation and/or new tools Provide advice, consultancy and support on company-wide projects as required Document new solutions and maintain existing knowledgebase Ensure adequate testing of new code is completed before business testing handover We are looking for someone who has Previous experience in a software engineering role, using .net Core/6 MVC/WebAPIExperience with Microsoft SQL (T-SQL) and the management/maintenance thereof Entity Framework or experience with a similar ORM Experience using Source Control systems Understanding of CI/CD pipelines Previous experience with JavaScript (HTML CSS) for frontend design is desirable but not essential You should have experience working autonomously and with a high level of responsibility for your work Nice to have . Experience working in an agile environment Experience working with JIRA Experience working with Kubernetes or Docker Understanding of CI/CD pipelines Experience in developing micro services solutions Experience in automating processes, knowledge of the Microsoft Power Platform or other low code/no code environment is a plus Experience with operating a data warehouse and ETL processes, within Azure Synapse is a plus Experience in Azure or AWS public cloud infrastructure Benefits In return, we are offering An annual salary of up to £60,000 DOE Hybrid working role-dependant Flexible working Enhanced maternity, paternity and adoption leave Annual Leave - 27 days per year increasing by length of service (up to 32 days) Stakeholder pension scheme Life assurance Healthcare cash plan Local discounts Mental health support and counselling sessions "At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Our Commitment Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; disabled people, people who identify as members of the LGBTQ+ community and people from global majority communities. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
About the Role We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team. This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West's leading employers. Key responsibilities will include: Logging helpdesk calls and providing assistance to resolve issues Emailing administration such as releasing quarantined emails Day to day administration of our Cloud based software User account administration Day to day administration of our Cloud based file sharing service Asset logging / keeping asset register up to date Distributing IT equipment to staff Installing software Building laptops/phones/tablets for end users Identifying tickets logged that would benefit from additional training Visiting offices to engage with users and check office IT equipment About You To be considered for the role you will need to have: Previous Technical Support experience A good understanding of Microsoft Office Strong communication and interpersonal skills A passion for technology and a self-motivated approach to work This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices. A Driving Licence and access to a car Why Bishop Fleming?! At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We're also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We're proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. If that's not enough, we offer a fantastic range of benefits including: 25 days holiday plus bank holidays plus Christmas off! Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,00 perks and discounts Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
May 01, 2024
Full time
About the Role We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team. This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Exeter and Torquay offices. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West's leading employers. Key responsibilities will include: Logging helpdesk calls and providing assistance to resolve issues Emailing administration such as releasing quarantined emails Day to day administration of our Cloud based software User account administration Day to day administration of our Cloud based file sharing service Asset logging / keeping asset register up to date Distributing IT equipment to staff Installing software Building laptops/phones/tablets for end users Identifying tickets logged that would benefit from additional training Visiting offices to engage with users and check office IT equipment About You To be considered for the role you will need to have: Previous Technical Support experience A good understanding of Microsoft Office Strong communication and interpersonal skills A passion for technology and a self-motivated approach to work This role can be based out of our Bristol and Bath and requires travel between these offices as well as occasional visits to our other offices. A Driving Licence and access to a car Why Bishop Fleming?! At Bishop Fleming, we take pride in putting our people first. We are a Great Place to Work certified and offer an outstanding work environment, strong office culture and extensive perks (listed below). We're also a rapidly growing Top 30 Accountancy firm and have just been ranked fifth in the Accountancy Age Mid-Tier Power Rankings. We're proud to be the highest ranked firm in the South West. This comes on the back of nearly 20% growth last year, several award wins, and record-breaking recruitment taking our headcount to 40 partners and close to 500 people. We are a firm that thinks clients, people and communities. As a member of Business in the Community (BITC) we are focussed on improving our responsible business practices and collectively making positive impacts for the benefit of society. If that's not enough, we offer a fantastic range of benefits including: 25 days holiday plus bank holidays plus Christmas off! Hybrid working A contributory Pension scheme Life assurance Simply Health cashback plan including access to 24/7 online GP service and counselling services Perkbox discounts and rewards platform with over 4,00 perks and discounts Yulife employee wellbeing app Social events with active social committees that plan internal and external events Numerous opportunities for development Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
IT Technician West Yorkshire Up to £30,000 Your new company This role is with a large multi-academy trust with a network of schools across the West Yorkshire area. They are looking for an experienced IT Technician to join their established Trust IT Team on a temporary basis. Your new role Reporting to the Trust IT Manager, within this role you will be responsible for supporting across the school with hardware, software and network issues. You will provide first line helpdesk support and provide initial escalation for systems related tickets. You will assist with the installation, maintenance and documentation of infrastructure systems as required, as well as supporting with ongoing IT projects. This role is initially for 3 months but may extend at the end of this period. What you'll need to succeed The trust is seeking someone with significant IT support experience, ideally within a school or multi-academy trust setting. You must be qualified to Level 3 or above, and have excellent communication and interpersonal skills, as you will be working with both staff and pupils. What you'll get in return In return, you will be paid a competitive daily rate and will be working as an integral part of the IT team, receiving training and support upon joining the school. You will also be supported by your dedicated Hays Consultant, and you will join our Hays Refer a Friend Scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
IT Technician West Yorkshire Up to £30,000 Your new company This role is with a large multi-academy trust with a network of schools across the West Yorkshire area. They are looking for an experienced IT Technician to join their established Trust IT Team on a temporary basis. Your new role Reporting to the Trust IT Manager, within this role you will be responsible for supporting across the school with hardware, software and network issues. You will provide first line helpdesk support and provide initial escalation for systems related tickets. You will assist with the installation, maintenance and documentation of infrastructure systems as required, as well as supporting with ongoing IT projects. This role is initially for 3 months but may extend at the end of this period. What you'll need to succeed The trust is seeking someone with significant IT support experience, ideally within a school or multi-academy trust setting. You must be qualified to Level 3 or above, and have excellent communication and interpersonal skills, as you will be working with both staff and pupils. What you'll get in return In return, you will be paid a competitive daily rate and will be working as an integral part of the IT team, receiving training and support upon joining the school. You will also be supported by your dedicated Hays Consultant, and you will join our Hays Refer a Friend Scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Fortis are working with a great client to recruit an IT support engineer to be based on-site with a customer. The IT support engineer will be the point of contact on site and deal with all IT issues at a 1st line level. You will need to have great customer service skills and have a good deal of patience. The successful IT support engineer will be dealing with customers face to face, over the phone and through the ticketing system. We are looking for candidates with some experience working in IT support who are looking for the next step in their career. You will be setting up laptops, solving any Wi-Fi issues, looking after printers and generally making sure the client site functions from an IT standpoint. The IT support engineer will also be involved in general maintenance and upgrading of equipment. Due to the nature of the client you will need to be able to get an enhanced DBS clearance. The role - Supporting end users and providing basic training in the use of IT solutions - Carrying out regular checks - making sure all systems are online, backups are successful - Providing first line PC hardware and software support - Escalating tickets when needed - Conducting basic network diagnostics - Creating and updating of IT documentation There is a team of helpdesk engineers to help with any escalations you can't deal with yourself. The IT support engineer will be well organised and able to prioritise tickets, you will also be physically able to get around a fairly large site that is set on multiple levels. If you are a IT support engineer looking for a new, challenging position to enhance your skills please apply now to find out more. GDPR: In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website - Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited).
May 01, 2024
Full time
Fortis are working with a great client to recruit an IT support engineer to be based on-site with a customer. The IT support engineer will be the point of contact on site and deal with all IT issues at a 1st line level. You will need to have great customer service skills and have a good deal of patience. The successful IT support engineer will be dealing with customers face to face, over the phone and through the ticketing system. We are looking for candidates with some experience working in IT support who are looking for the next step in their career. You will be setting up laptops, solving any Wi-Fi issues, looking after printers and generally making sure the client site functions from an IT standpoint. The IT support engineer will also be involved in general maintenance and upgrading of equipment. Due to the nature of the client you will need to be able to get an enhanced DBS clearance. The role - Supporting end users and providing basic training in the use of IT solutions - Carrying out regular checks - making sure all systems are online, backups are successful - Providing first line PC hardware and software support - Escalating tickets when needed - Conducting basic network diagnostics - Creating and updating of IT documentation There is a team of helpdesk engineers to help with any escalations you can't deal with yourself. The IT support engineer will be well organised and able to prioritise tickets, you will also be physically able to get around a fairly large site that is set on multiple levels. If you are a IT support engineer looking for a new, challenging position to enhance your skills please apply now to find out more. GDPR: In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website - Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited).
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Experience working with ServiceNow • Prior experience working within a 1st/2nd line Desktop Support role • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please contact the Financial Services team at Venn Group.
May 01, 2024
Full time
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Experience working with ServiceNow • Prior experience working within a 1st/2nd line Desktop Support role • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please contact the Financial Services team at Venn Group.
1st/2nd Line Engineer Salary : Up to £30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
May 01, 2024
Full time
1st/2nd Line Engineer Salary : Up to £30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth